# Re:plain Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Re:plain Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/172768/Re-plain

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# 

 Re:plain Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Re:plain

## What is Re:plain?

Live-chat service for a website where people respond 16 times faster. Receive your web-chat messages directly from a website through your preferred messaging app: WhatsApp, Facebook Messenger, and Telegram. You will always be online, and you don't need to install any other applications. All settings of your live chat come from your messenger.

## What is Re:plain used for?

[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£5

Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Re:plain?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://replain.cc&name=Re:plain)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Re:plain

4.9 (18)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

£5

Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (18)

Ease Of Use

4.6 (16,292)

Value For Money

4.8 (17)

Value For Money

4.5 (11,361)

Customer Service

4.8 (18)

Customer Service

4.4 (10,582)

## Re:plain alternatives

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/172768/Re-plain/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.7 (14)

78.57% of 14 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Autoresponders

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create and automatically send premade copy in response to customer messages

Customizable Branding

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

File Sharing

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Mobile Access

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Transcripts/Chat History

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Re:plain 13 features

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Public or private sharing of digital files such as documents, audio/video, images, and more

Access software remotely via mobile devices

Form to collect visitor contact information when live chat isn't available

Engage in direct, instant messaging with consumers

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

4.8 (18)

4.8

Based on 18 reviews

## Pricing

Value for money

4.8 (17)

Free Trial

Free Version

Basic

£5.00

Per Month

Value for money

4.8 (17)

4.8

Based on 17 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (18)

4.8

Based on 18 reviews

## User reviews

Overall rating

4.9

Based on 18 reviews

Filter by rating

5(16)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

IG

Ismaila G.

Business Owner /Front end developer

Design

### "Businesses always online when owners are not! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 13, 2022

Excellent. It makes lead capturing super easy.

Pros

\- 24hrs Business/Customers Support - Full details of the leads/clients are captured via online form. - You do not need to save leads/clients contact.

Cons

There is need to be able to have more than one admin.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 14, 2022

Hi! Now you can add more admins simply go to any operator and assign him or her as second admin. This user will be able to control and change any settings except access to subscribtions or any other payments details.

AU

Anonymous User

CEO

Marketing and Advertising

### "I advise you!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 19, 2020

Pros

This is my first service that I tried a few years ago. I did not compare it with others and I am completely satisfied

Cons

User-friendly interface, integration with social networks, notifications, beautiful chat design, quick responses, there are free rates

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 25, 2020

Hi! Thank you for your awesome review. We are happy to help you and your business. Good luck!

Oleksiy L.

SEO

Computer Software

### "Very functional and effective product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2020

Pros

Easy to install, reliable and functional

Cons

There are no downsides. However, some functionality could be made free :)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 23, 2020

Thank you for the review, Oleksiy! The basic version of Re:Plain is always free and includes a number of free features. Great to see that the installation was easy for you! Good luck!

AS

Alec S.

admin

Primary/Secondary Education

### "This is the best sales and support software."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2020

Pros

Ease of implementation and use. We respond promptly (on the go) to customer requests.

Cons

In my scenario of use, they simply do not exist.

Switched from

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 24, 2020

Hi, Alec! Thank you for the kind words! Have a nice day!

NK

Nikolay K.

Accessory

Arts and Crafts

### "Very good app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2020

website.Easy to contact with our visitors and potential clients.

Pros

It is very usefriendly, very easy to change your favorite needs. Full statistic.

Cons

It is very easy to install and use in our website.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 24, 2020

Hi there! Thank you, Nikolay, for spending time to write this review. It's great to see that you find Re:plain use friendly. Good luck!

NS

Nikita S.

CEO

Information Technology and Services

### "The best choice for working through messengers."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2020

Pros

I found it on vc.ru and we start to use it long time ago. Convenient integration with the site allows you to start working instantly. Working via telegram does not require installation of additional software.

Cons

I did not find any cons. There is everything we need.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 24, 2020

Hi, Nikita! Thank you for your kind words. You are right. You don't need to use a dashboard or install any other software because you can control the work of Re:Plain right in the messenger you chose. Happy to see that you enjoy it. Good luck!

AK

Alexander K.

CEO

Events Services

### "Simple"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

November 17, 2020

Only the best sensations, I don't know what else to wish for - except to make it a little cheaper

Pros

The coolest application for supporting users on the website. Ingenious and simple.

Cons

Everything is fine with Re: Pline, except for one thing, I would never have known about them if I hadn't been in an accelerator with them

Switched from

[Chatra](https://www.capterra.com/p/144752/Chatra/)

Because everything happens through telegram, and not through a third-party service - obviously

Reasons for choosing Re:plain

Because he's cool

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 25, 2020

Hi, Alexander! Great to see that you switched to Re:Plain because of its simpleness. You are right, everything can be controlled and managed right from a chosen messenger. Thanks for your review!

LV

Ludmyla v.

ceo

Cosmetics

### "easy communication with clients"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2020

Pros

Most of all I liked the simplicity of communication. availability of telegram messenger and facebook Very inexpensive financial policy availability of integration with other services via api

Cons

lack of online tracking of incoming clients on the site, for example, at what stage to provide professional advice to a client

Reasons for choosing Re:plain

I chose because of the quick and easy integration with our online stores, ease of management, the presence of marketing chips

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 25, 2020

Hi there! Ludmyla, thank you so much for your review. We would like to note that you can integrate Google Analytics and Yandex Metrika to collect the necessary statistics. Here is the link on how to do it: https://replain.cc/store-google-analytics-yandex-metrika

AF

Arkadiy F.

Owner

Leisure, Travel & Tourism

### "Re:Plain - Big Help To Small Business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 16, 2020

Im happy that i found replain and gratefull to developers who made it. Thanks much for your work and support

Pros

So easy and convinient that no any other solutions needed.

Cons

Nothing. Replain works almost ideal. Dont know what can be better

Switched from

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 25, 2020

Hi, Arkadiy, thank you for an excellent review!

AZ

Andrey Z.

Head of business

Internet

### "Best chat for site"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 16, 2020

Thank you for such a product, with the help of which you can easily and intuitively solve problems in communicating with customers.

Pros

Very easy to integrate chat on the site, We do it in a few minutes and start working.

Cons

Additional features, Which I do not need from part, But maybe in the future it will be necessary

Alternatives considered

[botkeeper](https://www.capterra.com/p/177021/botkeeper/)

Reasons for choosing Re:plain

Easy and best work

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 19, 2020

Andrey, thank you for sharing your personal experience of using Re:Plain. We appreciate it!

[View all Reviews](https://www.capterra.com/p/172768/Re-plain/reviews/)

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