# Page 4 | YouScan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is YouScan the right Social Listening Tools solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173036/YouScan/reviews --- YouScan 4.9 (116) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 25th, 2026 # Page 4 - Reviews of YouScan ## Showing most helpful reviews Showing 76-100 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Valeriia D. Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Global brand monitoring" June 16, 2023 5.0 We're really happy with the tool and the support is fantastic! They always help us with what we need and proactively offer improvements. Pros We're growing on a global scale, striving to provide an outstanding services to our customers, so we need to follow trends and study the market and our competitors. For monitoring we decided on YouScan because of their excellent customer service, market-leading technologies, and affordable prices.We are very satisfied with the data coverage, supported regions and languages, competitive analysis capabilities and ease of use. Cons We can't think of anything specific about YouScan because they consistently improve and pay close attention to customer input. Review Source VR Verified Reviewer Partner Human Resources Used the software for: 1-2 years ### "Powerful yet affordable social listening" February 1, 2024 5.0 Pros What really makes YouScan stand out is how it's priced. Their "Starter" package shows they get what small businesses and startups need – great social listening tools at affordable prices. It's packed with all the essential features but at a cost that's manageable for growing companies. Cons YouScan's array of features, while impressive, requires extensive learning for newcomers. The good thing, though, is that they have an online Academy and a Knowledge Base. CS team is also supportive when we have any questions. Review Source Aleksandra K. PR Marketing and Advertising Used the software for: 6-12 months ### "An irreplaceable tool for PR managers" July 11, 2022 5.0 YouScan is a very user-friendly platform. We didn't need to spend that much time learning how to use it. You can open the interface and start working. And even if questions arise, you can find an answer in YouScan's knowledge base or talk to their friendly support. Pros YouScan has everything that PR managers need to be effective. With this platform, it’s easy to track brand health, be the first to know about heated brand-related discussions, and protect the company from reputation crises. In addition, YouScan provides capabilities to find influencers and evaluate collaborations with them. Cons With YouScan, you can’t monitor Instagram stories. Unfortunately, there are no tools on the market that can provide access to this data. Review Source Tetiana B. Marketing Accounting Used the software for: 1-2 years ### "Great social media listening tool with wide coverage of sources" April 2, 2024 5.0 YouScan has impressive coverage of social media sources, ensuring we get all important mentions. The tool keeps improving overall. The team is very customer-centric, quick to respond, and helpful whenever we need to clarify something. Pros YouSacn lets us pay close attention to our audience's opinions and popular discussion topics. It's handy for spotting trends that come and go with the seasons and how these trends affect what users say online. The Audience Analysis feature helps us catch any shifts in the audience's interests. Thus, we can adjust our communications based on fresh, real-time data. Cons We haven't run into any significant issues. It would be great to see even more flexible customer dashboards. Review Source OK Oleksandr K. Head of the urgent complaints department Retail Used the software for: 2+ years ### "It's excellent tool for effectively managing reputational risks" April 3, 2023 5.0 We like working with YouScan because it makes our job easier. Thanks to its advanced features, our team can easily monitor and promptly respond to valuable user feedback. The platform's efficient analytics and reporting capabilities have also enabled us to quickly access essential data with just a few clicks. Pros Convenient filters that allow you to work with different data segments within the same topic. Excellent coverage, especially in terms of the speed and completeness of data from Twitter and e-comerce sites. Additionally, the support team is top-notch and always available to provide prompt assistance whenever necessary. Cons Sometimes Facebook mentions are collected for a long time. Review Source Mariia I. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "An efficient social listening tool with a wide coverage of sources" October 16, 2023 5.0 Efficient, insightful, and easy-to-use tool with a responsive support team. Pros YouScan pulls data from various social media platforms, including blogs, forums, and news sites. The alert feature is a lifesaver. It keeps all of us in the loop whenever we need to address some discussions online. YouScan has a powerful filtering capability. Whether we're looking for customer complaints, or comparing ourselves to competitors, it's all just a few clicks. Cons I don't notice any significant issues. Whenever my team has questions or problems, we contact customer support. They've consistently been quick and precise with their help. Review Source Jane D. COO Financial Services Used the software for: 6-12 months ### "Easy and smart monitoring" June 28, 2023 5.0 Pros We like that we only have to set everything up when we get started, and the system does the rest for us. Anytime we need, we can see real time analytics, also we've set up automatic sending of reports and alerts in case something may require our attention. Aspects in comparison with our competitors is a super valuable info. We were also impressed with how the system detects logos in the images. Cons For us as a startup, it used to be a relatively expensive tool, so we're glad YouScan has introduced smaller packages for SMBs. Review Source Response from YouScan July 4, 2023 We are thrilled to hear so many YouScan's tools and features benefit your team! We're genuinely excited to be a part of your startup's growth and wish you continued success with YouScan by your side. Yurii B. Country Lead - Ukraine International Trade and Development Used the software for: 6-12 months ### "Collect and analyse data on media and narrative trends to gain insights for strategic communications" April 4, 2023 5.0 As a global research and communications company, we deliver our clients with rigorous research on media trends and narratives. YouScan enables us to collect and analyse data from various platforms and develop insights on digital media coverage and social media conversations on some of the most relevant political and socio-economic issues of the day. Pros The system allows filtering data by pre-existing categories, as well as creating customised tags and automation rules that can be applied separately or in combination with each other. Using YouScan’s Analytics section, we can visualise media trends within the system’s interface and then export these data into our graphs. Additionally, the system works with historical data, which makes it fit for retrospective and long-term media and narrative analysis. Cons It took us over a week to set up all the categories for analysis and add the outlets of interest. But the support team was helpful along the way and facilitated the setup. Review Source PS Priscila S. People and Ops manager Market Research Used the software for: Less than 6 months ### "Excellent costumer support" February 8, 2023 5.0 Customer support is excellent, they are very quick to answer and always available to help with a solution. They are also open to suggestions on how to improve their software.I highly recommend it. Pros t's very user-friendly and visually appealing. Their sources are very varied and their AI tag is not perfect but very accurate. There are a lot of filters that make query writing and refining much easier. One small detail that makes a difference it tells you exactly what is wrong with your query so you can easily correct it. Other software I've used only tells you there's something wrong without highlighting where. Cons Setting a date range can be tricky, collecting historical data with high mentions can take a full day. The visual insights are great but you can't download an excel file or pdf with the URL's collected, it needs to be done manually. Alternatives considered [Meltwater](https://www.capterra.com/p/123153/Meltwater/) Reason for choosing YouScan better and more varied sources, better value for money, Switched from [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) Better and more varied sources Review Source Response from YouScan June 21, 2023 Thanks a lot, Priscila, we truly appreciate the feedback and your business! We've recently improved the speed of historical data collection, let us know how that works for your now. The calendar widget for date range settings has also been redesigned recently, hopefully it serves you better now! :) Ekaterina K. Parthner manager Marketing and Advertising Used the software for: 6-12 months ### "The best tool for social media listening" March 17, 2023 5.0 Overall, we like YouScan and can recommend it to anyone looking to better understand its product, competitors, and the market. Pros YouScan's smart features help us to spend less time on data analysis. We are now able to monitor the real feedback of our users, as well as to analyze the performance of our competitors. Its analytical features distinguish YouScan from other social media listening tools - it helped us to get some brilliant insights about our customers. Cons At first, it was hard for our team to get familiar with a tool and fully use its capabilities. But the customer support team is always here to answer all our questions, so we quickly became advanced users. Review Source KA Kristina A. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Enhances digital marketing efforts" May 16, 2023 5.0 Pros In general, we use all aspects of the software regularly, but we particularly like audience insights, which help us better understand our client's audience and adjust the communication strategy accordingly. We also appreciate the geography (it doesn't matter where our customers come from, because YouScan has worldwide data and supports different languages), and the reporting (which is simple to share with the client to back our recommendations and decisions). Cons We would love to have more of automated metrics on the Audience Insights functionality to measure authors and influencers Review Source wjA walter jose A. Director Marketing and Advertising Used the software for: Less than 6 months ### "La escucha social a otro nivel " September 22, 2023 5.0 Muy buena Pros La calidad de recogida de los datos, ya que me facilita tener claridad de la información para la toma de decisiones. Cons Falta recoger mas data de redes sociales como facebook. Review Source Response from YouScan October 2, 2023 Muchas gracias por su comentario! Estamos encantados de que encuentres la calidad de nuestra recopilación de datos de primera categoría para tus necesidades de toma de decisiones. Trabajamos constantemente para mejorar y tomamos nota de tus comentarios sobre la recopilación de más datos de Facebook. Tus comentarios nos ayudan a elevar nuestra escucha social a otro nivel. FB Francesco B. Media Intelligence Manager Information Technology and Services Used the software for: 6-12 months ### "Completezza di funzioni e accuratezza dei tool" June 12, 2023 5.0 Pros YouScan completa e implementa la capacità di monitoraggio dei Media della nostra azienda. Con YouScan, infatti, forniamo ai nostri clienti report e informazioni complete di tutti gli analytics necessari nel monitoraggio dei social media. Cons La capacità di costruzione delle chiavi di ricerca potrebbe essere ancora più raffinata. YouScan ha comunque sempre ascoltato le nostre esigenze per mettere in pratica queste implementazioni. Review Source Serhii P. Media Relations Specialist Broadcast Media Used the software for: Less than 6 months ### "Great tool for big brands! " March 15, 2023 5.0 YouScan helped me to take under control dozens of different placements and now I'm sure that we don't miss anything we need to know about our brand from our customers. Pros YouScan helps track brand mentions and react to negative situations as quickly as possible. It helps to systemize the whole control of your brand on social media platforms. Cons The sentiment system can be improved, but it still works ok and helps a lot. As I know, developers constantly working to improve it. Review Source VR Verified Reviewer Head of the direction of interaction with clients in social networks Information Technology and Services Used the software for: 1-2 years ### "Great tool for social media listening" November 11, 2018 5.0 We need to collect and process 100K+ of mentions per day about our company and services. YouScan API integration help us a lot with this. The user-friendly interface and system capabilities allow us to find mentions and receive notifications about all new posts on the relevant topic. Pros Unlimited number of users with different access levels, the ability to create rule markup, convenient analytics interface and auto-categories. Stable operation of the system and support, which quickly helps with setting up new themes, deserves a high rating! Cons I would like to have flexible settings for alarm notifications. Review Source CT Camila T. Marketing Consultant Mining & Metals Used the software for: Less than 6 months ### "You Scan review" February 7, 2023 5.0 It was a great experience, the platform was very useful to help us as a firm reach our goals with clients Pros The platform is visual that was a key to use it. Also, the you scan team are very friendly and helpful when it comes to the on boarding process. Cons It takes time to get use to the platform, but if you are passionate about learning new marketing tools you are going to enjoy it Review Source Denys L. Digital Marketing Manager Telecommunications Used the software for: 2+ years ### "Great SML tool, including visual analytics" April 1, 2021 5.0 The system has many valuable features so that managers from different teams can use it for their own purposes. The most impressive technology provided by YouScan is visual analytics as it allows us to track mentions that we could not find before, for example, a photo of our product (with logo on it) without any text caption. Pros We've chosen YouScan for its robust image recognition capabilities. Along with other smart features, the tool lets us perform different types of tasks effectively. Cons At first, we were overwhelmed by the vast choice of features and could not prioritize them. But we've got huge help from the client success managers starting from detecting the best strategy for us, ending up forming the searching queries. Review Source JG Julio G. Business Intelligence Manager Marketing and Advertising Used the software for: Less than 6 months ### "¡Excelente producto!" May 11, 2023 5.0 Ha sido satsifactoria, en especial por Lina y su seguimiento. Pros La ágilidad y facilidad para presentar los resultados. Cons Cuando se está creando un nuevo tópico, se coloca una búsqueda y salen los resultados, pero cuando se agregan en la parte de consulta, indica que el voumen es muy alto. ¿Habrá forma de que eso no suceda? Hablando de búsquedas genéricas o monitoreando