# YouScan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is YouScan the right Social Listening Tools solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173036/YouScan/reviews --- YouScan 4.9 (119) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 24th, 2026 # Reviews of YouScan Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews AS Ann S Senior AnalystResearch, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to review authors, engagement levels, and related posts within a defined time frame supports the analytical work we deliver to clients.“ April 13, 2026 SF Shea F Senior Account ManagerMarket Research, 51 - 200 employeesUsed the software for: 6-12 months. “It was also hard to wrap my head around YouScan's version of wildcarding, which is automatically applied to any keyword that's not in quotations.“ August 21, 2025 LJ Lubica J Senior Expert Market IntelligenceConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “YouScan supports multilingual analysis through built‑in translation, enabling cross‑market analysis in English and reducing dependency on local‑language expertise for initial insight generation.“ March 18, 2026 SF Shea F Senior Account ManagerMarket Research, 51 - 200 employeesUsed the software for: 6-12 months. “My only complaint about YouScan is the user interface for writing queries, which could be improved.“ August 21, 2025 MW Moa W Associate Research DirectorMarket Research, 11 - 50 employeesUsed the software for: Less than 6 months. “Being able to set up separate topics for co-sponsors of the event and track their visibility alongside the client's gave us a much richer picture of how the sponsorship was performing in context — not just in absolute terms but relative to who else was on that car and in that paddock.“ June 17, 2026 SS Sage S Social Media Strategy DiretorMarketing and Advertising, 10,001+ employeesUsed the software for: 1-2 years. “I don't like that YouScan charges per feature - it would be much nicer if features were inclusive with builds within that.“ September 17, 2025 Jack F Researching and Analytics ConsultantMarket Research, 11 - 50 employeesUsed the software for: 1-2 years. “With YouScan granting us access to TikTok data, we are able to consistently stay on top of the latest trends and flag important conversations happening in the moment. “ May 11, 2026 GG Giancarlo G ResearchMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “There is some problems with no recollecting specific data.“ February 20, 2026 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah S. Social Media Strategist Consumer Goods Used the software for: 6-12 months ### "Excellent social listening platform" September 19, 2025 4.0 Overall, we are very happy with YouScan and look forward to unlocking more insights for our brand. They have already added several new features since we started our plan with them, and we can't wait to see what's next. Pros We use this tool to do our social media listening, and it's been a game-changer. We've been able to find and participate in conversations that we would have otherwise missed. The starter plan is a great value! The visual and audio insights are something we couldn't find with other social listening platforms. Cons Compared to other social listening platforms, the UX isn't the best, and it can be a little clunky. I would not recommend it for team members who have a hard time learning new technology. I also wish there were a mobile app. The website doesn't work well on a mobile device, and being able to access insights on the go is paramount for social media teams. Alternatives considered [Talkwalker](https://www.capterra.com/p/161487/Talkwalker/)[Brandwatch](https://www.capterra.com/p/277011/Brandwatch/)[Meltwater](https://www.capterra.com/p/123153/Meltwater/) Reason for choosing YouScan We felt YouScan offered the most value for our brand at the best price. Switched from [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) The social listening features within Sprout social did not do what we needed them to do. YouScan offered more features at a similar price point. Review Source TC Tomas C. CEO Research Used the software for: 1-2 years ### "Strong data coverage, great support, and a flexible platform" June 23, 2026 5.0 Overall the experience has been very positive. YouScan fits well within an intelligence stack where we combine several tools to cover the full public conversation. It's reliable, the support team is responsive, and the platform keeps evolving. I'd recommend it for teams that need serious social conversation analysis at scale. Pros What we value most about YouScan is its data coverage. The breadth of sources it captures across social and digital media lets us work at regional scale and reach conversations that other tools miss. The customer support has been excellent — responsive, knowledgeable, and genuinely invested in helping us get the most out of the platform. And the flexibility of the tool stands out: building complex queries, customizing tags, and adapting the setup to each project's needs is straightforward once you know your way around it. For serious social conversation analysis, that combination of reach, support, and adaptability makes a real difference. Cons Sentiment processing for sarcasm and irony in regional Spanish still has room to improve, which means an occasional manual review layer is needed for certain analyses. Pricing can also be a consideration for smaller teams. Alternatives considered [Talkwalker](https://www.capterra.com/p/161487/Talkwalker/) Reason for choosing YouScan YouScan stood out for the