# Page 2 | YouScan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is YouScan the right Social Listening Tools solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173036/YouScan/reviews --- YouScan 4.9 (116) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 25th, 2026 # Page 2 - Reviews of YouScan ## Showing most helpful reviews Showing 26-50 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Silvia M. Consultora sénior Management Consulting Used the software for: Less than 6 months ### "Muy buena experiencia, pero" April 23, 2026 4.0 Como dije al principio, mi calificación es muy positiva para la herramienta, pero sí hay detalles que he observado que podría mejorar para ser una rock star!! Pros Soy usuaria de desde hace 4 meses y, en general, tengo una opinión positiva de la herramienta por puntos como los siguientes: -Su capacidad para detectar menciones en audio, que es un gran plus y aporta mucho al seguimiento de la conversación en TikTok y Youtube. -Su plataforma es muy intuitiva y fácil de usar en cuanto a los tópicos, lo que permite una navegación rápida. -La programación de los tópicos con la IA también es de gran ayuda y muy valioso para mí y mi equipo. Cons Creo algunos aspectos que podrían mejorar la experiencia del usuario son: -Las alertas de mensajería (WhatsApp) que llegan de TikTok y Youtube no permiten identificar con rapidez la keyword o tema capturado porque te remite al inicio del video, no al momento de la mención exacta. -La cobertura de LinkedIn es muy acotada y te deja en default frente a competidores al ser una red que está creciendo mucho y es de suma importancia para los clientes. -El tiempo de recopilación de menciones en Facebook podría ser más ágil, ya que a veces las publicaciones demoran un poco en aparecer dentro del tópico. -La navegación en el tablero no es tan intuitiva como en el tópico y llegar a tener una experiencia que no sea de usuario estándar exige un nivel de capacitación mayor que no sé si se cubre con un servicio de atención al cliente más cercano o con una capa mejorada en suservicialidad. -Sería ideal hacer un poco más ágil el proceso para agregar menciones manuales. El Excel está bien y cumple su función, pero se vuelve algo trabajoso por la cantidad de datos que se deben completar. Simplificar algunos campos o contar con una opción más directa ayudaría bastante a optimizar tiempos. Switched from [SentiOne](https://www.capterra.com/p/160246/SentiOne/) Por cobertura en TT y social listening de audio. Review Source Leoné V. Insights Manager Marketing and Advertising Used the software for: 1-2 years ### "Indispensable Tool, Unparalleled Support" November 6, 2025 5.0 has become an indispensable part of our daily workflow. From the very beginning, the platform impressed us with its ease of implementation. The interface is remarkably intuitive, allowing our team to get up and running with a minimal learning curve—a rare balance of power and simplicity. Our Customer Success Manager, \[sensitive content hidden\], is absolutely phenomenal. She is more than just a support contact; she's a true partner to our team. Her proactive check-ins, tailored training sessions, and incredible knowledge of the platform ensure we are always maximising its capabilities. What's more, the entire Youscan team genuinely listens. Our feedback is not only heard but actively implemented by the tech team, demonstrating a real commitment to client success. In a crowded market, Youscan distinguishes itself with a powerful platform and a customer-centric culture that is second to none. We cannot recommend it highly enough. Pros The feature set is where truly shines. The Insights Co-pilot is, without exaggeration, a game-changer. The ability to analyse images, the brilliant TikTok integration, and the sophisticated auto-categorisation have fundamentally changed not only the way we work but also the quality of our outputs. We are uncovering deeper, more nuanced insights from visual data and emerging platforms that were previously out of reach. Cons The platform interface has certain limitations, such as the inability to compare different date ranges. Review Source Filipe P. CEO Computer Software Used the software for: 2+ years ### "A truly reliable partner for success" February 6, 2026 5.0 has been a reliable and strategic partner for our work. The platform enables deep social listening, strong insights, and confident decision-making, while the team genuinely cares about helping us succeed. It feels less like a vendor and more like a long-term partner. We are heavy users of the API, and they are always open to listening to clients’ needs and demands. Pros It is a very complete solution, both in terms of data quality and variety, as well as visualizations and overall user experience. The support team is excellent and always available, consistently providing helpful suggestions and solutions. They are truly committed to their clients’ success. Cons The plans could be more flexible in terms of pricing and number of mentions, and it would be great to have an engagement filter to better