# Page 7 | Swell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Swell the right Review Management solution for you? Explore 357 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172802/Swell/reviews --- Swell 4.6 (357) [View alternatives](https://www.capterra.com/p/172802/Swell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 4th, 2026 # Page 7 - Reviews of Swell ## Showing most helpful reviews Showing 151-175 of 357 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Deanna B. Business Manager Medical Practice Used the software for: Less than 6 months ### "Swell Review" February 8, 2022 5.0 Love that I found you guys at AADOM. Have received 200 reviews in just a few months Pros Reviews, we have gotten so much more of a response using swell. Cons Wish we could print the reviews easily. Reason for choosing Swell Other recommendation of an office manager Review Source BP Bill P. Owner Consumer Services Used the software for: Less than 6 months ### "Keeping the customer up to date is vital in this market." February 4, 2022 5.0 Any minor problems were solved by \[SENSITIVE CONTENT\] Pros In these times of high inflation it is imperative that the customer knows as soon as possible any changes to their account. Prior to Swell we sent out 100 plus letters alerting customers about price increases coming down the line. This took a great amount of time. With Swell we wrote one text and sent it to everyone. So Great! This alone makes Swell worth more than I can explain. Also I needed some help learning how to do this. \[SENSITIVE CONTENT\]from Swell could not have been more helpful. He and all the people at Swell are wonderful. Cons I really have no dislikes about the software. Reason for choosing Swell See above Switched from [Podium](https://www.capterra.com/p/164285/Podium/) First was price. Then I found Swell to be much more helpful and customer friendly. Review Source SW Stacey W. TC Cosmetics Used the software for: 2+ years ### "Swell works" May 3, 2022 5.0 We use it daily and its great for talking to patients. Pros Texting with patients daily and communicating. Cons Not many cons at the moment, seems to work well. Review Source SM Shantelle M. VP Insurance Used the software for: 6-12 months ### "it's ok" October 7, 2021 3.0 Pros It isn't very user friendly. Cons The dashboard doesn't stay up to date. Always shows unread messages. There is a delay in overall usage sometimes attachments won't send To switch from one contact to the nest isn't smooth Review Source JS Jeffrey S. CEO Consumer Services Used the software for: Less than 6 months ### "Huge Increase in Client Reviews! Game changer! " February 18, 2022 5.0 Very good overall. Pros Very easy set up, and was seemlessly integrated into our Client Relationship Management Software. We are now getting consistent reviews every month! Cons $2,400 a year seems a bit steep for what it is. Reason for choosing Swell The service worked, and the price was reasonable. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) I was trying Podium on a month to month, and also had tried Swell. Swell seemed to work better because of the two step process in getting reviews. Review Source MS Michael S. owner Hospitality Used the software for: 6-12 months ### "Satisfied user for Travel and Tourism" October 12, 2021 5.0 Very positive experience. Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software. Pros Chat feature and review prompts are the most impactful for our business. Cons The ap is sometimes a little cumbersome to navigate. Reason for choosing Swell Primarily because Swell was recommended by Fare Harbor. Review Source NH Nallele H. Front desk Health, Wellness and Fitness Used the software for: 2+ years ### "Great" July 22, 2022 5.0 Pros Very great and efficient at getting my office more Google reviews Cons Sometimes swell loses connection with the server Review Source JM Jasmin M. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Enamel Dentistry" February 14, 2022 5.0 Great! Pros Swell is easy to use, and easy to access when need to. Cons We have not ran into any issues while using swell. Review Source EC Erin C. Insurance Coordinator Medical Practice Used the software for: Less than 6 months ### "So many new reviews!" October 7, 2021 5.0 Very good! Setup was seamless and we started receiving reviews right away. My contact with customer service has always been good. Pros Just since restarting the software just three months, we've received over 40 google reviews. It's great to get feedback from patients almost daily and keeps our rating high with minimal effort on our end! Cons I had a slightly difficult time finding where in the software to find patients so we could remove them from contact, but I did find it and that's the only issue I've had so far. Reason for choosing Swell n/a Review Source CW Chelly W. Clinical Administrator Medical Practice Used the software for: Less than 6 months ### "Best Platform to receive 5 Star Google Reviews" February 8, 2022 5.0 My overall experience has been great from the start. Customer Service is always there to help you. Pros I love that it is able to reach out to all of our patients regardless of their cellphone provider. We have had almost 20 reviews in the first week that we start with Swell! I would highly recommend if you're seeking to increase your customer/patient base. Cons I don't think there is anything that I don't like it about it at this point. It is an overall great software. Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/) Because Yapi could not support all cellphone providers. Review Source JF Jessica F. External Physician Coordinator Medical Practice Used the software for: 1-2 years ### "Great for the most part" October 7, 2021 4.0 Pros I think Swell is great for communication with our patients through a text status. Cons The only down fall is that we get an "error" message A LOT which means we need to restart our message and refresh. Review Source MP Max P. Collections Officer Banking Used the software for: 1-2 years ### "Review of Swell" May 4, 2022 4.0 I have reached out to Swell's customer service once and was helped fairly quickly and efficiently. Pros Swell's platform allows us to easily interact with our members for basic institution needs. While easy to navigate, I do wish it was a little more user friendly. I have noticed some small glitches/bugs along the way but nothing too bad. Cons I believe with a couple more updates aimed at ease of use for the consumer will allow me to use the Swell platform even more. Review Source NG Nathan G. Owner Medical Practice Used the software for: 6-12 months ### "Great for Reviews" May 1, 2020 5.0 Overall a great experience with Swell. Highly recommend it. I still recommend them to my friends. Features are not dramatic, however reviews are amazing. Pros The software is very simple to use. The goal for my business was to increase Google Reviews. Swell helps us achieve this! It was amazing a how quickly we started getting good quality reviews. Cons I wish there were more features such as text to confirm patients. It is also a little time consuming to get patients into Swell in order