# Page 4 | Swell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Swell the right Review Management solution for you? Explore 357 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172802/Swell/reviews --- Swell 4.6 (357) [View alternatives](https://www.capterra.com/p/172802/Swell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 4 - Reviews of Swell ## Showing most helpful reviews Showing 76-100 of 357 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Joel S. IT Specialist Construction Used the software for: Less than 6 months ### "Not bad for the money, not amazing though." February 3, 2022 4.0 My experience has been okay, but not amazing. Not the best, certainly not the worst. It's a solid ok. Pros The interface is easy to use. It's clean and easy to understand. Cons We were sold on an integration with our current CRM. Swell has not been able to deliver on that promise. I don't feel like they have a lot of support to troubleshoot these issues. Alternatives considered [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Reason for choosing Swell Price and features. Integration with our CRM, which is clunky at best. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) We made the switch because Podium didn't deliver on certain promises. Review Source GC Gabrielle C. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Incredible increase in reviews" February 8, 2022 5.0 Highly recommend to anyone looking to boost reviews. Also for sending out campaign emails/texts automatically. Pros Our reviews sky rocketed after we started working with Swell. I also really enjoy the email/text campaigns! The previous company we used put a limit of 3 campaigns per month, which was extremely limiting. We also get multiple reviews per week now! Cons There is nothing we don't like at the moment. Reason for choosing Swell It was recommended to us by another company, and we're glad we listened :-) Review Source CM Cassie M. Practice Administrator Hospital & Health Care Used the software for: Less than 6 months ### "More reviews without the work" October 19, 2023 5.0 More reviews without the work Pros We love that Swell integrates with our practice management software and does the hard work behind the scenes. It is so easy to use the platform to monitor reviews. We have gotten so many more reviews without really putting in any effort at all. It is very reasonably priced as well. We would definitely recommend Swell to others! Cons We have nothing to complain about. We love Swell and what it has done for our online reputation! Reason for choosing Swell Pricing, integration, ease of setup. Review Source Response from Swell CX October 25, 2023 Hey Cassie, thanks for the stellar review! MC Maria C. Doctor Medical Practice Used the software for: 6-12 months ### "Swell for Dental Office" April 29, 2022 4.0 It is beneficial to have an automatic message send out to remind people to submit reviews. It saves us time. Pros The best thing about this software is the ability to communicate with patients. Cons This is somewhat pricey. It would be nice to have only certain tiers for specific uses. We use it to mostly communicate with patients for appointment reminders and reviews. However, patients can write reviews anywhere for free. Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Review Source Bronte S. Marketing Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Swell produces great results! " October 26, 2018 5.0 I've been pleased to see that no matter where the practice is that I'm working with, we see great results from the product- and are able to improve their online reputation through directly and easily asking for reviews. The text that the patients receive is really easy to walk through and review through simple steps, and then take the review public. I've been pleased with the customer service and the product itself. Pros I really like that the dashboard is easy to access and send out reviews. I work in a dental marketing agency and we use Swell as one of our trusted products we sell to clients. They are able to easily link the reviews to their practice management software and automatically send them out, they also have a manual product where you can send the reviews yourself through inputting the information about the person you're requesting a review from. It's super easy and simple! Cons I have noticed some bugs with being able to access all of my clients reviews platforms, but all have been easily sorted out with Swell's great team. Review Source BB Becky B. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great to up your reviews with minimal effort!" September 27, 2022 5.0 Great product which makes getting reviews a breeze! Pros Ease of use, automated and worry free reuests! Cons Would like to have more platforms when patients dont have google! Reason for choosing Swell Customer service, ease of ;use Review Source Response from Swell CX October 21, 2022 Thank you Becky! That's great that you've found Swell to be so easy to use! VW Victoria W. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "We love swell" September 22, 2022 5.0 Excellent experience, I often do recommend Swell to my collogues at other offices to boost online exposure Pros Patient Reviews- Its an easy and convenient way for our patients to write us reviews which ultimately increased our business Cons I cant say there is anything I do not like about Swell. Review Source Response from Swell CX September 28, 2022 Thank you, Victoria! We're so glad you're enjoying Swell and we really appreciate you recommending it to your colleagues, too! NT Natalie T. office manager Medical Practice Used the software for: 2+ years ### "We love using swell, it increases our traffic on google and helps so much" May 16, 2022 5.0 My experience with Swell has been great. I love that I do not have to think about asking for reviews and manually sending the review link out, swell does it automatically Pros I like the user friendliness of the dashboard Cons There is really nothing at the moment that I do not like Reason for choosing Swell n/a Review Source TR Trisha R. Owner Hospitality Used the software for: Less than 6 months ### "Terrible Experience " May 24, 2022 1.0 Terrible experience. We made it very clear that we used Go Daddy only to find out that it was not compatible with it after we signed and paid for everything. We already spent an hour learning to use the system and then they wanted to log in to try and integrate the system for us. By this time we are already irritated and in full swing of our busy season. We did not want to sit through more virtual meetups. We wanted our money back. They withheld $400+ from us for the initial setup. Pros It seemed easy enough to use. Nothing was too complicated to follow. Cons Was not compatible with Go Daddy but was not told this until after we paid and signed for it. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Swell Cheaper pricing and at the time the sales person seemed more knowledgeable than the Podium person. We wish we would have gone with Podium. Review Source SS Sara S. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use and Worth the Cost" April 29, 2022 5.0 Swell has been so easy to work with. From setup to maintenance, they're easy to reach and always willing to do whatever it takes to help you reach your goals. Pros This software has helped us build our online presence, and allowed us to show up first on Google searches for dental offices in our area. Cons n/a - There is nothing I don't like about this software. Review Source SR Sara R. Marketing Director Financial Services Used the software for: 6-12 months ### "Marketing made easy!" September 13, 2022 5.0 Getting critical info to our clients quickly has been a huge win. I used to spend hours each week hunting up contact info so that I could send out specific and repetitive communication. Swell makes it so much easier. Pros I love the ease of use in adding contacts, communicating with them, and easily managing responses. I also love the quick send option where i can send specific info to just a few folks as needed. Cons There are some things on the new experience that don't work as well as the original experience when it comes to campaigns. I don't love having to tulle between the 2 experiences. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Cost was the biggest factor. Review Source Response from Swell CX September 19, 2022 Sara, thanks so much for leaving this great review! I'm so happy that Swell has helped with your client communication and saved you time. TB Tessa B. Public Relations and Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "Swell: Making it Easy to Manage Reviews" October 7, 2021 5.0 Swell has allowed us to help our clients manage incoming reviews as well as increase their reputation management. Pros From day one, Swell has made it easy to understand the platform with a strategic and helpful onboarding process. The team is quick to respond and quick to help us find a solution to any problem. As a marketing agency, we use this on -behalf of our clients and also allow them the ability to be admin themselves. Our biggest pros have been the automated review requests/management and the webchat function on websites. Cons It's still a bit hard to customize the messages you send out for reviews. That being said, it's made it a little tricky to create messages that include all of the necessary information we hope to include. Review Source MS Megan S. Pet Services Manager Retail Used the software for: 6-12 months ### "User " September 26, 2022 4.0 Pros I like being able to text our clients and have a history log of conversations. I like being able to send out review requests. Cons It can be slow. Need to reload the page often. Review Source Response from Swell CX October 21, 2022 Thanks for your review, Megan! We're glad Swell has helped you text your clients and request reviews. Sorry to hear about your slow load times - I will pass that on to our Product team. If you have any more detail you'd like to share or if you'd like us to look into your account specifically just let me know at grace@swellcx.com. Thank you! OL Olivia L. Administrative Assistant Medical Practice Used the software for: 6-12 months ### "Review" May 16, 2022 5.0 Was happy to get help with adding Facebook as an option to leave a review on. We started having several people say they couldn't leave a review because they didn't have a Google/ Gmail account (for Google reviews) so we got immediate help and the support team added our Facebook page. Much appreciated. Pros Especially easy to use. Integrates well with our 3rd party software like Modento and Dentrix. Cons Sometimes there are bugs between Swell and Google with reviews and the actual number of reviews we have. Review Source RM Ryan M. Owner Chemicals Used the software for: 1-2 years ### "Defense Pest Control" April 29, 2022 5.0 Overall I've been happy with the results we've received while using Swell. Pros I like how easy it is to use your platform. Cons One of the cons I've experienced while using Swell is some of the reviews are duplicated. I've had to call multiple times to have our account refreshed. Review Source BL Britney L. Marketing Manager Hospital & Health Care Used the software for: 6-12 months ### "Nothing Compares to Swell CX!" August 8, 2019 5.0 My overall experience has been great! Anytime something hasn't worked properly or I needed help, \[SENSITIVE CONTENT HIDDEN\] is quick to respond and resolve whatever it may be! So thank you for making the streamlining process for our practices a breeze! Pros What I love most about Swell CX is how easy it is to use. Everything is on one dashboard which makes implementing it at the office level so much more convenient and you can't beat the price for the product that you are receiving. Cons What I like least about the software is how the review widget appears on the website and it doesn't automatically pull new reviews that come through just the ones up until the point of installing the widget. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) I made the switch because I like the overall product of Swell CX better and the cost. Review Source KJ Keith J. Co-Owner/Operator Entertainment Used the software for: 6-12 months ### "Achieved expectations...and more!" October 12, 2021 5.0 We were approached to try out their system due to integration with the online booking software we use. We thought we were doing great with just over 100 reviews on Google in 2.5yrs. Yea..wrong! When we implemented Swell, we expected it to boost a little. Never expected to more than double our numbers in just over 6mos with them. We thought we would try it out and get our feet wet so to speak with it. Now we are ready to start looking at adding features to it to help boost the incoming flow of people even more. It has been amazing. Pros I love how easy it is to use. Once we implemented the software and everything was setup, that was it. We interact with it though a web GUI. Automated responses, simple to setup templates, website chat with possible guests, and even facebook messages. All in one place. Makes it very simple to use, and train someone to use. Cons I have been using it for about 6 months and none so far. Reason for choosing Swell N/a Review Source LP Lilly P. Office Manager Medical Practice Used the software for: 6-12 months ### "We love Swell!" August 8, 2019 5.0 Swell team made all the on-boarding process so smooth and painless. Once we went live with Swell our reviews were non-stop! Pros Results! We have results!!! Any other product we demo'd was not able to show facts, and prove how they product helped that other practice to achieve their goal. Cons Nothing! We love it! We love every aspect of Swell. It takes asking for reviews and following up completely off your plate. You and your team can focus on providing a great patient experience, and Swell will do the rest. Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Swell Proven results. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) We did not see results. Review Source TO Todd O. Business Manager Medical Practice Used the software for: 1-2 years ### "Outstanding " May 4, 2022 5.0 Pros It’s been a great way for us to build our practice. Cons I like this app a lot. It’s been a great way for us to build our practice and interact with our patients. Review Source Mari T. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "I love Swell CX" August 8, 2019 5.0 My reps are the best! He was great to work with. It was a seamless setup and easy to use dashboard. I love the results we are getting with Swell CX. I have recommended Swell CX to many business owners as well as getting my husband to use it for his business. It has made a huge difference in his business! Pros Easy to install. Super easy to navigate the dashboard. Cons There is not anything I don't like about Swell CX. Review Source SE Susan E. Marketing Education Management Used the software for: 1-2 years ### "Great tool to reach your market" May 13, 2022 4.0 Swell is overall simple to use and allows us to have a different communication channel. Pros The best part is it's easy to use, everyone at the office can use it and our clients enjoy the simplicity of texting. Cons It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we are unable to see it. Switched from [Textellent](https://www.capterra.com/p/176182/Textellent/) Price Review Source MT Marina T. Band and Orchestra Manager Retail Used the software for: Less than 6 months ### "Less Is More" October 7, 2021 5.0 same as above Pros It is attractive an clean; the look is aesthetically pleasing. It is also fairly easy to use for the customer. They seem to appreciate the one on one attention. Cons Too many emails.. I actually hate this and so does everyone else. There should be a setting or an option whereby only messages assigned to us come to us, or messages not yet responded to come to all of us. Threads already in conversation between two other people SHOULD NOT BE SENT VIA EMAIL TO ALL. Review Source SE Steve E. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Swell for Tourism Review Collection" October 12, 2021 5.0 Pretty happy overall. Have had some challenges on the api side of things and making it work with Zapier and some of our outside platforms. They have made and pushed changes without notification causing breakage on the review side. Overall I am happy though as when its working its good. Pros Works really well for collection reviews for our clients Cons Some API hiccups and integration hiccups. Seems like its still in its infancy on the API side Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Swell Happy with the pricing and the offering Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Pricing and Features. Customer Engagement side of the platform Review Source BB Bradq B. VP of Sales Construction Used the software for: Less than 6 months ### "A great tool for customer communication" February 3, 2022 4.0 Pros The reason we moved to swell is we were looking for a tool to enable us to better communicate with our customers. We have multiple departments updating our customers throughout the various steps in our sales cycle. Having all of that communication in one place helps us to stay organized. Cons We would like to improve our ability to collect reviews from homeowners. Review Source SH Seberina H. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Great Product" May 2, 2022 5.0 Pros It has helped us increase our reviews substantially. Cons Sometimes the reviews on google don't match up with the number of reviews on Swell. That's the only issue we've had. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) SolutionReach sent requests but didn't specifically send patients directly to Google which is the platform we were seeking for our reviews. We would get them on their microsite or on FB which was fine but not the result we were looking for. 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