Who Uses This Software?

Metaal CRM offers a complete customer relationship management features which is ideal for all business sizes (Small, Medium & large) with any number of employees.


Average Ratings

42 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    No
  • Support
    24/7 (Live Rep)

Vendor Details

  • Metaal
  • metaal.co.uk/
  • Founded 2015
  • United Kingdom

About Metaal CRM

Multiple Sales Channels :Take customer orders and complete sales using POS on any device or phone orders. Revenue Stream Items : Sell Products and services per unit or manage subscriptions. Marketing Campaigns : Manage marketing campaigns and test success rates. Better Customer Retention : Keep your customers involved using automated emails and newsletters. International Support : Multiple companies, locations and currencies ready for your international presence. Dashboard and reporting.


99585

Metaal CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Metaal CRM Reviews Recently Reviewed!


Impressed

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Metaal CRM organises our customer data in one place; Contact details, demographics, transactions, customer service interactions, and other customer data are easily saved and retrieved.

- Manages leads from prospecting to conversion. It lets our track sales activities, deals, and tasks and move them across sales stages. It also connects to contact management to let us view customer interactions and profiles in one place.

- It lets us add, assign, and track actionable items and feed them into the sales pipeline. Deals and tasks can be automatically populated with customer data or updated with real-time information.

- Consolidates streams of data in meaningful ways that help us to spot patterns, trends, and other market insights.

Cons: Very few I can say here and not a deal breaker but IOS and Android application will help us a lot.

Overall: Highly recommended,,, Metaal CRM is be able to mine data, consolidate it, and analyse patterns to help you generate insights for better decisions.

A complete cloud-based solution and is easy to use

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Saves time and money.

Robustness and out of the box security features.

Smooth workflow processes.

Metaal CRM establishes a real good connection with clients with the opportunity to handle the business on any time at any place.

Very useful Reports.

Overall a very positive experience.

Cons: We really would like to have more tutorials online for beginners. Yet once you start is easy to understand.

Easy to use Great Software

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What i like the most is the contact management; which allows us to segment our contacts into groups. Also Leads, sales and opportunity management; We can easily locate the leads that are most likely to convert and improve our sales process. The sales analytics is very important to improve our performance. Emailing the customers using the system is very neat.

Cons: Nothing really, I think this is a wonderful software. It helps me stay on track daily as I go and improved my performance and decision making.

I have a great experience with Metaal CRM (For me it is the BEST)

Apr 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software itself is flawless, it has all the features and options we want. Some very helpful integrations make it even better. But what I really like the most is the CUSTOMER SERVICES, they are by far the best, they speak and write perfect english, they are always available and if not, you get the reply in few minutes. I am impressed with the level of their service

Cons: Nothing to dislike it is perfect for our medium size company and will be perfect too when we expand further.

Have loved using Metaal

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The flexibility of use, the fact that all the information and data are linked so no double work. The customer support is extremely good at what they do. Our account manager is an addition to us.

Cons: It would be nice to have a place like a blog or forum to share tips with other users

Very sleek

Apr 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We really benifit from all this software features, the best POS we ever used, very simple and easy to use. We like that we can take orders onphine fave to face or website and take the payments. Good integrations with our preferred payment gateway.

Cons: Sometimes the mobile versions isn't working fine, and we are still waiting for the mobile app. Sometimes the search doesn't work correctly; we reported this bugs and it's being fixed.

Setting the standards for enterprise cloud applications

Apr 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I am using Metaal for almost 2 years now and the software has grown considerably as they prepare for each new turn in the sales and client relationship management space.

Cons: Actually, I don't have any annoying steps with this software, also we can see updates in Metaal constantly.

We are very satisfied

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: After switching to Metaal crm we have been able to see progress in all fields;

Been able to increase sales by anticipating customer needs based on historic trends

And cross-sell products by suggesting alternatives or enhancements

Also been able to identify which of your customers are profitable and which are not

Cons: We are very satisfied with the product and it seems to have room for expansion that we could benifit from

Perfect product

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We are benefitting a lot using Metaal crm for example

- efficiencies, particularly in data management

- better collaboration and communication across departments and teams

- greater accountability

- improved customer experience

- better reporting and analysis capabilities

Cons: It is extremely efficient product nothing wrong with it, it just needs some more knowledge base documents so we can figure out all the features

Excellent CRM

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Metaal CRM has every feature you could ever need for building and maintaining your company's sales.

