--- title: "Call Tracking Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Call Tracking Pro Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/172743/Call-Tracking-Pro/" page_type: "product" language: "en" --- # Call Tracking Pro Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Call Tracking Pro ## What is Call Tracking Pro? Call tracking and analytics software that help you configure inbound phone calls. Web based and simple to use, we have created a way to un-tangle the mess of multiple cell phones, hours of operation issues and professional greetings, messaging and voice mail. Inbound and outbound phone calls from your phone or computer. Invoicing for lead generation companies built right in. ## What is Call Tracking Pro used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Call Tracking Pro?[Manage this product listing](https://www.g2.com/products/call-tracking-pro/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Call Tracking Pro 4.7 (6) VS. [4.7 (363)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $25 Per User, Per Month Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.7 (363) Value For Money 4.5 (6) Value For Money 4.6 (348) Customer Service 4.3 (6) Customer Service 4.7 (344) ## Call Tracking Pro alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172743/Call-Tracking-Pro/alternatives/) ## FAQs about Call Tracking Pro Overview ### What company size and specific industries is Call Tracking Pro built for? Call Tracking Pro is designed for businesses of all sizes that need to track the results of their marketing efforts. It does not specify a particular industry, so it appears suitable for companies across sectors that want to monitor marketing-driven calls and campaign performance. Features and Usability ### What are the key features of Call Tracking Pro? Call Tracking Pro offers CRM, call recording, call routing, and call tracking metrics for managing phone interactions and measuring call performance. It also includes caller ID, conversion tracking, IVR, lead generation, and voice mail for capturing, directing, and documenting incoming calls. Getting Started and Support ### What training and onboarding options does Call Tracking Pro offer? Call Tracking Pro provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material for reviewing setup steps and product features at any time. Getting Started and Support ### What customer support options does Call Tracking Pro offer? Call Tracking Pro provides chat support for customer help. No reviewer feedback is available on support experience, so no claims can be made about response times, helpfulness, or common frustrations. The listed channel gives users a direct way to reach support through chat. ## Features AI summary Based on 899 Call Tracking reviews Capterra data shows that buyers of call tracking software rank the following features as their top priorities: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) Call Tracking Pro supports **Call Routing** and **Call Tracking Metrics**, giving teams the tools to direct inbound calls efficiently and monitor performance across campaigns and channels. However, it does not include **Call Center Management**. Instead, it offers other features that reviewers also rate as important, such as **Call Recording** (**48%**) and **Voice Mail** (**48%**), helping businesses keep a record of customer conversations and capture missed calls for follow-up, allowing teams to improve service quality and respond more consistently. Call Routing 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID Identify the number and contact information of a caller before answering the phone Call Recording Record the audio of phone conversations for quality assurance purposes Call Tracking Metrics Measure campaign influence through collection of keyword tracking and revenue sources Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Call Tracking Pro 9 features ### All Features - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Caller ID: Identify the number and contact information of a caller before answering the phone - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Generation: Manage the process of attracting and converting business prospects into leads - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 4.5 (6) Basic $25.00 Per User,Per Month Value for money 4.5 (6) 4.5 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (6) 4.3 Based on 6 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(5) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MS Michael S. Owner Marketing and Advertising ### "Get what you pay for!" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 26, 2024 TERRIBLE CUSTOMER SUPPORT product is ok get what you pay for Pros Easy to use to extent had them for awhile as long there no issue its good. Cons Support is terrible had an issue took my payment no service cant reach anyone for days and then the guy said he was sick out of the office? All the while my business calls were not going thru? TERRIBLE SERVICE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. QZ Qing Z. Software Developer ### "Easy to setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2018 Pros Call Tracking Pro is super easy to set up. First, it works well as a customer services. It can redirect phone call to a specific number and redirect phone calls to multiple phone calls at same time. Second, it helps you analyze ads Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jordan B. SEO Engineer ### "I use call tracking for client work and this has been the best value so far." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 16, 2018 Well designed interface, easy to use and provides value. Pros Easy to use, friendly interface, it works, and it's affordable. The support system has been pretty solid thus far also. My clients have been happy with using it. Cons I would like an integrated on-hold messaging option. A dashboard to upload a custom audio production that plays back to callers that have been placed on hold. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Associate Retail ### "Excellent tracking system. Enables us to optimize each of our marketing channels. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2018 We are able to attribute phone conversions to distinct marketing channels, which has enabled us to optimize all of our marketing efforts. Pros A very cost effective system for attributing phone conversions to the responsible marketing channel. Excellent customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Web Designer ### "Wonderful experience! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2018 Increased business and a more organized business! Pros For such a low cost it is a quality software that improved my business! The customer support is very friendly and quick to respond! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Summit G. SEO Manager ### "Their system is amazing and has made my marketing efforts tracking very simple." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2018 Few of the many benefits I received from using Call Tracking Pro system is Automatic Invoicing, Call Spam Filtering, Professional Voice Over, Professional Messaging Tree, Optional Location Routing, Advanced Call Whisper etc. Pros Automatic invoicing and call whisper. It makes it very easier for marketing businesses to track phone calls and invoice their clients. Cons They currently do no integrate with QuickBooks or FreshBooks. However, it says coming soon on their website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.