# OpenTable Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OpenTable Software - reviews, pricing plans, popular comparisons to other Reservations products and more. Source: https://www.capterra.com/p/17313/OpenTable-for-Restaurants --- # OpenTable Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OpenTable ## What is OpenTable? OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.6 billion seated diners per year, and more than 55,000 restaurants, bars, wineries, and other venues across 105 countries. With free POS integrations, 2-click email campaigns, and more, restaurants can manage all their most important data in one place to scale their success. ## What is OpenTable used for? [Reservations](https://www.capterra.com/reservations-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,320 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Comprehensive reservation management Streamlined reservation process Needs more frequent updates High cost for businesses Starting price $149 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Reservations / 2025 - Restaurant Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenTable?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://restaurant.opentable.com/&name=OpenTable) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenTable 4.7 (1,320) VS. [4.8 (1,157)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price $149 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (1,320) Ease Of Use 4.8 (1,157) Value For Money 4.6 (647) Value For Money 4.7 (1,120) Customer Service 4.5 (630) Customer Service 4.8 (1,110) ## OpenTable alternatives Highest Rated [4.9 (100)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (24)](https://www.capterra.com/p/165480/SevenRooms/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (551)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [3.8 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/alternatives/) ## FAQs about OpenTable Overview ### What problems does OpenTable solve? OpenTable solves slow, error-prone restaurant booking and front-of-house coordination by centralizing online reservations, live table availability, floor plans, guest notes, waitlists, and reminders. Hosts, managers, servers, executive assistants, and event planners use it to reduce phone traffic, prevent booking mistakes, manage turns, accommodate special requests, and plan business or group dining efficiently. Answer based on 1278 reviews Overview ### Which roles and teams benefit most from OpenTable? OpenTable is most used by restaurant owners, general managers, and operations teams that need to manage reservations, optimize table turnover, and improve guest flow. Front-of-house staff and office administrators benefit from easier booking coordination, while directors and executives use reporting and customer data to monitor performance and service quality. Answer based on 1317 reviews Overview ### What company size and industries is OpenTable built for? OpenTable is built primarily for small businesses, which account for 67% of reviewers, with restaurants and hospital and health care tied as the top industries at 7% each. It also serves hospitality at 5%, plus midsize businesses at 14% and enterprises at 19%. Answer based on 1320 reviews Features and Usability ### What are the key features of OpenTable? OpenTable includes core restaurant reservations tools like online booking, table management, wait list management, and guest management with customer history and booking notes. Differentiating features include mobile access, email reminders, rewards management, and reporting on table turns and server cover counts for front-of-house planning. Answer based on 1238 reviews Integrations ### Which third-party tools and platforms does OpenTable integrate with? OpenTable integrates with Google Calendar, Toast POS, Tripleseat, POSitouch, and Yelp for Restaurants. Reviewer mentions most often confirm Google Calendar for reservation syncing, plus restaurant operations links with Toast POS and POSitouch, event management through Tripleseat, and diner discovery connections with Yelp for Restaurants. Answer based on 55 reviews Getting Started and Support ### How easy is it to onboard and train a team on OpenTable? OpenTable is generally quick to onboard for hosts and front-of-house teams, with many reviewers describing it as easy to learn and requiring little training. It offers in-person training, webinars, documentation, and videos. Admins or teams using more features often need more time, and some reviewers wanted more hands-on or onsite guidance. Answer based on 12 reviews Getting Started and Support ### What customer support options does OpenTable offer, and how do users rate the experience? OpenTable offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, helpful, and knowledgeable, with prompt issue resolution and strong training. Some reviewers, however, report inconsistent service, slower responses, and occasional frustration with unresolved software or account concerns. Answer based on 87 reviews Security ### How does OpenTable handle data security and access control? OpenTable uses individual staff logins, confirmation emails, live updates across devices, and login checks that some users see as repetitive but helpful for security. Reviewers also say personal and financial information feels secure, though some report login access issues, unreliable availability, and payments that could be more reliable and secure. Answer based on 20 reviews Phone and mobile access ### How well does OpenTable work on phones and mobile devices? OpenTable gives restaurants and diners convenient phone and mobile access for booking, table management, and live reservation updates. Many hosts and multi-location teams like using it across desktop, iPad, and mobile devices, though some users mention app crashes, timeouts, re-logins, and inconsistent features between mobile, web, and desktop versions. Answer based on 110 reviews ## Who uses OpenTable? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 184 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 184 reviews Administrative 27% Administrative 27% Entrepreneurs/ Owners 10% Sales & Business Development 10% Customer Services & Support 10% Others 44% Top industries Based on 184 reviews Restaurants 41% Hospitality 28% Food & Beverages 13% Health, Wellness and Fitness 10% Other 8% ## Pros and Cons Comprehensive reservation management 93% positive reviews out of 899 Most reviewers find restaurant reservations flexible, allowing easy booking, modifications, reminders, and personalized guest experiences. Layla T Blogger, 1 employee. "OpenTable makes it wonderfully easy to make reservations, add reservations directly to your calendar, and manage upcoming bookings all in one place." Needs more frequent updates 42% negative reviews out of 81 Some users comment improvements and updates are infrequent, with occasional glitches, slow loading, and outdated menus. Streamlined reservation process 97% positive reviews out of 237 Most reviewers indicate ease of use makes managing reservations and finding restaurants fast and stress-free. High cost for businesses 63% negative reviews out of 41 Some reviewers feel pricing is expensive compared to alternatives, with high fees and limited value for the cost. Intuitive and clear layout 96% positive reviews out of 85 Most reviewers describe the user interface as visually appealing, straightforward, and simple to navigate for everyone. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.8 (374) 66.58% of 374 reviewers that rated this feature as important or highly important With this capability, you can quickly reserve tables online, view real-time availability, and customize bookings for group size and seating. Reviewers appreciate the convenience, time savings, and seamless process, noting it's easier than calling and works well on both mobile and desktop. Group Reservations 4.6 (186) 60.75% of 186 reviewers that rated this feature as important or highly important It gives you the ability to book tables for larger parties, send invites, and coordinate group plans. Some reviewers find it easy to manage group sizes and communicate with guests, but note that booking very large groups often requires direct contact with the restaurant. Customer Support 4.4 (142) 38.73% of 142 reviewers that rated this feature as important or highly important You can access customer support for help with reservations or issues. Reviewers appreciate responsive and helpful service when needed, but some mention delays or difficulty reaching support by phone. Many users say they rarely need support due to the platform’s reliability. Booking Notes 4.6 (125) 46.40% of 125 reviewers that rated this feature as important or highly important This aspect lets you add special requests, note allergies, or specify occasions with your reservation. Reviewers indicate it helps communicate preferences and needs to restaurants, making experiences smoother. Some users say restaurants usually acknowledge notes, though a few mention occasional issues with notes not transferring. Calendar/Reminder System OpenTable offers automatic calendar integration and timely reminders for reservations. Users think the reminders and calendar sync help them stay organized, avoid missed bookings, and easily share details with guests. Multiple notification options are valued, though rare sync issues are mentioned. Payment Processing 4.4 (124) 27.42% of 124 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions OpenTable 72 features Define levels of authorization for access to specific files or systems Allows businesses to offer customers reservations for a variety of activities. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations This aspect lets you add special requests, note allergies, or specify occasions with your reservation. Reviewers indicate it helps communicate preferences and needs to restaurants, making experiences smoother. Some users say restaurants usually acknowledge notes, though a few mention occasional issues with notes not transferring. Track and manage schedules and meetings via an integrated calendar OpenTable offers automatic calendar integration and timely reminders for reservations. Users think the reminders and calendar sync help them stay organized, avoid missed bookings, and easily share details with guests. Multiple notification options are valued, though rare sync issues are mentioned. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships You can access customer support for help with reservations or issues. Reviewers appreciate responsive and helpful service when needed, but some mention delays or difficulty reaching support by phone. Many users say they rarely need support due to the platform’s reliability. Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements A note of the expected delivery date and time Manage order deliveries until they are received by the customers Electronically collect payments for goods or services Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Plan an event's time and location Dispatch food deliveries Serves restaurants Form predictions based on past and present data/trends Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus It gives you the ability to book tables for larger parties, send invites, and coordinate group plans. Some reviewers find it easy to manage group sizes and communicate with guests, but note that booking very large groups often requires direct contact with the restaurant. Track and manage inventory levels to maintain proper supply Allows users to view inventory and build a menu that's appropriate Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Create and edit a list of food/beverage items Access software remotely via mobile devices Make reservations on the go through a mobile device Clients can submit payments via mobile devices With this capability, you can quickly reserve tables online, view real-time availability, and customize bookings for group size and seating. Reviewers appreciate the convenience, time savings, and seamless process, noting it's easier than calling and works well on both mobile and desktop. Tracks and processes online orders Accept and process online payment transactions Make and manage reservations online Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems Design, communicate, and distribute incentives to perform a specific action Matrix barcode that stores information Track/optimize rates in relation to usage Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Track and monitor reviews of products or services Strategize and implement rewards for returning customers, employees and other members Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Assign waitstaff and coordinate the table services Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.6 (1,320) 4.6 Based on 1,320 reviews ## Pricing Value for money 4.6 (647) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/pricing/) Basic $149.00 Flat Rate,Per Month Core $299.00 Flat Rate,Per Month Pro $499.00 Flat Rate,Per Month Value for money 4.6 (647) 4.6 Based on 647 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (630) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (630) 4.5 Based on 630 reviews ## User reviews Overall rating 4.7 Based on 1,320 reviews Filter by rating 5(989) 4(275) 3(45) 2(5) 1(6) Mentioned topic Sorted by most recent AU Anonymous User Quality Engineer Medical Devices ### "Great App for Easy Reservations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 15, 2026 Pros Easy and convenient reservations at many great restaurants. Also allows you to see the reviews of the space on the same platform which is great. Cons Not many dislikes, only note is that if you don't have location services enabled the app is not as easy to navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Radha S. Legal Assistant Legal Services ### "A Trusted Tool for Restaurant Visibility and Reservations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 Overall, my experience with OpenTable was positive and reliable. It’s a well‑established platform that excels at reservation management, offering a smooth and familiar experience for both diners and restaurants. The real‑time booking system, guest management features, and broad customer reach made it an effective tool