YouScan

YouScan


4.5 / 5
14 reviews

Who Uses This Software?

Major brands and agencies


Average Ratings

14 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/month
  • Pricing Details
    Unlimited users and large analytical window (number of mentions)
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • YouScan
  • youscan.io/en
  • Founded 2009
  • Ukraine

About YouScan

YouScan is a social listening platform powered by image recognition technology. It provides instant access to customer conversations happening online, enabling enterprises and agencies to listen, analyze and turn social data into action. Sentiment analysis, trends detection and smart alerts combined with an intuitive and powerful dashboard allow users seamlessly fulfill the most complex tasks. YouScan is efficiently used by major brands, including L'Oreal, Nestle, Coca-Cola, and McDonald's.


YouScan Features

  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking
  • Campaign Analytics
  • Competitor Monitoring
  • Customizable Reports
  • Engagement Tracking
  • Influencer Tracking
  • Lead Attribution
  • Multi-Channel Data Collection
  • Post Scheduling

YouScan Reviews Recently Reviewed!


Great tool for social media listening

Nov 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlimited number of users with different access levels, the ability to create rule markup, convenient analytics interface and auto-categories.

Stable operation of the system and support, which quickly helps with setting up new themes, deserves a high rating!

Cons: I would like to have flexible settings for alarm notifications.

Overall: We need to collect and process 100K+ of mentions per day about our company and services. YouScan API integration help us a lot with this. The user-friendly interface and system capabilities allow us to find mentions and receive notifications about all new posts on the relevant topic.

YouScan Review

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, good customer support, good system.

Cons: Glitch from time to time. Telephone support is not 24/7. Pricey. New image search is very expensive - I can't offer this new feature to the clients. Not all mentions are in the system. Not all managers are very competent.

Overall: I use YouScan for 7 years. I like the system. It helps me in my day to day work a lot.

Thank you guys!

SPN Communications Ukraine

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pros:

- A large number of sources, monitored via the system.

- High-quality search (monitoring) results

- The functionality of the system, which is constantly improving by the company to consider real customer needs

- High level of customer support

Cons: We didn't encounter the problems that the system doesn't solve.

Great mentions collection, still to improve with analitics

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Switching to YouScan from one of the international players helped us to gather much more posts in Russian. Also the software is better suited for local social networks.

Cons: However, it is not designed for multi-branded and multi-category business, where you would like to track SOV of over 100 brands in 3 categories. The software doesn't provide such ability from the box, so it is used for data collection and analytics are done externally.

Data transfer via API is available only at the most expensive plans.

Stories are not captured.

Overall: Overall after we've built social listening ecosystem, where YouScan role is just data collection -- it is fine, excluding the pain of manual downloading of several thousand hundred mentions when one download is limited to 10 thousand

BEST SML solution

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to work with, a lot of additional options for mentions segmentation, very supportive team

Cons: no such comments, everything is good - high qualitative soft

Very good tool for social media listening

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Usability of the tool, quantity of metrics, alerting process.

Cons: I'm fully satisfied with YouScan software

Capterra loader

YouScan Review

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: First of all, it's cheap and easy to use. Also, YouScan allows to create and delete search themes and export mentions without limitations. Built-in metrics are useful for express analysis but other exported data can be used to create custom indexes and diagrams with ease.

Rules tool simplifies navigation through heavy mentioned objects and helps to structure information within the theme.

Cons: A lot of useful tools don't have interface solution. For example: to set a time limit or search for a sentence with punctuation mark you need to type it into an address bar.

YouScan monitiring

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That's the most functional software in Russia. It can monitor not only text but images, too (logos in the pictures).

Cons: Not all the mentions are monitored by YouScan.

Overall: That's the best SL tool I have ever used.

Capterra loader

A tool that saves your time and reputation

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works great and can pick up mentions even in Telegram chats, Facebook, Instagram.

Cons: Can't think of any negative points of the software itself

Superb Experienxe

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: > Great intuitive interface

> Flying system

> Extremely useful Visual Insights function

> fast and responsive support team

Cons: Overall I'm satisfied, however there is no limit of perfection. All requests concerning improvement of the system's functionality I'm sending directly to the team and as far as possible they fulfill wishes/needs.

Overall: I'm fully satisfied with Youscan. It's advanced, constantly improving Social Media monitoring system.

Benefits of working with YouScan

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) ease of use of tool

2) coverage of sites

3) processing speed

Cons: Now I do not see any disadvantages,I really satisfied with progarm and support team

Overall: I use it in order to monitore posts in Social Media, get reports and raise urgent topics to Brand Team to work on errors and provide better performance of our local brands

Review from Nestle Russia digital team

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Perfect functionality, ability to monitor any source of the Internet, including retrospective sources, great client service

Cons: Probably high cost of service for smaller companies

The right tool for companies that keep track of their reputation.

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ii is reports and a large number of filters.

Cons: It takes some time to get used to the interface

Overall: With this tool we can easily track the mention of our company in the network. and respond quickly to them

Capterra loader

Great software

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The best monitoring service I've tested so far.

Cons: A bit expensive for medium-sized businesses.