# FaxLogic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FaxLogic the right Fax Server solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172834/FaxLogic/reviews --- FaxLogic 5 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FaxLogic Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews TS Timmy S IT LeadHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “The part we enjoy most is that an employee can use a single login to access the fax mailboxes for several locations to help each other out when they get busy or call out sick.“ February 24, 2022 DB Damon B Director of Strategic SystemsMedical Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “Analog phone lines no longer fit how we do business. “ May 4, 2022 CB Collin B Office ManagerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “UI buttons were responsive and "dead clicks" were never a concern.“ February 24, 2023 DB Damon B Director of Strategic SystemsMedical Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “The administration portal can be intimidating. “ May 4, 2022 TS Timmy S IT LeadHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “We've also seen a reduction in printer supply costs since faxes are automatically converted into PDF for our EMR software.“ February 24, 2022 AE Aaron E Senior EngineerInformation Services, 10,001+ employeesUsed the software for: Less than 6 months. “The admin portal isn't currently geared as a full-service, user-friendly tool for the customer. “ August 19, 2021 DC David C CISOInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “It's very easy and intuitive to use and the support staff are responsive and helpful.“ June 29, 2022 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gerry S. CFO Telecommunications Used the software for: 2+ years ### "True Faxing Solution " November 26, 2018 5.0 As a company in the telecommunications industry, it is imperative that we were able to offer our clientele and affordable and reliable faxing option to complement our existing services. FaxLogic met this option for us. We are quite impressed with the management team and found that they have gone above and beyond to enhance our experience but also to enable us to remain competitive in the marketplace. Pros This product is very reliable and works excellent for us. FaxLogic is HIPPA compliant which is essential to our service. The service is dependable and we have experienced no problems in over 3 years. FaxLogic is truly price competitive and very responsive to our needs. Cons I have no real concerns regarding the software. It is easy to use. Review Source AE Aaron E. Senior Engineer Information Services Used the software for: Less than 6 months ### "Off to a good start" August 19, 2021 5.0 The folks at FaxLogic have been great to work with. They definitely have a vested interest in their product and business. Pros We don't have too many people in our organization as a whole that use faxing anymore, but there are some folks in the organization that rely heavily on it to carry out their job duties. I appreciate that the FaxLogic solution is solid and that it just works. I don't have to worry about the reliability of the platform. Cons The admin portal isn't currently geared as a full-service, user-friendly tool for the customer. Most admin/user provisioning tasks are best handled by FaxLogic support. The support team is however very responsive. Alternatives considered [eFax](https://www.capterra.com/p/174254/eFax/) Reason for choosing FaxLogic FaxLogic covered all of our requirements and was the most cost effective for our needs. HelloFax was slow to respond to my pre-sales questions. I was concerned that it may also be reflective of the type of customer support that I would potentially receive as a customer. Their startup/non-recurring pricing model was very ineffective for bringing over our existing fax numbers (we had quite a few to bring over). The startup costs were higher with eFax Corporate. Review Source JS Jody S. System Engineer Banking Used the software for: 2+ years ### "Review" December 11, 2018 4.0 Pros It works great for our needs and the cost is right for what we need. Cons Nothing that I can think of at this time. Review Source JM Joseph M. LTHC Network and Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Enterprise Fax Solution for the future" August 30, 2019 5.0 We have been able to have a fax machine at a site where our VoIP provider couldn't, and we got access to our faxes VIA the portal. We have also been able to maintain compliance for confidential documents. These guys have a great product that is truly built for business with all the administrative controls necessary for security. Every time I send in a ticket(not often) Support has called me back in under an hour. Pros Ease of conversion Control over administrative functions Speed of support Cons nothing so far Alternatives considered [eFax](https://www.capterra.com/p/174254/eFax/) Reason for choosing FaxLogic I didn't receive a call back from the other companies when I inquired about their product lineup. FaxLogic was able to let us test their product before choosing them which made them very attractive from proof-of-concept point-of-view. Review Source rF robert F. executive chairman Hospital & Health Care Used the software for: 2+ years ### "fax logic" March 2, 2020 5.0 Fax logic made it easy to integrate into our existing systems and