Average Ratings

144 Reviews
Ease Value

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • OpenTable
  • restaurant.opentable.com/
  • Founded 1998
  • United States

About OpenTable for Restaurants

Online reservation and guest management software for restaurants. Our mission is to help every restaurant grow and thrive. We've got nearly two decades of experience working with restaurants of all kinds to extend their reach, serve their guests, fine-tune their operations, and act on the insights that only our community can deliver. It's not enough to simply offer online booking and floor management. Only OpenTable puts your restaurant in the pocket of 22M active diners.


OpenTable for Restaurants Features

  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • Activities Booking
  • Booking Notes
  • Car Booking
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

OpenTable for Restaurants Reviews Recently Reviewed!


Very easy and great tool for booking ahead and making reservations.

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about this software is its usefulness, coupled with its simplistic yet easy layout. The options for available times and selections are very easy to read, making it very user-friendly. I also liked the way the layout also seemed to cater to touchscreen devices with larger than average digital buttons for selections. This definitely contributes to use on the go when a reservation may be needed to be made last minute. The available time suggestions closest to my desired time and date option also save me time from having to search around and find an available date and time.

Cons: There is not much I dislike about this software, but one thing that I would appreciate is in regards to desired date storage. What I mean by this is, let us say I have a date and time in mind for a reservation, and that time slot is not available, I am unable to book that timeslot. However, I am never made aware if that time slot becomes available unless I keep checking on that timeslot. It would be ideal if this software could incorporate an email alert or equivalent if a previously unavailable timeslot becomes available (due to the party originally occupying the reservation say cancels their existing reservation or if more seating becomes available) such that I can book my desired timeslot. While I realize this is more a feature I would like to see in a future update as opposed to an issue with the present software, I feel that this is something that is lacking that could be easily incorporated as a very useful user option.

I predominantly use OpenTable for all my meal reservation-making.

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like the most about OpenTable is its ease of use. If I know what restaurant I want to book a reservation for and they have availability, I can basically get in and get out in less than 2 minutes. THAT'S efficiency.

I also like that you can customize searches by specific neighborhoods, specific occasions or ambiances (romantic vs. casual, etc.) and obviously prices.

Yelp isn't a main competitor but I hate that when you search for a bar or restaurant in a certain neighborhood on Yelp the results populate many, many bars or restaurants beyond that neighborhood to satisfy the search generation. I like that OpenTable functions more explicitly and narrowly than Yelp but it MAY include some very close neighborhoods in a search query.

OpenTable's trend forecasting and "places we think you'd like" are on point, too. They do a good job of assimilating restaurants into categories not just by food type but ambiance type and cost. On OpenTable, very often I'll book a reservation and then come back to check something and see that there are recommended restaurants for me that I actually already have on my personal list. It's not just like, "You picked an Italian restaurant, so we're going to recommend another Italian restaurant!". It feels more personalized and catered to me because many other factors are seemingly taken into account besides just food type.

Cons: This isn't a dig at the software specifically but I feel like some high end or modern / niche restaurants decide to host reservations on Resy instead and that tends to deter me from using OpenTable from time to time. I haven't had any issue with the OpenTable software specifically.

Overall: Easy planning, less anxiety in wondering if a restaurant will have a wait, easy searching and filtering.

Great to make online reservations

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I use OpenTable almost on a daily basis to make reservations for both business and personal lunches or dinners. It is very easy to use and you can book a table at a restaurant within minutes. I like that you can search restaurants by neighborhood but also by cuisine and price range. It is also very easy to cancel or modify a reservation. The app is also very convenient for any on the go need.

Cons: Their reward program is not appealing. The VIP status doesn't grant you anything. I wish they would design a program where VIP members get preferred seating, timing etc. Moreover, after you collect a certain amount of points, you get a voucher towards a future reservation; however I noticed that the selection of restaurants that accept the voucher is extremely limited. Additionally, not all restaurants are listed on OpenTable, which sometimes is not ideal

Overall: Overall OpenTable is a great tool to make online reservations; however, I do feel that they need to make some improvements especially regarding the reward program to make it more appealing.

OpenTable is a great resource for keeping managing restaurant reservations

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My in-laws own a restaurant and I often help them from a technology and operations perspective. They had trouble managing their reservations. They only open for dinner, and they would spend a lot of time every day listening to Voicemail reservations, trying to get parties back on the phone to confirm, and trying to manage cancellations vs. openings with an antiquated system. When I suggested OpenTable I did not realize all of the problems I would be solving for them. OpenTable brings reservation systems into the 21st century, and allows patrons an easy way to make, change, and cancel restaurant reservations with the click of a button. For the restaurant owner or manager, it saves all of the time you use to need for follow-up, and all of the administrative management needed to handle cancellations and book optimal service volume.

Cons: There is nothing that I do not like about OpenTable for business. It has brought a lot of value to our team, and has become a major asset that we rely on to book reservations. Patrons are as happy with OpenTable as we have been in the decision to start taking reservations through them.

Are use it all the time

Jul 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is an unbelievably convenient and functional product. I use it to find restaurants easily and reliably when I travel. It's much more convenient than having to call the restaurant. I can make reservations any time of the day and go back-and-forth between restaurants to compare available times. Then, after I finish making my reservation, I could send the information to the other people in my party with just one click. Because of this product, I have tried many new restaurants and in many different areas that I wouldn't have otherwise tried. And, of course, the point system gets me a coupon every so often.

