--- title: "YouScan Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about YouScan Software - reviews, pricing plans, popular comparisons to other Social Media Monitoring products and more." source_url: "https://www.capterra.com/p/173036/YouScan/" page_type: "product" language: "en" --- # YouScan Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) YouScan ## What is YouScan? YouScan is an AI-powered social listening tool, helps marketers, researchers, CX and PR pros fully understand their customers by providing insights into: "What they say", "What they do", and "Who they are". With 400+ clients worldwide, including Nestle, L'Oreal, PepsiCo, Coca-Cola, and McDonald's, YouScan offers: 1. Insights Copilot, the first social listening assistant powered by ChatGPT. 2. Industry-leading social media image analysis capabilities. 3. Powerful reporting and user-friendly UI. ## What is YouScan used for? [Social Listening Tools](https://www.capterra.com/social-listening-tools-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/) Recognitions Shortlist Overall rating Based on 123 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $499 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Social Media Analytics Tools / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## YouScan alternatives Highest Rated [Blabla](https://www.capterra.com/p/10032849/Blabla/) [5.0 (9)](https://www.capterra.com/p/10032849/Blabla/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Infegy Atlas](https://www.capterra.com/p/124219/Infegy-Atlas/) [4.6 (83)](https://www.capterra.com/p/124219/Infegy-Atlas/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) [4.4 (608)](https://www.capterra.com/p/121447/Sprout-Social/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/173036/YouScan/alternatives/) ## FAQs about YouScan Overview ### What problems does YouScan solve? YouScan solves the problem of missing critical brand mentions across fragmented social, review, image, and video channels by centralizing monitoring, filtering noise, and surfacing real-time sentiment, trends, and crisis signals. PR teams, brand managers, customer service, and market researchers use it to speed insight generation and competitor analysis. Answer based on 90 reviews Overview ### Which roles and teams benefit most from YouScan? YouScan is most used by marketing, digital, and social media teams that monitor brand conversations, track campaign performance, and uncover audience insights. PR and communications managers rely on it for reputation management and crisis detection, while executives and strategy leaders use its analytics to guide brand, customer, and competitive decisions. Answer based on 119 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is YouScan built for? YouScan serves small businesses most of all, with 70% of reviewers, and is used most in Marketing and Advertising at 34%. It also fits brands, agencies, SMBs, and startups, with additional use in Information Technology and Services and Market Research, each at 8%, especially for social listening tools. Answer based on 119 reviews Features and Usability ### What are the key features of YouScan? YouScan includes core social listening tools like brand tracking, multi-channel data collection, Boolean search, and sentiment analysis. Its differentiators include visual analytics for logo and image detection, Insights Copilot for conversation insights, and customizable dashboards with real-time alerts and reporting for trend analysis, campaign monitoring, and competitor tracking. Answer based on 76 reviews Integrations ### Which third-party tools and platforms does YouScan integrate with? YouScan integrates with 8 third-party tools and platforms, including Microsoft Teams, Slack, Zendesk Suite, Freshdesk, and HubSpot CRM for support and customer management, plus Instagram, Meta for Business, and Twitter/X for social monitoring and publishing workflows. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does YouScan offer? YouScan provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide self-paced walkthroughs. Answer based on 1 reviews Getting Started and Support ### What customer support options does YouScan offer, and how do users rate the experience? YouScan offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, knowledgeable, and hands-on during onboarding, training, and setup. Some mention a learning curve, occasional UX friction, and a few gaps in manager consistency or coverage hours for certain regions. Answer based on 79 reviews Features and Usability ### How well does YouScan handle data collection and analysis? YouScan collects social listening data from many channels and helps teams turn it into usable insights quickly. Marketing, research, and communications teams value TikTok coverage, filtering, trend tracking, and visual analysis, though some users note slower updates, query complexity, occasional irrelevant matches, and limits from platform privacy rules. Answer based on 33 reviews Features and Usability ### How good are YouScan dashboards and reporting tools? YouScan makes dashboard creation and reporting easy for daily monitoring, client presentations, and brand analysis. Marketing teams and agencies like the visual charts, filters, automated reports, and customizable views, though some users want deeper dashboard flexibility, better color customization, smoother refresh behavior, and a simpler report export process. Answer based on 27 reviews ## Who uses YouScan? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 2,509 Social Media Monitoring reviews Capterra reviewers highlight these as the features buyers value most when choosing social media monitoring software: - **Social Media Integration** (**47%** of reviewers rated this feature as critical) - **Automated Publishing** (**52%**) - **Content Management** (**39%**) YouScan supports **Social Media Integration** and **Content Management**, so teams can connect social channels and organize brand-related content in one place. However, it does not offer **Automated Publishing**. Instead, it provides other important capabilities that reviewers also value, including **Multi-Channel Data Collection** (**43%**), **Performance Metrics** (**37%**), and **Social Listening** (**35%**). These features help businesses track conversations across sources, measure campaign results, and monitor audience sentiment, allowing teams to make better decisions about brand strategy and response efforts. Social Media Integration 4.9 (11) 18.18% of 11 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Content Management 4.8 (11) 18.18% of 11 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Multi-Channel Data Collection 4.8 (75) 76.00% of 75 reviewers that rated this feature as important or highly important Collect information from multiple sources Performance Metrics 4.7 (48) 56.25% of 48 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Social Listening 4.8 (41) 58.54% of 41 reviewers that rated this feature as important or highly important Monitor social media sites for specific keywords Reporting/Analytics 4.6 (68) 67.65% of 68 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data YouScan 62 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Analytics: Track and analyze various metrics such as demographics, psychographics, behavior and other insights - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Benchmarking: Compare key metrics for the business against prominent players in the industry - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Brand Tracking: Monitor social media posts or web that mention a particular brand - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Competitor Monitoring: Track activity of your competitors - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Hashtag Tracking: Track the usage of certain hashtags - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Keyword Tracking: Track and monitor a specific set of keywords - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Mentions Tracking: Track social media posts that reference a specific brand, business, name, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.7 (123) 4.7 Based on 123 reviews ## Pricing Value for money 4.6 (116) Free Trial [View pricing plan details](https://www.capterra.com/p/173036/YouScan/pricing/) Basic – Starter 3 $499.00 Other,Per Month Unlimited Plans $1,000 Value for money 4.6 (116) 4.6 Based on 116 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (121) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (121) 5.0 Based on 121 reviews ## User reviews Overall rating 4.9 Based on 123 reviews Filter by rating 5(107) 4(16) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MW Michael W. Intelligence Team Lead Market Research ### "Excellent selection of sources, and insightful add-ons " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 13, 2026 Excellent, the tool is easy to use and the CS team are always very helpful. In the past we have been offered access to BETA sources, as well as the ability to trial new features - it's really great to see the full capability of the product, and how it can inform our clients marketing strategies. Pros I am very familiar with a host of different Social Listening platforms; and YouScan ticks the boxes most when it comes to breadth of data, visual and audience insights. Being able to access TikTok data at scale is very beneficial and helps give us a competitive advantage over our competitors. Cons If I had to pick something it'd be building out the dashboard functionality a bit more - some of the other providers on the market are a bit more advanced in terms of depth of customisation, AI summaries and breadth of widgets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Laura P. Intelligence Coordinator Marketing and Advertising ### "Buena en fuentes de información, oportunidades en tiempos de recolección." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 5, 2026 En general, a sido buena. Pero aún hay oportunidades de mejora especialmente en la recolección de información. Pros Las fuente de información que trae, como Tik Tok y fuentes no tan tradicionales como Google Maps, Apple store, Booking entre otras. Cons El tiempo, de recolección. Puede demorarse incluso 1 día en traer la información y cuando se tiene un crisis o una oportunidad en tiempo real esto puede ser demasiado tiempo. Alternatives considered [Onclusive Social](https://www.capterra.com/p/221928/Digimind/) [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [Brand24](https://www.capterra.com/p/149054/Brand24/) Reasons for choosing YouScan Tiene un mayor volumen de fuentes de información. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alberto M. Organic Digital Marketing Coordinator Financial Services ### "A powerful tool for online reputation management and customer listening" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2026 Our overall experience with YouScan has been very positive. The platform has helped us identify, understand, and respond to users who share complaints or criticism about our brand. It has also allowed us to benchmark our performance against direct competitors and gain inspiration from larger, more established brands. By monitoring the broader online conversation surrounding our company, we have gained a better understanding of how users perceive our services and have strengthened our brand awareness. YouScan has also improved our customer service process. Users who report problems through social media or review platforms can now receive