ultimately completely replace our previous vendor (efax). The tech support is timely & dependable. The customer service support (i.e., integration, billing, access, etc.) is impeccable. They're professional, friendly, competent and fair. When we first started our integration, we were utilizing the platform with approximately 45,000 documents annually and there weren't any issues. Pros Software is easy to use, easy to understand, can have multiple numbers on the dashboard for easy access and intuitive. Cons There aren't any cons that I can recall or relate. Reason for choosing FaxLogic Our COO felt fax logic was best suited for our needs. He was right. Switched from [eFax](https://www.capterra.com/p/174254/eFax/) Too may issues with efax (technical, customer service and cost) Review Source TR Tim R. CIO Health, Wellness and Fitness Used the software for: 1-2 years ### "FaxLogic Review" March 6, 2020 5.0 Working with FaxLogic has been great. I have worked with Sales as well as support and both are very responsive and resolve requests very quickly. Pros The product is easy to setup and easy to use. I also like the ability to have faxes delivered to email and be printed using the fax adapter if needed. Cons I don't have any negative issues with the solution. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) We liked the easy of use with FaxLogic as well as the ease of support. Review Source Scott H. President Used the software for: 2+ years ### "Five years of excellent service" April 30, 2018 5.0 I eliminated my fax lines and made my faxes HIPAA compliant. Pros In the five years I have been working with FaxLogic they have only had a hand full of outages. Each with clear client communication and prompt resolution. When a service is a good as theirs an issues turns into a positive. Service works as advertised and makes faxing easy and fun. Cons If everybody used FaxLogic 100% of faxes would be deliverable and there would never be busy signals. Review Source John M. VP of IT Consumer Services Used the software for: 2+ years ### "It Just Works" May 5, 2020 5.0 We have saved a lot of money by moving to a digital fax service utilizing their fax adapters. The service does exactly what it is intended to do without issue. Pros I have never once experienced any issues or downtime of the product. Cons The admin interface is a bit confusing, but it their support staff is happy to make any needed changes so it really doesn't matter. Review Source Bill C. IT Strategist Hospital & Health Care Used the software for: 6-12 months ### "FaxLogic Wins!" November 14, 2018 5.0 FaxLogic is a great vendor. FaxLogic has the fastest turnaround time for support and implementation compared to other vendors (not just fax vendors). The system FaxLogic operates is dependable and simple (easy to use). This is one of the purest fax systems I have worked with and I am happy that our medical records solution recommended FaxLogic. This solution saves money and (by far) improves features. Ask me anytime about how useful FaxLogic is!! Pros The simplicity of the system, interface and the FANTASTIC support. Cons Some of the titles on the admin interface are not terms that normal humans understand. I built an internal document to translate the terms to understandable ideas. Review Source Patrick C. IT Support Specialist Retail Used the software for: Less than 6 months ### "Great Solution for Fax" February 12, 2020 5.0 \-Large savings over copper phone lines -Great support with quick turn-around times -Passionate team that worked with us to chose the proper solution to fit our needs -Zero impact to workflow while still achieving cost savings goals -Great reporting allowing us to make smarter decisions regarding fax moving forward Pros Ease of use - we were able to implement FaxLogic quickly and with little hassle, saving us tens of thousands of dollars over copper phone lines. With the use of their fax adapters - we were able to achieve this with zero impact to the end user experience, requiring no additional training or support from IT. Cons Nothing springs to mind. Between ease of implementation and savings, there are no cons to speak of. Reason for choosing FaxLogic \-Zero impact to workflow with optional fax adapters -More savings not having to dedicate resources to training for using a straight e-fax solution. Review Source KM Kevin M. COO Information Technology and Services Used the software for: 2+ years ### "Excellent service" October 23, 2019 5.0 Our experience over 6+ years has been extremely positive. Pros It is easy to use and easy to maintain. The support team is and has been fantastic. As a MSP we deal with a lot of vendors and this support team has always been responsive and very helpful Cons I guess if I had one it would be I don't know if there is any way to make commission for reselling? But nothing with the software itself Review Source SO Stephania O. Network Technician Higher Education Used the software for: 2+ years ### "Easy and Convenient " August 10, 2019 5.0 Exceptional!!! Pros FaxLogic has proven to be a cost effective and efficient way of faxing compared to using traditional copper lines. Cons I enjoy every part of the software. The most challenging part of the experience was the end users because they were hesitate to change. After training them, their FacLogic experience was fantastic. Reason for choosing FaxLogic Actually the other