# Page 2 | HSI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is HSI the right Learning Management System solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/172814/HSI/reviews

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HSI

4.6 (79)

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Last updated March 13th, 2026

# Page 2 - Reviews of HSI

## Showing most helpful reviews

Showing 26-50 of 79 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RR

Raquel R.  
Secretaria  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Plataforma prática, intuitiva e com ótimo custo-benefício!"

October 20, 2025

5.0

Minha experiência tem sido excelente! O HSI realmente ajuda a otimizar o tempo e tornar o aprendizado mais acessível. A plataforma é estável, o suporte é rápido e os cursos têm qualidade. É uma ótima ferramenta para quem busca desenvolvimento profissional de forma prática e eficiente.

Pros

O HSI é muito prático e intuitivo. A plataforma tem uma interface limpa, fácil de navegar e com recursos que economizam bastante tempo no dia a dia. Gosto especialmente da forma como organiza os cursos e materiais, facilitando o aprendizado e o acompanhamento do progresso.

Cons

Alguns conteúdos poderiam ter mais exemplos práticos e atualizações mais frequentes, mas nada que atrapalhe o uso geral da plataforma.

Review Source

VR

Verified Reviewer  
Desarrollador de software  
Computer Software  
Used the software for: 6-12 months

### "Formación completa y soporte constante en ciberseguridad"

October 26, 2025

4.0

La he utilizado personalmente para sus cursos de ciberseguridad y he tenido asistencia en todo momento. He tenido formación desde fundamentos de ciberseguridad hasta conocimiento sobre un ataque DDoS

Pros

Su plataforma es muy completa, la he utilizado personalmente para sus cursos de ciberseguridad y he tenido asistencia en todo momento.. Lo que más me gusta es la flexibilidad: se puede acceder a la formación online, blended o presencial, lo que facilita adaptarse a diferentes entornos. Además, la calidad del contenido y la organización de los cursos hacen que la formación sea clara y profesional.

Cons

Algunas funcionalidades están más orientadas a empresas grandes, por lo que los usuarios individuales pueden encontrar que ciertos módulos son excesivos o difíciles de aprovechar por completo.

Review Source

tA

tariq A.  
supervisor  
Accounting  
Used the software for: Less than 6 months

### "Homeland Security Investigations (HSI) – A division of U.S. Immigration and Customs Enforcement "

March 3, 2025

5.0

Homeland Security Investigations (HSI) – A division of U.S. Immigration and Customs Enforcement

Pros

HSI is a recognized leader in Environmental, Health and Safety and workforce development software, training, and compliance solutions.

Cons

safety management and compliance solutions for businesses of all sizes. Our combination of technology and content solutions help safety, human resources and operations leaders train and develop their workforce, keep workers safe and meet regulatory and operational compliance requirements.

Review Source

SM

Shablonde M.  
CSR  
Information Services  
Used the software for: 6-12 months

### "Health Coach"

October 21, 2025

4.0

Overall, my experience with HSI was a good one. I learned a lot about health care and I appreciated the people I worked with. Like any workplace, there were challenges, but they helped me become more adaptable and confident in my role and value for you money

Pros

What I liked most about HSI was the collaborative environment and strong focus on teamwork. Everyone was willing to help each other, which made it easy to learn and grow. I also appreciated the structure and communication between departments—it really supported getting things done efficiently. There was a lot of good customer support

Cons

At times, priorities shifted quickly, which made scheduling and planning a bit challenging. However, it taught me to be more flexible and adapt to changing situations and some bugs and issues slowed down classes

Review Source

VR

Verified Reviewer  
Freelance  
Banking  
Used the software for: 6-12 months

### "HSI Training Platform—Efficient, Well-Supported, but Needs More Flexibility"

August 25, 2025

5.0

HSI excels as a reliable, support-driven training and informatics solution—especially powerful for compliance and EMS training environments—though it comes with trade-offs in flexibility, cost, and usability flow.

Pros

Intuitive and well-organized interface Excellent training platform with outstanding support Robust out-of-the-box features Customizable content and strong compliance reporting

Cons

Rigid in customizing forms and reports Feature-rich, which can feel overwhelming Occasional speed lags and delayed responses Higher per-user or per-assignment costs Steeper learning curve due to feature depth

Review Source

AM

Angelika M.  
company owner  
Design  
Used the software for: 2+ years

### "HSI is Amazing"

June 2, 2025

5.0

HSI is amazing. it uses a cloud based system to be able to keep your business safe and keeps all your information in one place.

Pros

HSI helps me to manage safety hazards in my business. It's easy to use and has a lot of tools integrated ibn it to use.

Cons

Nothing. HSI is amazing and has helped me in my business. definitely a business software you need to keep the safety of your business good.

