UniTel Voice

UniTel Voice


4.5 / 5
12 reviews

Who Uses This Software?

UniTel Voice is the virtual phone system priced & designed for small business owners & startups. Entrepreneurs on any budget can run their business using cell phones & sound like a Fortune 500 company


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
  • Pricing Details
    Includes Unlimited Extensions and Users
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • UniTel Voice
  • www.unitelvoice.com
  • Founded 2011
  • United States

About UniTel Voice

Virtual phone system and toll free number service designed to help entrepreneurs start, run and grow their business.


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UniTel Voice Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing

UniTel Voice Reviews Recently Reviewed!


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The best phone service for your business!

May 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments.

Cons: I haven't had any issues with UniTel Voice. I think it's a great service, application, and interface.

Overall: I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.

Vendor Response

by UniTel Voice on July 03, 2019

Hi Shawn,

Just wanted to reach out and thank you so much for taking the time to write us a review and share your experience here on Capterra.

We're sorry for not responding sooner, we must have missed our notification.

On behalf of everyone here at UniTel Voice, we really appreciate your feedback and your business!

- Your friends at UniTel Voice

Very Helpful

Dec 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It does what it says it is going to do. For our purposes, it is very customizable and the staff are very conscious about putting the customer first.

Cons: Like anything, it takes some getting used to, but once you figure it out, it's quite useful. There are still functionalities we are learning about.

Overall: Very happy. I like that the staff are customer-focused.

Vendor Response

by UniTel Voice on January 02, 2019

Hi Julian,

We just wanted to reach out and thank you for taking the time to write a review for us. We really appropriate your feedback and your business.

Thank you!
- The team at UniTel Voice

Great Business Phone System

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use software, everyone in office can use it.

Cons: So far, all is good. No issue.Thank you Unitel !

Overall: Excellent customer service. Our rep is the best. Good people !

Vendor Response

by UniTel Voice on October 09, 2018

Ahmad, thanks so much for taking the time to review us on Capterra. We really appreciate the kind words and your business. On behalf of the whole team here at UniTel Voice, Thank you!

Great Job from rep

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My customer can call just one number to connect with any of our 6 locations

Cons: Nothing to complain. easy to work. fast service

Overall: Awsome! Fast Service! Customer Since 2011

Vendor Response

by UniTel Voice on November 21, 2018

Hi Cynthia, thank you so much for your feedback and for taking the time to leave us a review on Capterra. We shared it with our whole team and it made our day! :)

Fantastic product that allows me to work remotely without giving clients my personal number

Jun 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: I could literally be in another country and still take/make calls as if I were in my office. The software was extremely easy to use and allowed me to be accessible to clients without having to give them my cell number.

Cons: Absolutely nothing. I highly recommend this software. It is easy to use and the people I call or who call me have no idea that I am not on my office phone.

Vendor Response

by UniTel Voice on June 29, 2018

Thank you so much for taking the time to give us a review on Capterra - we shared it with our whole team. Happy customers mean the world to us!

Transitioning our service to UniTel Voice was fast and easy.

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Software is intuitive and easy to use. After our initial setup, One of the rep took the time to review everything with us to make sure we were good to go.

Cons: May want to consider allowing customized extensions for both departments and employees. This would facilitate an even smoother transition for customers wanting to switch to your service but not wanting to reprint business cards, sales literature, etc.

Vendor Response

by UniTel Voice on June 29, 2018

Hi Cary, just wanted to send you a quick not to say thank you so much for taking the time to give us a review. We just shared it with our whole team and gave Frank a shout-out. Happy customers mean the world to us -- thanks for making our day!

Customer service is great and responsive.

Jun 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Everything, I like how I can run my business and have an professional office like system from my phone.

Cons: However, there isn't a Texting feature as of yet. Also, I can't effortlessly scroll thru my existing numbers and outbound call on the fly,, via my phone.

Vendor Response

by UniTel Voice on July 10, 2018

Hi Lawrence, we've shared your review with our support and product teams. Thank you so much for taking the time to review us and give us your feedback -- it's very helpful and appreciated!

Great customer service!

Jan 07, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is a great deal for a local phone number that can go straight to my phone (and is also able to receive faxes!) Most of all the customer service is exceptional.

Cons: Some of the settings are a bit challenging to set up at first; however, the customer service was exceptional- and anything that I had trouble with they were able to advise me OR handle it themselves!

Overall: The customer service representatives at UniTel Voice have gone above and beyond to help me get all set up. They make it easy and painless!

Vendor Response

by UniTel Voice on January 09, 2019

Hi Claudia, thank you so much for taking the time to write a review and provide your feedback. We shared it with our entire team and it made everyone's day.

On behalf of everyone here at UniTel Voice, thanks again for the review and thank you for your business. We hope you have a great new year!

Great support!

Feb 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to access, great personal phone support.

Cons: Some clarification of costs on adding an 800# number

Vendor Response

by UniTel Voice on March 05, 2019

Hi Heather, just shared your review with our support team and it made everyone's day. It means the world to us that you're happy with our service and that you took the time to share your experience here on Capterra. On behalf of all of us at UniTel Voice, thank you!

UniTel Voice Virtual Phone System review

Mar 08, 2019
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Pricing for basic features & number availability

Cons: They keep charging me after requesting to cancel.

Overall: Basic features at an affordable price but they keep charging me after canceling.

Vendor Response

by UniTel Voice on March 19, 2019

Hi Adrianna,

On behalf of our whole team here at UniTel Voice, we want to apologize for dropping the ball and not canceling your account back in January when you spoke to us about updating your credit card.

There's nothing more irritating than being charged after you think you've canceled a service.

When I saw your review I contacted our support team leader to see what happened.

For some reason, we had no record of the request to cancel. We¿re looking into where this communication broke down to avoid similar events with other customers.

I saw that when you called to let us know we screwed up, our support team corrected the mistake and refunded your card.

If there¿s anything else we can do to remedy the situation, please contact me directly at gregr[at]unitelvoice.com and I¿ll make sure we take care of it.

We truly appreciate your feedback so we can work to improve our process.

Sorry for the inconvenience.

Sincerely,

Greg Roth
UniTel Voice

Good experience with UniTel Voice

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Simple sign-up and good pricing. Customer service has been able to assist during each call.

Cons: No complaints so far. I use their service as my main business number with calls forwarded to a 24/7 call center.

Overall: Very easy setup, customer service was efficient each time I spoke with them and they provided solutions. I hope they keep up the good work.

Vendor Response

by UniTel Voice on July 03, 2019

Hi Stephen,

We really appreciate you taking the time to write us a review and share your experience here on Capterra. Your feedback made our week. Thank you for your business!

- Your friends at UniTel Voice

GREAT EXPERIENCE

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Professional and easy to use! Highly recommend!

Cons: No cons to discuss at this current time.

Overall: Speedy service! Great customer service! My rep is wonderful! Super efficient! Highly recommend.

Vendor Response

by UniTel Voice on December 04, 2018

Angie, thanks so much for taking the time to give us a review on Capterra. We shared your feedback with our whole team and gave our support rep Frank a special shout out for you. It means the world to us that you feel we're doing a good job - thanks again from everyone here at UniTel Voice! :)