# Page 3 | Swell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Swell the right Review Management solution for you? Explore 357 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172802/Swell/reviews --- Swell 4.6 (357) [View alternatives](https://www.capterra.com/p/172802/Swell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 3 - Reviews of Swell ## Showing most helpful reviews Showing 51-75 of 357 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jack S. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "We love SwellCX" August 15, 2019 5.0 We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward. Pros This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform. Cons We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay. Alternatives considered [Yapi](https://www.capterra.com/p/120854/YAPI/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Swell Online reviews and ease of use as well as promotional value were all reasons we chose SwellCX. Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/) We made the switch after seeing colleagues get better results with this platform. The cost is higher but the results are more than worth the difference in price. Review Source MG Michelle G. Dir of Info Services Health, Wellness and Fitness Used the software for: 2+ years ### "Great overall product for what it is designed for. Simple to use. Good results." April 29, 2022 4.0 We collect and monitor reviews Pros Simplifies the process of collecting and monitoring reviews and gives us the flexibility to have multiple campaigns for each organization. Cons The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as if the team is helping multiple customers at a time. There is a long lag time between communication. Pretty consistent on every interraction. The chat window should remain on top of other windows to avoid forgetting there's an actual chat in progress because of the delay. Reason for choosing Swell Same as above Review Source BL Brandi L. Director of care navigation Hospital & Health Care Used the software for: 1-2 years ### "Swell Review" September 19, 2022 3.0 Experience overall isn't bad. We continue using them. We have used other competitors of Swell and there wasn't much of a difference other than they charged double what Swell does. We still get pretty frustrated with the notification system and messages just not showing up. Pros The ability to connect with potential clients and current clients. Cons Notification system is poor. Sometimes we get them, sometimes we dont, or will get the notification but the message takes longer to show up. Notifications vary from application, be it, app or desktop. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Cost and Swell said they did it better. Service has been the same. Review Source Response from Swell CX September 28, 2022 Thanks for your review, Brandi! I'm glad Swell has mostly been working well and that it's at a good price point for you. I'm sharing your comment about notifications with our product team to see if there's anything they can do to improve it. If there's anything you'd like us to look into specifically on your account, we'd love to help. Please let us know at support@swellcx.com. Thanks again for taking the time to leave a review! JH Jessika H. Back office Support Consumer Services Used the software for: Less than 6 months ### "Swell makes communications with our customers quick & easy! " February 11, 2022 5.0 Pros For my role in my company, I use Swell to reach out to customers to notify them of upcoming due dates, send review requests, and respond to online inquiries. Sometimes, previous customers even submit order requests by texting us on Swell. I find that most people nowadays (myself included!) prefer to communicate by text messaging rather than phone calls. Our customers often give us positive feedback about the ease of communication with us. I like that Swell gives us the option to archive conversations in case we ever need to refer back to them, and searching for a contact is a quick and easy process. Cons There are only a couple minor things that bother me about Swell. Often when I am adding a new contact, I can't just click "Start Chat" and immediately start a conversation. I have to click this button twice, and then click on the Message icon to refresh the page. Then, the new conversation will load and I am able to begin the chat. it would be quicker if the new conversation was ready when "Start Chat" was clicked the first time. Also, I think it would be very helpful if the web application for Swell automatically refreshed in real time, versus me having to manually reload the page to see if I've received any new messages. Review Source RS Rebecca S. Owner/Operator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Would not Recommend. Waste of Money. " October 14, 2021 1.0 My overall experience with Swell was horrible. Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business. So being trapped in to a contract where the claims of service are not being met. My number of reviews went down after starting Swell. This is a true salesman style company, great word tracks and presentation, but nothing to back up the claims. Pros The only good thing I can say is that the software was easy to use and learn. However, useless it may have been. Cons I experienced constant issues with the integration. Took over 45 days to get the Swell integration complete and working after being told it would seamlessly integrate to Fareharbor. Of course this used up my trial time as well. So you can guess what happened next. Reviews were not sent to every customer as was claimed to happen once the integration was complete. Response at getting reviews went down once Swell took over the review requesting. Review Source BV Blake V. Customer success manager Entertainment Used the software for: 1-2 years ### "A messager that doesn't auto reload." September 13, 2022 3.0 It used to be better. Many of my coworkers aren't announced when they are assigned to a conversation. Many of my co-workers names don't appear so it's impossible to know who said what. Pros It is a convenient way to communicate with our customer base. Being able to save messages is usefull. Cons The software does not automatically reload itself. Because of this my coworkers and I will often double message a customer after they have messaged us. Review Source Response from Swell CX September 19, 2022 Hi Blake, thank you for taking the time to share your feedback with us. I've passed this along to our product team so they're aware of the double messages and trouble with showing who is assigned to a conversation. Thanks for being a customer. HM Holly M. