Swell CX

Swell CX


5 / 5
40 reviews

Who Uses This Software?

Swell focuses on helping businesses with physical locations. Many customers using Swell are in Healthcare, Retail, Service and Hospitality Industries.


Average Ratings

40 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    No Start Up Fees.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Swell CX
  • www.swellcx.com
  • Founded 2016
  • United States

About Swell CX

Swell CX is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with.


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Swell CX Features

  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Swell CX Reviews Recently Reviewed!


Capterra loader

Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way.

This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard.

This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer.

Here are some cool things Swell CX offers:

- easy to use, intuitive software

- useful review & reviewer metrics

- access to all public reviews and all private Swell reviews

- integration w/ powerful review sites like Google & Facebook

- a dashboard that displays all of your business' reviews

- customizable email & sms campaigns

- campaign metrics

- ability to manage multiple locations

Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy!

Cons: There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.

Overall: Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business.

Capterra loader

Absolutely love Swell! I have looked into and used other options, and Swell is the best.

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites.

Cons: Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business.

Overall: We immediately saw a big uptick in the number and quality of reviews left by our clients.

Capterra loader

Swell produces great results!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like that the dashboard is easy to access and send out reviews. I work in a dental marketing agency and we use Swell as one of our trusted products we sell to clients. They are able to easily link the reviews to their practice management software and automatically send them out, they also have a manual product where you can send the reviews yourself through inputting the information about the person you're requesting a review from. It's super easy and simple!

Cons: I have noticed some bugs with being able to access all of my clients reviews platforms, but all have been easily sorted out with Swell's great team.

Overall: I've been pleased to see that no matter where the practice is that I'm working with, we see great results from the product- and are able to improve their online reputation through directly and easily asking for reviews. The text that the patients receive is really easy to walk through and review through simple steps, and then take the review public. I've been pleased with the customer service and the product itself.

Swell CX Happy Subscriber

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is mindless! What do we have in our day that we can say is mindless? We no longer had to figure how to have that sometimes challenging conversation to ask for a compliment.

Cons: The software is great! Even when we had a sync failure their tech team called us as soon as they realized a problem...One less call for me to make.

Overall: Right from the beginning it was easy and no pressure. I first met with some people with Swell CX at an AADOM conference and they were no pressure!...I loved that! Even though I didn't go back to the office Monday morning and call them right away I knew exactly who I would contact when we were ready to implement a service like this. We sat pretty stagnate for many months with the same 12 reviews, we immediately had a response when we no longer had to ask patients for their feedback, it was automated and done for us! In the first month we doubled our reviews and our team didn't feel stress to have to ask for it. The implementation process was so easy it took about 15 minutes and they were so mindful and respectful of my time. Great company, great service, great people.

Swell seriously helped out reviews and reputation

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is incredibly easy to use. You log into the dashboard and can easily navigate the program without having any sort of training or experience with this type of software. Sending out emails and texts is very quick to do and only takes a few minutes to do each day.

Cons: Nothing immediately. They are coming up with enough great features that we are extremely excited about.

Overall: We received more real and authentic reviews that we could have ever gotten on our own. This made asking for reviews and actually getting feedback from customers extremely easy.

Very easy to use. Fast integration. Great value.

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Really effective. Our customers can easily use it and the results have been great. It only takes a few clicks for our patients to leave us great reviews.

Cons: We haven't run into any problems yet. It integrated easily with our practice management software. Not sure what con we have experienced yet.

Social Swell is great for our company!

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is easy to use. The dashboard is clear and simple

Cons: The last big update we had a few minor issues after

Overall: We have had a great experience overall. Our rep is awesome! He responds and acts quickly! It has been really beneficial for our company!

Love the simplicity and seemliness of the program. It is easy for our patients to use.

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Love the simplicity and seemliness of the program. It is easy for our patients to use. With it being linked with our practice management software. It takes the task off our hands of asking each and every patient for reviews. Being automated is amazing

Cons: There is nothing that i do not like about this software. It has been great and easy to use for myself and my staff

Swell Review

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Swell is very easy to use for both our office administration as well as our customers.. The integration was seamless and allowed us to continue working with no issues. Swell makes it extremely simple for our customers to hop on their phones and leave us a quick review.

