Who Uses This Software?

Health Care, Services, Distribution, Consulting, Insurance, Manufacturing, Legal, Energy, Banking, VOIP Services, Entertainment, Food Service and Others


Average Ratings

20 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $6.95/month/user
  • Pricing Details
    Multiple plans and User options
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • FaxLogic
  • www.faxlogic.com/
  • Founded 2009
  • United States

About FaxLogic

FaxLogic is the technology leader in HIPAA-compliant cloud fax solutions. Standard features include email fax, web fax, API fax and fax machine integration. Our multi-user web portal lets users collaborate and share fax documents online. Our secure REST API lets you send high-volume faxes directly from mission-critical applications. AES and TLS 1.2 encryption ensure that documents are secure in-transit and at-rest. At FaxLogic, our scalable fax solutions are secure, affordable and easy to use.


Spotlight media placeholder

FaxLogic Features

  • Archiving & Retention
  • Automated Routing
  • Delivery Management
  • Email to Fax
  • Fax to Email
  • FoIP
  • Whitelisting / Blacklisting

FaxLogic Reviews Recently Reviewed!


When fax service is mission critical call Fax Logic

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Not only is the Faxlogic system incredibly reliable AND the solution is robust enough to handle our custom needs. The simplicity of routing to one or more endpoints as well as their API implementation for the past 5 yrs has worked nearly flawlessly.

When there is an issue(rare) the team there jumps on it and makes sure you are resolved in the quickest and most reliable way.

Cons: While we rarely have to use their mailboxes directly on the FL site, when we do its not really crafted well to handle very large volumes of email. Search are slow and sometimes time out/fail. To be fair we ARE receiving 100,000+ faxes each month so its a LARGE dataset but it needs to perform better on those occasions when needing to search for a specific "to"/"from" number.

The admin user interface CAN be a bit confusing if you have not changed it frequently, so more help options(with examples...ie if I want to do "x" it would look like this) within the admin page itself would be beneficial. The user interface overall is a little more '90's looking so could use a facelift but its purely astecics.

Again, these improvements pale in comparison to the benefits and service.

Overall: We offer incredible customer service and for 15 years have received the top 10 places to work in our state... So we always appreciate when vendors believe in customer service quality like we do. Quality, timeliness, sense of urgency and a service based attitude make FaxLogic stand out from the rest of the pack. They always go above and beyond when an end user location has a different(non-standard) fax communications configuration to get that resolved in a timely manner.

Great Product and Company

Jan 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fax service has run flawlessly for over 50 individual faxes for four years now.

Customer service is great.

Prices are very reasonable.

Best vendor out of roughly 40 that we utilize.

Best fax company we have ever dealt with and we have used at least half a dozen over the last 8 years.

Cons: Haven't found anything that is really makes us unhappy.

Overall: We work with banks and credit unions sending documents with non-public information. Their TLS capabilities and reliability are fantastic.

As mentioned earlier, this service is the most reliable, trouble-free service that our company uses. The only reason we call customer services is to add more faxes as our business grows.

Full disclosure - we have no association with Faxlogic as anything other than a vendor and we have received no fees or compensation for this response. I write this because the company asked me to post our experience with them and I was more than happy to do so since they provide such a great service.

Capterra loader

True Faxing Solution

Nov 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This product is very reliable and works excellent for us. FaxLogic is HIPPA compliant which is essential to our service. The service is dependable and we have experienced no problems in over 3 years. FaxLogic is truly price competitive and very responsive to our needs.

Cons: I have no real concerns regarding the software. It is easy to use.

Overall: As a company in the telecommunications industry, it is imperative that we were able to offer our clientele and affordable and reliable faxing option to complement our existing services. FaxLogic met this option for us. We are quite impressed with the management team and found that they have gone above and beyond to enhance our experience but also to enable us to remain competitive in the marketplace.

Faxlogic helps us manage an unsurmountable number of faxes daily.

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: No busy signal sending or receiving.

Notification when a fax fails to go with an indication why it failed.

Convenient web interface to manage failed faxes without physically resending them.

Tech Support is always quick to solve any issue that may arise.

Cons: The service is a little pricey, BUT it works!

Great product with good capabilities and easy to deploy across my facilites

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Product is easy to deploy and simple to use. Support staff is excellent and are always willing to work with you on deployment processes, changes and additions. With 17 separate sites and more than 25 Faxlogic fax numbers this is very important to me.

Cons: Would like to see a few new added features like automated outbound fax notifications to email and a reporting tool to look at my own statistics to review billing, pages. Today this is provided when requested but would be nice to have my own tools to review. Online training is provided through web meetings but would like to see more of a library approach to training.

Overall: Simple deployment process makes it easy to add Fax numbers for specialized processes and communications. In some facilities we deal with a large number of large faxes that a fax machine just can't handle without backlog.

