# Page 5 | Swell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Swell the right Review Management solution for you? Explore 357 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172802/Swell/reviews --- Swell 4.6 (357) [View alternatives](https://www.capterra.com/p/172802/Swell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 4th, 2026 # Page 5 - Reviews of Swell ## Showing most helpful reviews Showing 101-125 of 357 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use dC david C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Swell Review" October 5, 2022 5.0 Pros Automation for reviews, it provides me more time for other things without thinking about asking for review , though we should be asking for our clients for it. Cons Just the pricing may be a bit on the expensive side. Review Source Response from Swell CX October 21, 2022 Thanks for writing this review, David! We're glad Swell has helped you get some time back. MW Mylee W. Secretary Utilities Used the software for: 2+ years ### "Love this company" May 13, 2022 5.0 Pros Swell is really easy and convenient to use, our company uses it on the daily to accumulate reviews for our google page. This helps bring in more business and appear as trustworthy. Using swell, we have maintained a 4.9 star rating. Cons It can be a little messy, we only use the review part of it to send out reminders to leave a review on our google page. Review Source MN Michael N. Owner Hospital & Health Care Used the software for: 1-2 years ### "Google" May 4, 2022 3.0 Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me to evaluate other competitors. Pros Purely for the usage of gathering Google reviews. Cons Sometimes my patients will not receive review notifications. Review Source JG Jeffrey G. Owner Hospitality Used the software for: 6-12 months ### "User looking to get more 5 star reviews" October 19, 2021 4.0 Overall happy but would love to see the ability to ask for reviews for different sites such as google and TripAdvisor easier Pros Ease of receiving 5 star reviews from customers Cons The ability to have my account switch from asking for google reviews to asking for TripAdvisor on a pre set schedule Review Source EM Ethan M. Vice President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Smooth onboarding & truly increase our reviews" August 15, 2019 5.0 We were looking for a solution that increased the amount of reviews we currently get on Google, Facebook and other sites. We considered many solutions, and even adjusting our current solution, but when we talked to Swell we found them not to be the lowest cost option, but their quality shined. They definitely are lower cost than the other competitors we looked at (Birdeye & Podium), but what really motivated us was no contract and the fact that they were a genuine and sincere operation. Once we turned their solution on, it massively increased our rate of reviews - at least 5x. Pros Easy integration with our Eagleosft dental software. They increased our reviews by 5x. Support has been rarely used, but when we have had to talk to them: great. Cons There isn't anything we like least. Their support is responsive. Their website is fast and easy to use. Their software syncs with our server well. They have plenty of great recommendations. I don't know what to say "least" about. :) Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Swell Price, no contract, and promised performance. Review Source RC Richard C. Manager Retail Used the software for: 6-12 months ### "Great product for the price!" October 12, 2021 4.0 Overall experience has been good. I was able to add all three of my store locations at a similar price to one location with a competitor. We are able to increase positive reviews and stay in contact with customers in a format that they enjoy and seem to respond and engage well in. Pros The ability to request reviews from customers through text and communicate with customer who visit our website through text. Cons We have had some occasional glitches with the software. The customer service team at swell has always addressed the issues and fixed them very quickly. Review Source MR Martha R. Office manager Medical Practice Used the software for: 2+ years ### "Manager " April 29, 2022 5.0 Gear service Pros Easy to use, for all consumer friendly. Cons Sometimes the text don’t get send right. Review Source JM Jordan M. marketing director Health, Wellness and Fitness Used the software for: 6-12 months ### "We had 10X the amount of reviews after Swell" October 13, 2021 5.0 very positive! We broke 500 reviews within the first 6 months:) Pros Automatic way to get patients to leave reviews without having to use our time to ask Cons it was very difficult to set up. it took months. There were software glitches with our Dentrix enterprise. however, after it was implemented it has run very smoothly! Review Source GCC Gian Carlo C. Vistual Health Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Swell Review" September 25, 2022 5.0 I enjoy using this application, it help me save time sending review to my client. Pros This software is very user friendly, easy to navigate and time efficient. Cons None at all and it is perfect as it is. Review Source Response from Swell CX October 21, 2022 Thanks Gian Carlo! We're so glad you're happy with Swell. TC Terra C. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Swell helps you get great reviews-FAST!" October 12, 2021 5.0 Swell has great customer experience and gets back to us quickly with any questions we may have. Pros I love that you can customize and control a lot of what you can do within the program. Cons NA-I just started in this role so I haven't found anything yet that I don't like. Review Source JN Jacob N. Marketing Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good quality and price" September 11, 2023 4.0 Good experience. The product is the same as other vendors and cheaper. Pros I liked the ability to message clients through email and text. Cons The automated messages needed to be set up by us. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Swell Quality was the same as the competitors and the price was cheaper Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Price Review Source SC Shaun C. Owner Entertainment Used the software for: 6-12 months ### "Great for Reviews!" May 13, 2022 5.0 I strictly use the review feature of Swell for my business. They automatically pull customer info from my Fareharbor booking software and send followup texts and emails to customers after visiting my business. I have gotten so many more reviews than my old email review followup. In the months of using swell I have doubled my googled reviews. You have easy options to tailor the way reviews are sent out. Best of all it's all automatic. I don't have to do anything. I've been very happy with it! Pros Swell automatically pulls customer info from my Fareharbor account, this is my favorite feature! I don't have to do anything at all. Incredibly convenient. Cons Since I only use the software for reviews, the monthly price is a bit hefty. If I used all of the features it would be a better value I'm sure. Review Source CO Christa O. Commerce Cosmetics Used the software for: I