# Swell Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Swell Software - reviews, pricing plans, popular comparisons to other Review Management products and more.

Source: https://www.capterra.com/p/172802/Swell/pricing

---

# 

 Swell Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Swell

## What is Swell?

Swell boosts your practice visibility online by sending customized review invitation texts to your patients to earn reviews on platforms like Google, Healthgrades, Facebook, and more. You can manage and respond to reviews directly from your dashboard, monitor performance, see trends, and gather actionable insights from patient feedback. Ultimately Swell helps you rank higher in search results so prospective patients can find and connect with you through a suite of seamless communication tools.

## What is Swell used for?

[Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)

Overall rating

Based on 355 user reviews

Reviews sentiment

Positive

91%

Neutral

5%

Negative

4%

Pros & cons

Intuitive and simple interface

Significant boost in review volume

Recurring technical glitches

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Swell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.swellcx.com&name=Swell)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Swell

4.6 (355)

VS.

[5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Starting Price

Contact vendor

Starting Price

$49

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (355)

Ease Of Use

4.9 (1,201)

Value For Money

4.5 (304)

Value For Money

4.8 (832)

Customer Service

4.6 (323)

Customer Service

5.0 (837)

## Swell alternatives

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

[4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/)

Starting price

$119.00

Per User, Per Month

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

[4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/)

Starting price

$99.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/172802/Swell/alternatives/)

## Who uses Swell?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive and simple interface

95% positive reviews out of 74

Most reviewers describe ease of use as a major benefit, highlighting the platform’s straightforward, user-friendly design.

Recurring technical glitches

65% negative reviews out of 43

Some users report bugs and issues, including error messages, syncing problems, and occasional confusion with updates.

Significant boost in review volume

93% positive reviews out of 29

Most reviewers report review increase as substantial, noting higher Google ratings and improved business reputation.

Automated patient feedback collection

97% positive reviews out of 29

Most reviewers indicate patient reviews are easily gathered through automated requests, improving feedback and visibility.

Brian S

owner, 11 - 50 employees.

"Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months that we have been with Swell is amazing!"

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Review Monitoring

4.7 (63)

58.73% of 63 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Review Request

4.6 (62)

69.35% of 62 reviewers that rated this feature as important or highly important

Allows businesses to request reviews from their customers

Negative Feedback Management

4.4 (59)

47.46% of 59 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Response Management

4.4 (54)

46.30% of 54 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Review Notification

4.5 (51)

47.06% of 51 reviewers that rated this feature as important or highly important

Notifies a business when a review is left

Dashboard

4.3 (47)

46.81% of 47 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Swell 69 features

Send and receive text messages to communicate with clients or prospects in real-time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Automatically create schedules based on business needs or employee availability and qualifications

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Reminders sent via email

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Ability to chat online in real time

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Communicate using messages within the system

Electronic coupons delivered to a mobile device that can be exchanged for a discount

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows for businesses to run a variety of different campaigns across different channels

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Manage and support multiple locations

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Allows medical providers to engage patients in a variety of ways to ensure their health.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor and manage customers' perceptions about a business, product, or service

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Allows businesses to manage badges from review websites.

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Send individual or bulk text messages at predetermined times

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allows businesses to share their videos on social media.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

4.5 (355)

4.5

Based on 355 reviews

## Pricing

Value for money

4.5 (304)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.5 (304)

4.5

Based on 304 reviews

## Integrations

[

FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[

Jobber](https://www.capterra.com/p/127994/Jobber/)[

NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[

FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[

ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (323)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (323)

4.6

Based on 323 reviews

## User reviews

Overall rating

4.6

Based on 355 reviews

Filter by rating

5(263)

4(61)

3(18)

2(2)

1(11)

Mentioned topic

Sorted by most recent

TC

Tracy C.

Owner

Health, Wellness and Fitness

### "MOST EFFICIENT COMMUNICATIONS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 15, 2025

Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders.

Pros

We love the ease of use for efficiently communicating with our clientele where they are - which is digital! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow!

Cons

That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly.

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

Podium didn't allow us to take payments through the platform and is was a bit more clunky with keeping conversations organized.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RR

Rodney R.