prioritize and analyze high-impact conversations. Review Source Khojiakhmad N. Leading specialist of the Marketing and PR Department Banking Used the software for: 2+ years ### "Great for everyone" November 6, 2025 5.0 Overall, is a great service if you want to monitor your audience's opinion of your brand in a timely manner, evaluate the results of advertising campaigns and track the overall impression of your brand online Pros This service allows you to maximize the depth of research of customers' opinion about the brand. It allows you to create dashboards and has a wide range of functionality, from text mentions to voice and visual mentions, which in turn perfectly combines with the improvement of customer experience. Cons It is difficult to single out weaknesses, the first thing that comes to mind is a slight difficulty with the configuration of the cabinet, where you need to manually specify the command for the platform, but even this is easy to learn thanks to the staff of the company. Review Source Eva A. Social Media Analyst Marketing and Advertising Used the software for: 1-2 years ### "Insights útiles con algunas limitaciones" April 23, 2026 5.0 En general, mi experiencia con ha sido positiva. Es una herramienta valiosa para analizar conversaciones y detectar oportunidades, aunque con algunas limitaciones según la suscripción. Pros Lo que más me ha gustado de es que realmente te ayuda a entender lo que está pasando en redes, no solo a recolectar datos. Convierte conversaciones dispersas en insights claros que puedes usar para tomar decisiones. Cons Lo que menos me ha gustado de es que muchas funcionalidades importantes se manejan como complementos adicionales, y dependiendo del tipo de suscripción, la plataforma puede sentirse algo limitada. Review Source SS Sage S. Social Media Strategy Diretor Marketing and Advertising Used the software for: 1-2 years ### "A Game-Changer in Social Listening & Visual Insights" September 17, 2025 5.0 Overall, our experience has been great. The features have set our team apart and the team has been nothing but great to work with! Pros has completely transformed the way our team approaches social media monitoring. It’s not just another listening tool—it’s a platform that actually delivers intelligence we can act on. The biggest game-changer for us has been the logo recognition feature. We’re now uncovering brand mentions in user-generated content that would’ve flown completely under the radar before. This has helped us surface valuable insights and even detect high-profile mentions that were previously invisible to traditional text-based tools. We’ve used other platforms in the past, but none have come close to what YouScan offers in terms of visual analysis and AI-driven context. It’s helped us spot trends earlier, understand how our brand is being seen and shared, and even flag emerging opportunities or risks—all in real time. Simply put, YouScan has raised the bar for what we expect from a social listening platform. It’s become an essential part of how we track our brand presence and stay ahead in an increasingly visual online world. Cons I don't like that charges per feature - it would be much nicer if features were inclusive with builds within that. Review Source ES Erik S. Digital Marketing Specialist Hospitality Used the software for: 2+ years ### "Cutting Through the Noise with Highly Customizable Dashboards" April 7, 2026 5.0 Working with \[sensitive content hidden\] has been a game-changer for our team. He consistently goes above and beyond to ensure our dashboards reflect our specific goals. His responsiveness and technical knowledge have helped us level up how we use the platform. Pros is an incredibly flexible tool for monitoring brand reputation. The engineering team is very responsive to source requests (like adding specific review sites), and the rule-based tagging system makes it easy to clean up data. Our account manager, \[sensitive content hidden\] , is a true partner—he recently implemented a custom rule to exclude neutral ratings and non-commented reviews so we can focus entirely on "the why" behind our customer sentiment. Cons The learning curve for some of the more advanced filtering and widget customization can be a bit steep, but the support team makes it easy to bridge that gap. Review Source Agustina T. Data strategy and analyst SR Marketing and Advertising Used the software for: 6-12 months ### "Mi experiencia" October 29, 2025 5.0 Mi experiencia con ha sido muy positiva. Es una plataforma intuitiva, con análisis detallados y reportes visuales fáciles de interpretar. Me ha ayudado a comprender mejor las opiniones del público, detectar oportunidades de mejora y tomar decisiones estratégicas basadas en datos reales. Además, su sistema de monitoreo en tiempo real resulta muy útil para gestionar la reputación de marca. Pros Me ha gustado su facilidad de uso y la precisión con la que analiza las menciones. Permite entender mejor a la audiencia y tomar decisiones más informadas. Cons A veces tarda en actualizar los datos y el costo puede ser alto