# Unitel Voice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Unitel Voice Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/172777/UniTel-Voice --- # Unitel Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Unitel Voice ## What is Unitel Voice? Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support ## What is Unitel Voice used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Recognitions Shortlist Overall rating Based on 65 user reviews Reviews sentiment Positive 92% Neutral 0% Negative 8% Starting price $9.99 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Unitel Voice alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172777/UniTel-Voice/alternatives/) ## FAQs about Unitel Voice Overview ### What problems does Unitel Voice solve? Unitel Voice solves small-business phone headaches like expensive legacy providers, complicated setup, missed calls away from the office, and fragmented call handling. Its toll-free numbers, IVR, call forwarding, mobile access, faxing, and guided onboarding help solo operators, startups, service teams, and multi-department businesses stay reachable and route callers correctly. Answer based on 51 reviews Overview ### Which roles and teams benefit most from Unitel Voice? Unitel Voice is most used by small-business owners, presidents, principals, and other executives who need a professional phone presence without managing complex infrastructure. Client-facing teams in legal, healthcare, real estate, customer service, and community outreach use it to route calls efficiently, separate business and personal lines, and maintain responsive communications. Answer based on 64 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Unitel Voice built for? Unitel Voice is built for small businesses, which make up 98% of reviewers, with Retail and Real Estate leading at 7% each. It also appears in Financial Services at 5%, while enterprise use is limited at 2%, fitting businesses that need a simple phone system for working from anywhere. Answer based on 64 reviews Features and Usability ### What are the key features of Unitel Voice? Unitel Voice includes core calling features like call conferencing and call recording, plus virtual PBX tools such as automated attendant, IVR, call routing, and virtual extensions. Differentiators reviewers mention most include mobile app access, toll-free and vanity numbers, fax management, voicemail transcription, and an online dashboard for call reporting. Answer based on 51 reviews Pricing ### How much does it cost and what fees or limitations are included? Unitel Voice starts at $9.99/month for the Start-Up plan, which includes 3 users and limited minutes. Unlimited costs 24.99/month with unlimited users and minutes, while Office is 29.99/month with 3 included users plus 9.99 per extra user. Reviewers often call it affordable, though some wanted clearer costs for adding an 800 number. Answer based on 17 reviews Getting Started and Support ### How good is Unitel Voice phone support? Unitel Voice provides responsive phone support that many small business users find helpful during setup, porting, and troubleshooting. Teams often value speaking with a real person and getting follow-up assistance, though some customers report confusing explanations, inconsistent service quality, and limits around handling certain requests such as cancellations or refunds. Answer based on 28 reviews Getting Started and Support ### How easy is it to onboard and train a team on Unitel Voice? Unitel Voice is generally quick to onboard, with live online help and documentation available for training. Reviewers say small teams and solo users often get set up fast, sometimes in under 20 minutes. Nontechnical users learning independently may need more time, while admins usually adjust after some hands-on use. Answer based on 13 reviews Getting Started and Support ### What customer support options does Unitel Voice offer, and how do users rate the experience? Unitel Voice offers 24/7 live representatives and chat. Users often describe support as easy to reach, patient, knowledgeable, and quick to resolve setup or technical issues, with helpful onboarding and follow-up. A smaller set of reviews reports account, billing, refund, and communication problems, including frustrating interactions with some representatives. Answer based on 51 reviews Features and Usability ### Is Unitel Voice easy to set up and use? Unitel Voice keeps setup and daily use straightforward for many small businesses, solo operators, and office teams. The onboarding call, dashboard, and mobile app help new users get started quickly, though some reviewers find parts of the interface less modern or intuitive and need support to complete initial configuration. Answer based on 18 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.2 (24) 75.00% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Routing 4.7 (21) 71.43% of 21 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 4.6 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Communication Management 4.3 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Voice Mail 4.8 (17) 88.24% of 17 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Logging 4.6 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Unitel Voice 27 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Access names, contact information, and roles of employees in a centralized repository Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Record the audio of phone conversations for quality assurance purposes Telephone system that allows users to