Metaal provides tools to archive and sort information without much restriction.

Easy to learn and use.

The layout looks nice and the colours are bright.

Cons: No useful online tutorial, I often find it's just easier to try and learn features on my own instead of going through their Help documents.

Perfect. Love it

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This program is an excellent customer service manager who perfectly performs this role. The program helps us to effectively and manage our relationships with customers. From the customer, creation profile to contact them by phone and email.

Cons: There are not many negative things to say about the software, just you need 1 or 2 training session with the company to be on the top of the game

Very good CRM

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fast and seamless setup

Easy to use and easy to navigate

Customer intelligence features to show you which leads are highly likely to be converted

Seamless integration with other apps (e.g mailchimp, sms, amazon, ebay, shopify, payment gatways ....)

Cons: There is not much that I dont like but We need IOS and Android Mobile applications

Some more training materials (videos and How To)

Great software and even better service

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Implementation and use is easy

No matter what size of business is

Communication among departments makes it ideal for large processes

Cons: Once you learnt how to use Metaal it will be easy and you won't face any issues

Excellent experience

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The system while been a cloud based software it can detect devices (terminals) that create POS orders and provide a complete POS solutions even better than the available desktop software. Very handy being able to support orders in multi currencies

Cons: Come on guys get the application to App Store quicker. This is will be very handy for our offsite employees

Glad I bought it highly recommended

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I had a great experience from sales till set up and finally use. Easy to use very helpful support from metaal. I felt the huge difference few days after we started using it that's why we bought the whole Metaal ERP.

Cons: Absolutely fantastic I do not have anything against it, It has taken our sales process to a new level.

Awesome experience. Read Minder

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is not overly complicated for something which is so malleable. The scope of this software is really impressive. I like that it can grow and fit our company needs.

Cons: Nothing major we suggested some extra features and we are fully they will be added very soon which will make this software the best in the market.

Great software platform

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Statistics made us improve our performance

Can manage all our customers in one place

More people can handle accounting at any time and from any device, at an incredibly affordable price

Cons: May be in later set but we like to have hardware with the software as well so it will be a complete solution.

Metaal CRM is a wonderful go-to tool for any business

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Metaal CRM is intuitive, and easy to use. The amount of Data and insights that you get from it are great.

Cons: Our employees had to go through a learning curve with this new system, but once everyone got used to the system, the benefits are enormous. The data being collected can be accessed remotely.

Good crm

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Metaal crm offers plenty of sales, email marketing, reporting, and customer service power for All-size businesses. Good customer service. Affordable.

Cons: I need more help documents to be aware of all the features available and how they work also mob app will help a lot.

The best out there with competitive price

Apr 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Metaal, for me, is a great CRM software. Easy to use, administer & configure. Efficient application with lots of great features.

Cons: I cant state one as it is very good product for me and does what it should do. may be need some explanation on how to use at the beginning.

Excellent product

Mar 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quick Setup / Easy to use

Great Value for money

You can take customer orders and complete sales using POS, Phone order or invoices

It does have everything we want

Cons: Missing some help/support documents that is really important to know and understand all the features

Highly recommended

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love the interactive POS system where I can process orders and take payments without leaving the page.

Does have everything we need

Cons: Would like to see google adwords integrated, we are waiting for the mob app however it looks good on all browsers

Great addition to our company

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Metaal CRM allows you to target your audience and easily segment prospects. Great help to any marketing strategy

Cons: Could be hard to understand all the features and functionalities in the beginning. Can not be integrated with some 3rd party software.

One good experience

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Quick start

Payments taken over phone face to face prising terminal

Great customer support

Constant upgrades

Cons: Some how needs sometime of learning checking any chatting to customer support to be able to fully use the software

Great Lead generator tool

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Adaptable according to your needs

Ability to organise multiple projects completely independent from each other

You can add an (unlimited) amount of custom fields for deals, organisations, and people

Ability to automatically capture leads from multiple channels and ability to convert them to active accounts with one click

Cons: We would like to have VOIP integration.

We also need training material for new users.

Interface can be better.

We are satisfied with Metaal CRM

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It puts everything you need into one place.

It allows data mining.

It speeds up the conversion process.

Cons: It was hard in the beginning to teach all the staff all the functionality of the software at first.