Review Source

VR

Verified Reviewer  
Technology and Process Manager  
Hospitality  
Used the software for: 2+ years

### "HSI could be managed better"

August 6, 2025

3.0

I knew what I was a trying to obtain, but rarely had a clear idea of who, what, when the next step was. The path to certification was not very clear and expectations as to what I should have prepared poorly communicated. Also, I could not book an in person class for my instructor certification. It took 3 attempts and over a year before they finally stopped trying and certified me remotely, which didn't feel very professional.

Pros

HSI provides a wealth of material to both learn and conduct classes. These resources are available online, in book form, or even a DVD.

Cons

I found it very difficult to sign up for classes. The website and reps I was working with were not very clear in explaining what was required, when, and how to proceed. I was often in the dark about what to expect next in the process.

Review Source

KB

Keith B.  
Relationship Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Huge name within the industry to have a certification with!"

October 9, 2025

4.0

My overall experience was pretty good with HSI. It taught me a lifelong skill which is CPR, me now knowing I can help save a life from this point on is extremely huge for my mental.

Pros

Pinpoints within the online curriculum, easy to navigate from home equipment/devices, hyperlinks for more in depth articles and helpful documents, blended course, free through my employer.

Cons

Some modules were rather long, slow loading times when launching some modules and not others, in the event of a problem was unaware of customer service support.

Review Source

DR

Dylan R.  
Fire Chief  
Government Administration  
Used the software for: 2+ years

### "HSI- Response at a Reasonable Price"

June 19, 2025

5.0

HSI has been amazing to work with and we are so fortunate that we found them when we did. There customer service and quality teaching is comparable to none!

Pros

HSI provides a quality product for a price that is unbeatable. When we originally looked into teaching our own CPR and First Adi classes for our city, we looked at several companies that would not meet our budgetary restrictions. HSI has quality programs that allows more people to learn more topics than with the other providers.

Cons

HSI requires you to use their video streaming. In the past, instructors used to be able to use their Powerpoints and teach from the slides. Now you have to use their pre-set classes which makes it difficult for people who have been certified for years.

Review Source

Yash T.  
iOS Developer  
Information Technology and Services  
Used the software for: I used a free trial

### "Solid Tool for Managing Training Needs"

September 21, 2025

4.0

My experience with HSI has been smooth and valuable. The courses are clear, well-structured, and flexible to complete on my schedule. A few features could be modernized, but it has definitely made compliance training much easier.

Pros

I liked most that the intuitive interface and how the reports are easy to generate and share, flexibility to learn at my own pace and the detailed course materials were very helpful.

Cons

i like least about hsi , mobile experience works but isn’t as smooth as the desktop version — navigation could be improved, customer support response time is good, but live chat availability would make it even better.

Review Source

CB

Charles B.  
Divisional EHS Supervisor  
Building Materials  
Used the software for: 2+ years

### "Good product at a decent price."

June 4, 2025

4.0

Overall HSI has been a good partner for us. Out team is able to see when they have training and administration can make sure they are done on time and that the staff is learning the programs with test scores.

Pros

The learning management system makes it easy for our team to assign trainings and assure they are completed.

Cons

The price seems a bit high if you are doing a lot of office or specific training programs. At $5 an assignment it adds up quickly.

Review Source

SN

Sandra N.  
Coordinator  
Education Management  
Used the software for: 1-2 years

### "Superior Workforce Management Platform "

October 3, 2025

5.0

Pros

HSI is a workforce management platform that provides high quality training and support for professionals. HSI facilitates student teacher interaction and incorporates AI intelligence in its course management.

Cons

While operating in a vast network, HSI training may only be offered at specific locations. Not all businesses will have access and may need to provide training through a third party.

Review Source

VR

Verified Reviewer  
Aquatics Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Way to get The Community Together!"

November 15, 2025

5.0

Pros

It's a great way for our staff and community to get certified. It's also nice having the portal to participants can always have access to their information/certification.

Cons

I would say that like any certification course or organization, it can cost money to use so keep that in mind!

Review Source

ZH

Zachary H.  
EHS Manager  
Food & Beverages  
Used the software for: 2+ years

### "Worth it, but you will pay for it"

May 5, 2025

4.0

Overall I would advise anyone to always shop around to ensure before they purchase that whatever they purchase checks the box for them, but HSI certainly can check a lot of those boxes if you're willing to pay.

Pros

HSI is a fantastic company in terms of training and they have done really well with customer service

Cons

The cost of HSI compared to some other brands and training methods on the market is slightly higher

Review Source

AM

AL M.  
Safe Harbor Coordinator  
Civic & Social Organization  
Used the software for: 1-2 years

### "Anti-exploitation suppot"

February 7, 2025

4.0

As the safe harbor coodinator in my county it has been a rewarding resource to stay up on current statistics and reality. Very informative on the quantative and qualitative data.

