--- title: "Desk Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Desk Manager Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/173025/Help-Desk-Software/" page_type: "product" language: "en" --- # Desk Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Desk Manager ## What is Desk Manager? Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management. With more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides automation, simplification and facilitation of ticket and activity management. The solution, which has a suite of 12 multifunctional applications, such as Microsoft Teams Premium with ChatGPT from OpenAI, guarantees less time answering calls for more time achieving results. With the purpose of simplifying governance, Desk Manager was accelerated by Endeavor and built one of the largest innovation cases with Eurofarma, serving major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados. ## What is Desk Manager used for? [Service Desk](https://www.capterra.com/service-desk-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 106 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Help Desk / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Desk Manager?[Manage this product listing](https://www.g2.com/products/desk-manager/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Desk Manager 4.8 (106) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (106) Ease Of Use 4.5 (3,420) Value For Money 4.6 (100) Value For Money 4.4 (2,806) Customer Service 4.9 (104) Customer Service 4.5 (2,990) ## Desk Manager alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/173025/Help-Desk-Software/alternatives/) ## FAQs about Desk Manager Overview ### What problems does Desk Manager solve? Desk Manager solves scattered ticket handling, slow response times, repetitive manual work, and poor visibility into SLA performance. It centralizes service requests across departments, automates routing and status changes, and surfaces recurring issues through reports. IT support teams, service desks, operations managers, and cross-functional support groups benefit most. Answer based on 42 reviews Overview ### Which roles and teams benefit most from Desk Manager? Desk Manager is most used by IT support teams, systems analysts, and infrastructure staff who manage service requests, troubleshoot issues, and organize technical workflows. Coordinators and IT managers use it to track team performance and service delivery, while CEOs and directors rely on visibility into operations, support quality, and process efficiency. Answer based on 106 reviews Overview ### What company size and industries is Desk Manager built for? Desk Manager serves small businesses most often, with 59% of reviewers, and is used primarily in Information Technology and Services at 42%. It also appears with enterprise companies at 21% and midsize businesses at 20%, with additional use in Computer Software and Retail, commonly for service desk work. Answer based on 106 reviews Features and Usability ### What are the key features of Desk Manager? Desk Manager includes core service desk features like ticket management, customer support, and SLA management, plus differentiators such as CMDB, workflow configuration, and multi-channel communication. Reviewers also highlight integrations with WhatsApp and Microsoft Teams, customizable reports, dashboards, and mobile access for tracking service performance and priorities. Answer based on 42 reviews Integrations ### Which third-party tools and platforms does Desk Manager integrate with? Desk Manager integrates with WhatsApp, Microsoft Teams, Microsoft Power BI, NinjaOne, and 3CX, with additional catalog integrations for ChatGPT, Telegram, and Zoom Phone. These connections support communication, ticket intake, reporting, telephony, and device data syncing across service desk and support workflows. Answer based on 28 reviews Getting Started and Support ### What training and onboarding options does Desk Manager offer? Desk Manager provides in person training, live online sessions, and videos to help teams get started. In person training supports guided setup on site, live online sessions enable remote instruction in real time, and videos offer self-paced reference for learning features and steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Desk Manager offer, and how do users rate the experience? Desk Manager offers email/help desk, a knowledge base, phone support, and chat. Users generally describe support as responsive, available, and helpful during implementation and ongoing use, with quick answers and close follow-up. Some report confusion around email notifications, process complexity, and wanting more complete guidance in certain cases. Answer based on 42 reviews Features and Usability ### How well does Desk Manager handle call management? Desk Manager handles call management well for teams that need organized queues, automation, and clear ticket visibility. Support and service teams value the intuitive interface, real-time indicators, and multi-channel intake, though some users report notification gaps, uneven workload distribution, and limits when configuring more complex approval flows. Answer based on 27 reviews Features and Usability ### Is Desk Manager good for ticket management? Desk Manager works well for ticket management by organizing requests with categories, SLA tracking, automation, and channel integrations. IT teams and internal service desks like the visibility, prioritization, and customer self-service options, while some users mention occasional slowness, report layout confusion, and licensing limits as operations grow. Answer based on 25 reviews ## Who uses Desk Manager? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 5,135 ITSM reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Desk Manager supports all three features that reviewers value most: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues through resolution, and keep teams updated as new activity happens, allowing teams to respond faster and manage service more efficiently. Ticket Management 4.7 (51) 92.16% of 51 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.7 (70) 85.71% of 70 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-Time Notifications 4.4 (72) 80.56% of 72 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Service Level Agreement (SLA) Management 4.6 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Alerts/Escalation 4.5 (51) 74.51% of 51 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Email Management 4.5 (40) 75.00% of 40 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Desk Manager 56 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Chat/Messaging: Communicate using direct chat or messages within the system - CMDB: Configuration Management Database - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (106) 4.7 Based on 106 reviews ## Pricing Value for money 4.6 (100) Free Trial Avançado Custom quote available Pro Custom quote available Value for money 4.6 (100) 4.6 Based on 100 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Discord](https://www.capterra.com/p/240238/Discord/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[ Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[ JivoChat](https://www.capterra.com/p/178227/JivoChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (104) 4.9 Based on 104 reviews ## User reviews Overall rating 4.8 Based on 106 reviews Filter by rating 5(89) 4(15) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent CJ Christiniane J. Analista Information Technology and Services ### "Uma aplicação ótima se serviço " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2026 Plataforma fluida e simples de uso e com muitos recursos a serem explorados. Frente aos desafios para controles, normalmente, pesquiso o que há de disponível na ferramenta antes de pesquisar outra para retornar, números, formas de acompanhamentos e relatórios. Pros É uma plataforma de muita adaptabilidade o que nos leva a pesquisar os recursos na ferramenta a cada nova necessidade. Cons Ainda não identifiquei algo relevante que eu não tenha gostado. Ha uma integração que precisa melhorar com a Microsoft Teams. Switched from [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Melhores entregas e controles e usabilidade. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Leonado B. Líder de Suporte Técnico Information Technology and Services ### "Avaliação Treinamento de Administradores" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2024 O Desk Manager foi fundamental para estruturamos nosso atendimento aqui na empresa, e possui uma gama de configurações que são de extrema importância e funcionam perfeitamente para gestão interna. Pros As possibilidades com Maestro são fantásticas! Gosto muito da ideia de automações dentro da plataforma! Cons Existem algumas dificuldades no uso de imagens dentro da plataforma, que acaba quebrando as formatações de textos. E os filtros de visões salvas, tbm somem depois de salvar. Switched from [Octadesk](https://www.capterra.com/p/192993/Octadesk/) Muita instabilidade na plataforma concorrente. Não tivemos nenhum problema com disponibilidade de serviço na Desk Manager. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Leonardo B. Lider de Implantação Computer Software ### "Treinamento Administradores 2024" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2024 De um modo geral, gostamos da ferramenta, com algumas resalvas de lentidao. Acredito que nao usamos nem 60%dl da ferramenta e podemos melhorar. Pros Hoje no treinamento o que mais despertou interesse é opcao de projetos e o atendimento via WhatsApp Cons Acredito que a parte de fluxo, nao encaixa na nossa operação. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Thielly Butarello T. Analista de sistemas Logistics and Supply Chain ### "Avaliação sobre a DeskManager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 27, 2024 De maneira geral, minha avaliação sobre o sistema é bastante positiva. É uma sistema bem completo, atendendo amplamente às necessidades e proporcionando ganhos significativos em termos de eficiência e controle. A fase de pós implementação tem apresentado alguns desafios, especialmente em relação à implementação de melhorias contínuas (expansão de novas áreas da empresa para a utilização da deskmanager) e evolução de dados gerenciais para apresentação. Acredito que o time de CS poderia propor maneiras melhores de implementar um caso dentro da ferramenta e não somente "resolver/ou não" o que assunto/necessidade apresentada. Pros É um sistema bem completo para atendimento e o modulo que mais me agrada é o de projetos que está em estudo para implementação desse recurso dentro da deskmanager. Cons Horas corridas, tem 3 forma de controle e não se encaixa Alternatives considered [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [Milvus](https://www.capterra.com/p/202528/Milvus/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Desk Manager Foi a que mais nós apresentou possibilidades nos recursos apresentados. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP ANA P. Gerente de Projetos Information Technology and Services ### "Facilidade" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 27, 2024 Desde a implementação do DM em nossa empresa, direcionar e acompanhar os atendimentos ficou muito mais fácil e ágil. Pros Pronto atendimento e apoio sempre que solicitado Cons Não tenho nenhuma insatisfação formada até o momento. Switched from [Milldesk](https://www.capterra.com/p/177951/Milldesk/) No Milldesk não havia abertura de chanados por e-mail. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Regiane R. Analista de Sistemas Information Technology and Services ### "Avaliacao desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2024 Sempre uso e nunca deu problema, quando preciso de algo os contato sem problemas Pros O aplicativo em si muito bom nao tenho o que reclamar. Cons Nada contra. Todas vezes que precisei de suporte fui atendida Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG RAmon G. Gerente de Suporte e Customer Services Computer Software ### "Boa equipe de implantação" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2024 gostando bem até o momento, velocidade de atendimento excelente. Pros equipe de implantação atenciosa e focada em entender e entregar as demandas dos clientes. Cons Ainda estamos iniciando as atividades secundárias com o time de Satisfação do Cliente. mas o receio é que os relatórios não atendam a todas as nossas demandas. Switched from [MySuite](https://www.capterra.com/p/136069/MySuite/) plataforma antiga, que não se modernizou ao longo do tempo. Alternatives considered [Movidesk](https://www.capterra.com/p/192413/Movidesk/) Reasons for choosing Desk Manager preço um pouco mais competitivo, mas nao deixando de ser um custo alto. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Marcos C. Service Desk Information Services ### "Exelente. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2024 Eu gosto muito, pois tem varios icones que sao adaptaveis, que fazem com que as tratativas dos chamados ocorram em conformidade. Pros Na organização dos itens de categorização. Cons A lentidão no carregamento de informações de determinadas guias. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CA Carlos Alexandre C. Supervisor de Suporte ao Cliente Information Technology and Services ### "Sentimentos Desk Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 20, 2024 Utilizo para atendimentos em dois clientes e estou satisfeito com a experiência que ferramenta proporcionou em relação a outras ferramentas de registro Pros A ferramenta apresenta uma forma muito fácil de customização Cons a ferramenta de chat não é muito intuitiva em algumas situações. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IN Idail N. Assistente de suporte técnico Information Technology and Services ### "Muito bom, bom software de gerenciamento de service desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2024 Muito bom, parabéns, para gerencimento de projeto de service desk e uma boa opção. Pros Bem tranquilo a utilização, os auto preenchimentos faciliatam na tratativa dos chamados Cons As notificações parece que mesmo visualizando continuam notificando Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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