# Unitel Voice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Unitel Voice Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/172777/UniTel-Voice --- # Unitel Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Unitel Voice ## What is Unitel Voice? Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support ## What is Unitel Voice used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Overall rating Based on 62 user reviews Reviews sentiment Positive 92% Neutral 0% Negative 8% Starting price $9.99 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Unitel Voice alternatives Highest Rated [4.7 (857)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month [4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/172777/UniTel-Voice/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.2 (22) 72.73% of 22 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Routing 4.6 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 4.6 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Logging 4.6 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Communication Management 4.2 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Voice Mail 4.7 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Unitel Voice 27 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Access names, contact information, and roles of employees in a centralized repository Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Record the audio of phone conversations for quality assurance purposes Telephone system that allows users to connect internally as well as place and receive external phone calls Active reporting of data and metrics Set & manage permission levels based on user roles and restrict access to only authorized individuals Enables the connectivity to send and receive calls over the internet Send messages via SMS Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.5 (62) 4.5 Based on 62 reviews ## Pricing Value for money 4.6 (60) [View pricing plan details](https://www.capterra.com/p/172777/UniTel-Voice/pricing/) Start-Up $9.99 Flat Rate,Per Month It includes: - 1 Number - 3 Users Included Unlimited $24.99 Flat Rate,Per Month It includes: - 1 Number - Unlimited Mins - Unlimited Users Office $29.99 Flat Rate,Per Month It includes: - 1 Number - 3 Users Included\* - Unlimited Mins Value for money 4.6 (60) 4.6 Based on 60 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (60) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (60) 4.7 Based on 60 reviews ## User reviews Overall rating 4.5 Based on 62 reviews Filter by rating 5(46) 4(11) 3(0) 2(2) 1(3) Mentioned topic Sorted by most recent WJ Will J. Communications and Outreach Director E-Learning ### "Excellent Customer Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 1, 2026 Unitel Voice is a solid, budget-friendly choice. Great human support, but the app is just okay. 4/5! Pros Customer support is 5/5. Nice to talk to a real person. \[sensitive content hidden\] was great and very helpful. Thank you! Cons App interface and web login UI is not as smooth and modern as I would expect. It works but a little non-intuitive. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Unitel Voice Cost and ease of setup. Also, was recommended for my use case by my AI agent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Tatyana G. Founder Individual & Family Services ### "SPLENDID SERVICE! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2026 The Unitel Voice platform is not complex. The entire system is easy to use, and my experience was absolutely seamless. I like that my entire team can use it and I can manage our day to day operations without having any issues. Thanks Unitel!! Pros I absolutely LOVED my experience at Unitel. \[sensitive content hidden\], helped get me set up and I enjoyed working with him thoroughly. He was very attentive to my needs and jumped right in and got the ball rolling! He listened to my wants, recommended things I hadn’t thought of. I love the DND feature that he taught me how to use. Cons Nothing. Great value so far from what I can tell. We are just beginning, so I’ll come back and update after about a month of using the Unitel Voice Service. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I prefer human customer support over robots and automatic support. I don’t want to have to send in an email or chat, I want direct communication when I have an issue. It was frustrating, irritating, and inconvenient being a paying customer with Google Voice. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reasons for choosing Unitel Voice I asked the Holy Spirit and He advised me to use Unitel, it’s a better price point, I can speak to a human, and the value is great too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Juan S. Owner Transportation/Trucking/Railroad ### "Dont use this provider" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 11, 2026 It was a terrible experience and I would not recommend anyone to use this service provider unless they do extensive research. Pros It appeared to be affordable and cost efficient. In addition, it seemed to be an easy setup but quickly recognized it was not. Cons My experience with this company was extremely disappointing. What initially appeared to be a simple setup quickly turned into a frustrating process. I made a purchase under the impression that I would be able to utilize a custom number, only to find out shortly afterward that this was not actually an option. When I called for clarification, the customer service representative, Lexi, responded with an unprofessional attitude and failed to clearly explain the process or offer any practical solutions. The lack of helpful support only added to the confusion and frustration. I will say that the manager, Wendy, was more professional and took the time to explain how the company operates and what services are actually available. However, another major drawback is that refunds are handled strictly through email correspondence and can take 3–5 business days to process. Overall, I strongly recommend doing thorough research before using this company so you fully understand their services and policies before making a purchase. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sven O. Owner Education Management ### "Affordable and feature rich!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2026 Very satisfied. I spoke with \[sensitive content hidden\] on my support call and she was fantastic. She helped answer all my remaining questions and got me running at light speed. Pros Affordable Toll Free number that can be used across my entire team. I chose the least expensive and had low expectation, but they were exceeded. Cons It wasn't intuitive at first but with the Guide, Support Setup Call and the videos I was able to get up and running for both voice and fax. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reasons for choosing Unitel Voice Price affordability and recommended by multiple tech sites. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Crystal H. Doctor Mental Health Care ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 My experience was great. From start to finish it was straight forward, convenient, and easy to set up. Customer service was pleasant. Pros Unitel voice was convenient and reasonably priced. With clear contract terms. And, it was super easy to set up. Cons I dislike having to type in this area when I had no complaints about Unitel. Why force a least liked section? Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reasons for choosing Unitel Voice I went with Unitel for ease of use, convenience and cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Leslie R. It Marketing and Advertising ### "Service is Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 It was easy to sign up, emails were easy to follow, and we so appreciate the onboarding call. We are in the midst of growing our business, and Unitel made this piece super easy. Pros \[sensitive content hidden\] was absolutely excellent to work with! From the moment we got started, he made the entire onboarding process simple, smooth, and stress-free. He walked us through every step with clarity and patience, answered our questions thoroughly, and made sure we understood how everything worked. What could have easily been a complicated setup turned out to be quick and effortless—he had us up and running in less than 20 minutes! Thanks to his professionalism and efficiency, we felt confident from day one, and we’re already seeing the benefits of the service. I couldn’t have asked for a better experience! Cons So far, we have no issues and really like the service. We like the fact that Unitell will grow with us, too. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reasons for choosing Unitel Voice not enough functionality, not flexible enough Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Joseph R. founder and ceo Human Resources ### "Nearly Perfect—Just One Small Limitation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2025 ⭐️⭐️⭐️⭐️½ (4.5/5) Great service overall. Only downside: cancellations are limited to chatbot or email—though it’s instant and hassle-free. Pros A perfect price for entrepreneurs just getting off the ground, making it easy to launch your business. Great deal tailored for new entrepreneurs — start strong without breaking the bank as you grow. Affordable pricing designed for entrepreneurs who are ready to turn their ideas into reality today. Cons Cons: Must cancel via chatbot or email—instant, but limited to those two channels and cant be done over the SaaS a good thing is they don't play games and let you cancel right away Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Unitel Voice a lot cheaper a quicker to set up......... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Margaret K. Short Sale Negotiator Real Estate ### "Exceptional!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2025 I am so happy with the business services they offer. Their customer service and set up were exceptional! \[sensitive content hidden\] did all the work but walked me through everything to make sure I understood it and it's set up the way I wanted. I highly recommend this company! Pros The services they offer along with the customer service are exceptional! I loved the way \[sensitive content hidden\] walked me through everything to make sure I understand how everything works and how I can make changes in the future. He did all the work but definitely made sure I understood. Cons There is absolutely nothing about this company that I dislike. They have more than exceeded my expectations. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [800.com](https://www.capterra.com/p/208208/800-com/) Reasons for choosing Unitel Voice 99% of the reviews I read were positive. The other companies did not have that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Plant and harvest crop Farming ### "\[sensitive content hidden\] was amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2025 The navigation through the website is very easy, the support from Unitel Voice is one of the greatest!!! Pros Your services are very needed. The support from \[sensitive content hidden\] was on point and very understandable. She helped us out majorly!!! Cons Nothing, everything was on point. The service was a 10/10. I will recommend this to anyone just starting a buisness Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Abby S. Owner, RiderCoach Professional Training & Coaching ### "Affordable and easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2025 Very happy I made the switch. I don't need a lot for my one-person business, and the price is very reasonable compared to other providers. Pros Pricing for a very small business. Ease of porting number, and it started working immediately with no setup. Unitel pushed for an onboarding call, which was incredibly helpful. Cons Haven't found anything in my first month. It's been a painless transition and has saved me a ton of money. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) The pricing was a lot better. I'm a very small business and was paying over $40 a month for the lowest tier of service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172777/UniTel-Voice/reviews/) Popular comparisons [Ringover vs Unitel Voice](https://www.capterra.com/compare/169627-172777/RingOver-vs-UniTel-Voice)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)