para empresas pequeñas. sin embargo mas alla de esto no tengo otras quejas Review Source MT Marcelo T. Ninguno Public Relations and Communications Used the software for: 1-2 years ### "Youscan, una herramienta eficaz" July 31, 2025 5.0 En general ex una herramienta muy eficiente y sobre todo se obtiene respuesta inmediata de parte del equipo de soporte, siempre atentos y dispuestos con la mejor actitud para ayudarnos. Pros es una herramienta muy útil, calidad en las gráficas de resultados, la implementación de nuevos tópicos es muy fácil. Cons La capacidad limitada para crear nuevos tópicos ya que si se aumenta más etiquetas dentro de un mismo tópico también su capacidad sobre pasa dependiendo la marca a seguir. Alternatives considered [Meltwater](https://www.capterra.com/p/123153/Meltwater/) Reason for choosing YouScan Porque es una herramienta eficiente y con varias facilidades de implementación de nuevas consultas. Switched from [Meltwater](https://www.capterra.com/p/123153/Meltwater/) Porque los requerimientos eran otros por parte del equipo digital de Rangle. Review Source VR Verified Reviewer PR Oil & Energy Used the software for: 2+ years ### "Great coverage and valuable alerts for our brand" September 3, 2025 5.0 helps us track mentions in social media and online news not only by keywords, but also by finding logos in images and subtitles in videos. This gives us a much wider picture of what people are saying. The dashboards are simple to use, and the alerts make sure we don’t miss anything important. Pros The platform collects data from many different sources and provides reliable and accurate results consistently. Cons The pricing is a bit on the higher side, but the value makes up for it, especially considering the quality of insights. Review Source VU Valdir U. COO Market Research Used the software for: 6-12 months ### "Broad access to digital sources and user-friendly experience" December 22, 2025 4.0 A user-friendly, comprehensive tool with access to many sources, although with limitations in number of queries and search tool. Pros offers more information sources that are not available in other tools, like TikTok content and the ability of integrating Google Maps reviews, among others. It is a very user-friendly platform. The fact that mention volume increases do not affect the project quotas is also a strenght. Customer Support has been very helpful and has addressed our questions and needs promptly. Cons The number of queries (in all plans) is very limited, which implies combining several projects into one query. This is not ideal for a medium or large operation, at least for agencies. Most other tools are not as restrictive on this matter, or don't have any limits. The "Search" tool (outside the Topics) provides very limited information since the sample is so small. Therefore it's useful only for very large volumes or for the mentions number. It is not competitive vs other platforms like Talkwalker. Review Source FG Florencia G. Estratega de contenidos Public Relations and Communications Used the software for: 1-2 years ### "Usá YouScan!" April 15, 2026 5.0 Muy buena plataforma de social listening! La utilizo para monitoreo de marcas en rrss y medios digitales. Fácil de usar y rápida. 100% recomendada Pros Facilidad de uso desde que arrancas a usar la plataforma. Si no tenés experiencia utilizando este tipo de plataformas, vas a tener que leer sus tutoriales para armar tu tablero, pero no es nada complicado. Cons Un poco complicado la forma de activar/desactivar alertas, tal vez tiene muchas vueltas a mi gusto para desactivar y volver a activar otra alerta en otro tablero. Review Source ES Edid S. Jefatura de Investigación Digital Marketing and Advertising Used the software for: 1-2 years ### "Aliado estratégico en social listening avanzado" May 22, 2025 5.0 nos ayuda a resolver uno de los principales retos del monitoreo digital: identificar rápidamente menciones relevantes entre grandes volúmenes de datos. Gracias a su sistema de filtrado avanzado, logramos detectar crisis potenciales, oportunidades de mejora en la atención al cliente y percepciones clave sobre productos y servicios. Pros Lo más útil de es su capacidad para filtrar menciones con alta precisión mediante queries booleanas personalizables. Destaco también el reconocimiento de imágenes y la segmentación automática por categorías, que agiliza la lectura de insights. Es una plataforma muy potente para el monitoreo en tiempo real y la detección de crisis. Cons Requiere una inversión anticipada algo elevada. A veces se duplican menciones por el tipo de recolección que se usa y se cuenta con límite de menciones en la membresia. Review Source MB Marinela B. PR manager Marketing and Advertising Used the software for: 6-12 months ### "Amazing Social Listening Tool" December 8, 2025 5.0 has helped our agency expand the range of PR services we offer to clients. The tool brings significant value to brand reputation management and is definitely worth the investment. Their customer support is excellent—the team is always available, helpful, and