combination of regional data coverage, responsive customer support, and the flexibility to build and customize complex queries. Its visual analysis capabilities and overall value for the price made it the best fit for the kind of social conversation analysis we do at scale. Switched from [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) Price and coverage were the main drivers. YouScan offered broader source coverage for our region at a more reasonable cost, along with stronger visual analysis and more flexible query building for our needs. Review Source AS Ann S. Senior Analyst Research Used the software for: 2+ years ### "YouScan is a first-rate social listening service" April 13, 2026 5.0 Overall, YouScan is a high-value vendor for us. It aligns with our research-focused model and supports both ongoing monitoring and targeted projects. The breadth of social media platforms covered is one of its strongest advantages. In our experience, no other service provides comparable access across platforms and languages. The data is close to real time, which allows us to follow developing conversations without delay. For clients who are sensitive to reputation shifts, that immediacy is important. The filtering capabilities are also robust. We often work on complex topics so being able to refine searches and adjust queries as projects evolve is essential. We maintain long-term monitoring topics for legacy clients, and we also build short-term topics for project-based research. The platform supports both. The audience and author views are particularly helpful. We need to understand who is driving a conversation, who is engaging, and how influence spreads. The ability to review authors, engagement levels, and related posts within a defined time frame supports the analytical work we deliver to clients. Support has been consistently responsive and practical. As long as social listening remains part of our client work, we expect YouScan to remain our primary platform. Pros YouScan prioritizes social media listening across a wide range of the most-used platforms. The support and customer service is top-notch, as well. Cons It's inconvenient to have to re-authorize social media account access every three months, but it is understandable. Alternatives considered [Meltwater](https://www.capterra.com/p/123153/Meltwater/) Reason for choosing YouScan YouScan is designed for social media listening as the primary function. The other products on the market tend to want to manage your social media accounts first, then provide listening capabilities, which are generally not as robust as YouScan. Review Source LJ Lubica J. Senior Expert Market Intelligence Consumer Goods Used the software for: 1-2 years ### "Effective AI‑Driven Social Listening" March 18, 2026 5.0 YouScan has proven to be a strong upgrade to our previous social media listening approach, primarily due to its user‑friendliness and AI‑driven insight generation, which contributed to its selection as the new SML provider after pilot testing and RFP evaluation. The tool significantly reduces manual effort compared to traditional keyword‑based social listening and enables us to ask more open, business‑oriented questions, supported by AI‑generated summaries and examples of real consumer mentions YouScan supports multilingual analysis through built‑in translation, enabling cross‑market analysis in English and reducing dependency on local‑language expertise for initial insight generation. Pros AI features increase speed & quality --> Insights Copilot helps team to get to insights faster and improves the overall quality of outputs. Query Assistant is a great helper when creating queries: The Query Assistant is highly appreciated, especially when building or refining more complex queries. It helps users structure logic correctly and speeds up the setup phase. Targeting consumer‑generated content is easier: Filters—especially Word of Mouth—are valued for focusing on authentic consumer conversations and reducing noise. Out‑of‑the‑box outputs help: The Digest and a more comprehensive word cloud are appreciated, reducing the need to build everything from scratch. Strong, responsive support: Fast, high‑quality responses from YouScan’s team Cons Insights Copilot examples: Provide more examples, avoid duplicates, ensure examples fit the insight summary and draw from broader sources. In some cases, too few examples are shown compared to the available mention base. Visual insights often are too sensitive when reading the OCR and with that we usually get a lot of noise. Would be great to have option how to show only what we want to show and eliminate irrelevant visual content. Switched from [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) YouScan enables open, business‑oriented questions and faster movement from data to insights through its AI Insight Copilot, which was not possible with the previous tool. Review Source Maggie W. Head of Strategy Marketing and Advertising Used the software for: Less than 6 months ### "One of the best social listening tools in the biz!" May 14, 2026 5.0 Overall, I am really happy with our experience with YouScan! It's been an invaluable service that's been added to our team workflows. Pros YouScan is a fantastic social listening tool. I love how easy it is to use, how robust its features are, and the small details they've included in the dashboards that really work well for social media managers. I also think their support team is some of the best I've worked with in the business, making it easy for the entire team to learn how to use these features. Cons So