Lone Wolf Technologies

TransactionDESK

4.5 / 5 161 reviews


Average Ratings

161 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Lone Wolf Technologies
  • www.lwolf.com/
  • Founded 1989
  • Canada

About TransactionDESK

Web-based transaction management system for real estate agents that includes eSignature, forms creator, and remote document sharing.


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TransactionDESK Features

  • Accounting
  • Appointment Scheduling
  • Commission Management
  • Contract Management
  • Critical Date Alerts
  • CRM
  • Document Templates
  • Electronic Signature
  • File Sharing
  • Task Management
  • Transaction Review

TransactionDESK Reviews Recently Reviewed!


"If it isn't broke, why fix it". Learning any new program is scary, but not this one!

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Broker Wolf and I love it. It's easy to learn and fast to work on. I use it daily, all day and it makes my job so much easier. You can pull up just about any report you need to have with ease. Any error you make can be found almost immediately. Down time is almost nil. If it does go down, it's not for long and the tech people are awesome. If you have need to contact them, they are quick to respond and if it's your error, they teach you how to not make the mistake again. (They are always having training videos you can sign up for to watch, for free.) Everything is precise, the old saying "garbage in / garbage out", well, that's true. It's only going to be wrong if you put the wrong thing in. Trust me on this. As far as the cost...I am a user of the program, not the one who purchased or pays for it. Whatever the cost, the program I use is awesome and I wouldn't go back to the old program we used before for anything.

Cons: I'm in Real Estate...I'm a sales secretary for 2 offices. They cannot be combined so I have to log in separately for each office. I would like to be able to have 2 Broker Wolf sign-ins on my desktop so I don't have to go in and out of each one all day long. To be able to keep both open at the same time and work between them would be nice. It would save me a lot of time.

Overall: An easier working experience. Makes me love coming to work and doing my job correctly. I love using this program.

Pretty good program, there is a few features that I find a bit cumbersome.

Jul 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is fairly straight forward when it comes to managing your listings and sales transactions. Fairly easy as it is mostly data entry based, the program does all the calculating as long as your info has been entered correctly. Support has been really good, I prefer to call rather than email support, usually I need help right away because it is usually something I need to fix before carrying on.

Cons: There is a few things I find cumbersome, I find it hard to search and find specific things I am looking for, the top titles have to be clicked on to search for a specific thing and that method is very inefficient, it doesn't always work. In a sale the commission I choose does not stay, if I choose no commission plan to enter a flat fee it always reverts back to 7/3, constantly have to fix. Little things in the letters need tweaking, I have tried to figure out how to fix but do not find that easy. Just little things. Support changed to encourage more email and producing a ticket, but I find that difficult because most of the time I just need a quick answer, so I still continue to call in for help, and most of the time that is very helpful. I must say, I have worked on the program for over 8 years and I was just taught by previous administrators on how to use, so there may be things I have never learned that might make the program more efficient.

Lone Wolf has made it feasible for me to handle my own accounting without hiring additional staff.

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It keeps the office organized from front end to back end. I know when an agent has loaded a property onto mls and love how it feeds into the system alerting me that I need paperwork from that agent. It is not difficult to use and the training and customer service is unbelievable. I trained for 2 weeks and am able to provide my accountant with all completed year end documents. this significantly reduces the accounting fees. I also like the fact that the system is being backed up on secure servers and lessens the risk of loosing information by failing to back up. The system also has certain measures in place to remind you about Fintrac compliance and other REBBA compliance related alerts. Trade record sheets are a breeze to prepare along with other features related to payroll and performance tracking for the agents and office. I cant really imagine how I would function without it!

Cons: What I like the least is the fact that there isn't a section with terminology that relates to leases. (references to Landlords and Tenants would be nice) It would be less confusing when training new staff. Same with "listing Side" and "Selling Side" (it sounds like the same thing) it would be clearer as "listing Side" and "Buying Side". Other than the terminology I really don't have any other complaints.

Client for 10 years.

Jun 13, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy to use back end. Rarely down. Easy to purchase spammy articles.
Training modules are easy to find

Cons: Price continually went up. Services didn't change much. Technology became outdated. Mobile application was not much to look at. The company seemed behind the curve in having responsive Web 2.0 styled sights with responsive mobile. Also I asked for them to match offers that are available in the marketplace for better sites, they had no interest in doing so.
Now I'm a firmer customer with twice the site at half the price. This company is in a downward spiral in my option, with out a major shift in technology and pricing there days are numbered.
The kicker to your last month with this company is paying for services that you will not be receiving.

Overall: Not much

Vendor Response

by Lone Wolf Technologies on June 20, 2017

Hi Andrew, I wanted to start by thanking you for taking the time to leave a review. While we are disappointed to read that you were not completely satisfied with our services, your feedback will be valuable as we look to continuously innovate and improve our solutions for a better client experience. I understand that our inability to meet your budget and match a competitor¿s pricing would be upsetting, however, we are committed to providing the same value-based pricing to all of our clients. Again, thank you for taking the time to provide feedback. If you would like to discuss your experience further, please feel free to contact clientsuccess@lwolf.com.

I have been using Lone Wolf for over 14 years, this is the best real estate software I've ever used.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and very user friendly, everything syncs to Wolf Connect and Broker Wolf by just a MLS number and you don't have to retype most information, which saves us a lot of time. Wolf Connect allows agent to book online appointment at their end which avoids any miscommunication between the office staff and agents. Lone Wolf Community is also a great feature, support team guide you through your problems step by step by providing screen shots of how, what, where you should enter the figures/info. If your matter is urgent and you can't wait, just give the support team a call and they will resolve your problem over the phone right away. From booking appointments to deal closings and accounting, Lone Wolf does it all with no hassle!

Cons: Wolf Connect sometimes take 15-20 seconds to load up the screen during appointment booking (after I have typed in the property address), which I think the wait time is a bit too long especially when you have other lines on hold. The system should pop up the property address right after it's being entered.

Overall: I learn a lot as I am using the software, in both real estates and accounting.

I can go on an on about how amazing the customer support is! They are really knowledgeable!

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've joined the real estate industry just over a year ago, and have been a deal administrator working at Rego Realty Inc. This tool has tremendously helped me in my role as well as to help run reports to determine how well agents are doing, as well as how the company is doing. The customer service has been fabulous every time I call in. The customer service representatives troubleshoot and ask questions while they figure out the best possible solution. They have emailed me detailed instructions of how to fix an issue I have had while I continue to document the valuable information that they give me ! Thank you for your amazing customer service and for being so patient, and friendly on the phone! Much appreciated!