Cons: My biggest complaint is with the interface. I use it as an app on my phone mostly and sometimes I have trouble finding what I'm looking for. It works much better on the desktop.

Overall: Very convenient and a great timesaver

Excellent program

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Exposure. But also many features to keep track of your bookings, who changed the bookings when, and history of return guests. Great customer service- you get right thru every time. Highly recommend.

Cons: I wish it would have the ability to get it on more computers without the extra cost. As a sales manager, if I could get it at home, I could work from home.

Vendor Response

by OpenTable on December 28, 2017

Hello, thank you for taking the time to leave this thoughtful feedback! Per your comments about not being able to use your software across multiple devices or on-the-go, our latest solution GuestCenter does offer these features! If you call 1-800-OPENTABLE you can get more information about upgrading to GuestCenter and accessing those capabilities. You can also learn more on our website here: https://restaurant.opentable.com/products/guestcenter
All the best!

Capterra loader

Best SW for restaurant bookings

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.

Their training staff was great, introducing the system and training our staff.

As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Cons: In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

Overall: Excellent product with whom we hope to be happy for many many years to come...

A must have for any serious restaurant looking to grow their business

Oct 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: OpenTable's best features are its ease of use and widespread acceptance across the customer base. Are there better restaurant platforms out there? Maybe. But customers want OpenTable, so you would be missing a major opportunity by not using their software.

Cons: The only negative is with the amount of restaurants already on the platform, it can be difficult for your restaurant to stand out. If a customer is specifically seeking your restaurant, then it's not a problem. But if they are searching 'Italian restaurants in Palm Beach', are they really going to take the time to visit your listing on page 4? Probably not.

Overall: I used OpenTable in a previous position and it was invaluable for driving new customers and for making the reservations experience more enjoyable for customers. With a little upfront time, it was well worth the effort and investment.

Convenient, easy to use but minimal rewards and missing restaurants

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Convenient, especially with the app on mobile devices. Love the different search options (name of restaurant, location, type of food). Like that there is a reward component.

Cons: Missing a tier system! I want to be rewarded to designated as "special" for all my points... not just claim a gift card that I will use and then never see again. There should be a designation that gives frequent restaurant attendees not just point to claim and then disappear, but also to get special seating or VIP treatment in some method. Also, some restaurants do not participate in Open Table... either very private ones or certain locations for chains... inconsistent. Perhaps if Open Table offered benefits beyond the same platform for reservations, more restaurants would participate.

Overall: I use OpenTable weekly to book restaurant reservations. I love that the app is easily accessible. I have had issues with needing to book two locations within a 2.5 hr timeframe... the software does not allow this, which is inconvenient, as some of us need to use two accounts to meet our needs.

OpenTable

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very convenient and has great features such as the map option. Makes it much easier to gauge the available restaurants around you. As an assistant, their feature that allows you to add different names for different reservations is amazing. Many competitors do not allow you to have multiple names under one account which is not helpful when you manage calendars for several executives.

Cons: It seems as though there are glitches on the restaurant side. I've had various reservations that were "cancelled" or marked as "no shows" even though I was there.

Capterra loader

OpenTable Review

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Are you tired of having people call into your restaurant to reserve a table? Are you tired of people coming up to the host stand to inquire about where in line they are for being seated? Look no further than OpenTable. Every restaurant should be using this app for scheduling customers.

Cons: At first, the app is a little hard to navigate. But once you get a handle on it it's very easy to use.

Overall: Your restaurant needs OpenTable to help keep your restaurant running smoothly and continue to have happy and satisfied customers. No fuss and no hassle reservations.

We have been using open table for almost 2 years

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Out of town guests can find us on line and make a reservation. It is easy to block off time slots and make up dates as long as I have access to a desktop. But when I dont they have great customer service and I if I call they will make the changes for me.

Cons: The new app for Android is not very user friendly. I can not make reservations from it. The only thing it is good for is seeing how many covers I have.

The price per cover is a little high.

Overall: new out of town guests

Great system for online and phone reservations

Apr 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that you can set up your tables and time slots and move things around as needed. I love that you can put notes on customers and visits. Being able to have your own personal floor plan is also a nice perk.

Cons: They send confirmation emails but there is no way for the customer to respond to the emails. I wish you could also send text reminders to customers as well for reservations and use it to notify customers on the waitlist when their table is ready.

Easy to use, many useful functions

Jun 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This software covers it all: taking reservations, making seating charts, organizing servers, and keeping track of wait lists. I found it incredibly easy to use after just a few days of use and am still picking up on little things here and there. It allows us to keep track of specific reservation requests, such as high chairs, outdoor seating requests, or VIP status. Customers can even make reservations online.

Cons: Sometimes the layout of the selections seems a little counter intuitive. Besides that, it is easy to use and customize for your restaurant.

Vendor Response

by OpenTable on June 07, 2017

Hi Rebecca, thank you so much for your review! This is great feedback.

Capterra loader

Basically they Own the Resevation Market

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: If you are a restaurant Open table offers turn key marketing to increase your presence in the digital word. Track marketing initiative and covers quick and easy.

