# ClearForms Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ClearForms Software - reviews, pricing plans, popular comparisons to other Government products and more. Source: https://www.capterra.com/p/172790/CityGrows --- # ClearForms Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 5, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ClearForms ## What is ClearForms? Governments and special districts use ClearForms to bring permits, licenses, and internal workflows online. Reduce data entry, issue permits faster, and reduce stress for applicants and staff. Bringing government operations online improves efficiency, staff morale, compliance rates, and revenue. ## What is ClearForms used for? [Government](https://www.capterra.com/government-software/)[Permit](https://www.capterra.com/permit-software/)[Municipal](https://www.capterra.com/municipal-software/) Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClearForms?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://citygro.ws&name=ClearForms) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClearForms 4.6 (7) VS. [3.9 (80)](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/) Starting Price $1000 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 3.8 (73) Value For Money 5.0 (7) Value For Money 3.8 (61) Customer Service 5.0 (7) Customer Service 3.8 (72) ## ClearForms alternatives [4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [5.0 (1)](https://www.capterra.com/p/217144/Cloudpermit/#reviews) Starting price $6000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (9)](https://www.capterra.com/p/129172/CivicPlus/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (76)](https://www.capterra.com/p/143907/GovPilot/reviews/) Starting price $3000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172790/CityGrows/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Building Permits Permit issued by the local government before constructing a new building or remodeling an existing one Business License Approval issued by the government that allows individuals or companies to start a business ClearForms 30 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Permit issued by the local government before constructing a new building or remodeling an existing one Approval issued by the government that allows individuals or companies to start a business Ensure all properties are adhering to government and legal codes Provides a channel for team members to share media files, communicate, and work together Track, store, and access client contracts or licenses A website or login for customers to access information Import and export data to and from software applications Store, manage and track all forms in a centralized location Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Issuance of valid licenses to initiate projects or tasks Access software remotely via mobile devices Ability to fill out and submit application forms on the web Accept and process online payment transactions Permit that allows users to park their vehicles on a campus legally Organize and manage the accomplishments and development of employees or performance of applications or systems Issuance of valid permits to initiate projects or tasks Scheme and regulate the construction, modification, or use of land Active reporting of data and metrics Manage and track the renewal process for various services, subscriptions, contracts, or licenses Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Determining value of properties/purchases to calculate tax Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 5.0 (7) Free Trial Basic $1,000 Other,Per Year Value for money 5.0 (7) 5.0 Based on 7 reviews ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 7 reviews Filter by rating 5(5) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent NP nathalie p. programs manager Recreational Facilities and Services ### "Chelsea Recreation Division Loves CityGrows" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 1, 2020 We have been able to update our permitting applications to be fully online which has improved the process to our community. The staff at CityGrows are great to work with and always willing to help Pros CityGrows has allowed us to streamline our special event and athletic field permits. We were able to consolidate a process that required multiple paper forms into one online application. The most significant feature that made us select CityGrows as our application software has been the review process. We were able to add reviewers from different departments and turnaround applications from weeks to days. This has also eliminated the need for long email chains and miscommunication but consolidating communication into one easy platform where you can see updates in real time and access all the information needed. Cons The most challenging aspect in working with CityGrows is that this is a relatively new company that is lacking some features that we would greatly benefit from. However, the team at CityGrows is very responsive and always willing to help come up with solutions but sometimes certain features do not exist or will take months before they can be implemented into the software. Reasons for choosing ClearForms The review process was one of the major reasons why we chose this software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2020 Thanks for your review! We are always trying to speed up new feature releases, and we're definitely getting faster :-) MH Michele H. Assistant Clerk-Recorder Government Administration ### "ins and outs of the program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2019 Great program, saves a lot of time! Pros It was very user friendly. I had to re-file my own FBN and once I figured out which link to go into, it was easy to navigate. Cons If you forgot to print your copy of the FBN, it was hard to go back in and figure out how to print it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Sevak P. Systems Manager Government Administration ### "CityGrows" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2019 Pros Customer Service Features Ease of use User Experiance Cons Sometimes the flow of the process does not make sense and need to review it carefully to make sure everything is in place. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2019 Thank you so much for the review and for the helpful feedback! BB BRANDON B. ELECTIONS/RECORDER TECH Consumer Services ### "REVIEW 1" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2019 A+ Pros EASY TO USE. GREAT FOR CUSTOMERS TO BE ABLE TO ACCESS ONLINE Cons THERE IS A LOT OF FOLLOW UP. IT CREATES A LOT MORE WORK Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2019 Thank you so much for the review and for the helpful feedback! BF Becky F. Project Lead - Wellbeing Microgrants Government Administration ### "Unbeatable team behind and revolutionary and always developing platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 11, 2019 I had an excellent experience with CityGrows building an online application and workflow for a civic engagement program run by my city. The team was very helpful and supportive as we worked together through something new on both sides. Making our application and workflow fully bilingual was critical to our process and CSR working with me very closely to best accomplish our goals. I love CityGrows and am so excited about using it as it develops. It is so refreshing to see the effort they are putting into updating antiquated government processes and taking them into the digital age. Keep up the great work! Pros I loved the support I received from the CityGrows team. If there was ever something I could not figure out or had questions they were always available or quickly responded to help me resolve any issues. They are also great and taking feedback and always working with customers and partners to continually develop the product to meet the needs of whomever is using it. Cons I had issues with the fact that updates only applied to new applications and are not retroactive for other participants who had already began applications. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2019 Thanks so much for the positive review and for all your feedback!!! MS Malia S. SPW Architecture & Planning ### "Review of CityGrows" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 8, 2019 Pros Streamlining our application process, ability to download entire applications as PDFs. Cons Inability to change templates for users after they've started the process. Dashboard can be overwhelming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2019 Thanks for the review and feedback! We are continuing to improve our dashboard. We've recently added more search/ sort options, and more displays and saved searches will be available soon. I'll email you for more specific feedback. Allowing admins to "bump up" in-process applicants to the newest template version is on our feature development roadmap. Because most of our clients' processes are much shorter than your 18-24 month timeline, most haven't run into this problem. We hope you continue to find value and we are constantly improving our software because of feedback like yours! JM Jack M. Transportation Management Specialist Government Administration ### "CityGrows enabled our team to easily move our paper process to an online platform. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2019 CityGrows as a platform and a business changed the way our team does business. We love how we're provided the tools to bring our regulatory processes online and customize workflows, without the need of IT professionals. We're a team of planners and analysts with mixed technological literacy, but the transition has been easy because the tool fits the job and the customer service fills in any gaps. Pros CityGrows is an extremely user friendly tool that is specially designed for governments to automate workflow and decrease clutter. We've moved several of our regulatory processes to CityGrows, which has increased our internal transparency, decreased staff time required to review submissions, and vastly improved the usability of the data collected. The customer service is excellent and the team is extremely available to customize the platform and make your life easier. This product helped us make a massive shift from the old-school style government to a modern and efficient public service. Cons The company is young, so they're still optimizing some areas of the platform. Overall, a small trade off for the gains in efficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2019 Thank you for being such a strong advocate for our platform - we are so glad you find so much value in it! [View all Reviews](https://www.capterra.com/p/172790/CityGrows/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)