# SendJim Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SendJim the right Customer Engagement solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172685/SendJim/reviews --- SendJim 4.4 (81) [View alternatives](https://www.capterra.com/p/172685/SendJim/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SendJim Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews SJ Samuel J OwnerPaper & Forest Products, Self-employedUsed the software for: 6-12 months. “Seems like a good concept and may work great but be 100% sure you want their service since there is no backing out“ August 9, 2024 TW Tyrese W COOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Only con is that the radius bomb doesn't capture homes in newer neighborhoods sometimes which I think has more to do with lack of data than the product itself.“ April 2, 2024 DB Daniel B PresidentConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “flexibility and price, it is nice to be able to send as many or as few mailers as we want.“ April 2, 2024 JC John C OwnerConstruction, Self-employedUsed the software for: Less than 6 months. “The sells man gave me some free credits. As you do the steps in there portal you gain more credits. Where this went wrong was that the company screwed up by giving me more credits then I paid for.“ February 27, 2024 JC Jennifer C CEOConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “direct mail is a great strategy in general, and this tool brought it to a bunch of people who weren't previously using it.“ April 2, 2024 SJ Samuel J OwnerPaper & Forest Products, Self-employedUsed the software for: 6-12 months. “Months later i am not charged $29.99 with no explanation. “ August 9, 2024 IS Irmak S Marketing CoordinatorConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It is cool to be able to ingrate the crm with our own crm which makes it a lot easier to use.“ April 2, 2024 TL Tanner L OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “High percentage of mail doesn’t get delivered.“ April 8, 2024 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Seth N. Managing Member Chemicals Used the software for: 1-2 years ### "This software can dramatically impact clients perceptions of your business!" December 2, 2021 5.0 Overall my experience with SendJim has been very positive. With SendJim I have improved my clients perceptions of my business, putting a more caring and attentive foot forward with them and in turn finding more referrals from those clients. SendJim has also helped to relieve some of my daily workload by way of automations with Service AutoPilot working hand in hand with SendJim. One click and lots of marketing to prospects, lost clients, and the like is scheduled and completed with very little oversight required. Pros Integration with my CRM (Service AutoPilot) has allowed me to put the repetative and mundane tasks like welcome cards, Christmas Cards, Referral Rewards, Thank Yous, and so much more on a truly automated system. With a single action in my CRM, individual and even sequential mailings can be sent to clients that are personalized to their specific property, service, and needs. No more feeling overwhelmed when its time to mail Christmas Cards or process our referral rewards! Its all done with a click with SendJim's integration with our CRM! Cons Working in the lawncare industry, I would like to see an automatic search function for property images based on the entered address. Often there are plenty of images of a home and lawn from realtor listings, google maps, and apple maps that help marketing pieces delivered cold be more receptive. Review Source Response from ServiceMoxie December 7, 2021 Seth, we're happy to hear how SendJim has helped your business and made your day-to-day simpler. We'd love to hear more information about the search function you're talking about. Can you send us an email or open a chat on our website? RH Rosemary H. owner Consumer Services Used the software for: 1-2 years ### "Highly recommend Sendjim for small business owners" April 8, 2024 5.0 Pros The ease of getting set up. You can start with a cheaper monthly fee until you realize what you all want to do/need with the program. Easy to get items uploaded and also upload customer list. The integration is amazing for the price. Cons I don't have much I don't like about it. Maybe the reporting could be a little more depth. Reason for choosing SendJim Price, ease of upload, customize options. Switched from [Dope.Link](https://www.capterra.com/p/250408/Dope-Menu/) The price and easy of connecting to our CRM and triggering events. Review Source Response from ServiceMoxie May 13, 2025 Hey Rosemary! Thank you very much for taking the time to leave us a review, we really appreciate it. We're so happy to hear you've been having a great experience with SendJim. We're actively updating our Reports area to include more information such as updated delivery estimates as well as cost per mailing. If you ever have any feature requests, please let us know! -The SendJim Team SB Sean B. Carpet cleaning Consumer Services Used the software for: 1-2 years ### "TERRIBLE!!" May 1, 2025 1.0 I would highly recommend not signing up for their service Pros Nothing, I thought their