CityGrows

CityGrows


4.5 / 5
6 reviews

Who Uses This Software?

We work with governments of all shapes and sizes. No government is too big or small, and because we don't require up front costs, budget allocations, or RFPs, we're easy to test out and use.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/month
  • Pricing Details
    Pay only payment processing fees or pass them on to constituents!
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CityGrows
  • citygro.ws
  • Founded 2015
  • United States

About CityGrows

Ready to ditch paper forms and legacy systems? Any government or department can easily set up and manage permits, licenses, requests, payments, or processes online with CityGrows. Were self-service and cloud-based. No startup costs or IT setup required. Its a new, risk-free way to get your government operations online. Increase compliance and efficiency while increasing staff and constituent satisfaction. Get your government online, one process at a time.


CityGrows Features

  • Animal Licensing
  • Code Enforcement
  • Fund Accounting
  • Inventory Management
  • License Issuance
  • Parking Management
  • Permit Issuance
  • Planning & Zoning
  • Property Database
  • Taxation & Assessment
  • Utility Billing
  • Work Order Management
  • Automated Routing
  • Building Permits
  • Business License
  • Code Enforcement
  • Customer Portal
  • Expiration Date Tracking
  • Inspection Management
  • Mobile Access
  • Online Applications
  • Online Payments
  • Parking Permits
  • Renewal Management

CityGrows Reviews Recently Reviewed!


CityGrows enabled our team to easily move our paper process to an online platform.

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CityGrows is an extremely user friendly tool that is specially designed for governments to automate workflow and decrease clutter. We've moved several of our regulatory processes to CityGrows, which has increased our internal transparency, decreased staff time required to review submissions, and vastly improved the usability of the data collected. The customer service is excellent and the team is extremely available to customize the platform and make your life easier. This product helped us make a massive shift from the old-school style government to a modern and efficient public service.

Cons: The company is young, so they're still optimizing some areas of the platform. Overall, a small trade off for the gains in efficiency.

Overall: CityGrows as a platform and a business changed the way our team does business. We love how we're provided the tools to bring our regulatory processes online and customize workflows, without the need of IT professionals. We're a team of planners and analysts with mixed technological literacy, but the transition has been easy because the tool fits the job and the customer service fills in any gaps.

Vendor Response

by CityGrows on February 12, 2019

Thank you for being such a strong advocate for our platform - we are so glad you find so much value in it!

Unbeatable team behind and revolutionary and always developing platform

Feb 11, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved the support I received from the CityGrows team. If there was ever something I could not figure out or had questions they were always available or quickly responded to help me resolve any issues. They are also great and taking feedback and always working with customers and partners to continually develop the product to meet the needs of whomever is using it.

Cons: I had issues with the fact that updates only applied to new applications and are not retroactive for other participants who had already began applications.

Overall: I had an excellent experience with CityGrows building an online application and workflow for a civic engagement program run by my city. The team was very helpful and supportive as we worked together through something new on both sides. Making our application and workflow fully bilingual was critical to our process and CSR working with me very closely to best accomplish our goals.

I love CityGrows and am so excited about using it as it develops. It is so refreshing to see the effort they are putting into updating antiquated government processes and taking them into the digital age. Keep up the great work!

Vendor Response

by CityGrows on February 20, 2019

Thanks so much for the positive review and for all your feedback!!!

ins and outs of the program

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was very user friendly. I had to re-file my own FBN and once I figured out which link to go into, it was easy to navigate.

Cons: If you forgot to print your copy of the FBN, it was hard to go back in and figure out how to print it.

Overall: Great program, saves a lot of time!

Review of CityGrows

Feb 08, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Streamlining our application process, ability to download entire applications as PDFs.

Cons: Inability to change templates for users after they've started the process. Dashboard can be overwhelming.

Vendor Response

by CityGrows on February 12, 2019

Thanks for the review and feedback! We are continuing to improve our dashboard. We've recently added more search/ sort options, and more displays and saved searches will be available soon. I'll email you for more specific feedback. Allowing admins to "bump up" in-process applicants to the newest template version is on our feature development roadmap. Because most of our clients' processes are much shorter than your 18-24 month timeline, most haven't run into this problem. We hope you continue to find value and we are constantly improving our software because of feedback like yours!

CityGrows

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer Service

Features

Ease of use

User Experiance

Cons: Sometimes the flow of the process does not make sense and need to review it carefully to make sure everything is in place.

Vendor Response

by CityGrows on February 20, 2019

Thank you so much for the review and for the helpful feedback!

REVIEW 1

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY TO USE. GREAT FOR CUSTOMERS TO BE ABLE TO ACCESS ONLINE

Cons: THERE IS A LOT OF FOLLOW UP. IT CREATES A LOT MORE WORK

Overall: A+

Vendor Response

by CityGrows on February 20, 2019

Thank you so much for the review and for the helpful feedback!