OpenTable

OpenTable for Restaurants


4.5 / 5
92 reviews


Average Ratings

92 Reviews
Value Ease

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • OpenTable
  • restaurant.opentable.com/
  • Founded 1998
  • United States

About OpenTable for Restaurants

Online reservation and guest management software for restaurants. Our mission is to help every restaurant grow and thrive. We've got nearly two decades of experience working with restaurants of all kinds to extend their reach, serve their guests, fine-tune their operations, and act on the insights that only our community can deliver. It's not enough to simply offer online booking and floor management. Only OpenTable puts your restaurant in the pocket of 22M active diners.


OpenTable for Restaurants Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

OpenTable for Restaurants Reviews Recently Reviewed!


Very easy and great tool for booking ahead and making reservations.

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about this software is its usefulness, coupled with its simplistic yet easy layout. The options for available times and selections are very easy to read, making it very user-friendly. I also liked the way the layout also seemed to cater to touchscreen devices with larger than average digital buttons for selections. This definitely contributes to use on the go when a reservation may be needed to be made last minute. The available time suggestions closest to my desired time and date option also save me time from having to search around and find an available date and time.

Cons: There is not much I dislike about this software, but one thing that I would appreciate is in regards to desired date storage. What I mean by this is, let us say I have a date and time in mind for a reservation, and that time slot is not available, I am unable to book that timeslot. However, I am never made aware if that time slot becomes available unless I keep checking on that timeslot. It would be ideal if this software could incorporate an email alert or equivalent if a previously unavailable timeslot becomes available (due to the party originally occupying the reservation say cancels their existing reservation or if more seating becomes available) such that I can book my desired timeslot. While I realize this is more a feature I would like to see in a future update as opposed to an issue with the present software, I feel that this is something that is lacking that could be easily incorporated as a very useful user option.

I predominantly use OpenTable for all my meal reservation-making.

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like the most about OpenTable is its ease of use. If I know what restaurant I want to book a reservation for and they have availability, I can basically get in and get out in less than 2 minutes. THAT'S efficiency.

I also like that you can customize searches by specific neighborhoods, specific occasions or ambiances (romantic vs. casual, etc.) and obviously prices.

Yelp isn't a main competitor but I hate that when you search for a bar or restaurant in a certain neighborhood on Yelp the results populate many, many bars or restaurants beyond that neighborhood to satisfy the search generation. I like that OpenTable functions more explicitly and narrowly than Yelp but it MAY include some very close neighborhoods in a search query.

OpenTable's trend forecasting and "places we think you'd like" are on point, too. They do a good job of assimilating restaurants into categories not just by food type but ambiance type and cost. On OpenTable, very often I'll book a reservation and then come back to check something and see that there are recommended restaurants for me that I actually already have on my personal list. It's not just like, "You picked an Italian restaurant, so we're going to recommend another Italian restaurant!". It feels more personalized and catered to me because many other factors are seemingly taken into account besides just food type.

Cons: This isn't a dig at the software specifically but I feel like some high end or modern / niche restaurants decide to host reservations on Resy instead and that tends to deter me from using OpenTable from time to time. I haven't had any issue with the OpenTable software specifically.

Overall: Easy planning, less anxiety in wondering if a restaurant will have a wait, easy searching and filtering.

OpenTable is a great resource for keeping managing restaurant reservations

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My in-laws own a restaurant and I often help them from a technology and operations perspective. They had trouble managing their reservations. They only open for dinner, and they would spend a lot of time every day listening to Voicemail reservations, trying to get parties back on the phone to confirm, and trying to manage cancellations vs. openings with an antiquated system. When I suggested OpenTable I did not realize all of the problems I would be solving for them. OpenTable brings reservation systems into the 21st century, and allows patrons an easy way to make, change, and cancel restaurant reservations with the click of a button. For the restaurant owner or manager, it saves all of the time you use to need for follow-up, and all of the administrative management needed to handle cancellations and book optimal service volume.

Cons: There is nothing that I do not like about OpenTable for business. It has brought a lot of value to our team, and has become a major asset that we rely on to book reservations. Patrons are as happy with OpenTable as we have been in the decision to start taking reservations through them.

Are use it all the time

Jul 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is an unbelievably convenient and functional product. I use it to find restaurants easily and reliably when I travel. It's much more convenient than having to call the restaurant. I can make reservations any time of the day and go back-and-forth between restaurants to compare available times. Then, after I finish making my reservation, I could send the information to the other people in my party with just one click. Because of this product, I have tried many new restaurants and in many different areas that I wouldn't have otherwise tried. And, of course, the point system gets me a coupon every so often.

