--- title: "Swell Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Swell Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/172802/Swell/" page_type: "product" language: "en" --- # Swell Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Swell ## What is Swell? Swell boosts your practice visibility online by sending customized review invitation texts to your patients to earn reviews on platforms like Google, Healthgrades, Facebook, and more. You can manage and respond to reviews directly from your dashboard, monitor performance, see trends, and gather actionable insights from patient feedback. Ultimately Swell helps you rank higher in search results so prospective patients can find and connect with you through a suite of seamless communication tools. ## What is Swell used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 358 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 4% Pros & cons Intuitive and simple interface Automated patient review collection Frequent software glitches ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Experience / 2025 - Customer Satisfaction / 2025 - Patient Engagement / 2025 - SMS Marketing / 2025 Do you work for Swell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.swellcx.com&name=Swell) Rating Breakdown 4.6 +− Features4.5 Value for Money4.5 Ease of Use4.6 Customer Service4.6 Rating Breakdown 4.6 Features4.5 Value for Money4.5 Ease of Use4.6 Customer Service4.6 ## Swell Reviewers Verdict Updated August 2026 AI summary - Swell is well-suited for small healthcare practices and multi-location providers seeking to improve patient engagement and reputation. - Users most consistently value its effective review management, automated feedback collection, and straightforward patient communication tools. - It helps teams gather more patient reviews with less manual effort and makes monitoring feedback and communication easier for staff. - Reviewers note pain points like software bugs, inconsistent customer support experiences, and mixed opinions on pricing and onboarding. - It fits practices focused on increasing patient feedback and visibility, but those needing advanced support or flawless reliability may want to weigh alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Swell 4.6 (358) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (358) Ease Of Use 4.7 (1,205) Value For Money 4.5 (307) Value For Money 4.5 (835) Customer Service 4.6 (326) Customer Service 4.6 (840) ## Swell alternatives [4.9 (58)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.9 (235)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172802/Swell/alternatives/) ## FAQs about Swell Overview ### What problems does Swell solve? Swell solves low patient review volume, inconsistent follow-up, and fragmented patient communication by automating review requests, centralizing texts, web chat, and feedback, and making responses easy to manage. Dental offices, medical practices, front-desk teams, marketers, and multi-location businesses benefit most from improving online reputation, patient engagement, and service visibility. Answer based on 218 reviews Overview ### Which roles and teams benefit most from Swell? Swell is most used by dental practice owners, dentists, office managers, and practice administrators who need to manage patient communication, reviews, and appointment-related outreach. Marketing teams use it to strengthen online reputation and attract new patients, while executives and operations leaders monitor patient experience trends and practice growth. Answer based on 358 reviews Overview ### What company size and industries is Swell built for? Swell is built for small healthcare organizations, with 92% of reviewers from small businesses and Medical Practice at 21%. It serves DSOs, MSOs, and private-equity-backed specialty practice groups with multiple locations, and reviewer mix also includes Health, Wellness and Fitness at 21% and Hospital & Health Care at 18%. Answer based on 358 reviews Features and Usability ### What are the key features of Swell? Swell includes core review management features like automated review requests, review monitoring, and response management, plus 2-way messaging through text, email, web chat, and live chat. Reviewers also highlight multi-location dashboards, Google and Facebook integrations, campaign scheduling, and customer feedback tracking as key differentiators. Answer based on 172 reviews Integrations ### Which third-party tools and platforms does Swell integrate with? Swell integrates with over 80 third-party tools, including reviewer-cited connections to FareHarbor, Google My Business Review Manager, Meta for Business, HubSpot CRM, Zoho CRM, Open Dental, JobNimbus, and The Flybook. Its catalog also extends into dental and healthcare systems such as Dentrix, Curve Dental, and AdvancedMD EHR. Answer based on 41 reviews Getting Started and Support ### Is Swell easy to set up and integrate? Swell gets many teams up and running quickly with guided onboarding, remote installation, and straightforward software integrations. Dental offices, marketing agencies, and front-desk teams often find setup simple, but some businesses report compatibility issues, early automation problems, or minor onboarding hiccups that require follow-up with support. Answer based on 40 reviews Getting Started and Support ### What training and onboarding options does Swell offer? Swell provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled group learning, documentation offers written reference, and videos provide self-paced instructional material. Answer based on 3 reviews Getting Started and Support ### What customer support options does Swell offer, and how do users rate the experience? Swell offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as quick, helpful, and strong during onboarding, setup, and troubleshooting. Some reviewers, however, report inconsistent follow-up, slow responses, and difficulty reaching a person for urgent issues. Answer based on 89 reviews Features and Usability ### How well does Swell handle review management? Swell makes review management easy with automated requests, a simple dashboard, and quick replies across major platforms. Small businesses, agencies, and multi-location teams often like the time savings and visibility, though some want better control over website widgets, private review routing, and limited help with disputed Google reviews. Answer based on 172 reviews ## Who uses Swell? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 95% positive reviews out of 74 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and minimal learning curve. Frequent software glitches 65% negative reviews out of 43 Some reviewers report bugs and issues, including error messages, disconnections, and occasional confusion with updates or features. Automated patient review collection 97% positive reviews out of 30 Most reviewers find patient reviews easy to gather through automated requests, boosting feedback and attracting new patients. Brian S. owner, 11 - 50 employees. "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months that we have been with Swell is amazing!" Efficient patient messaging system 95% positive reviews out of 22 Most reviewers indicate patient communication is streamlined, allowing convenient, direct interaction and improving engagement. Cher P. Practice Director, 2 - 10 employees. "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall." ## Features AI summary Based on 2,178 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) Swell supports all three of the features reviewers value most: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track incoming feedback across channels, and stay on top of brand reputation, giving teams a clearer view of customer sentiment and helping them respond more effectively. Review Request 4.6 (64) 70.31% of 64 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Feedback Management 4.7 (28) 46.43% of 28 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 4.7 (65) 60.00% of 65 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Surveys & Feedback 4.7 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.4 (60) 48.33% of 60 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Response Management 4.5 (57) 49.12% of 57 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Swell 73 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Messaging: Communicate using messages within the system - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (358) 4.5 Based on 358 reviews ## Pricing Value for money 4.5 (307) ### Starting price Free trial available Value for money 4.5 (307) 4.5 Based on 307 reviews ## Integrations [ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ Jobber](https://www.capterra.com/p/127994/Jobber/)[ NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[ ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[ FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (326) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (326) 4.6 Based on 326 reviews ## User reviews Overall rating 4.6 Based on 358 reviews Filter by rating 5(266) 4(61) 3(18) 2(2) 1(11) Mentioned topic Sorted by most recent SN Summer N. Practice Manager Medical Practice ### "Great Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 12, 2026 My experience with swell has been great! Like mentioned above, how simple it is to navigate through the site itself makes me love it more. Pros I love how easily swell is to operate. From getting to the reviews, replying, seeing messages. Navigating through the site makes it so simple. Cons I least like how patients can message back to swell. We have another texting platform & the patients get confused. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 22, 2026 Thanks for the review! We appreciate your feedback and the time you took the tell us how we are doing. Our hope is to use this feedback and continue to build products that add value to our customers. Zeke Kuch - Cofounder / CEO NG Natalie G. Practice Management Hospital & Health Care ### "Swell (Happy Customer)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2026 Love the experience with swell. It really helps us keep up with patient experience and just how they feel about the practice. Pros The transparency for the new patients to check us out before they come in to see us to ease their nerves about the root canal process. Cons Not much to dislike....it is pretty easy to use, and we really watch them to see how patients view our practice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Cher P. Practice Director Hospital & Health Care ### "Practice Director" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence. Pros Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall. Cons Limited customization options in certain areas, which can make it a bit harder to tailor messaging exactly how we’d like, but overall it still works very well for our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tracy C. Owner Health, Wellness and Fitness ### "MOST EFFICIENT COMMUNICATIONS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2025 Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. Pros We love the ease of use for efficiently communicating with our clientele where they are - which is digital! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow! Cons That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium didn't allow us to take payments through the platform and is was a bit more clunky with keeping conversations organized. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rodney R. Administrator Medical Practice ### "Positive Move to Swell" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2025 Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell. Pros The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher. Cons No problems so far. Everything has been easy to incorporate into our daily operations. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Integration of reporting to generating emails for reviews was cumbersome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jonathan F. Owner Health, Wellness and Fitness ### "Best decision ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2025 Beyond excellent. The team behind Swell is incredible. Cam besides being super knowledgeable and efficient, is very personable and follows up closely personally. He’s easy to reach snd to communicate with. In general whole team is great Pros Swell has been the best add on to our online campaign. The setup is minimal and it works like magic from the day you start. Reviews just pour in. Cons I wish I knew about it earlier. Id suggest more exposure. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Not efficient nor user friendly cumbersome Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Amy J. Manager Health, Wellness and Fitness ### "Sorry to say goodbye" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 3, 2025 We would still be using Swell, but the new program that we are using has the chat ability within the program. Pros I loved the easy access to our clients. I loved seeing when we would get a new review. Cons Creating a chat to a new member wasn't the easiest to figure out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kim H. practice manager Medical Practice ### "Practice Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2025 Swell is a great company to work with, they do what they say and in a timely manner. Great results! Pros Positive outcome, friendly and direct customer service, great company! Cons It's all good. There are no issues at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VB vicky B. Office Manager Medical Practice ### "It's the "easy button" for reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2024 great, thank you for helping us with online review status Pros easy to use patients response rate is good Cons not all of our patients are in swell, we need to manual enter several Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brian S. owner Hospital & Health Care ### "Swell is the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months that we have been with Swell is amazing! Pros Very easy to set up and get on board with them. Cons I really don't have any cons... from set up to 4 months into the program we have not had one disappointment! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172802/Swell/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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