# Page 3 | SendJim Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SendJim the right Customer Engagement solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172685/SendJim/reviews --- SendJim 4.4 (81) [View alternatives](https://www.capterra.com/p/172685/SendJim/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SendJim ## Showing most helpful reviews Showing 51-75 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Justin M. Owner Construction Used the software for: 1-2 years ### "Great product" December 7, 2021 5.0 They are awesome. Great idea and works good. Anytime i have had an issue or question, customer service helped me and fixed any issues. Pros The rooftop view is awesome. Being a pool business, i dont want to send to a whole neighborhood if only 5 houses have pools so rooftop view lets me hand pick which houses i send direct mailing too. Cons With the rooftop view it would be easier to go through a whole area or neighborhood and check multiple houses and send multiple postcards at once. Rather than clicking and sending one by one. Review Source Response from ServiceMoxie December 8, 2021 Justin, thank you for taking the time to leave us your feedback. We have had several requests for being able to select multiple areas inside Radius Bomb. Our development team is looking at if that is something that could be done and what the development time would be on it. If you have any other feature requests, let us know! HB Henry B. President Construction Used the software for: 1-2 years ### "Automation is the key to freedom!" December 1, 2021 5.0 Good Pros I love the voicemail broadcast for following up with customers to get reviews and to create recurring jobs. Cons It’s more expensive than other systems I’ve used. Review Source Response from ServiceMoxie December 7, 2021 Hi Henry! We appreciate your review and would be happy to help you figure out if the plan you're in now is the best one for you. Can you please email us or start a quick chat on our website to speak with a member of our team? JS Jacob S. Owner Marketing and Advertising Used the software for: 6-12 months ### "Value asset for Systemizing my business" December 14, 2021 5.0 Pros All of my customers receive brownies through this app. And they love it! Cons Haven’t had a problem so far!! The small problems I’ve had they have been good at reimbursing my credits within the system Review Source Response from ServiceMoxie December 15, 2021 Thanks for taking the time to leave your feedback, Jacob! We're happy to hear your clients are loving the brownies! They really are the best. Let us know if you have any questions or any feature requests to make SendJim better for you and your business. MC Michael C. President Construction Used the software for: Less than 6 months ### "Michaels Very Own Review" April 8, 2024 5.0 Pros SA integration is good, automates neighbors mailing in a way that nothing else can Cons I do not like the radius bomb for commercial addresses. Review Source Response from ServiceMoxie May 13, 2025 Hey Michael! Thank you so much for taking the time to leave us a review. We're so happy to hear you were able to automate your neighbor mailings! As we grow, we hope to make the Radius Bomb tool even more robust hopefully helping more with Commercial mailings. -The SendJim Team CD Charles D. Owner Construction Used the software for: 2+ years ### "Changed my company " January 3, 2023 5.0 Its been great! Pros Makes my life easier by wearing less hats in the company Cons The app does not have all of the same features Review Source Response from ServiceMoxie December 13, 2023 Charles, thank you so much for taking the time to leave us a review. We're happy to hear that you're enjoying SendJim and hope you love all the new hyper-targeting features we've added recently. We're also working on making our dashboard more mobile-friendly so you can do more while you're on the go. If you ever have any questions or suggestions, please let us know. Happy Mailing! RR Robert R. Owner Consumer Services Used the software for: 2+ years ### "Fair" December 10, 2021 5.0 It has been a great experience Pros I can mail postcards without moving my feet. It was as easy as clicking a finger. Cons Over priced compared to other companies and marketing. I can pass out flyers for cheaper and get a higher return! Review Source Response from ServiceMoxie December 13, 2021 Robert, thank you for your feedback. We always appreciate hearing from our users. Can you please reach out to our team so we can help you increase the return rate on your cards as well as show you the new Every Door Direct Mail through SendJim feature that will allow you to send thousands of postcards that we will print, bundle, and deliver to the post office for you? TL Tanner L. Owner Construction Used the software for: Less than 6 months ### "Terrible Customer Service" April 8, 2024 1.0 Horrible. Very high costs compared to other methods. High percentage of mail doesn’t get delivered. Very hard to use. Pros The ability to target small geographical areas Cons Customer service. Absolutely horrid customer service. The software itself it’s extra hard to navigate without help. You have to do extensive onboarding and watch lots of the videos to use even the basic functions. Review Source Response from ServiceMoxie May 13, 2025 Hey Tanner! Thank you for taking the time to leave us a review, we really appreciate it. Our team works really hard to provide a great program and excellent customer service for our users. We're sorry to hear your experience with SendJim has not been the best. We would