Capterra loader

Five years of excellent service

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: In the five years I have been working with FaxLogic they have only had a hand full of outages. Each with clear client communication and prompt resolution. When a service is a good as theirs an issues turns into a positive. Service works as advertised and makes faxing easy and fun.

Cons: If everybody used FaxLogic 100% of faxes would be deliverable and there would never be busy signals.

Overall: I eliminated my fax lines and made my faxes HIPAA compliant.

Faxlogic review

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility and ease of use with utilizing the portal, email, and fax machine.

Cons: locating the fax report within the portal.

Overall: The partnership with Faxlogic has worked really well for BHS. We have multiple sites and multiple needs for our communities and Faxlogic is able to accomplish all of them. Very few cloud base fax solutions offer the option with having faxes be utilized with fax machine but Faxlogic is able to provide this for our nurses. Also, customer service has always been wonderful and prompt with Faxlogic. They have made our telecom department at BHS be able to focus on other needs for our communities because Faxlogic is able to provide quality services to our community.

Highly recommended

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very simple to use both the web based GUI and the Email to FAX. The admin GUI is straight forward and to the point.

Cons: If anything, the variable options available to use in the automation tools (such as action items when receiving a FAX) could be a bit better documented.

Overall: First off, the support is second to none. Tickets are answered in a very timely fashion new number creation and number porting is simple and quick. More importantly, the assigned account representatives are responsive and proactive in looking after our account.

Finally, in the year+ we've used the system, it's been rock solid / no outages / etc.

Keep up the good work.

Great company - Great Product!

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The FaxLogic system is easy to use. Implementation is quick and support is extremely responsive. Perhaps the fastest response time of any vendor we work with.

Cons: There are not any cons I have noted. No system is perfect, however this one does exactly as it should.

Overall: We continue to implement more of their products throughout our various companies every quarter. The product is solid and works exactly as it should.

I have been using FaxLogic since mid 2013. - one word- GREAT!

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They are constantly innovating and adapting to the needs of Efaxing today. They have auto cover-sheets that can be easily enabled and disable on the fly.

Cons: I currently do not have negative feedback for them. They are a great company with a great group of guys working hard to make sure its the best solution available.

Overall: A great faxing solutions that can be relied on for heavy and light usage.

It just works

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set up and maintain. A great turnkey solutiohn for faxing and reciving large volumes. Much better than maintaining an in house fax server with dedicated comm lines. Support is top notch when needed.

Cons: Control over rights to inboxes must be done by FaxLogic.

Capterra loader

FaxLogic Wins!

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of the system, interface and the FANTASTIC support.

Cons: Some of the titles on the admin interface are not terms that normal humans understand. I built an internal document to translate the terms to understandable ideas.

Overall: FaxLogic is a great vendor. FaxLogic has the fastest turnaround time for support and implementation compared to other vendors (not just fax vendors). The system FaxLogic operates is dependable and simple (easy to use). This is one of the purest fax systems I have worked with and I am happy that our medical records solution recommended FaxLogic. This solution saves money and (by far) improves features.

Ask me anytime about how useful FaxLogic is!!

Capterra loader

FaxLogic API Integration

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The API and support are great. We only use the software via API which has been great.

Cons: Nothing at all. It's worked great for us for many years.

Overall: Very good.

FAXLogic is the foundation of my business

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is unbelievably easy to use, affordable and the customer service is 100% accessible and A+ rating. I love that I can use the software from any device at any time - no problem!

Cons: I can't think of anything. Sometimes I wish that I could get whatever phone/fax number I want, but that is not up to Faxlogic, it is based on national availability.

Overall: I started using Faxlogic shortly after starting my business, and it has served as the foundation for communication in my business for over 15 years.

Review

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It works great for our needs and the cost is right for what we need.

Cons: Nothing that I can think of at this time.

Excellent tool for Outlook

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of use in composing and sending faxes via Outlook.

Cons: Not a fault in the software but I would occasionally forget to attach the document I was sending. A reminder, like Outlook does when it detects a missing attachment would be great. (This may have been added in more recent versions; due to decreased activity, I haven't used the software nearly as much in the last 2-3 years.)

Great prices, excellent customer service, user friendly software

Apr 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's set up just like email, so it's easy to manuver and operate.

Cons: No cons. Everything works smoothly and it's easy to use.

Overall: Rapid response to all my inquiries.

Faxlogic helped our company during a trying and transitional period. Very professional!

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: In the world of automation and technology there are few companies that offer the hand's on personalized service that Faxlogic offers.

Cons: None at this time. Any time we have had a question or issue with using the software, they were very responsive.

Dependable Product

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, dependability of receiving and sending faxes and support.

Cons: Some of the setup can be confusing but the excellent support team was always there to help.

FaxLogic Review

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to transition to, and you can fax from anywhere!

Cons: not much that I do not like about FaxLogic.

Overall: It has been a great transition from the standard fax machine.