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Significant increase in google reviews" October 31, 2023 3.0 Pros I love that I can acess all our offices reviews in one place without going into all three google business accounts. Swell also makes it easier for our patients to leave reviews that arent so technologically inclined by sending them a text with a link, they click it and it brings them right where they need to go to leave the review. Cons The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the sweep link it doesnt show up on swell, so we still have to monitor the google business pages for reviews. Review Source Response from Swell CX December 12, 2023 Hey Holly, thank you for the review! We'd love to hear more about your experience and see if there are ways we can improve performance or better support you. Please reach out at support@swellcx.com or give us a call at a (844) 560-2626. ND Nicholas D. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfied Customer for 2+ years" May 13, 2022 5.0 Overall the software has been tremendous in getting us more google reviews and generating more business as new customers are able to see the positive reviews and thus it makes them want to check us out Pros I enjoy the review management, ease of use, customers are able to leave reviews and they post right to google Cons Nothing stands out as a least favorite quality of the software Reason for choosing Swell integration Review Source AS Amy S. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Awesome Product!" February 3, 2022 5.0 Swell has made it easy for patients to leave us a simple 5 star review! It is a seamless process so patients don't ignore the invitation to leave a review! The reviews we are getting have put us front and center and we are gaining new patients just from prospective patients reading our reviews! We are a great practice and want everyone to see that! Can't say thank you enough! Pros This is the best thing our practice has done! From the first phone call, it has been seamless! The software is so easy and user friendly! So simple for patients to leave a review! Cons We haven't had one single issue so I can't say we have anything we like the least! Reason for choosing Swell Because we partnered with Modento and it integrated with it. Review Source LB Lindsay B. Office Manager Medical Practice Used the software for: 1-2 years ### "If you are not using Swell for review management, you are missing out! " May 9, 2022 5.0 I have had a good experience overall with Swell. Pros We had been using Swell for review management for about a year when our dental software incorporated review requests. We canceled Swell for a short time for the built in product. We noticed a huge drop in review response using the other review management. Lesson learned, Swell has a method to produce the best response. I also love the text to pay feature. That has been a game changer. Cons Software updates have proven to be problematic with Swell at times but not updating in the database. Patients with canceled or moved appts would continue to be contacted. It took several days and attempts to remedy the situation. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Numbers were not there with Revenuwell reviews. Review Source MS Megan S. Marketing Manager Financial Services Used the software for: 6-12 months ### "Great Option " October 7, 2021 4.0 We have had a great experience with Swell. It is very affordable compared to competitors on the market, with all of the same features. Any time there has been an issue with something not working appropriately, they have it fixed very fast. No issues at all, highly recommend! Pros Swell has been a great addition to our digital offerings for members. It's ease of use is fantastic and helps us stay connected to members all the time, not just during business hours. Cons There were some things we had to work through in the beginning with things not working as they should, but this is to be expected for a small start up. Alternatives considered [Eltropy](https://www.capterra.com/p/153482/Eltropy/) Reason for choosing Swell Cost, service Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Cost, service Review Source Jeff B. Founding Owner, President Used the software for: 1-2 years ### "Absolutely love Swell! I have looked into and used other options, and Swell is the best." April 18, 2018 5.0 We immediately saw a big uptick in the number and quality of reviews left by our clients. Pros Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites. Cons Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business. Review Source RV Robin V. Administrator Retail Used the software for: 6-12 months ### "Great software for Price" September 27, 2022 4.0 We have been very pleased since the switch! Pros Love the texting reminder for reviews! That has helped increase our review response quite a bit. Cons I wish I could text or email in the same area. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Price Review Source Response from Swell CX October 21, 2022 Thanks for this review, Robin! I'm glad you've been happy with your switch to Swell. MA Michael A. dentist Medical Practice Used the software for: 1-2 years ### "Bad customer service" October 31, 2023 1.0 Pros Sales people were strong at the time of sale. Cons customer service was horrible when I was using it. Could not talk to anybody. And when it was improved, they did not have any experience Review Source Response from Swell CX December 12, 2023 Hey Michael, I'm sorry you've had a bad experience with our support team. We're continuing to put more resources into helping our customers and we'd love to see if we can rectify some of the challenges you've had. Please reach out at support@swellcx.com or give us a call at a (844) 560-2626. HDD H David D. Installed Sales Manager Construction Used the software for: 6-12 months ### "Not very happy with Swell" October 24, 2023 1.0 We have left Swell and we are happy to pay more with one of your competitors. Pros Not much. We actually left Swell due to all of the issues we had. Cons Customer service was awful. Could never speak to somebody, had to be chat or email. Review request were difficult to know if the customer actually received the request. Swell pay was discontinued which was very frustrating. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Boss wanted to cut cost. Review Source MF McKenna F. Manager Consumer Services Used the software for: 6-12 months ### "Life Saving" August 20, 2020 5.0 The customer service always goes above and beyond, from set up to daily use, they are always helpful and on top of it. Pros Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests. They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google. It also lets you read and reply to them right away. I love being able to text our guests, it is the feature we use daily. Swell saved my life when the salon had to close due to Covid-19. It made us feel so much better that we were able to reach all of our guests at the same time to keep them up to date with what was going on, and then made it easy to get everyone rescheduled when we reopened. At this point I feel like Swell is a necessary part of our day to day life, and refuse to work without it. Would recommend Swell to anyone and any business. Cons I honestly wouldn't change anything. I didn't know there was anything like Swell out there, and it checked all of our boxes. Review Source JG Jake G. EVP Client Strategy Hospital & Health Care Used the software for: 6-12 months ### "Best Tool on Market to boost patient engagement" May 11, 2020 5.0 their customer support and training support is terrific. It was easy to setup and even easier to use. Pros The webchat tool is designed as a lead generation tool first, which helps patients, website visitors, and staff engage via text instead of tethering them to the computer. I also love the automated system to invite patients to leave reviews straight to Google without too many clicks. consistently seeing 25% more reviews come through Swell than any other tool being used in the dental industry. Cons The fact that we can't do automated appointment confirmations or reminders via SMS or online booking. They already integrate with most practice management softwares so I can't imagine this would be difficult to do. Alternatives considered [Yapi](https://www.capterra.com/p/120854/YAPI/)[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Swell Swell was the easiest to understand, easiest sales and support team to talk to, and best priced for all we received. Review Source KC Kyle C. Marketing Systems Manager Financial Services Used the software for: 1-2 years ### "It's swell!" October 7, 2021 5.0 Overall experience with Swell has been fabulous! Our CSM \[SENSITIVE CONTENT\] is absolutely outstanding to work with! Pros The ease of use from account set up to receiving your first review. I like that I'm able to connect all of our necessary review accounts and that we're even able to connect our Google & Facebook accounts so that we can respond in real time. Cons That there are still 2 version of the software available. It could be user error but there are still times where I'm unable to do something in the new version and have to revert back to the old version. Review Source sJ sandy J. dental receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy with Swell" May 4, 2022 5.0 Never had a problem with swell. The platform makes everything simple. Not hard to navigate. Pros Navigating the website is easy. Managing the reviews are made easy. Cons Wish I could get their system integrated with our software, so I did not need to open a internet browser, but that might be because of our software provider. Reason for choosing Swell Swell was on a lot of podcasts I have been listening to so after seeing the demo, it was an easy choice. Review Source AP Annette P. Practice Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Swell is better than Swell!" May 4, 2022 5.0 We rarely received reviews in the past. They are now a daily occurrence. Thank you Swell! Pros Our reviews have increased exponentially. Swell makes it REALLY easy to work with. I highly recommend this product. Cons I honestly can't think of anything that I don't like in Swell. It is a great software. Review Source HG Heather G. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Great helpful sight" October 24, 2023 4.0 Great Pros Swell is very helpful for getting reviews Cons need more instructional videos to show how to do certain things Review Source Response from Swell CX October 25, 2023 Hey Heather, We really appreciate your feedback, so thanks for taking the time to leave us your thoughts! LS Liz S. Sales manager Retail Used the software for: 1-2 years ### "Sales Manager " October 12, 2021 4.0 Pros Price - similar to other product we used. Love the instant formfeed and responses. Cons Assigning two different groups would be a nice option. Issues with some not being seen. Easily attaching a review request. Would like it to integrate. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Price. Review Source Gurvinder K. Best ever app for texting, sms for buisness" Information Technology and Services Used the software for: 6-12 months ### ""Best management platform for help businesses"" April 29, 2022 5.0 According to me easy to use interface and setup. The support system is also great and fast too. This is very very helpful for small businesses. Pros This platform allows massages to clients to ask for Google product reviews for my business which is important for my work. This is easy to use and easy to learn and understand. No limitation for no of contacts. All prices are equal. I recommend it to all if you want to maximize your clients. Cons I dont have so many problems with this. Their support is great and fast to solve my problems and concern fastly. so I am happy with this. Review Source EB Eric B. CEO Marketing and Advertising Used the software for: 1-2 years ### "Online review generation needs to be simple - Swell does it the best!" August 8, 2019 5.0 Phenomenal product and support!! I run a marketing agency that works with hundreds of dental practices, and Swell is by far our favorite partner. Their system works seamlessly and is so simple for our dental clients to use. We have seen reviews increase by 50-100X in the first 6-months. We recently had a practice that wanted to get to 100 reviews. They were at 47 reviews for the first 3-years in practice. By the end of the second month using Swell, we had accomplished our goal of 100 reviews. That was more reviews in 2-months than that practice had in 3-years. Thanks for all the success!! Pros Managed service. Swell will do the install for you, and once it is installed, it is extremely easy to use for dental practices. Cons Drill down and data aggregation functionality is not the best Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Better support and managed service Review Source TQ Tyler Q. Director of Business Development Logistics and Supply Chain Used the software for: 1-2 years ### "Great Product and Customer Service!" April 29, 2022 5.0 \[SENSITIVE CONTENT\] from Swell was immensely helpful! \[SENSITIVE CONTENT\] went over and beyond. He answered all of my questions real time. Then he dove right in and helped create a Zap/web hook that now creates a new lead in our CRM automatically from our Swell account. This is game changer! It will not only save time but it will help us capture more business! \[SENSITIVE CONTENT\] thank you so much for all you do! 😊 Pros Being able to text a client from our web site chat is game changer. Has increased sales! Cons The only con is you have to manually refresh the inbox to see new chats. Reason for choosing Swell Price and features Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Price and features Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.