far, no big complaints about how YouScan works. The only thing I wish for more of was an understanding of which features need to be add-ons and topics. Alternatives considered [Meltwater](https://www.capterra.com/p/123153/Meltwater/)[PULSAR](https://www.capterra.com/p/10015955/PULSAR/) Reason for choosing YouScan Better features for the pricing, deeper understanding of the social media landscape. Review Source SF Shea F. Senior Account Manager Market Research Used the software for: 6-12 months ### "Powerful Social Listening that won't Break the Bank" August 21, 2025 5.0 My overall experience with YouScan has been really nice. I was able to implement it quickly, scale it across two projects, and utilize it to quickly research other project opportunities. The price is very manageable for the tight budgets I work with. It was also relatively easy to train contractors on using the tool, thanks to YouScan's academy which can be done individually and at your own pace. Pros YouScan is the best "bang for your buck" tool on the social listening market right now. Unlike other platforms, it will not break the bank, and still comes with an extremely wide breadth of sources including TikTok, Facebook, and Instagram, which can be difficult to access on other social listening tools. The geographic range of sources was the top selling point for my team, as we required deep reseach capabilities in Central Asia, a region that is not well covered under other social listening tools. YouScan is on the leading edge of innovation, with tools like visual recognition and Copilot integration that are unmatched on the current market. I've found YouScan to be easy to use, though I had a background in social listening beforehand. But with the level of detailed attention and eager support provided by YouScan's customer service, I think anyone can take advantage of their services and quickly learn to use YouScan to its best capability. My team has used Youscan for nearly a year, to great success, monitoring two large infrastructure projects in an extremely complex information environment with a multitude of stakeholders and many mininformation campaigns. It helps us stay ahead of the noise and keep our clients informed on risks and opportunities related to their projects. Cons My only complaint about YouScan is the user interface for writing queries, which could be improved. It would be nice if the topics included subtopics, so writers do not have to manage such large queries. It's not impossible, but could be easier. It was also hard to wrap my head around YouScan's version of wildcarding, which is automatically applied to any keyword that's not in quotations. YouScan's documentation on the variants was not super helpful, in the end I put most of my keywords in quotes to avoid false positives. Alternatives considered [Synthesio](https://www.capterra.com/p/160240/Synthesio/)[Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) Reason for choosing YouScan We needed a social media listening tool to conduct research in Central Asian countries, a region which was not covered well in our previous tool. YouScan covers all the sources we need, including VK, OK, and Telegram. YouScan supports our monitoring work for a global multilateral involved in large infrastructure projects in Central Asia, helping keep them informed about key actors and stakeholders, public perception towards the projects, and any new or emerging risks in the area. What would have taken countless hours to search for manually on social media sites and google, YouScan now captures immediately and brings it all into one place. YouScan saves us time and makes the job of my analysts much easier. Review Source NB Nikolaas B. Senior Brand Reputation Manager Marketing and Advertising Used the software for: 2+ years ### "Powerful Monitoring Tool for Global Brand Tracking" June 2, 2026 5.0 Our overall experience has been very positive. We have used YouScan for nearly two years to support online reputation management and social listening across multiple international markets. The platform is reliable, easy to use, and provides valuable insights that help us monitor conversations, identify trends, and react quickly to important mentions. The support team has also been responsive and open to feedback throughout our collaboration. Pros YouScan helps us monitor brand mentions and online discussions across multiple countries, languages, and platforms from a single dashboard. The mention detection is very fast and often identifies new conversations sooner than other tools we have used. We also appreciate the advanced filtering options, sentiment analysis, and the continuous improvements made to the platform over time. Cons One area for improvement would be giving users more control over language and regional settings directly from the frontend. For example, it would be helpful to configure an account to automatically use a specific market setting, such as Singapore, without requiring backend adjustments. Review Source VU Valdir U. COO Market Research Used the software for: 1-2 years ### "Unmatched Data Sources and User-Friendly Experience with YouScan" June 22, 2026 4.0 YouScan has been a very good addition to our social listening toolkit, offering us added coverage, ease of use and very helpful customer service. Pros YouScan offers more information sources that are not available in other tools, like TikTok content and the ability of integrating Google Maps reviews, among others. It is a very user-friendly platform. The fact that mention volume increases do not affect the project quotas is also a