# Page 2 | Swell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Swell the right Review Management solution for you? Explore 357 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172802/Swell/reviews --- Swell 4.6 (357) [View alternatives](https://www.capterra.com/p/172802/Swell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 2 - Reviews of Swell ## Showing most helpful reviews Showing 26-50 of 357 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Cher P. Practice Director Hospital & Health Care Used the software for: 1-2 years ### "Practice Director" April 9, 2026 5.0 Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence. Pros Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall. Cons Limited customization options in certain areas, which can make it a bit harder to tailor messaging exactly how we’d like, but overall it still works very well for our needs. Review Source TC Tracy C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "MOST EFFICIENT COMMUNICATIONS" October 15, 2025 5.0 Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. Pros We love the ease of use for efficiently communicating with our clientele where they are - which is digital! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow! Cons That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium didn't allow us to take payments through the platform and is was a bit more clunky with keeping conversations organized. Review Source NG Natalie G. Practice Management Hospital & Health Care Used the software for: 6-12 months ### "Swell (Happy Customer)" May 11, 2026 5.0 Love the experience with swell. It really helps us keep up with patient experience and just how they feel about the practice. Pros The transparency for the new patients to check us out before they come in to see us to ease their nerves about the root canal process. Cons Not much to dislike....it is pretty easy to use, and we really watch them to see how patients view our practice. Review Source RR Rodney R. Administrator Medical Practice Used the software for: 6-12 months ### "Positive Move to Swell" April 18, 2025 5.0 Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell. Pros The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher. Cons No problems so far. Everything has been easy to incorporate into our daily operations. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Integration of reporting to generating emails for reviews was cumbersome. Review Source AJ Amy J. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Sorry to say goodbye" February 3, 2025 5.0 We would still be using Swell, but the new program that we are using has the chat ability within the program. Pros I loved the easy access to our clients. I loved seeing when we would get a new review. Cons Creating a chat to a new member wasn't the easiest to figure out. Review Source vB vicky B. Office Manager Medical Practice Used the software for: 6-12 months ### "It's the "easy button" for reviews" December 13, 2024 5.0 great, thank you for helping us with online review status Pros easy to use patients response rate is good Cons not all of our patients are in swell, we need to manual enter several Review Source JF Jonathan F. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best decision ever" March 6, 2025 5.0 Beyond excellent. The team behind Swell is incredible. Cam besides being super knowledgeable and efficient, is very personable and follows up closely personally. He’s easy to reach snd to communicate with. In general whole team is great Pros Swell has been the best add on to our online campaign. The setup is minimal and it works like magic from the day you start. Reviews just pour in. Cons I wish I knew about it earlier. Id suggest more exposure. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Not efficient nor user friendly cumbersome Review Source KH Kim H. practice manager Medical Practice Used the software for: Less than 6 months ### "Practice Manager" January 14, 2025 5.0 Swell is a great company to work with, they do what they say and in a timely manner. Great results! Pros Positive outcome, friendly and direct customer service, great company! Cons It's all good. There are no issues at this time. Review Source KA Kyle A. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Swell Review 2024 " October 21, 2024 5.0 Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's consumers. Pros The ease of access to view, reply and make adjustments when necessary to reviews, and contacts. Cons The length of time for implementation of Swell as a part of our workflow. Review Source AJ Amanda J. Front Desk Coordinator Medical Practice Used the software for: Less than 6 months ### "Swell is 5 stars" September 10, 2024 5.0 Swell is very easy to use and works well to communicate with patients. Pros I love the 2 way texting it is very convenient for chatting with patients for scheduling, rescheduling. Cons At times even when a patient is in the system it will not find them so then I try and add them into the system and then it finds the patient. Review Source aT archita T. marketing professional Accounting Used the software for: I used a free trial ### "effectiveness" September 9, 2024 5.0 it was very good. doctors are so friendly and helpful. Pros it is an affordable, priced at a fraction of the cost of more mature reputation management systems. Cons \- does not offer benchmarking tools -does not have all the minor features found in more mature alternatives Review Source JS James S. Founder Hospitality Used the software for: 2+ years ### "Review by Sailing Client" June 18, 2024 5.0 Very good relationship with representatives. Pros Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing Adventures. Cons Pricing for seasonal plans. Need to explore campaigning options that may make more valuable to