--- title: "Swell Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Swell the right Review Management solution for you? Explore 358 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172802/Swell/reviews/" page_type: "reviews" language: "en" --- Swell 4.6 (358) [View alternatives](https://www.capterra.com/p/172802/Swell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Swell Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CP Cher P Practice DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall.“ April 9, 2026 HM Holly M Operations ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the sweep link it doesnt show up on swell, so we still have to monitor the google business pages for reviews.“ October 31, 2023 TC Tracy C OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Our texting campaigns for broader messaging to our clientele was effortless and fruitful.“ October 15, 2025 AJ Amy J ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Creating a chat to a new member wasn't the easiest to figure out.“ February 3, 2025 TC Tracy C OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders.“ October 15, 2025 SS Shannon S CEOEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits.“ August 9, 2024 CP Cher P Practice DirectorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence.“ April 9, 2026 SB Scott B Marketing DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “After four months of hearing that the Swell development team is working on it, I finally resorted to posting a negative Facebook recommendation.“ October 24, 2023 ## Showing most helpful reviews Showing 1-25 of 358 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mallory M. Director of Editorial & Content Marketing | Product Manager Computer Software Used the software for: 6-12 months ### "Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way." April 12, 2018 5.0 Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business. Pros Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review & reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google & Facebook - a dashboard that displays all of your business' reviews - customizable email & sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy! Cons There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential. Review Source SS Shannon S. CEO Entertainment Used the software for: 2+ years ### "Swell with pride using Swell! They're as good as their name!" August 9, 2024 5.0 Well, after 10 years, I had the highest-rated and best-known company in my industry. But we were only sitting around with a few hundred reviews. I think in the first year with Swell, we accumulated 500 or 600 more. Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them. They stalled me for nearly a year with nothing to show for it and knew they were in the wrong. Not only did their CEO never return a call, that company hasn't been much heard of since. I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits. Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot! Pros Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value. Cons I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there. Alternatives considered [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) Reason for choosing Swell I opted for Swell first for a year but they were still developing, no app yet, and it was clunkier for the money. Chekkit came in with big promises, very little result and so coming back to Swell was an easier choice, for a reduced rate and by the time I got set back up, Swell had made a ton of improvements I've been offered by other like companies to switch or to look at their programs but Swell has my loyalty especially having gone through a total dryspell for a year with Chekkit which was a complete waste of time and energy and probably cannot truly calculate the revenue I didn't receive with them. Review Source NJ Nikki J. Customer Service and Scheduling Supervisor Consumer Services Used the software for: 6-12 months ### "Please fix your app" October 19, 2023 1.0 We call your program "Not so Swell". Pros Replying to a customer is easy. As long as no one sends you a message while you are typing. Cons Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Because Podium was raising the price. You get what you pay for (enter "shrugs" emoji.) Review Source Response from Swell CX October 25, 2023 Hey Nikki, we're sorry you're having a bad experience with our messaging features. We're making big improvements to how that works over the next few months that should address some of the issues you've been seeing. If there's anything we can do to help or if you'd like to share more about your experience, your feedback will only help us improve. Just reach out to support@swellcx.com. Thank you! SG Savannah G. Marketing Manager Construction Used the software for: Less than 6 months ### "Game Changer" April 29, 2022 5.0 Overall our number of reviews has increased and a step was taken off of our team's plate since the links are sent automatically. Swell has also relieved the stress that our team used to have about having to answer chats immediately or risk losing the lead. Pros We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient. As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links make it to leave us a review. On our end, we also like that once we convert a lead in our CRM to a customer they are automatically entered into Swell's system. They are then automatically scheduled to be sent a review request at 6:00 p.m. that evening. Overall this has automated our system for reviews and made the experience easier for our customers. Cons It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means. The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Swell Swell made the most sense for us because of its price and it had a seemingly easier platform, which has been proven true since using Swell. The initial meeting showing me the platform was very informative and I was never pressured into making a purchase, follow-ups were only done at agreed-upon times. Review Source NT Nicole T. Marketing Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "BirdEye was good; Swell