vendors’ products and services didn’t compare to the packages offered by FaxLogic! In this instance, the cloud- based faxing just made more economical sense for our higher education culture. Review Source DW David W. Director, Information Technology Hospital & Health Care Used the software for: 1-2 years ### "Highly recommended" December 5, 2018 5.0 First off, the support is second to none. Tickets are answered in a very timely fashion new number creation and number porting is simple and quick. More importantly, the assigned account representatives are responsive and proactive in looking after our account. Finally, in the year+ we've used the system, it's been rock solid / no outages / etc. Keep up the good work. Pros Very simple to use both the web based GUI and the Email to FAX. The admin GUI is straight forward and to the point. Cons If anything, the variable options available to use in the automation tools (such as action items when receiving a FAX) could be a bit better documented. Review Source DB David B. IT Director Automotive Used the software for: 2+ years ### "Great company - Great Product!" January 3, 2019 5.0 We continue to implement more of their products throughout our various companies every quarter. The product is solid and works exactly as it should. Pros The FaxLogic system is easy to use. Implementation is quick and support is extremely responsive. Perhaps the fastest response time of any vendor we work with. Cons There are not any cons I have noted. No system is perfect, however this one does exactly as it should. Review Source JM Jesse M. Director of Strategic Solutions Health, Wellness and Fitness Used the software for: Less than 6 months ### "Faxlogic - Simple, Efficient, and user friendly " August 6, 2021 5.0 So far the experience and customer service are great Pros Easy utilization with our EMR platform we were converting to. Cons Nothing at the moment. Reach out to them if you are looking for a switch Reason for choosing FaxLogic Price, customer service, ease of use Review Source DC David C. CISO Information Technology and Services Used the software for: 6-12 months ### "Great product and support" June 29, 2022 5.0 Pros It's very easy and intuitive to use and the support staff are responsive and helpful. Cons The email to fax option takes some organizational education and training. But that's to be expected. Alternatives considered [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Reason for choosing FaxLogic Ease of use and setup. Review Source TH Tiffany H. Business Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Faxlogic helped our company during a trying and transitional period. Very professional!" June 6, 2018 5.0 Pros In the world of automation and technology there are few companies that offer the hand's on personalized service that Faxlogic offers. Cons None at this time. Any time we have had a question or issue with using the software, they were very responsive. Review Source CB Collin B. Office Manager Accounting Used the software for: 2+ years ### "We Loved FaxLogic!" February 24, 2023 5.0 Being in the world of tax, we transmit sensitive documents to taxing authorities on a very regular basis, and having FaxLogic available to send such items was always great. I actually would be relieved when I saw a certain taxing authority accepted fax as a transmission method, because I knew all I had to do was make the document into a PDF and the job was pretty much done. Cover letters are stored in the product and have auto-fill capabilities. Pros Product is very easy to use. UI buttons were responsive and "dead clicks" were never a concern. Being able to sign into FaxLogic from any device is also very handy, whereas most fax systems require a dedicated on-site location. FaxLogic made my job much easier when transmitting documents to taxing authorities, as fax is a commonly accepted method of transmission amongst taxing authorities. Cons I think the method of downloading/viewing a fax could be made slightly easier. Once you figure it out, it's quite easy, but I think a first-time user may need direction on how to do something basic, like open the fax. A vet would know to 'Open', then 'Zoom' to view pages, but most people may expect a 1-click result. A very small downside to such a great product. Review Source TM Tim M. Director Of Information Technology Hospital & Health Care Used the software for: 2+ years ### "When fax service is mission critical call Fax Logic" April 3, 2019 5.0 We offer incredible customer service and for 15 years have received the top 10 places to work in our state... So we always appreciate when vendors believe in customer service quality like we do. Quality, timeliness, sense of urgency and a service based attitude make FaxLogic stand out from the rest of the pack. They always go above and beyond when an end user location has a different(non-standard) fax communications configuration to get that resolved in a timely manner. Pros Not only is the Faxlogic system incredibly reliable AND the solution is robust enough to handle our custom needs. The simplicity of routing to one or more endpoints as well as their API implementation for the past 5 yrs has worked nearly flawlessly. When there is an issue(rare) the team there jumps on it and makes sure you are resolved in the quickest and most reliable way. Cons While we rarely have to use their mailboxes directly on the FL