Cons: My biggest complaint is with the interface. I use it as an app on my phone mostly and sometimes I have trouble finding what I'm looking for. It works much better on the desktop.

Overall: Very convenient and a great timesaver

Capterra loader

Not worth it unless you are a major chain with 300 seats

Jul 25, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Cons: It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Overall: Not enough to list. Exposure, but it's limited for smaller companies.

Excellent program

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Exposure. But also many features to keep track of your bookings, who changed the bookings when, and history of return guests. Great customer service- you get right thru every time. Highly recommend.

Cons: I wish it would have the ability to get it on more computers without the extra cost. As a sales manager, if I could get it at home, I could work from home.

Vendor Response

by OpenTable on December 28, 2017

Hello, thank you for taking the time to leave this thoughtful feedback! Per your comments about not being able to use your software across multiple devices or on-the-go, our latest solution GuestCenter does offer these features! If you call 1-800-OPENTABLE you can get more information about upgrading to GuestCenter and accessing those capabilities. You can also learn more on our website here: https://restaurant.opentable.com/products/guestcenter
All the best!

Capterra loader

Best SW for restaurant bookings

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.

Their training staff was great, introducing the system and training our staff.

As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Cons: In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

Overall: Excellent product with whom we hope to be happy for many many years to come...

A must have for any serious restaurant looking to grow their business

Oct 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: OpenTable's best features are its ease of use and widespread acceptance across the customer base. Are there better restaurant platforms out there? Maybe. But customers want OpenTable, so you would be missing a major opportunity by not using their software.

Cons: The only negative is with the amount of restaurants already on the platform, it can be difficult for your restaurant to stand out. If a customer is specifically seeking your restaurant, then it's not a problem. But if they are searching 'Italian restaurants in Palm Beach', are they really going to take the time to visit your listing on page 4? Probably not.

Overall: I used OpenTable in a previous position and it was invaluable for driving new customers and for making the reservations experience more enjoyable for customers. With a little upfront time, it was well worth the effort and investment.

Convenient, easy to use but minimal rewards and missing restaurants

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Convenient, especially with the app on mobile devices. Love the different search options (name of restaurant, location, type of food). Like that there is a reward component.

Cons: Missing a tier system! I want to be rewarded to designated as "special" for all my points... not just claim a gift card that I will use and then never see again. There should be a designation that gives frequent restaurant attendees not just point to claim and then disappear, but also to get special seating or VIP treatment in some method. Also, some restaurants do not participate in Open Table... either very private ones or certain locations for chains... inconsistent. Perhaps if Open Table offered benefits beyond the same platform for reservations, more restaurants would participate.

Overall: I use OpenTable weekly to book restaurant reservations. I love that the app is easily accessible. I have had issues with needing to book two locations within a 2.5 hr timeframe... the software does not allow this, which is inconvenient, as some of us need to use two accounts to meet our needs.

Horrible

Sep 10, 2018
1/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: None, we loved the old system before guest center bought it out. Now the system is horrible.

Cons: The software was amazing before being bought out. This new guest center is horrible and doesn't fit the needs of the restaurant. We have contacted customer service to give them feedback and they say it will take months to get anything we need and had before in place or they simply can't do it. It is "simple" to use because you don't get the complex, more detailed information you need. We are also being charged more now for a much more poor quality system.

Capterra loader

OpenTable Review

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Are you tired of having people call into your restaurant to reserve a table? Are you tired of people coming up to the host stand to inquire about where in line they are for being seated? Look no further than OpenTable. Every restaurant should be using this app for scheduling customers.

Cons: At first, the app is a little hard to navigate. But once you get a handle on it it's very easy to use.

Overall: Your restaurant needs OpenTable to help keep your restaurant running smoothly and continue to have happy and satisfied customers. No fuss and no hassle reservations.

We have been using open table for almost 2 years

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Out of town guests can find us on line and make a reservation. It is easy to block off time slots and make up dates as long as I have access to a desktop. But when I dont they have great customer service and I if I call they will make the changes for me.

Cons: The new app for Android is not very user friendly. I can not make reservations from it. The only thing it is good for is seeing how many covers I have.

The price per cover is a little high.

Overall: new out of town guests

Great system for online and phone reservations

Apr 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that you can set up your tables and time slots and move things around as needed. I love that you can put notes on customers and visits. Being able to have your own personal floor plan is also a nice perk.