for maintaining visibility and streamlining front‑of‑house operations. That said, the cost structure and limited flexibility stood out as challenges, especially for busy restaurants or those wanting more control over branding and direct customer relationships. Despite this, OpenTable remains a dependable, industry‑standard solution that delivers consistent results, particularly for establishments prioritizing exposure and ease of use. Pros What I liked most about OpenTable was its ease of use and wide reach. The platform makes managing reservations straightforward for both guests and staff, and its large, established user base helps drive consistent visibility and bookings. I also appreciated the real‑time reservation management, guest preferences tracking, and reliable integrations, which made front‑of‑house operations more efficient and improved the overall dining experience. Cons What I liked least about OpenTable was the cost structure, particularly for reservation and cover‑based fees, which can add up quickly for busy restaurants. Additionally, there was limited flexibility around customization and branding, and restaurants often felt dependent on the platform’s ecosystem, with less control over direct customer relationships compared to other tools. While the system is reliable, some features and changes also felt restrictive unless you upgraded to higher‑tier plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Commercial Advisor Oil & Energy ### "Excellent map interface for finding nearby restaurants" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 10, 2026 Pros The ability to gain loyalty points and redeem them for gift cards. Also the ability to easily search which restaurants have availability in a certain map area. Cons Annoying emails asking me to write reviews. Some restaurants require credit cards just to book a reservation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Bruno M. Chef Restaurants ### "A éviter, mauvais servis client" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 10, 2026 devenu trop gros, n'écoute pas ces clients restaurateur. A force de ne pas être écouté après presque 20 ans a travailler avec je vais ailleurs très décus Pros apporte des nouveau clients international surtout américain et anglais, ensemble assé facile à utiliser Cons vos clients abitués vont finir par utilisé l'application de opentable et ne plus passé par votre site ce qui va faire grimper la facture! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WB Will B. Co-Founder and Event Manager Arts and Crafts ### "Does the hardwork for you! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 12, 2026 Useful in the sector to understand customer behaviour in relation to booking. Helpful when making changes to website, reservations or overall availability. Will continue to use it and hope it grows in the sector. Inspires trust too! Pros Open Table is easy to use, helpful when editing reservations, straightforward for Customer Communication and free of bugs and issues. It is useful for tracking customer behaviour regarding bookings and overall data analysis. Cons I would like greater depth of detail regarding customer data analysis, source of visit, time spent, repeat customer, payment etc. This would then be supported even better with AI powered analysis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jason A. Commander Government Administration ### "The best for bookings and reservations!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2026 I have been very pleased and I’ve used it for many years. It is a very simple website to use, and I like that. It provides instant communication back to me, to include automatic calendar invites. Pros Great option for booking management. As a user, many restaurants have links on their websites to book reservations. I can also scroll the website for restaurants in my area and look at available times and seating options. Cons Nothing. The website is easy to use and widely accessible. I really don’t have any complaints. I highly recommend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Elizabeth H. MYSELF Accounting ### "Opentable - great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2025 Overall I am very happy with OpenTable. I wish more restaurants used it so that it would be a one stop shop. Pros Hi, I love OpenTable. It makes it very easy to reserve dinner reservations without having to call and be put on hold. Cons The cons about opentable are the annoying texts, reminding me that I have a reservation over and over again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Project Manager Consumer Services ### "Open Table Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 5, 2025 Pros I like that you can make reservations in the app and you will get notifications of upcoming events. It will also include in your calendar Cons Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IL Ilaria L. Assistant Reservations Manager Hospitality ### "Great as a secondary platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 22, 2025 From a restaurant point of view, you would need a platform that automate most of the action without checking every single minute. It is very useful to boost last minute reservations, however not ideal as a main booking platform. Pros OpenTable is a good platform for bookings management. It has a great look from guests point of view. Customer support is always very fast and responsive. Cons OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself. Reporting section quite difficult to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Mark G. Company Director Restaurants ### "The leading restaurant booking system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2025 Overall, I am very pleased with OpenTable. I use it at both of my restaurants and staff who work at both sites find it easy to navigate as they are used to the system. It is always easy to get in touch by phone with an expert from OpenTable who can explain how to do various things. Pros OpenTable is clearly the industry leader when it comes to restaurant reservation systems. It is easy to learn how to use and we can switch easily between our two restaurants within the same app. There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home. OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less. Any staff who are permitted to make changes can have their own log in for security reasons. It is easy to communicate with customers and message them if necessary - the advantage of customers ticking a box to allow contact for marketing is very useful too. Cons The cost involved when customers book through the OpenTable network. This is £2 per cover in addition to the monthly fee. Switched from [TogoTiki](https://www.capterra.com/p/212939/TogoTiki/) We were advised by another restaurant owner that OpenTable was the best option. Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/) [Guestplan](https://www.capterra.com/p/163295/eTender/) Reasons for choosing OpenTable The ease of use and real time visual interface. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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