--- title: "Unitel Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Unitel Voice the right VoIP solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172777/UniTel-Voice/reviews/" page_type: "reviews" language: "en" --- Unitel Voice 4.6 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Unitel Voice Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews HG Howard G Managing DirectorFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me.“ April 13, 2026 VR Valerie R OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I don't love how text messaging works with the app - i ended up managing texts through my gmail which is fine for now.“ June 2, 2026 HG Howard G Managing DirectorFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “So far, anytime I've had a question, Unitel's reps have been there to quickly answer and resolve any and all issues.“ April 13, 2026 WJ Will J Communications and Outreach DirectorE-Learning, 2 - 10 employeesUsed the software for: Less than 6 months. “App interface and web login UI is not as smooth and modern as I would expect.“ April 1, 2026 TM Tiffany M Recovery MentorProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months. “Being able to reach out the the same person that helped me with setup means Unitel values and stands behind personalized customer service.“ May 30, 2025 JR Joseph R founder and ceoHuman Resources, 2 - 10 employeesUsed the software for: Less than 6 months. “Cons: Must cancel via chatbot or email—instant, but limited to those two channels and cant be done over the SaaS“ August 19, 2025 TG Tatyana G FounderIndividual & Family Services, Self-employedUsed the software for: Less than 6 months. “sensitive content hidden\], helped get me set up and I enjoyed working with him thoroughly.“ March 25, 2026 JS Juan S OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: I used a free trial. “What initially appeared to be a simple setup quickly turned into a frustrating process.“ March 11, 2026 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sven O. Owner Education Management Used the software for: Less than 6 months ### "Affordable and feature rich!" January 9, 2026 4.0 Very satisfied. I spoke with \[sensitive content hidden\] on my support call and she was fantastic. She helped answer all my remaining questions and got me running at light speed. Pros Affordable Toll Free number that can be used across my entire team. I chose the least expensive and had low expectation, but they were exceeded. Cons It wasn't intuitive at first but with the Guide, Support Setup Call and the videos I was able to get up and running for both voice and fax. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Unitel Voice Price affordability and recommended by multiple tech sites. Review Source TG Tatyana G. Founder Individual & Family Services Used the software for: Less than 6 months ### "SPLENDID SERVICE! " March 25, 2026 5.0 The Unitel Voice platform is not complex. The entire system is easy to use, and my experience was absolutely seamless. I like that my entire team can use it and I can manage our day to day operations without having any issues. Thanks Unitel!! Pros I absolutely LOVED my experience at Unitel. \[sensitive content hidden\], helped get me set up and I enjoyed working with him thoroughly. He was very attentive to my needs and jumped right in and got the ball rolling! He listened to my wants, recommended things I hadn’t thought of. I love the DND feature that he taught me how to use. Cons Nothing. Great value so far from what I can tell. We are just beginning, so I’ll come back and update after about a month of using the Unitel Voice Service. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing Unitel Voice I asked the Holy Spirit and He advised me to use Unitel, it’s a better price point, I can speak to a human, and the value is great too. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I prefer human customer support over robots and automatic support. I don’t want to have to send in an email or chat, I want direct communication when I have an issue. It was frustrating, irritating, and inconvenient being a paying customer with Google Voice. Review Source RN Robin N. Owner Food Production Used the software for: Less than 6 months ### "Love This service!" August 25, 2026 5.0 So far so good. I love working with your friendly and helpful staff. They continue to make my experience with Unitel Voice a great one! Pros convenience and customer service. They are friendly and quickly respond to help when needed. Unitel is an awesome business tool. Cons nothing. Customer service is great! It is an easy service to use, and you get great help setting it up. Review Source JS Juan S. Owner Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Dont use this provider" March 11, 2026 1.0 It was a terrible experience and I would not recommend anyone to use this service provider unless they do extensive research. Pros It appeared to be affordable and cost efficient. In addition, it seemed to be