# Unitel Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Unitel Voice the right VoIP solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172777/UniTel-Voice/reviews --- Unitel Voice 4.6 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Unitel Voice Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews HG Howard G Managing DirectorFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me.“ April 13, 2026 VR Valerie R OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I don't love how text messaging works with the app - i ended up managing texts through my gmail which is fine for now.“ June 2, 2026 TC Timothy C PrincipalConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The fact that we can have multiple mailboxes and voice messages is a huge plus and that calls and messages can be checked anywhere and seen on all extensions is a bonus.“ August 2, 2024 WJ Will J Communications and Outreach DirectorE-Learning, 2 - 10 employeesUsed the software for: Less than 6 months. “App interface and web login UI is not as smooth and modern as I would expect.“ April 1, 2026 HG Howard G Managing DirectorFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “So far, anytime I've had a question, Unitel's reps have been there to quickly answer and resolve any and all issues.“ April 13, 2026 JR Joseph R founder and ceoHuman Resources, 2 - 10 employeesUsed the software for: Less than 6 months. “Cons: Must cancel via chatbot or email—instant, but limited to those two channels and cant be done over the SaaS“ August 19, 2025 Sven O OwnerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “She helped answer all my remaining questions and got me running at light speed.“ January 9, 2026 TC Timothy C PrincipalConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The pause is too long after the voicemail box prompts are pressed, about 4 seconds which sounds like the call may have been dropped. “ August 2, 2024 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sven O. Owner Education Management Used the software for: Less than 6 months ### "Affordable and feature rich!" January 9, 2026 4.0 Very satisfied. I spoke with \[sensitive content hidden\] on my support call and she was fantastic. She helped answer all my remaining questions and got me running at light speed. Pros Affordable Toll Free number that can be used across my entire team. I chose the least expensive and had low expectation, but they were exceeded. Cons It wasn't intuitive at first but with the Guide, Support Setup Call and the videos I was able to get up and running for both voice and fax. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Unitel Voice Price affordability and recommended by multiple tech sites. Review Source HG Howard G. Managing Director Financial Services Used the software for: Less than 6 months ### "Hands down the best system I've ever tried" April 13, 2026 5.0 Fantastic. Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me. Pros I have been using Ooma for several years. Recently their Telo device stopped connecting to my internet service, and tech support was unable to determine what the issue was. Tried the GoDaddy phone service, which also had some bugs. Finally came across Unitel, and what a pleasure. Everything works as I hoped and more. The faxing ability will save me an additional $100 annual fee I currently pay to a stand alone fax service. So far, anytime I've had a question, Unitel's reps have been there to quickly answer and resolve any and all issues. Very pleased with their service. Highly recommend. Cons Being a little technology illiterate, I was somewhat confused when initially setting the system up, but a combination of trial and error and tech support resolved all issues. Alternatives considered [GoDaddy Studio](https://www.capterra.com/p/234995/GoDaddy-Studio/) Reason for choosing Unitel Voice System was "bug" free, and great support Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) The Ooma Telo device stopped connecting to my internet. Tech support could not resolve the problem Review Source VR Valerie R. Owner Medical Practice Used the software for: 1-2 years ### "Good price and easy to use" June 2, 2026 5.0 Good experience overall. Setup was easy and so far all is good. Customer support is very responsive and helpful. Pros Great price for what you get. Does what we need it to do - gave us a business number that works on my personal cell with an auto attendant. Pretty easy to use. Great support. Cons I don't love how text messaging works with the app - i ended up managing texts through my gmail which is fine for now. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) pricing was better and customer service offered more personal help Review Source JS Juan S. Owner Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Dont use this provider" March 11, 2026 1.0 It was a terrible experience and I would not recommend anyone to use this service provider unless they do extensive research. Pros It appeared to be affordable and cost efficient. In addition, it seemed to be an easy setup but quickly recognized it was not. Cons My experience with this company was extremely disappointing. What initially appeared to be a simple setup quickly turned into a frustrating process. I made a purchase under the impression that I would be able to utilize a custom number, only to find out shortly afterward that this was not actually an option. When I called for clarification, the customer service representative, Lexi, responded with an unprofessional attitude and failed to clearly explain the process or offer any practical solutions. The lack of helpful support only added to the confusion and frustration. I will say that the manager, Wendy, was more professional and took the time to explain how the company operates and what services are actually available. However, another major drawback is that refunds are handled strictly through email correspondence and can take 3–5 business days to process. Overall, I strongly recommend doing thorough research before using this company so you fully understand their services and policies before making a purchase. Review Source TG Tatyana G. Founder Individual & Family Services Used the software for: Less than 6 months ### "SPLENDID SERVICE! " March 25, 2026 5.0 The platform is not complex. The entire system is easy to use, and my experience was absolutely seamless. I like that my entire team can use it and I can manage our day to day operations without having any issues. Thanks Unitel!! Pros I absolutely LOVED my experience at Unitel. \[sensitive content hidden\], helped get me set up and I enjoyed working with him thoroughly. He was very attentive to my needs and jumped right in and got the ball rolling! He listened to my wants, recommended things I hadn’t thought of. I love the DND feature that he taught me how to use. Cons Nothing. Great value so far from what I can tell. We are just beginning, so I’ll come back and update after about a month of using the Service. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing Unitel Voice I asked the Holy Spirit and He advised me to use Unitel, it’s a better price point, I can speak to a human, and the value is great too. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I prefer human customer support over robots and automatic support. I don’t want to have to send in an email or chat, I want direct communication when I have an issue. It was frustrating, irritating, and inconvenient being a paying customer with Google Voice. Review Source MK Margaret K. Short Sale Negotiator Real Estate Used the software for: Less than 6 months ### "Exceptional!" July 11, 2025 5.0 I am so happy with the business services they offer. Their customer service and set up were exceptional! \[sensitive content hidden\] did all the work but walked me through everything to make sure I understood it and it's set up the way I wanted. I highly recommend this company! Pros The services they offer along with the customer service are exceptional! I loved the way \[sensitive content hidden\] walked me through everything to make sure I understand how everything works and how I can make changes in the future. He did all the work but definitely made sure I understood. Cons There is absolutely nothing about this company that I dislike. They have more than exceeded my expectations. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[800.com](https://www.capterra.com/p/208208/800-com/) Reason for choosing Unitel Voice 99% of the reviews I read were positive. The other companies did not have that. Review Source WJ Will J. Communications and Outreach Director E-Learning Used the software for: Less than 6 months ### "Excellent Customer Support " April 1, 2026 5.0 is a solid, budget-friendly choice. Great human support, but the app is just okay. 4/5! Pros Customer support is 5/5. Nice to talk to a real person. \[sensitive content hidden\] was great and very helpful. Thank you! Cons App interface and web login UI is not as smooth and modern as I would expect. It works but a little non-intuitive. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Unitel Voice Cost and ease of setup. Also, was recommended for my use case by my AI agent. Review Source LR Leslie R. It Marketing and Advertising Used the software for: Less than 6 months ### "Service is Excellent" September 4, 2025 5.0 It was easy to sign up, emails were easy to follow, and we so appreciate the onboarding call. We are in the midst of growing our business, and Unitel made this piece super easy. Pros \[sensitive content hidden\] was absolutely excellent to work with! From the moment we got started, he made the entire onboarding process simple, smooth, and stress-free. He walked us through every step with clarity and patience, answered our questions thoroughly, and made sure we understood how everything worked. What could have easily been a complicated setup turned out to be quick and effortless—he had us up and running in less than 20 minutes! Thanks to his professionalism and efficiency, we felt confident from day one, and we’re already seeing the benefits of the service. I couldn’t have asked for a better experience! Cons So far, we have no issues and really like the service. We like the fact that Unitell will grow with us, too. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Unitel Voice not enough functionality, not flexible enough Review Source CH Crystal H. Doctor Mental Health Care Used the software for: Less than 6 months ### "Ease of Use" October 6, 2025 5.0 My experience was great. From start to finish it was straight forward, convenient, and easy to set up. Customer service was pleasant. Pros was convenient and reasonably priced. With clear contract terms. And, it was super easy to set up. Cons I dislike having to type in this area when I had no complaints about Unitel. Why force a least liked section? Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing Unitel Voice I went with Unitel for ease of use, convenience and cost. Review Source LK Loretta K. Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love this company " June 5, 2026 5.0 What an easy setup and the customer service is beyond knowledgeable. We loved the whole process. Would highly recommend Pros Originally called because of price but the setup was sooooo easy and their services are exactly what our small business needed Cons Nothing so far there everything has been so easy. If we need more services they have many to choose from Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Unitel Voice Too expensive for the options of service. Review Source EL ELVIS L. AGENT Insurance Used the software for: Less than 6 months ### "SUPERB SERVICE" April 15, 2025 5.0 MY OVERALL EXPERIENCE WITH UNITAL VOICEWAS EXCEPTIONAL SUPERB. Pros THE CUSTOMER SERVICE TEAM ASSIST ME ALL THE WAY, ANSWER ALL MY QUESTIONS AND I KNOW I AM A DIFFICULT PERSON. Cons NOTHING, THEY WERE ON QUE WITH ALL MY REQUESTS NOT ONLY ON THE PHONE BUT ALSO BY EMAIL. Review Source yG yolanda G. Director of Community Relations Pharmaceuticals Used the software for: 2+ years ### "Bumpy Start to Smooth Sailing" August 3, 2024 4.0 In the beginning the initial setup was bumpy, yet after calling Support, they wee super helpful and now we're smooth sailing. Pros It works for our small yet might in our space, company. On this last call our rep went above and beyond to service account. Cons There was no con within this last call for support. Our request was handled efficiently and quickly by our account rep. Review Source BH Bernadette H. Office Manager Consumer Services Used the software for: 2+ years ### "UniTel for Small Business" June 11, 2024 5.0 Pros UniTel helps our small business keep our employees remote and personal phone numbers private. We have had great success using this platform Cons Sometimes, when updates occur, our phone lines go a bit awry, but it always gets resolved fairly quickly. Review Source TT Tony T. Co-owner Real Estate Used the software for: 2+ years ### "UniTel is terrific!" April 11, 2024 5.0 Pros Ease of use, quality of product, and great staff. Cons Nothing to say here. Our experience with UniTel has been 100% positive. Review Source SB Shawn B. Owner Automotive Used the software for: Less than 6 months ### "Easy Peasy!" June 12, 2024 5.0 Pros Fair price, knowledgeable staff, easy set up. Cons . Review Source TB Ted B. Principal Consumer Services Used the software for: 1-2 years ### "General review" April 12, 2024 5.0 Pros Competitively priced. Their support is really good. Cons Some of the interfaces are not as intuitive as they could be. Review Source JR Julian R. President Management Consulting Used the software for: 1-2 years ### "Very Helpful" December 6, 2018 4.0 Very happy. I like that the staff are customer-focused. Pros It does what it says it is going to do. For our purposes, it is very customizable and the staff are very conscious about putting the customer first. Cons Like anything, it takes some getting used to, but once you figure it out, it's quite useful. There are still functionalities we are learning about. Review Source Response from UniTel Voice January 2, 2019 Hi Julian, We just wanted to reach out and thank you for taking the time to write a review for us. We really appropriate your feedback and your business. Thank you! - The team at UniTel Voice FO Fongelos O. Réalisateur audiovisuel Media Production Used the software for: 6-12 months ### "UniTel Voice est merveilleux 🤩" October 4, 2023 4.0 Pros Facile à utiliser et gère tout ce qui est qualité d'autres lors des web réunions Cons Le logiciel bug parfois, faudrait revoir ça Review Source CV Cynthia V. Customer Service Food & Beverages Used the software for: 2+ years ### "Great Job from rep" November 16, 2018 5.0 Awsome! Fast Service! Customer Since 2011 Pros My customer can call just one number to connect with any of our 6 locations Cons Nothing to complain. easy to work. fast service Review Source Response from UniTel Voice November 21, 2018 Hi Cynthia, thank you so much for your feedback and for taking the time to leave us a review on Capterra. We shared it with our whole team and it made our day! :) CH Chad H. Broker Executive Office Used the software for: Less than 6 months ### "Outstanding support" May 7, 2024 5.0 Excellent. Based on year accessibility and support. Pros Had an issue with access and it was resolved in one phone call. Great tech support. Cons This question is not relevant for my experience Review Source HC Heather C. Managing Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great