# Page 6 | Swell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Swell the right Review Management solution for you? Explore 357 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172802/Swell/reviews --- Swell 4.6 (357) [View alternatives](https://www.capterra.com/p/172802/Swell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 4th, 2026 # Page 6 - Reviews of Swell ## Showing most helpful reviews Showing 126-150 of 357 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jameson G. Marketing Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A swell experience" October 19, 2021 5.0 We tried it out, mainly to increase our reviews online. We had some success with a mass review request campaign, but ultimately we decided to try a different route. Would still recommend swell to anyone hoping to streamline their review gathering processes. Pros It was easy to manage potential contacts and reviewers. The sales team was awesome, \[SENSITIVE CONTENT\] did a great job of helping us understand and use the software. \[SENSITIVE CONTENT\] was awesome in answering my many questions and concerns. Cons We were hoping it would have the ability to automate messages and review reminders. Unfortunately that didnt work out too well. Reason for choosing Swell The team at swell was super helpful and understanding. specifically \[SENSITIVE CONTENT\] Review Source MD Matt D. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Swell after 8 months" August 16, 2019 5.0 It has been good. We have gotten almost 200 reviews in less than a year. Pros It’s pretty effortless after you get it dialed in. Cons That if you allow google and Facebook as a review platform it also introduces the swell review. When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me. They need to remove that option. When I contacted customer support they said it could not be removed. Alternatives considered [Yapi](https://www.capterra.com/p/120854/YAPI/) Reason for choosing Swell They had a free trial. Review Source JP Joseph P. Physical Therapy Hospital & Health Care Used the software for: 2+ years ### "Swell Review" October 7, 2021 5.0 Been going smoothly,using it more efficiently Pros Easy way to get feedback from patients without too much hassle Cons Doesn’t always send to cell phone. Some people will have to use email Review Source MJO Mary Jo O. owner Wine and Spirits Used the software for: 6-12 months ### "Owner" September 27, 2022 4.0 good Pros ability for clients to ask questions via text Cons I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had asked for Review Source Response from Swell CX September 28, 2022 Thank you, Mary Jo! We appreciate your review and will share your feedback about the dashboard not opening to the right page with our product team. BW Brandon W. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Awesome and Easy Service!" August 15, 2019 5.0 Sell CX has completely automated our review requesting process. We are finally obtained amazing 5 star reviews on Google thanks to Swell's easy to use interface and well formatted text messages and graphics. Pros I love that this software is completely automated. Myself and my staff do not have to spend literally any time to solicit reviews from our patients. Cons I have no complaints about this software. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Lighthouse's review request process was convoluted and not well received by patients. Also it funneled them to an internal microsite. Review Source KN Karla N. marketing co director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Experience" September 13, 2022 5.0 Pros Easy way to remind our customers for a review and to have contact with them. Cons Some settings like time and dates and notifications Review Source Response from Swell CX September 19, 2022 Thank you, Karla! I'm really glad Swell has helped you earn reviews from your customers. Thanks for taking the time to leave a review. Trish R. Loan Officer Real Estate Used the software for: Less than 6 months ### "Texting with clients is required these days. Swell helps us so much." October 7, 2021 4.0 Pros It is so easy to use and all my team can use it at the same time! Cons Nothing to share here, it could be faster I guess? Review Source NA Nicole A. Executive Assistant Hospitality Used the software for: Less than 6 months ### "Time-Saver" October 7, 2021 5.0 Pros I like that we are able to allow our entry-level reservations agents access to Swell for communicating with guests. It alleviates the burden on the reservations managers who need to focus their time on other tasks. Previously, our primary methods of communicating with guests were telephone and email, and we did not want to grant full email access. Guests are also able to ask questions quickly directly from our website instead of being put on hold during busy times. Cons I do wish that it would forward unanswered chats to an email after a certain amount of time, say 1-2 hours. Would also like to integrate our Facebook Messenger with Swell, if possible. Review Source CC Cheryl C. Business Manager Hospital & Health Care Used the software for: 2+ years ### "Best Review Software for the dental industry!!" August 23, 2019 5.0 Excellent!! Great company that takes great care of their clients! Pros It's easy integration into our software. Great Customer Service!! Cons not able to control time when review request is sent. (we close late- 7 pm and reviews often go out next day) Reason for choosing Swell Simple software, recommendations, software integration, customer service Review Source RM Robert M. Office Manager Consumer Services Used the software for: 6-12 months ### "GREAT Software! " April 29, 2022 5.0 Working with Swell has been very easy and helpful. The transition from our old software has been extremely helpful. Pros It is very user friendly speaking to customers who like the alternative options of contacting. Cons There is nothing at this time that is considered "like least about". Review Source WC Whitney C. Loan Officer Assistant Financial Services Used the software for: 1-2 years ### "Great tool!" May 9, 2022 5.0 Pros I am on a team who uses this software and we enjoy it! It is a great tool to use to request & collect reviews from clients. It's frees up our time from manually sending emails/texts out asking for reviews, the clients get a link to the exact and correct place to leave a review and the response rate has been great for us. We have recommended and talked about Swell to several people in our industry. Cons We have noticed a few glitches to where our reviews weren't being published to Facebook or Google as we had it set up. Reason for choosing Swell Our companies marketing team set this up. We did not have a say in what product we used -but are overall very pleased with it. Review Source Phil A. CEO, Software Engineer & Agile Coach Computer Software Used the software for: 6-12 months ### "Swell it's a great software to manage any company reputation it's easy to use and very powerful" April 12, 2018 5.0 Pros \- Amazing Reports - Integration with Facebook, Google, and others. - Allow for a lot of customization on the messaging and landing pages. Cons \- The mobile app does not have as many of the features as the web app. I hope a new mobile app makes to their backlog soon. Review Source TS Toni S. Inside