--- title: "Unitel Voice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Unitel Voice Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/172777/UniTel-Voice/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Unitel Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Unitel Voice ## What is Unitel Voice? Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support ## What is Unitel Voice used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 67 user reviews Reviews sentiment Positive 93% Neutral 0% Negative 7% Starting price $9.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2026 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Unitel Voice?[Manage this product listing](https://www.g2.com/products/unitel-voice/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Unitel Voice 4.6 (67) VS. [4.7 (891)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $9.99 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (67) Ease Of Use 4.8 (891) Value For Money 4.6 (65) Value For Money 4.5 (801) Customer Service 4.7 (65) Customer Service 4.6 (822) ## Unitel Voice alternatives [4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (571)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172777/UniTel-Voice/alternatives/) ## FAQs about Unitel Voice Overview ### What problems does Unitel Voice solve? Unitel Voice helps teams solve missed business calls, confusing call routing, and expensive phone setups by giving small businesses, solo operators, and customer-facing departments toll-free numbers, auto attendants, call forwarding, faxing, and mobile access. It reduces setup friction, keeps personal numbers private, and supports fast issue resolution through responsive onboarding and support. Answer based on 53 reviews Overview ### Which roles and teams benefit most from Unitel Voice? Unitel Voice is most used by small-business owners, presidents, principals, and other executives who need a professional phone presence without complex setup. Client-facing teams such as agents, attorneys, brokers, and customer service staff rely on it to route calls, manage availability, and maintain responsive communication with customers and clients. Answer based on 66 reviews Overview ### What company size and industries is Unitel Voice built for? Unitel Voice is built primarily for small businesses, which make up 98% of reviewers, with retail and real estate tied as the top industries at 6% each. It also has traction in financial services at 5%, while enterprise use is limited, representing 2% of reviewers. Answer based on 66 reviews Features and Usability ### What are the key features of Unitel Voice? Unitel Voice includes core calling features like call conferencing and call recording, plus virtual PBX tools such as automated attendant, IVR, ring groups, and virtual extensions. Reviewers also highlight mobile access for business calls on a cell phone, fax management, and an online dashboard for routing and managing calls. Answer based on 53 reviews Pricing ### How much does it cost and what fees or limitations are included? Unitel Voice starts at $9.99/month flat rate for the Start-Up plan, which includes up to three users and 1,000 minutes. Unlimited is 24.99/month with unlimited users and minutes, while Office is 29.99/month with three users included, then 9.99 per added user. Reviewers often call it affordable, though some wanted clearer 800-number costs. Answer based on 18 reviews Getting Started and Support ### How good is Unitel Voice phone support? Unitel Voice provides responsive phone support that many small business teams find helpful during setup, number porting, and troubleshooting. Representatives often guide users through onboarding and fix issues quickly, though some customers describe inconsistent service, limited refund handling channels, or occasional rude interactions when expectations are unclear. Answer based on 28 reviews Getting Started and Support ### How easy is it to onboard and train a team on Unitel Voice? Unitel Voice is generally quick to onboard, with live online training and documentation that help teams get started fast. Reviewers describe setup as simple and clear, especially for small businesses and individual users. Nontechnical users learning alone may need more time, while admins typically adjust after some hands-on use. Answer based on 13 reviews Getting Started and Support ### What customer support options does Unitel Voice offer, and how do users rate the experience? Unitel Voice offers 24/7 live representatives and chat. Users often describe support as fast, knowledgeable, patient, and easy to reach, with helpful onboarding and quick issue resolution. Some reviewers report frustrating account or billing disputes and uneven service quality, but overall feedback on responsiveness is favorable. Answer based on 53 reviews Features and Usability ### Is Unitel Voice easy to use? Unitel Voice keeps setup and daily call handling simple for many small businesses, solo operators, and office teams. The dashboard, mobile app, and onboarding support help users get running quickly, though some people find parts of the interface less modern or not fully intuitive during initial navigation. Answer based on 19 reviews ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Unitel Voice supports all three features that reviewers rate most highly: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities help businesses stay reachable from anywhere, manage missed calls more effectively, and direct incoming calls to the right person or department, allowing teams to respond faster and handle communication more efficiently. Mobile Access 4.2 (25) 76.00% of 25 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.8 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 4.7 (21) 71.43% of 21 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 4.6 (21) 76.19% of 21 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.9 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Transfers live calls to other agents Communication Management 4.4 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Unitel Voice 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Real-Time Reporting: Active reporting of data and metrics - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.5 (67) 4.5 Based on 67 reviews ## Pricing Value for money 4.6 (65) [View pricing plan details](https://www.capterra.com/p/172777/UniTel-Voice/pricing/) Start-Up $9.99 Flat Rate,Per Month It includes: - 1 Number - 3 Users Included Unlimited $24.99 Flat Rate,Per Month It includes: - 1 Number - Unlimited Mins - Unlimited Users Office $29.99 Flat Rate,Per Month It includes: - 3 Users Included\* - Unlimited Mins - 1 Number Value for money 4.6 (65) 4.6 Based on 65 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (65) 4.7 Based on 65 reviews ## User reviews Overall rating 4.6 Based on 67 reviews Filter by rating 5(51) 4(11) 3(0) 2(2) 1(3) Mentioned topic Sorted by most recent DC David C. Owner Construction ### "Great Customer Service, Friendly/ Knowledgable/Fast!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2026 Was great have \[sensitive content hidden\] take care of my account and set it up for me in a very short time. Literally within 2 minutes. Pros I like the features and like the customer service, it's nice connecting with a human and that they are so fast to setup the account exactly for what you need. Cons Nothing negative to say hounestly, it has exactly what i need for where i am in this moment with my business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Robin N. Owner Food Production ### "Love This service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 So far so good. I love working with your friendly and helpful staff. They continue to make my experience with Unitel Voice a great one! Pros convenience and customer service. They are friendly and quickly respond to help when needed. Unitel is an awesome business tool. Cons nothing. Customer service is great! It is an easy service to use, and you get great help setting it up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Loretta K. Admin Health, Wellness and Fitness ### "Love this company " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 What an easy setup and the customer service is beyond knowledgeable. We loved the whole process. Would highly recommend Pros Originally called because of price but the setup was sooooo easy and their services are exactly what our small business needed Cons Nothing so far there everything has been so easy. If we need more services they have many to choose from Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reasons for choosing Unitel Voice Too expensive for the options of service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Valerie R. Owner Medical Practice ### "Good price and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2026 Good experience overall. Setup was easy and so far all is good. Customer support is very responsive and helpful. Pros Great price for what you get. Does what we need it to do - gave us a business number that works on my personal cell with an auto attendant. Pretty easy to use. Great support. Cons I don't love how text messaging works with the app - i ended up managing texts through my gmail which is fine for now. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) pricing was better and customer service offered more personal help Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HG Howard G. Managing Director Financial Services ### "Hands down the best system I've ever tried" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Fantastic. Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me. Pros I have been using Ooma for several years. Recently their Telo device stopped connecting to my internet service, and tech support was unable to determine what the issue was. Tried the GoDaddy phone service, which also had some bugs. Finally came across Unitel, and what a pleasure. Everything works as I hoped and more. The faxing ability will save me an additional $100 annual fee I currently pay to a stand alone fax service. So far, anytime I've had a question, Unitel's reps have been there to quickly answer and resolve any and all issues. Very pleased with their service. Highly recommend. Cons Being a little technology illiterate, I was somewhat confused when initially setting the system up, but a combination of trial and error and tech support resolved all issues. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) The Ooma Telo device stopped connecting to my internet. Tech support could not resolve the problem Alternatives considered [GoDaddy Studio](https://www.capterra.com/p/234995/GoDaddy-Studio/) Reasons for choosing Unitel Voice System was "bug" free, and great support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WJ Will J. Communications and Outreach Director E-Learning ### "Excellent Customer Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 1, 2026 Unitel Voice is a solid, budget-friendly choice. Great human support, but the app is just okay. 4/5! Pros Customer support is 5/5. Nice to talk to a real person. \[sensitive content hidden\] was great and very helpful. Thank you! Cons App interface and web login UI is not as smooth and modern as I would expect. It works but a little non-intuitive. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Unitel Voice Cost and ease of setup. Also, was recommended for my use case by my AI agent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Tatyana G. Founder Individual & Family Services ### "SPLENDID SERVICE! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2026 The Unitel Voice platform is not complex. The entire system is easy to use, and my experience was absolutely seamless. I like that my entire team can use it and I can manage our day to day operations without having any issues. Thanks Unitel!! Pros I absolutely LOVED my experience at Unitel. \[sensitive content hidden\], helped get me set up and I enjoyed working with him thoroughly. He was very attentive to my needs and jumped right in and got the ball rolling! He listened to my wants, recommended things I hadn’t thought of. I love the DND feature that he taught me how to use. Cons Nothing. Great value so far from what I can tell. We are just beginning, so I’ll come back and update after about a month of using the Unitel Voice Service. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I prefer human customer support over robots and automatic support. I don’t want to have to send in an email or chat, I want direct communication when I have an issue. It was frustrating, irritating, and inconvenient being a paying customer with Google Voice. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reasons for choosing Unitel Voice I asked the Holy Spirit and He advised me to use Unitel, it’s a better price point, I can speak to a human, and the value is great too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Juan S. Owner Transportation/Trucking/Railroad ### "Dont use this provider" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 11, 2026 It was a terrible experience and I would not recommend anyone to use this service provider unless they do extensive research. Pros It appeared to be affordable and cost efficient. In addition, it seemed to be an easy setup but quickly recognized it was not. Cons My experience with this company was extremely disappointing. What initially appeared to be a simple setup quickly turned into a frustrating process. I made a purchase under the impression that I would be able to utilize a custom number, only to find out shortly afterward that this was not actually an option. When I called for clarification, the customer service representative, Lexi, responded with an unprofessional attitude and failed to clearly explain the process or offer any practical solutions. The lack of helpful support only added to the confusion and frustration. I will say that the manager, Wendy, was more professional and took the time to explain how the company operates and what services are actually available. However, another major drawback is that refunds are handled strictly through email correspondence and can take 3–5 business days to process. Overall, I strongly recommend doing thorough research before using this company so you fully understand their services and policies before making a purchase. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sven O. Owner Education Management ### "Affordable and feature rich!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2026 Very satisfied. I spoke with \[sensitive content hidden\] on my support call and she was fantastic. She helped answer all my remaining questions and got me running at light speed. Pros Affordable Toll Free number that can be used across my entire team. I chose the least expensive and had low expectation, but they were exceeded. Cons It wasn't intuitive at first but with the Guide, Support Setup Call and the videos I was able to get up and running for both voice and fax. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reasons for choosing Unitel Voice Price affordability and recommended by multiple tech sites. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Crystal H. Doctor Mental Health Care ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 My experience was great. From start to finish it was straight forward, convenient, and easy to set up. Customer service was pleasant. Pros Unitel voice was convenient and reasonably priced. With clear contract terms. And, it was super easy to set up. Cons I dislike having to type in this area when I had no complaints about Unitel. Why force a least liked section? Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reasons for choosing Unitel Voice I went with Unitel for ease of use, convenience and cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172777/UniTel-Voice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs Unitel Voice](https://www.capterra.com/compare/169627-172777/RingOver-vs-UniTel-Voice) [800.com vs Unitel Voice](https://www.capterra.com/compare/172777-208208/UniTel-Voice-vs-800-com)