ready to guide you whenever needed. Pros A social listening tool that provides a complex and comprehensive understanding of your brand’s reputation, as well as that of your competitors. It offers valuable insights into audiences, products or services, growth opportunities, and weaknesses. Cons The platform is intuitive, but it takes some time to fully understand and make use of all its features. Once you get familiar with its functionality, it becomes easy to use. Review Source YP Yekaterina P. Reputation Manager E-Learning Used the software for: Less than 6 months ### "Great brand mentions tracking tool " May 21, 2025 5.0 Pros is an excellent tool for tracking brand mentions across social media and various platforms. I really appreciate how you can connect all relevant sources and monitor comments in one place. The automated sentiment and aspect tagging is a huge time-saver and gives a solid overview of brand health without manual effort. It's especially helpful when analyzing how product or policy changes (like updates to the Prius) impact customer perception. The ability to set up custom rules and tags is powerful – I use it for tracking specific campaigns or product updates. The dashboards are customizable, and the comparison features allow for a clear side-by-side analysis. Integration options are another big plus. We’ve connected YouScan with Slack, Telegram, and Freshdesk, among others. It’s great to control notification rules – daily summaries or alerts for high-risk mentions help us act fast when something important appears. Customer support is outstanding – super fast replies, escalation when needed, and they are genuinely open to feedback. There’s also an extensive knowledge base with examples and tutorials. Our account manager has been fantastic: they’ve walked us through the platform multiple times and ensured we felt confident using all features. Cons There is nothing particular to dislike, there are few things I'd like to see improved. There are some minor issues with the sentiment analysis – occasionally it misinterprets comments sentiment and requires manual adjustments where automation doesn’t get it right. Happens rarely, but it happens Dashboard data sometimes isn’t refreshed properly; I have to reload the page to see updated numbers, which is a bit inconvenient. Lastly, I would really love to see a native response feature. Right now, is amazing for monitoring, but it would be even better if we could reply directly to mentions from within the platform Review Source Jacob D. Senior Strategist Marketing and Advertising Used the software for: Less than 6 months ### "YouScan has become my go-to tool for social listening and analytics and has absolutely improved my reporting insights and capabilities. " August 14, 2025 5.0 My experience using has been extremely positive so far. The training process was fast and comprehensive and our bi-weekly meetings with \[sensitive content hidden\] have been helpful and engaging, especially as we explore new features that I haven't discovered yet on my own. Pros is user-friendly, comprehensive, and has become an integral part of my day to day reporting. I really enjoy the cross-channel conversation breakdowns and sentiment functionality. Cons Our team could use additional filtering options on the Topics page. With a high volume of Topics, additional tags could help sort through topics quicker and allow teams to filter for their own projects. Review Source VR Verified Reviewer Comunicaciones Marketing and Advertising Used the software for: Less than 6 months ### "MI experiencia con YouScan" February 20, 2026 5.0 La experiencia ha sido provechosa y la plataforma ha cumplido con las expectativas básicas que tenía. Pros El interfaz intuitivo, las pestañas de diversos tipos de filtros y las opciones que nos brinda con los complementos Cons Que los complementos tengan costos adicionales y que no estén dentro de un plán básico para emprendimientos. Review Source GG Giancarlo G. Research Marketing and Advertising Used the software for: 6-12 months ### "quick and useful social listening source" February 20, 2026 4.0 Pros It's very intuitive. Not that difficult to understand and a quick source for recollecting and analyzing data. Cons There is some problems with no recollecting specific data. For example, I am searching for cars data, and gives some bikes data too. Review Source BS Beatriz S. Analista Sênior de Social Listening Telecommunications Used the software for: Less than 6 months ### "Clara mais com poucas possibilidades de recortes " March 20, 2026 5.0 Muito boa! A plataforma entrega uma clareza com um software limpo, mas sofro com recortes por ter uma divisão de telas que atrapalha uma visão geral Pros Clareza da plataforma, sendo mais fácil de aprender e ótimo Atendimento dos assistentes para resolver qualquer problema. Cons Organização das métricas, muitas vezes tendo que filtrar uma por vez, e gostaria de acessar várias de uma vez. Switched from [Brand24](https://www.capterra.com/p/149054/Brand24/) Plataforma antiga muito difícil de coletar certo, sem