ClearForms

"Chelsea Recreation Division Loves CityGrows"

Overall: We have been able to update our permitting applications to be fully online which has improved the process to our community. The staff at CityGrows are great to work with and always willing to help

Pros: CityGrows has allowed us to streamline our special event and athletic field permits. We were able to consolidate a process that required multiple paper forms into one online application. The most significant feature that made us select CityGrows as our application software has been the review process. We were able to add reviewers from different departments and turnaround applications from weeks to days. This has also eliminated the need for long email chains and miscommunication but consolidating communication into one easy platform where you can see updates in real time and access all the information needed.

Cons: The most challenging aspect in working with CityGrows is that this is a relatively new company that is lacking some features that we would greatly benefit from. However, the team at CityGrows is very responsive and always willing to help come up with solutions but sometimes certain features do not exist or will take months before they can be implemented into the software.

"Unbeatable team behind and revolutionary and always developing platform"

Overall: I had an excellent experience with CityGrows building an online application and workflow for a civic engagement program run by my city. The team was very helpful and supportive as we worked together through something new on both sides. Making our application and workflow fully bilingual was critical to our process and CSR working with me very closely to best accomplish our goals. I love CityGrows and am so excited about using it as it develops. It is so refreshing to see the effort they are putting into updating antiquated government processes and taking them into the digital age. Keep up the great work!

Pros: I loved the support I received from the CityGrows team. If there was ever something I could not figure out or had questions they were always available or quickly responded to help me resolve any issues. They are also great and taking feedback and always working with customers and partners to continually develop the product to meet the needs of whomever is using it.

Cons: I had issues with the fact that updates only applied to new applications and are not retroactive for other participants who had already began applications.