--- title: "FaxLogic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FaxLogic Software - reviews, pricing plans, popular comparisons to other Fax Server products and more." source_url: "https://www.capterra.com/p/172834/FaxLogic/" page_type: "product" language: "en" --- # FaxLogic Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FaxLogic ## What is FaxLogic? \*\*\*\*\* FaxLogic is the HIGHEST-RATED fax service on Capterra!! Sort by "Highest Rated" in the Sort-By list. ALL 5-STAR REVIEWS!! \*\*\*\*\* We are the technology leader in HIPAA-compliant cloud fax solutions. Standard features include email fax, web fax, API fax and fax machine integration. Our multi-user web portal lets users collaborate and share fax documents online. Our secure REST API lets you send high-volume faxes directly from mission-critical applications. AES and TLS 1.2 encryption ensure that documents are secure in-transit and at-rest. At FaxLogic, our scalable fax solutions are secure, affordable and easy to use. ## What is FaxLogic used for? [Fax Server](https://www.capterra.com/fax-server-software/) Overall rating Based on 51 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $49.95 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FaxLogic Overview Updated September 2026 AI summary FaxLogic is a fax server solution for organizations of any size seeking digital fax management with features like electronic faxes, delivery tracking, and encryption. Supporting cloud, SaaS, web-based, and Windows deployments, it offers email-to-fax, archiving, automated routing, alerts, and security options, enabling businesses to centralize and safeguard their fax communications. ## FaxLogic alternatives Highest Rated [5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (3)](https://www.capterra.com/p/199734/ICTFAX/#reviews) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [iFax](https://www.capterra.com/p/198884/iFax/) [4.8 (363)](https://www.capterra.com/p/198884/iFax/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198884/iFax/) [View all alternatives](https://www.capterra.com/p/172834/FaxLogic/alternatives/) ## FAQs about FaxLogic Overview ### What problems does FaxLogic solve? FaxLogic solves unreliable fax delivery, busy signals, costly analog lines, and fragmented document workflows by centralizing faxing across web, email, APIs, and existing fax machines. Healthcare staff, legal teams, multi-site offices, and IT administrators use it to maintain HIPAA/PCI compliance, route inbound faxes accurately, and keep operations running during absences. Answer based on 46 reviews Overview ### Which roles and teams benefit most from FaxLogic? FaxLogic is most used by office administrators, administrative staff, IT leaders, and executive teams that need secure, dependable document transmission. Operations and office managers streamline everyday fax workflows, while CIOs, IT directors, and security leaders oversee deployment, compliance, reliability, and centralized communications across the organization. Answer based on 51 reviews Overview ### What company size and specific industries is FaxLogic built for? FaxLogic is designed for small, mid-sized, and enterprise organizations across Health Care, Services, Distribution, Consulting, Insurance, Manufacturing, Legal, Energy, Banking, VOIP Services, Entertainment, and Food Service, along with similar sectors that need fax management. Features and Usability ### What are the key features of FaxLogic? FaxLogic includes core fax management features such as electronic faxes, email to fax, fax to email, delivery tracking, and alerts/notifications. Differentiating features include automated routing, API access, fax adapters for existing fax machines and MFPs, plus security controls like encryption, role-based permissions, and HIPAA-compliant archiving. Answer based on 37 reviews Pricing ### How much does it cost and what fees or limitations are included? FaxLogic starts at $49.95 per user/month for the Group Virtual Fax (500) plan, with Group Virtual Fax (1000) at $59.95 and Group Virtual Fax (1000 plus) at $89.95. Fax Machine plans run from $59.95 to $99.95. A free trial is available, and users note pricing is reasonable and price competitive. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does FaxLogic offer? FaxLogic provides live online training and documentation. Live online sessions support guided setup and direct instruction, while documentation gives teams written reference material for self-paced learning and feature lookup. Answer based on 3 reviews Getting Started and Support ### What customer support options does FaxLogic offer, and how do users rate the experience? FaxLogic offers email/help desk, FAQ/forum, phone support, and 24/7 live representative support. Users consistently describe support as prompt, responsive, and helpful, with fast turnaround on tickets, setup, porting, and configuration requests. A few note the admin portal can be confusing, but support usually resolves needed changes quickly. Answer based on 35 reviews Features and Usability ### Is FaxLogic easy to set up and use? FaxLogic is easy to set up and use for most teams, with a simple web portal, email-to-fax, and quick onboarding. Small businesses, MSPs, and multi-site organizations often find daily faxing straightforward, though some administrators say certain control panel tasks could feel more intuitive without help from support. Answer based on 17 reviews Features and Usability ### How good is the FaxLogic user interface? FaxLogic works well for everyday faxing, but the user interface gets mixed feedback, especially for administration tasks. Many users find the web portal simple enough for sending and receiving faxes, while administrators sometimes describe the portal as dated, confusing, or reliant on support for provisioning and advanced changes. Answer based on 12 reviews ## Features AI summary Based on 358 Fax Server reviews Capterra data shows that buyers of fax server software rank the following features as their top priorities: - **Electronic Faxes** (**56%** of reviewers rated this feature as critical) - **Delivery Tracking** (**46%**) - **Encryption** (**57%**) FaxLogic supports all three of the features reviewers value most: **Electronic Faxes**, **Delivery Tracking**, and **Encryption**. Together, these capabilities help businesses send and receive faxes digitally, confirm document delivery, and protect sensitive information in transit, allowing teams to manage fax communications more efficiently and securely. Delivery Tracking 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Email to Fax 5.