# Desk Manager Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Desk Manager Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/173025/Help-Desk-Software

---

# 

 Desk Manager Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Desk Manager

## What is Desk Manager?

Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management. With more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides automation, simplification and facilitation of ticket and activity management. The solution, which has a suite of 12 multifunctional applications, such as Microsoft Teams Premium with ChatGPT from OpenAI, guarantees less time answering calls for more time achieving results. With the purpose of simplifying governance, Desk Manager was accelerated by Endeavor and built one of the largest innovation cases with Eurofarma, serving major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.

## What is Desk Manager used for?

[Service Desk](https://www.capterra.com/service-desk-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[ITSM](https://www.capterra.com/itsm-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 106 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Help Desk / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Desk Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://deskmanager.com.br/&name=Desk Manager)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Desk Manager

4.8 (106)

VS.

[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (106)

Ease Of Use

4.3 (3,603)

Value For Money

4.6 (100)

Value For Money

4.2 (2,657)

Customer Service

4.9 (104)

Customer Service

4.3 (2,766)

## Desk Manager alternatives

[4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (704)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (3,420)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/173025/Help-Desk-Software/alternatives/)

## Who uses Desk Manager?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 106 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 106 reviews

IT & Software Development

50%

IT & Software Development

50%

Customer Services & Support

21%

Administrative

8%

Sales & Business Development

5%

Others

16%

Top industries

Based on 106 reviews

Information Technology and Services

67%

Computer Software

13%

Retail

9%

Construction

6%

Other

5%

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Real-Time Notifications

4.4 (72)

80.56% of 72 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Support Ticket Management

4.7 (70)

85.71% of 70 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Alerts/Escalation

4.5 (51)

74.51% of 51 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Ticket Management

4.7 (51)

92.16% of 51 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Email Management

4.5 (40)

75.00% of 40 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Reporting & Statistics

4.3 (38)

68.42% of 38 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Desk Manager 55 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

A record of all activities within the system, including user access, changes made, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Communicate using direct chat or messages within the system

Configuration Management Database

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

A collection of customer information such as contact details, demographics, previous interactions, etc.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Creation and customization of dashboards

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Managing service requests, incidents, IT issues & support with a ticketing system

Track and manage inventory levels to maintain proper supply

Managing inventories and tracking changes to hardware and software configurations

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Templated responses for responding quickly to recurring support requests

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Plan and coordinate all the resources, costs and time needed to execute assignments

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set a time to generate routine reports automatically

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Set and monitor service level agreements to ensure timely response and resolution

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.7 (106)

4.7

Based on 106 reviews

## Pricing

Value for money

4.6 (100)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.6 (100)

4.6

Based on 100 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[

Discord](https://www.capterra.com/p/240238/Discord/)[

ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[

Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[

JivoChat](https://www.capterra.com/p/178227/JivoChat/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (104)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (104)

4.9

Based on 104 reviews

## User reviews

Overall rating

4.8

Based on 106 reviews

Filter by rating

5(89)

4(15)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CJ

Christiniane J.

Analista

Information Technology and Services

### "Uma aplicação ótima se serviço "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 21, 2026

Plataforma fluida e simples de uso e com muitos recursos a serem explorados. Frente aos desafios para controles, normalmente, pesquiso o que há de disponível na ferramenta antes de pesquisar outra para retornar, números, formas de acompanhamentos e relatórios.

Pros

É uma plataforma de muita adaptabilidade o que nos leva a pesquisar os recursos na ferramenta a cada nova necessidade.

Cons

Ainda não identifiquei algo relevante que eu não tenha gostado. Ha uma integração que precisa melhorar com a Microsoft Teams.

Switched from

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)

Melhores entregas e controles e usabilidade.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LB

Leonado B.

Líder de Suporte Técnico

Information Technology and Services

### "Avaliação Treinamento de Administradores"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 29, 2024

O Desk Manager foi fundamental para estruturamos nosso atendimento aqui na empresa, e possui uma gama de configurações que são de extrema importância e funcionam perfeitamente para gestão interna.

Pros

As possibilidades com Maestro são fantásticas! Gosto muito da ideia de automações dentro da plataforma!

Cons

Existem algumas dificuldades no uso de imagens dentro da plataforma, que acaba quebrando as formatações de textos. E os filtros de visões salvas, tbm somem depois de salvar.

Switched from

[Octadesk](https://www.capterra.com/p/192993/Octadesk/)

Muita instabilidade na plataforma concorrente. Não tivemos nenhum problema com disponibilidade de serviço na Desk Manager.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LB

Leonardo B.

Lider de Implantação

Computer Software

### "Treinamento Administradores 2024"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 29, 2024

De um modo geral, gostamos da ferramenta, com algumas resalvas de lentidao. Acredito que nao usamos nem 60%dl da ferramenta e podemos melhorar.

Pros

Hoje no treinamento o que mais despertou interesse é opcao de projetos e o atendimento via WhatsApp

Cons

Acredito que a parte de fluxo, nao encaixa na nossa operação.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TB

Thielly Butarello T.

Analista de sistemas

Logistics and Supply Chain

### "Avaliação sobre a DeskManager"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 27, 2024

De maneira geral, minha avaliação sobre o sistema é bastante positiva. É uma sistema bem completo, atendendo amplamente às necessidades e proporcionando ganhos significativos em termos de eficiência e controle. A fase de pós implementação tem apresentado alguns desafios, especialmente em relação à implementação de melhorias contínuas (expansão de novas áreas da empresa para a utilização da deskmanager) e evolução de dados gerenciais para apresentação. Acredito que o time de CS poderia propor maneiras melhores de implementar um caso dentro da ferramenta e não somente "resolver/ou não" o que assunto/necessidade apresentada.