a response in less than 72 hours, and in many cases our initial response is provided within minutes. This helps us demonstrate that we actively listen to our customers, address their concerns, and provide personalized attention. Pros YouScan has helped us manage our company’s online reputation more effectively and respond to customer feedback in a timely manner. As a financial services provider, we regularly receive complaints and negative reviews, and the platform allows us to identify them within minutes of being published. Its integrations give us visibility across most major review platforms and online channels where users share comments about our brand. The AI features are especially useful for creating more accurate queries tailored to our needs, while the support team is always responsive and helps us optimize our searches based on their experience. The interface is also intuitive and easy to use, even for team members who are not experts in social listening. Cons One area that could be improved is the coverage included in the basic search plan. Some relevant websites are not included, and it would be valuable to have access to additional sources such as job boards and employer review platforms. Expanding the number of monitored sources would allow companies to gain a more complete understanding of their online reputation and identify more opportunities to improve brand perception. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cesar C. CEO Retail ### "Best Enterprise Listening Partner with competitive pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 14, 2026 YouScan has been our partner for the past 2.5 years, they have helped us grow the business and they are also understanding towards our needs. We have a complex set up of clients and they are always supportive of our business requirements. \[sensitive content hidden\] have been exceptional looking after me and my team. Pros The solution is as good as if not better than most enterprise listening tools and their pricing is even better. They have excellent client managers that are always there to help my team with set up or to create deep insights for clients. Cons There’s little or nothing I dislike about their service. My only request on the wish list is to include listening capabilities on live streams. Switched from [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) Capabilities, UX and pricing. The team found YouScan easier to set up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Lilly D. Associate Social Strategist Marketing and Advertising ### "FIVE STARS. HIGHLY RECCO." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 Overall, the company and the product is great. I couldn't be more happy with the way the tool works and the analytics I'm able to recieve. Pros Not only is the product great, but their service team is top notch. On top of this, the product overall has amazing features which helps us manage our community management and social media planning. Cons Nothing, overall, the tool is easy to use, the query filtering is smart and thoughtful. I've yet to have a problem i can't solve or the YouScan team can't help me fix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tomas C. CEO Research ### "Strong data coverage, great support, and a flexible platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Overall the experience has been very positive. YouScan fits well within an intelligence stack where we combine several tools to cover the full public conversation. It's reliable, the support team is responsive, and the platform keeps evolving. I'd recommend it for teams that need serious social conversation analysis at scale. Pros What we value most about YouScan is its data coverage. The breadth of sources it captures across social and digital media lets us work at regional scale and reach conversations that other tools miss. The customer support has been excellent — responsive, knowledgeable, and genuinely invested in helping us get the most out of the platform. And the flexibility of the tool stands out: building complex queries, customizing tags, and adapting the setup to each project's needs is straightforward once you know your way around it. For serious social conversation analysis, that combination of reach, support, and adaptability makes a real difference. Cons Sentiment processing for sarcasm and irony in regional Spanish still has room to improve, which means an occasional manual review layer is needed for certain analyses. Pricing can also be a consideration for smaller teams. Switched from [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) Price and coverage were the main drivers. YouScan offered broader source coverage for our region at a more reasonable cost, along with stronger visual analysis and more flexible query building for our needs. Alternatives considered [Lumen by Talkwalker](https://www.capterra.com/p/161487/Talkwalker/) Reasons for choosing YouScan YouScan stood out for the combination of regional data coverage, responsive customer support, and the flexibility to build and customize complex queries. Its visual analysis capabilities and overall value for the price made it the best fit for the kind of social conversation analysis we do at scale. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VU Valdir U. COO Market Research ### "Unmatched Data Sources and User-Friendly Experience with YouScan" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2026 YouScan has been a very good addition to our social listening toolkit, offering us added coverage, ease of use and very helpful customer service. Pros YouScan offers more information sources that are not available in other tools, like TikTok content and the ability of integrating Google Maps reviews, among others. It is a very user-friendly platform. The fact that mention volume increases do not affect the project quotas is also a strenght. Customer Support has been very helpful and has addressed our questions and needs promptly. Cons The number of queries (in all plans) is very limited, which implies combining several projects into one query. This is not ideal for a medium or large operation, at least for agencies. Most other tools are not as restrictive on this matter, or don't have any limits. The "Search" tool (outside the Topics) provides very limited information since the sample is so small. Therefore it's useful only for very large volumes or for the mentions number. It is not competitive vs other platforms like Talkwalker. The AI (Copilot) integration within the dashboards could improve to include overiews of the general topic, instead of only specific highlights. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Moa W. Associate Research Director Market Research ### "Solid addition to our tool stack" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 17, 2026 It plugged a gap we genuinely had no other way around — this wasn't a nice-to-have, it was in the brief and YouScan was the only tool that could actually do it reliably in that context and at the pace we needed. Beyond this project, we've been using YouScan across a few different briefs now and there's clear potential to expand further, particularly around video and TikTok capabilities which we're in the process of testing. If the coverage keeps improving, honestly, this could end up being the main tool rather than just one of several we're juggling. The team's been solid to work with, honestly — that stuff matters more than people admit when you're trying to fit a new tool into how you already operate. Pros Our client brief explicitly included logo detection around series of sport events, and it was never going to be something we could sidestep. Sport content is almost entirely visual — the photos from events, from sponsorship announcements, from fan coverage — and the logo is front and centre in all of it. If we hadn't been able to deliver on that, it would have been immediately obvious and the client would not have been happy. What YouScan gave us was a solution that actually worked for that specific context, quickly and reliably, at a point where our existing tool had already been asked and couldn't deliver fast enough. The support side of things has also been good — our manager \[sensitive content hidden\] is responsive and the team is open to working through things collaboratively, whether that's adding data sources, working through commercial arrangements, or just being available when something needs resolving. The comparative benchmarking capability was also valuable. Being able to set up separate topics for co-sponsors of the event and track their visibility alongside the client's gave us a much richer picture of how the sponsorship was performing in context — not just in absolute terms but relative to who else was on that car and in that paddock. Cons We work across a lot of markets and there are sources — particularly some regional and specialist ones — that we still need other tools for. We've shared a priority list and the team seems genuinely willing to work through it, so I'm cautiously optimistic, but right now it limits how central YouScan can be to our overall stack. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Valentina R. Profesional en Mercadeo Consumer Goods ### "Experiencia con YouScan" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 9, 2026 Ha sido buena, pero nos gustaria poder tener una capacitación personalizada cada vez que ingrese un miembro nuevo al equipo Pros Lo que más nos gusto es poder tener las menciones externas a nuestras redes sociales pero que hablan de nuestra marca y de temas que nos interesan. Adicional el poder rastrear Nuestro logo en las redes y la web Cons Lo que menos nos ha gustado es la demora en la recolección de las menciones. Ya que todas las redes tienen tiempos de recolección diferentes y a veces no recolecta las menciones que necesitamos de manera inmediata. Por otro lado el no poder rastrear el logo de la marca durante todo el video sino únicamente en la portada del mismo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nikolaas B. Senior Brand Reputation Manager Marketing and Advertising ### "Powerful Monitoring Tool for Global Brand Tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Our overall experience has been very positive. We have used YouScan for nearly two years to support online reputation management and social listening across multiple international markets. The platform is reliable, easy to use, and provides valuable insights that help us monitor conversations, identify trends, and react quickly to important mentions. The support team has also been responsive and open to feedback throughout our collaboration. Pros YouScan helps us monitor brand mentions and online discussions across multiple countries, languages, and platforms from a single dashboard. The mention detection is very fast and often identifies new conversations sooner than other tools we have used. We also appreciate the advanced filtering options, sentiment analysis, and the continuous improvements made to the platform over time. Cons One area for improvement would be giving users more control over language and regional settings directly from the frontend. For example, it would be helpful to configure an account to automatically use a specific market setting, such as Singapore, without requiring backend adjustments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173036/YouScan/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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