service was a good idea, but after I signed up and realized it was not a necessary service, they refused to issue a refund Cons Everything. I spoke with a representative and was told I would get a call back, but instead, they bowed out of a call and sent an email to inform me they would not refund my money. Review Source Response from ServiceMoxie May 8, 2025 Hi Sean. Thank you for taking the time to leave us your feedback. Our team really appreciates it as we strive to improve our system and support for our users. We're sad to hear your experience with SendJim was not the greatest. We will be passing your feedback up to our leadership team to review with our support team. If you have any additional feedback you'd like to provide, please send us an email at Support@SendJim.com. JS Josh S. President/Owner Individual & Family Services Used the software for: 2+ years ### "Send Jim is a GREAT tool!" December 1, 2021 5.0 Customer service is great! \[SENSITIVE CONTENT\] me like we've been friends for years. Shes great! Pros Very easy to send postcards, letters, goodies to specific addresses. For us, houses around our current customers. Cons It would be nice to have it cancel cards on existing customers homes. Alternatives considered [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Reason for choosing SendJim Easy to use, a lot of home service companies use it. Review Source Response from ServiceMoxie December 6, 2021 Thank you for your review, Josh! We're glad you're enjoying using the system to target your customers and their neighbors. We are looking into updating the API integration with CRMs where when someone becomes a customer, they are removed from Neighbor Mailing sequences or Radius Bombs. Just know, we can help you remove customers from those sequences manually or we can show your team how to manually remove those people from future mailings until the integrations have been updated. YC Yolanda C. Administrator Consumer Services Used the software for: 6-12 months ### "\[sensitive content hidden\] with SendJim" December 19, 2024 5.0 Every time I request help they are ready. Pros They are ready to help, answer questions, guide you! Cons Nothing. They are always eager to help. . Review Source Response from ServiceMoxie May 13, 2025 Hey Yolanda! Thank you so much for your review. We are thrilled to hear how helpful our support team has been. If you ever need anything else, please let us know! -The SendJim Team NN Nathan N. CEO Environmental Services Used the software for: 1-2 years ### "Printing Issues" December 2, 2021 1.0 Overall, great idea/concept but needs some quality control implementation to make a better first impression Pros It's pretty easy to set up and integrate with your CRM software. Great customer service! Cons On multiple occasions, the mailers that we received had printing errors where it didn't line up right or maybe they weren't cut evenly. Was very poor quality. Reason for choosing SendJim Automation integration with our CRM was a plus Review Source Response from ServiceMoxie December 10, 2021 Hi Nathan! Thank you for taking the time to leave us your honest feedback. We take a lot of pride in our work and recently changed printers due to inconsistencies with our previous printer. We will happily refund you for any orders that were presented with printing or cutting issues. Can you reach out to our team asap so this can be rectified immediately? VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Best for postcards" January 8, 2019 5.0 Amazing Pros I love the sequences I can build and then just automate them to go out. Cons I really love this software, but maybe have more card options even though they have a ton to choose from. Review Source Response from ServiceMoxie December 3, 2021 Hi! Thank you for leaving us a review! We always appreciate the feedback from users. We are happy to announce that SendJim now has fully editable postcards and a full-time graphic designer to help you create unique cards for your business. You can email us or open a chat on your SendJim dashboard to learn more. Craig H. Owner Consumer Services Used the software for: Less than 6 months ### "Get product great price" April 14, 2024 5.0 Pros I think being able to focus on neighborhoods rather than all out USPS direct mail Cons I like everything about Send Jim not a negative thing about it. Review Source Response from ServiceMoxie April 18, 2024 Thank you for taking the time to share your thoughts! We value your perspective on the importance of targeting specific neighborhoods rather than employing a broad approach with USPS direct mail. Focusing on neighborhoods allows for a more nuanced understanding of local demographics, preferences, and needs. This targeted approach can result in higher engagement and conversion rates by tailoring messages to resonate with specific communities. We appreciate your feedback and will explore ways to enhance our marketing strategies to better serve our customers and their communities. KB Kyle B. Owner Construction Used the software for: Less than 6 months ### "Extremely Disappointed" November 1, 2023 1.0 Many things, but at this time I'm going to keep that anonymous and simply state I am very disappointed. Pros That they