# Re:plain Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Re:plain Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/172768/Segment --- # Re:plain Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Re:plain ## What is Re:plain? Live-chat service for a website where people respond 16 times faster. Receive your web-chat messages directly from a website through your preferred messaging app: WhatsApp, Facebook Messenger, and Telegram. You will always be online, and you don't need to install any other applications. All settings of your live chat come from your messenger. ## What is Re:plain used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £5 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Re:plain?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://replain.cc&name=Re:plain) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Re:plain 4.9 (18) VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price £5 Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (18) Ease Of Use 4.6 (16,293) Value For Money 4.8 (17) Value For Money 4.5 (11,362) Customer Service 4.8 (18) Customer Service 4.4 (10,583) ## Re:plain alternatives [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/172768/Re-plain/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.7 (14) 78.57% of 14 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Autoresponders 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Customizable Branding 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding File Sharing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Re:plain 13 features Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Access software remotely via mobile devices Form to collect visitor contact information when live chat isn't available Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.8 (18) 4.8 Based on 18 reviews ## Pricing Value for money 4.8 (17) Free Trial Free Version Basic £5.00 Per Month Value for money 4.8 (17) 4.8 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (18) 4.8 Based on 18 reviews ## User reviews Overall rating 4.9 Based on 18 reviews Filter by rating 5(16) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent IG Ismaila G. Business Owner /Front end developer Design ### "Businesses always online when owners are not! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2022 Excellent. It makes lead capturing super easy. Pros \- 24hrs Business/Customers Support - Full details of the leads/clients are captured via online form. - You do not need to save leads/clients contact. Cons There is need to be able to have more than one admin. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2022 Hi! Now you can add more admins simply go to any operator and assign him or her as second admin. This user will be able to control and change any settings except access to subscribtions or any other payments details. AU Anonymous User CEO Marketing and Advertising ### "I advise you!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 19, 2020 Pros This is my first service that I tried a few years ago. I did not compare it with others and I am completely satisfied Cons User-friendly interface, integration with social networks, notifications, beautiful chat design, quick responses, there are free rates Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2020 Hi! Thank you for your awesome review. We are happy to help you and your business. Good luck! Oleksiy L. SEO Computer Software ### "Very functional and effective product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 Pros Easy to install, reliable and functional Cons There are no downsides. However, some functionality could be made free :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2020 Thank you for the review, Oleksiy! The basic version of Re:Plain is always free and includes a number of free features. Great to see that the installation was easy for you! Good luck! AS Alec S. admin Primary/Secondary Education ### "This is the best sales and support software." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 Pros Ease of implementation and use. We respond promptly (on the go) to customer requests. Cons In my scenario of use, they simply do not exist. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2020 Hi, Alec! Thank you for the kind words! Have a nice day! NK Nikolay K. Accessory Arts and Crafts ### "Very good app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 website.Easy to contact with our visitors and potential clients. Pros It is very usefriendly, very easy to change your favorite needs. Full statistic. Cons It is very easy to install and use in our website. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2020 Hi there! Thank you, Nikolay, for spending time to write this review. It's great to see that you find Re:plain use friendly. Good luck! NS Nikita S. CEO Information Technology and Services ### "The best choice for working through messengers." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 Pros I found it on vc.ru and we start to use it long time ago. Convenient integration with the site allows you to start working instantly. Working via telegram does not require installation of additional software. Cons I did not find any cons. There is everything we need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2020 Hi, Nikita! Thank you for your kind words. You are right. You don't need to use a dashboard or install any other software because you can control the work of Re:Plain right in the messenger you chose. Happy to see that you enjoy it. Good luck! AK Alexander K. CEO Events Services ### "Simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 17, 2020 Only the best sensations, I don't know what else to wish for - except to make it a little cheaper Pros The coolest application for supporting users on the website. Ingenious and simple. Cons Everything is fine with Re: Pline, except for one thing, I would never have known about them if I hadn't been in an accelerator with them Switched from [Chatra](https://www.capterra.com/p/144752/Chatra/) Because everything happens through telegram, and not through a third-party service - obviously Reasons for choosing Re:plain Because he's cool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2020 Hi, Alexander! Great to see that you switched to Re:Plain because of its simpleness. You are right, everything can be controlled and managed right from a chosen messenger. Thanks for your review! LV Ludmyla v. ceo Cosmetics ### "easy communication with clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 Pros Most of all I liked the simplicity of communication. availability of telegram messenger and facebook Very inexpensive financial policy availability of integration with other services via api Cons lack of online tracking of incoming clients on the site, for example, at what stage to provide professional advice to a client Reasons for choosing Re:plain I chose because of the quick and easy integration with our online stores, ease of management, the presence of marketing chips Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2020 Hi there! Ludmyla, thank you so much for your review. We would like to note that you can integrate Google Analytics and Yandex Metrika to collect the necessary statistics. Here is the link on how to do it: https://replain.cc/store-google-analytics-yandex-metrika AF Arkadiy F. Owner Leisure, Travel & Tourism ### "Re:Plain - Big Help To Small Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2020 Im happy that i found replain and gratefull to developers who made it. Thanks much for your work and support Pros So easy and convinient that no any other solutions needed. Cons Nothing. Replain works almost ideal. Dont know what can be better Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2020 Hi, Arkadiy, thank you for an excellent review! AZ Andrey Z. Head of business Internet ### "Best chat for site" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2020 Thank you for such a product, with the help of which you can easily and intuitively solve problems in communicating with customers. Pros Very easy to integrate chat on the site, We do it in a few minutes and start working. Cons Additional features, Which I do not need from part, But maybe in the future it will be necessary Alternatives considered [botkeeper](https://www.capterra.com/p/177021/botkeeper/) Reasons for choosing Re:plain Easy and best work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2020 Andrey, thank you for sharing your personal experience of using Re:Plain. We appreciate it! [View all Reviews](https://www.capterra.com/p/172768/Re-plain/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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