--- title: "TruGrid Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TruGrid Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/172770/TruGrid/" page_type: "product" language: "en" --- # TruGrid Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TruGrid ## What is TruGrid? Simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS). Includes fully-integrated security and cloud scalability. Inquire about Service Provider pricing. ## What is TruGrid used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Virtual Machine](https://www.capterra.com/virtual-machine-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TruGrid?[Manage this product listing](https://www.g2.com/products/remote-desktop-service/claim_requests/new?auto=true) ## TruGrid Overview Updated August 2026 AI summary TruGrid provides remote support and remote desktop capabilities for businesses of all sizes, supporting deployments across cloud, web, and multiple device platforms. It offers access controls, real-time chat, screen sharing, and session recording, along with options like compliance management, two-factor authentication, and customizable branding, making it suitable for organizations prioritizing secure and flexible remote work environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TruGrid 5.0 (2) VS. [4.8 (389)](https://www.capterra.com/p/151861/FixMe-IT/reviews/) Starting Price $15 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.8 (734) Value For Money 5.0 (2) Value For Money 4.7 (644) Customer Service 5.0 (2) Customer Service 4.7 (486) ## TruGrid alternatives Highest Rated [5.0 (2)](https://www.capterra.com/p/247620/Thinfinity-Workspace/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) [4.7 (735)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162972/Splashtop-Business-Access/) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) [4.7 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147830/ScreenConnect/) [TSPlus](https://www.capterra.com/p/217414/TSPlus/) [4.9 (52)](https://www.capterra.com/p/217414/TSPlus/reviews/) Starting price $14.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/217414/TSPlus/) [View all alternatives](https://www.capterra.com/p/172770/TruGrid/alternatives/) ## FAQs about TruGrid Overview ### What company size and specific industries is TruGrid built for? TruGrid is designed for IT professionals, service providers, host providers, and software vendors. It is suited for organizations in technology and hosting-related sectors that need a solution built for technical teams and businesses delivering software or hosted services. Features and Usability ### What are the key features of TruGrid? TruGrid offers monitoring, projections, and VDI as its core capabilities. It also includes access controls and permissions, Active Directory integration, single sign-on, two-factor authentication, session recording, remote access and control, screen sharing, remote monitoring and management, remote printing, alerts and escalation, reporting and statistics, and compliance management. Getting Started and Support ### What training and onboarding options does TruGrid offer? TruGrid provides live online sessions, webinars, and documentation for teams getting started. Live online sessions support guided instruction, webinars cover product topics in a group format, and documentation offers written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does TruGrid offer? TruGrid provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. With no reviewer support feedback available, no customer sentiment about response times or helpfulness can be stated. The listed channels are the only support options to describe. ## Features AI summary Based on 6,446 Remote Support reviews Not all remote support software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) TruGrid supports **Remote Access/Control** and **Access Controls/Permissions**, giving teams the ability to connect to devices remotely while managing who can view or control systems. However, it does not include **Unattended Access**. Instead, it offers **Screen Sharing** (**46%**), which still gives users a practical way to view issues in real time and guide troubleshooting sessions, helping businesses handle support requests faster and maintain tighter oversight of remote sessions. Access Controls/Permissions Define levels of authorization for access to specific files or systems Active Directory Integration Integrates with Active Directory Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Authentication Verify the identity of users/devices to enable secure access TruGrid 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Authentication: Verify the identity of users/devices to enable secure access - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Desktop Virtualization: Creates virtual version of end user's desktop environment or operating system - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Printing: Print remote documents from multiple devices - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic $15.00 Per User,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ZK Zachary K. Professional Services Director Information Technology and Services ### "Trugrid is awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2018 We are using Trugrid to solve the complex question of providing secured access to enterprise resources across our customer base. Pros \-Quick setup -Works securely -Great 2FA from mobile app -Peace of mind Cons \-Extra steps required for Windows 7 (Not a deal killer) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jim T. Consultant / Project Manager ### "Easy to setup, flexible customer service, and decent pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2018 Save a lot of time for remote support of client systems. Pros I can setup clients pretty quickly Dashboard with all my clients in one place Pricing is just month to month Customer service is great, free setup even. No firewall changes Cons No mobile apps yet. They are supposed to have them this quarter. I asked them to let me know once they are ready so I can also use them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.