seemed to specialize in roofing industry. Cons Many things, but at this time I'm going to keep that anonymous and simply state I am very disappointed. Review Source Response from ServiceMoxie December 13, 2023 Hi Kyle! Thank you for taking the time to leave us a review. We really appreciate it. Our team works really hard to provide a great program for our users. I'm sorry to hear that your experience with SendJim has not been the best. We would love the opportunity to learn more from you on how we can improve. Can you please email our team or open a chat on our website so we can learn more? VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "The missing link" October 20, 2021 5.0 Great team -- very knowledgeable and personable. Pros It is incredibly easy to connect sending real-world items to customers and prospects using CRM automation. Delivering hand written post cards and letters along with baked goods! We have tied it into our automation tool to allow us to design unique deliveries that are time relative to the recipient. Cons They don't offer Rice Krispie treats yet. Review Source Response from ServiceMoxie December 3, 2021 Thank you for your review! While we still don't have Rice Krispie Treats yet, we are working on expanding our gift selection in the upcoming year. JS Jonathan S. Manager Consumer Services Used the software for: 2+ years ### "Best out there!" December 2, 2021 5.0 My overall experience has been fantastic! The price is better than most comparable companies I've found, and the speed of production is right on target. Pros The ease of sending mailers out in bulk. Also, the ability to target entire neighborhoods using the RadiusBomb tool. Cons The template designer seems to lack some of the more complex design tools, but I usually start my design in PhotoShop so that's not really a problem for me. Reason for choosing SendJim Price Review Source Response from ServiceMoxie December 7, 2021 Hi Jonathan! Thank you for taking the time to provide your feedback for our team! While the new design editor is more advanced than what we originally had, it does lack the complexity of Photoshop and other design software. It's best for updating your existing card designs, customizing our templates, and uploading your own designs. KJ Kate J. CEO Consumer Services Used the software for: 2+ years ### "Set it and Forget it Client Engagement" December 2, 2021 5.0 When client writes us a review online, I add a "tag" to their profile in Service Autopilot and they are immediately sent a thank you card and brownies from Send Jim. It is such an easy way to say thanks! Pros Send Jim is easy to use and integrates with my automations in Service Autopilot. Cons Using the software automatically for 5-arounds (mailing postcards to neighbors of current clients) is confusing for me and I haven't made the time to ask for help to make sure I am setting it up correctly. Review Source Response from ServiceMoxie December 3, 2021 Hi Kate! Thank you for your review! Our team would be happy to help you set up automated Neighbor Mailings from Service Autopilot. Can you please send us an email or open a chat on our website to get that set up? SS Stephanie S. Owner Construction Used the software for: 6-12 months ### "Easy to use" April 8, 2024 4.0 Great! Very easy to use and the staff is wonderful with any technical support issues Pros Easy to set up and utilize. We love the gift options for clients and it linking with our dispatch account for when new leads come in, seeing when a job is complete to then automatically send out mailers to potential clients in the area we recently serviced Cons I wish that they had an option for e-gift cards for their gifts Review Source Response from ServiceMoxie May 13, 2025 Hey Stephanie! Thank you so much for taking the time to leave us a review. We're thrilled to hear you're loving the Gifts! We're about to launch and additional gift box size and have added a few new gifts (Caramels & Popcorn). I will let our team know about your request for e-gift cards! -The SendJim Team AA Annalyse A. Marketing Manager Construction Used the software for: 6-12 months ### "SendJim is such a great service!" December 13, 2021 5.0 Overall, I have had a great experience with SendJim. We have taken a break from using it for a few months now but plan on starting it back up in the new year! There is so much potential for growth in our company with this tool. So far we have been able to target ideal clients with a postcard series. The postcards are very high-quality. Can't wait to see what else the SendJim team comes up with! Pros This software is very easy to navigate and use! I use this software to send radius bombs into ideal neighborhoods for my company and it works beautifully! I plan on using this software to send treats and cards to our referral partners and to clients as a follow-up. The customer service at SendJim is also phenomenal - very kind, helpful, and responsive. Cons It would be nice if SendJim had the ability to send a Newsletter. It's great that we can send Postcards to people but it would be wonderful to be able to send a Newsletter out to a list of existing clients. Review Source Response from ServiceMoxie December 14, 2021 Annalyse, thank you