support!" February 27, 2019 4.0 Pros Easy to access, great personal phone support. Cons Some clarification of costs on adding an 800# number Review Source Response from UniTel Voice March 5, 2019 Hi Heather, just shared your review with our support team and it made everyone's day. It means the world to us that you're happy with our service and that you took the time to share your experience here on Capterra. On behalf of all of us at UniTel Voice, thank you! CS Claudia S. Clinical Social Worker Mental Health Care Used the software for: Less than 6 months ### "Great customer service!" January 7, 2019 4.0 The customer service representatives at have gone above and beyond to help me get all set up. They make it easy and painless! Pros It is a great deal for a local phone number that can go straight to my phone (and is also able to receive faxes!) Most of all the customer service is exceptional. Cons Some of the settings are a bit challenging to set up at first; however, the customer service was exceptional- and anything that I had trouble with they were able to advise me OR handle it themselves! Review Source Response from UniTel Voice January 9, 2019 Hi Claudia, thank you so much for taking the time to write a review and provide your feedback. We shared it with our entire team and it made everyone's day. On behalf of everyone here at UniTel Voice, thanks again for the review and thank you for your business. We hope you have a great new year! TM Tiffany M. Recovery Mentor Professional Training & Coaching Used the software for: Less than 6 months ### "Aside from the product and service itself, the best thing about Unitel is its people!" May 30, 2025 5.0 Outstanding genuine, professional customer service with Unitel - and all set up within 24-48 hours too! Pros Unitel offers high quality voice service products with next level customer support. It was simpler than I thought - I chose the toll free number offering that worked best for my online business and was prompted to schedule a call to set up my online account and personalized professional voicemail message. My set up call lasted about 15-30 minutes and wasn't rushed or corporate sterile. \[sensitive content hidden\] was amazing - kind, compassionate, extremely knowledgeable and has a great sense of humor (which is something that I value in customer service). He walked me through their clean, straightforward platform and provided some pearls of wisdom that I hadn't considered - totally valuable. I also appreciate that I can reconnect with \[sensitive content hidden\] in the future for any questions or issues. Being able to reach out the the same person that helped me with setup means Unitel values and stands behind personalized customer service. \[sensitive content hidden\] authenticity and genuine interest in me succeeding with my new business was a bonus that I hadn't expected but warmly welcomed. So, aside from the voice service, mobile app, and dashboard experience, the best thing about Unitel is its people - for sure. Cons There are no cons to the service - especially since they walk you through the process on a setup call. Alternatives considered [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Unitel Voice Best package that had everything for the lowest price with the best customer service - not a hard decision once I was aware of the differences. Review Source MA Meenakshi A. MD Medical Practice Used the software for: 1-2 years ### "Great experience" January 13, 2025 5.0 I wanted to take a moment to commend one of your agents, \[sensitive content hidden\] for the excellent service I received during my recent interaction with her. From the very beginning, \[sensitive content hidden\] was professional, courteous, and attentive to my needs. She took the time to clearly explain the options available to me, answered all my questions with patience, and resolved my issues efficiently. I truly appreciated how \[sensitive content hidden\] went above and beyond to ensure I was satisfied with the outcome. It is rare to come across such dedicated and knowledgeable customer service, and I wanted to make sure her efforts were recognized. This level of service has only strengthened my confidence in Unitel. Thank you for providing such excellent support! Meenakshi Aggarwal Review Source AS Abby S. Owner, RiderCoach Professional Training & Coaching Used the software for: Less than 6 months ### "Affordable and easy to use." July 4, 2025 5.0 Very happy I made the switch. I don't need a lot for my one-person business, and the price is very reasonable compared to other providers. Pros Pricing for a very small business. Ease of porting number, and it started working immediately with no setup. Unitel pushed for an onboarding call, which was incredibly helpful. Cons Haven't found anything in my first month. It's been a painless transition and has saved me a ton of money. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) The pricing was a lot better. I'm a very small business and was paying over $40 a month for the lowest tier of service. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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