Pros

É um sistema bem completo para atendimento e o modulo que mais me agrada é o de projetos que está em estudo para implementação desse recurso dentro da deskmanager.

Cons

Horas corridas, tem 3 forma de controle e não se encaixa

Alternatives considered

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)

[Milvus](https://www.capterra.com/p/202528/Milvus/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Desk Manager

Foi a que mais nós apresentou possibilidades nos recursos apresentados.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AP

ANA P.

Gerente de Projetos

Information Technology and Services

### "Facilidade"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

September 27, 2024

Desde a implementação do DM em nossa empresa, direcionar e acompanhar os atendimentos ficou muito mais fácil e ágil.

Pros

Pronto atendimento e apoio sempre que solicitado

Cons

Não tenho nenhuma insatisfação formada até o momento.

Switched from

[Milldesk](https://www.capterra.com/p/177951/Milldesk/)

No Milldesk não havia abertura de chanados por e-mail.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RR

Regiane R.

Analista de Sistemas

Information Technology and Services

### "Avaliacao desk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 27, 2024

Sempre uso e nunca deu problema, quando preciso de algo os contato sem problemas

Pros

O aplicativo em si muito bom nao tenho o que reclamar.

Cons

Nada contra. Todas vezes que precisei de suporte fui atendida

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RG

RAmon G.

Gerente de Suporte e Customer Services

Computer Software

### "Boa equipe de implantação"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 23, 2024

gostando bem até o momento, velocidade de atendimento excelente.

Pros

equipe de implantação atenciosa e focada em entender e entregar as demandas dos clientes.

Cons

Ainda estamos iniciando as atividades secundárias com o time de Satisfação do Cliente. mas o receio é que os relatórios não atendam a todas as nossas demandas.

Switched from

[MySuite](https://www.capterra.com/p/136069/MySuite/)

plataforma antiga, que não se modernizou ao longo do tempo.

Alternatives considered

[Movidesk](https://www.capterra.com/p/192413/Movidesk/)

Reasons for choosing Desk Manager

preço um pouco mais competitivo, mas nao deixando de ser um custo alto.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Marcos C.

Service Desk

Information Services

### "Exelente. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 22, 2024

Eu gosto muito, pois tem varios icones que sao adaptaveis, que fazem com que as tratativas dos chamados ocorram em conformidade.

Pros

Na organização dos itens de categorização.

Cons

A lentidão no carregamento de informações de determinadas guias.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CA

Carlos Alexandre C.

Supervisor de Suporte ao Cliente

Information Technology and Services

### "Sentimentos Desk Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 20, 2024

Utilizo para atendimentos em dois clientes e estou satisfeito com a experiência que ferramenta proporcionou em relação a outras ferramentas de registro

Pros

A ferramenta apresenta uma forma muito fácil de customização

Cons

a ferramenta de chat não é muito intuitiva em algumas situações.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IN

Idail N.

Assistente de suporte técnico

Information Technology and Services

### "Muito bom, bom software de gerenciamento de service desk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 19, 2024

Muito bom, parabéns, para gerencimento de projeto de service desk e uma boa opção.

Pros

Bem tranquilo a utilização, os auto preenchimentos faciliatam na tratativa dos chamados

Cons

As notificações parece que mesmo visualizando continuam notificando

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/)

## Top-rated software of 2026

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Popular comparisons

[Milvus vs Desk Manager](https://www.capterra.com/compare/173025-202528/Help-Desk-Software-vs-Milvus)[LiveAgent vs Desk Manager](https://www.capterra.com/compare/102188-173025/LiveAgent-vs-Help-Desk-Software)[Freshservice vs Desk Manager](https://www.capterra.com/compare/132997-173025/Freshservice-vs-Help-Desk-Software)[Zendesk Suite vs Desk Manager](https://www.capterra.com/compare/164283-173025/Zendesk-vs-Help-Desk-Software)[SysAid vs Desk Manager](https://www.capterra.com/compare/107225-173025/SysAid-vs-Help-Desk-Software)[JIRA Service Management vs Desk Manager](https://www.capterra.com/compare/173025-227102/Help-Desk-Software-vs-JIRA-Service-Management)[Atera vs Desk Manager](https://www.capterra.com/compare/144309-173025/Atera-vs-Help-Desk-Software)

[BOSSDesk vs Desk Manager](https://www.capterra.com/compare/144825-173025/BOSS-Solutions-vs-Help-Desk-Software)[SolarWinds Service Desk vs Desk Manager](https://www.capterra.com/compare/129478-173025/Solarwinds-Service-Desk-vs-Help-Desk-Software)[ManageEngine ServiceDesk Plus vs Desk Manager](https://www.capterra.com/compare/173025-179501/Help-Desk-Software-vs-ManageEngine-Service-Desk-Plus)[NinjaOne vs Desk Manager](https://www.capterra.com/compare/173025-184229/Help-Desk-Software-vs-NinjaOne)[TOPdesk vs Desk Manager](https://www.capterra.com/compare/127562-173025/TOPdesk-vs-Help-Desk-Software)[Freshdesk vs Desk Manager](https://www.capterra.com/compare/124981-173025/Freshdesk-vs-Help-Desk-Software)[Autotask PSA vs Desk Manager](https://www.capterra.com/compare/173025-223239/Help-Desk-Software-vs-Autotask-PSA) 

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