# OpenTable Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OpenTable Software - reviews, pricing plans, popular comparisons to other Reservations products and more. Source: https://www.capterra.com/p/17313/OpenTable-for-Restaurants --- # OpenTable Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OpenTable ## What is OpenTable? OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.6 billion seated diners per year, and more than 55,000 restaurants, bars, wineries, and other venues across 105 countries. With free POS integrations, 2-click email campaigns, and more, restaurants can manage all their most important data in one place to scale their success. ## What is OpenTable used for? [Reservations](https://www.capterra.com/reservations-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/) Top alternative Featured Overall rating Based on 1,318 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Comprehensive reservation management features Effortless platform navigation Limited updates and sluggish performance High cost compared to alternatives Starting price $149 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenTable?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://restaurant.opentable.com/&name=OpenTable) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenTable 4.7 (1,318) VS. [4.8 (1,134)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price $149 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (1,318) Ease Of Use 4.8 (1,134) Value For Money 4.6 (646) Value For Money 4.7 (1,097) Customer Service 4.5 (629) Customer Service 4.8 (1,087) ## OpenTable alternatives [4.4 (24)](https://www.capterra.com/p/165480/SevenRooms/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [Now Book It](https://www.capterra.com/p/220182/Now-Book-It/) [4.9 (87)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/220182/Now-Book-It/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) [4.0 (2,988)](https://www.capterra.com/p/40229/MINDBODY/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/40229/MINDBODY/) [View all alternatives](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/alternatives/) ## Who uses OpenTable? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive reservation management features 93% positive reviews out of 897 Most reviewers describe restaurant reservations as streamlined, allowing easy booking, modifications, reminders, and group coordination. Layla T Blogger, 1 employee. "OpenTable makes it wonderfully easy to make reservations, add reservations directly to your calendar, and manage upcoming bookings all in one place." Limited updates and sluggish performance 42% negative reviews out of 81 Some users say improvements and updates are infrequent, with occasional slow loading, outdated menus, and interface glitches. Effortless platform navigation 97% positive reviews out of 237 Most users report ease of use, highlighting quick setup, intuitive workflows, and minimal learning curve for all staff. High cost compared to alternatives 63% negative reviews out of 41 Some reviewers feel pricing is steep, with expensive plans and per-person fees exceeding those of competitors. Intuitive and user-friendly design 96% positive reviews out of 85 Most reviewers indicate the user interface is visually clear, easy to navigate, and simple for new users. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.8 (372) 66.40% of 372 reviewers that rated this feature as important or highly important OpenTable gives you a fast, convenient way to book restaurant reservations from any device, view real-time availability, and receive instant confirmation. Users think the system is intuitive, saves time, and eliminates the need for phone calls or waiting. Group Reservations 4.6 (185) 60.54% of 185 reviewers that rated this feature as important or highly important You can easily book for large parties, send invites, and see group size limits. Reviewers appreciate the convenience for coordinating events, though some say booking for very large groups often requires contacting the restaurant directly. Customer Support 4.4 (142) 38.73% of 142 reviewers that rated this feature as important or highly important OpenTable offers responsive customer support via various channels. Some users say support is helpful and quick to resolve issues, while others mention difficulty reaching support by phone or unclear information when clarifications are needed. Booking Notes 4.6 (125) 46.40% of 125 reviewers that rated this feature as important or highly important This capability lets you add special requests, note allergies, or mention occasions directly with your reservation. Some reviewers find it helpful for communicating preferences, while others note occasional issues with notes not always reaching the restaurant. Calendar/Reminder System With calendar integration and reminders, you stay organized and never miss a reservation. Reviewers appreciate automatic calendar entries, text and email alerts, and the ability to invite guests, though a few mention occasional issues with time zones or notifications. Payment Processing 4.4 (124) 27.42% of 124 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions OpenTable 72 features Define levels of authorization for access to specific files or systems Allows businesses to offer customers reservations for a variety of activities. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations This capability lets you add special requests, note allergies, or mention occasions directly with your reservation. Some reviewers find it helpful for communicating preferences, while others note occasional issues with notes not always reaching the restaurant. Track and manage schedules and meetings via an integrated calendar With calendar integration and reminders, you stay organized and never miss a reservation. Reviewers appreciate automatic calendar entries, text and email alerts, and the ability to invite guests, though a few mention occasional issues with time zones or notifications. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships OpenTable offers responsive customer support via various channels. Some users say support is helpful and quick to resolve issues, while others mention difficulty reaching support by phone or unclear information when clarifications are needed. Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements A note of the expected delivery date and time Manage order deliveries until they are received by the customers Electronically collect payments for goods or services Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Plan an event's time and location Dispatch food deliveries Serves restaurants Form predictions based on past and present data/trends Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus You can easily book for large parties, send invites, and see group size limits. Reviewers appreciate the convenience for coordinating events, though some say booking for very large groups often requires contacting the restaurant directly. Track and manage inventory levels to maintain proper supply Allows users to view inventory and build a menu that's appropriate Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Create and edit a list of food/beverage items Access software remotely via mobile devices Make reservations on the go through a mobile device Clients can submit payments via mobile devices OpenTable gives you a fast, convenient way to book restaurant reservations from any device, view real-time availability, and receive instant confirmation. Users think the system is intuitive, saves time, and eliminates the need for phone calls or waiting. Tracks and processes online orders Accept and process online payment transactions Make and manage reservations online Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems Design, communicate, and distribute incentives to perform a specific action Matrix barcode that stores information Track/optimize rates in relation to