Pros

Mission, Vision and Values are solid. It addresses an epidemic in our world and seeks to collaborate for maximum impact!

Cons

Sometimes responses, emails get lost in the abundance. Slow response every now and then

Review Source

VI

Vanessa I.  
Counselor  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great Trainings Available!"

March 13, 2026

5.0

My overall experience is great. I have learned a lot through trainings and I am able to retain most of everything I learns

Pros

I like that they have multiple trainings available that actually help you retain the knowledge you need.

Cons

I do not like that there are no refresher courses readily available for all trainings there are only there for some.

Review Source

EL

Ericka L.  
Opthalmaic technician  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Need to learn more "

April 10, 2025

5.0

We like it. we need to learn more about it.

Pros

Quickly share safety updates. Unite your team on a proactive safety journey

Cons

Sometimes it can be hard to navigate and use.

Review Source

BV

Brianna V.  
Life insurance agent  
Insurance  
Used the software for: Less than 6 months

### "good training platform "

September 11, 2025

5.0

I have no competes easy to go through the training with no issues or having to get stuck in a issue for it

Pros

I was able to go in two training modules in regards to learning about cyber security and bullying at work

Cons

The videos are very short it would be best if they did more questions and provide more info for training

Review Source

JJ

Jessica J.  
Quality Control Technician  
Pharmaceuticals  
Used the software for: 1-2 years

### "Training Platform"

November 12, 2024

4.0

There have been a few bugs here and there, but overall, it isn't too bad of a program for company-wide training.

Pros

That it has a list that you can access of your transcript of what has been completed.

Cons

That there isn't a company-wide list of all of the work order instructions or standard operating procedures that can be accessed by all employees, and that it goes back to the very beginning of the transcript list rather than going back to where you have left off after completing pillar training.

Review Source

JC

Jeff C.  
Corp Director of HSE  
Oil & Energy  
Used the software for: 6-12 months

### "Refreshing Change to HSI and Vivid Learning."

December 7, 2020

5.0

My experience with Vivid Learning and HSI has been exceptional. From the first call into HSI / Vivid to investigate the available course library and opportunity to use the SCORM course packages was a welcome conversation. All avenues along the way was a focus on one thing, the satisfaction and success of my project and timeline. Rare do you find a company that is in partnership to meet the budget and target timeline for deployment with such absolute confidence. It made my decision to partner with HSI a natural fit. Additionally, even after the contract and after the successful deployment of the project, HSI / Vivid staff frequently remained in contact to gauge success and satisfaction. Even during the initial part of the COVID-19 outbreak and people began working from home, their engagement with their customers never failed. I appreciated that.

Pros

The variety of safety OSHA Awareness courses within the available library and the options to either use the SCORM files to load directly into our existing LMS or utilize the HSI LMS which is outstanding.

Cons

Can't really say I have a "Least" desired attribute, but given our Oil & Gas Industry needs for OSHA safety courses, it would be perfect to have the content specific to Oil & Gas (imagery & some other topics). However, the courses we use are sufficient to meet our needs and we have the option to custom build courses in partnership with Vivid Learning / HSI team.

Reason for choosing HSI

In order of priority based on our needs (it's not all about price): #1 - Service - HSI / Vivid has gone far and beyond my exceptions and still do today. Positive attitude and always willing to help their customer success goals. It's refreshing. Good people. (They should be a raise :-). #2 - SCORM file availability, as well a large OSHA Compliant safety awareness library #3 - Pricing. Important, but the first two I found to be exceptional. #4 - Product support & support team members. We got not only a good product, but also great support. Diligent and thorough completion of any issues or questions asked. As one can see, I am a big fan of HSI and Vivid Learning. Congratulations to their leadership for assembly of great, high quality products. And, for hiring great people, the greatest asset to any company.

Review Source

Response from HSI

May 24, 2021

Hi Jeff, thanks for leaving us a review. We are happy to hear that you love the product.

BB

Brandy B.  
Corporate Environmental and Safety Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great Safety, HR, and Computer Training"

December 8, 2020

5.0

Saves the EHS professional time for in-person training (minimizes this). It is also a great way to track all trainings and a leading indicator.

Pros

The software allows new employees to be entered into the system quickly to get their training started immediately. The software is user friendly. If the users have problems, customer service great at helping. The content is accurate and is updated often. The storylines and animation are also great. From an admin side, the software allows reports to be run, and makes a leading indicator easy to have (the % of people who are in compliance with their training). It helps decrease the number of working hours that the EHS Professional or Supervisors have to put in for training, because this system does it. They also track any other trainings that you want to have (live events) that are not included in the software. I would 100% recommend this training software to companies.

