Westrom Software

RouteStar Solutions


4.5 / 5
4 reviews

Who Uses This Software?

DSD, Delivery Distribution, OCS, Bottled Water, Medical Waste, Uniform Rental, Dairy/ ICE, Sales and Service business.


Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $200.00/month
  • Pricing Details
    Software Subscription option or Software Purchase option
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Westrom Software
  • theserviceprogram.com/
  • Founded 2006
  • United States

About RouteStar Solutions

RouteStar Solutions is a unique, industry driven, route management software package that is an ideal solution for your on-the-go Delivery Distribution, Sales and Service business. Integrate with Intuits QuickBooks. The robust Mobile Solution allows you to be paperless for onsite invoices while offering customers their online Service Portal & Online Xpress Store improves customer service, satisfaction and streamlines orders/ invoices . Inventory Management, CRM, DSD, simple and intuitive.


RouteStar Solutions Features

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Capacity Planning
  • Drag & Drop Scheduling
  • Driver Management
  • Emergency Dispatch
  • GPS Tracking
  • Performance Metrics
  • Route Costing
  • Territory Management

RouteStar Solutions Reviews Recently Reviewed!


Highly Functional & Easy to Use

Oct 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Each feature - old or new is simple to navigate and learn; making training on this software quick and leaves the trainee with to be able to operate the software with confidence.

The mobile feature allows communication and changes to daily routines easy, and effective for both operator and driver.

Cons: We consistently have to re-route the data base which can be frustrating at times, especially on busy mornings, but the Support Team usually resolves this in a timely manner.

Overall: Ease with routing, and managing an organized delivery schedule for our clients offering a stable and reliable routine for our drivers, and clients.

The mobile feature allows both driver and operator to review each day, no matter where they are. Mobile features allow access and operations anywhere, anytime making it great for days when you have to leave the office for a period of time.

Vendor Response

by Westrom Software on October 04, 2018

We greatly appreciate your feedback. It is gratifying to know that you are using our RouteStar Solutions software package to its full functionality. Your input on how the mobile feature benefits your company, lets us know we are ¿on the right track¿ with providing the most optimal solutions to run your business efficiently.
Thank you for taking the time to write this detailed review. Your honest opinion helps us to grow and improve.

Overall, I have been very pleased with our RouteStar experience

Jun 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: RouteStar Solutions customer support/technical support is great. The team is very friendly and helpful

Cons: Like any software, RS takes some time to learn and become fluent. Fortunately, the technical support is available daily to help with any questions.

Vendor Response

by Westrom Software on June 11, 2018

Thank you for sharing your positive experience using RouteStar Solutions.
As the industry's leading Medical Waste Collection, Routing, and Destruction tracking software, mobile and Generator Portal package, we welcome your suggestions to continue supporting your on the go needs.
Since switching software, our valued clients referrals are always appreciated.

Great people to people service

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support always responds fairly quickly.

Cons: Some features don't work such as the 'Route Map'. Also to use some of the other useful features, we need to pay extra. It would be very convenient for us if Routestar also ran on a 28 day calendar.

Overall: Good.

A great answer for the hard-to-please service industry

Mar 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Seems to be the capability to customize the software to specific needs

Has a vast amount of available data for most route service businesses

The mobile side is very simple and can be used across all platforms

Data backed to a tried and tested accounting backend (Quickbooks)

Cons: Doesn't automatically live sync to the mobile app/QuickBooks, you're required to click to sync

Sales tax is limited to capabilities of QuickBooks, which is suitable for most

Access DB - not easily synchronized to third-party cloud apps

Vendor Response

by Westrom Software on March 28, 2018

Thanks for taking time to provide your feedback and kind remarks. We have great news! there is a Live Auto-Sync utility available to sync to Mobile from your server. Just reach out to Tech Support team to assist you. Any questions your Account Representative is happy to assist.