--- title: "HSI Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HSI the right EHS Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172814/HSI/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- HSI 4.6 (81) [View alternatives](https://www.capterra.com/p/172814/HSI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of HSI Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews DV Dev V FreelanceBanking, 51 - 200 employeesUsed the software for: 6-12 months. “HSI excels as a reliable, support-driven training and informatics solution—especially powerful for compliance and EMS training environments—though it comes with trade-offs in flexibility, cost, and usability flow.“ August 25, 2025 SM Shablonde M CSRInformation Services, 51 - 200 employeesUsed the software for: 6-12 months. “At times, priorities shifted quickly, which made scheduling and planning a bit challenging.“ October 21, 2025 PM Peter M Executive managerRetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “They provide a wide variety of compliance and safety courses that covers every aspect that I need in the grocery retail industry.“ October 16, 2025 IH IT Dept H Technology and Process ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The website and reps I was working with were not very clear in explaining what was required, when, and how to proceed.“ August 6, 2025 SA Shayna A Aquatics DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “It's also nice having the portal to participants can always have access to their information/certification.“ November 15, 2025 IH IT Dept H Technology and Process ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Also, I could not book an in person class for my instructor certification.“ August 6, 2025 SN Sandra N CoordinatorEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “HSI facilitates student teacher interaction and incorporates AI intelligence in its course management.“ October 3, 2025 AM AL M Safe Harbor CoordinatorCivic & Social Organization, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes responses, emails get lost in the abundance. “ February 7, 2025 ## Showing most helpful reviews Showing 1-25 of 81 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Director Used the software for: 3-5 years ### "Our experience with HSI " September 21, 2026 1.0 Our experience with Health & Safety Institute (HSI) has been extremely frustrating, particularly with both the Learning Management System (LMS) and Safety Management System (SMS). The biggest issue has been the lack of meaningful customer and technical support for their SMS platform. There is no practical direct phone-support capability, no option to schedule a Teams meeting with a knowledgeable technical specialist, and no consistent way to work directly with an individual who actually understands the platforms well enough to troubleshoot problems in real time. Our company has had three different HSI liaisons. Unfortunately, none of them demonstrated sufficient working knowledge of the LMS or SMS to effectively diagnose or correct the issues we encountered. Most of the support we received consisted of searching HSI's video library and sending us links to instructional videos. In several instances, even the video links provided to us did not work. That is not an effective substitute for knowledgeable technical support, particularly when an organization is trying to implement and manage enterprise-level EHS systems. System reliability and communication have also been concerns. Both platforms will occasionally experience outages or become unavailable, yet we have not consistently received advance notification, outage alerts, or timely communication explaining that a system problem is occurring. As a result, users may initially spend time troubleshooting what appears to be an internal problem before determining that the HSI platform itself is unavailable. For systems being relied upon for safety training, incident reporting, inspections, corrective actions, and other EHS functions, timely service-status communication should be a basic expectation. Another significant concern has been platform changes. Capabilities, processes, or system functionality have changed without adequate notification to customers. When we later questioned why something no longer worked the way it previously had, the response was sometimes essentially that the platform had always operated that way, with little recognition of the previous process or functionality. This creates unnecessary confusion and makes it very difficult to establish consistent internal procedures around the systems. We also experienced considerable frustration during implementation when limitations in system functionality were not clearly identified early in the process. Requirements that had been discussed for months eventually proved difficult or impossible to configure as expected, resulting in additional effort, delays, rework, and expense. Both the LMS and SMS have useful capabilities, and HSI may be adequate as a short-term bridge for an organization that needs to establish basic EHS infrastructure quickly. However, based on our experience, I would not recommend HSI as a permanent enterprise solution for an organization that needs a robust, scalable EHS management system with strong technical support and responsive account management. Ultimately, far too much time and energy has been spent trying to obtain answers, troubleshoot platform issues, work around system limitations, and determine why functionality has changed. An EHS management system should reduce administrative burden and make the safety program easier to manage. Too often, our experience with HSI has produced the opposite result. Pros See details below for explanation toward our positive experience with HSI. Its a