an easy setup but quickly recognized it was not. Cons My experience with this company was extremely disappointing. What initially appeared to be a simple setup quickly turned into a frustrating process. I made a purchase under the impression that I would be able to utilize a custom number, only to find out shortly afterward that this was not actually an option. When I called for clarification, the customer service representative, Lexi, responded with an unprofessional attitude and failed to clearly explain the process or offer any practical solutions. The lack of helpful support only added to the confusion and frustration. I will say that the manager, Wendy, was more professional and took the time to explain how the company operates and what services are actually available. However, another major drawback is that refunds are handled strictly through email correspondence and can take 3–5 business days to process. Overall, I strongly recommend doing thorough research before using this company so you fully understand their services and policies before making a purchase. Review Source VR Valerie R. Owner Medical Practice Used the software for: 1-2 years ### "Good price and easy to use" June 2, 2026 5.0 Good experience overall. Setup was easy and so far all is good. Customer support is very responsive and helpful. Pros Great price for what you get. Does what we need it to do - gave us a business number that works on my personal cell with an auto attendant. Pretty easy to use. Great support. Cons I don't love how text messaging works with the app - i ended up managing texts through my gmail which is fine for now. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) pricing was better and customer service offered more personal help Review Source HG Howard G. Managing Director Financial Services Used the software for: Less than 6 months ### "Hands down the best system I've ever tried" April 13, 2026 5.0 Fantastic. Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me. Pros I have been using Ooma for several years. Recently their Telo device stopped connecting to my internet service, and tech support was unable to determine what the issue was. Tried the GoDaddy phone service, which also had some bugs. Finally came across Unitel, and what a pleasure. Everything works as I hoped and more. The faxing ability will save me an additional $100 annual fee I currently pay to a stand alone fax service. So far, anytime I've had a question, Unitel's reps have been there to quickly answer and resolve any and all issues. Very pleased with their service. Highly recommend. Cons Being a little technology illiterate, I was somewhat confused when initially setting the system up, but a combination of trial and error and tech support resolved all issues. Alternatives considered [GoDaddy Studio](https://www.capterra.com/p/234995/GoDaddy-Studio/) Reason for choosing Unitel Voice System was "bug" free, and great support Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) The Ooma Telo device stopped connecting to my internet. Tech support could not resolve the problem Review Source MK Margaret K. Short Sale Negotiator Real Estate Used the software for: Less than 6 months ### "Exceptional!" July 11, 2025 5.0 I am so happy with the business services they offer. Their customer service and set up were exceptional! \[sensitive content hidden\] did all the work but walked me through everything to make sure I understood it and it's set up the way I wanted. I highly recommend this company! Pros The services they offer along with the customer service are exceptional! I loved the way \[sensitive content hidden\] walked me through everything to make sure I understand how everything works and how I can make changes in the future. He did all the work but definitely made sure I understood. Cons There is absolutely nothing about this company that I dislike. They have more than exceeded my expectations. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[800.com](https://www.capterra.com/p/208208/800-com/) Reason for choosing Unitel Voice 99% of the reviews I read were positive. The other companies did not have that. Review Source WJ Will J. Communications and Outreach Director E-Learning Used the software for: Less than 6 months ### "Excellent Customer Support " April 1, 2026 5.0 Unitel Voice is a solid, budget-friendly choice. Great human support, but the app is just okay. 4/5! Pros Customer support is 5/5. Nice to talk to a real person. \[sensitive content hidden\] was great and very helpful. Thank you! Cons App interface and web login UI is not as smooth and modern as I would expect. It works but a little non-intuitive. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Unitel Voice Cost and ease of setup. Also, was recommended for my use case by my AI agent. Review Source TM Tiffany M. Recovery Mentor Professional Training & Coaching Used the software for: Less than 6 months ### "Aside from the product and service itself, the best thing about Unitel is its people!" May 30, 2025 5.0 Outstanding genuine, professional customer service with Unitel - and all set up within 24-48 hours too! Pros Unitel offers high quality voice service products with next level customer support. It was simpler than I thought - I chose the toll free number offering that worked best for my online business and was prompted to schedule a call to set up my online account and personalized professional voicemail message. My set up call lasted about 15-30 minutes and wasn't rushed or corporate sterile. \[sensitive content hidden\] was amazing - kind, compassionate, extremely knowledgeable and has a great sense of humor (which is something that I value in customer service). He walked me through their clean, straightforward platform and provided some pearls of wisdom that I hadn't considered - totally valuable. I also appreciate that I can reconnect with \[sensitive content hidden\] in the future for any questions or issues. Being able to reach out the the same person that helped me with setup means Unitel values and stands behind personalized customer service. \[sensitive content hidden\] authenticity and genuine interest in me succeeding with my new business was a bonus that I hadn't expected but warmly welcomed. So, aside from the voice service, mobile app, and dashboard experience, the best thing about Unitel is its people - for sure. Cons There are no cons to the Unitel voice service - especially since they walk you through the process on a setup call. Alternatives considered [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Unitel Voice Best package that had everything for the lowest price with the best customer service - not a hard decision once I was aware of the differences. Review Source CH Crystal H. Doctor Mental Health Care Used the software for: Less than 6 months ### "Ease of Use" October 6, 2025 5.0 My experience was great. From start to finish it was straight forward, convenient, and easy to set up. Customer service was pleasant. Pros Unitel voice was convenient and reasonably priced. With clear contract terms. And, it was super easy to set up. Cons I dislike having to type in this area when I had no complaints about Unitel. Why force a least liked section? Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Unitel Voice I went with Unitel for ease of use, convenience and cost. Review Source MA Meenakshi A. MD Medical Practice Used the software for: 1-2 years ### "Great experience" January 13, 2025 5.0 I wanted to take a moment to commend one of your agents, \[sensitive content hidden\] for the excellent service I received during my recent interaction with her. From the very beginning, \[sensitive content hidden\] was professional, courteous, and attentive to my needs. She took the time to clearly explain the options available to me, answered all my questions with patience, and resolved my issues efficiently. I truly appreciated how \[sensitive content hidden\] went above and beyond to ensure I was satisfied with the outcome. It is rare to come across such dedicated and knowledgeable customer service, and I wanted to make sure her efforts were recognized. This level of service has only strengthened my confidence in Unitel. Thank you for providing such excellent support! Meenakshi Aggarwal Review Source KF Katherine F. Hypnotherapist, Counsellor, psychedelic integration therapist, RN Alternative Medicine Used the software for: I used a free trial ### "Great customer service!" May 9, 2025 5.0 Excellent communication to cancel a number when I found a vanity number I preferred, and I received my refund promptly on it. Pros Every representative I have spoken with, for example \[sensitive content hidden\] have been very helpful and supportive Cons The start-up videos made for good bedtime watching 🥱😴💤 Review Source TA Tasha A. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "UniTel Voice Experience" May 14, 2024 4.0 My experience has been great! I've had the service for a little over a year. The pricing structure has remained consistent with the product and customer service is easily the best I've encountered as a professional and an entrepreneur. Kudos to UniTel Voice for making great customer service a priority. Special shout out to \[sensitive content hidden\] for his professionalism, patience, and great personality while assisting me with a recent technical issue. Pros Exceptional customer service, and a commitment to ensuring that customers receive the best version of their product. Cons The system comes with glitches from time to time. However, support at UniTel Voice acts promptly to fix any issues. Reason for choosing Unitel Voice My initial reason for choosing UniTel Voice was the pricing structure. However, once I spoke with a representative, I quickly understood that customer service would be the selling point. Review Source TC Timothy C. Principal Consumer Services Used the software for: Less than 6 months ### "Virtual Ease / Seconds Countdown will Lead to Virtual Perfection" August 2, 2024 4.0 \[sensitive