Who Uses This Software?

Customer service and support teams using a cloud based CRM or support software looking to improve their most important support metrics with quality assurance or coaching

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • MaestroQA
  • www.maestroqa.com
  • Founded 2013
  • United States

About MaestroQA

Software for customer service quality assurance for CSAT, CES, and more.

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MaestroQA Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

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