# ClearForms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClearForms the right Government solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172790/CityGrows/reviews --- ClearForms 4.6 (7) [View alternatives](https://www.capterra.com/p/172790/CityGrows/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 5th, 2025 # Reviews of ClearForms Ease of use 4.4 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jack M. Transportation Management Specialist Government Administration Used the software for: 2+ years ### "CityGrows enabled our team to easily move our paper process to an online platform. " February 8, 2019 5.0 CityGrows as a platform and a business changed the way our team does business. We love how we're provided the tools to bring our regulatory processes online and customize workflows, without the need of IT professionals. We're a team of planners and analysts with mixed technological literacy, but the transition has been easy because the tool fits the job and the customer service fills in any gaps. Pros CityGrows is an extremely user friendly tool that is specially designed for governments to automate workflow and decrease clutter. We've moved several of our regulatory processes to CityGrows, which has increased our internal transparency, decreased staff time required to review submissions, and vastly improved the usability of the data collected. The customer service is excellent and the team is extremely available to customize the platform and make your life easier. This product helped us make a massive shift from the old-school style government to a modern and efficient public service. Cons The company is young, so they're still optimizing some areas of the platform. Overall, a small trade off for the gains in efficiency. Review Source Response from ClearForms February 12, 2019 Thank you for being such a strong advocate for our platform - we are so glad you find so much value in it! nP nathalie P. programs manager Recreational Facilities and Services Used the software for: 1-2 years ### "Chelsea Recreation Division Loves CityGrows" May 1, 2020 4.0 We have been able to update our permitting applications to be fully online which has improved the process to our community. The staff at CityGrows are great to work with and always willing to help Pros CityGrows has allowed us to streamline our special event and athletic field permits. We were able to consolidate a process that required multiple paper forms into one online application. The most significant feature that made us select CityGrows as our application software has been the review process. We were able to add reviewers from different departments and turnaround applications from weeks to days. This has also eliminated the need for long email chains and miscommunication but consolidating communication into one easy platform where you can see updates in real time and access all the information needed. Cons The most challenging aspect in working with CityGrows is that this is a relatively new company that is lacking some features that we would greatly benefit from. However, the team at CityGrows is very responsive and always willing to help come up with solutions but sometimes certain features do not exist or will take months before they can be implemented into the software. Reason for choosing ClearForms The review process was one of the major reasons why we chose this software Review Source Response from ClearForms May 15, 2020 Thanks for your review! We are always trying to speed up new feature releases, and we're definitely getting faster :-) MS Malia S. SPW Architecture & Planning Used the software for: 6-12 months ### "Review of CityGrows" February 8, 2019 3.0 Pros Streamlining our application process, ability to download entire applications as PDFs. Cons Inability to change templates for users after they've started the process. Dashboard can be overwhelming. Review Source Response from ClearForms February 12, 2019 Thanks for the review and feedback! We are continuing to improve our dashboard. We've recently added more search/ sort options, and more displays and saved searches will be available soon. I'll email you for more specific feedback. Allowing admins to "bump up" in-process applicants to the newest template version is on our feature development roadmap. Because most of our clients' processes are much shorter than your 18-24 month timeline, most haven't run into this problem. We hope you continue to find value and we are constantly improving our software because of feedback like yours! BF Becky F. Project Lead - Wellbeing Microgrants Government Administration Used the software for: 1-2 years ### "Unbeatable team behind and revolutionary and always developing platform" February 11, 2019 5.0 I had an excellent experience with CityGrows building an online application and workflow for a civic engagement program run by my city. The team was very helpful and supportive as we worked together through something new on both sides. Making our application and workflow fully bilingual was critical to our process and CSR working with me very closely to best accomplish our goals. I love CityGrows and am so excited about using it as it develops. It is so refreshing to see the effort they are putting into updating antiquated government processes and taking them into the digital age. Keep up the great work! Pros I loved the support I received from the CityGrows team. If there was ever something I could not figure out or had questions they were always available or quickly responded to help me resolve any issues. They are also great and taking feedback and always working with customers and partners to continually develop the product to meet the needs of whomever is using it. Cons I had issues with the fact that updates only applied to new applications and are not retroactive for other participants who had already began applications. Review Source Response from ClearForms February 20, 2019 Thanks so much for the positive review and for all your feedback!!! MH Michele H. Assistant Clerk-Recorder Government Administration Used the software for: 1-2 years ### "ins and outs of the program" February 23, 2019 5.0 Great program, saves a lot of time! Pros It was very user friendly. I had to re-file my own FBN and once I figured out which link to go into, it was easy to navigate. Cons If you forgot to print your copy of the FBN, it was hard to go back in and figure out how to print it. Review Source SP Sevak P. Systems Manager Government Administration Used the software for: 2+ years ### "CityGrows" February 15, 2019 5.0 Pros Customer Service Features Ease of use User Experiance Cons Sometimes the flow of the process does not make sense and need to review it carefully to make sure everything is in place. Review Source Response from ClearForms February 20, 2019 Thank you so much for the review and for the helpful feedback! BB BRANDON B. ELECTIONS/RECORDER TECH Consumer Services Used the software for: Less than 6 months ### "REVIEW 1" February 15, 2019 5.0 A+ Pros EASY TO USE. GREAT FOR CUSTOMERS TO BE ABLE TO ACCESS ONLINE Cons THERE IS A LOT OF FOLLOW UP. IT CREATES A LOT MORE WORK Review Source Response from ClearForms February 20, 2019 Thank you so much for the review and for the helpful feedback! Similar Products Featured