content hidden\] has been very responsive, knowledgeable and pleasant to help in all aspects of setting up our Unitel virtual business lines. Pros The fact that we can have multiple mailboxes and voice messages is a huge plus and that calls and messages can be checked anywhere and seen on all extensions is a bonus. Cons The pause is too long after the voicemail box prompts are pressed, about 4 seconds which sounds like the call may have been dropped. I appreciate that \[sensitive content hidden\] were industrious and worked to find a way to get it down to 3-4 seconds from the original 6 second pause. I have requested that they suggest to the owners/developers or powers that be that there has to be a way to remedy this as most hard wired company voicemails go directly to the message once the prompt is pressed. There has to be a way and I'm sure they will figure it out - virtually as they have been very responsive in each instance to take action. Review Source AS Anita S. President Mental Health Care Used the software for: Less than 6 months ### "Happy Customer!" March 9, 2023 5.0 I recently signed up with UniTel Voice and I couldn't be happier. The price, communication & professionalism with your team has been excellent. I am so happy to have found UniTel and look forward to using the service for a long time. It's nice to know there are still companies out there that show appreciation and care for their customers. Great Job! Pros I loved how easy it was to connect with UniTel from start to finish, PLUS the variety of features they offer were perfect for me. Price was also a winning factor, not to mention the helpful & professional communication from their Customer Service Dept. All around great company! Cons I have no complaints! My experience with UniTel has literally been flawless. Review Source SH Sonja H. Owner Photography Used the software for: Less than 6 months ### "Great Team!" April 13, 2024 5.0 I have a great experience, any time I call for support. Pros Customer Service is the best! They are quick and exact! Cons I have no Cons with Unitel Voice. I wish I had learned of them earlier. Review Source LC LaSonya C. Owner/President Entertainment Used the software for: Less than 6 months ### "Very Helpful" September 24, 2019 5.0 Great!!!!! Pros I love the help that I received from a female support staff earlier in the day and later I talked to the other rep. They both were very patient and helped me resolve my issue in no time flat. They both were very knowledgeable I can't remember the female name but if the companies supervisor wants to look it up they both were very professional and I pray that hopefully as my business grows that I am able to hire people like the two I spoke to today. It gives me great hope. Cons Learning the software on your own is very intimidating ans slightly difficult. Review Source Response from UniTel Voice January 27, 2020 Hi LaSonya, We just saw your review and wanted to let you know how much we appreciate you for taking the time to share your experience here on Capterra. We're always working to improve our customer experience so thank you so much for your feedback and, of course, thank you for being our valued customer! - Your friends at UniTel Voice AH Ahmad H. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Great Business Phone System" October 2, 2018 5.0 Excellent customer service. Our rep is the best. Good people ! Pros Easy to use software, everyone in office can use it. Cons So far, all is good. No issue.Thank you Unitel ! Review Source Response from UniTel Voice October 9, 2018 Ahmad, thanks so much for taking the time to review us on Capterra. We really appreciate the kind words and your business. On behalf of the whole team here at UniTel Voice, Thank you! AB Adrianna B. Freelance Arts and Crafts Used the software for: 6-12 months ### "UniTel Voice Virtual Phone System review" March 8, 2019 2.0 Basic features at an affordable price but they keep charging me after canceling. Pros Pricing for basic features & number availability Cons They keep charging me after requesting to cancel. Review Source Response from UniTel Voice March 19, 2019 Hi Adrianna, On behalf of our whole team here at UniTel Voice, we want to apologize for dropping the ball and not canceling your account back in January when you spoke to us about updating your credit card. There's nothing more irritating than being charged after you think you've canceled a service. When I saw your review I contacted our support team leader to see what happened. For some reason, we had no record of the request to cancel. We¿re looking into where this communication broke down to avoid similar events with other customers. I saw that when you called to let us know we screwed up, our support team corrected the mistake and refunded your card. If there¿s anything else we can do to remedy the situation, please contact me directly at gregr\[at\]unitelvoice.com and I¿ll make sure we take care of it. We truly appreciate your feedback so we can work to