Articbot

Articbot virtual assistant

5 / 5 4 reviews

Who Uses This Software?

Banking and finance, Healthcare, Education, IT


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $900.00/year/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Articbot
  • www.articbot.com
  • Founded 2017
  • India

About Articbot virtual assistant

Virtual assistant for hassle free customer engagement that solves almost all customer support issues.


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Articbot virtual assistant Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Articbot virtual assistant Reviews Recently Reviewed!


Good product

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: It is a great product.But integrating a live agent to the platform also will be a great advantage, in some conditions our agents can take care the chat. Hope this will get integrated soon

Great experience, indeed the product is pretty much needof the hour. Hassle free customer service.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, could cut down a lot of problems in the customer service area. Technology helping in user lead creation and retention.

Cons: Could really be wonderful if big data analyticsis brought in to play. Need more advanced technology to incorporate all our data present in the world to make it available to the customers

Truly it is a great product

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software help us to support customers 24*7, we don't need to spend our manpower for the initial customer engagement. Over the last month Articbot handled about 500,000 customer queries. It is big in number for us.

Cons: They need to include a live agent and mobile app based version for better customer engagement. Hope this will be included in the platform soon

Best virtual assistant software

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Articbot can support our customers in multiple language . I can partially replace my live agents within integration of 1 month. They have a user friendly UI, and without much technical knowledge everyone can create a chatbot to the websites.

Cons: Everything is perfect, But the current version doesn't have an option for a live agent interaction, but they mentioned it will be available my May 15th

Overall: I can clearly replace the live agents and i can save a lot of manpower that helps my business to save extra spending on customer support