to text them. Reason for choosing Swell Price is very affordable. Review Source VR Verified Reviewer Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Needs work and better support" October 13, 2021 3.0 In the beginning everyone on the team was very excited to get you on board, once on board not much help with the product Pros Love the idea of what it does, but a 10 min run through does not help a business owner get it's full potential Cons The app doesn't work, like they stated it would Reason for choosing Swell It's connection to Fare Harbor Review Source JNI John Nichols I. VOT Consumer Services Used the software for: Less than 6 months ### "Swell February" February 4, 2022 4.0 It was good it helps the company review the products and services well Pros It so convenient to use. It has different features where to send. Cons Customer sometimes received a multiple survey. Review Source DJ Dan J. Owner Hospitality Used the software for: Less than 6 months ### "Beware of Customer Service" January 26, 2022 1.0 Negative Experience. I've worked with many marketing companies over the years and this company is nothing but fraudulant in what they say they are going to do. Signed up for a 1 month free trial period with \[SENSITIVE CONTENT\] the sales rep and he assured me great results and said would contact me after the 1 month trial to go over the results. After the one month free trial it turned into a monthly fee. Again, he was supposed to contact me, which never contacted me again after making the sale of the free month and the auto renew kicked in. Of course I forgot and didn't realize I was being charged the monthy fee until I looked at my credit card bill. I emailed a message to \[SENSITIVE CONTENT\] and never received a message back regarding why I was being charged. This went on for 3 months of billing that I was charged for an no responce. The company stood behind their incompetent sales person who just made the sale and would not refund me for 3 months of service. I have cancelled billing with this company and will never do business with them again. Very unfortunate experience. Feel like I got the wool pulled over my head. Pros I don't have anything good to say about this company. Cons Auto sends text messages or emails to clients too often even after they choose they do not want to be bothered again. Reason for choosing Swell Because another software that we use, their company referred them. Review Source RC Ryan C. Owner Medical Practice Used the software for: 6-12 months ### "Amazing Results!" August 12, 2019 5.0 Working with Swell CX has been great from the start! The team was super great Pros We've used a couple of different review platforms for our clients and this one has by far pulled in the greatest results. One of our dentists now has over 300 5 star reviews and he's thrilled! Swell has helped up make out clients very happy, so that makes us very happy! Cons Easier ability to disable requests/sends Reason for choosing Swell Price and effectiveness and the fact that it was installed and upgrade managed by Swell CX! Review Source MR Madelyn R. System Manager Marketing and Advertising Used the software for: 2+ years ### "Great Software - easy to use!" August 23, 2019 5.0 Excellent tool to increase reviews Pros Easily integrated with existing software. Great customer support Cons We haven't found anything that we dislike or has been a negative about Swell Review Source SK Scot K. COO Hospital & Health Care Used the software for: 6-12 months ### "Swell Reviews" May 4, 2020 5.0 We were getting reviews for our dental office, but not necessary reviews on Google. Swell allowed us to increase our Google reviews up to 40 more reviews on average per month. This will definitely help us get more new patients. Pros Swell has been fantastic in increasing the number of Google Reviews for our office. It was super easy to get set up to and sync with our management software. Cons We haven't had any issues with Swell or any real cons. Review Source NK Nick K. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Benefits for a dental office" August 16, 2019 5.0 Keeps us constantly improving our patient’s experience as well as allowing our patient’s testimonials speak for the quality of care we offer Pros Ease of application, automatic connectivity with my patients, well organized dashboard Cons Some patients had difficulty doing the survey if they did not have a google account Review Source AR Andrea R. Practice manager Health, Wellness and Fitness Used the software for: 1-2 years ### "A great investment" August 8, 2019 5.0 In the past, we had requested that patients review our business on-line with little response. Once the software was set up, we have several reviews each day. Pros We get so many reviews. Our Google reviews have helped our business stand out from the others. Cons I have no complaints. You can set it up to target a specif social media account. Review Source RG Reid G. Production Manager Construction Used the software for: 6-12 months ### "Swell Review " October 19, 2021 3.0 Pros That I don’t have to email a review form to our customers. Cons Following up with a homeowner about their review if they have not written one yet. Review Source CL Christi L. Loan officer Real Estate Used the software for: 6-12 months ### "Mostly a good thing" September 19, 2022 5.0 Cons The issue is that this software is supposed to make things easier, but the notification to review comes from a random number. No one follows through unless I specially ask them and at that point I may as well just be sending out requested myself. Review Source Response from Swell CX September 28, 2022 Thanks for writing a review! I'm glad Swell has mostly been helpful, but sorry to hear that your customers haven't been following through on the requests. We do recommend mentioning that they'll be getting a text so they can keep an eye out for it, but customizing your message and including a photo usually works well to earn responses even if you don't say anything in person. If you'd like any help customizing your texts, please reach out to us at support@swellcx.com so we can help! CB Cesar B. VOT Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use" February 3, 2022 5.0 I have been using it for a month, I can say Im suprised of the results, it is very useful to be able to reach the customers and send them information to see their customer experience. Pros You can reach customers very easy, and promote your company through SMS. Cons The interface could improve, its not bad, but it can be better. Review Source TG Talar G. dentist Hospital & Health Care Used the software for: Less than 6 months ### "Game Changer" August 15, 2019 5.0 Excellent customer support and software has worked without any problems. Pros Ease of use and immediate results. Customer support is very helpful and want you to succeed. Cons I wish there was a phone app for it but it seems it is in the works! Alternatives considered [Yapi](https://www.capterra.com/p/120854/YAPI/) Reason for choosing Swell I liked how it integrated into my current software Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.