Cons: I wish there were more free tutorials as to how to use the software. I feel that with more tutorials, I will be able to have a better understanding, and also try to find the answer for myself, instead of calling in for support.

In order to update a contact, like a seller or a buyers information, I wish they would auto populate or update each deal automatically instead of having to go into each deal to update the contact information. There may be an easier way, but I still don' t know

Overall: How to run reports, how to enter the deals into the system.!

Capterra-loader

Excellent program design specifically for real estate.

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The different components all work together to provide everything you need to run your real estate business efficiently. We receive regular updates throughout the year, things that help our business run smoothly. Lone Wolf listens to the companies using their products, this is huge. After using two other programs this one is by far the best. I have recommended it to many other real estate offices. In this business that changes on a daily business, you require the best up-to-date equipment to work with...and this, in my opinion, is it! I have used Lone Wolf for over 20 years. I've watched it grow and change and as our business has done the same.

Cons: Would love to see an advertising program as part of the listing side, something that could be used to submit to the newspaper or other means of advertising.

Overall: This software is the main focal point in my business. I'd be lost now without it. When I started I used ledger books to post entries, what a difference a few years can make. No more going over ledgers when you are out by a few cents. It basically does most of the work for you!

This is an excellent program designed specifically for real estate

Jul 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about this software is that it is easy to use. The program itself has evolved over the years (I've been using this program on and off since 1992) but the basics are still the same. I have used other real estate/account software but Lone Wolf is the best. All the updates come to you to automatically which makes it super easy to stay up to date. Support is always available to help should I run into an issue. They even send me screen shots so that I can easily fix the issue. This program provides us everything we need to run our real estate business efficiently and effectively.

Cons: My only issue is that once you post an invoice you need to reverse it if you make a mistake in the amount, date, etc. Then when you go to enter it again it won't take the same invoice number. Which is a good thing except when it is a re-enter. I believe they are working on a solution for this.

Overall: The best benefit is time saving. It also makes it just about impossible to make an accounting error which is easy to do when posting manually in ledger books.

I have used this software since 1994.

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The pros of using LoneWolf is it's ease of use. From setting it up initially, using it day to day and completing the year end. The accounting interface is the best. Balancing bank statements is so efficient. Real Estate transaction sheets provide the agents with all the information they need. They also like the various reports that I can produce for them. The broker also is happy with the reporting that can be obtained. Updating the software is quick and easy.

Cons: Support is not as good as it used to be. I liked the option of calling a representative with questions. I currently have a problem that they have closed again without fixing the problem. Their problem is they are not understanding my problem. It is now a joke all my peers at other brokerages and I laugh about. Sometimes the updates drive me crazy. Logging onto Lone Wolf is cumbersome now. The broker absolutely hates the password rules.

Vendor Response

by Lone Wolf Technologies on July 16, 2018

Hi Penny, Thanks so much for your honest review of your experience thus far! We really appreciate that you touched on what's going well and where we could improve. Glad to hear you're enjoying the reports. I've left a note for your Client Success Rep (John) to connect and see how he can help with those recent support communications. Thanks again Penny! - Rebecca

Takes all the pressure off figuring commissions!

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program is simple to navigate. It figures the agent's commission, company dollar, referral fees and any other deduction even to fractions of %'s. It keeps up with year to date commission the agent has earned and automatically transfers to information to Coldwell Banker web site. The program posts the pictures easily from source of photos. Also, posts to many different web sites helping our company to get our listing out there to the public.

Cons: I cant really think of a hundred words for the cons of the program. I don't like the way the report always seems to pop up in the middle of my work stopping everything until its finished. And during our last audit we discovered there were a few listings that didn't get transferred the way they were supposed to of coarse costing our company money but other than that there really isn't any other problems I have encountered.

I love this program...

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been working with lonewolf for the past 10years for different Brokerages, and I recommended Lonewolf to the current Brokerage for which I`m working for. I can honestly say that this is the best program for Real Estate that I have worked with over the years. I would and have recommended this product because it is easy to use, it offers everything a Real Estate Brokerage needs to run effectively. I especially like the training section of this program, as you can easily use this section without affecting your actual business accounts

Cons: The size of the screen.. I wish it could open to the size of my laptop screen.. Other then that I can not say anything else is wrong with this program

Overall: The ability to easily create a listing or a transaction from the beginning to the end.. being able to ensure that all our transaction are accurate and the ease of managing our financial accounts.

This software is everything I need to do my job and more. I always feel in control and organized.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Every task that I need to complete in my day can be easily performed. The program was easy to learn to use and the help menu clearly covers any task I am not familiar with. My owners and our realtors are thrilled with how easily I can pull up any report they need in just minutes. In an office of 30+ realtors keeping organized is key, and I always feel well organized and in control with this program. The hosted site allows us to be worry free about losing any data. And the customer support is easy to access.

Cons: I truly have nothing negative to say. Other than the occasional update that has caused a brief disruption to my day, the program has always done everything I need it to.

Overall: It is the only realestate specific software I have ever used in my position, but it does everything I need and more so I have never even considered looking at anything else.

LW has been diligent and proactive in working with us.

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the Integration the LoneWolf software allows with other systems and the subsequent time savings it allows for our staff. This, of course, results in a cost savings. Additionally, I like that this system allows us to assign access to different users according to what their role is within the company and what they are responsible for managing. This system is one of the few that allows for multiple office management. In the event that there are issues in the data, I like that Lone Wolf staff works proactively with us to correct the issue and to locate the source of the issue.

Cons: Although the integration is better than other competing systems, it still is not as complete as I would like to see it. Additionally, I find it challenging to locate the reports that I want to run.

Overall: Business Management

I was new to Lone Wolf. It's the perfect program for real estate offices! Support is outstanding!

Jul 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about Lone Wolf is the ease of closing transactions. The program calculates everything for you in a real estate transaction. It easily pays the agent, calculates the amount owed to your brokerage, the amount for BHHS and any other expenses such as paying another vendor in the transaction or a referral fee. It is easy to receive commission payments and the commission reports are spot on. You never have to calculate anything. The instant support via the Community Resource center, emails and telephone is none that I've ever experienced with any other program. Lone Wolf is a complex program, but the more you use it and get the support you need; the more helpful it is and the easier it becomes. Overall is a super fun program to work with that does just about everything for you!

Cons: The least favorite part of Lone Wolf for me is the challenge of creating customized reports. There are numerous amounts of reports with in the software, but it's not cut and dry. For example the P&L and Balance sheet are obtained through "Accounting F/S". The P&L and BS are located here. Along the same line, if I wanted to find a specific figure, it is challenging to locate that. However, with that said, you can always get in touch with support.