used a free trial ### "Permet d avoir un son pur et dynamique " March 25, 2023 5.0 Bien qu ayant un faible temps d autonomie ,swell est de loin le meilleur outil dont on ai besoin…je le recommande fortement Pros Il y a un gage de qualité en ce qui concerne la restitution sonore,on ressent une sorte de pureté dans le son Cons Au niveau de l autonomie qui est égale seulement à 10 heures Switched from [MAPCON](https://www.capterra.com/p/33168/MAPCON/) Parce qu il fallait tenter d autres expériences Review Source SS Sarah S. Office Manager Construction Used the software for: 6-12 months ### "Review of Swell" April 29, 2022 5.0 Pros I like that we can send and receive attachments in text messages. I love that we don't have to use our personal cell phone numbers. Cons The only con i have is that hitting enter in a text does not send the message. Review Source AP Amber P. Marketing Director Hospital & Health Care Used the software for: 1-2 years ### "Swell for communication with patients " September 19, 2022 4.0 Pros We find that many patients want to communicate via text and Swell allows us to do that while keeping the communication records in one place. This is especially helpful when multiple internal team members are answering inquiries. Cons Would like to be able to capture patient's email addresses in addition to phone numbers. Review Source Response from Swell CX September 28, 2022 Hi Amber, thanks for leaving this review! I'm glad Swell has made it easy to text with patients. Thanks for sharing that feedback about email addresses, I will pass it along to our product team. RH Roger H. Operations Manager Medical Practice Used the software for: 1-2 years ### "Using more Stars to SWELL our Google Reviews." May 9, 2022 5.0 Sales and Support were helpful and effective. We consistently get 1 or 2 reviews a week, and our locations are now sitting at 4.3 & 4.6 for Google reviews. Pros We saw an immediate increase in the number of reviews on Goggle. I am currently using the "Original Experience", and most likely need to reach out to support in considering the current version. Cons I had a few issues when we first signed on. Later Covid slowed down our progress as we reached for the stars. Most likely I need to spend time with someone to discuss the improvements/updates with the Swell product and how they might help with our endeavor. Review Source SS Scott S. COO Medical Practice Used the software for: 6-12 months ### "Happy with results" October 19, 2021 5.0 Great Pros Swell helps drive reviews to google. Very happy with results. Cons Nothing was problematic with this product. Easy to use Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Better results Review Source DH Daniel H. Owner Dentist Medical Practice Used the software for: 6-12 months ### "Doubled the number of Google Reviews!" May 2, 2020 5.0 Pros How many more reviews we received the very next month using the software Cons I wish we could make it so that patients who wrote a review would NOT receive another request in the future Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Swell The cost was a lot less for Swell over Podium Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/) I heard good things about Swell and figured I would give them a try. We really needed more reviews being a startup Review Source ST Sean T. Director of Digital Marketing and Advertising Used the software for: 6-12 months ### "Excellent product" May 1, 2020 5.0 Overall it has been a great experience and they are extremely easy to work with Pros We work with many dentists and have found that they have a hard time sending out review invites. They get busy and the front office forgets often. Swell integrates directly with the office software and automates the entire system. The result is hundreds of great reviews. Cons As they are a newer software, they do not have a help page yet with articles so I have to ask directly. But they have very swift customer support so all my issues have gotten handling rapidly. Switched from [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Grade us was not automated Review Source LD Laura D. Team Lead Hospital & Health Care Used the software for: 6-12 months ### "Swell is GREAT!" June 24, 2024 5.0 Swell has been amazing! It is so nice to have an easy way for our patients to leave a review! Thank you! Pros I love the dashboard, I feel it is inviting, and user friendly. Cons Set up was a little much, I remember having to go to every single computer in our office and having to download something, with us being a start up it did end up taking up quite a bit of time. Other then that everything has been GREAT! Review Source ME Mary E. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Swell" May 4, 2022 5.0 Pros Easy to use and the quantity of reviews we get Cons Setting controls and if something goes wrong or a setting is off, it’s sometimes hard to figure out how to fix Review Source OA Omar A. Dentist/Owner Medical Practice Used the software for: 6-12 months ### "Amazing platform" August 8, 2019 5.0 Awesome experience and always get a response quickly if I have any questions or concerns. Pros The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing. Cons Multiple reminders can be a pro and a con. Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Swell Customer service and just happened to demo swell first and worked great! No need to try anything else. Review Source RU Rosa U. Front Office Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Guaranteed Reviews" October 7, 2021 5.0 Great customer service. Easy set up and practically no management required. Pros Very easy to use and manage since it does all the work for you. Using swell will guarantee and increase in your google reviews. Cons Nothing, everything has been great. Easy installation that is done by the company remotely. Reason for choosing Swell Better response rate from Patients. Review Source TS Tyler S. Owner Construction Used the software for: 6-12 months ### "Could be better, could be worse. " October 7, 2021 3.0 I like the ability to chat with people online and message our existing customers but the lack of mobile compatibility can't be understated. Pros Integration was very easy into our existing website and software. Cons The dashboard is super difficult to use and the mobile compatibility is almost non-existent. We try and use swell a lot of the phone and it is absolutely awful to deal with. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Cost was too high. Review Source JR Jim R. Founder Marketing and Advertising Used the software for: 1-2 years ### "Excellent Resource" May 4, 2020 5.0 Great team. Great product. Great supper. Highly recommend them. Pros Love the ability to customize the request message and the timing of the send. Deep links to ALL review sites that matter. Cons Wish it had video capabilities. I think they’re working on this for the future. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Swell Price and customization flexibility. Review Source Similar Products Featured ## Related categories [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Review Management](https://www.capterra.com/review-management-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.