for taking the time to leave your feedback for SendJim! We always appreciate hearing from our users. What size newsletter are you looking to send out? I wonder if the 8.5x11 letters would work for your company. Those are fully editable with your company logo on the header. If you open a chat on our website or email us, we can show you where to find them in the system and answer any questions you may have. KV Kurt V. Owner Consumer Services Used the software for: 1-2 years ### "Valuable tool" April 8, 2024 5.0 Really good! Even though I found it hard to navigate at first, once i felt comfortable with what I was doing I fell in love! Pros I love the detailed demographic tools. I feel like I'm able to omit non-buyers from my mailers. Cons It took longer than I expected to learn to navigate. Review Source Response from ServiceMoxie May 13, 2025 Hey Kurt! Thank you so much for your review. We're so happy to hear you're enjoying the Radius Bomb feature. We are always available to jump on a call to help with any additional questions you may have. -The SendJim Team MH Matthew H. Owner Retail Used the software for: 6-12 months ### "Dynamic Customer and Prospect Software" December 14, 2021 5.0 Pros I like the ability to target mailers around the neighborhood that we just cleaning. Fairly easy once coached through the live help. Still waiting on the ROI from these mailers. Great program for building relationships through sending gifts to your top referral sources and top customers. Cons It can be a little hard to navigate through the menus. Review Source Response from ServiceMoxie December 15, 2021 Matthew, thank you for taking the time to leave your review! We really appreciate it. We are working on some updates to the dashboard that would help improve the user experience so keep a look out for those updates. As for your ROI, our team would be happy to take a look at your card with you and help you with a strategy that would help maximize on your budget and reach your prospects multiple times. Can you please email us or message us in the chat to get a meeting set up with a member of our team? MN Micah N. Window cleaner Consumer Services Used the software for: 6-12 months ### "Fabulous " December 2, 2021 5.0 Lovely jubbly Pros I love the neighbour mailings. And also the voicemail bombs. I also automate thank you postcards to customers. Which is invaluable for me. Cons It can be tricky to figure everything out. At the beginning it’s a bit daunting navigating your way through things and trying to arrange a quick send or figuring the ins/outs of things. Review Source Response from ServiceMoxie December 6, 2021 We appreciate you taking the time to leave us a review, Micah! If you ever have any questions about how to use SendJim's new features, give us a call or open a chat on our website and a member of our team will be happy to walk you through it. DC David C. President Consumer Services Used the software for: 6-12 months ### "Great User Friendly Platform!" December 2, 2021 5.0 My overall experience has been great. The service has always been top notch. The quality of the printed products is great. I am hoping to implement SendJim in more of our marketing for 2022. Pros I really like radius bomb and neighbor mailing! Its nice not having to send out massive amounts of marketing each time. I can better target our audience with SendJim. Cons I would like to see more fonts in the text area for the postcards. Also, better formatting. The amount of text that can be applied is very limited as well. I receive postcards in the mail all the time with a lot more info on them than I can create. Reason for choosing SendJim I saw several videos on YouTube reviewing SendJim and overall they were all pretty positive reviews. Review Source Response from ServiceMoxie December 3, 2021 Hi David! Thank you for your feedback! Earlier this summer, SendJim released an update of Editable Postcards that allows for a lot more freedom in where you can place text, photos, etc on the front and back of your postcards. That update also included a lot more font and formatting options that you can use, as well as a new postcard size, 6x11. Send us an email or open a chat on your SendJim dashboard and our team would be happy to show you how the new editor works and how to update your current designs. TS Tyler S. Owner Facilities Services Used the software for: Less than 6 months ### "Great software to take your business to the next level!" December 7, 2021 5.0 Pros We love SendJim! It integrates with our CRM and automatically sends postcards to the neighbors of each and every one of our customers. Such an easy way to get in front of tons of prospects. Cons I find the interface is a bit difficult to get around in though its not that bad, just doesnt seem as streamlined as it could be. Review Source Response from ServiceMoxie December 8, 2021 Tyler, thank you for your feedback! We're happy to see you're using those automations to help make your follow-up easier. We are working on upgrades to the SendJim dashboard to make it a little more streamlined so stay tuned and let us know if you have any questions. DS Debbie S. CEO Consumer Services Used the software for: 1-2 years ### "Must Use " December 1, 2021 