# Page 3 | Unitel Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Unitel Voice the right Cloud PBX solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/172777/UniTel-Voice/reviews

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Unitel Voice

4.5 (61)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 24th, 2026

# Page 3 - Reviews of Unitel Voice

## Showing most helpful reviews

Showing 51-61 of 61 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FO

Fongelos O.  
Réalisateur audiovisuel  
Media Production  
Used the software for: 6-12 months

### "UniTel Voice est merveilleux 🤩"

October 4, 2023

4.0

Pros

Facile à utiliser et gère tout ce qui est qualité d'autres lors des web réunions

Cons

Le logiciel bug parfois, faudrait revoir ça

Review Source

CV

Cynthia V.  
Customer Service  
Food & Beverages  
Used the software for: 2+ years

### "Great Job from rep"

November 16, 2018

5.0

Awsome! Fast Service! Customer Since 2011

Pros

My customer can call just one number to connect with any of our 6 locations

Cons

Nothing to complain. easy to work. fast service

Review Source

Response from UniTel Voice

November 21, 2018

Hi Cynthia, thank you so much for your feedback and for taking the time to leave us a review on Capterra. We shared it with our whole team and it made our day! :)

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "GR8 Service & GR8 Price!"

March 2, 2020

5.0

So far my expectations have been exceeded by your service... especially the free professional recorded greeting... which is AWESOME!! Great service, great price, great value!

Pros

Simple to use and free greeting recording.

Cons

There was nothing that I did not like about this service.

Review Source

Response from UniTel Voice

March 4, 2020

Thank you for taking the time to share your experience. You made our day! - Your friends at UniTel Voice

MB

Maurice B.  
Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Fabulous virtual business phone..."

August 28, 2019

5.0

UniTel Voice has taken my business to a whole new level in terms of phone-based support.

Pros

UniTel Voice provides professional-grade virtual PBX tools at an affordable price.

Cons

I wish that I could also text customers using my UniTel Voice account.

Alternatives considered

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

Reason for choosing Unitel Voice

Better pricing overall.

Review Source

Response from UniTel Voice

September 4, 2019

Hi Maurice, Thank you so much for taking the time to post a review here on Capterra -- we'll be sure to share it with our whole team. We really appreciate your feedback and your business! - Your friends at UniTel Voice

RA

Rahman A.  
System Admin  
Computer Software  
Used the software for: Less than 6 months

### "Very bad experiance from support team"

July 8, 2021

4.0

I will never recommend unitel to anyone.

Pros

I'm interested in Unitel because Very good in this price range & a lot of features, so I've purchased this application for our team.

Cons

account activation failed, our team tried several calls for a/c validation process, the support team was not ready for activation & rude behavior/ we've provided all required info still saying silly reasons for rejection. insane !!!!!

Alternatives considered

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)

Reason for choosing Unitel Voice

Budget friendly

Switched from

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)

Excellent Customer support & Easy User Interface

Review Source

MM

Mike M.  
Property sales, commercial, residential, land.  
Real Estate  
Used the software for: Less than 6 months

### "Great Service"

August 2, 2019

5.0

Excellent.

Pros

Service, and quick results. Simplistic. Voice recording by a pro.

Cons

N/A. No negatives. Very satisfied this far.

Reason for choosing Unitel Voice

The quality of conversation and their willingness to explain their product with confidence.

Review Source

Response from UniTel Voice

August 7, 2019

Hi Mike, Thank you so much for taking the time to write us a review here on Capterra. Your feedback and your willingness to share it means the world to our whole team. We really appreciate it and we appreciate your business. - Your friends at UniTel Voice

CM

Cary M.  
office manager  
  
Used the software for: Less than 6 months

### "Transitioning our service to UniTel Voice was fast and easy."

June 28, 2018

5.0

Pros

Software is intuitive and easy to use. After our initial setup, One of the rep took the time to review everything with us to make sure we were good to go.

Cons

May want to consider allowing customized extensions for both departments and employees. This would facilitate an even smoother transition for customers wanting to switch to your service but not wanting to reprint business cards, sales literature, etc.

Review Source

Response from UniTel Voice

June 29, 2018

Hi Cary, just wanted to send you a quick not to say thank you so much for taking the time to give us a review. We just shared it with our whole team and gave Frank a shout-out. Happy customers mean the world to us -- thanks for making our day!

CB

Cherise B.  
Entrepreneur  
Retail  
Used the software for: Less than 6 months

### "Get UniTel Voice to help grow your business to the next level"

January 25, 2020

5.0

I love it. It's simple to set up and easy to use.

Pros

It has a good price for good features. Other sites want to charge way more. I am a new business owner and I can't afford super high rates for a business phone number that is barley getting used right now. This is perfect especially if you're just starting off. It allows you to build trust with your customers and is very easy to use. I liked that I could pick my number too.

Cons

I don't have any complaints. It's a great product.

Review Source

Response from UniTel Voice

January 27, 2020

Hi Cherise, Thank you so much for taking the time to share your experience here on Capterra. It means the world to us that you'd recommend our service. Thanks for making our day! - Your friends at UniTel Voice

LF

Lawrence F.  
Owner  
  
Used the software for: Less than 6 months

### "Customer service is great and responsive."

June 29, 2018

5.0

Pros

Everything, I like how I can run my business and have an professional office like system from my phone.

Cons

However, there isn't a Texting feature as of yet. Also, I can't effortlessly scroll thru my existing numbers and outbound call on the fly,, via my phone.

Review Source

Response from UniTel Voice

July 10, 2018

Hi Lawrence, we've shared your review with our support and product teams. Thank you so much for taking the time to review us and give us your feedback -- it's very helpful and appreciated!

SF

Stephen F.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Good experience with UniTel Voice"

July 1, 2019

5.0

Very easy setup, customer service was efficient each time I spoke with them and they provided solutions. I hope they keep up the good work.

Pros

Simple sign-up and good pricing. Customer service has been able to assist during each call.

Cons

No complaints so far. I use their service as my main business number with calls forwarded to a 24/7 call center.

Review Source

Response from UniTel Voice

July 3, 2019

Hi Stephen, We really appreciate you taking the time to write us a review and share your experience here on Capterra. Your feedback made our week. Thank you for your business! - Your friends at UniTel Voice

AK

Angie K.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "GREAT EXPERIENCE"

November 29, 2018

5.0

Speedy service! Great customer service! My rep is wonderful! Super efficient! Highly recommend.

Pros

Professional and easy to use! Highly recommend!

Cons

No cons to discuss at this current time.

Review Source

Response from UniTel Voice

December 4, 2018

Angie, thanks so much for taking the time to give us a review on Capterra. We shared your feedback with our whole team and gave our support rep Frank a special shout out for you. It means the world to us that you feel we're doing a good job - thanks again from everyone here at UniTel Voice! :)

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