user friendly platform. Cons See details below for explanation toward our negative experiences with HSI. Terrible customer support Review Source VI Vanessa I. Counselor Used the software for: 1-3 years ### "Great Trainings Available!" March 16, 2026 5.0 My overall experience is great. I have learned a lot through trainings and I am able to retain most of everything I learns Pros I like that they have multiple trainings available that actually help you retain the knowledge you need. Cons I do not like that there are no refresher courses readily available for all trainings there are only there for some. Review Source R Reviewer Corporate Trainer Used the software for: Less than 1 year ### "CPR/FIRST AID Instructor Course" November 27, 2025 4.0 Pros The ease of use and the simplicity of the software. THe site could be a bit more user friendly, but all in all it is a good platform Cons The site can be cumbersome and difficult to get back to a specific spot while trying to get your students listed Review Source R Reviewer Secretaria Used the software for: Less than 1 year ### "Plataforma prática, intuitiva e com ótimo custo-benefício!" November 26, 2025 5.0 Minha experiência tem sido excelente! O HSI realmente ajuda a otimizar o tempo e tornar o aprendizado mais acessível. A plataforma é estável, o suporte é rápido e os cursos têm qualidade. É uma ótima ferramenta para quem busca desenvolvimento profissional de forma prática e eficiente. Pros O HSI é muito prático e intuitivo. A plataforma tem uma interface limpa, fácil de navegar e com recursos que economizam bastante tempo no dia a dia. Gosto especialmente da forma como organiza os cursos e materiais, facilitando o aprendizado e o acompanhamento do progresso. Cons Alguns conteúdos poderiam ter mais exemplos práticos e atualizações mais frequentes, mas nada que atrapalhe o uso geral da plataforma. Review Source VR Verified Reviewer Aquatics Director Used the software for: Less than 1 year ### "Great Way to get The Community Together!" November 18, 2025 5.0 Pros It's a great way for our staff and community to get certified. It's also nice having the portal to participants can always have access to their information/certification. Cons I would say that like any certification course or organization, it can cost money to use so keep that in mind! Review Source Elsa S. manager 5.0 November 4, 2026 AI summary based on a full review HSI provides a centralized system that automates compliance and certification processes, which helps reduce administrative burdens and enhances reporting capabilities. The initial subscription cost may be a barrier for smaller businesses, despite the overall return on investment it offers. Log in to unlock the full review, detailed ratings, and pros & cons Kiara W. LBA University Manager Used the software for: 1-3 years ### "Awesome Software!" October 9, 2020 5.0 HSI has been a great benefit to my company and really helped us out in a time of needing a great LMS and online training. Our Customer Service Representative, Account Executive including tech support are just really awesome and provide amazing support. None of my questions have gone unanswered and they are always on point to provide us with new updates they've released. HSI will even reach out to make sure our company is doing well and if there's anything they can help us with. Pros I really love how dynamic the software is. It's easy to keep track of all my students, courses and even manage reports including purchasing additional credits. I also really like that HSI continues to provide updates and improvements to their software. It's very much so a "point and click" system with easy navigation. Cons Nothing bad to say about this software. Review Source R Reviewer Corporate Training & Development Used the software for: Less than 1 year ### "Our employees love this platform!" November 12, 2020 5.0 The pandemic has increased the need for remote and mobile learning. Engaging employees in this way would have taken months of work for several people. Thinkzoom solved all this in a matter of days. We feel like we truly struck gold with this platform. Pros This platform is easy, easy, easy! We were up and running within a week and after trialing it with a few employees, we had them clamoring for more. As the only trainer in our organization, I spent hours trying to develop content, research information, and deliver training in engaging ways, but this platform from EJ4 does all of that for me, and more. Additionally, their catalogs are comprehensive, ensuring our learners never get bored with the content. The best feature, however, is the ability to build custom, curated tracks for specific groups of learners and it only takes minutes. We couldn't be happier! Cons The only suggestion I would make would be to improve the reporting structure, although that could simply be a matter of needing more data than what we currently have. Review Source R Reviewer COO Used the software for: 1-3 years ### "Low-Grade Quality and Sneaky Salesmanship" February 9, 2022 3.0 Sneaky salesmanship, difficulties with the built in reports, extra-ordinary amount of time employees needed to put into the coursework. Overall, not for a small manufacturing company. Pros I thought it would be easy to use for my employees but the course work took some employees hours out of their day. Cons The sales team was sneaky and tried to make our company renew the program after they were told it wasn't working for us. We paid for a year and didn't like it. As a "Leader in their industry" they should, in good faith, understand and allow us to find something that fits our company. Review Source VR Verified Reviewer HR Generalist Used the software for: Less than 1 year ### "We LOVE Thinkzoom!" October 1, 2019 5.0 Working with Thinkzoom