Capterra loader

Good experience

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Metaal CRM not only collecting customer data which is important to me, but also collect specific sales report and other analytics. The conversion process is very important for us and using this software it became more achievable and all the required data / . information are available in one place. This software is a very accessible solution that fits within almost any budget.

Cons: The complexity of some features can be a problem, hence you need a good training on the software and be ready for some trials and errors.

Great application

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, administer & configure. Efficient application with lots of great features. Keep a record and control of all vendors activity.

Cons: There is definitely a learning curve to use this application and that will improve with time and it will be easy to use.

Great tool for leads generation

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Metaal CRM helps us to automate most of your day-to-day tasks. By having all your customer-facing data centralised in a single repository, it is much easier for sales, marketing, and support to collaborate and stay on the top.

Cons: we need to be able to organise the order of the dashboard in which information appears so that we can find the most relevant information on our CRM screen.

Tried and true proven software

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Metaal CRM, is an awesome software. My team members can access the platform on their PCs and tablets easily. It interfaces well with the dashboard to give good analytics that cover details on target, call frequency and average daily calls based on customers' segmentation.

POS

Cons: A lot of features are overwhelming to learn but again, customer service is always there to help.....

Great tool to keep track of leads and existing customers

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great platform for our business. We used this software primarily for keeping track of the projects we're working on for our customers. Searching for a customer is easy, then once you have the customer record open, you can filter further to drill down to find specific tasks and projects.

Cons: Our main issue with the product is that our users have complained about the usability and struggled to understand the layout.

Overall its a pretty good software for straightening up your sales process

Apr 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This CRM allows you to better target your audiences and easily segment prospects, customers and engaged leads. This platform is the brains for any marketing strategy and is a must-have tool for those wanting to streamline and automate their efforts.

Cons: Sharp learning curve. Simply being able to hide unwanted fields would be a huge benefit to usability.

The most powerful CRM that I have used

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have used Metaal CRM in my previous work and i recommended it to my current employer and it was a smart move to switch to Metaal. It never failed me in the past and it doesn't fail me now. a great choice.

Cons: The service is great, and there isn't much to dislike . To make it better and more approachable tutorials online or forum for beginners.

Metaal CRM is one of a kind

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Many features that I like but the most I like about this CRM that our customers has their area in the system; and they are able to interact with us, this creates a relationship with the potential to become one of long-lasting loyalty.

Cons: Not really a con; It can be complex and packed with more features than you expect you'll ever need.

Excellent experience and we highly recommend

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The POS is very useful specially that most of our sales is done through sales agents outdoors. Linking our website to the CRM saved a lot of time in data entry

Cons: Metaal CRM knowledge base isn't complete yet. We had to chat to their customer support seeking some help and they were helpful enough

Very robust tool

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Keeping track of the sheer number of opportunities, I am able to consistently see new leads and management opportunity through to the closing process.

Cons: There is a learning curve, but it wont take significant time to get familiarised with the software.

Very good product

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: It helps our business run campaigns to increase web traffic and convert leads.

The software has a fairly good sales dashboard.

Cons: The software is really good and i didn't face any bugs while using it. It is fairy easy to use and understand the features.

A very good tool

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Metaal has all the features you'd expect from a CRM. Good Email tracking. Nice workflow features. Can be accessed anywhere. Great customer services.

Cons: While the desktop app is excellent, there is no mobile application yet, which will help the sales rep.

Very good experience

Mar 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very good dashboard

Has all the functionalities we are looking for

Value for money

Professionally linked to the other modules

Cons: it requires a learning curve to get familiar with the system and be able to use all the functionalities

Great product with great customer support

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is a very robust system that has a lot of functionality.

Great great great customer support very knowledgeable

Cons: Can't say anything negative about it. It also has an email marketing option which makes it a complete solution

A highly recommend product

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This system is really easy to use easy to get familiar with. Has everything we need in one place.

Cons: We are still waiting for the final

Version of the mobile application. Other than this everything is perfect

Metaal CRM is one of the best productivity management systems of our time

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What i like the most about metaal crm is the ability of Syncing all exchanged communication with customers in a single file.

Out-of-the-box customer support: With Metaal CRM, you will never lack technical assistance, and all of your queries will be solved in a matter of minutes.

Cons: It is difficult to customise. ANd as any other system it will be a waste of time if used incorrectly