is GREAT!" February 1, 2021 5.0 I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic! Pros Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(!!) with Swell! Cons The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/)[Podium](https://www.capterra.com/p/164285/Podium/) Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) As previously stated, a software compatibility issue between BirdEye and our practice management system required us to part ways. I was very sorry to leave BirdEye, but what a blessing in disguise! We have captured FAR more reviews with Swell than we ever did with BirdEye. Review Source JJ Joshua J. President Hospital & Health Care Used the software for: 6-12 months ### "Swell was the perfect choice!" October 15, 2021 5.0 The entire process has been excellent and its made such a huge improvement on how we communicate with potential and current customers. Pros Review management has been an incredible success. But adding Swell to our website was a game changer. Our team fields so many questions from potential clients that would have gone unanswered before! The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation. Our prospective client engagement is through the roof! Cons There were a few bugs in the beginning, but its been pretty smooth sailing so far! Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Initially it was price... but the customer and technical service one us over very quickly! Review Source FO Frazier O. Head of Marketing Entertainment Used the software for: Less than 6 months ### "The SMS Marketing Platform that fits in your budget." February 8, 2022 5.0 I see a lot of companies advertising themselves as the solution for small businesses. Yet, their pricing is high and honestly pretty restrictive in what you can actually do with it. Especially for small businesses. Swell is the exception. Their price point for the web chat, reviews, and SMS campaigns are totally fair. Not to mention their customer service team has gone above and beyond for us getting our integrations worked out. I would encourage any company looking to implement a new SMS software to go with Swell. Pros We weren't restricted to a maximum number of contacts. No matter how many contacts we have, the price is the same. Cons Nothing notable. They're a smaller company which caused some issues between one of our APIs. (Likely because we are the first ones to need this certain API). That being said, the Swell team has been great with working with the other company to get things fixed. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Swell The cost and tools provided by Swell fit exactly what we needed. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) We didn't mind Podium. They worked great with some of our other software. The cost was just too much. We were looking at an additional $200 a month just to send a monthly SMS message to SOME of our customers. (We weren't restricted to the monthly messages. That's just the frequency of our campaigns). The cost increases the more contacts you have. Review Source AF Alan F. Owner Consumer Services Used the software for: 1-2 years ### "Good at first, then..." December 13, 2022 3.0 Beware! The biggest problem we have with Swell is their customer service and support. It is a joke. We lost the ability to text our customers, through no fault of Swell, but when we called support we got their voicemail. We left a message during their posted business hours on a Thursday. They never called us back. We finally called sales and they picked up the phone on the first ring (a little trick I learned when companies don't answer their support calls). The salesperson said they would transfer us to support but warned us they like to get off early so they may not answer. They didn't... This company will do a great job during the sales process but their support is non-existent. Pros Texting was simple. We didn't use the review feature. Cons The latest app update changed the way a text message looks when you type. The sentence is a run on, meaning there's no breaks after so many characters making it very difficult to proof before you send to a customer. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Price and I was thinking great customer service. Boy was I wrong. Review Source AG Alisha G. Office Manager Medical Practice Used the software for: Less than 6 months ### "Great product!" October 7, 2021 5.0 Love swell, we have gained so many new reviews in the short time we've had it. Pros I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send review requests. I just have to maintain it by responding to reviews and texts, which is easy and still gives my patient's the personable feel. Cons It was difficult to integrate the software by myself, but as soon as I got a rep to help me it was very easy. Reason for choosing Swell It came with my Gargle website package as an add on option and I'm very glad it did. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium was very expensive and kept building on all these features that I didn't need because my PMS already did them at no extra cost. Review Source EH Elle H. Marketing Director Sports Used the software for: 6-12 months ### "Great Tool for Our Team" May 4, 2022 5.0 We mostly use Swell to improve the customer experience and customer satisfaction and it really has been a great tool for us in that sense. We haven't used it for much more than that, but the experience has been positive. Pros This has been a great tool to better manage our customer service and customer experience. We do also encourage reviews on occasion and that has helped us build our online reviews. Cons I wish there was a way for the person who addresses the customer to be the only one who receives notifications for that message chain. Sometimes, it can be a little overwhelming, but I guess, at least everyone is in the know. