--- title: "Hop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hop Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/173113/HOP/" page_type: "product" language: "en" --- # Hop Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hop ## What is Hop? Hop is a cloud-based PMS for the hospitality industry, including independent hotels, hotel groups, self-catering accommodation and provides solutions globally, Hop offers a Channel Manager, commission FREE Booking Engine, Property Management tools such as a Housekeeping module,, real-time Revenue Management, Event Management, CRM and many other hospitality service integrations. Our Property branded app provides your guests with a contactless journey. Hop is exceptional value for money! ## What is Hop used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £150 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hop?[Manage this product listing](https://www.g2.com/products/hop-software/claim_requests/new?auto=true) ## Hop Overview Updated August 2026 AI summary Hop is a hospitality property management solution for businesses of all sizes, offering tools for reservations, online booking, guest experience, and operations management. It supports calendar and rate management, multi-property oversight, billing, POS, and integrations with third-party platforms. Deployed across cloud and device options, Hop helps teams coordinate bookings, finances, and guest services efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hop 4.6 (14) VS. [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price £150 Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (14) Ease Of Use 4.6 (405) Value For Money 4.5 (13) Value For Money 4.6 (363) Customer Service 4.7 (14) Customer Service 4.8 (398) ## Hop alternatives [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/173113/HOP/alternatives/) ## FAQs about Hop Overview ### Which roles and teams benefit most from Hop? Hop is most used by hotel managers, revenue leaders, and operations teams that need tighter control over bookings, pricing, and guest service workflows. Finance and marketing professionals use it to track performance, support revenue decisions, and coordinate campaigns, while executives rely on it for visibility into property operations and business results. Answer based on 14 reviews Overview ### What company size and specific industries is Hop built for? Hop is designed for hospitality businesses of all sizes, including hoteliers, independent properties, group properties, bed and breakfasts, and self-catering owners. It suits operators in the hotel and lodging sector that want to manage daily operations and increase revenue. Features and Usability ### What are the key features of Hop? Hop offers accounting, billing & invoicing, credit card processing, and electronic payments for financial operations. It also includes reservations management, online booking, booking management, channel management, and GDS/OTA integration, plus reporting & statistics, CRM, user management, and third-party integrations. Integrations ### Which third-party tools and platforms does Hop integrate with? Hop integrates with ResDiary and connects to Clover, Epos Now, SevenRooms, SiteMinder, NetSuite, QuickBooks Online, Sage Accounting, Stripe, Xero, Worldpay for Enterprise, FCRM Insurance, and Global Payments Integrated. These integrations cover reservation, point-of-sale, accounting, property management, and payment platforms. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Hop offer? Hop provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover training in a group format, documentation offers written reference, and videos provide self-paced walkthroughs. Getting Started and Support ### What customer support options does Hop offer? Hop provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support options are clearly listed for users who need help finding answers or reaching staff directly. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Hop supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help hospitality businesses manage availability, keep bookings organized across properties, and accept guest reservations online more efficiently, allowing teams to reduce manual work and deliver a smoother booking experience. Online Booking 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Credit Card Processing 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Accept and process credit card transactions Hop 53 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - SMS Messaging: Send messages via SMS - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.1 (14) 4.1 Based on 14 reviews ## Pricing Value for money 4.5 (13) Basic £150.00 Per Month Value for money 4.5 (13) 4.5 Based on 13 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[ Clover](https://www.capterra.com/p/226864/Clover/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (14) 4.7 Based on 14 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating 5(10) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent GM Gilian M. Hotel Manager Hospitality ### "Easy to use system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 20, 2023 Bookings are a lot easier and we no longer have to process Advance Purchase payments manually Pros Easy to transfer business from old system and very user friendly Cons Printing guest lists for group bookings is not easy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK rajeev K. Ops Director Hospitality ### "A Creative Property management System " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2023 Really good tech team , friendly , responsive and they keep increasing their features . OTA connectivity is on par with other Systems. I have 12 property with HOP.Dale at HOP is very good and knowledgeable,. Pros I have used numerous property mgmt system and HOP is way better then any of the competitors as it comes with significant features and can be used effectively to manage events , Small to mid size hotels .Cloud based so access is easy from anywhere . Reporting system is robust . Cons They don't have mobile app and you can go in the past and edit historic transactions which is not ideal . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Elizabeth D. Receptionist Hospitality ### "Highly recommended" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 17, 2023 Overall I am impressed with the software and the amount of features it has, only minor tweaks are needed. No critcal defects observed. Pros The Hops system has an excellent colour scheme and layout, and has many useful features.It has some very useful customization features for the reports in the CSV format, where you can choose what columns you want and alter the text size and data format to make it easier for other users to access. It has online support with friendly customer service. Cons The navigation, minor tweaks would make it easier to find information and then I would rate it a 5 star. Some times it can take too many clicks to carry out a task, needs the number of clicks analysed and shortened e.g. by minor tweaks to the navigation. Information can be burried where you have to drill down through the navigational levels. Would like a similiar navigation to Amazon where it is much easier to find things.If it could recall previous settings such as calender date last entered, it would reduce repetition of tasks, such as entering the same booking date numerous times.Have observed very minor defects, nothing critical. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Rebecca N. Managing Partner Hospitality ### "Happy Hop User - A small hospitality business with complex needs." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2022 Really value working with HOP - forward thinking, great customer service, they tick all the boxes that we need - the only software package that could do this within our budget. Pros HOP offers everything that a medium size hospitality business would need but they offer it at a price that is affordable for smaller business too. Cons As a small business, some of the features are not needed and the terminology is challenging for newbies - but once you get the hang of it, it is easy to use. Alternatives considered [freetobook](https://www.capterra.com/p/176943/freetobook/) [Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) [SuperControl](https://www.capterra.com/p/133969/SuperControl/) Reasons for choosing Hop HOP was able to offer everything we needed and the customer service and sales support was first class. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Leila B. Marketing Manager Hospitality ### "Highly recommended " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2022 Pros HOP has been easy to use for all of our team, has not required lengthily training and customer support is always fast and readily available. We love the fact that we are able to change things on the go by having an app. The cloud based system is great and changes are implemented immediately. Cons As discussed with the team - we have made a few minor suggestions to the software which would make our daily use even easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Matt C. General Manager Hospitality ### "HOP review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2022 The onboarding process was thorough and the staff always had time to assist with enquiries. The ongoing support is fantastic,the staff are very knowledgeable and assist in a very clear, calm and patient manner. Everything is explained easily while navigating the screens ensuring we achieve everything required when reaching out for help. Pros The main tasks are easy to complete. Adding or amending bookings, viewing a general schedule of bookings. The integration with online booking companies is an essential part of our business. Cons We are still learning a lot about what the system has to offer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Joao G. General Manager Hospitality ### "HOP is it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 18, 2022 I have implemented HOP across multiple properties that I have managed and would keep using it in the future. Pros Easy to implement and to use the basic functions of the systemHas the best support team I have ever encountered across any system and developers do listen and implement requests for features in, normally, a timely manner Cons HOP is complicated to master and lacks some reporting tools that bigger properties would require. These reports are able to be gathered indirectly by compiling info from CSV files across other reports. Reasons for choosing Hop None as previously used HOP Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Danie V. Finance Analyst Education Management ### "HOP Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 13, 2021 Ive solved accomodation settings for when clients come along to visit, it is helpful to the team given that the we save time in accomodations for everyone involved in doing business with our company. Pros This software was impactful from the very moment I started using it, it completely facilitated the work done by all of the office saving us a lot of time, to focus on other tasks, the UI was neat and easy to navigate beginner friendly and customer service was readily available. Cons Not really difficult to use but having such a simple UI maybe can come as an issue in the long road since features can be quite limited, as it evolves im sure the hospitality setting will improve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2021 Thank you for your review. Team Hop JM Jonathan M. Manager Hospitality ### "Great start" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 29, 2021 Due to the Pandemic and us only just setting up in Jan 2020, we haven't had the opportunity to really explore the software but the support from HOP was very promising. Pros Ease of use. Reporting. Able to manage many facets of the business from one place. Cons Transfer of data from previous system was a little sticky and stressful and has on a couple of occasions let to a little confusion down the line. Switched from [Rezlynx](https://www.capterra.com/p/105192/Rezlynx/) Price mainly. And service provided Reasons for choosing Hop All in one capacity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 2, 2021 Thank you Jonathan for your review. We look forward to a long partnership with 24 Royal Terrace Hotel. LM Lisa M. Revenue Manager Hospitality ### "HOP Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2020 HOP is basically a one stop shop and has everything a hospitality business would need at reasonable prices. The revenue management tool is great as is the conference diary. Pros Great system that does so much, its always being updated too and they are happy to take on board any reports or changes in the system to make it slicker. Migration was a bit of a nightmare but I think we were one of the first groups to sign up so I'm sure they have this down to a fine art now. Cons I feel reports perhaps could be improved and more easier to pull. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 16, 2020 Thank you Lisa for your lovely review of Hop. We very much enjoy working with the team at Cobbs. [View all Reviews](https://www.capterra.com/p/173113/HOP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.