Cons: They send confirmation emails but there is no way for the customer to respond to the emails. I wish you could also send text reminders to customers as well for reservations and use it to notify customers on the waitlist when their table is ready.

Lots of glitches and holes in the system, unreliable

Apr 24, 2018
2/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: -Effentialy take a large number of reservations without having to personally speak to each customer

-Easy to young hosts to learn and use

Cons: -Holes in the system, for example, software saying the restaurant is booked when it is actually not.

-Rejecting customers from making reservations after missing 3 reservations.

Overall: Benefits are removing the workload from hosts seating tables. Now hosts can focus on one job instead of also having to take down reservations and away from face to face interaction.

Easy to use, many useful functions

Jun 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This software covers it all: taking reservations, making seating charts, organizing servers, and keeping track of wait lists. I found it incredibly easy to use after just a few days of use and am still picking up on little things here and there. It allows us to keep track of specific reservation requests, such as high chairs, outdoor seating requests, or VIP status. Customers can even make reservations online.

Cons: Sometimes the layout of the selections seems a little counter intuitive. Besides that, it is easy to use and customize for your restaurant.

Vendor Response

by OpenTable on June 07, 2017

Hi Rebecca, thank you so much for your review! This is great feedback.

Capterra loader

Basically they Own the Resevation Market

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: If you are a restaurant Open table offers turn key marketing to increase your presence in the digital word. Track marketing initiative and covers quick and easy.

Cons: They own the market. no one else really to go to if you dont like the platform. their fees can be a little steep but the value is worth it.

Overall: If you are a restaurant Open table offers turn key marketing to increase your presence in the digital word. Track marketing initiative and covers quick and easy.

OpenTable makes a host's life easier

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and allows people to enter all of their own information into our reservation book, so that there's less chance of the restaurant getting it wrong. Since people can make and change their own reservations, the restaurant staff can focus more of their time on customer experience!

Cons: Sometimes customers say that they've made a reservation but there is no record of it when they come in to dine. This may be user error, but I've seen the system go "offline" before, which impacts the ability to make a reservation.

Overall: OpenTable is a lifesaver. I can't imagine running a night at the host stand without it. The ability to text guests when their table is ready is my favorite feature, and I love being able to save permanent notes about diners.

Vendor Response

by OpenTable on December 05, 2016

Hi Chris, thank you for taking the time to write such a thoughtful review! We're so glad you benefit from the product.

The most popular restaurant management software

Mar 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The biggest pros of the software are the use by the end customers for "points." Because of the app and the large user base, it is easy to get new clients coming in the doors of the restaurants. Management of the restaurant is also becoming easily with the Opentable software updates.

Cons: Again, some complaints are from the end user side of things. The app and website are occasionally buggy, the points are hard to redeem, etc.

Absolute must have for busy restaurants

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Multiple functions. Allows you to perfectly sync all booked tables. Easy to adapt for any venue. Helps in a minutes place and schedule all upcoming reservations.

Cons: This is proper restaurant software. I was working on it in many different venues many years. It's take some time to fully master all its features.

Overall: Saves loads of time. From taking a booking through seating to after visit contact and next booking.

Easily customizable to your exact needs & layout.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The training videos. The certification. The ease of navigating.

Opentable not only serves the guests, but gives hosts etc the ability to place guests with ease. The functionality is perfect.

Cons: That I can't seem to lock hostesses out of playing with background colors or code colors.

Notes are not saved automatically. Sometimes it's too busy to save before exiting.

open table

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: i really like the easy of being able to see all the bookings for the day and upcoming days. it helps plan out busier evenings and holidays to help the company run smoothly

Cons: i dislike the fact that there are so many options to modify on the computer. it should be made to be a bit more simpler for everyday use for those that dont need to take a workshop in the uses of this product

Overall: opentable has overall provided me with a very positive experience. I find it very helpful in this business for any program which will help predict the outcome of the evening

Easy to use, functions well, keeps any restaurant organized.

May 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Super user friendly. It was easy to input orders with a nicely mapped layout of the restaurant, which help staff function more efficiently. Checking out is easy too. A really nice function of the software is that customers could make reservations, either online or by calling the restaurant directly, and once the time and date are input, it automatically updates the floor plan to include these reservations so tables don't get double booked.

Cons: Every once and a while, there would be issues of the software connecting to the printers, but we were always able to get things up and running in no time.

Overall: Easy to use, easy to teach others to use, makes getting through the rushes organized and easier.

