# Page 3 | HSI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is HSI the right Learning Management System solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/172814/HSI/reviews

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HSI

4.6 (79)

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Last updated March 13th, 2026

# Page 3 - Reviews of HSI

## Showing most helpful reviews

Showing 51-75 of 79 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SO

Sue O.  
HR Administrator  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Vivid Software Review"

October 14, 2020

5.0

The team is very quick to respond when any issues or questions arise and offers good suggestions to facilitate changes, user experience, etc.

Pros

The software is easy to deploy, track and create reports with.

Cons

There's 3-4 weeks of downtime as you're moving into a new calendar year while the team makes the training updates. There have been a few glitches where the software can't be programmed to accommodate individual company training needs.

Reason for choosing HSI

Ease of use, familiarity with the software for our employees, pricing, etc. We had used Vivid before for several years and after the third party provided by the PEO didn't work out, returned to Vivid.

Review Source

Response from HSI

November 3, 2020

Hi Sue, thanks for leaving us a great review. We are happy to hear that you love the product.

Anil P.  
Director  
Information Services  
Used the software for: 6-12 months

### "Mind Blowing Software"

September 20, 2022

5.0

It's a great software for managing SDS and offering online training to staff. Simply said, HSI is a breeze to work with and comprehend. The UI does a great job of making things easy for the user. In other words, go for it!

Pros

The fact that this program may be altered to suit individual needs is its greatest strength. Able to provide the reports I need to update staff and management on our progress. For organizations, this is top-notch software. Additionally, HSI's customer service is quick to respond and provides useful information.

Cons

Not a single aspect about this product has disappointed me thus far.

Review Source

DP

Danella P.  
Compliance Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great product"

October 22, 2020

5.0

Pros

We have been using HSI for 3 years now, the platform for training their chemical database are very user friendly and easy to navigate. Their customer service team works quickly to resolve any issue that may arise.

Cons

Training videos could be updated, but they serve the purpose we need them for and are interactive.

Review Source

Response from HSI

November 3, 2020

Hi Danella, thanks for leaving us a great review. We are happy to hear that you love the product.

JT

John T.  
Operations Manager  
Oil & Energy  
Used the software for: 2+ years

### "HSI is the choice to use for LMS training"

December 4, 2020

5.0

It has been fantastic!

Pros

Very easy to set up to get people the training they need. They update the training, so it does not become stagnant

Cons

Some reports are not exactly what I need....but one call to customer service and they will run it for you

Review Source

Response from HSI

December 7, 2020

Hi John, thanks for leaving us a great review. We are happy to hear that you love the product.

LP

Laurel P.  
HR Manager  
Biotechnology  
Used the software for: 2+ years

### "A good answer to safety training needs"

December 4, 2020

5.0

I'm excited to see how we can use the new supervisor development training options.

Pros

It is easy to use, and the customer service is great!

Cons

I need to learn more about how the software works when I alter assignments.

Reason for choosing HSI

Practical and scaled for our needs.

Review Source

Response from HSI

December 7, 2020

Hi Laurel, thanks for leaving us a great review. We are happy to hear that you love the product.

LT

Linda T.  
HR Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "HSI is Great!"

October 27, 2020

5.0

HSI is great! I am really glad we switched over to them. Not only do they provide a great level of support but they saved our company a lot of money.

Pros

I really have enjoyed using the HSI platform. It makes it easy for me to administer our First Aid/CPR program for all of our employees and instructors. If I have any questions, \[SENSITIVE CONTENT HIDDEN\] and her team at HSI are so fast and responsive about getting back to me. They are a joy to work with.

Cons

It took me a minute to learn it and some of the options are not in the most obvious of places. But once I learned the program, I can now use it easily.

Reason for choosing HSI

A great value and heard good things about it from other companies.

Review Source

Response from HSI

November 3, 2020

Hi Linda, thanks for leaving us a great review. We are happy to hear that you love the product.

SB

Stacey B.  
EMT Paramedic Registered Nurse  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Buyer beware!"

March 19, 2024

3.0

Poor after I figured out you dont provide enough CEUs

Pros

Online classes were great and self paced

Cons

That you screwed me out of my money and i cannot complete my entire EMT-P recertification in one place. I have to find another learning system to finish.

Review Source

Response from HSI

March 20, 2024

Thanks, Stacey. We’re sorry our first responder continuing education courses did not meet your expectations. HSI strives to provide clear information about our courses and the requirements they meet by providing links to state regulations. Please feel free to reach out to customerservice@hsi.com for help with your concerns.

WS

Walter S.  
Metal room manager  
Warehousing  
Used the software for: 2+ years

### "Quality Control Supervisor"

December 15, 2020

5.0

I think the overall experience has been great, the staff is very helpful. My only complaint is not all classes are translated.

Pros

the features I like the best is the training its self, the videos or short and to the point, I recently noticed that as you go through a section it is now highlighted to let you know you have covered that section.

Cons

Not all the classes are translated into spanish

Reason for choosing HSI

Overall i like Vivid, i think its a great platform for training and the additional information that is given is very helpful.