Cons: They own the market. no one else really to go to if you dont like the platform. their fees can be a little steep but the value is worth it.

Overall: If you are a restaurant Open table offers turn key marketing to increase your presence in the digital word. Track marketing initiative and covers quick and easy.

OpenTable makes a host's life easier

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and allows people to enter all of their own information into our reservation book, so that there's less chance of the restaurant getting it wrong. Since people can make and change their own reservations, the restaurant staff can focus more of their time on customer experience!

Cons: Sometimes customers say that they've made a reservation but there is no record of it when they come in to dine. This may be user error, but I've seen the system go "offline" before, which impacts the ability to make a reservation.

Overall: OpenTable is a lifesaver. I can't imagine running a night at the host stand without it. The ability to text guests when their table is ready is my favorite feature, and I love being able to save permanent notes about diners.

Vendor Response

by OpenTable on December 05, 2016

Hi Chris, thank you for taking the time to write such a thoughtful review! We're so glad you benefit from the product.

The most popular restaurant management software

Mar 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The biggest pros of the software are the use by the end customers for "points." Because of the app and the large user base, it is easy to get new clients coming in the doors of the restaurants. Management of the restaurant is also becoming easily with the Opentable software updates.

Cons: Again, some complaints are from the end user side of things. The app and website are occasionally buggy, the points are hard to redeem, etc.

Open Table

Jan 28, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Open table is great for anyone that wants to allow their customers to book reservations online. This third party system also allows new individuals to find you, so in some ways it's nicer than having an app made specifically for your restaurant.

I liked how easy it was to contact guests as well.

Cons: There's no way for us to respond to guests on the app. There's also little to no customization, we all can only put what Open Table allows us. It's a little hand tying and times, and can be pretty damaging if something goes wrong (like opening up 10 extra reservations spots). Didn't happen to us but could be problematic.

Overall: Overall, I would recommend to newer restaurants looking to fill their reservation spots. I also really liked that Open table encourages people to make reservations through the app as it helps generate foot traffic we might not have gotten.

Vendor Response

by OpenTable on January 29, 2019

Hi Kelcie, thanks for taking time to write a review! Our flagship product, GuestCenter, lets you publicly or privately respond to reviews so you can close the loop with diners and provide better hospitality. We are constantly working on ways to make the product the best for restaurants like you, so thanks for your feedback!

Never wait for a table again!

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Open Table is the greatest dinner reservation software! It not only finds restaurants in whatever city you find yourself but it finds the greatest opportunity for a table each day... even days in advance if you are on top of your plans enough! The app is the easiest to navigate and find the best dinner option without waiting on a long wait list at some of the hottest restaurants in town!

Cons: There isn't much to dislike about this software. The only disappointment would be that there is only 1 reservation offered per time slot. If you don't land a prime time, you could be waiting until 9:00pm or rescheduling your restaurant location.

Overall: Setting location and time in advance creates the opportunity to never have an awkward or long wait time in a bustling lobby instead of discussing business in the privacy of a table.

Absolute must have for busy restaurants

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Multiple functions. Allows you to perfectly sync all booked tables. Easy to adapt for any venue. Helps in a minutes place and schedule all upcoming reservations.

Cons: This is proper restaurant software. I was working on it in many different venues many years. It's take some time to fully master all its features.

Overall: Saves loads of time. From taking a booking through seating to after visit contact and next booking.

Easily customizable to your exact needs & layout.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The training videos. The certification. The ease of navigating.

Opentable not only serves the guests, but gives hosts etc the ability to place guests with ease. The functionality is perfect.

Cons: That I can't seem to lock hostesses out of playing with background colors or code colors.

Notes are not saved automatically. Sometimes it's too busy to save before exiting.

open table

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: i really like the easy of being able to see all the bookings for the day and upcoming days. it helps plan out busier evenings and holidays to help the company run smoothly

Cons: i dislike the fact that there are so many options to modify on the computer. it should be made to be a bit more simpler for everyday use for those that dont need to take a workshop in the uses of this product

Overall: opentable has overall provided me with a very positive experience. I find it very helpful in this business for any program which will help predict the outcome of the evening

Super easy to use, and it does bring in leads

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Opentable is everyone's method for making fast and convenient reservations. It's unpredictable to talk to a human, and I've found people like the point values they accumulate. OpenTable is worth it because if you have tourists in your neighborhood they will come based on the tools you have

Cons: two things

a) No one reviews restaurants on opentable; they should import yelp reviews. Yelp has more reviews and is more accurate

b) opentable charges a hefty penny for its use. Also, if you accept the open table checks, the guests who use them dont always tip the full amount of their bill, stiffing the staff.

Overall: easy fix for quick and seamless restaurant reservations. they support other languages, great for getting tourists in the door.

Easy to use, functions well, keeps any restaurant organized.

May 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Super user friendly. It was easy to input orders with a nicely mapped layout of the restaurant, which help staff function more efficiently. Checking out is easy too. A really nice function of the software is that customers could make reservations, either online or by calling the restaurant directly, and once the time and date are input, it automatically updates the floor plan to include these reservations so tables don't get double booked.

Cons: Every once and a while, there would be issues of the software connecting to the printers, but we were always able to get things up and running in no time.