love the opportunity to hear more from your on how we can improve. Please feel free to email our team at support@sendjim.com or open a chat on our website. -The SendJim Team BP Brian P. Owner/Operator Consumer Services Used the software for: 1-2 years ### "A great tool for business " December 2, 2021 5.0 I have had a great experience with sendjim. As I said before it worked to get return customers. Pros I have used the post cards to keep up with my previous customers and it has worked great. This method has gotten me return customers, which is like easy money in the bank. It paid for itself with one call back. Cons Some times it's hard to figure out some things for a less tech savvy person like me, but the support team is always there to help. Reason for choosing SendJim Chose Sendjim because of a referral. Review Source Response from ServiceMoxie December 7, 2021 Brian, thank you for taking the time to leave us your feedback. Our team is working on new ways to provide tutorials on how to use the system. Until that is launched, you can always email, call, or open a chat on our website to get ahold of our team during business hours. We're always happy to help. KW Kelli W. Owner Marketing and Advertising Used the software for: 1-2 years ### "Look No Further" December 21, 2021 5.0 Hands down customer service is OUTSTANDING. \[SENSITIVE CONTENT\] & the team are always on top of their service questions and get answers for you in a very timely manner. Each of the team members relays the same info and I love the fact that everyone is on the same page. Pros Business and Personal use at its BEST to keep your business and your name in front of your customers, clients, referrals and friends. Many ways to customize your message, whether it's for the holidays or you are launching a new product, moving or maybe just adding to your list of services. Cons I think as many, it is just a new system and takes some time navigating the use of the program. Review Source Response from ServiceMoxie December 23, 2021 Kelli, thank you so much for taking the time to leave us a review. Our support team works really hard to provide the best support for our members and look for ways to improve our system. If you ever have any questions for our team, please let us know. NP Natalia P. General Manager Consumer Services Used the software for: 6-12 months ### "Suncoast Power Clean" December 2, 2021 3.0 We didn't receive yet any leads from SendJim. We'll keep trying for a bit more, but if no changes, we'll cancel the service. Pros It seemed to be a good idea to target prospects in our clients' areas. Radius bom and neighbor mailing. Cons \- Better cards designs tool. - So far, we didn't get any return with SendJim. No leads. Reason for choosing SendJim It seemed easy to use and we wanted to target our clients' neighbors. Review Source Response from ServiceMoxie December 6, 2021 Hi Natalia, thank you for taking the time to leave us a review! Our team would be happy to help you navigate the new design tool to edit our templates and upload your own card designs. We are also happy to take a look at your card and see how we can increase the response rate on your card. Can you email us or open a chat on our website for our team to take a look? DC Darius C. Owner Consumer Services Used the software for: 2+ years ### "SendJim is Great…." December 2, 2021 5.0 It really allows me to get my name out there and engage with current customers about my services and give reminders up upcoming seasons. I love that I’m able to send brownies and other items to my customers that spend a certain amount. Pros I’m able to target specific areas that are high end homes. Cons Don’t like the mobile app aspect, it seems more complicated and confusing…. Review Source Response from ServiceMoxie December 7, 2021 Thank you for your review and honest feedback, Darius! The app was great for early users of SendJim when the software was not as complex as it is today. Starting in 2022, the app will be phased out as SendJim adds more features that are not compatible in the app. However, our development team will be working on a more mobile-friendly version of the dashboard for individuals who still want to use SendJim on the go or on their tablets. JH Jason H. Owner Construction Used the software for: 1-2 years ### "Send Jim helps separates me from my competition " December 8, 2021 5.0 Send Jim has taken the customer experience to the next level. I’ve been sending a thank you card with brownies to all of my clients. In most cases, they already tipped me more than the cost to send this out. It’s a total win/win situation Pros I love the ease of use. They even have tutorials to help with learning curve. My clients go out of their way to thank me for the cards and gifts. It really adds another layer to that business/client relationship Cons The only con, really, is me. I don’t have a software background, so I can be a little difficult to customize products. On the other hand, Send Jim has an amazing support staff that will hold tour hand through the entire process, so it works great. Review Source Response from ServiceMoxie December 9, 2021 Jason, thank you for taking the time to leave us a review! We really appreciate it. We're happy to see your clients are loving the brownies you send them and that our support team has been so helpful. If you ever have any questions, please reach out! BG Brian G. Owner Construction Used the software for: 1-2 years ### "Lifestyle Fiberglass Pools" December 14, 2021 5.0 I love it! Pros We are out in the field installing pools and often just have