un tema con demasiado volumen de menciones, como temas políticos o de marcas muy posicionadas. Reason for choosing YouScan Por su atención al cliente, precio, agilidad y potencia. Review Source Maryna M. Digital Marketing Specialist Computer Software Used the software for: 6-12 months ### "Positive experience with the platform" December 23, 2022 5.0 Our overall experience is positive: we chose this vendor due to the product's functionality. Without this tool, we won't be able to analyze that amount of social data. Pros Accurately detected sentiment and aspects of mentions, comprehensive analytical capabilities, automated reporting, and the ability to customize the monitoring process. I also like that they listen to user feedback and introduce new features quite often. Cons Mobile app would add more flexibility to using the platform. Review Source Halyna P. Marketing manager Information Services Used the software for: Less than 6 months ### "Good for social listening " August 10, 2023 5.0 Pros With the help of the YouScan application, we analyzed what users were saying about plagiarism and identified their needs and pain points. This information has been incorporated into our communication strategy to prioritize the most important issues. The tool provides numerous analysis capabilities, such as sentiment analysis, audience analysis, aspects, and more, enabling us to easily process any number of mentions and gain valuable insights. Cons As with any software, there are hiccups. However, we have not had any major issues and the support team was very responsive. Review Source Response from YouScan August 22, 2023 Thanks for your review! It's fantastic to hear how you've effectively integrated user insights into your communication approach. We're here to back you up whenever hiccups arise – your success is our priority. ES Edwin S. Coordinador de Productos y Servicios Telecommunications Used the software for: Less than 6 months ### "Excelente herramienta" February 27, 2023 5.0 No, lo elegí para complementar la información que recibo de otro producto. YouScan ha resultado una plataforma con cobertura más completa pero por limitaciones de datos de Twitter por ahora no puedo rechazar por completo otra plataforma. Pros Me encanta la cobertura y el alcance de la herramienta, su facilidad de uso, filtros muy bien organizados. Cabe mencionar que sus capacidades para detectar insights visuales, analizar y segmentar datos demográficos, intereses y ocupaciones de autores son impresionantes. Cons No me gustan las limitaciones de Twitter que hay porque se recolecta solo la data de los últimos 30 días. Igual antes no había tenido experiencia con operadores booleanos por eso se ma ha hecho un poco complicado trabajar con estos después de Mediatoolkit. Review Source Edwin Roberto A. Analista de medios digitales Market Research Used the software for: 6-12 months ### "A very usefull tool" February 12, 2023 5.0 A smart, multi-purpose tool adapted to the needs of the agency. It allows me to access different channels in a more accessible way. Pros Very accurate and usefull to get information about users in different channels Cons The difficulty of working with information on twitter. Review Source MH Marina H. creative Design Used the software for: 1-2 years ### "Our agency has been working with YouScan for several years and we are satisfied with the results. T" April 13, 2023 5.0 Pros We are satisfied with the coverage of social networks and media, we have a good quality database.The automatic sentiment analysis feature also works well, allowing us to prioritize negative mentions and proactively mitigating potential reputational risks.Additionally, we prepare reports on a weekly basis with the assistance of automated exports to Excel and customized dashboards. Cons We have been a few issues with logging into the system, but we were able to quickly resolve these problems with technical support. Review Source NS Nicolas S. SEO Sr Online Media Used the software for: 6-12 months ### "Reseña YouScan para medios de comunicación" March 23, 2023 5.0 Un buen aliado para crear productos de esucha social y análisis de datos de redes sociales. Pros La facilidad para usar la herramienta y el servicio al cliente prestado que incluye un acompañamiento constante en la creación de informes y esuchas sociales. Cons En general no ha tenido puntos bajos para mi. Review Source Samsonov Alexander V. social media analyst Public Relations and Communications Used the software for: Less than 6 months ### "YouScan Review" November 16, 2018 4.0 Pros First of all, it's cheap and easy to use. Also, YouScan allows to create and delete search themes and export mentions without limitations. Built-in metrics are useful for express analysis but other exported data can be used to create custom indexes and diagrams with ease. Rules tool simplifies navigation through heavy mentioned objects and helps to structure information within the theme. Cons A lot of useful tools don't have interface solution. For example: to set a time limit or search for a sentence with punctuation mark you need to type it into an address bar. 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