Administrator

Medical Practice

### "Positive Move to Swell"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2025

Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell.

Pros

The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher.

Cons

No problems so far. Everything has been easy to incorporate into our daily operations.

Switched from

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Integration of reporting to generating emails for reviews was cumbersome.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JF

Jonathan F.

Owner

Health, Wellness and Fitness

### "Best decision ever"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 6, 2025

Beyond excellent. The team behind Swell is incredible. Cam besides being super knowledgeable and efficient, is very personable and follows up closely personally. He’s easy to reach snd to communicate with. In general whole team is great

Pros

Swell has been the best add on to our online campaign. The setup is minimal and it works like magic from the day you start. Reviews just pour in.

Cons

I wish I knew about it earlier. Id suggest more exposure.

Switched from

[RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)

Not efficient nor user friendly cumbersome

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AJ

Amy J.

Manager

Health, Wellness and Fitness

### "Sorry to say goodbye"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 3, 2025

We would still be using Swell, but the new program that we are using has the chat ability within the program.

Pros

I loved the easy access to our clients. I loved seeing when we would get a new review.

Cons

Creating a chat to a new member wasn't the easiest to figure out.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KH

Kim H.

practice manager

Medical Practice

### "Practice Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 14, 2025

Swell is a great company to work with, they do what they say and in a timely manner. Great results!

Pros

Positive outcome, friendly and direct customer service, great company!

Cons

It's all good. There are no issues at this time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VB

vicky b.

Office Manager

Medical Practice

### "It's the "easy button" for reviews"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 13, 2024

great, thank you for helping us with online review status

Pros

easy to use patients response rate is good

Cons

not all of our patients are in swell, we need to manual enter several

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BS

Brian S.

owner

Hospital & Health Care

### "Swell is the best!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 18, 2024

Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months that we have been with Swell is amazing!

Pros

Very easy to set up and get on board with them.

Cons

I really don't have any cons... from set up to 4 months into the program we have not had one disappointment!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KA

Kyle A.

Practice Manager

Hospital & Health Care

### "Swell Review 2024 "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 21, 2024

Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's consumers.

Pros

The ease of access to view, reply and make adjustments when necessary to reviews, and contacts.

Cons

The length of time for implementation of Swell as a part of our workflow.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AJ

Amanda J.

Front Desk Coordinator

Medical Practice

### "Swell is 5 stars"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 10, 2024

Swell is very easy to use and works well to communicate with patients.

Pros

I love the 2 way texting it is very convenient for chatting with patients for scheduling, rescheduling.

Cons

At times even when a patient is in the system it will not find them so then I try and add them into the system and then it finds the patient.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AT

archita t.

marketing professional

Accounting

### "effectiveness"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 9, 2024

it was very good. doctors are so friendly and helpful.

Pros

it is an affordable, priced at a fraction of the cost of more mature reputation management systems.

Cons

\- does not offer benchmarking tools -does not have all the minor features found in more mature alternatives

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/172802/Swell/reviews/)

Popular comparisons

[Trustpilot vs Swell](https://www.capterra.com/compare/169618-172802/Trustpilot-vs-Swell)[TrueReview vs Swell](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview)[Birdeye vs Swell](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell)[Yotpo vs Swell](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell)[Weave vs Swell](https://www.capterra.com/compare/141842-172802/Weave-vs-Swell)[Okendo vs Swell](https://www.capterra.com/compare/172802-176189/Swell-vs-Okendo)[Podium vs Swell](https://www.capterra.com/compare/164285-172802/Podium-vs-Swell)

[rater8 vs Swell](https://www.capterra.com/compare/172802-177794/Swell-vs-rater8)[ReviewTrackers vs Swell](https://www.capterra.com/compare/140801-172802/ReviewTrackers-vs-Swell)[Shopper Approved vs Swell](https://www.capterra.com/compare/172802-179680/Swell-vs-Shopper-Approved)[NiceJob vs Swell](https://www.capterra.com/compare/142037-172802/NiceJob-vs-Swell)[Solutionreach vs Swell](https://www.capterra.com/compare/160916-172802/Solutionreach-vs-Swell)[Emitrr vs Swell](https://www.capterra.com/compare/172802-215815/Swell-vs-Emitrr) 

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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