5.0 Pros This software was introduced through a 3rd party that we were a part of. Myself and my marketing manager jumped on the opportunity to become a part of the SendJim family right away as we seen the value in being able to personally reach out to our clients - quickly, with a product that would help us stand out in our community. Cons Just like any other software system, it takes some time to get used to, navigate and understand. Review Source Response from ServiceMoxie December 6, 2021 Thank you for taking the time to leave us a review, Debbie. New software can be difficult to learn when you're a busy business owner, but our team is always happy to help answer your questions quickly. If you ever have any questions about navigating the system or any of SendJim's newer features, you can always reach us by email or chat on our website to have a member of our team walk you through the system. JM Jamie M. Owner Individual & Family Services Used the software for: 1-2 years ### "Give it a try" December 7, 2021 3.0 Great customer service. They have offered a few month trial and a customized post card for free. Pros Easy to use, gift options are awesome, ability to create your own customized post card is cool too. Cons Hasn’t worked for my business so far. It is very expensive in my opinion. Monthly fee plus each credit is more than normal postage. Reason for choosing SendJim Wanted to try something else. I still use the other products. Review Source Response from ServiceMoxie December 8, 2021 Hi Jamie! Thank you for your feedback. It looks like you might be in one of our older plans that includes a membership fee for using SendJim's targeted features. Can you please email us or open a chat on our website to see if one of the other plans is better for your company? Our current plans include credits to send items every month that rollover and no membership fee. DB Daniel B. President Construction Used the software for: 6-12 months ### "recommended" April 2, 2024 5.0 Pros flexibility and price, it is nice to be able to send as many or as few mailers as we want. Cons learning curve is slow for me mostly because I don't use it enough. Review Source Response from ServiceMoxie April 15, 2024 Hey Daniel! Thank you for leaving a review for SendJim. We understand that learning a new system can be difficult, so if there is ever anything that our team can do to help, please let us know! We'd be happy to jump on a call with you to help you set up and send out mailings. You can also check out the "Help and Support" section of your SendJim dashboard to view all our help articles and videos. - The SendJim Team CB Camille B. CEO Facilities Services Used the software for: 2+ years ### "Customer Thanks/Gifts made easy" December 9, 2021 5.0 Pros I love that with a couple of clicks I can send my clients a thank you gift or even a condolence card. Cons Working through the process of how to import new customers and then create the mailer. Review Source Response from ServiceMoxie December 15, 2021 Hi Camille! Thank you for taking the time to leave us a review. Our team is happy to help you do a mass import of your customers and connect your CRM to keep your address list up to date inside SendJim. Can you email us or open a chat so we can help you with this process? SG Sarita G. Owner Chemicals Used the software for: Less than 6 months ### "Sendjim Review" April 11, 2024 5.0 Really great. The team are fast and Efficient - Shout out to \[sensitive content hidden\] Pros The support team are fast efficient and proactive. Cons The flashing training button on the knowledge base blows my mind. Your training videos need the option to pause go back or forward. Reason for choosing SendJim The support team at SendJim make the difference and it the only reason i perceived with using this system. Review Source Response from ServiceMoxie May 13, 2025 Hey Sarita! Thank you so much for your review. Our support team takes pride in their job and we are so happy to hear you've had great experiences with them. We will be sure to let our operations team know about your suggestion for the training videos, please let us know if you have any others. -The SendJim team YK Yasser K. Manager Construction Used the software for: 6-12 months ### "Great marketing tool" December 8, 2021 5.0 Very positive experience. Pros Choosing a specific service to target specific streets , towns even homes, is a great way to laser target our ads at a substantial marketing expense savings. Cons Post cards library does not include our service. Reason for choosing SendJim More focused. Review Source Response from ServiceMoxie December 15, 2021 Hi Yasser, Thank you for your feedback of SendJim. We really appreciate it. While we try to provide a lot of editable templates to accommodate most industries, we don't yet have templates for every industry. However, we do have general templates that can be edited to match all industries, a graphic designer who can be hired to create a custom design for you, and are always open to template requests that we can place in the system. If you email us or open a chat on our website, we can work on creating some new templates for your industry. 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