Vendor Response

by Lone Wolf Technologies on July 19, 2018

Hi Kim, It's truly rewarding to read feedback like yours! We love hearing that you're having fun in the brokerWOLF program. We look forward to continuing to provide you with great customer service and a great product :) - Rebecca

I've been using the program since 2006 & I work in a real estate office and it fits all or my needs.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work in a real estate office and when I first login into the program you can see the Agents YTD Commission Totals, Top 10 Selling Agents, Bank Balances, Deals Closing. And at the end of the year it was easy to print the agents 1099's. The program is good for billing the agents, also I like the report you can print after each closing to give to the agent so they can see the break down of transaction.

Cons: What I don't like about the program is at the end of the year when you print all the 1099's it doesn't print the 1096 form for you, you have to manually fill the form out. Also each month when I am trying to reconcile our Escrow Account it doesn't let me post the bank service charge as a journal entry without having to post it to a transaction.

I find Lonewolf Brokerwolf a very user friendly program with a multitude of reports and stats

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of moving from one menu to another allows multitasking. We are constantly asked for information from our agents while we are working in other areas of the program. If we had to close our current window to assist our agents, this would greatly slow down our response time to the agent as well as our own work load. The support help menu is quick, easy and a response is received very quickly.

Cons: I find that there are so many reports and stats to choose from that occasionally we can't zero in on the report for the info or stat we are seeking. Short of going into each report and viewing a sample before we find the one we need it can sometimes take a long time to locate the report needed. The reports are excellent though, once found.

I have been using the software for about 15 years and I found that it fir the industry well.

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The software does address the basic needs of the brokerage. The upgrades throughout the years did address new issues . The support was there but sometimes it took a while to understand the shortages and upgrades or changes were long in coming.

Cons: Currently, the new upgrades do not take into account the users need and efficiencies, as with the login screen. You have to enter the user name , now it is the e-mail address, and must enter it every time you long into any company. With multiple companies that is tedious and inefficient. I have a need that requires consolidation between companies and that is not available as well I have to e-mail reports to myself as apposed to sending reports to a common directory, With analytics.

Overall It Works Good For Its Purpose

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy management of listings and contracts to closings. Good Variety of Reports. Smooth 1099 generation. Customized Fees, Property Type, Chargeable Items. Agent Billing is very easy. Integrates with our franchise software and transaction management software.

Cons: The login procedure with the most recent update. Inability to store documents inside each transaction. Unable to print all escrow checks separately without going in and printing each individually. Custom reports can be flaky - would have rather seen this improved than the new Analytics. Pricing increases. Improvements and development seem to be aimed at new/other products, not Brokerwolf.

Overall: Easy processing of day to day transactions and good reporting of business production.

Lone wolf has been a dependable Real Estate Management System for our Brokerage.

Jul 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Lone Wolf system is an excellent replacement to the previous outdated software that our Brokerage was using. It is an all in one system for real estate transactions and accounting that puts all aspects of our business in one place interconnecting the real estate transactions with associate receivables and accounting package. It compiles all the information needed to supply our accountant with the necessary information to prepare our year end financial statements and tax returns.

Cons: The software, although easy to use most times, can have confusing inputs that are difficult to reconcile with each other.

Overall: All in one real estate management system with many features including transactions and accounting functions.

Like the software

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I was a former accountant - so I can customize where needed. Fast generation of commission checks for our agents. Easy to get docs ready for the accountant at year end.
Love the Training section where you can test things before you try it and screw it up!
Customer Support is wonderful - everyone is always helpful and easy to get to.
Ability to interface with the RE/MAX monthly reporting to get our stats to RE/MAX.

Cons: Cost keeps going up and is tied to the number of agents. I don't understand the logic of price being tied to the number of agents. Software is software in my mind.
For us - I know there are many more layers that we don't even use - but we're being charged to include that.

Hard to understand at the beginning but with practice it becomes your best resource

Jul 06, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of reports that you can get. When setting the program, it is nice that your trainer will customize it so you can understand better where to go base on what you are doing. I love that you can manage your Agents but also closings from their Transactions plus you can manage your Accounts payable all in one place!. Customer service is my favorite thing., you never feel alone, they always answer your questions in an easy way and help you until you accomplish what you want.

Cons: How complicated the letters and numbers from the menu option seem to be. After learning what each number is for, everything starts to make sence

Overall: The best way to manage Agents, Transactions and Vendors, all in one place!!!

Vendor Response

by Lone Wolf Technologies on July 19, 2018

Hi Maria, Great to hear from you! Thank you for your review and kind words about our support team. We're happy to be a part of your day to day operations and supporting your business. Thanks for sharing your experience. - Rebecca

I've been using Lonewolf for many years and love the support I get when I run into problems

Jul 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly and reminds you if you miss items. I also like the way it flows when completing listings and sales. How its set up to enter in Fintrac as well as the types of listings and sales. I also like the support and the screen shots that show exactly where to go and how to fix it.

Cons: Its hard to find things in the search option. When I'm looking for a specific topic, and I do a search the topics don't really pertain to what I'm looking for. I like the support that we can send in the questions/challenges through request form, but I also think sometimes doing it this way and not over the phone creates miscommunication and it takes longer to get the question resolved.

I used LoneWolf when I worked for Re/Max and recommended it to where I work now and they said yes.

Jul 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the fact that it keeps up with sales and commissions for as long as I use it, and I can pick the time period I want. I like that it figures the commission checks, however, I am having a problem with it figuring the checks for 2 girls that split their commission 50%. I does not take out the correct fee. Can you guys help me with that? I haven't had time to call.

Cons: I am having a problem right now with loading documents. It used to take me to my desktop but it doesn't do that anymore. So I have a pile of files waiting to be uploaded. I am sure it is a simple fix but I can't figure it out. I did send in for help with this issue.

I have used lonewolf for almost 10 years. It is very user friendly, and a good program to have

Jul 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The lonewolf program is very self- explanatory. I find it extremely user friendly. When I have had any questions, the wolf team is always knowledgeable and quickly answer my questions so I can get back to work. I find it is very efficient and a helpful program with its prompts.

Cons: I am still getting use to the Community. I had once suggested colour in the dashboard, and at that time I did have a dashboard. Now at this office we are hosted, so we do not get the option of a dashboard. I would like to still be able to have the dashboard even tho we are hosted, and in colour!

Overall: It is very efficient and works very well in the real estate business. It is very user friendly, and easy to learn.

Great software for Real Estate Accounting

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a customized conveyancing and accounting software for Real Estate Business. Real Estate brokerage has different requirement of function than other industries. Lone Wolf meets the special demand and provides user friendly fuctions.