I have used open table for years now. They continue to update software. Updates are automatic.

Jan 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly. Ease of use is great. You can do yearly comparisons with just a few steps. It updates after business hours which helps. Very easy to train new employees.

Cons: The app and online does not feature a desk top computer option. You can not print paper copies of floor plans.

Overall: Helps maintain guest flow and service standards.

Great Software with Some Opportunities

Feb 13, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Functionality.

Cons: Managing sheets/floor layouts, etc.

Overall: OpenTable is by far superior to the old "pen & paper" host stand board. The only issue I've ever had with it is modifying or changing sheets for additional dining spaces in the restaurant. Otherwise, it's a great product that is only getting better.

Vendor Response

by OpenTable on February 14, 2017

Thanks so much for taking the time to write a thoughtful review, Chad! We really appreciate your feedback.

Awesome. Super easy to use.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: So easy to use. When I was a hostess for the first time ever, I used Open Table and it was so easy to use and their resources are outstanding. Also loved that online reservations would automatically push through to our F.O.H. computer, without us having to go through any hassle and manually adding them in.

Cons: Honestly, nothing. I think that it gets the job done and it's such an easy platform - F.O.H. staff will appreciate this software so much.

Last minute date saver

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a great app that allows to you make quick reservations. What I like most is that it recommends restaurants based on old reservations and also give you reminders on upcoming holidays. They have a great and easy way to look up restaurants and with a larger crowd sourcing platform you get exactly what you expect. Never had any issues using this software.

Cons: What I like least about this is that is is not a comprehensive platform for all restaurants. This would be the best if it was the end all of all food reservation and review software. I hope they continue to build and grow there platform.

Overall: Always had a great experience and never fails

Capterra loader

My Go-To Reservation Software

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My favorite part of OpenTable is the ease of use when making reservations and how much information is available besides just the ability to make a reservation. Not just can you make a reservation but you can view customer notes, reviews, and ratings of restaurants! It's also really easy to make a reservation whether you're in the mobile app or using the desktop website.

Cons: I don't have any cons with OpenTable, it's perfect in my opinion.

Overall: It makes going out for dinner a pinch! Search the restaurant name or use the link provided from a restaurants website, pick a date & time, select the number of guests, and book! Leave a review after and even drop a picture of your meal

Capterra loader

Open table makes managing a reservations super easy.

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is fairly easy to use and intuitive. I love that I can literally use it on any device, and from any where.

Cons: The price point is slightly higher than similar programs. Some of the features that were available in the old system are not available any more.

I am a restaurant manager and use this software daily.

Oct 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Auto updates to software. Ease of use for first time users. I like the options for adding servers /table numbers.

Cons: Tends to freeze alot on iPads. Do not like that an actual floor plan can not be printed. I would prefer a paper copy for training purposes.

Overall: Properly staffing according to reservations.

Vendor Response

by OpenTable on October 13, 2017

Hi Laura, thank you for taking the time to write a review! We really appreciate your feedback and will share it with the internal team.

OpenTable is a great way to manage schedules without having to pick up the phone.

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: This software saves a lot of time and both customers and the restaurants like the idea of not having to use a phone. I have never encountered an error when using OpenTable (i.e. making a reservation and the restaurant not having a record of it)

Cons: I think OpenTable just needs to do a better job of marketing and getting restaurants that take reservations to list themselves on their website. There are a few other competitors (Resy) that I don't think are as good, but have restaurants that are not yet available on opentable.

OpenTable makes it easy

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Open Table is so easy to use. I love the feature of seeing the 15 minutes before and after, so you can see when reservations are available if not at the exact time you requested. I love that it saves your profile so it's literally just the click of a button.

Cons: The only thing I do not like is that some restaurants don't open up all of their reservations to opentable, so sometimes it still requires a phone call to the restaurant and magically they can get you in! (Harder to do when you have a baby and toddler at home)

The best and easiest way to make dinner reservations!

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to scroll to a certain date and time when searching for restaurants. I also like how they make known what times the restaurants have reservations available. It is the most user friendly software I have ever used.

Cons: There is hardly anything I dislike about this software, but if I had to chose it would how long it takes for a user to earn enough points for a true reward. I use the software because it is a quick and easy to make reservations, but do not see how the reward system would work as a way to gain customers or as an incentive for returning customers. A true monetary reward seems almost impossible to reach.