Review Source

Response from HSI

December 22, 2020

Hi Walter, thanks for leaving us a great review. We are happy to hear that you love the product.

RS

Richard S.  
Training Director  
Construction  
Used the software for: 1-2 years

### "HSI OSHA "

October 15, 2020

5.0

Pros

My experience with HSI has been great. We were not able to hold in-person OSHA 10 and 30 classes so we were in need of a trustworthy online host. HSI has the pricing and service that our electrical apprenticeship needed. Kudos HSI and thank you!

Cons

There were no issues that I would report as unsatisfactory

Review Source

Response from HSI

November 3, 2020

Hi Richard, thanks for leaving us a great review! We are happy to hear that you love the product.

MR

Michael R.  
Data Analyst  
Building Materials  
Used the software for: 2+ years

### "Great Customer Service"

October 14, 2020

4.0

Pros

What I like most is the level of support and engagement of our support staff.

Cons

The cost and maybe the available training.

Review Source

Response from HSI

November 3, 2020

Hi Michael, thanks for leaving us a great review. We are happy to hear that you love the product.

RL

Rich L.  
Safety Coordinator/Shop Supervisor  
Machinery  
Used the software for: 2+ years

### "VIVID/Pillar computer-based safety training"

December 8, 2020

5.0

Overall experience with HSI personnel has been excellent. Very personable and willing to help. Support has always been prompt.

Pros

Functionality is flawless; not glitchy at all. Ease of use for students is very good; even my less PC savvy people have no issues. Ease of use from an Admin standpoint is a little more involved. There is a somewhat steeper learning curve with the refreshed software.(Pillar) Most of this is due to the level of options available to you. You can report on virtually every facet of the program, and configure it in every way imaginable. While this is great from a flexibility standpoint, until you figure out exactly what you need and what you don't, it can be a little daunting. Overall though, very well laid out and easy to navigate.

Cons

There are almost too many features now, if that can be considered a negative.

Review Source

Response from HSI

December 22, 2020

Hi Rich, thanks for leaving us a great review. We are happy to hear that you love the product.

BH

Bryce H.  
Corporate Environmental, Health and Safety  
Building Materials  
Used the software for: 2+ years

### "Vivid Learning Systems Safety Training Review"

May 21, 2021

4.0

Pros

I like the fact that the training is interactive and keeps the users engaged.

Cons

We have had issues over several years with certain training courses loading properly in order for users to complete the training. We have followed the recommendations that we are able to complete on our end. Vivid has taken no action to correct the problem on there end even after bringing to their attention on multiple occasions.

Review Source

Response from HSI

May 24, 2021

Hi Bryce, thanks for leaving us a review. We've notified our success team about your concern for further investigation.

DO

Dawn O.  
Regional Manager  
Real Estate  
Used the software for: 1-2 years

### "Great Customer Service"

October 12, 2020

4.0

\[SENSITIVE CONTENT HIDDEN\] has been very helpful and responds quickly.

Pros

Ease of use and courses are informative. Customer service is great and respond to me quickly when I need assistance on the admin side.

Cons

Not all courses are provided in Spanish.

Review Source

Response from HSI

November 3, 2020

Hi Dawn, thanks for leaving us a great review. We are happy to hear that you love the product.

BL

Ben L.  
Safety Director  
Utilities  
Used the software for: 2+ years

### "Online Training"

December 7, 2020

5.0

We have been users for years and will continue moving forward.

Pros

This training allowed me to track all of our compliance training to ensure we were meeting the requirements. It also allowed our employees the flexibility to take the training when it worked best for their schedules.

Cons

At first it did not work well with tablets but now there are very few issues.

Reason for choosing HSI

N/A

Review Source

Response from HSI

December 8, 2020

Hi Ben, thanks for leaving us a great review. We are happy to hear that you love the product.

TM

Troy M.  
Fire Chief  
Public Safety  
Used the software for: 6-12 months

### "24/7 Fire & EMS Online Training"

November 6, 2020

5.0

HSI has provided our volunteer fire department with exceptional customer service. Our sales representative was extremely helpful when setting up our software program. He worked with me on several occasions to ensure that I had a good understanding of how the software worked and answered any questions that I had. He continues to check with us to ensure our satisfaction with the software and that it meets our expectations.

Pros

The software is easy to use. It is simple to understand and set up for users. Content of this software is very well put together and the software company is always updating the content to ensure the most up to date information for users.

Cons

At this time I do not have any cons for this software.

Review Source

Response from HSI

November 11, 2020

Hi Troy, thanks for leaving us a great review. We are happy to hear that you love the product.

EC

Erik C.  
B.S.T. Coordinator  
Public Safety  
Used the software for: 2+ years

### "HSI and VIVID"

December 10, 2020

5.0

Pros

We used this software for our university training, both for OSHA and Lab safety. It is an amazing product and easy to implement and use. We are required to bid this every five years. I hope to get this vendor every bid cycle.

Cons

I don't have any to mention that are large enough to worry about.