Overall: Easy to use, easy to teach others to use, makes getting through the rushes organized and easier.

I have used open table for years now. They continue to update software. Updates are automatic.

Jan 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly. Ease of use is great. You can do yearly comparisons with just a few steps. It updates after business hours which helps. Very easy to train new employees.

Cons: The app and online does not feature a desk top computer option. You can not print paper copies of floor plans.

Overall: Helps maintain guest flow and service standards.

Great Software with Some Opportunities

Feb 13, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Functionality.

Cons: Managing sheets/floor layouts, etc.

Overall: OpenTable is by far superior to the old "pen & paper" host stand board. The only issue I've ever had with it is modifying or changing sheets for additional dining spaces in the restaurant. Otherwise, it's a great product that is only getting better.

Vendor Response

by OpenTable on February 14, 2017

Thanks so much for taking the time to write a thoughtful review, Chad! We really appreciate your feedback.

Capterra loader

Thumbs up!

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What an easy application to make reservations at restaurants! Great, simple layout and easy to navigate thru it to make reservations and give reviews. They offer plenty of available times to reserve and I love the larger than usual digital buttons to make your selections. Easy planning and searching!

Cons: A great feature to add would be an email or text alert if a time slot you desire becomes available. Some of the more upscale restaurants chose a different software app for their patrons. Would be a good idea to implement a rewards system...the more reviews you write, you accumulate points that can be used as a credit to a restaurant.

Awesome. Super easy to use.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: So easy to use. When I was a hostess for the first time ever, I used Open Table and it was so easy to use and their resources are outstanding. Also loved that online reservations would automatically push through to our F.O.H. computer, without us having to go through any hassle and manually adding them in.

Cons: Honestly, nothing. I think that it gets the job done and it's such an easy platform - F.O.H. staff will appreciate this software so much.

Last minute date saver

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a great app that allows to you make quick reservations. What I like most is that it recommends restaurants based on old reservations and also give you reminders on upcoming holidays. They have a great and easy way to look up restaurants and with a larger crowd sourcing platform you get exactly what you expect. Never had any issues using this software.

Cons: What I like least about this is that is is not a comprehensive platform for all restaurants. This would be the best if it was the end all of all food reservation and review software. I hope they continue to build and grow there platform.

Overall: Always had a great experience and never fails

Capterra loader

My Go-To Reservation Software

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My favorite part of OpenTable is the ease of use when making reservations and how much information is available besides just the ability to make a reservation. Not just can you make a reservation but you can view customer notes, reviews, and ratings of restaurants! It's also really easy to make a reservation whether you're in the mobile app or using the desktop website.

Cons: I don't have any cons with OpenTable, it's perfect in my opinion.

Overall: It makes going out for dinner a pinch! Search the restaurant name or use the link provided from a restaurants website, pick a date & time, select the number of guests, and book! Leave a review after and even drop a picture of your meal

How will Open Table evolve

Feb 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Open Table has cornered the market for high end restaurant reservations for the past decade. The new Guest Center platform makes it fairly easy to use.

Cons: As new platforms come forward, there are more innovative ways to gather and track data, create guest engagement and offer lower cost apps. There are plenty of elements to the new guest center that don't translate well to pc use. The cost is no longer creating the same value.

Overall: In the past year Open Table has seemed to improve their customer support. I can only imagine that Open Table will continue to evolve with the ever changing times to compete with some of the newer products being offered.

Capterra loader

Convenient way to make a Rez

Jan 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is my go to app for making reservations because you earn points for each one that you can redeem for gift cards. I love how easy it is to search for reservations in any city in any area. I find it especially useful for making reservations for holidays like Valentine's Day well in advance before everywhere is booked up.

Cons: I wish they did not get rid of the filters. I can't find them anywhere in list mode or map mode. I also don't like that they don't include a link to a restaurant's website. I get it that they want you to stay in the app, but there are just somethings you need to visit the website for.

Capterra loader

Open table makes managing a reservations super easy.

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is fairly easy to use and intuitive. I love that I can literally use it on any device, and from any where.

Cons: The price point is slightly higher than similar programs. Some of the features that were available in the old system are not available any more.

OpenTable is a great way to manage schedules without having to pick up the phone.

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: This software saves a lot of time and both customers and the restaurants like the idea of not having to use a phone. I have never encountered an error when using OpenTable (i.e. making a reservation and the restaurant not having a record of it)

Cons: I think OpenTable just needs to do a better job of marketing and getting restaurants that take reservations to list themselves on their website. There are a few other competitors (Resy) that I don't think are as good, but have restaurants that are not yet available on opentable.

OpenTable makes it easy

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Open Table is so easy to use. I love the feature of seeing the 15 minutes before and after, so you can see when reservations are available if not at the exact time you requested. I love that it saves your profile so it's literally just the click of a button.

Cons: The only thing I do not like is that some restaurants don't open up all of their reservations to opentable, so sometimes it still requires a phone call to the restaurant and magically they can get you in! (Harder to do when you have a baby and toddler at home)

Capterra loader

Not worth it unless you are a major chain with 300 seats

Jul 25, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Cons: It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Overall: Not enough to list. Exposure, but it's limited for smaller companies.

Capterra loader

Simple and to the point

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is straightforward: it lets you make reservations. There's not much extra fluff. I do like that the software shows all timeslots available that are close to the time you select.