OpenTable is an excellent software. Very easy to use and manage.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use to browse restaurants and set an appointment is top-notch. It's integration into smartphones and email is also great.

Cons: There aren't really any I can name - I have had no issues with OpenTable to date. Cancelling a reservation can be tough to do with some software similar to this, but OpenTable handles it better than most.

Overall: It makes booking managing reservations a breeze. Have not had any issues to date. Customer service is terrific.

I use this for 80% of my restaurant reservations and its great that you can accumulate points!

May 07, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, includes most restaurants in NYC and LA, its great that you can earn points for your reservations & redeem them for OpenTable giftcards to be used toward future reservations

Cons: Sometimes not synced completely, UX could be improved for easy of navigation and sometimes the search tool is not perfect (e.g. I will search for thai food in lower east side and it shows results in chelsea or food that is not thai)

Easy to Use- Could use some updates

May 15, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly, and easy to learn as well as easy to use. Training is a breeze when it comes to this system, and i like that the internal channel looks very similar to the external, as i use both systems.

Cons: I think that overall there is so much more potential for this software. Some room for added features are definitely available, and with the ease of use these should not be hard to implement.

Great way to make reservations online.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that I can make reservations online and modify them when I need to if someone cancels or someone wants to join in on our reservation. I like that I don't have to call and talk to someone on the phone.

Cons: There are glitches sometimes when I do need to modify or cancel and it says that it cannot complete my request and then it doesn't update and then I do have to call the restaurant.

The industry standard for legitimate reasons

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's so effective when you're managing a long list of reservations. And repeat guests are stored automatically. It does everything you need to successfully and comfortably coordinate the busiest shifts possible.

Cons: I don't have anything negative to say other than the customer service could be improved a little bit.

Overall: OpenTable has been a blessing to the food service industry. It revolutionized running the front of the house. Hands down.

OpenTable is a great way for me to plan my schedule locally and on vacation.

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy it is to use and how even if my preferred time / place is not available, nearby suggestions are shown. I have never had a problem with a restaurant using an OpenTable reservation.

Cons: I just wish more restaurants were on it! Further, I wish it was easier to document special requests in the reservation booking or even provide an option to pre-pay with credit card.

I don't dine in a restaurant that doesn't use OpenTable

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the easy interface, the up to the minute editing functionality, and my ability to leave notes for special occasions. Oh, and the rewards points are awesome!

Cons: I love OpenTable and my only complaint is that not every restaurant is required to use it! They have done a tremendous job with just the right amount of features and benefits to make this for every diner.

OpenTable for Small business

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software allows me to reserve a table for a business meeting or lunch to restaurants that may not otherwise take a reservation.

Cons: Where I am located there are not as many options for restaurants as there are in bigger centers so my choices are limited.

Overall: OpenTable has been great ensuring me and my clients can meet for lunch without being worried about getting a table at the busiest time of the day. Plus you can earn points which is a great perk!

Use it to book date nights

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: +Very easy booking reservations for your favorite (or new favorite) restaurant. Easy to use app or online platform.

+Open Table sends emails or texts as a confirmation of reminder

+You can communicate with the restaurant special requests such as celebrating an anniversary or birthday

Cons: +Dining rewards seem to be pointless and do not benefit the user who only books reservations a few times a year

Industry leader; but, very expensive

Jan 18, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: the software pretty much does everything you would want a reservation system to do, it takes reservations online, it gives you data on how your tables are doing and provides feedback

Cons: It is very expensive, the cost ranges; but, you are usually charged per diner rather than a fixed fee

Any extras cost more and more money

Capterra loader

Use This All the Time to Make Important Reservations

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of searching and securing tables in a matter of seconds. We can search reviews of restaurants and determine who has availability from afar. Great for making last minute reservations while in meetings!

Cons: Sometimes restaurants will not honor the reservation or require credit cards to be placed on file and charge you if you change.

Works Well in Bigger Cities

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When I travel to bigger cities this works well for getting reservations.

I often use it for business meetings or just to check overall availability.

I have never had a problem with a reservation made within the app.

Cons: The app sometimes has limitations on the amount of people, times, availability, etc.

If you call the restaurant, they often can do things that the app cannot do.

Longtime OpenTable User

Nov 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I love OpenTable! It's very easy to learn. I love the notes taking section on guest profiles. It helps you to remember the little things.

Cons: Not really the best customer service. Slow to respond and resolve issues. Can be frustrating at times.

Overall: Easy to use from a User Interface standpoint.