Review Source

Response from HSI

December 22, 2020

Hi Erik, thanks for leaving us a great review. We are happy to hear that you love the product.

DG

Dave G.  
Health & Safety Coordinator  
Utilities  
Used the software for: 2+ years

### "Medic First Aid "

October 28, 2020

5.0

Medic First Aid student for 20+ years Instructor for 3+ years Training Center Director

Pros

Easy to use and administer the program; site is simple to navigate

Cons

The instructor re-certification fees seem a bit high, but to be fair, I don't have any info for comparison

Reason for choosing HSI

Existing relationship

Review Source

Response from HSI

November 3, 2020

Hi Dave, thanks for leaving us a great review. We are happy to hear that you love the product.

BS

Brian S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Must Have "

October 19, 2020

5.0

Very happy with all the services that they have provided.

Pros

Easy to use, economical, reliable. Have been very satisfied with the entire service.

Cons

N/A. This service is all I needed to bring my company to a whole another level.

Review Source

Response from HSI

November 3, 2020

Hi Brian, thanks for leaving us a great review. We are happy to hear that you love the product.

SS

Suzanne S.  
Operations Manager  
Construction  
Used the software for: 2+ years

### "Helpful"

October 8, 2020

5.0

Love the customer support, they are always very helpful and quick to respond. We find it very useful when trainings are needed for our clients.

Pros

Ease of use when signing up for trainings. Easy to navigate around the website.

Cons

We have experienced difficulties with the Part 48 New Miner training and the online virtual training. Part 46 & 48 certificates are a poor design with the need for more information on them.

Review Source

Response from HSI

October 11, 2020

Thank you for the review, Suzanne. We're so happy that you love our support team as much as we do! We'll pass along your information about parts 46 and 48 to our product team as we're continuously focused on improving our content. Thanks!

AF

Aaron F.  
Safety Director  
Utilities  
Used the software for: 1-2 years

### "Great Software"

December 16, 2020

4.0

It is an excellent program to provide online training and SDS management to employees. Easy to use and excellent customer service.

Pros

The ability to place employees into different "teams" has allowed us to focus specific training to specialized groups. The customer service during implementation and set-up was excellent. The platform allows us to track "outside" training and provides the ability to provide online training and SDS management under one umbrella.

Cons

The ability to track "outside" training with the addition of certificates with a better search function would be beneficial.

Review Source

Response from HSI

December 22, 2020

Hi Aaron, thanks for leaving us a great review. We are happy to hear that you love the product.

cP

calvin P.  
EMS Director  
Medical Practice  
Used the software for: 2+ years

### "CE HSI"

October 24, 2020

5.0

Navigating through certain fields.

Pros

Getting reports on staff completions of certain modules.

Cons

Figuring out how to select certain reports.

Reason for choosing HSI

Friendly customer service (\[SENSITIVE CONTENT HIDDEN\]) and it allows for NR medics to get CE's.

Review Source

Response from HSI

November 3, 2020

Hi Calvin, thanks for leaving us a great review. We are happy to hear that you love the product.

RP

Randi P.  
Occupational Health and Safety Specialist  
Higher Education  
Used the software for: 2+ years

### "Great Out of the Box Software"

December 4, 2020

4.0

Pros

The HSI software allowed our institution to immediately get necessary training into the hands of our employees, and was invaluable especially at the beginning of the pandemic

Cons

I would like to use the 5 minute library outside the LMS, but the content is still great.

Review Source

Response from HSI

December 7, 2020

Hi Randi, thanks for leaving us a great review. We are happy to hear that you love the product.

RF

Rob F.  
Paramedic  
Hospital & Health Care  
Used the software for: 2+ years

### "Education and CME at my fingertips"

October 23, 2020

5.0

Self paced learning that is easy to use. Perfectly developed and user friendly material content

Pros

Easy to maneuver to the web page. The course content is comprehensive and interesting.

Cons

There is nothing negative to say about this software

Reason for choosing HSI

It was recommended to my by others

Review Source

Response from HSI

November 3, 2020

Hi Rob, thanks for leaving us a great review. We are happy to hear that you love the product.

CC

Carlo C.  
Fire Chief  
Public Safety  
Used the software for: 1-2 years

### "Very Satisfied"

October 26, 2020

4.0

Our overall experience has been very good. Our questions are always answered in a timely manner.

Pros

The software is very easy to navigate and the customer service is great. It is a great value for the price we pay.

Cons

I have yet to run into something negative in our experience with this software.

Review Source

Response from HSI

November 3, 2020

Hi Carlo, thanks for leaving us a great review. We are happy to hear that you love the product.

SC

Samantha C.  
Controller  
Construction  
Used the software for: 2+ years

### "Thanks for all your help and service"

October 29, 2020

5.0

GREAT!

Pros

Customer Service (\[SENSITIVE CONTENT HIDDEN\]) has always been so quick to help and respond to any needs AUS Diving has needed.

Cons

NA - nothing

Review Source

Response from HSI

November 3, 2020

Hi Samantha, thanks for leaving us a great review. We are happy to hear that you love the product.

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