Cons: If you select a time with no similar availability at the restaurant, "no times available" is all that's displayed. I wish the software would always show the next closest time slot, even if that time is significantly different.

Overall: Having one interface for reservations is nice because I don't need to learn every restaurant's custom reservation interface.

The best and easiest way to make dinner reservations!

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to scroll to a certain date and time when searching for restaurants. I also like how they make known what times the restaurants have reservations available. It is the most user friendly software I have ever used.

Cons: There is hardly anything I dislike about this software, but if I had to chose it would how long it takes for a user to earn enough points for a true reward. I use the software because it is a quick and easy to make reservations, but do not see how the reward system would work as a way to gain customers or as an incentive for returning customers. A true monetary reward seems almost impossible to reach.

Capterra loader

Reservations, reviews, and more!

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's wonderful to have a centralized location where potential guests can make a reservation, leave a review, see the menu (and photos of the establishment).

Cons: With everything we used to house in several services combined in one place, it's hard to complain!

Great but a bit expensive

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I loved to use opentable! User friendly and has a lot of useful options. Unfortunately it was a bit expensive for us.. Although the fact that it's an international service gave us a lot of visibility!

Cons: The fact that we were charged per reservation.

OpenTable is an excellent software. Very easy to use and manage.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use to browse restaurants and set an appointment is top-notch. It's integration into smartphones and email is also great.

Cons: There aren't really any I can name - I have had no issues with OpenTable to date. Cancelling a reservation can be tough to do with some software similar to this, but OpenTable handles it better than most.

Overall: It makes booking managing reservations a breeze. Have not had any issues to date. Customer service is terrific.

Great for coordinating meals with friends

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to search for a restaurant that has reservation availability during a specific time in a specific neighborhood. Instead of going through the trouble of calling/using an archaic online system, it's easy to narrow down your options to restaurants that can accommodate your party and decide from there.

Cons: Occasionally, the system won't be up-to-date (i.e. a coffeeshop was closed in my neighborhood due to weather, which wasn't reflected on the app.)

Overall: I've used OpenTable in an administrative role to book tables for senior management and clients. It's great to be able to change plans on the spot, book another restaurant nearby quickly if the group wants a different option, and to share reservation information through a group message with all members of the party.

I use this for 80% of my restaurant reservations and its great that you can accumulate points!

May 07, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, includes most restaurants in NYC and LA, its great that you can earn points for your reservations & redeem them for OpenTable giftcards to be used toward future reservations

Cons: Sometimes not synced completely, UX could be improved for easy of navigation and sometimes the search tool is not perfect (e.g. I will search for thai food in lower east side and it shows results in chelsea or food that is not thai)

Easy to Use- Could use some updates

May 15, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly, and easy to learn as well as easy to use. Training is a breeze when it comes to this system, and i like that the internal channel looks very similar to the external, as i use both systems.

Cons: I think that overall there is so much more potential for this software. Some room for added features are definitely available, and with the ease of use these should not be hard to implement.

Great way to make reservations online.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that I can make reservations online and modify them when I need to if someone cancels or someone wants to join in on our reservation. I like that I don't have to call and talk to someone on the phone.

Cons: There are glitches sometimes when I do need to modify or cancel and it says that it cannot complete my request and then it doesn't update and then I do have to call the restaurant.

The industry standard for legitimate reasons

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's so effective when you're managing a long list of reservations. And repeat guests are stored automatically. It does everything you need to successfully and comfortably coordinate the busiest shifts possible.

Cons: I don't have anything negative to say other than the customer service could be improved a little bit.

Overall: OpenTable has been a blessing to the food service industry. It revolutionized running the front of the house. Hands down.

I don't dine in a restaurant that doesn't use OpenTable

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the easy interface, the up to the minute editing functionality, and my ability to leave notes for special occasions. Oh, and the rewards points are awesome!

Cons: I love OpenTable and my only complaint is that not every restaurant is required to use it! They have done a tremendous job with just the right amount of features and benefits to make this for every diner.

OpenTable for Small business

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software allows me to reserve a table for a business meeting or lunch to restaurants that may not otherwise take a reservation.

Cons: Where I am located there are not as many options for restaurants as there are in bigger centers so my choices are limited.

Overall: OpenTable has been great ensuring me and my clients can meet for lunch without being worried about getting a table at the busiest time of the day. Plus you can earn points which is a great perk!

Use it to book date nights

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: +Very easy booking reservations for your favorite (or new favorite) restaurant. Easy to use app or online platform.

+Open Table sends emails or texts as a confirmation of reminder

+You can communicate with the restaurant special requests such as celebrating an anniversary or birthday

Cons: +Dining rewards seem to be pointless and do not benefit the user who only books reservations a few times a year

Reservations made easy

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I don't like making reservations on the phone so this app is really wonderful. It saves me time that I don't have to look for the restaurant's website to reserve online through there.

Cons: Not all restaurants (that accept reservations) are on OpenTable.

Overall: I find the app useful... before I make any reservations, I always check OpenTable first before going to their individual website. I like that they give you points too!

Capterra loader

Use This All the Time to Make Important Reservations

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of searching and securing tables in a matter of seconds. We can search reviews of restaurants and determine who has availability from afar. Great for making last minute reservations while in meetings!