Cons

It would be nice to send an email out to all delinquent users (they may already have this and I do not know of it). I know the email goes out for 1 day overdue, 15 days overdue, etc, but I would like to make my own and send it out.

Reason for choosing HSI

More topics (included HR and computer safety) and better animation.

Review Source

Response from HSI

December 22, 2020

Hi Brandy, thanks for leaving us a great review. We are happy to hear that you love the product.

BR

Ben R.  
Paramedic Training Officer  
Public Safety  
Used the software for: 6-12 months

### "Great Resource for EMS Training"

December 16, 2020

5.0

We are extremely pleased with our purchase. It has allowed us to provide needed continuing education to our EMS providers at their convenience. Most work out of our satellite stations and this has been essential to maintain their professional licensures, as well as, allowing them to keep sharp on EMS knowledge. This ultimately leads to high quality patient care. Our providers have given very positive feedback about our purchase of HSI online training. Very soon, we plan to start taking advantage of their other great features, such as, creating custom classes. Customer service has been exactly as promised, top notch! \[SENSITIVE CONTENT HIDDEN\] continues to impress and deliver, help every time I call. One can imagine how useful it has been during this year of 2020.

Pros

The online training is easy to assign to my EMS providers. The classes offered are full of useful and current information. Providers are able to receive CEU's for state and national recertification on their own time. They offer a wide variety topics to choose from that challenge all levels of EMS certifications.

Cons

During a training session, providers are able to pause and resume the class you are taking overall, but not in the middle of the video. Must watch again, in its entirety, if you log out of class while watching this portion. Fortunately, the length of these segments are kept reasonable, so issues with this are very minimal.

Reason for choosing HSI

After calling around and speaking with other companies offering similar products, we decided on HSI based on my conversation with their representative \[SENSITIVE CONTENT HIDDEN\]. He was thorough in explaining the product and potential value to our department. Answered all our questions and made us feel confident that our purchase would be worthwhile.

Review Source

Response from HSI

December 22, 2020

Hi Ben, thanks for leaving us a great review. We are happy to hear that you love the product.

SW

Shirl W.  
VP of Quality and EH&S  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Elevating Training Program"

December 23, 2020

5.0

The level of customer service provided by HSI/VIVID Learning Systems has been exceptional. I appreciate their level of commitment to helping us solve training challenges and provide new tools and materials, on a regular basis.

Pros

Employees at all levels of the organization were able to adapt to the user interface quickly. The EH&S training material that is an integral part of the licensing agreement added a lot of value by ensuring continuity in training, flexibility for employees, and compliance to regulatory and other legal requirements.

Cons

The reporting features need to be more robust, including having a dashboard that shows performance to planning real time.

Reason for choosing HSI

\> Priced competitively > Offered per-user fee structure > Discounted rates for 3-year licensing agreement > Included additional “specialty” DOT Hazmat training module, at no additional cost > Reduced impact on in-house resources to develop safety training materials > Established, competitive pricing for other “specialty” safety and Human Resources courses

Review Source

Response from HSI

February 3, 2021

Hi Shirl, thanks for leaving us a great review. We are happy to hear that you love the product.

DD

Dominic D.  
Corporate Safety Manager  
Wholesale  
Used the software for: 2+ years

### "Corporate Safety Manager"

December 7, 2020

5.0

HSI (Vivid Learning) has been excellent in providing me with helpful information and suggestions on training content for our employees. This include materials outside of our package content, at reasonable prices. Their customer service people have gone above and beyond my expectations.

Pros

Topics are current and meet todays training and educational requirements. Because we are able to load them onto our own LMS site, student/employee access is convenient and makes it user friendly.

Cons

We do a lot of classroom training at our DC's and sometime the classroom (handouts) are a little sparse.

Reason for choosing HSI

The package offered to us inclusive of the pricing, was far better than other providers.

Review Source

Response from HSI

December 8, 2020

Hi Dominic, thanks for leaving us a great review. We are happy to hear that you love the product.

MW

Michael W.  
Owner of CPRescue  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "As a User"

October 23, 2020

5.0

As a client of theirs for over 23 years I find their materials superior to others in many ways. The customer service is impeccable and I will continue to use their product for years to come.

Pros

HSI's material are very user friendly and their customer service is outstanding. If there is ever an issue (which is very, very seldom) the issue is dealt with and resolved almost immediately.

Cons

Can't think of any issues that create any problems. As I stated earlier, if any arise, they address them immediatley.

Review Source

Response from HSI

November 3, 2020

Hi Michael, thanks for leaving us a great review. We are happy to hear that you love the product.

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