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Send and receive emails by electronic fax Fax to Email 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Receive faxes directly in the email account Archiving & Retention 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Alerts/Notifications 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges FoIP 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Send/receive faxes through fax over IP connection FaxLogic 43 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Caller ID: Identify the number and contact information of a caller before answering the phone - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Faxes: Create, edit, preview, and send faxes electronically - Email Management: Manage, store and organize emails within the system or via third-party apps - Email to Fax: Send and receive emails by electronic fax - Encryption: Convert data into a code for security - Fax Number: Chose between a local, international or toll-free number to send faxes from. - Fax to Email: Receive faxes directly in the email account - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - FoIP: Send/receive faxes through fax over IP connection - Full Text Search: Search for specific words or phrases within a document or database - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Print Management: Helps control, track and monitor printing processes - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Storage: Provides scalable cloud storage for different forms of data. Store analytics and records for reporting. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses --- Features 4.8 (51) 4.8 Based on 51 reviews ## Pricing Value for money 4.9 (48) Free Trial [View pricing plan details](https://www.capterra.com/p/172834/FaxLogic/pricing/) Group Virtual Fax (500) $49.95 Per User,Per Month It includes: - 400 Included Monthly Pages In - 100 Included Monthly Pages Out - 10 GB Storage (Approx. 120,000 Pages) Group Virtual Fax (1000) $59.95 Per User,Per Month It includes: - 800 Included Monthly Pages In - 200 Included Monthly Pages Out - 15 GB Storage (Approx. 180,000 Pages) Group Virtual Fax (1000 plus) $89.95 Per User,Per Month It includes: - 800 Included Monthly Pages In - 200 Included Monthly Pages Out - 25 GB Storage (Approx. 300,000 Pages) Group Fax Machine (500 pro) $59.95 Per User,Per Month It includes: - 400 Included Monthly Pages In - 100 Included Monthly Pages Out - 10 GB Storage (Approx. 120,000 Pages) Group Fax Machine (1000 pro) $69.95 Per User,Per Month It includes: - 800 Included Monthly Pages In - 200 Included Monthly Pages Out - 15 GB Storage (Approx. 180,000 Pages) Group Fax Machine (1000 Elite) $99.95 Per User,Per Month It includes: - 25 GB Storage (Approx. 300,000 Pages) Value for money 4.9 (48) 4.9 Based on 48 reviews ## Support, customer service and training options Customer Service 4.9 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (49) 4.9 Based on 49 reviews ## User reviews Overall rating 5.0 Based on 51 reviews Filter by rating 5(49) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CB Collin B. Office Manager Accounting ### "We Loved FaxLogic!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 24, 2023 Being in the world of tax, we transmit sensitive documents to taxing authorities on a very regular basis, and having FaxLogic available to send such items was always great. I actually would be relieved when I saw a certain taxing authority accepted fax as a transmission method, because I knew all I had to do was make the document into a PDF and the job was pretty much done. Cover letters are stored in the product and have auto-fill capabilities. Pros Product is very easy to use. UI buttons were responsive and "dead clicks" were never a concern. Being able to sign into FaxLogic from any device is also very handy, whereas most fax systems require a dedicated on-site location. FaxLogic made my job much easier when transmitting documents to taxing authorities, as fax is a commonly accepted method of transmission amongst taxing authorities. Cons I think the method of downloading/viewing a fax could be made slightly easier. Once you figure it out, it's quite easy, but I think a first-time user may need direction on how to do something basic, like open the fax. A vet would know to 'Open', then 'Zoom' to view pages, but most people may expect a 1-click result. A very small downside to such a great product. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DC David C. CISO Information Technology and Services ### "Great product and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2022 Pros It's very easy and intuitive to use and the support staff are responsive and helpful. Cons The email to fax option takes some organizational education and training. But that's to be expected. Alternatives considered [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Reasons for choosing FaxLogic Ease of use and setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Damon B. Director of Strategic Systems Medical Practice ### "Flexible Fax Option" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2022 Analog phone lines no longer fit how we do business. FaxLogic provides a good path away from those analog lines. Many of our doctors work in multiple offices throughout the week. Fax to email means they get their faxes regardless of where they are. Pros FaxLogic provides a good way to use existing fax machines via a fax adapter in areas where computer based faxing isn't practical. Most cloud fax services I spoke with don't support these. FaxLogic also has a lot of flexibility in how we manage our faxes so we can tailor the solution to each situation. Cons The administration portal can be intimidating. However, their support department is responsive enough in making changes that you don't have to use the administration portal unless you want to. Reasons for choosing FaxLogic The deciding factor was FaxLogic's support of fax adapters to allow us to continue using our existing fax machines when other methods (email to fax, print to fax, etc.) aren't appropriate. The price is also competitive. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TS Timmy S. IT Lead Health, Wellness and Fitness ### "Great Solution for Healthcare Faxing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2022 We utilize the Group package with FaxLogic to service our various clinics. Being able to fax from the web browser makes it easy for staff to move around and still recieve their faxes. We've also seen a reduction in printer supply costs since faxes are automatically converted into PDF for our EMR software. Pros The part we enjoy most is that an employee can use a single login to access the fax mailboxes for several locations to help each other out when they get busy or call out sick. Cons Faxlogic has been a good fit for us so far, and we haven't seen any major issues that hinder productivity. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HF Harvey F. Managing Member Accounting ### "Great Product to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2022 My overall experience was great. Very easy to setup once I receive the adapter. I started faxing right after the setup. Goes very smoothly and the speed is awesome. Pros I can fax much faster from my machine instead of using the online fax options. Cons I have found no cons on this product. I am very pleased with it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CF Cindy F. Administrator Law Practice ### "Great alternative to manual faxing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2021 Our overall experience with Faxlogic has been excellent. Support is very responsive; staff is friendly. Product works well. Pros Faxlogic was easy to integrate; gave us the ability to assign direct fax lines to attorneys for receipt of incoming faxes; easy to use from anywhere. Cons No major cons that we have experienced to date. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AE Aaron E. Senior Engineer Information Services ### "Off to a good start" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 19, 2021 The folks at FaxLogic have been great to work with. They definitely have a vested interest in their product and business. Pros We don't have too many people in our organization as a whole that use faxing anymore, but there are some folks in the organization that rely heavily on it to carry out their job duties. I appreciate that the FaxLogic solution is solid and that it just works. I don't have to worry about the reliability of the platform. Cons The admin portal isn't currently geared as a full-service, user-friendly tool for the customer. Most admin/user provisioning tasks are best handled by FaxLogic support. The support team is however very responsive. Alternatives considered [eFax](https://www.capterra.com/p/174254/eFax/) Reasons for choosing FaxLogic FaxLogic covered all of our requirements and was the most cost effective for our needs. HelloFax was slow to respond to my pre-sales questions. I was concerned that it may also be reflective of the type of customer support that I would potentially receive as a customer. Their startup/non-recurring pricing model was very ineffective for bringing over our existing fax numbers (we had quite a few to bring over). The startup costs were higher with eFax Corporate. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JM Jesse M. Director of Strategic Solutions Health, Wellness and Fitness ### "Faxlogic - Simple, Efficient, and user friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2021 So far the experience and customer service are great Pros Easy utilization with our EMR platform we were converting to. Cons Nothing at the moment. Reach out to them if you are looking for a switch Reasons for choosing FaxLogic Price, customer service, ease of use Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HZ Harry Z. CEO Pharmaceuticals ### "Wendell Bell and associates make stuff happen!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 25, 2021 Extremely positive and made that much more positive with people like Wendell Pros Having a person in your corner who follows through and keeps on top of what needs to happen for your business is great and really appreciative to make sure things are accomplished. Cons I can't think of anything that would be a downside. Reasons for choosing FaxLogic More cost effective and the customer service was superior Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. NB Nate B. Tech Support Manager Government Administration ### "Oregon County FaxLogic Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2020 Pros Faxlogic was easy to implement and use. Everyone at FaxLogic is always very helpful and understanding Cons We haven't found anything to complain about! Reasons for choosing FaxLogic We chose FaxLogic over its competitors because they were the only ones that were approved by our CJIS auditor. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/172834/FaxLogic/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [iFax vs FaxLogic](https://www.capterra.com/compare/172834-198884/FaxLogic-vs-iFax)