improve our process. Sorry for the inconvenience. Sincerely, Greg Roth UniTel Voice CM Cary M. office manager Used the software for: Less than 6 months ### "Transitioning our service to UniTel Voice was fast and easy." June 28, 2018 5.0 Pros Software is intuitive and easy to use. After our initial setup, One of the rep took the time to review everything with us to make sure we were good to go. Cons May want to consider allowing customized extensions for both departments and employees. This would facilitate an even smoother transition for customers wanting to switch to your service but not wanting to reprint business cards, sales literature, etc. Review Source Response from UniTel Voice June 29, 2018 Hi Cary, just wanted to send you a quick not to say thank you so much for taking the time to give us a review. We just shared it with our whole team and gave Frank a shout-out. Happy customers mean the world to us -- thanks for making our day! LF Lawrence F. Owner Used the software for: Less than 6 months ### "Customer service is great and responsive." June 29, 2018 5.0 Pros Everything, I like how I can run my business and have an professional office like system from my phone. Cons However, there isn't a Texting feature as of yet. Also, I can't effortlessly scroll thru my existing numbers and outbound call on the fly,, via my phone. Review Source Response from UniTel Voice July 10, 2018 Hi Lawrence, we've shared your review with our support and product teams. Thank you so much for taking the time to review us and give us your feedback -- it's very helpful and appreciated! AK Angie K. Owner Food & Beverages Used the software for: Less than 6 months ### "GREAT EXPERIENCE" November 29, 2018 5.0 Speedy service! Great customer service! My rep is wonderful! Super efficient! Highly recommend. Pros Professional and easy to use! Highly recommend! Cons No cons to discuss at this current time. Review Source Response from UniTel Voice December 4, 2018 Angie, thanks so much for taking the time to give us a review on Capterra. We shared your feedback with our whole team and gave our support rep Frank a special shout out for you. It means the world to us that you feel we're doing a good job - thanks again from everyone here at UniTel Voice! :) LK Loretta K. Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love this company " June 5, 2026 5.0 What an easy setup and the customer service is beyond knowledgeable. We loved the whole process. Would highly recommend Pros Originally called because of price but the setup was sooooo easy and their services are exactly what our small business needed Cons Nothing so far there everything has been so easy. If we need more services they have many to choose from Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Unitel Voice Too expensive for the options of service. Review Source LR Leslie R. It Marketing and Advertising Used the software for: Less than 6 months ### "Service is Excellent" September 4, 2025 5.0 It was easy to sign up, emails were easy to follow, and we so appreciate the onboarding call. We are in the midst of growing our business, and Unitel made this piece super easy. Pros \[sensitive content hidden\] was absolutely excellent to work with! From the moment we got started, he made the entire onboarding process simple, smooth, and stress-free. He walked us through every step with clarity and patience, answered our questions thoroughly, and made sure we understood how everything worked. What could have easily been a complicated setup turned out to be quick and effortless—he had us up and running in less than 20 minutes! Thanks to his professionalism and efficiency, we felt confident from day one, and we’re already seeing the benefits of the service. I couldn’t have asked for a better experience! Cons So far, we have no issues and really like the service. We like the fact that Unitell will grow with us, too. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Unitel Voice not enough functionality, not flexible enough Review Source JR Joseph R. founder and ceo Human Resources Used the software for: Less than 6 months ### "Nearly Perfect—Just One Small Limitation" August 19, 2025 5.0 ⭐️⭐️⭐️⭐️½ (4.5/5) Great service overall. Only downside: cancellations are limited to chatbot or email—though it’s instant and hassle-free. Pros A perfect price for entrepreneurs just getting off the ground, making it easy to launch your business. Great deal tailored for new entrepreneurs — start strong without breaking the bank as you grow. Affordable pricing designed for entrepreneurs who are ready to turn their ideas into reality today. Cons Cons: Must cancel via chatbot or email—instant, but limited to those two channels and cant be done over the SaaS a good thing is they don't play games and let you cancel right away Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Unitel Voice a lot cheaper a quicker to set up......... Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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