Cons: Upload function for menu F.1.1 is not that useful. My software freezes when I tried to upload journal entries every time.
New user name function. My new user name is my email address instead of four-letters user name. It is a minor issue but very annoying. I need to log in several difference LW every day and have to key in longer username and password each time.

Overall: I gets to experience customized accounting software.

Expensive and Invaluable

Jul 02, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The new features with the upgrade should be great in regards to communication and marketing. However, these features still are not working properly and it has been over two months since the update.

Cons: We were using Lone Wolf Technologies for our company intranet and were forced to have the upgrade, in which the deadlines were pushed back and forward multiple times. When we finally received the upgrade, the functionality was extremely poor - several broken links, customization was no longer there, and any tutorials or training were not available unless we requested it multiple times. It has been a very rough adjustment for our company.

Vendor Response

by Lone Wolf Technologies on July 09, 2018

Hi Monika, Thanks for you honest review of the Where to Live Platform - I'm sorry to hear we have fallen short of expectations with the new update. Melanie on our client success team has reached out to help. We will continue to work together ensure you, and your agents are getting the full value out of the new Online Office. - Rebecca

Capterra-loader

Constantly learning this great product that has provided spectacular value to our organization

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I LOVE the help provided when I am faced with a situation I have not encountered before on a transaction etc - the step by step instructions with screenshots is invaluable (and saved for future reference).

Cons: What I like least is there are too many menu items to learn (wealth of info available, but not always sure how to use it or where to look for it). My only suggestion is that Lonewolf provide training sessions in more convenient locations - or possibly try doing interactive webinars with a limited amount of attendants that can ask questions etc.

Overall: Use it 8 hours a day, 5 days a week to run our back office and value all that BrokerWolf has to offer.

Made for programmers not admin users, extremely convoluted system for managing transactions

Aug 08, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Cons: This program was "redesigned" from easy to use Lucero system to this convoluted program, too many steps in coded language for programmers not lay persons and reports are also not easy to read or analyze. Monthly cost continues to increase for no more service or ease of use. I have no pros to report on this system, too many steps to log-in and it just gets worse from there.

Vendor Response

by Lone Wolf Technologies on August 30, 2017

Hi Karyn, Thank you for reviewing our software. We use this information to continually improve our solutions and processes. Though I¿m sorry to hear about your experience, I do appreciate you taking the time to provide feedback. I understand that our software has a lot of moving pieces, which is a testament of just how complicated real estate accounting and transaction management can be. As software evolves, it¿s a balancing act of features and user experience and we understand that there can be confusion and frustration due to the sheer complexity of what our software aims to simplify. This is why we pride ourselves on providing a wide range of support and training options for our clients to make sure every question or challenge can be resolved as quickly as possible. Please feel free to reach out to me at clientsuccess@lwolf.com should you have any other feedback or if there is anything specific I can assist with. Thank you again, -Jackie McDonald

This is the best software, that I have ever used. Easy to navigate - excellent customer support.

Jul 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Trade record information - and letter set up is very good. Also, the accounts payable portion of the programme is easy to use and very intuitive. It is quite easy to set up the different portions of the program from the agent deductions and bonuses - right through to the accounts payable and accounts receivable.

Cons: Sometimes the 'help' program does not address the problem well. Also, the online report submission has been an issue from time to time.

Overall: It makes the accounting function much easier - takes less time than other methods. The agent profile section is also very useful to keep track of the agents and their production.

We've only used DPN since I've worked here and the customer support is the best part!

Jul 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: customer support and features that work for all of our companies that are key to our financial processes...anything we ask of/for is answered in a timely manner and with the best effort

Cons: not always user-friendly...I think some things could be tweaked to work better in some areas...for example, using F8 key takes you out of some screens no matter what and may mess you and/or others up in their processes, especially in the AP menu for One Step Checks...

Overall: The best customer support we could have has been the best benefit from this software! The fact that it works with all of our companies and needs is great too.

it is very convenient to use (wolf connect) but sometimes I have problem with syncing.

Jul 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: broker wolf has many convenient features to print reports, T4a, histories.
also, it
Wolf Connect is also very convenient to use as to booking and confirming, finding agent's contacts, etc..

Cons: Wolf connect does not sync soon enough.. sometimes it takes few days to sync for agents to appear when we upload listing on MLS. Also, if we edit agent/staff info, it glitches many times that I have to manually make a fake correction on broker wolf for it to sync properly on Wolf Connect.

Overall: it has many functions and features to handle 250 agents' reports, expenses, commissions in organized way.

Bit of a learning curve at first, very in depth on info you can retrieve.

Jul 03, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We've been using it a long time, I do like the ability to pull any info that you could ever think of.

Cons: Cost is the number one, not web based is second, not the easiest to set up or to use is third, hard to make corrections if mistakes are made. (They say you don't need to be an accountant to use it, but it sure helps to have a good background in accounting to maneuver your way around the system) Once everything is set up and you are just doing data entry it's not a problem. It's kind of hard to find reports you may want, it's kind of a hunting expedition.

We use DPN software, not BrokerWolf, and have used it since it's inception years ago.

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love that it contains our entire real estate and accounting functions in one software. While it has it limits being dos based, we've lived with it so long now that it's second nature.

Cons: That it won't interface with BackAgent - it is costing us many hours to duplicate enter everything since we inherited BackAgent in the purchase of another company. This has become our #1 issue. #2 is that it doesn't always play well with various internet providers & printers we have available.

Overall: I've always used it, so it's part of my daily life and we depend on it heavily to do our business.

system is quite comprehensive and is user friendly

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: versatility of entering a trade transaction and the link to reports and accounting

the way the data is organizied - search functions and quick and easy

financial reports and sales activity reports are thorough and cover a wide range of reporting spectrums

Cons: sometimes customer support is restricted to online service only - telephone access is sometimes limited for people who are not as fluent with computers and need a little bit more hand holding.

once a technician is available, customer service is not a problem from that point on

Lonewolf is an excellent accounting system

Jul 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like the fact that Lonewolf is always reliable and anything can be fixed. I have been using Lonewolf for 13 years and really like the program. It is a really good real estate software accounting system. I like that I can look back at every transaction for the last 13 years and it is right there.

Cons: I wish that the reports were all in one place so they weren't quite so hard to find. Also, wish that there was a real web based program so that we didn't have to worry about backups and could log in anywhere we are.

I love the LoneWolf program. As the only Administrator in the office it is incredibly beneficial.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that everything is easy to use and to find. Everything is basically at your fingertips...whether it be for deals, accounting, or reports.

Cons: Sometimes the changes are unnecessary. I was just asked to make my UserID and password the same for all and have not been able to use the same ID and password yet. Usually one works, but another. Small things like that can be frustrating.