strenght. Customer Support has been very helpful and has addressed our questions and needs promptly. Cons The number of queries (in all plans) is very limited, which implies combining several projects into one query. This is not ideal for a medium or large operation, at least for agencies. Most other tools are not as restrictive on this matter, or don't have any limits. The "Search" tool (outside the Topics) provides very limited information since the sample is so small. Therefore it's useful only for very large volumes or for the mentions number. It is not competitive vs other platforms like Talkwalker. The AI (Copilot) integration within the dashboards could improve to include overiews of the general topic, instead of only specific highlights. Review Source MW Moa W. Associate Research Director Market Research Used the software for: Less than 6 months ### "Solid addition to our tool stack" June 17, 2026 5.0 It plugged a gap we genuinely had no other way around — this wasn't a nice-to-have, it was in the brief and YouScan was the only tool that could actually do it reliably in that context and at the pace we needed. Beyond this project, we've been using YouScan across a few different briefs now and there's clear potential to expand further, particularly around video and TikTok capabilities which we're in the process of testing. If the coverage keeps improving, honestly, this could end up being the main tool rather than just one of several we're juggling. The team's been solid to work with, honestly — that stuff matters more than people admit when you're trying to fit a new tool into how you already operate. Pros Our client brief explicitly included logo detection around series of sport events, and it was never going to be something we could sidestep. Sport content is almost entirely visual — the photos from events, from sponsorship announcements, from fan coverage — and the logo is front and centre in all of it. If we hadn't been able to deliver on that, it would have been immediately obvious and the client would not have been happy. What YouScan gave us was a solution that actually worked for that specific context, quickly and reliably, at a point where our existing tool had already been asked and couldn't deliver fast enough. The support side of things has also been good — our manager \[sensitive content hidden\] is responsive and the team is open to working through things collaboratively, whether that's adding data sources, working through commercial arrangements, or just being available when something needs resolving. The comparative benchmarking capability was also valuable. Being able to set up separate topics for co-sponsors of the event and track their visibility alongside the client's gave us a much richer picture of how the sponsorship was performing in context — not just in absolute terms but relative to who else was on that car and in that paddock. Cons We work across a lot of markets and there are sources — particularly some regional and specialist ones — that we still need other tools for. We've shared a priority list and the team seems genuinely willing to work through it, so I'm cautiously optimistic, but right now it limits how central YouScan can be to our overall stack. Review Source LD Lilly D. Associate Social Strategist Marketing and Advertising Used the software for: 6-12 months ### "FIVE STARS. HIGHLY RECCO." June 24, 2026 5.0 Overall, the company and the product is great. I couldn't be more happy with the way the tool works and the analytics I'm able to recieve. Pros Not only is the product great, but their service team is top notch. On top of this, the product overall has amazing features which helps us manage our community management and social media planning. Cons Nothing, overall, the tool is easy to use, the query filtering is smart and thoughtful. I've yet to have a problem i can't solve or the YouScan team can't help me fix. Review Source YP Yekaterina P. Reputation Manager E-Learning Used the software for: Less than 6 months ### "Great brand mentions tracking tool " May 21, 2025 5.0 Pros YouScan is an excellent tool for tracking brand mentions across social media and various platforms. I really appreciate how you can connect all relevant sources and monitor comments in one place. The automated sentiment and aspect tagging is a huge time-saver and gives a solid overview of brand health without manual effort. It's especially helpful when analyzing how product or policy changes (like updates to the Prius) impact customer perception. The ability to set up custom rules and tags is powerful – I use it for tracking specific campaigns or product updates. The dashboards are customizable, and the comparison features allow for a clear side-by-side analysis. Integration options are another big plus. We’ve connected YouScan with Slack, Telegram, and Freshdesk, among others. It’s great to control notification rules – daily summaries or alerts for high-risk mentions help us act fast when something important appears. Customer support is outstanding – super fast replies, escalation when needed, and they are genuinely open to feedback. There’s also an extensive knowledge base with examples and tutorials. Our account manager has been fantastic: they’ve walked us through the platform multiple times and ensured we felt confident using all features. Cons There is nothing particular to dislike, there are few things I'd like to see improved. There are some minor issues with the sentiment analysis – occasionally it misinterprets comments sentiment and requires manual adjustments where automation doesn’t get it right. Happens