site, when we do its not really crafted well to handle very large volumes of email. Search are slow and sometimes time out/fail. To be fair we ARE receiving 100,000+ faxes each month so its a LARGE dataset but it needs to perform better on those occasions when needing to search for a specific "to"/"from" number. The admin user interface CAN be a bit confusing if you have not changed it frequently, so more help options(with examples...ie if I want to do "x" it would look like this) within the admin page itself would be beneficial. The user interface overall is a little more '90's looking so could use a facelift but its purely astecics. Again, these improvements pale in comparison to the benefits and service. Review Source DB Damon B. Director of Strategic Systems Medical Practice Used the software for: 6-12 months ### "Flexible Fax Option" May 4, 2022 5.0 Analog phone lines no longer fit how we do business. FaxLogic provides a good path away from those analog lines. Many of our doctors work in multiple offices throughout the week. Fax to email means they get their faxes regardless of where they are. Pros FaxLogic provides a good way to use existing fax machines via a fax adapter in areas where computer based faxing isn't practical. Most cloud fax services I spoke with don't support these. FaxLogic also has a lot of flexibility in how we manage our faxes so we can tailor the solution to each situation. Cons The administration portal can be intimidating. However, their support department is responsive enough in making changes that you don't have to use the administration portal unless you want to. Reason for choosing FaxLogic The deciding factor was FaxLogic's support of fax adapters to allow us to continue using our existing fax machines when other methods (email to fax, print to fax, etc.) aren't appropriate. The price is also competitive. Review Source TS Timmy S. IT Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Great Solution for Healthcare Faxing" February 24, 2022 5.0 We utilize the Group package with FaxLogic to service our various clinics. Being able to fax from the web browser makes it easy for staff to move around and still recieve their faxes. We've also seen a reduction in printer supply costs since faxes are automatically converted into PDF for our EMR software. Pros The part we enjoy most is that an employee can use a single login to access the fax mailboxes for several locations to help each other out when they get busy or call out sick. Cons Faxlogic has been a good fit for us so far, and we haven't seen any major issues that hinder productivity. Review Source CF Cindy F. Administrator Law Practice Used the software for: 2+ years ### "Great alternative to manual faxing" October 27, 2021 5.0 Our overall experience with Faxlogic has been excellent. Support is very responsive; staff is friendly. Product works well. Pros Faxlogic was easy to integrate; gave us the ability to assign direct fax lines to attorneys for receipt of incoming faxes; easy to use from anywhere. Cons No major cons that we have experienced to date. Review Source RA Ryan A. Vice President Hospital & Health Care Used the software for: 2+ years ### "Long Time FaxLogic Customer!" March 25, 2020 5.0 Pros Our ability to integrate FaxLogic's APIs within our own internally developed software has enhanced our ability to work within the healthcare industry, which still heavily leverages fax functionality. The fact that I so rarely hear the term FaxLogic and the ability to run such a seamless technology with little internal organizational support speaks for itself. Cons Not as a consequence of FaxLogic, but to general fax capabilities and number of third parties involved in the transmission of data via fax, the troubleshooting process for the rare customer that claims to have issues with sending faxes is difficult to diagnose thoroughly, but when the majority of your other customer do not experience the issue, it is apparent that the issue mainly lies with our customer's fax process or the carriers in between. Review Source DP Doug P. Desktop Supervisor Hospital & Health Care Used the software for: 2+ years ### "Faxlogic - THE e-Fax Soltution" August 15, 2019 5.0 I have used Faxlogic at 2 companies to date and am currently and admin, implementer and trainer for it at my current company. We originally used it sparsely, but moving to a SIP based phone system has presented challenges with faxing as it is not a reliable function. So, we are in the process of moving 160+ fax numbers to Faxlogic and they have been nothing short of wonderful during this ongoing process. Pros Pretty much everything. The ease of use, the varied options for sending and receiving faxes, the notification capabilities, the familiar feel of the interface in the web portal and absolutely the best support team. Cons The one thing I would like to see improved is the adding of users, connectors and stores. A copy function to create a user from an existing one would be awesome. Review Source VR Verified Reviewer SVP Technology Banking Used the software for: 2+ years ### "It just works" November 9, 2018 5.0 Pros Easy to set up and maintain. A great turnkey solutiohn for faxing and reciving large volumes. Much better than maintaining an in house fax server with dedicated comm lines. Support is top notch when needed. Cons Control over rights to inboxes must be done by FaxLogic. Review Source