Cons: Sometimes restaurants will not honor the reservation or require credit cards to be placed on file and charge you if you change.

Works Well in Bigger Cities

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When I travel to bigger cities this works well for getting reservations.

I often use it for business meetings or just to check overall availability.

I have never had a problem with a reservation made within the app.

Cons: The app sometimes has limitations on the amount of people, times, availability, etc.

If you call the restaurant, they often can do things that the app cannot do.

A great option to bring in new customers

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is great to bring in new customers that may not know about your business.

Cons: It does a bit to bring those customers in.

Longtime OpenTable User

Nov 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I love OpenTable! It's very easy to learn. I love the notes taking section on guest profiles. It helps you to remember the little things.

Cons: Not really the best customer service. Slow to respond and resolve issues. Can be frustrating at times.

Overall: Easy to use from a User Interface standpoint.

Vendor Response

by OpenTable on November 22, 2017

Thank you for taking the time to leave a review! I will pass your feedback on to our customer support team.

Capterra loader

Allows guest to make online reservations. Software give us the ability to keep notes on regulars.

Mar 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Gives us a cental spot for planning a day business. Tracking when tables are sat became significantly easier. Communication of floor plan and seating rotation was improved.

Cons: A tablet is needed. Retraining staff and placement can be a problem due to the need of a power outlet.

Horrible

Sep 10, 2018
1/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: None, we loved the old system before guest center bought it out. Now the system is horrible.

Cons: The software was amazing before being bought out. This new guest center is horrible and doesn't fit the needs of the restaurant. We have contacted customer service to give them feedback and they say it will take months to get anything we need and had before in place or they simply can't do it. It is "simple" to use because you don't get the complex, more detailed information you need. We are also being charged more now for a much more poor quality system.

I Try to use this for every Reservation!

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that they track your visits and points so you get rewarded for using this app. This is what all apps should do - to give you an intensive for using it!

Cons: The only downfall is that not all of the restaurants use this app which may not be open tables fault but it is very convenient and I love using it!

Great for reservations

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to setup a reservation at a wide variety of restaurants. I also like that you get rewards for using the app to setup reservations.

Cons: I don't like that there are a limited number of restaurants near my house that are using opentable. It makes it easier when they do.

Easy to book reservations

Feb 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to book reservations with this software from my home or my cell.

Cons: I didn't really like the layout of the screen, even in a small restaurant where I worked it was not intuitive as some other booking software I have used.

Overall: It is a good option when you are on the go and want to make a reservation.

Use this to get that table

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love how it can locate where I am and give me suggestions and ratings of restaurants near me. It is so simple to pick a time and table need and schedule the reservation immediately.

Cons: There is nothing that I dislike about this software. It is simple to use and very user friendly.

Lots of glitches and holes in the system, unreliable

Apr 24, 2018
2/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: -Effentialy take a large number of reservations without having to personally speak to each customer

-Easy to young hosts to learn and use

Cons: -Holes in the system, for example, software saying the restaurant is booked when it is actually not.

-Rejecting customers from making reservations after missing 3 reservations.

Overall: Benefits are removing the workload from hosts seating tables. Now hosts can focus on one job instead of also having to take down reservations and away from face to face interaction.

Use to book reservations in new cities when traveling

Jun 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: So easy to use; allows me to choose restaurants in other states/cities when traveling and ensures my reservations are recorded.

Cons: In the many, many times I have used this software, I have never been disappointed. There is nothing negative I can say.

Overall: So simple to use; great restaurants

Love this reservation app

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great user-friendly restaurant app. Very easy to use, love the email reminders and the rewards program is awesome too!

Cons: Not many complaints to report. Wish it had a few more restaurants listed on it that I frequent on a regular basis.

Open Table review

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's very simple, intuitive, and user-friendly, even for non-techie types.

Cons: the only issues I've had is that reservations for large parties (eg. business dinners with clients) sometimes cannot be accommodated by Open Table. In these cases, you will be instructed to contact the restaurant directly. I suspect this may be a limitation of the particular restaurant, not of Open Table. Each restaurant probably sets their own threshold.

Overall: Business dinners are very easy to reserve! It's usually a seamless link from the restaurant web page to the Open Table reservation page. The follow-up emails and texts are also very handy.

Best Reservation Website

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how you can easily book a reservation and also search for various restuarunts in the area based on the time you're looking for. I also like the frequent reminder emails.

Cons: There may be some error booking online than just calling the restuaruant.

Just Enough

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I liked the organization of the app and the ease of use.

Cons: I would only hope that more restaurants would sign on to the service so I could use it more effectively.

Overall: This is a great way to save time and get a jump on things when you have an important dinner to plan.

Open table

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It makes it super easy to find restaurants where ever you maybe. I travel for business and it nice to be able to make reservations and read review all in the same place.

Cons: I am not sure there is anything that I do not like.

Love it

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really love this software because I hate calling restaurants to make reservations. It makes it easy to book any table at any participating restaurant at any hour of the day. It also proposes other time frames when the one you want is unavailable. It send you a confirmation email and it also send you another email 1-2 days before your reservation to make sure you still want to go or not. If not, they then propose your reservation to other customers who wanted it. We got the chance to book a great restaurant last minute in NYC because of this!