Vendor Response

by OpenTable on November 22, 2017

Thank you for taking the time to leave a review! I will pass your feedback on to our customer support team.

Capterra loader

Allows guest to make online reservations. Software give us the ability to keep notes on regulars.

Mar 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Gives us a cental spot for planning a day business. Tracking when tables are sat became significantly easier. Communication of floor plan and seating rotation was improved.

Cons: A tablet is needed. Retraining staff and placement can be a problem due to the need of a power outlet.

I Try to use this for every Reservation!

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that they track your visits and points so you get rewarded for using this app. This is what all apps should do - to give you an intensive for using it!

Cons: The only downfall is that not all of the restaurants use this app which may not be open tables fault but it is very convenient and I love using it!

Great for reservations

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to setup a reservation at a wide variety of restaurants. I also like that you get rewards for using the app to setup reservations.

Cons: I don't like that there are a limited number of restaurants near my house that are using opentable. It makes it easier when they do.

Use to book reservations in new cities when traveling

Jun 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: So easy to use; allows me to choose restaurants in other states/cities when traveling and ensures my reservations are recorded.

Cons: In the many, many times I have used this software, I have never been disappointed. There is nothing negative I can say.

Overall: So simple to use; great restaurants

Love this reservation app

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great user-friendly restaurant app. Very easy to use, love the email reminders and the rewards program is awesome too!

Cons: Not many complaints to report. Wish it had a few more restaurants listed on it that I frequent on a regular basis.

Best Reservation Website

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how you can easily book a reservation and also search for various restuarunts in the area based on the time you're looking for. I also like the frequent reminder emails.

Cons: There may be some error booking online than just calling the restuaruant.

Just Enough

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I liked the organization of the app and the ease of use.

Cons: I would only hope that more restaurants would sign on to the service so I could use it more effectively.

Overall: This is a great way to save time and get a jump on things when you have an important dinner to plan.

Love it

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really love this software because I hate calling restaurants to make reservations. It makes it easy to book any table at any participating restaurant at any hour of the day. It also proposes other time frames when the one you want is unavailable. It send you a confirmation email and it also send you another email 1-2 days before your reservation to make sure you still want to go or not. If not, they then propose your reservation to other customers who wanted it. We got the chance to book a great restaurant last minute in NYC because of this!

Cons: As a user, there is nothing really that I don't like about this software. I would want every restaurant to use it!

A must for Foodies

Sep 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Setting up a reservation could not be easier. Accumulating points that lead to restaurant credits is a great feature. Finding time slots that give "bonus points" is a plus as well. The reminders are great and the ability to edit the reservation makes using this product a must.

Cons: The most glaring deficiency may be attributable to my Mobile Provider. I am not able to navigate the app without being on WiFi. If that were to change somehow I would use the product more frequently than I do already.

Found a fun and exciting new restaurant while visiting a new city that we would never have found.

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No matter what city I am in, when I log into OpenTable, I always find a great restaurant with excellent reviews to assist me in my dining decisions. I do find that there is an excellent variety of options and simplicity in finding the best time reservation for our party- no matter the size.

Cons: Open Table doesn't seem to have any negative issues that I have found. Every opportunity we have taken to utilize this software, we have been very satisfied.

Overall: Excellent dining options and never disappointed in a selection!

I've used opentable a few times on last minute date nights to reserve us a table.

Jun 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how easy it is to use the app and how you can even use it at the last minute. Say I know we want to eat in Atlanta, I plug in the city and quickly find what is available while we are driving there.

Cons: I haven't had any issues using opentable. It worked as expected and our reservations were perfect once arriving to the restaurant.

Still a reliable way to book tables for off-leak times if it doesn't integrate with other software.

Mar 19, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Customers are loyal to the 'points' system, meaning that many customers will book through OpenTable to get the points. By only listing times that are considered off-peak for your business, you can help to fill these times with customers who like the perks of OpenTable.

Cons: This does not integrate with our main reservations system, and resy's need to be manually entered into our system. Further integration across systems would be very welcomed.

I Love Love Love OpenTable

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What can't I say about OpenTable? I use it for every upscale restaurant that I go to. I love that I can see reservation availability within 15 min increments. It's also very easy to reschedule/cancel. If I can double-book myself for two restaurants on the same date/time, the system will let me know.

Cons: Sometimes there is a lag between me putting the reservation on my Google calendar and it actually showing up. I wish it would automatically link.

Overall: It's great.

Game Changer!

