# Page 8 | Swell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Swell the right Review Management solution for you? Explore 357 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172802/Swell/reviews --- Swell 4.6 (357) [View alternatives](https://www.capterra.com/p/172802/Swell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 4th, 2026 # Page 8 - Reviews of Swell ## Showing most helpful reviews Showing 176-200 of 357 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TD Talon D. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Pure Genius" February 13, 2020 5.0 10/10, couldn't be happier. Pros How hands off and accessible it is. It's hard to imagine something being easier to work with. Cons When my CC was changed I wasn't notified it was no longer working. Of course it's my responsibility as well. Alternatives considered [Legwork](https://www.capterra.com/p/197115/Legwork/) Reason for choosing Swell Ease of use Review Source HA Hilary A. eCommerce Manager Apparel & Fashion Used the software for: Less than 6 months ### "Good features for a good price" February 8, 2022 5.0 Very good, customer service is great. Pros That I get more features than my other software for a better price. Cons Google messaging is not yet connected. Would be great to have all messaging in one place. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Less expensive and offers more features. Review Source TM Thomas M. General Manager Construction Used the software for: Less than 6 months ### "Good for what it is" October 19, 2021 5.0 It helps us build our reputation through google reviews easily Pros how easy it is to get google reviews from customers Cons NA I like everything about swell . It is a great product Reason for choosing Swell I didn't Review Source JM Joshua M. Creative Director Recreational Facilities and Services Used the software for: 6-12 months ### "Good, Bad and Easy to use" October 12, 2021 4.0 Pros The installation Process was easy to implement and teach Cons could use a few more options as far as reporting goes Review Source DO Devin O. Marketing Insurance Used the software for: Less than 6 months ### "Useful for collecting Google reviews" April 14, 2022 4.0 I am newer to Swell, but so far the experience has been positive. The platform is simple, user-friendly, and our rep has been very helpful. Pros Swell allows us to message our customers and ask them to leave Google product reviews for our business, which is very important to us Cons For what it does, it seems a bit on the pricey side. Switched from [Feefo](https://www.capterra.com/p/160258/Feefo/) Feefo's widget capabilities are limited and the product is expensive Review Source MA Mariana A. Practice Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Great investment!" August 8, 2019 5.0 Since having integrated Swell into our practice, our online presence has gained a lot of momentum by having increased our google reviews. Pros Swell has made it easy to reach out to patients for reviews and feedback after their services. Cons n/a everything has worked as promised when we joined Review Source SC Sandy C. Office manager Hospital & Health Care Used the software for: 1-2 years ### "Swell" April 29, 2022 4.0 Pros I love that we don’t have to think about asking for reviews. Cons Gets off line quite often. Takes awhile to get ahold of customer service. Review Source Jason K. Chief Operations Officer Health, Wellness and Fitness Used the software for: Less than 6 months ### " Amazing results four a very competitive price " November 2, 2018 5.0 The set up was easy and the result started rolling and the very first night. Pros I cannot believe how effective this program has been for obtaining reviews for our practice. This is our fourth program we have used over the past five years and we’ve gotten more reviews in a month than all the others combined for those five years. Cons Nothing, it has been great and easy to use. Review Source DR Deanne R. Practice Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Swell CX Happy Subscriber" October 29, 2018 5.0 Right from the beginning it was easy and no pressure. I first met with some people with Swell CX at an AADOM conference and they were no pressure!...I loved that! Even though I didn't go back to the office Monday morning and call them right away I knew exactly who I would contact when we were ready to implement a service like this. We sat pretty stagnate for many months with the same 12 reviews, we immediately had a response when we no longer had to ask patients for their feedback, it was automated and done for us! In the first month we doubled our reviews and our team didn't feel stress to have to ask for it. The implementation process was so easy it took about 15 minutes and they were so mindful and respectful of my time. Great company, great service, great people. Pros This is mindless! What do we have in our day that we can say is mindless? We no longer had to figure how to have that sometimes challenging conversation to ask for a compliment. Cons The software is great! Even when we had a sync failure their tech team called us as soon as they realized a problem...One less call for me to make. Review Source MG Michelle G. Scheduler Construction Used the software for: 6-12 months ### "Swell review" April 29, 2022 3.0 Pros The website is easy to use. It is nice that attachments can be added and the best part is that we do not have to use our personal phones. Cons It would be nice if the message would send using the enter key instead of having to click the arrow. Review Source AG Adam G. Department Manager Music Used the software for: Less than 6 months ### "It was Swell!" February 15, 2022 4.0 Pros