Overall: I am certain that if this office did not have LoneWolf software, we would have to have a minimum of one more employee. Personally, peace of mind for accuracy, quality and speed.

Vendor Response

by Lone Wolf Technologies on July 19, 2018

Hi Barb, It¿s the little things, like hearing we¿ve made your daily workload much easier, that make us so proud! We¿re so happy to be apart of your day-to-day operations and supporting your business. Thanks for sharing your experience! -Rebecca

We have used the software for atleast 15 yrs and have been very satisfied.

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It does all our work for us keeping us on track, informed and up todate with CRA. The tech support is very important and there for us when required.

Cons: The cost of the product as it is determined by size of company. We are growing and cost continues to grow

Overall: The benefits are many. It reduces the staffing, keeps us on track, agents are satisfied with the reports we can supply them with including CRA information. The program is consistently updated to keep up with technology. The system is designed for real estate making the handling of trust accounts and commission payouts simple.

I have been using this program for 8 years and have really enjoyed all the reports and functions.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like to see where our agents are at. What is closing, and all the reports for finance of the company.

Cons: I wish it would show me what is needed to break even in the upcoming months based on budget to how many closings we need.

Overall: I am able to do everything from accounts payable, to finance, to agent support. I can easily get everything I need to submit taxes and source deductions easily to the government. I am able to print off any report from the request of the broker, and I can easily see what we have done in years past and what we need to meet or beat it. Easy to set goals for the agents.

Vendor Response

by Lone Wolf Technologies on July 09, 2018

Laura - Our goal is to make real estate transactions easy - thank you for sharing how our software has benefited your brokerage. It really makes our day! Cheers, Rebecca

I work in Lone Wolf everyday and it does provide the functions I need.

Jul 06, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Once you know what you want to use in the software it is easy to use. I process and close transaction daily and I do like that I can close and pay from the same software. I can pull the agent earnings report easily.

Cons: Customer service went from talking to a person and getting immediate help to writing in to get an email in the next day or two. This does not help when I need an answer now. Finding reports is not easy as well. I do not like the new sign on it is to long.

Overall: It provides a service that I need.

We have used Lone Wolf for over 5 years....their support team is outstanding & always there to help

Jul 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Monthly/Yearly Agent Managment Reports, Financial Reports Yearly/Comparison Reports , and Management Agent Reports and Accounts Payable & Receivable. The company had used Quickbooks until we implemented Broker/Wolf and there were NO Agent or Company Statistics.

Cons: The syncing information from out local MLS service.....it is not always dependable, but not sure if it is a Broker Wolf problem or an MLS Vendor problem.

Overall: Excellent material available to review and value the production and profitabiity of companhy.

Capterra-loader

When I call in for help, usually I get it right away. Most of the time i get my issue resolved.

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That I don't have to worry to much about the calculations. I like that it is familar and easy for me to use and teach when we have new members joining.

Cons: I have to search to many sub numbers to find what I want and the search bar doesn't help to much.
I didn't receive a book or know of one that would help with the process of learning, which would help when training.

Overall: Merged with the Front Desk system you have a seemless system at your fingertips.
Learning new/upgraded features.

Not liking the new login tho, change that back!

Don't know what we would do without it!

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The available information and reports. All the data that is necessary to run the business is in one place; closed transactions, commission, payroll and accounting reports, etc. Whatever information that is needed can be found. It would take many more employees and programs if we did not use brokerWOLF.

Cons: Would be a little difficult to train new users at first. I have been using for over 11 years. Not many things not to like about it.

Overall: Being able to perform my duties efficiently and in less time.

Good overall experience.

Jul 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to have agent sites under our own. The ability to easily change templates. Ease in agent set up. Ease in customer use.

Cons: We would like to see more updated templates. A few billing issues since LoneWolf took over, but they were readily resolved. The quality of leads is questionable, but that cannot be controlled by the website. Based on user names and emails we can remove about 75% of false leads. We've had a few bumps adding new agents, but that may be due in part to our new staff.

Lone wolf is the best accounting software package I have ever used.

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about the software is the fact that it is very user friendly. It allow be to move around in the system with ease. I also love the reports it allows me to pull up. They are always updating the software and adding better and easier ways of doing things.

Cons: The only issue I have with the software is the fact that you can't go in and just change an invoice or journal entry you actually have to delete the entry and start over again.

Overall: The software allows me to do my job much easier.

My experience has been awesome!

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is awesome! Its easy to use and understand, Easy to teach to new support staff. The lonewolf support is great!

Cons: That with the new sign in it doesn't remember your login name, now that its an email its a little longer and would be nice if you only had to enter the password

Overall: plenty of benefits to using lonewolf, We have all the reports needed right there, organized and just a few clicks away. Always improving. The support staff is also very beneficial, they always have the solution. The cloud is easy to use and quick response time

The system has a lot of features/reports, is easy to maneuver through, customer support helpful

Jul 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It provides the full suite of features & functionality required - loads of reports. Customer support is always friendly & helpful with any questions or issues. With proper training the system is easy to maneuver. Now that the system syncs with our Head Office back end it has provided efficiencies, stream lining processes, saving time.

Cons: If a task/report is not something done on a regular basis it can sometimes take a bit of time hunting through menus and options. Occasionally we still experience difficulties with Uniprint where we have to log out of Broker Wolf to clear issue.

Overall: Provides one software for our office and accounting processes.

Very good thus far. We've been using this software for many years

Jul 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the features that it does have. We've been using this software for many years and it works well for what we need.

Cons: I feel that sometimes it's not overly user friendly. I know there are features that we don't use but at some point, we would definitely like to be able to use utilize some of the additional features.

Overall: We use it to record listings and contracts for our real estate agents. I then use it to calculate their commission, print reports for commissions and then print annual reports for total production.

Keeps very accurate track of all real estate transactions and accounting.

Jul 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very accurate accounting/agent tracking. I really like the fact that the agents can see all of the transaction documents when ever they want in Wolf Connect.

Cons: I wish we didn't have to log on to two different places for Broker Wolf & Wolf Connect. I also want the broker signature to be able to be logged on documents in the system. The accounting is very credit/debit based and if you don't have any accounting knowledge it can be challenging.

Overall: Keeps track of all our real estate needs

Great

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's user friendly and not hard to understand and use. When doing certain things it asks you if you are sure you want to do it! Like measure twice and cut once! And if you do need help there's someone to guide you thru any difficulties. I've been using Lone Wolf since 1994 and love it!!

Cons: Maybe on the Trade could maybe change Listing and Selling to Seller and Buyer! Other than that i can't think of anything else!

Overall: Easy to do year end and payroll as well revenue canada!!