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Open table has completely changed the way I eat. It is SO easy to use and makes it convenient. I usually will not eat at a restaurant unless it is on open table. Their point/reward system is AMAZING as well! So easy to change/modify/cancel reservations as well.

Cons: I honestly have nothing bad to say about this software other than it sometimes has glitches. This happens very rarely though and they have great customer service.

I love using OT!

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love how easy it is to find and make reservations. I also love how you can download the reservation and details right into your ical. Finally, I love that you get points and can redeem them for $$ at certain restaurants.

Cons: In the past, it was confusing to find the bottom to download the reservation to my phone cal. They either changed it to make it easier, or I am just used to the app. I am not sure which! :)

Capterra loader

As many restaurant goers have, i've used OpenTable to get a reservation and look at reviews.

Jun 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use, the platform is for clean too. I like that not only can you make reservations but customers can do their research about the quality of a restaurant by reading their reviews, which are, I think, posted by foodies who know what they are talking about. At the same time, restaurants can use the reviews to help their own operations by seeing what customers like and don't like. And each restaurant shows how many times its been booked that day, another cool feature. Mobile versions available as well!

Cons: I've usually got at least one or two cons to talk about with a program, but I really enjoy using OpenTable and haven't found much against it.

Overall: Easy to make reservations, see how busy a restaurant it, and research a place before going.

OpenTable makes it easy to make reservations

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I appreciate being able to see available reservations so we can pick what time. I love being able to make reservations online and not have to call the restaurant.

Cons: I do not like when restaurants charge to secure a reservation. I have found this is common with reservations over 5 people. I also do not like when reservations are not available on open table but when you call they are available.

Capterra loader

OpenTable Review

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Make reserving/seating smoother. Does what it's supposed to do.

Cons: As a user, no complaints. Make the reservation, get the confirmation email, confirm and show up. Can't complain about the process/program.

Capterra loader

OpenTable

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love this software, It's easy to use and I enjoy making reservations so my wait time is limited

Cons: The only complaint I have is that not every restaurant uses this

This has made reservations on the go much easier!

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the reviews I can also see with restaurants. It also makes it much easier to make reservations at last minute or to see what time options I have. It is also great to make large party reservation for work clients.

Cons: Sometimes the mobile app will time out and can be a little glitchy, though not enough for me to discontinue using it.

Overall: Makes reserving easy!

Easy, convenient, and user-friendly.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to easily keep all of my upcoming reservations in one places, share reservations easily with friends, and the ability to collect rewards for some reservations really sweetens the deal.

Cons: There really isn't much that I dislike. However, I do feel as though the OpenTable widget for third-party sites is clunky and not very robust.

Best software for booking tables

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My friends and I all use this app to book reservations. I love the suggestions feature and the ability to quickly change a reservation. I would recommend this to everyone.

Cons: I do not like that the software resets to a default number of people and time of day, as I sometimes forget to change it.

I just love this for making reservations to restaurants

Apr 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love not having to call or stand in line. It is easy to use and just a click a way which adds so much convenience when trying to go to a restaurant.

Cons: I love everything so not much. It would be nice to have the capability of getting text reminders as well.

Overall: easy to set up reservations to restaurants. very convenient and easy to use.

Great

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: This program is always accurate and up to date with times for availability to book a reservation. It also sends a confirmation which helps to remind you.

Cons: No complaints for this software. It has an easy to use mobile app that can be accessed anywhere. It's easy to use.

Great reservation software

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The only software i like to have for making online reservations. So easy to pick a time and see if it is available.

Cons: Sometimes it won't let you do larger parties. Always says not available and I call the restaurant and it is available.

Overall: This is a great way to make restaurant reservations for me!! So easy to do it online.

Great way to sync up restaurant reservations through other apps like Apple or Google Maps

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I first downloaded this for my anniversary about 8 years ago and it saved me, as the restaurant was having phone issues. The ease to pick a restaurant, time slot and enter your basic info is perfect. You also get easy confirmations and I have yet to have an issue making a reservation.

Open Table

Oct 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like how the app provides you with specific filters to cater to what type of restaurant you are looking for, price of food at the restaurant, etc.

Cons: Some of the information on the app regarding the restaurants (hours, whether or not a reservation can be made) were not accurate.

Reservations

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and was able to make great reservations for myself and some friends while vacationing and unsure of the local restaurants.

Cons: Nothing. Used through yelp and quickly was able to find open reservations at local restaurants nearby.

Very easy to use and keep track of reservations

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like this app very much because of the ease of use and simple way to be able to reserve a table at most restaurants.