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Swell provided a very similar experience but was less expensive. We were also navigating some random challenges with Podium. Review Source KH Kim H. practice manager Medical Practice Used the software for: Less than 6 months ### "Practice Manager" January 14, 2025 5.0 Swell is a great company to work with, they do what they say and in a timely manner. Great results! Pros Positive outcome, friendly and direct customer service, great company! Cons It's all good. There are no issues at this time. Review Source SB Scott B. Marketing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product/Sub-par Customer Support" October 24, 2023 4.0 Pros The product works great at solicitating reviews and responding to the results. Cons The product is great, but the customer service sucks. We had an issue with posting reviews to our website using a widget they provided – it worked on the desktop but not on the mobile – and it was impossible to get help. Each time I reached out I got an email reply that said they’re working on it. When I called the phone number that they provided I got a message that basically said, “we don’t take phone calls so send us an email or text message.” After four months of hearing that the Swell development team is working on it, I finally resorted to posting a negative Facebook recommendation. That got some action. Within 45 minutes I got a phone call from someone at Swell. He patiently listened to my issues and said he’d check into it. Within an hour I got an email explaining how to configure things so it would work with our mobile website. Products like this are all basically the same – different price points and different features, but they’re basically the same – so support is the game changer. For us Swell flunked the test and we’re moving to a different vendor when our agreement expires. Review Source VW Veronica W. Marketing Manager Retail Used the software for: 6-12 months ### "Great as a texting platform" October 7, 2021 4.0 Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in touch with clients without sharing our personal numbers. Pros Swell is easy to use and works well as a basic web chat/ customer text service. It's easy to keep track of each employees customer interactions. Uploading our client information was pretty seamless and our onboarding included a lot of support with even tutorial videos sent to share with the team at my request. Cons There is room for improvement. Sending photos to clients is hit or miss...when they do send it sends when you click...it would be nice if there was a preview so that you are sure you send the correct photo. We have had a lot of issues with the app for our team members that don't have IPhones. The notifications can feel a little clumsy at times. There is no real way to see who has sent reviews when...you can see the reviews and what stage they are in but further expansion would be helpful Reason for choosing Swell pricing, onboarding support Review Source RL Rhonda L. Office Manager Medical Practice Used the software for: 1-2 years ### "Great Service!" September 14, 2022 5.0 My Dr and myself like this system very much. They post things to our Google so we do not have to do that ourselves or hire another company to do so. Pros It gives us reviews quickly and sends out a link to the patients right after their appointment while it is fresh in their mind. Cons I really do not have any Cons, we like this service and plan to stay with them for a long time to come. Reason for choosing Swell They are the whole deal and make sure your reviews get out there in a timely manner. Review Source Response from Swell CX September 19, 2022 Thanks so much for taking the time to leave this great review, Rhonda! We're so glad your Swell texts have been helping you earn Google reviews. CH Corey H. Mortgage loan officer Real Estate Used the software for: 1-2 years ### "Swell is very helpful for client reviews" September 13, 2022 4.0 Swell has been positive for my business and I will continue to use it. Pros It automatically links closed clients to review platforms and takes that task off of my plate Cons When my reviews slowed down, I don’t know why it was happening or what changed. When the review platforms change their permissions or algorithms swell really has no control over that. Review Source Response from Swell CX September 19, 2022 Thanks for leaving this review Corey, we really appreciate it. I'm glad to hear Swell has helped you earn reviews! I know a slow down can be frustrating - it's true that we're always working to get ahead of changes to search algorithms. If you're still seeing a slump, please reach out so we can look into it and make sure everything is good to go on the Swell side. support@swellcx.com MG Michelle G. Dir of Info Services Health, Wellness and Fitness Used the software for: 2+ years ### "Great overall product for what it is designed for. Simple to use. Good results." April 29, 2022 4.0 We collect and monitor reviews Pros Simplifies the process of collecting and monitoring reviews and gives us the flexibility to have multiple campaigns for each organization. Cons The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as if the team is helping multiple customers at a time. There is a long lag time between communication. Pretty consistent on every interraction. The chat window should remain on top of other windows to avoid forgetting there's an actual chat in progress because of the delay. Reason for choosing Swell Same as above Review Source RS Rebecca S. Owner/Operator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Would not Recommend. Waste of Money. " October 14, 2021 1.0 My overall experience with Swell was horrible. Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business. So being trapped in to a contract where the claims of service are not being met. My number of reviews went down after starting Swell. This is a true salesman style company, great word tracks and presentation, but nothing to back up the claims. Pros The only good thing I can say is that the software was easy to use and learn. However, useless it may have been. Cons I experienced constant issues with the integration. Took over 45 days to get the Swell integration complete and working after being told it would seamlessly integrate to Fareharbor. Of course this used up my trial time as well. So you can guess what happened next. Reviews were not sent to every customer as was claimed to happen once the integration was complete. Response at getting reviews went down once Swell took over the review requesting. Review Source HM Holly M. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Significant increase in google reviews" October 31, 2023 3.0 Pros I love that I can acess all our offices reviews in one place without going into all three google business accounts. Swell also makes it easier for our patients to leave reviews that arent so technologically inclined by sending them a text with a link, they click it and it brings them right where they need to go to leave the review. Cons The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the sweep link it doesnt show up on swell, so we still have to monitor the google business pages for reviews. Review Source Response from Swell CX December 12, 2023 Hey Holly, thank you for the review! We'd love to hear more about your experience and see if there are ways we can improve performance or better support you. Please reach out at support@swellcx.com or give us a call at a (844) 560-2626. AS Amy S. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Awesome Product!" February 3, 2022 5.0 Swell has made it easy for patients to leave us a simple 5 star review! It is a seamless process so patients don't ignore the invitation to leave a review! The reviews we are getting have put us front and center and we are gaining new patients just from prospective patients reading our reviews! We are a great practice and want everyone to see that! Can't say thank you enough! Pros This is the best thing our practice has done! From the first phone call, it has been seamless! The software is so easy and user friendly! So simple for patients to leave a review! Cons We haven't had one single issue so I can't say we have anything we like the least! Reason for choosing Swell Because we partnered with Modento and it integrated with it. Review Source WS Will S. owner/manager Retail Used the software for: Less than 6 months ### "Great way to interact with customers" May 9, 2022 5.0 Love it! It's much more beneficial than we could have hoped for communicating with customers. Pros When we started with Swell it was originally to piggyback on our kayaking program registration software. We got it for folks to ask questions and get a quick response, in regards to classes and trips. What we found is customers are using it to find products and inquire about other services our business offers, much more so than just the programs we offer. Cons It is not super intuitive to edit features in the backend of the module. However, their customer service is quick to respond and help make corrections or show you how to make those needed edits. Review Source JE Jessica E. Owner Veterinary Used the software for: 6-12 months ### "Great way to communicate with customers!" October 7, 2021 4.0 Swell has made it easy for us to send out text or email messages to large groups or all of our customers. I like the ability to send to all but also to create groups that I need. We also use the individual messaging daily to send reminders or pictures to customers that do not use our social media platforms. Pros We have found this software helpful in getting messaging out to customers for appointment reminders as well as event reminders. I have had some trouble at times figuring out how to get things to work but the Swell team will answer questions and the Help answers take you step by step. Cons I feel it could be a little more user friendly and obvious how to send mass messages, etc. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) The texting options. Review Source MF McKenna F. Manager Consumer Services Used the software for: 6-12 months ### "Life Saving" August 20, 2020 5.0 The customer service always goes above and beyond, from set up to daily use, they are always helpful and on top of it. Pros Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests. They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google. It also lets you read and reply to them right away. I love being able to text our guests, it is the feature we use daily. Swell saved my life when the salon had to close due to Covid-19. It made us feel so much better that we were able to reach all of our guests at the same time to keep them up to date with what was going on, and then made it easy to get everyone rescheduled when we reopened. At this point I feel like Swell is a necessary part of our day to day life, and refuse to work without it. Would recommend Swell to anyone and any business. Cons I honestly wouldn't change anything. I didn't know there was anything like Swell out there, and it checked all of our boxes. Review Source sJ sandy J. dental receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy with Swell" May 4, 2022 5.0 Never had a problem with swell. The platform makes everything simple. Not hard to navigate. Pros Navigating the website is easy. Managing the reviews are made easy. Cons Wish I could get their system integrated with our software, so I did not need to open a internet browser, but that might be because of our software provider. Reason for choosing Swell Swell was on a lot of podcasts I have been listening to so after seeing the demo, it was an easy choice. Review Source HG Heather G. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Great helpful sight" October 24, 2023 4.0 Great Pros Swell is very helpful for getting reviews Cons need more instructional videos to show how to do certain things Review Source Response from Swell CX October 25, 2023 Hey Heather, We really appreciate your feedback, so thanks for taking the time to leave us your thoughts! LS Liz S. Sales manager Retail Used the software for: 1-2 years ### "Sales Manager " October 12, 2021 4.0 Pros Price - similar to other product we used. Love the instant formfeed and responses. Cons Assigning two different groups would be a nice option. Issues with some not being seen. Easily attaching a review request. Would like it to integrate. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Price. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.