Overall experience has been very good over the 10+ years we have used this software.

Jul 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Reports are good; tracking agents productions is very helpful and often serves as motivation for the agents. Ease of calculating commissions 7 producing statements is great! Customer support team is outstanding.

Cons: Occasional glitches in production totals causes problems in calculating splits and cap calculation..

Overall: Time saving for agent commission tracking & computation. Benefits management for expense/income planning purposes. Agent can use to track sales & keep records of production.

Excellent real estate software.

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use; from very beginning, staff were easy to understand, training was excellent; continually upgrading to meet demands of customers. Would strongly recommend product.

Cons: Haven't had any concerns; if there is anything to work on, it would be to respond quicker to requests. Have had to call on a couple of items when e-mails weren't responded to in a time sensitive issue.

Overall: This product keeps company updated, knowing exactly where payables and receivables are in payment schedule.

Vendor Response

by Lone Wolf Technologies on July 13, 2018

Thank you Marie - we truly appreciate your recommendation. We¿re so happy to be apart of your day-to-day operations and supporting your business. Thanks for sharing your experience! - Rebecca

I use the lone wolf program daily. Enjoy the program

Jul 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, Variety of reports, good tech support. availability of training . I feel that everything I need can be accessed in this program. Like the fact that mistakes can always be resolved with the aid of the help desk

Cons: Some reports are confusing and not clear as to what makes up the basis of the report., constantly having to log in if the program is inactive for a short period of time.

Overall: I am able to carry out my daily admin tasks in an efficient and timely manner

Generally a Good Resource, Sometimes Very Annoying

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: An easy way to keep track of listings and trades. LW also does the math so I don't have to, and when it comes to doing taxes, it's easy to figure out what is owed.

Cons: Annoying things like the new "easier" sign in, which actually takes 7x the amount of characters, and is a change that makes me want to rip my hair out and throw my computer across the room. Basically some things that were working fine and are now more complicated for no reason that I can see.

I only use Lone Wolf thru Lucero. I love Lucero as it is easy to manipulate for reporting purposes.

Jul 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use as far as Lucero is concerned. I have used Lucero for over 16 years. I also love the fact when you need an answer on how to do something, the response time is exceptional.

Cons: The cost monthly is fairly high. The hardest part for me is when I have to do a RFL as it is a little confusing, however, over the years I have figured it out.

Overall: Lucero thru Lone Wolf is very user friendly and easy to manipulate. I especially like the reports that the system gives you.

I have been using BrokerWOLF since 2006 and think it is a fabulous real estate program.

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: BrokerWOLF does all the accounting for me as far as Agent's commissions and expenses are concerned. Accounts payable and government reporting is easy using the reports.

Cons: In accounts payable if I enter an invoice and I want to make any changes to it later I have to reverse the invoice. Then I cannot use the same invoice number again. I would like to be able to edit an invoice.

Overall: Makes accounting for real estate industry very easy. It really does all the work.

Using Lonewolf is easy. There are many available functions to the software.

Jul 03, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1. Many features available.
2. The help we receive if we are experiencing issues or do not know how to do something in the software. (Customer Support)
3. The ease of getting around in the system.

Cons: 1. Issues with freezing up and needing to be re-indexed is experience often.
2. Having so many features is nice, but it can also be confusing and hard to use having so many.

Overall: An updated system for the company to use. It is easier to get through and access information than our old system. We love being able to upload information into the system. It has helped us being able to have the option of printing or exporting the data to another program.

It was overwhelming in the beginning when trying to learn it. Better as time goes by.

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the reports that are available. I know there is way more to it than I am using. I like being able to email the reports & statements directly to the agents.

Cons: Unless there is a way, and I haven't figured it out yet - I would like to be able to email reports to someone other than the agent that the report is for. (i.e. administrator)

Overall: Specific reports have been a big feature that was an upgrade from our previous software. The way things are tracked for the reports.

It is a good software for Real Estate accounting. I truly appreciate support system in place.

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is good to have all deal processing accounting and accounting in one package.
I can enter and process the deals and do monthly company bank reconciliations and also accounting for year end, plus payroll.

Cons: Nothing that I can think of this time. Whenever I have a suggestion I'll post in community.
What comes to mind once I wanted to customize a report for an agent to show detailed information
on past clients and transactions.

Capterra-loader

it's easy to get around the program, and should issues arise...customer service is right there !

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That it stores everything that you do within the program so you don't need to worry about missing anything!

Cons: At first it was a little cumbersome - but after getting assistance and learning the program and its functions-I have nothing to report for not liking the program! It's a great program!

Overall: It's quick, it's simple, and takes the worry out of accounting as there is nothing you can do wrong within the program as it can be quickly corrected if necessary!

Great complete software for our agency.

Jul 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to control all our office finances with agent management, accounts receivables and payables, staff payroll and all the different reports that can be produced.

Cons: The price is a bit high for small agencies. Monthly fee keeps increasing and once your all on Lonewolf, you can't go back or in my case, I don't want to go back to the old system we used. So down side is the price.

Overall: Complete system for our agency,.

For what I use Lone Wolf for, I like it very much. Easy to use.

Jul 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I use Lone Wolf for setting up new account to close. The system is easy to use and if I do have a problem, I call in and the person I get is always very willing to help me out.

Cons: There is one thing that bothers me- our agents have to pay 10 transaction fees and when it gets close the system has not picked up the last two and I am collecting at closing and then I end up owing an agent 1 or 2 transactions back.

I mostly use the real estate side of the software. I find it very easy to use for processing.

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most how the tabs at the top guide you from screen to screen and it is easy to enter the required fields in an organized manner. This also helps when training a new user.

Cons: The reporting is difficult. It is a tedious process to create a custom report and some of the report options do not always give the information that is needed.

Overall: We are able to streamline our commission processing and turn around commissions quickly.

Capterra-loader

One stop shop program for brokerages.

Jul 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of working parts that correspond to each other. Makes accounting much easier and accurate. Reports are useful in everyday activities of the brokerage, big or small.

Cons: Some of the features are not well explained or trained on. More in depth training modules would be helpful. Especially for Canada customers.

Overall: Has streamlined the accounting process and keeps records effortlessly to report accurately on brokerages activity

Whenever I need help in BW their customer service is excellent!

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. Reports are great. Excited about Analytics! Customer Service is awesome. I enjoy working in it daily. Entering data into the system is easy.

Cons: There really isn't anything that I dislike about the software. Maybe if you get called away from desk and you don't return to BW quickly it logs you out. Sometimes it takes a few minutes to get back in. This is an excellent software!!

Great program with a wonderful support team!

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is very easy to use! The reports we can generate are wonderful and just an all-round great program to help in managing real estate files.