rarely, but it happens Dashboard data sometimes isn’t refreshed properly; I have to reload the page to see updated numbers, which is a bit inconvenient. Lastly, I would really love to see a native response feature. Right now, YouScan is amazing for monitoring, but it would be even better if we could reply directly to mentions from within the platform Review Source KC Kevin C. PR manager Marketing and Advertising Used the software for: 1-2 years ### "Really good and easy to use social listening tool" May 29, 2025 5.0 The platform's ability to monitor social media effectively guarantees that we remain up to date on advancements and brand mentions that other technologies could miss. Pros Except of a great monitoring which is the most valuable for us Youscan has a lot of great tools which save our time and help us work even more effectively thanks to their dashboards, alerts, digest, all analytics and much more Cons Some of sources can be not covered but their support help to deal with it, you just need send them the request Review Source VN Viktor N. CTO Market Research Used the software for: Less than 6 months ### "Superior media landscape monitoring and analysis" August 4, 2025 5.0 Youscan service is very helpful in our field of work, where we need to monitor social media and news for certain signals and narratives, determine sentiments and track top influencers in each area. Pros In Youscan they collect a great social media and news dataset, then it is combined with a comprehensive and flexible system of queries, filters and analytics. It allowed us to identify not only mentions or publications about a brand or public figure, but also perform deep trend analysis, auditory segmentation, trace origins of various narratives, etc. Cons You have to pay for the volume of search results ;) With such a powerful tool you start to have ideas on what else you want to monitor/search for in various areas and topics. Pricing looks reasonable, though. Review Source MP Marcelo P. Director Marketing and Advertising Used the software for: Less than 6 months ### "I highly recommend it" May 27, 2025 5.0 So far, the experience has been very satisfactory, especially when I need support from the Brazilian team, which is always very receptive, fast and has in-depth knowledge of the tool. Pros I am very impressed with the tool's ability to delve deeper into the topics and subjects we need to analyze. In addition to being very easy to use, it is intuitive and allows for insights into the subject that I normally could not obtain with other tools. Cons I would like some extra modules to come with the basic subscription to get a better cost-benefit. One example is the co-pilot, which brings modernity and is now an indispensable tool for completing analyses. Review Source SV Sergey V. Senior Communications Analyst Food & Beverages Used the software for: 2+ years ### "YouScan: a solid choice for social media listening and analytics needs" February 28, 2023 5.0 Pros 1\. Stable, reliable social media listening and analytics tool with extensive coverage, including YouTube, TikTok, and Telegram.2. YouScan provides unparalleled visual insights.3. Good value for money.4. They constantly working to improve the tool and actually listen to feedback from customers. The product team pays a lot of attention to details. Every new feature has been carefully thought through. Cons 1\. No Twitter firehose. Searching for historic data older than 30 days might cost extra. However, once the query is set up you get 100% of the conversation.2. YouScan's architecture takes a little adjustment, but once you get it it's easy from there.3. Support is based in Europe, so American clients have a few blackout hours a day. Other than that support is very knowledgeable and fast. Review Source Valeriia D. Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Global brand monitoring" June 16, 2023 5.0 We're really happy with the tool and the support is fantastic! They always help us with what we need and proactively offer improvements. Pros We're growing on a global scale, striving to provide an outstanding services to our customers, so we need to follow trends and study the market and our competitors. For monitoring we decided on YouScan because of their excellent customer service, market-leading technologies, and affordable prices.We are very satisfied with the data coverage, supported regions and languages, competitive analysis capabilities and ease of use. Cons We can't think of anything specific about YouScan because they consistently improve and pay close attention to customer input. Review Source Aleksandra K. PR Marketing and Advertising Used the software for: 6-12 months ### "An irreplaceable tool for PR managers" July 11, 2022 5.0 YouScan is a very user-friendly platform. We didn't need to spend that much time learning how to use it. You can open the interface and start working. And even if questions arise, you can find an answer in YouScan's knowledge base or talk to their friendly support. Pros YouScan has everything that PR managers need to be effective. With this platform, it’s easy to track brand health, be the first to know about heated brand-related discussions, and protect the company from reputation crises. In addition, YouScan provides capabilities to find influencers and evaluate collaborations with them. Cons With YouScan, you can’t monitor Instagram stories. Unfortunately, there are no tools on the market that can provide access to this data. Review Source OK Oleksandr K. Head of the urgent complaints department Retail Used the software for: 2+ years ### "It's