OpenTable

OpenTable for Restaurants

4.5 / 5 17 reviews


Average Ratings

17 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • OpenTable
  • restaurant.opentable.com/
  • Founded 1998
  • United States

About OpenTable for Restaurants

Online reservation and guest management software for restaurants. Our mission is to help every restaurant grow and thrive. We've got nearly two decades of experience working with restaurants of all kinds to extend their reach, serve their guests, fine-tune their operations, and act on the insights that only our community can deliver. It's not enough to simply offer online booking and floor management. Only OpenTable puts your restaurant in the pocket of 22M active diners.


OpenTable for Restaurants Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

OpenTable for Restaurants Reviews Recently Reviewed!


Great way to sync up restaurant reservations through other apps like Apple or Google Maps

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I first downloaded this for my anniversary about 8 years ago and it saved me, as the restaurant was having phone issues. The ease to pick a restaurant, time slot and enter your basic info is perfect. You also get easy confirmations and I have yet to have an issue making a reservation.

This has made reservations on the go much easier!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the reviews I can also see with restaurants. It also makes it much easier to make reservations at last minute or to see what time options I have. It is also great to make large party reservation for work clients.

Cons: Sometimes the mobile app will time out and can be a little glitchy, though not enough for me to discontinue using it.

Overall: Makes reserving easy!

Capterra-loader

Open table makes managing a reservations super easy.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is fairly easy to use and intuitive. I love that I can literally use it on any device, and from any where.

Cons: The price point is slightly higher than similar programs. Some of the features that were available in the old system are not available any more.

Industry leader; but, very expensive

Jan 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: the software pretty much does everything you would want a reservation system to do, it takes reservations online, it gives you data on how your tables are doing and provides feedback

Cons: It is very expensive, the cost ranges; but, you are usually charged per diner rather than a fixed fee
Any extras cost more and more money

I have used open table for years now. They continue to update software. Updates are automatic.

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly. Ease of use is great. You can do yearly comparisons with just a few steps. It updates after business hours which helps. Very easy to train new employees.

Cons: The app and online does not feature a desk top computer option. You can not print paper copies of floor plans.

Overall: Helps maintain guest flow and service standards.

I love using OT!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to find and make reservations. I also love how you can download the reservation and details right into your ical. Finally, I love that you get points and can redeem them for $$ at certain restaurants.

Cons: In the past, it was confusing to find the bottom to download the reservation to my phone cal. They either changed it to make it easier, or I am just used to the app. I am not sure which! :)

We have been using open table for almost 2 years

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Out of town guests can find us on line and make a reservation. It is easy to block off time slots and make up dates as long as I have access to a desktop. But when I dont they have great customer service and I if I call they will make the changes for me.

Cons: The new app for Android is not very user friendly. I can not make reservations from it. The only thing it is good for is seeing how many covers I have.
The price per cover is a little high.

Overall: new out of town guests

Excellent program

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Exposure. But also many features to keep track of your bookings, who changed the bookings when, and history of return guests. Great customer service- you get right thru every time. Highly recommend.

Cons: I wish it would have the ability to get it on more computers without the extra cost. As a sales manager, if I could get it at home, I could work from home.

Vendor Response

by OpenTable on December 28, 2017

Hello, thank you for taking the time to leave this thoughtful feedback! Per your comments about not being able to use your software across multiple devices or on-the-go, our latest solution GuestCenter does offer these features! If you call 1-800-OPENTABLE you can get more information about upgrading to GuestCenter and accessing those capabilities. You can also learn more on our website here: https://restaurant.opentable.com/products/guestcenter All the best!

Longtime OpenTable User

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love OpenTable! It's very easy to learn. I love the notes taking section on guest profiles. It helps you to remember the little things.

Cons: Not really the best customer service. Slow to respond and resolve issues. Can be frustrating at times.

Overall: Easy to use from a User Interface standpoint.

Vendor Response

by OpenTable on November 22, 2017

Thank you for taking the time to leave a review! I will pass your feedback on to our customer support team.

I am a restaurant manager and use this software daily.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Auto updates to software. Ease of use for first time users. I like the options for adding servers /table numbers.

Cons: Tends to freeze alot on iPads. Do not like that an actual floor plan can not be printed. I would prefer a paper copy for training purposes.

Overall: Properly staffing according to reservations.

Vendor Response

by OpenTable on October 13, 2017

Hi Laura, thank you for taking the time to write a review! We really appreciate your feedback and will share it with the internal team.

Easy to use, many useful functions

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software covers it all: taking reservations, making seating charts, organizing servers, and keeping track of wait lists. I found it incredibly easy to use after just a few days of use and am still picking up on little things here and there. It allows us to keep track of specific reservation requests, such as high chairs, outdoor seating requests, or VIP status. Customers can even make reservations online.

Cons: Sometimes the layout of the selections seems a little counter intuitive. Besides that, it is easy to use and customize for your restaurant.

Vendor Response

by OpenTable on June 07, 2017

Hi Rebecca, thank you so much for your review! This is great feedback.

Great Software with Some Opportunities

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality.

Cons: Managing sheets/floor layouts, etc.

Overall: OpenTable is by far superior to the old "pen & paper" host stand board. The only issue I've ever had with it is modifying or changing sheets for additional dining spaces in the restaurant. Otherwise, it's a great product that is only getting better.

Vendor Response

by OpenTable on February 14, 2017

Thanks so much for taking the time to write a thoughtful review, Chad! We really appreciate your feedback.

Simple and excellent

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: OpenTable is an excellent reservation software. Easy to use on the front and back end. It's wonderful to be able to log on and make adjustments or reservations.

Breezy Booking Software

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: OpenTable allows you to track a diner from start to finish letting the entire team know the status of a table without words. Easy to use and lots of useful information generated from the software. You can even receive catering referrals through the software.

Vendor Response

by OpenTable on January 12, 2017

Thanks for taking the time to submit a review, Ruth! We're so glad you get value from OpenTable!

Best Table Ordering App out there

Jan 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Overall: I introduced OpenTable to a client of mine as they wanted to grow their business and get more people eating at night.

After launching we have used their bookings app for adding phone and walk-in bookings and get notifications for online bookings. It's easy to use for the restaurant and the customers love how easy it is to book a table.

OpenTable makes a host's life easier

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is easy to use and allows people to enter all of their own information into our reservation book, so that there's less chance of the restaurant getting it wrong. Since people can make and change their own reservations, the restaurant staff can focus more of their time on customer experience!

Cons: Sometimes customers say that they've made a reservation but there is no record of it when they come in to dine. This may be user error, but I've seen the system go "offline" before, which impacts the ability to make a reservation.

Overall: OpenTable is a lifesaver. I can't imagine running a night at the host stand without it. The ability to text guests when their table is ready is my favorite feature, and I love being able to save permanent notes about diners.

Vendor Response

by OpenTable on December 05, 2016

Hi Chris, thank you for taking the time to write such a thoughtful review! We're so glad you benefit from the product.

Provides great support for the business and customers

Nov 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service

Cons: Ease to use without training

Overall: Great software for restaurants looking to capture more business and display what they have to offer. Great incentives to get guests to come to your establishment. Would like it to be a little easier to use on the business end but the customer service reps always help if you don't know.

Vendor Response

by OpenTable on November 08, 2016

Thank you for your thoughtful review, Brianna!