# Hop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hop the right Hospitality Property Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173113/HOP/reviews --- Hop 4.6 (14) [View alternatives](https://www.capterra.com/p/173113/HOP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hop Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer VP Revenue Management Hospitality Used the software for: 6-12 months ### "One stop shop!" September 8, 2018 5.0 Pros This PMS has allowed us to improve our revenues. It is great and easy to navigate and allows for good data capture. Cons Based on the data captures some more reporting would be great! Review Source Response from Hop Software October 15, 2020 Thank you for your review and great to hear that Hop had helped to improve your revenue. Hop has a full reporting suit, but please contact us if you need any help finding a specific report. The Hop Team RN Rebecca N. Managing Partner Hospitality Used the software for: 1-2 years ### "Happy Hop User - A small hospitality business with complex needs." November 22, 2022 5.0 Really value working with HOP - forward thinking, great customer service, they tick all the boxes that we need - the only software package that could do this within our budget. Pros HOP offers everything that a medium size hospitality business would need but they offer it at a price that is affordable for smaller business too. Cons As a small business, some of the features are not needed and the terminology is challenging for newbies - but once you get the hang of it, it is easy to use. Alternatives considered [freetobook](https://www.capterra.com/p/176943/freetobook/)[Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)[SuperControl](https://www.capterra.com/p/133969/SuperControl/) Reason for choosing Hop HOP was able to offer everything we needed and the customer service and sales support was first class. Review Source PE Peter E. Director Hospitality Used the software for: 6-12 months ### "TRTINGTO DO TOO MUCH IN TOO MANY WAYS" December 4, 2020 3.0 Feedback is that it is too clunky and we will look for a new providor. After sale support zilch, other than if we reach out Pros It allows functionality of adding offers Cons Too many steps, repetitive, time consuming Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Contactless Check in Review Source rK rajeev K. Ops Director Hospitality Used the software for: 2+ years ### "A Creative Property management System " May 18, 2023 5.0 Really good tech team , friendly , responsive and they keep increasing their features . OTA connectivity is on par with other Systems. I have 12 property with HOP.Dale at HOP is very good and knowledgeable,. Pros I have used numerous property mgmt system and HOP is way better then any of the competitors as it comes with significant features and can be used effectively to manage events , Small to mid size hotels .Cloud based so access is easy from anywhere . Reporting system is robust . Cons They don't have mobile app and you can go in the past and edit historic transactions which is not ideal . Review Source JG Joao G. General Manager Hospitality Used the software for: 2+ years ### "HOP is it!" November 18, 2022 4.0 I have implemented HOP across multiple properties that I have managed and would keep using it in the future. Pros Easy to implement and to use the basic functions of the systemHas the best support team I have ever encountered across any system and developers do listen and implement requests for features in, normally, a timely manner Cons HOP is complicated to master and lacks some reporting tools that bigger properties would require. These reports are able to be gathered indirectly by compiling info from CSV files across other reports. Reason for choosing Hop None as previously used HOP Review Source LB Leila B. Marketing Manager Hospitality Used the software for: 2+ years ### "Highly recommended " November 22, 2022 5.0 Pros HOP has been easy to use for all of our team, has not required lengthily training and customer support is always fast and readily available. We love the fact that we are able to change things on the go by having an app. The cloud based system is great and changes are implemented immediately. Cons As discussed with the team - we have made a few minor suggestions to the software which would make our daily use even easier. Review Source MC Matt C. General Manager Hospitality Used the software for: 1-2 years ### "HOP review" November 18, 2022 5.0 The onboarding process was thorough and the staff always had time to assist with enquiries. The ongoing support is fantastic,the staff are very knowledgeable and assist in a very clear, calm and patient manner. Everything is explained easily while navigating the screens ensuring we achieve everything required when reaching out for help. Pros The main tasks are easy to complete. Adding or amending bookings, viewing a general schedule of bookings. The integration with online booking companies is an essential part of our business. Cons We are still learning a lot about what the system has to offer. Review Source ED Elizabeth D. Receptionist Hospitality Used the software for: Less than 6 months ### "Highly recommended" February 17, 2023 4.0 Overall I am impressed with the software and the amount of features it has, only