excellent tool for effectively managing reputational risks" April 3, 2023 5.0 We like working with YouScan because it makes our job easier. Thanks to its advanced features, our team can easily monitor and promptly respond to valuable user feedback. The platform's efficient analytics and reporting capabilities have also enabled us to quickly access essential data with just a few clicks. Pros Convenient filters that allow you to work with different data segments within the same topic. Excellent coverage, especially in terms of the speed and completeness of data from Twitter and e-comerce sites. Additionally, the support team is top-notch and always available to provide prompt assistance whenever necessary. Cons Sometimes Facebook mentions are collected for a long time. Review Source Jane D. COO Financial Services Used the software for: 6-12 months ### "Easy and smart monitoring" June 28, 2023 5.0 Pros We like that we only have to set everything up when we get started, and the system does the rest for us. Anytime we need, we can see real time analytics, also we've set up automatic sending of reports and alerts in case something may require our attention. Aspects in comparison with our competitors is a super valuable info. We were also impressed with how the system detects logos in the images. Cons For us as a startup, it used to be a relatively expensive tool, so we're glad YouScan has introduced smaller packages for SMBs. Review Source Response from YouScan July 4, 2023 We are thrilled to hear so many YouScan's tools and features benefit your team! We're genuinely excited to be a part of your startup's growth and wish you continued success with YouScan by your side. Ekaterina K. Parthner manager Marketing and Advertising Used the software for: 6-12 months ### "The best tool for social media listening" March 17, 2023 5.0 Overall, we like YouScan and can recommend it to anyone looking to better understand its product, competitors, and the market. Pros YouScan's smart features help us to spend less time on data analysis. We are now able to monitor the real feedback of our users, as well as to analyze the performance of our competitors. Its analytical features distinguish YouScan from other social media listening tools - it helped us to get some brilliant insights about our customers. Cons At first, it was hard for our team to get familiar with a tool and fully use its capabilities. But the customer support team is always here to answer all our questions, so we quickly became advanced users. Review Source Serhii P. Media Relations Specialist Broadcast Media Used the software for: Less than 6 months ### "Great tool for big brands! " March 15, 2023 5.0 YouScan helped me to take under control dozens of different placements and now I'm sure that we don't miss anything we need to know about our brand from our customers. Pros YouScan helps track brand mentions and react to negative situations as quickly as possible. It helps to systemize the whole control of your brand on social media platforms. Cons The sentiment system can be improved, but it still works ok and helps a lot. As I know, developers constantly working to improve it. Review Source CT Camila T. Marketing Consultant Mining & Metals Used the software for: Less than 6 months ### "You Scan review" February 7, 2023 5.0 It was a great experience, the platform was very useful to help us as a firm reach our goals with clients Pros The platform is visual that was a key to use it. Also, the you scan team are very friendly and helpful when it comes to the on boarding process. Cons It takes time to get use to the platform, but if you are passionate about learning new marketing tools you are going to enjoy it Review Source Maryna M. Digital Marketing Specialist Computer Software Used the software for: 6-12 months ### "Positive experience with the platform" December 23, 2022 5.0 Our overall experience is positive: we chose this vendor due to the product's functionality. Without this tool, we won't be able to analyze that amount of social data. Pros Accurately detected sentiment and aspects of mentions, comprehensive analytical capabilities, automated reporting, and the ability to customize the monitoring process. I also like that they listen to user feedback and introduce new features quite often. Cons Mobile app would add more flexibility to using the platform. Review Source Edwin Roberto A. Analista de medios digitales Market Research Used the software for: 6-12 months ### "A very usefull tool" February 12, 2023 5.0 A smart, multi-purpose tool adapted to the needs of the agency. It allows me to access different channels in a more accessible way. Pros Very accurate and usefull to get information about users in different channels Cons The difficulty of working with information on twitter. Review Source Samsonov Alexander V. social media analyst Public Relations and Communications Used the software for: Less than 6 months ### "YouScan Review" November 16, 2018 4.0 Pros First of all, it's cheap and easy to use. Also, YouScan allows to create and delete search themes and export mentions without limitations. Built-in metrics are useful for express analysis but other exported data can be used to create custom indexes and diagrams with ease. Rules tool simplifies navigation through heavy mentioned objects and helps to structure information within the theme. Cons A lot of useful tools don't have interface solution. For example: to set a time limit or search for a sentence with punctuation mark you need to type it into an address bar. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.