Cons: As a user, there is nothing really that I don't like about this software. I would want every restaurant to use it!

I love the points system for making reservations!

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This app is fantastic for making reservations. I have been able to find almost every restaurant on here, and it is easier than calling around to see who has anything open on busy nights. I love the points system as well! I can't argue with restaurant perks!

Cons: If you get to the restaurant and they don't mark off the reservation, you get emails about how you missed your reservation. I know this is a way of ensuring the points, but I've had a few instances when it didn't get marked off properly and I didn't get points.

Capterra loader

Best App For reservations

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Makes keeping track of reservations easy. Great for rewards to customers. Works form phones, desktops etc.

Cons: There is nothing to dislike. works across all platforms

A must for Foodies

Sep 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Setting up a reservation could not be easier. Accumulating points that lead to restaurant credits is a great feature. Finding time slots that give "bonus points" is a plus as well. The reminders are great and the ability to edit the reservation makes using this product a must.

Cons: The most glaring deficiency may be attributable to my Mobile Provider. I am not able to navigate the app without being on WiFi. If that were to change somehow I would use the product more frequently than I do already.

Found a fun and exciting new restaurant while visiting a new city that we would never have found.

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No matter what city I am in, when I log into OpenTable, I always find a great restaurant with excellent reviews to assist me in my dining decisions. I do find that there is an excellent variety of options and simplicity in finding the best time reservation for our party- no matter the size.

Cons: Open Table doesn't seem to have any negative issues that I have found. Every opportunity we have taken to utilize this software, we have been very satisfied.

Overall: Excellent dining options and never disappointed in a selection!

Seamlessly Schedule and Reserve Tables

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Patrons can make their reservations and pick time and table according to availability, and the restaurant team can schedule the appropriate staff needed in a more accurate way due to having a better idea of business expectations.

Cons: I can find nothing to dislike about Open Table.

Overall: I worked in an establishment that used this software and its wonderful.

I've used opentable a few times on last minute date nights to reserve us a table.

Jun 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how easy it is to use the app and how you can even use it at the last minute. Say I know we want to eat in Atlanta, I plug in the city and quickly find what is available while we are driving there.

Cons: I haven't had any issues using opentable. It worked as expected and our reservations were perfect once arriving to the restaurant.

Quick and easy, no hassle to make a phone call

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: First of all, I don't necessarily feel comfortable talking on the phone with anyone. So it comes in handy to be able to skip the whole phone conversation over and go straight to make a reservation on the phone.

The selection of participating restaurants are pretty good too.

Cons: In an isolating instance, I couldn't find some restaurants I was looking for. Nonetheless, the selection of restaurants covers most of the popular spots.

Overall: I like the fact that it gives me different windows of reservation time. It's easy to cancel the reservation as well. I will continue to rely on OpenTable for I get to organize the girl's night out dinners and BD parties for friends.

I Love Love Love OpenTable

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What can't I say about OpenTable? I use it for every upscale restaurant that I go to. I love that I can see reservation availability within 15 min increments. It's also very easy to reschedule/cancel. If I can double-book myself for two restaurants on the same date/time, the system will let me know.

Cons: Sometimes there is a lag between me putting the reservation on my Google calendar and it actually showing up. I wish it would automatically link.

Overall: It's great.

Extremely convenient

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very convenient to use to make reservations, can see all your options for the day

Cons: It can sometimes be a little tricky to find a specific restaurant

Great way to reserve electronically

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that i dont have to call anyone to confirm a reservation or even make one. This product offers an easy way to book a meal any time of day breakfast, lunch, dinner etc. There are also additional recommendations given based on taste which is great

Cons: Sometimes there are restriction of how many people you must have in a party to make a reservation and there is no clear note on that

Overall: Overall easy way to book a rservartion and customer service is great.

OpenTable

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that it's so easy to make reservations at local restaurants. It's especially useful when traveling to check out places to eat and make reservations ahead of time that can then be very easily tracked so we don't misplace the information.

Cons: I wish we could make multiple reservations at the same restaurant for the same day. For instance, you cannot make a 7pm and an 8pm reservation to then later decide which one you'll ultimately use.

Reservations made easy.

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use when making reservations and looking for food and drink options.

Cons: Not available a lot of places that I frequent.

Game Changer!

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Open table has completely changed the way I eat. It is SO easy to use and makes it convenient. I usually will not eat at a restaurant unless it is on open table. Their point/reward system is AMAZING as well! So easy to change/modify/cancel reservations as well.

Cons: I honestly have nothing bad to say about this software other than it sometimes has glitches. This happens very rarely though and they have great customer service.

Opentable for restaurants

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Very convenient, and easy to accept reservations, change, etc.

Cons: There are so many more competitors out there now it would be nice to have Opentable do more co compete with them!

I love using OT!

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love how easy it is to find and make reservations. I also love how you can download the reservation and details right into your ical. Finally, I love that you get points and can redeem them for $$ at certain restaurants.

Cons: In the past, it was confusing to find the bottom to download the reservation to my phone cal. They either changed it to make it easier, or I am just used to the app. I am not sure which! :)

OpenTable Review

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The most I like about OpenTable is that I can make reservations in las vegas and for anniversary dinners nearby. Its very helpful and allows me to book 3 months ahead for my favorite restaurants.