Cons: The online portal isn't a completely finished product yet so you can't get the maximum out of your analytics but, I'm sure once that's up and running it will be worth the wait.

Overall: We previously used another review service and we were getting great reviews but the general public had to really search to find them. With Swell, it's as simple as googling our company name and potential customers can see the great reviews our current patients are leaving.

Capterra loader

Swell it's a great software to manage any company reputation it's easy to use and very powerful

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - Amazing Reports

- Integration with Facebook, Google, and others.

- Allow for a lot of customization on the messaging and landing pages.

Cons: - The mobile app does not have as many of the features as the web app. I hope a new mobile app makes to their backlog soon.

Worth every Penny!

Oct 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The customer service and product knowledge of the staff was amazing. they were able to create a plan that suited my business.

Cons: I have nothing bad to say. We had to change around our review plan at one point but since then we have been optimized to get the most reviews.

Overall: Swell Cx is able to bring in TONS of new reviews for our business (a dental office). There are months where we almost average a new review for every day! They are constantly updating and optimizing their software which is great for us - the consumer. and their, our Swell Cx point person is infinitely helpful and always trying to get the best results for us.

Absolutely Recommended

Nov 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is easy to use and provides enough automation and autonomy to remain in control of the information being posted online.

Cons: There has only been 1 case where the software didn't integrate with a client's software. There was also some confusion with how to log in, which could be more of my company's internal issue vs. Swell's.

Overall: The owners are helpful, intelligent and passionate about their company. They are easy to work with and have a smart, well-built product, which has proven to be a results driver for my clients. I am incredibly pleased with their service, support and systems.

We LOVE Swell!

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Swell i easy to use and has greatly helped us improve our review performance.

Cons: I wish we had used it sooner. We waited too long to implement and lost out on many reviews.

Easy to use for us and the customer!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use. It give you the opportunity to address negative reviews. It provides a platform and system to consistently ask our customers for their feedback. It directs them to specific websites or social media pages where you'd like their review posted.

Cons: When I log into the dashboard it continues to place old reviews at the top of the list as if they were new.

Overall: We have an opportunity to address problems we hear from our customers. The reviews improve our internet search rankings making it easier for customers to find us.

Excellent

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how easy it is to be used. Everything is great

Cons: Nothing, everything is really easy and smooth.

Swell is the best and I high recommend them!

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The platform is intuitive and easy to use. The Swell team were so helpful in implementing the solution and helping us learn the platform. They were patient and extremely responsive to every request. I highly recommend them!

Cons: At the moment, I cannot say anything negative about Swell as a company or the Swell as a product. I have been pleased with the entire experience.

Overall: My company's reviews have increased dramatically and I have seen an uptick in new business.

Great Product

Nov 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely easy to use and works seamlessly with our patient management software

Cons: There is no webchat (like Podium) but I still find Swell easier to use than Podium.

Overall: Great support team. They are very transparent and don't try to upsell! Great product.

How to defeat Yelp

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Swell CX helped our business overcome a negative Yelp review and propel our business into a great rating! We had initially planned to keep it for just a month or 2, but we'll keep it to use it to solidify our reputation! Thanks Swell!

Cons: Nothing really. They have a glitch that doesn't show all our internal reviews but they said they would fix it in the near future.

Swell is easy, fast and convenient.

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Swell integrated super fast and easy with our current software. It's user friendly and easy to understand.

Cons: Worth every penny!!They are quick to respond to my questions and work quickly to resolve any concerns or questions that I have. Honestly, I think of anything I don't like!

Overall: It's helping me get honest feedback that helps me understand my patients better and therefore offer a better patient experience.

Capterra loader

Amazing results four a very competitive price

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I cannot believe how effective this program has been for obtaining reviews for our practice. This is our fourth program we have used over the past five years and we've gotten more reviews in a month than all the others combined for those five years.

Cons: Nothing, it has been great and easy to use.

Overall: The set up was easy and the result started rolling and the very first night.

Great resource for getting reviews

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a great way to generate the reviews if you are an office that pays attention to metrics. We read the good and bad reviews in our morning huddle to help us learn and grow.