is a dream. We are a small company and this program is very affordable and they provide meaningful, contemporary content that is engaging for our workforce. There is so much to love with Thinkzoom. Pros Where do I begin? As the newly-hired administrator for our training programs, I began immediately looking for different LMS platforms, as our previous company was clunky, outdated, and the material was boring. As I looked at different platforms, I noticed most of them provided off-the-shelf content that we could purchase. I realized the content was mainly produced by one company - EJ4. So, I looked into EJ4 and found Thinkzoom, which is the LMS provided free of charge, when you purchase EJ4 content. HELLO! Why not just go to the source? The platform is contemporary and very easy to use. Implementation was a breeze. And the content? Amazing. Cons If I had to pic at least one con, I would just wish they offered an authoring tool, to create your own training. They do have a course builder available, where you can build your courses and insert quizzes, but I would love to see actual authoring become available. Review Source R Reviewer Hazardous Materials Specialist Used the software for: 1-3 years ### "Very satisfied with HSI training videos " October 9, 2020 5.0 I did not have any negative experiences during the entire process of setting up an account with HSI. Their customer service reps are super friendly and very responsive. They check in on you periodically and they let you know when new training videos that may be relevant to your industry are available. Pros My university contracted with HSI to supply training videos for students, staff and faculty. The videos are high quality, up-to-date and easy to navigate. The training videos are created by subject matter experts and update automatically when regulations or industry standards change. Cons It's not cheap, but you get what you pay for. Review Source R Reviewer EHS Manager Used the software for: Less than 1 year ### "Quality content in an easy to use format" December 8, 2020 4.0 HSI has been great to work with. They provided lot of information during the set up phases and are quick to respond to questions regarding the system. Pros HSI has quality content in an easy to use format. Users can easily access and take their required training. Supervisors monitor progress through premade reports that are easily customized. Administrators set up a system and only have to do short regular check ins. Cons Our organization doesn't have an email for each employee so updating passwords requires and admin but we've gotten a good system in place. Review Source R Reviewer Divisional EHS Supervisor Used the software for: 3-5 years ### "Good product at a decent price." June 6, 2025 4.0 Overall HSI has been a good partner for us. Out team is able to see when they have training and administration can make sure they are done on time and that the staff is learning the programs with test scores. Pros The learning management system makes it easy for our team to assign trainings and assure they are completed. Cons The price seems a bit high if you are doing a lot of office or specific training programs. At $5 an assignment it adds up quickly. Review Source Peter Jonathan M. Executive manager Used the software for: Less than 1 year ### "system with high user acceptance." October 17, 2025 5.0 They provide a wide variety of compliance and safety courses that covers every aspect that I need in the grocery retail industry. Pros The user interface is often described as intuitive and straightforward, making it easy to understand and operate. Cons The price can be high, especially for organizations that need to purchase many individual training assignments at a per-assignment cost. Review Source R Reviewer Human Resources Used the software for: 1-3 years ### "Workforce Management Platform " October 7, 2025 5.0 Pros HSI is an excellent workforce management platform that provides training and support for professionals. Cons HSI requires a learning curve. Training is offered by highly qualified experts, yet criteria are rigorous and time consuming for professionals. Review Source Anil S. Director Used the software for: Less than 1 year ### "Mind Blowing Software" September 30, 2022 5.0 It's a great software for managing SDS and offering online training to staff. Simply said, HSI is a breeze to work with and comprehend. The UI does a great job of making things easy for the user. In other words, go for it! Pros The fact that this program may be altered to suit individual needs is its greatest strength. Able to provide the reports I need to update staff and management on our progress. For organizations, this is top-notch software. Additionally, HSI's customer service is quick to respond and provides useful information. Cons Not a single aspect about this product has disappointed me thus far. Review Source R Reviewer Paramedic Training Officer Used the software for: Less than 1 year ### "Great Resource for EMS Training" December 17, 2020 5.0 We are extremely pleased with our purchase. It has allowed us to provide needed continuing education to our EMS providers at their convenience. Most work out of our satellite stations and this has been essential to maintain their professional licensures, as well as, allowing them to keep sharp on EMS knowledge. This ultimately leads to high quality patient care. Our providers have given very positive feedback about our purchase of HSI online training. Very soon, we plan to start taking advantage of their other great features, such as, creating custom classes. Customer service has been exactly as promised, top notch! \[SENSITIVE CONTENT HIDDEN\] continues to impress and deliver, help every time I call. One can imagine how useful it has been during this