filtro de língua, assistência ruim Review Source iD izabella D. strategic director Marketing and Advertising Used the software for: Less than 6 months ### "Excelente experiencia de uso e atendimento" May 30, 2025 5.0 A ferramenta é a única do mercado, pelo menos no Brasil, que traz uma uma visão de social listening de TikTok. Além disso, o volume de dados coletados, devido a leitura por audio e imagem, além das palavras-chave, é muito superior. A maneira como apresentam dados coletados e o Coppilot, também fazem a diferença para chegarmos mais rapidamente aos insights. Agora eu sinto que tenho, de verdade, uma leitura mais real da internet. Eu também não poderia deixar eu mencionar o excelente atendimento da Customer Success Manager, \[conteúdo sensível escondido\], é entende da ferramenta como ninguém e traz soluções para todos meus desafios com os clientes. Pros A visão de social listening de TikTok, o volume de dados coletados, devido a leitura por audio e imagem, além das palavras-chave. A maneira como apresentam dados coletados e o Coppilot, também fazem a diferença para chegarmos mais rapidamente aos insights. Cons Até o momento não há nada que eu não goste, mas um ponto que poderia ajudar, é ter alguma ferramenta que nos ajude na criação de querys. Switched from [STILINGUE](https://www.capterra.com/p/215232/STILINGUE/) Eu troquei pois precisava de uma visão mais ampla de TikTok Review Source KR Katia R. Analista de redes sociales Marketing and Advertising Used the software for: 1-2 years ### "Mejora constante e innovación " April 10, 2025 5.0 La experiencia ha sido muy buena, la plataforma es muy fácil de usar y configurar y los widgets y dashboards qué ofrece muy completos para poder interpretar la data obtenida Pros Las actualizaciones constantes del producto, las soluciones qué integran AI y su excelente atención al cliente por parte de soporte y el equipo de partnerships Cons Que no es posible configurar alertas cuando las menciones de determinado tópico incrementan en X porcentaje Switched from [Meltwater](https://www.capterra.com/p/123153/Meltwater/) La herramienta era complicada de usar y configurar Review Source VP Victoria P. COO Information Services Used the software for: 6-12 months ### "Herramienta muy recomendable" May 6, 2025 5.0 Excelente, no sólo por la herramienta, sino también por la buena predisposición de todo el equipo de para solucionar inconvenientes y responder dudas en forma instantánea. Pros Es una herramienta integral para social listening, amigable en el UX y con información certera. Además toman en cuenta la opinión de los clientes para mejorar constantemente. Cons Varios add-on que son necesarios, no están incluidos en el plan. Switched from [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) Por la integración de mayor cantidad de fuentes y la confiabilidad de la información relevada. Review Source AP Antonio P. Ing Prevención de Riesgos Research Used the software for: 6-12 months ### "Buen servicio " June 14, 2025 5.0 En general estamos muy conformes con el servicio y la atención de la ejecutiva excelente. Siempre muy buena disposición a ayudar, entregar información útil y asesoria. Pros Simplicidad para operar la plataforma, muy completa, generalmente rápido con muchas funciones para realizar un buen análisis de RRSS Cons Retraso de la captura de menciones. Desde dispositivos móviles cuando presionas un link facebook no carga la noticia. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Brand24](https://www.capterra.com/p/149054/Brand24/) Reason for choosing YouScan Facilidad de demostración, excelente manejo ejecutivo, información clara Review Source HS Hampus S. Jefe de desarrollo Marketing and Advertising Used the software for: 6-12 months ### "Youscan como herramienta de monitorio de RRSS" July 22, 2025 5.0 Permite monitorear las marcas de manera eficiente, y actuar con rapidez ante cualquier situación crítica. El soporte al cliente ha sido de primer nivel, siempre dispuestos a ayudar y resolver dudas. Pros Buena capacidad de análisis visual con inteligencia artificial y sistema de alertas en tiempo real y la integración con otras herramientas para hacer el monitoreo ágil y eficiente Cons al principio la curva de aprendizaje puede parecer un poco empinada debido a la cantidad de funcionalidades que ofrece. Sin embargo, una vez que te familiarizas con la plataforma y aprovechas sus recursos de capacitación, todo se vuelve muy fluido. Review Source PG Pablo G. Data Manager Marketing and Advertising Used the software for: 2+ years ### "La mejor cobertura del mercado" May 19, 2025 5.0 I have been working with for 5 years, and for me, it is the best tool to work with because it is easy to use, very intuitive, and has full coverage. Pros It has the best coverage in the market, which It is the most valuable aspect in a social listening tool Cons The visualization of information on the standard dashboard could be more comprehensive. Customization of automatic alerts regarding the sending frequency is somewhat limited. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.