Cons: I don't have any complaints, it has been a good system for us.

Overall: We are able to see how things are going at both of our locations, and now we are looking to add a third office.

Seaside

Nov 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and edit what you need to. Also, seems very easy to use for patients/parents as well!!

Cons: Having a little trouble with pulling in emails to be sent. We are a pediatric practice which has everything in our software under the parent (responsible party). Swell is working on it now, so hopefully that will be working soon!! :)

Excellent Results

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the ease of usability with this program. We have seen a 10x increase in response to our review requests from patients.

Cons: We do not have negative comments at the moment.

Overall: We are enjoying the responses we are getting using Swell. We have had an increase in patient reviews and patients are expressing appreciation for a easy to use review system.

Swell is GREAT!

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Swell has been a great interface to increase our reviews for our new business. The site is easy to use, the campaigns are clear and the invitations are very user friendly for our patients. Highly recommend!

Cons: I have not found anything in this software that is a con to date.

SWELL is WONDERFUL

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: How convenient it is. It is automated so I do not have to do a thing except respond to all

Cons: That we cannot customize the time the surveys are sent out.

Overall: We were with another company who gave us empty promises and was impossible to get a hold of. They have been easy to work with and answer all my questions.

Great System

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Swell is so easy to use, everyone in our office is trained to send reviews

Cons: I wish we could link Swell to Facebook so we could get Facebook reviews through their system

Overall: Swell has gotten us so many more Google reviews than we have ever gotten before.

Much better website

Nov 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like all of the new features that are available. I also like being able to sort by a date range.

Cons: I would like to see actual dates on the reviews.

Overall: I have been very pleased with the customer service provided.

Great Software

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: In the past month we have gotten 10 new 5 star reviews.

We are very pleased with the results from this software

Cons: So far there is nothing that we do not like. We've had an overall great experience.

review

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: that the reviews are sent automatically at the end of the day to all patients in that day.

Cons: haven't ran across anything at this time that we are unhappy with, have been using for about 3 months

Excellent review service!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The fact that it works and gets our business reviews.

Platform is easy to use and I like how you can have multiple campaigns.

Cons: Nothing. It's a great service. Works well.

Happy customer!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is extremely easy to use and patient's have liked the 7:00 pm text message.

Cons: There is a glitch in my numbers that has overly inflated the amount of reviews.

Easy and Manageable

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is more laid out and easy to find things with minimal training.

Cons: Change is always hard, so just getting used to it took a little bit.

Great reviews

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Awesome at getting pt reviews without stress

Cons: At this point there is nothing to complain about

functional and useful

Oct 26, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is relatively maintenance-free and is quite effective when used as it is designed to be used.

Cons: It does require a system to be put in place whereby reviews are asked for at every interaction.

Overall: It was positive and the only reason that it wasn't more effective rests on the user, not on Swell CX.

Capterra loader

Swell CX -The best review gathering service available!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Swell CX is affordable and easy to use for both me and my customers. I can set up a campaign in under 5 minutes and watch the reviews come in! The email and text messages sent out by Swell CX are branded to my company and are professional, efficient and effective. Best of all, the response rate of my customers exceeds my expectations!

Cons: Nothing! I would like to add more functionality to allow me to send links to my facebook posts through Swell CX to my customers.

Overall: Swell CX immediately solved my problem of collecting feedback and reviews. No longer a worry or lost opportunity.

Swell is great!

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Easy to understand.Helpful in keeping an eye on how our business is doing.

Cons: Sometimes pt are not receiving link to review.

Overall: Overall it is a great site to keep track of how your business is doing!

Easy to use.

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Swell is an easy program to use and easy to navigate.

Cons: I do not like that you can not delete reviews.

Overall: It has helped to be able to keep track of the reviews in one area instead of having to go to multiple sites.

Great service

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. I wish I started it earlier. Pts are happy and they spread the word to others.

Cons: Wish you had more services. Like online scheduling or appointment reminders.

Great Service!!

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Results are easy to track & the dashboard is easy to navigate.

Cons: We've had more integration issues than I would have expected.

Used them if you want more reviews!

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Very effective way to receive reviews

Cons: Scary bc you don't know if every customer will be satisfied or not.