minor tweaks are needed. No critcal defects observed. Pros The Hops system has an excellent colour scheme and layout, and has many useful features.It has some very useful customization features for the reports in the CSV format, where you can choose what columns you want and alter the text size and data format to make it easier for other users to access. It has online support with friendly customer service. Cons The navigation, minor tweaks would make it easier to find information and then I would rate it a 5 star. Some times it can take too many clicks to carry out a task, needs the number of clicks analysed and shortened e.g. by minor tweaks to the navigation. Information can be burried where you have to drill down through the navigational levels. Would like a similiar navigation to Amazon where it is much easier to find things.If it could recall previous settings such as calender date last entered, it would reduce repetition of tasks, such as entering the same booking date numerous times.Have observed very minor defects, nothing critical. Review Source GM Gilian M. Hotel Manager Hospitality Used the software for: 2+ years ### "Easy to use system" August 20, 2023 5.0 Bookings are a lot easier and we no longer have to process Advance Purchase payments manually Pros Easy to transfer business from old system and very user friendly Cons Printing guest lists for group bookings is not easy Review Source LM Lisa M. Revenue Manager Hospitality Used the software for: 2+ years ### "HOP Software" December 9, 2020 5.0 HOP is basically a one stop shop and has everything a hospitality business would need at reasonable prices. The revenue management tool is great as is the conference diary. Pros Great system that does so much, its always being updated too and they are happy to take on board any reports or changes in the system to make it slicker. Migration was a bit of a nightmare but I think we were one of the first groups to sign up so I'm sure they have this down to a fine art now. Cons I feel reports perhaps could be improved and more easier to pull. Review Source Response from Hop Software December 16, 2020 Thank you Lisa for your lovely review of Hop. We very much enjoy working with the team at Cobbs. JM Jonathan M. Manager Hospitality Used the software for: 6-12 months ### "Great start" January 29, 2021 5.0 Due to the Pandemic and us only just setting up in Jan 2020, we haven't had the opportunity to really explore the software but the support from HOP was very promising. Pros Ease of use. Reporting. Able to manage many facets of the business from one place. Cons Transfer of data from previous system was a little sticky and stressful and has on a couple of occasions let to a little confusion down the line. Reason for choosing Hop All in one capacity Switched from [Rezlynx](https://www.capterra.com/p/105192/Rezlynx/) Price mainly. And service provided Review Source Response from Hop Software February 2, 2021 Thank you Jonathan for your review. We look forward to a long partnership with 24 Royal Terrace Hotel. GM Gabriela M. Revenue Manager Hospitality Used the software for: 6-12 months ### "Good overall product " March 13, 2018 5.0 Pros We used several different softwares over the years and never been 100% satisfied with the service received. Last year we changed to HOP and the process of moving system was very easy and the support is second to none. Any issue is getting dealt with immediately. Cons Every two weeks the new features which are getting implemented are getting updated. During this time we are unfortunately experiencing some down time for the system but we got assured that this will change soon. Review Source Response from Hop Software October 15, 2020 Thank you for you review Gabriela and we are glad you found our onboarding process easy. Our new features are updated now on a monthly basis and we try and limit the down time as much as possible by implementing out of core business hours. The Hop Team DV Danie V. Finance Analyst Education Management Used the software for: 6-12 months ### "HOP Review" May 13, 2021 4.0 Ive solved accomodation settings for when clients come along to visit, it is helpful to the team given that the we save time in accomodations for everyone involved in doing business with our company. Pros This software was impactful from the very moment I started using it, it completely facilitated the work done by all of the office saving us a lot of time, to focus on other tasks, the UI was neat and easy to navigate beginner friendly and customer service was readily available. Cons Not really difficult to use but having such a simple UI maybe can come as an issue in the long road since features can be quite limited, as it evolves im sure the hospitality setting will improve. Review Source Response from Hop Software May 21, 2021 Thank you for your review. Team Hop EM Emmanuel M. Glen Mhor Hotel Used the software for: Less than 6 months ### "The new generation of PMS!" March 13, 2018 5.0 Pros So easy to use, so fast with so many new functionalities that I can't compare it to our previous PMS. And so much cheaper....! Review Source Response from Hop Software October 15, 2020 Thank you for your review Emmanuel. Hop is easy to use and exceptional value for money! 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