an address. Now we can see who should be getting our mailers instead of blanket mailing and hoping Cons Not very many user template choices and the customization is not the best. Review Source Response from ServiceMoxie December 16, 2021 Brian, thank you for taking the time to leave your feedback for us! We really appreciate it. We would love to talk with you more about what other customizable features you would like on the postcards and what new templates you would like added. In July, we launched a new editor that included fully editable templates the import your company information and allow you to change out design elements to make the design fit your company more. We also launched a new 6x11 postcard size that several companies are using in their neighbor mailing drip campaigns. Can you email us or open a chat on our website to talk to a member of our team about this? KN Kasey N. General Manager Utilities Used the software for: 6-12 months ### "Helpful in reaching out to new and existing customers" December 8, 2021 5.0 Pros We love being able to easily send postcards to our existing customers and target specific neighborhoods using rooftop view! Cons Having to switch all our card over to the new editing thing Review Source Response from ServiceMoxie December 10, 2021 Thank you for your feedback, Kasey! We really appreciate it. We're happy to see you are loving the targeted mailing features of SendJim. With the new editable postcard and letter format that launched this past summer, it did require all old templates to be updated to the new format so they were editable for you moving forward. If you need any assistance in getting all your cards converted into that new style, just let our team know in the chat. We're always happy to help. KO Kirsten O. Business Manager Consumer Services Used the software for: 2+ years ### "Great for Customer Appreciation Management" December 18, 2021 5.0 Pros We use SendJim primarily for efficiently sending welcome gifts to new customers and periodic appreciation gifts. We like the capabilities for targeted marketing around current customers and plan to use that feature soon. Cons The software navigation is sometimes a little clunky, but overall fairly intuitive to use. Review Source Response from ServiceMoxie December 21, 2021 Kirsten, thank you for taking the time to give us some feedback. We really appreciate it. Our team is working on some updates to the dashboard to improve the user experience and make it more intuitive. As always, if you ever have any questions, you can open a chat on our website or give us a call to speak with a member of our team. AH Ashley H. owner Farming Used the software for: 6-12 months ### "Great Product" December 2, 2021 5.0 Great Pros I love how easy SendJim is to use and how it intergrates with Service Autopilot. I can create campagins and implement with easy. It has made it so much easier to commicate with clients or potential clients. Cons I wish there were more healthy items to pick from to send clients or charity donations. For example healthier options would be nuts, fruit basket, dried fruits, etc. or even flowers. Another option that would be great is "on your behalf we have donate to this charity" We could pick charities to give money to. Reason for choosing SendJim it intergrated with Service Autopilot Review Source Response from ServiceMoxie December 9, 2021 Thank you for your feedback, Ashley. We're happy to see you are integrated and taking advantage of automatic mailings. We are looking at expanding our gift options in 2022 and I will bring up the items that you suggested. If you have any other feature requests, please let us know! TC Tiffany C. Office Manager Real Estate Used the software for: 1-2 years ### "Better then Send Out cards" December 2, 2021 4.0 Quick and easy way to send a special card or gift to someone. Pros It was very easy to set up, easier to budget usage. Wide variety of gifts and uses. Cons I wish you could schedule future mailings. Review Source Response from ServiceMoxie December 9, 2021 Hi Tiffany! Thank you for taking the time to leave a review for us! With SendJim, you can schedule future mailings for targeted mailing and Every Door Direct Mail through SendJim. Can you reach out to us by email or chat so a member of our team can show you how to set up a future mailing? TW Tyrese W. COO Hospitality Used the software for: Less than 6 months ### "Great Compliment to Current Marketing Strategies" April 2, 2024 5.0 Overall experience with SendJim is great and we will continue to use it for the foreseeable future. Pros SendJim is easy to use and it is a great compliment to current marketing strategies. We utilize the radius bomb and neighbor mailing the most to capture potential customers that live around our current clients or new sign ups. Cons Only con is that the radius bomb doesn't capture homes in newer neighborhoods sometimes which I think has more to do with lack of data than the product itself. Review Source Response from ServiceMoxie April 15, 2024 Hey Tyrese! Thank you for taking the time to leave us a review. Our data is updated every Monday evening, so if there is ever a home that doesn't look like it's showing inside Radius Bomb, please let our team know so they can take a look. If you ever have any questions, please let us know! -The SendJim Team JC John C. Owner Construction Used the software for: Less than 6 months ### "Not great customer service" February 27, 2024 3.0 I started off with a good experience. The sells man gave me some free credits. As you do the steps in there portal you