The ability to communicate with the customer through the App. Cons Have not found any yet. Everything does what I need it to do. Review Source DB Daeus B. Tour Manager Hospitality Used the software for: Less than 6 months ### "Mahalo for a great marketing tool!" February 8, 2022 5.0 Fantastic \[SENSITIVE CONTENT\] (from the support chat function) are amazing and so helpful! Pros Customer service and support is amazing! Our reviews have doubled in the short time we've been using Swell. Cons UI can be improved so we don't have to change between the old experience and new experience. Also, a more diversified survey would be nice, i.e., multiple-choice questions. Review Source MG Matthew G. Customer Experience Consumer Services Used the software for: 6-12 months ### "Great for Customer outreach" April 29, 2022 5.0 Pros That is allows you to view if the customer process of the Review. Cons As of not I have not had any cons of the system. Review Source eA elizabeth A. OFFICE MANAGER Consumer Services Used the software for: 1-2 years ### "Swell Review " May 10, 2022 5.0 Pros Easy to use. Fast response from Customer service representatives Cons No cons at the moment. As of know easy to use. Review Source SM Sarah M. Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy new business owner " February 3, 2022 5.0 So far happy. Want more reviews but so far so good Pros Ease of patients leaving reviews. And that I can control who not to send reviews to. Cons I wish it had an online booking feature Review Source AB Adrian B. Marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Does What It Says It Does" August 9, 2019 5.0 Swell has really helped us grow our Google reviews easily and consistently. Pros Completely Automated System so that we do not have to manually take care of Google reviews. Very effective at gathering reviews too. Cons Nothing really, sometimes there have been small sync errors that are immediately corrected for the next day. Review Source RA Renee A. Scheduling Coordinator Medical Practice Used the software for: 6-12 months ### "Great Software" August 16, 2019 5.0 We have found swell to be very helpful when asking for patient reviews. It sends out messages at the right time (later in the evenings) when most patients have time to relax and focus on writing a review. The experience for the patient seems to be easy to respond. Pros Swell if a really user friendly software. Very easy to login, smooth transactions when using. I highly recommend! Cons At this time there is not really anything I dislike! Review Source MH Martha H. Owner Medical Practice Used the software for: 6-12 months ### "Amazing Product" October 7, 2021 5.0 Pros Swell makes it easy for our customers to give us honest feedback. Since we've had Swell we have been receiving consistent reviews! Reviews help our business grow which is amazing! Cons Integration with reviews from other sources such as yelp and facebook. Review Source DJ Daniel J. Chief Marketing Officer Health, Wellness and Fitness Used the software for: 6-12 months ### "Love the simplicity and seemliness of the program. It is easy for our patients to use. " April 4, 2018 5.0 Pros Love the simplicity and seemliness of the program. It is easy for our patients to use. With it being linked with our practice management software. It takes the task off our hands of asking each and every patient for reviews. Being automated is amazing Cons There is nothing that i do not like about this software. It has been great and easy to use for myself and my staff Review Source JM Jodi M. VP Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Nice service " October 13, 2021 5.0 I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to leave reviews automatically which has been useful. Pros We got swell to streamline communication with our renters and to help get us reviews Cons It’s not super easy to use, I get frustrated when trying to get something done. Review Source TL Taylor L. Clinic Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great!" October 12, 2021 5.0 Pros Makes it easy to reach out to patients without actually calling them! Cons Nothing that I would change. everything is going very well. Review Source SM Sarah M. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Effective at reviews" October 12, 2021 5.0 Pros Increased my google reviews significantly! Cons Some hiccups with setup but worked out the kinks and it’s been smooth sailing Review Source JMF Jan Mellenium F. VOT Medical Practice Used the software for: Less than 6 months ### "Rockstar" February 15, 2022 4.0 Amazing Pros It is easy to use and Efficient to use specially on multiple sending of review links. Cons There is no notifications on to the sender how the review went. Review Source KB Karli B. Physical therapist Hospital & Health Care Used the software for: 6-12 months ### "An asset to our clinic " October 7, 2021 5.0 Pros When a patient is discharged we send them a link to review the clinic. It is very easy for them to click the link and write a review. Several patients have chosen our clinic because it has the most positive Google reviews in the city. Cons I haven’t experienced any issues using the software. Review Source LW Luke W. Dentist/ owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Good stuff" August 8, 2019 5.0 Pros SwellCx has been a great product. Patients find it easy to use, and don’t feel badgered by reminders. We’ve gotten a steady flow of reviews finally, after trying out 3 other services and being let down. Cons Emails and review requests are being put into patient spam folders. Wish they had an automated surgery they could make too. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.