Cons: There really is not much I dislike about this app. They made the app pretty easy to use for everybody.

Overall: i can make reservations on a dime.

Easy to use

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quickly make reservations without phone use

Cons: Nothing negative to report about this site

Capterra loader

Best way to reserve a table by far

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how it is integrated into most decent restaurants' websites. It makes it very easy to reserve a table while seeing what is actually available.

Cons: I have never had a bad experience with OpenTable.

Opentable

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a great way to see reviews and make reservations

Cons: I get a lot of mail and notifications that i really don't need

Overall: i will continue to make reservations with open table and i think more restaurants will start using it.

Easy fast and simple to use

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to make reservations for the time and place that you want. Has all the accommodations you need for fulfilling your reservation.

Cons: The only thing I have a problem with, is when restaurants don't call to confirm your reservation. There should be some kind of agreement for this to happen

Seamless restaurant reservation experience

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Have integrated with a massive amount of restaurants. Extremely easy to book and manage reservations. Has the restaurant menus right in app

Cons: For a free program, not much can be expected. Can be a slightly tricky to first figure out how to make a reservation, not fully intuitive.

Provides great support for the business and customers

Nov 08, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customer service

Cons: Ease to use without training

Overall: Great software for restaurants looking to capture more business and display what they have to offer. Great incentives to get guests to come to your establishment. Would like it to be a little easier to use on the business end but the customer service reps always help if you don't know.

Vendor Response

by OpenTable on November 08, 2016

Thank you for your thoughtful review, Brianna!

Best Table Ordering App out there

Jan 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Overall: I introduced OpenTable to a client of mine as they wanted to grow their business and get more people eating at night.

After launching we have used their bookings app for adding phone and walk-in bookings and get notifications for online bookings. It's easy to use for the restaurant and the customers love how easy it is to book a table.

Breezy Booking Software

Jan 12, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: OpenTable allows you to track a diner from start to finish letting the entire team know the status of a table without words. Easy to use and lots of useful information generated from the software. You can even receive catering referrals through the software.

Vendor Response

by OpenTable on January 12, 2017

Thanks for taking the time to submit a review, Ruth! We're so glad you get value from OpenTable!

perfect for reservations

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the software makes it very easy to place reservations for restaurants. I've used it many times and its quick, simple, and easy.

Cons: no complaints, works as intended every time.

Overall: great, perfect for high end restaurants and any restaurant that does reservations for that matter.

Open Table

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly, and quick to use. Make a reservation, and then they will send you a reminder email with the date, time and number of guests

Cons: The only thing I was not a fan of is that you cannot choose a range of number of guests.

Excellent application for restaurant reservations

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: There are great loyalty rewards program options which drives business up for restaurants. The app is extremely user-friendly.

Cons: There aren't too many negatives with OpenTable except that the selection for restaurants is quite limited.

Makes searching for good restaurants a breeze

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The first time I used OpenTable I was looking for a nice classy restaurant to take my girlfriend, It was very easy to use, they gave me loads of options. I was able to pick something classy but also within a certain budget. They just simplify the process for you. Also, they send emails every once in a while of new and popular restaurants to try out and so far they have been fantastic.

Cons: The emails they send get to be a bit too much but it's okay because they are sending you options for new places to try.

Perfect for reservations

Sep 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: OpenTable has everything you need to make a dinner reservation in one place: location, website, menu, reviews, pictures, dress code, everything

Cons: Sometimes the price ranges aren't too accurate

OK points system

May 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: it is a very easy interface and easy to modify your reservation on the fly. I like how quick it is to confirm a seating

Cons: not all restaurants are integrated. It would be nice if there was a manual service to book or connect you to a booking agent via text message - also would be nice if you could sell / trade reservations for very popular restaraunts

Wish there were more restaurants

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's so easy to use and tons of restaurants.

Cons: I only wish there were more restaurants that utilize this app in my area.

Simple and excellent

Feb 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: OpenTable is an excellent reservation software. Easy to use on the front and back end. It's wonderful to be able to log on and make adjustments or reservations.

Capterra loader

Great reservation software for dining

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love the clear view of all the restaurants around me and the easy reservation system. They even remind me when my reservation is coming up and ask for my opinion after!

Cons: I would like if the system used a rating model that allowed me to view more photos of other reviews. Maybe the system could even link to an existing site that does that already.

Love this tool!

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Likes how it lets me make reservations in minutes

Cons: Nothing really...only good things to say!