promoting business expansion Review Source Mallory M. Director of Editorial & Content Marketing | Product Manager Computer Software Used the software for: 6-12 months ### "Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way." April 12, 2018 5.0 Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business. Pros Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review & reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google & Facebook - a dashboard that displays all of your business' reviews - customizable email & sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy! Cons There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential. Review Source EB Evan B. Owner Events Services Used the software for: 6-12 months ### "It's fine" September 13, 2022 3.0 Expensive and not amazing. Pros I implemented Swell because I was very impressed with the sales person \[SENSITIVE CONTENT\] and needed a software that I could add to my website to both allow potential clients to ask questions, etc AND encourage guests to write reviews. Cons I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn't trained correctly...I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) I used Swell then left because of the Swell support person and went to Podium. Podium support is even worse, if even there and went back to Swell, which is better than Podium. If you could integrate the ease of podium's app with the rest of Swell and lower the price, it could be magical. Review Source Response from Swell CX September 19, 2022 Hi Evan, thanks for sharing this feedback - especially about your experience with our support and app. I've shared it with our team and we will take it into account going forward to make sure we can offer the best product experience AND support experience. Thanks for being a customer. LD Laura D. Team Lead Hospital & Health Care Used the software for: 6-12 months ### "Swell is GREAT!" June 24, 2024 5.0 Swell has been amazing! It is so nice to have an easy way for our patients to leave a review! Thank you! Pros I love the dashboard, I feel it is inviting, and user friendly. Cons Set up was a little much, I remember having to go to every single computer in our office and having to download something, with us being a start up it did end up taking up quite a bit of time. Other then that everything has been GREAT! Review Source MJ Melody J. sales Music Used the software for: 6-12 months ### "Decent Product With Very Good Customer Service" October 15, 2021 4.0 We have used a different chat platform before switching to Swell. The other chat program seemed to be easier to navigate, so some of the employees feel annoyed by the switch. Pros It is a convenient tool that connects me with my customers. Though there are glitches with some of the features, the customer service has been good about looking into the problems. Cons There are parts of the design that are not easy to navigate. Some of the features I do not use because they are vaguely marked and I don't want to hassle with them. As stated earlier there have been glitches with the photo features when using my iPhone. The first issue was resolved, which was that the photo feature was not working at all. The second issue may have been resolved but I am tentative to attempt using this feature because it was sending the same photo with every text. I don't want to flood a potential customer with repeating photos every time I try to communicate. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) I believe it was a financial decision Review Source VW Veronica W. Marketing Manager Retail Used the software for: 6-12 months ### "Great as a texting platform" October 7, 2021 4.0 Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in touch with clients without sharing our personal numbers. Pros Swell is easy to use and works well as a basic web chat/ customer text service. It's easy to keep track of each employees customer interactions. Uploading our client information was pretty seamless and our onboarding included a lot of support with even tutorial videos sent to share with the team at my request. Cons There is room for improvement. Sending photos to clients is hit or miss...when they do send it sends when you click...it would be nice if there was a preview so that you are sure you send the correct photo. We have had a lot of issues with the app for our team members that don't have IPhones. The notifications can feel a little clumsy at times. There is no real way to see who has sent reviews when...you can see the reviews and what stage they are in but further expansion would be helpful Reason for choosing Swell pricing, onboarding support Review Source TB Tyler B. Digital Assets Manager Automotive Used the software for: 1-2 years ### "Product does the trick " November 15, 2023 3.0 Pros Swell is super easy to use and works quite well. It produces pretty solid results when used. Cons Their customer service is pretty awful and the sneaky wording in their contracts AUTO RENEW without heads up of any kind. Thats a bit greasy. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Review Source Response from Swell CX December 12, 2023 Hey Tyler, thank you for the review. We're always happy to hear more about your experience, so please reach out at support@swellcx.com or give us a call at a (844) 560-2626 if there are any additional ways we can support you. FC Fran C. OPERATIONS MANAGER Medical Practice Used the software for: 1-2 years ### "Swell is swell!" September 26, 2022 5.0 Overall, Swell is an excellent product and has increased our 5 Star google ratings since we've been using it. It makes Pros I love the notifications for reviews and surveys. I don't have to think to login to Swell- I just open my email and there it is. Cons I would like if the emails showed the review without the need to login for the full review details. Review Source Response from Swell CX October 21, 2022 Hi Fran, thanks for this great feedback! I'm glad you've liked using Swell and that it's helped you earn 5-star reviews. I will share your comment about seeing the full review without logging in with our Product team. Thank you! RL Rhonda L. Office Manager Medical Practice Used the software for: 1-2 years ### "Great Service!" September 14, 2022 5.0 My Dr and myself like this system very much. They post things to our Google so we do not have to do that ourselves or hire another company to do so. Pros It gives us reviews quickly and sends out a link to the patients right after their appointment while it is fresh in their mind. Cons I really do not have any Cons, we like this service and plan to stay with them for a long time to come. Reason for choosing Swell They are the whole deal and make sure your reviews get out there in a timely manner. Review Source Response from Swell CX September 19, 2022 Thanks so much for taking the time to leave this great review, Rhonda! We're so glad your Swell texts have been helping you earn Google reviews. Stephen A. V. Marketing Manager Construction Used the software for: 6-12 months ### "Better option than Podium" October 7, 2021 5.0 Very easy to set up and very nice to have a great customer support team. Pros Cost effective- easy to communicate with support Cons There are glitches that happen occasionally Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Swell Cost and similarity to what we were used to with Podium Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podiums customer service was pretty much non existent and also their review platform didn't work all the time. Inconsistent Review Source DW David W. CEO Recreational Facilities and Services Used the software for: 1-2 years ### "Just do it! It works! " October 27, 2023 5.0 We have been very happy with Swell overall. Just the one HUGE negative of text duplication on mobile. Pros Simplicity of use. It's ability to garner reviews. Cons Problem with mobile chat duplicating the test is on ongoing pain in the A$$. Fix it already. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Swell We are using both. One on each website. Review Source Response from Swell CX December 12, 2023 Hey David, thanks a bunch for the review! We're glad we're making a difference for you :) CH Corey H. Mortgage loan officer Real Estate Used the software for: 1-2 years ### "Swell is very helpful for client reviews" September 13, 2022 4.0 Swell has been positive for my business and I will continue to use it. Pros It automatically links closed clients to review platforms and takes that task off of my plate Cons When my reviews slowed down, I don’t know why it was happening or what changed. When the review platforms change their permissions or algorithms swell really has no control over that. Review Source Response from Swell CX September 19, 2022 Thanks for leaving this review Corey, we really appreciate it. I'm glad to hear Swell has helped you earn reviews! I know a slow down can be frustrating - it's true that we're always working to get ahead of changes to search algorithms. If you're still seeing a slump, please reach out so we can look into it and make sure everything is good to go on the Swell side. support@swellcx.com MV Max V. Partner Law Practice Used the software for: 6-12 months ### "Worth Every Single Penny and All Small Businesses Should Use This Product" May 13, 2022 5.0 I have had no problems with customer service, i have had only a few reasons to contact customer service, my experience is only positive. Pros Integration into the business was simple, fully integrated in less than 30 days, and i did not have to dedicate very much of my time to get that full integration accomplished. Cons Does not yet work with some of the most important review sites that are specific to my industry (legal services). Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Swell Cost was much less, sales presentation was most honest. They actually acknowledged their product was not perfect, still being developed and improved, which was refreshing. Review Source JS Jessica S. Office Manager Medical Practice Used the software for: Less than 6 months ### "Great Software, Working on the Glitches" October 12, 2021 4.0 We really like Swell, the concept, and the process. Once the bugs from the new program get worked out, we'll be extremely happy. Pros We love the ability to text our patients and chat with them when they are not able to take a phone call. We use this daily for appointment confirmations and send out our review requests. We also love that there is an app. I will be logging into that this week to see how it works. I'll be chatting with the other 7 clinics to update them on how to use it on a daily basis. Cons 1) We are struggling with the restrictions on the phone numbers. If we block a phone number so they do not receive additional reviews (this is when they've left a review, we do not want them to keep getting those requests), we are unable to use the texting feature for their appointment confirmations. We would love a feature that disables one portion of the program but allows us to keep other portions. 2) We also cannot get OpenDental to work with Swell to stop texting children. It continues to text the children's parent but with the child's name asking for the review. It brings laughs from several parents who get this for each child but I do not think everyone smiles from it. We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet. We'll figure out which one works but in the meantime, it's been a tough one. 3) Reason for choosing Swell I was not a part of the choosing Swell versus alternative products. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.