Sales Associate Apparel & Fashion Used the software for: 2+ years ### "DSP - May 2022" May 9, 2022 5.0 Pros Easy assess for customer to get connected with my Sales Team Cons Not a big fan of see all my past conversation in the message innerface. I would rather see like an indox side bar option Review Source HM Hannah M. Digital Products Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "Swell Review! " September 20, 2022 4.0 Clients love to see their reviews increase after signing up for Swell! \[SENSITIVE CONTENT\] in particular has been amazing to work to problem solve any issues that arise asap! Thank you! Pros Easy to get connected & easy to check reports! Cons Integration connections often dropped - frustrating for our clients - excited you have new process to minimize this issue! Review Source Response from Swell CX September 28, 2022 Thanks, Hannah! I'm glad your clients have seen their review numbers increase with Swell and that you've been able to get support from our team. I totally understand your clients' frustration about integration connections dropping. We are always working with our integration partners to make sure connections stay consistent. Thanks again for your review and for being a customer! MC Michelle C. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "After Hours Messages" October 13, 2021 4.0 Pros The ease of sending customer reviews to our patients Cons Our office hours are Monday through Thursday 8-5 and Friday 7:30-12:30. We have an automated message for when we are closed. We have been told that they cannot customize it for Friday's hours so each day it shows we are open until 5 pm. I feel like this is an easy fix for your company and you should be able to accommodate daily office hours. Review Source MM Megan M. Dentist Hospital & Health Care Used the software for: Less than 6 months ### "Highly recommend if looking to boost online reviews! " February 3, 2022 5.0 Excellent overall experience using swell. 10/10 would recommend. Pros This software integrates directly with google - making it fast and easy for my patients to leave my practice a review. As a new start up dental office, getting these reviews is really critical. Swell has done a fantastic job of helping us boost our online presence through google reviews. Cons The set up was a little shaky. It took some back and forth with support to work out all of the wrinkles, but support was very responsive and helpful in addressing the issues. Review Source JR Jonathan R. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Swell" October 12, 2021 4.0 Very good. I don't use it everyday unless a patient is reaching out but it helps take some relief off our rings constantly ringing. Pros I think honestly the ease of the use of it. Works great to easily communicate to our patients. Cons There have been minor bugs here and there but they seem to get resolved quickly. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) It wasn't as mainstream Review Source MZ Mahmoud Z. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Happy customer " April 29, 2022 4.0 Pros The platform is so easy to use and has really helped our company improve our Google ratings. Cons I honestly have nothing that I can list here. Swell has helped our organization improve our Google rating Reason for choosing Swell Very intuitive platform Review Source OO Olu O. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing! " August 8, 2019 5.0 By far the best product of its type that I have ever used and I have used several. Pros Swell is the most effective review system that I have seen! It is very easy to use, integrated with our software seamlessly and our review count has gone through the roof!! Simply amazing! Cons I really don't have a lot of complaints regarding this software. It does the job very well. Reason for choosing Swell Recommendation from colleague. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium was not effective Review Source SB Scott B. President Furniture Used the software for: I used a free trial ### "Zak's Home Swell Review" April 30, 2022 3.0 I enjoyed my experience with Swell. Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my operation. Since then, two of the features have been added, but the notification feature is still missing. Once Swell becomes more feature rich, I will probably switch back to it. Again, the staff is great! Pros I very much enjoyed the support staff. They were very helpful. The software admin page is very useful as well. Cons It would be nice to select what notifications are sent. Right now, you either get them all or none. Being able to personalize a feedback template is needed as well. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Price Review Source CG Caitlin G. Marketing Coordinator Construction Used the software for: 1-2 years ### "Review from Third Sun " May 4, 2022 4.0 Okay - will probably seek new software with integration capabilities with our CRM Pros Sequences were the feature I liked most Cons Crashes, not sending, hiccups between old and new platform features and need to switch back and forth Reason for choosing Swell Cost Review Source AH Alex H. Owner Hospital & Health Care Used the software for: 6-12 months ### "Excellent software and ease of use" October 7, 2021 5.0 Pros Easy to get patients to leave feedback. It was easy to implement and training was easy. Cons No really big disadvantages. Perhaps we could see more features roll out. Review Source CJG Christine Joy G. HR Officer Hospital & Health Care Used the software for: Less than 6 months ### "Suggestion" September 26, 2022 5.0 Overall, it is still. Pros It is a review-giver friendly. They will not be lost in exploring it. Feedbacks are real-time. You can seeit right away. Cons It's hard to find the reviews addressed to me. perhaps a little tutorial on how to filter it will be great Review Source Response from Swell CX September 28, 2022 Thanks for sharing your feedback! I will pass it along to our team. If you'd like a tutorial on filtering reviews we can definitely help with that. Please reach out to us at support@swellcx.com and mention you're looking for some help with filtering. Thanks again for the review! HM Heather M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "GLAD WE CHANGED!" August 20, 2020 5.0 So far it has gone very well! Pros We had it set-up so Swell would start the day our other company ended. The transition was seamless! We've already received 7 Google reviews in just a few days! I am very hopeful that we will continue to get new reviews and our business relationship with Swell continues well! Cons I haven't quite mastered the website and it seems very overwhelming but that is partly my fault as I haven't taken time to really work with it since we are so busy. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Swell was less money and I heard other offices are using it. Review Source DM Dakotah M. Manager Automotive Used the software for: 6-12 months ### "Swell is great!! " February 3, 2022 5.0 Pros Ease of use, affordability, great customer service, overall it’s great! Cons It does not integrate with Mitchel1 software Reason for choosing Swell None, swell reached out to me Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Cost of podium is too high Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.