connect internally as well as place and receive external phone calls Active reporting of data and metrics Set & manage permission levels based on user roles and restrict access to only authorized individuals Enables the connectivity to send and receive calls over the internet Send messages via SMS Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.5 (65) 4.5 Based on 65 reviews ## Pricing Value for money 4.6 (63) [View pricing plan details](https://www.capterra.com/p/172777/UniTel-Voice/pricing/) Start-Up $9.99 Flat Rate,Per Month It includes: - 1 Number - 3 Users Included Unlimited $24.99 Flat Rate,Per Month It includes: - 1 Number - Unlimited Mins - Unlimited Users Office $29.99 Flat Rate,Per Month It includes: - 1 Number - 3 Users Included\* - Unlimited Mins Value for money 4.6 (63) 4.6 Based on 63 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (63) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (63) 4.7 Based on 63 reviews ## User reviews Overall rating 4.6 Based on 65 reviews Filter by rating 5(49) 4(11) 3(0) 2(2) 1(3) Mentioned topic Sorted by most recent LK Loretta K. Admin Health, Wellness and Fitness ### "Love this company " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 What an easy setup and the customer service is beyond knowledgeable. We loved the whole process. Would highly recommend Pros Originally called because of price but the setup was sooooo easy and their services are exactly what our small business needed Cons Nothing so far there everything has been so easy. If we need more services they have many to choose from Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reasons for choosing Unitel Voice Too expensive for the options of service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Valerie R. Owner Medical Practice ### "Good price and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2026 Good experience overall. Setup was easy and so far all is good. Customer support is very responsive and helpful. Pros Great price for what you get. Does what we need it to do - gave us a business number that works on my personal cell with an auto attendant. Pretty easy to use. Great support. Cons I don't love how text messaging works with the app - i ended up managing texts through my gmail which is fine for now. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) pricing was better and customer service offered more personal help Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HG Howard G. Managing Director Financial Services ### "Hands down the best system I've ever tried" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Fantastic. Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me. Pros I have been using Ooma for several years. Recently their Telo device stopped connecting to my internet service, and tech support was unable to determine what the issue was. Tried the GoDaddy phone service, which also had some bugs. Finally came across Unitel, and what a pleasure. Everything works as I hoped and more. The faxing ability will save me an additional $100 annual fee I currently pay to a stand alone fax service. So far, anytime I've had a question, Unitel's reps have been there to quickly answer and resolve any and all issues. Very pleased with their service. Highly recommend. Cons Being a little technology illiterate, I was somewhat confused when initially setting the system up, but a combination of trial and error and tech support resolved all issues. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) The Ooma Telo device stopped connecting to my internet. Tech support could not resolve the problem Alternatives considered [GoDaddy Studio](https://www.capterra.com/p/234995/GoDaddy-Studio/) Reasons for choosing Unitel Voice System was "bug" free, and great support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WJ Will J. Communications and Outreach Director E-Learning ### "Excellent Customer Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 1, 2026 Unitel Voice is a solid, budget-friendly choice. Great human support, but the app is just okay. 4/5! Pros Customer support is 5/5. Nice to talk to a real person. \[sensitive content hidden\] was great and very helpful. Thank you! Cons App interface and web login UI is not as smooth and modern as I would expect. It works but a little non-intuitive. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Unitel Voice Cost and ease of setup. Also, was recommended for my use case by my AI agent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Tatyana G. Founder Individual & Family Services ### "SPLENDID SERVICE! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2026 The Unitel Voice platform is not complex. The entire system is easy to use, and my experience was absolutely seamless. I like that my entire team can use it and I can manage our day to day operations without having any issues. Thanks Unitel!! Pros I absolutely LOVED my experience at Unitel. \[sensitive content hidden\], helped get me set up and I enjoyed working with him thoroughly. He was very attentive to my needs and jumped right in and got the ball rolling! He listened to my wants, recommended things I hadn’t thought of. I love the DND feature that he taught me how to use. Cons Nothing. Great value so far from what I can tell. We are just beginning, so I’ll come back and update after about a month of using the Unitel Voice Service. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I prefer human customer support over robots and automatic support. I don’t want to have to send in an email or chat, I want direct communication when I have an issue. It was frustrating, irritating, and inconvenient being a paying customer with Google Voice. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reasons for choosing Unitel Voice I asked the Holy Spirit and He advised me to use Unitel, it’s a better price point, I can speak to a human, and the value is great too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Juan S. Owner Transportation/Trucking/Railroad ### "Dont use this provider" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 11, 2026 It was a terrible experience and I would not recommend anyone to use this service provider unless they do extensive research. Pros It appeared to be affordable and cost efficient. In addition, it seemed to be an easy setup but quickly recognized it was not. Cons My experience with this company was extremely disappointing. What initially appeared to be a simple setup quickly turned into a frustrating process. I made a purchase under the impression that I would be able to utilize a custom number, only to find out shortly afterward that this was not actually an option. When I called for clarification, the customer service representative, Lexi, responded with an unprofessional attitude and failed to clearly explain the process or offer any practical solutions. The lack of helpful support only added to the confusion and frustration. I will say that the manager, Wendy, was more professional and took the time to explain how the company operates and what services are actually available. However, another major drawback is that refunds are handled strictly through email correspondence and can take 3–5 business days to process. Overall, I strongly recommend doing thorough research before using this company so you fully understand their services and policies before making a purchase. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sven O. Owner Education Management ### "Affordable and feature rich!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2026 Very satisfied. I spoke with \[sensitive content hidden\] on my support call and she was fantastic. She helped answer all my remaining questions and got me running at light speed. Pros Affordable Toll Free number that can be used across my entire team. I chose the least expensive and had low expectation, but they were exceeded. Cons It wasn't intuitive at first but with the Guide, Support Setup Call and the videos I was able to get up and running for both voice and fax. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reasons for choosing Unitel Voice Price affordability and recommended by multiple tech sites. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Crystal H. Doctor Mental Health Care ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 My experience was great. From start to finish it was straight forward, convenient, and easy to set up. Customer service was pleasant. Pros Unitel voice was convenient and reasonably priced. With clear contract terms. And, it was super easy to set up. Cons I dislike having to type in this area when I had no complaints about Unitel. Why force a least liked section? Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reasons for choosing Unitel Voice I went with Unitel for ease of use, convenience and cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Leslie R. It Marketing and Advertising ### "Service is Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 It was easy to sign up, emails were easy to follow, and we so appreciate the onboarding call. We are in the midst of growing our business, and Unitel made this piece super easy. Pros \[sensitive content hidden\] was absolutely excellent to work with! From the moment we got started, he made the entire onboarding process simple, smooth, and stress-free. He walked us through every step with clarity and patience, answered our questions thoroughly, and made sure we understood how everything worked. What could have easily been a complicated setup turned out to be quick and effortless—he had us up and running in less than 20 minutes! Thanks to his professionalism and efficiency, we felt confident from day one, and we’re already seeing the benefits of the service. I couldn’t have asked for a better experience! Cons So far, we have no issues and really like the service. We like the fact that Unitell will grow with us, too. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reasons for choosing Unitel Voice not enough functionality, not flexible enough Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Joseph R. founder and ceo Human Resources ### "Nearly Perfect—Just One Small Limitation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2025 ⭐️⭐️⭐️⭐️½ (4.5/5) Great service overall. Only downside: cancellations are limited to chatbot or email—though it’s instant and hassle-free. Pros A perfect price for entrepreneurs just getting off the ground, making it easy to launch your business. Great deal tailored for new entrepreneurs — start strong without breaking the bank as you grow. Affordable pricing designed for entrepreneurs who are ready to turn their ideas into reality today. Cons Cons: Must cancel via chatbot or email—instant, but limited to those two channels and cant be done over the SaaS a good thing is they don't play games and let you cancel right away Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Unitel Voice a lot cheaper a quicker to set up......... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172777/UniTel-Voice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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