Cons: Managing the updates can be an issue (making sure the program is up to date)- too bad the program won't automatically update itself.

Overall: The huge variety of reports that can be generated in fantastic! My Broker and myself find the reports give us an added insight to the business.

I've been using this product for about 5 years and love it.

Jul 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The interface with MLS & Tax record allows for autofilling of forms, saving so much time! We use it for our onboarding forms, our listing transactions, our buying transactions, and more! Support is great! Training videos are easy to find and easy to understand.

Cons: There's a bit of a learning curve, but once you understand how everything works, this tool can be used for so many things.

Have been using Lonewolf/BrokerWolf for a very long time. Love it!

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and accountability. Hard to make mistakes as long as you follow the instructions on how to process. Also love the feature that links to our bank account to pay commissions out to the agents by ACH. Great feature!

Cons: When we reverse a deposit it should also show that reversal on the Deposit ticket as a reversal so the total of the deposit receipt matches what went tot he bank.

Vendor Response

by Lone Wolf Technologies on July 19, 2018

Hi Linda, We are dedicated to building software that simplifies and really supports your day-to-day. It is always great to hear that brokerages are seeing a benefit. We appreciate you sharing your thoughts! - Rebecca

Good accounting software for our smaller company.

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Accounting year end and agent year end very easy. Reports that I need are very easy to use. Agents are very happy with all paperwork they receive with their cheques and yearly reports.

Cons: Search to learn more is very vague. Never use the right wording to get to the real issue I have. Then have to go through the support desk and that can take way too long for answers. I just make due.

Vendor Response

by Lone Wolf Technologies on July 19, 2018

Hi Anita, Glad to hear you and your agents are reaping the benefits of brokerWOLF reporting capabilities! We look forward to continuing to work together, and improving your experience getting answers to the support questions you have. Thanks again! -Rebecca

This program is very user friendly and when we had an audit the Government loved it.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the reports that we could do with ease. We had an audit and the Goverment was very pleased that we use Lobe Wolf. It is user friendly and the support is outstanding.

Cons: I can't think if anything that I don't like about the program. My husband was very excited when I showed him all the reports I could print out for all our agents and what office sells the most of our listings.

Overall: Payroll

Program when not having issues is fantastic, but past month nothing but problems

Jul 03, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and sync between programs. It is a program that works for all our office needs. We have 5 people that use use the program and it works the same for all of us.

Cons: Speed at getting things fixed. We have had many problems over the past month and have not had then fixed at a speed that suited us.

Overall: Easy to use, great customer service and IT support. The syncing between systems helps us all stay on task.

Has been using BrokerWolf since 2003

Jul 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and the possibility for many different types of reports. Also the payroll menu for employees is great and again very user friendly.

Cons: Not being notified when updates are available. For the Canadian payroll I would suggest there should be a field on the paystub saying "Stat Holiday Pay" instead of having to use the field called "Other"

Overall: Accurate accounting statements

I have fully enjoyed using the Lone Wolf Software

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The transactions 2.1 entry has truly saved me so much time. I also like the financial reports that I can customize to our company needs.

Cons: I still have a problem with the saving federal identifications numbers in the transactions 2.1 mode.

Overall: The benefits from Lone Wolf is saving time and not having to post in different places to keep track of: Agent Earnings, Agent Stats and Monthly/Year Accounting figures.

Very quick respond time.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you are familiar with this software it is very easy to use. l would highly recommend this software to other offices, it is a great tool to have.

Cons: l have not found anything that l do not like so far about this software. With proper training it is very easy to follow. Wish there were courses offered in the Northern Ontario.

Overall: Easy access to all our accounting for the office.

Love the system, did help even other brokerages if they had issues.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, like all the options, my accountant loves it too, couldn't be without it. Don't understand why not all brokerages have this program.

Cons: Software is fine, telephone support use to be excellent, now it is not, sometimes long waiting times, person on the other end has been not always the most friendly/supportive of your issue!!!

Overall: Helps my company to run smoothly.

LoneWolf makes our office run very smoothly!

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is extremely user friendly, and there is a lot of support from the LoneWolf staff. Wait times are very short.

Cons: No cons I can think of off the top of my head! Usually when I have an issue I call into LoneWolfs main helpline and they're great to deal with!

Overall: This makes our office run smoothly, we can rely and depend on BrokerWolf and the support we receive on a daily basis.

It just makes workflow easy

Jul 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Integration between BrokerWolf, GlobalWolf, WolfConnect. One program that synchs everything is really helpful.

Cons: I think the CRM can use some improvements. Also, when you print out company roster, doesn't print out how it looks on screen and I wish we had more options on what we want it to show when it prints for agent information.

Overall: Just help run our business semlessly

This has been a good system so far and when we call with a problem it is taken care of quickly.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of of using it, we use it all day long to page agents, check on messages back so far when agents need it. Having to check documentation sent last month is great.

Cons: Don't have a problem yet....nice, eh??? We have not had anything to complain about lately. All has been good.

Overall: Easy to page agents. Easy to hunt messages back a while when they need a number or name.

Capterra-loader

Been using the software for 20+ years and find it meets all my real estate needs and more.

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to use. The software is constantly updated to provide you the most up to date RECO and real estate requirements. Lone Wolf has an excellent support staff that is always available and co-operative to assist you.

Cons: Cant find a negative - if there are any issues you contact their support staff and they guide you through.

Absolutely love Lone Wolf and their support staff. They make my job much easier!

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a whole system that looks after every aspect of our business and we can be assured that if we have any problems or issues that there is someone available to assist.

Cons: I really dislike their new log in they just implemented last week. It now takes triple the time to log into the system

Overall: It is all encompassing and has everything in one simple to use system.

Great program but make sure you actually do the Training...essential!@!

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love all the reports and features! It can produce a huge amount of information that is critical to day to day business planning and future goals!

Cons: I get lost in it sometimes, but that is my lack of knowledge. I need to take the time to work more in depth and get more training!

Overall: Ability to obtain an amazing amount of information regarding every avenue of our business!

We really like the basic features.

Jul 06, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great basic tracking system
easy to use
Keeps you on schedule

Cons: Updates & Upgrades complicate everything
They gear towards the mass and not the individual, so changes they make can effect they way actually run your office (not always good)

Overall: Keeps our office on track

I have worked with other RE software programs and BrokerWolf is by far the BEST!

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just makes sense. The steps and the flow is very clear. I love that i can make a mistake and fix it easily.

Cons: The customer service has suffered a bit. I like to speak to someone personally and there have been times I have not been able to get through. That is very annoying when you need immediate help.

Overall: Great financials for our Real Estate brokerage!