gain more credits. Where this went wrong was that the company screwed up by giving me more credits then I paid for. I misunderstood how many credits I was getting. Once they realized there mistake they took all credits. With out any warning! I looked into my account and saw them all gone. I reached out for help and they did, only by admitting there fault but not feeling like they should kick some back since it gave me false hope. \[sensitive content hidden\] was firm on there mistake and in such words… too bad! Pros I thought they where about small businesses Cons Customer service. Willing to own up to the mistake but not wanting to make it right! Review Source Response from ServiceMoxie April 15, 2024 Hi John. Thank you for taking the time to leave us your feedback. Our team really appreciates it as we strive to improve our system and support for our users. We're sad to hear your experience with SendJim was not the greatest. We will be passing your feedback up to our leadership team to review with our support team. If you have any additional feedback you'd like to provide, please send us an email at Support@SendJim.com. RJ Ramone J. owner Consumer Services Used the software for: 2+ years ### "Review" December 15, 2021 5.0 Pros Ease of communicating to customers quickly. Cons Importing customer lists and editing can be time consuming and confusing. Review Source Response from ServiceMoxie December 17, 2021 Thank you for your review, Ramone! We appreciate it. We're happy to see you are enjoying the SendJim system to keep in contact with your current customers. If you ever need assistance in uploading a customer list or integrating with your CRM, please let us know in the chat or by email. Our team would be happy to help. BL Brian L. Office Manager Consumer Services Used the software for: 1-2 years ### "Great Service" December 1, 2021 4.0 We like it and it is a great tool for our company. Pros The software gives you a way to send out postcards to potential clients in specific areas. Cons Wish the Radius bomb was better. Also the addresses for our area need to be updated. Review Source Response from ServiceMoxie December 6, 2021 Thank you for your review, Brian. If there are ever any addresses that need to be updated inside Radius Bomb, if you can send us a message in our chat on your dashboard, we can get that area updated for you usually within 5-10 minutes. Also, if you're mailing to massive areas, you can also use the new EDDM through SendJim feature to hit every address on a postal route. Can you please email us or send those addresses in the chat so we can get those areas updated for you today? NA Nathan A. Owner Environmental Services Used the software for: 2+ years ### "Great product and excellent customer service " December 10, 2021 4.0 We have been able to keep in contact with our existing customers better due to voicemail bomb. Email and thank you cards. Pros It's very easy to use and implement. It's also very versatile. You can use it for advertising, follow ups etc. Cons I think the progrM is great and is continuing to grow all the time Review Source Response from ServiceMoxie December 13, 2021 Thank you for taking the time to leave us a review, Nathan! We appreciate it. If you ever have any questions or feature ideas to improve the platform, please let us know! TF Tim F. Owner Computer Software Used the software for: 6-12 months ### "Need to use it more." December 8, 2021 4.0 Good Pros Automations work well, seems to be easy to use. Cons Employee couldn’t edit very well on his iPad. Cost of sending cards (Not Really softwares fault) Review Source Response from ServiceMoxie December 9, 2021 Tim, thank you for taking the time to leave us a review! We always appreciate hearing from our users. The new postcard editor we launched in July should allow for easier editing on an iPad, but if not, let me know and I can have our development team take a look at what could be improved for that. As for the cost of sending, our team would be happy to take a look at your account and see if you qualify for a volume discount. Can you email us or open a chat on our website to speak with a member of our team about this? JJ James J. President Consumer Services Used the software for: 1-2 years ### "Great mailer service" December 10, 2021 5.0 Pros Customers like getting cards and it is something not everyone is doing so it can help you stand out. Easy to automate Cons Can be on the pricier side. And searching address feature does not always find addresses you want. Review Source Response from ServiceMoxie December 13, 2021 Hi James! Thank you for your feedback, we really appreciate it. If there is ever an address you can't find in our system, please let us know and we can usually update that area for mailing in 5 minutes. Also, please reach out to our team to see if the current plan you're on is the best one for your business! We have several new plans that might be better for your budget. NM Nick M. Owner Construction Used the software for: 2+ years ### "Relationship Building Tool" December 14, 2021 5.0 Great customer service I've experienced so far. Pros I like the automation and hyper-targeted marketing. Cons Monthly subscription seems expensive, but I'm glad I bought in early once on the software! :) Review Source Response from ServiceMoxie December 16, 2021 Hi Nick! Thank you for taking the time to leave us feedback. We really appreciate it. Please let us know if you have any questions or feature requests to make SendJim work even better for your business. 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