Cons: The only thing about OpenTable is that sometimes the restaurant listed me as no show and I do not think thats true. I don't want to see that I did not show up as I did show up for my reservations.

Capterra loader

As many restaurant goers have, i've used OpenTable to get a reservation and look at reviews.

Jun 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use, the platform is for clean too. I like that not only can you make reservations but customers can do their research about the quality of a restaurant by reading their reviews, which are, I think, posted by foodies who know what they are talking about. At the same time, restaurants can use the reviews to help their own operations by seeing what customers like and don't like. And each restaurant shows how many times its been booked that day, another cool feature. Mobile versions available as well!

Cons: I've usually got at least one or two cons to talk about with a program, but I really enjoy using OpenTable and haven't found much against it.

Overall: Easy to make reservations, see how busy a restaurant it, and research a place before going.

OpenTable

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love this app! If I am in a pinch and don't have time to call a restaurant for reservations, I go to OpenTable and search for the exact time I want. You can also make "Special Instructions", for example, let them know it's someone's Birthday so it can be a surprise!

Cons: I don't have any real complaints! The app can be a little slow loading but besides that, I love all the details.

OpenTable makes it easy to make reservations

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I appreciate being able to see available reservations so we can pick what time. I love being able to make reservations online and not have to call the restaurant.

Cons: I do not like when restaurants charge to secure a reservation. I have found this is common with reservations over 5 people. I also do not like when reservations are not available on open table but when you call they are available.

Capterra loader

OpenTable Review

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Make reserving/seating smoother. Does what it's supposed to do.

Cons: As a user, no complaints. Make the reservation, get the confirmation email, confirm and show up. Can't complain about the process/program.

Capterra loader

OpenTable

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love this software, It's easy to use and I enjoy making reservations so my wait time is limited

Cons: The only complaint I have is that not every restaurant uses this

This has made reservations on the go much easier!

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the reviews I can also see with restaurants. It also makes it much easier to make reservations at last minute or to see what time options I have. It is also great to make large party reservation for work clients.

Cons: Sometimes the mobile app will time out and can be a little glitchy, though not enough for me to discontinue using it.

Overall: Makes reserving easy!

Perfect for busy college towns

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I did not even know this existed! Learned about it while visiting daughter in Tuscaloosa, AL on a busy parent weekend. Saved a ton of time waiting on a table at an amazing restaurant! Used again for breakfast and slept in knowing our table was reserved.

Cons: The software is great, I just wish more popular restaurants used it for reservations.

Easy, convenient, and user-friendly.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to easily keep all of my upcoming reservations in one places, share reservations easily with friends, and the ability to collect rewards for some reservations really sweetens the deal.

Cons: There really isn't much that I dislike. However, I do feel as though the OpenTable widget for third-party sites is clunky and not very robust.

Best software for booking tables

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My friends and I all use this app to book reservations. I love the suggestions feature and the ability to quickly change a reservation. I would recommend this to everyone.

Cons: I do not like that the software resets to a default number of people and time of day, as I sometimes forget to change it.

A great tool to use for the indecisive diner

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great list of restaurants, if you're the type to not want to cook but also can't decide what you want to eat, this is for you! You can select restaurants by type of cuisine, price point, availability, etc.

Cons: Not EVERY restaurant is on this software - which is obviously not the software's fault.

Overall: Great for reserving for larger parties

Book a place at your favorite restaurant with ease!

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Extremely easy to book a designated time at your favorite restaurant. Many different restaurants in our region are available on OpenTable, making it perfect for every meeting, conference, date-night, girls night out, family night, etc.

Cons: Nothing! It's absolutely great. Would love for the company to continue to build relationships with more restaurants, so I can use the APP more!

Overall: OpenTable allows for easy reservation at top places in our city, allowing for ease when setting up business meetings

Capterra loader

Perfect for biz lunch

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Opentable gives me cool ideas for choosing lunch dates & saves valuable time. I would normally block off 3 hours for lunch because of estimated wait times. Open table saves me 30 mins to an hour with each use.

Cons: Advanced ordering would be nice. Have the food ready if possible

I just love this for making reservations to restaurants

Apr 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love not having to call or stand in line. It is easy to use and just a click a way which adds so much convenience when trying to go to a restaurant.

Cons: I love everything so not much. It would be nice to have the capability of getting text reminders as well.

Overall: easy to set up reservations to restaurants. very convenient and easy to use.

Great

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: This program is always accurate and up to date with times for availability to book a reservation. It also sends a confirmation which helps to remind you.

Cons: No complaints for this software. It has an easy to use mobile app that can be accessed anywhere. It's easy to use.

Great reservation software

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The only software i like to have for making online reservations. So easy to pick a time and see if it is available.

Cons: Sometimes it won't let you do larger parties. Always says not available and I call the restaurant and it is available.

Overall: This is a great way to make restaurant reservations for me!! So easy to do it online.

Great way to sync up restaurant reservations through other apps like Apple or Google Maps

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I first downloaded this for my anniversary about 8 years ago and it saved me, as the restaurant was having phone issues. The ease to pick a restaurant, time slot and enter your basic info is perfect. You also get easy confirmations and I have yet to have an issue making a reservation.