Capterra-loader

We use the software for the back end admin: trades, accounting, payroll, etc.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great system that keeps the back end of our office organized! Probably could use features that we haven't even discovered yet!

Cons: The system does T4s very easily, but does not do ROE's. Just had an employee go on maternity leave, and we had a hard time figuring out her qualifying income/hours.

Overall: Can't imagine running a real estate office without this software.

LoneWolf is the most complete and user friendly system for reports, reconciliations and accounting

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Since using LoneWolf monthly reconciliations, commission splits, reports, and accounts payable/receivable are available with a couple of key strokes! Hours saved every month with less chance of errors and super easy year end reports. Conveyancing has become so easy with the choice of letters already in the system.

Cons: There is a steep learning curve when first starting, but hang in there.. it's totally worth it! There is also a lot of inputting of information before you can get started.

Too many price hikes for a single platform user. We are growing weary of cost increases.

Jul 06, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Able to upload transactions to RE/MAX for monthly reporting. Some of the reports are helpful, but many do not give full picture accounting.

Cons: Not all of the reports are accurate. Wish there was an option to look at the bank accounts in a "checkbook register" form like QuickBooks or other accounting software has. Reports are not intuitive.

Usually very good experience

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Support for the software has always been outstanding . Questions are always promptly answered. I like all the report options that are available

Cons: Sign in process is very combersome. It would be very nice if you could save your log in information. Price is also a concern for me

Overall: The program works very well....the reports that are available meet all my needs

Went to BW from ProGold... like coming from the dinosaur age into the future

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of info readily available in report forms and the ease in entering contract info are the most important to me.

Cons: That more than one person can work on the same file at the same time and one of you will lose your changes when you go to store it stating there has been some other activity at the same time

Overall: Time savings; specialized reports

I like the software and ease of use

Jul 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The program is easy to use and tech support is very efficient and knowledgeable and very friendly.
It's good having the automatic updates every three months

Cons: Cost is getting a little high for a small company. I'm sure I'm not using all the features available. It could be that a cheaper version was made available to smaller companies

Excellent....I love the software

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to do it all. Reports, Tax docs, transactions, invoicing, etc. Very easy to use. I owned an insurance agency for 6 years and the software was a nightmare. We are growing fairly quickly and the LW software makes it easy to manage agents.

Cons: Sometimes difficult to find what I'm looking for on how to do some function. Eventually I can find just takes a while. I also feel we are pushed towards submitting form when we have a problem. I like to talk to someone on the phone...

I enjoy using the software, I can't imagine running a large real estate office without it.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, user friendly, great reports for meetings, easy to look back on previous years for sats.

Cons: nothing, works as it should and as promised, I have no complaints, customer service is outstanding as well.

Overall: Makes my job running a large real estate office simple, I can manage numerous tasks in one system, pull reports on demand and review previous years with ease.

for the most part I have no problems with the program

Jul 03, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy fairly easy to navigate, I like the customer support, printing cheques is easily done. I like that you can set up your main page with what is used most

Cons: I don't like that you can't change/correct an invoice once it is saved so if a mistake is made you have to reverse it and redo it then you can't use the same invoice #

Very user friendly. Love this program.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. From listings to pendings to closings. Data entry is easy and feeds thru to the next step.

Cons: Some reports do not incorporate the Agent involved. We tie everything to our agents so this would be useful.

Overall: All my records are at my fingertips. I love the feature to look up a buyer/seller. I've used that multiple times, as well as the reports are great.

Vendor Response

by Lone Wolf Technologies on July 09, 2018

Thanks Melissa! We love your review! Thank you for sharing your experience - happy to read that you enjoy the system, and that everything you need is at your fingertips. Have you signed up for our new Lone Wolf Analytics Reporting? You can build custom reports that are relevant to your brokerage to get all the information you need tied to your agents. Let us know if you need any assistance! (support@lwolf.com) Cheers, Rebecca

Found it easy to learn and very happy with all that it covers from deals to payroll to accts payable

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliability. I like that I can do everything from payroll and t4's to paying out deals and also my accounts payable.

Cons: That the print need to be bigger. I have asked about this and was told it was in the works but that was several years ago.

Overall: that i can do most of my days work on this program and if I need to look something up it is very easy to do.

Way too expensive for an accounting package

Jan 13, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Program is designed specifically for a Real Estate brokerage

Cons: Very expensive and program does not seem to have all small glitches worked out of it

Overall: With a brokerage of about 100 salespeople I thought this could streamline the transaction process and be worth the cost. I was wrong. At over $ a month I can easily outsource it for less and now brokerwolf is saying I have to pay more as out transactions have risen. The program is full of little annoyances that could easily have been rectified at the development level but never were. I would highly advise against buying this product.

Recommendations to other buyers: Yes don't buy it.

It is a great program. It makes my job very easy to manage.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and to train someone on my job. It does the calculations for me as well as telling me if I had made a mistake on inputing some information.

Cons: Some fields do not have enough spaces for names etc. I do not have any negative things to say about the program. I love it, makes my job so much easier.

Some things are hard to navigate on and I feel like a lot of steps are needed to finalize some items

Jul 06, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: reports you can run really show you detail about each agent. Deductions for agent fees are easily calculated. When you do talk to BrokerWolf help they are very helpful

Cons: steps you have to take in order to process certain things are very long. like a agent rental that is closed but agent is paying for RE/MAX fees.

I use to call and get assistance right away now im asked to do a request form not interested

Jul 03, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: I do not need to know debits & credits . I liked how i could call in and get the problem resolved right away when that happens its a pro !

Cons: I was assisted in December to change how i reported commissions in doing so i have issues now nobody can help me with or has no record of these sessions for advise-Not impressed.

Usually I find Lonewolf to be a great program. Today it is so slow I want to toss it out the window

Jul 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It really is an easy program to use and we have 5 Sub-brokerages that we use it for as well. Easy to train the Sub-brokerages' Administrators to use.

Cons: Right now, it's very, very slow. Hard to get any work done and very frustrating. I also find that when we request an improvement, it doesn't get done right away.

Great Program. Easy to use. Great Support Staff to deal with.

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The set up of the program.
Easy to locate what you need.
A complete program for Real Estate offices. It has everything that you need.
Great to work with

Cons: Have no problems with this software.
The technical part of the program causes me some problems with my other software, but all taken care of

Very pleased with Brokerwolf having used it for over 20 years.

Jul 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: This software is solely customized for real estate transactions and is foolproof where accounting is concerned. Rarely is there room for errors. Tech support is always available if need be.

Cons: The Release Notes are no longer accessible within the Brokerwolf program. The new log in requirements are lengthy.