year of 2020. Pros The online training is easy to assign to my EMS providers. The classes offered are full of useful and current information. Providers are able to receive CEU's for state and national recertification on their own time. They offer a wide variety topics to choose from that challenge all levels of EMS certifications. Cons During a training session, providers are able to pause and resume the class you are taking overall, but not in the middle of the video. Must watch again, in its entirety, if you log out of class while watching this portion. Fortunately, the length of these segments are kept reasonable, so issues with this are very minimal. Review Source R Reviewer Corporate Safety Manager Used the software for: 3-5 years ### "Corporate Safety Manager" December 8, 2020 5.0 HSI (Vivid Learning) has been excellent in providing me with helpful information and suggestions on training content for our employees. This include materials outside of our package content, at reasonable prices. Their customer service people have gone above and beyond my expectations. Pros Topics are current and meet todays training and educational requirements. Because we are able to load them onto our own LMS site, student/employee access is convenient and makes it user friendly. Cons We do a lot of classroom training at our DC's and sometime the classroom (handouts) are a little sparse. Review Source R Reviewer HR Administrator Used the software for: 3-5 years ### "Vivid Software Review" October 15, 2020 5.0 The team is very quick to respond when any issues or questions arise and offers good suggestions to facilitate changes, user experience, etc. Pros The software is easy to deploy, track and create reports with. Cons There's 3-4 weeks of downtime as you're moving into a new calendar year while the team makes the training updates. There have been a few glitches where the software can't be programmed to accommodate individual company training needs. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "HSI is the choice to use for LMS training" December 7, 2020 5.0 It has been fantastic! Pros Very easy to set up to get people the training they need. They update the training, so it does not become stagnant Cons Some reports are not exactly what I need....but one call to customer service and they will run it for you Review Source R Reviewer HR Director Used the software for: 1-3 years ### "HSI is Great!" October 28, 2020 5.0 HSI is great! I am really glad we switched over to them. Not only do they provide a great level of support but they saved our company a lot of money. Pros I really have enjoyed using the HSI platform. It makes it easy for me to administer our First Aid/CPR program for all of our employees and instructors. If I have any questions, \[SENSITIVE CONTENT HIDDEN\] and her team at HSI are so fast and responsive about getting back to me. They are a joy to work with. Cons It took me a minute to learn it and some of the options are not in the most obvious of places. But once I learned the program, I can now use it easily. Review Source R Reviewer Training Director Used the software for: 1-3 years ### "HSI OSHA " October 17, 2020 5.0 Pros My experience with HSI has been great. We were not able to hold in-person OSHA 10 and 30 classes so we were in need of a trustworthy online host. HSI has the pricing and service that our electrical apprenticeship needed. Kudos HSI and thank you! Cons There were no issues that I would report as unsatisfactory Review Source R Reviewer Safety Coordinator/Shop Supervisor Used the software for: 3-5 years ### "VIVID/Pillar computer-based safety training" December 9, 2020 5.0 Overall experience with HSI personnel has been excellent. Very personable and willing to help. Support has always been prompt. Pros Functionality is flawless; not glitchy at all. Ease of use for students is very good; even my less PC savvy people have no issues. Ease of use from an Admin standpoint is a little more involved. There is a somewhat steeper learning curve with the refreshed software.(Pillar) Most of this is due to the level of options available to you. You can report on virtually every facet of the program, and configure it in every way imaginable. While this is great from a flexibility standpoint, until you figure out exactly what you need and what you don't, it can be a little daunting. Overall though, very well laid out and easy to navigate. Cons There are almost too many features now, if that can be considered a negative. Review Source R Reviewer Regional Manager Used the software for: 1-3 years ### "Great Customer Service" October 15, 2020 4.0 \[SENSITIVE CONTENT HIDDEN\] has been very helpful and responds quickly. Pros Ease of use and courses are informative. Customer service is great and respond to me quickly when I need assistance on the admin side. Cons Not all courses are provided in Spanish. Review Source R Reviewer Fire Chief Used the software for: Less than 1 year ### "24/7 Fire & EMS Online Training" November 10, 2020 5.0 HSI has provided our volunteer fire department with exceptional customer service. Our sales representative was extremely helpful when setting up our software program. He worked with me on several occasions to ensure that I had a good understanding of how the software worked and answered any questions that I had. He continues to check with us to ensure our satisfaction with the software and that it meets our expectations. Pros The software is easy to use. It is simple to understand and set up for users. Content of this software is very well put together and the software company is always updating the content to ensure the most up to date information for users. Cons At this time I do not have any cons for this software. 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