usage Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Track and monitor reviews of products or services Strategize and implement rewards for returning customers, employees and other members Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Assign waitstaff and coordinate the table services Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.6 (1,318) 4.6 Based on 1,318 reviews ## Pricing Value for money 4.6 (646) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/pricing/) Basic $149.00 Flat Rate,Per Month Core $299.00 Flat Rate,Per Month Pro $499.00 Flat Rate,Per Month Value for money 4.6 (646) 4.6 Based on 646 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (629) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (629) 4.5 Based on 629 reviews ## User reviews Overall rating 4.7 Based on 1,318 reviews Filter by rating 5(987) 4(275) 3(45) 2(5) 1(6) Mentioned topic Sorted by most recent AU Anonymous User Commercial Advisor Oil & Energy ### "Excellent map interface for finding nearby restaurants" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 10, 2026 Pros The ability to gain loyalty points and redeem them for gift cards. Also the ability to easily search which restaurants have availability in a certain map area. Cons Annoying emails asking me to write reviews. Some restaurants require credit cards just to book a reservation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Bruno M. Chef Restaurants ### "A éviter, mauvais servis client" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 10, 2026 devenu trop gros, n'écoute pas ces clients restaurateur. A force de ne pas être écouté après presque 20 ans a travailler avec je vais ailleurs très décus Pros apporte des nouveau clients international surtout américain et anglais, ensemble assé facile à utiliser Cons vos clients abitués vont finir par utilisé l'application de opentable et ne plus passé par votre site ce qui va faire grimper la facture! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WB Will B. Co-Founder and Event Manager Arts and Crafts ### "Does the hardwork for you! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 12, 2026 Useful in the sector to understand customer behaviour in relation to booking. Helpful when making changes to website, reservations or overall availability. Will continue to use it and hope it grows in the sector. Inspires trust too! Pros Open Table is easy to use, helpful when editing reservations, straightforward for Customer Communication and free of bugs and issues. It is useful for tracking customer behaviour regarding bookings and overall data analysis. Cons I would like greater depth of detail regarding customer data analysis, source of visit, time spent, repeat customer, payment etc. This would then be supported even better with AI powered analysis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jason A. Commander Government Administration ### "The best for bookings and reservations!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2026 I have been very pleased and I’ve used it for many years. It is a very simple website to use, and I like that. It provides instant communication back to me, to include automatic calendar invites. Pros Great option for booking management. As a user, many restaurants have links on their websites to book reservations. I can also scroll the website for restaurants in my area and look at available times and seating options. Cons Nothing. The website is easy to use and widely accessible. I really don’t have any complaints. I highly recommend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Elizabeth H. MYSELF Accounting ### "Opentable - great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2025 Overall I am very happy with OpenTable. I wish more restaurants used it so that it would be a one stop shop. Pros Hi, I love OpenTable. It makes it very easy to reserve dinner reservations without having to call and be put on hold. Cons The cons about opentable are the annoying texts, reminding me that I have a reservation over and over again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Project Manager Consumer Services ### "Open Table Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 5, 2025 Pros I like that you can make reservations in the app and you will get notifications of upcoming events. It will also include in your calendar Cons Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IL Ilaria L. Assistant Reservations Manager Hospitality ### "Great as a secondary platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 22, 2025 From a restaurant point of view, you would need a platform that automate most of the action without checking every single minute. It is very useful to boost last minute reservations, however not ideal as a main booking platform. Pros OpenTable is a good platform for bookings management. It has a great look from guests point of view. Customer support is always very fast and responsive. Cons OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself. Reporting section quite difficult to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Mark G. Company Director Restaurants ### "The leading restaurant booking system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2025 Overall, I am very pleased with OpenTable. I use it at both of my restaurants and staff who work at both sites find it easy to navigate as they are used to the system. It is always easy to get in touch by phone with an expert from OpenTable who can explain how to do various things. Pros OpenTable is clearly the industry leader when it comes to restaurant reservation systems. It is easy to learn how to use and we can switch easily between our two restaurants within the same app. There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home. OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less. Any staff who are permitted to make changes can have their own log in for security reasons. It is easy to communicate with customers and message them if necessary - the advantage of customers ticking a box to allow contact for marketing is very useful too. Cons The cost involved when customers book through the OpenTable network. This is £2 per cover in addition to the monthly fee. Switched from [TogoTiki](https://www.capterra.com/p/212939/TogoTiki/) We were advised by another restaurant owner that OpenTable was the best option. Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/) [Guestplan](https://www.capterra.com/p/163295/eTender/) Reasons for choosing OpenTable The ease of use and real time visual interface. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Abbie F. Owner Sports ### "AWESOME - it's such a great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 July 14, 2025 Pros OBSESSED - I use it so much. I love the ability to reserve a table and give a notification to the restaurant for special reservations (i.e. birthdays)! Cons Not all restaurants are on it. I wish everyone would have their restaurant connected with Open Table. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jamie G. Manager Entertainment ### "5 Stars for OpenTable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2025 I book most, if not all, of my reservations through OpenTable. I have never had any problems when using them They even reached out to me one time when there had been an issue on their end, making sure that I was accommodated. Pros I love that OpenTable is user friendly. There isn't a lot to navigate through to get to what you need. Basic and easy to use Cons If I had to pick any con when it comes to OpenTable...not enough places use it! More places need to get with and use OpenTable, they will not regret it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/reviews/) Popular comparisons [Booqable vs OpenTable](https://www.capterra.com/compare/17313-138689/OpenTable-for-Restaurants-vs-Booqable)[Now Book It vs OpenTable](https://www.capterra.com/compare/17313-220182/OpenTable-for-Restaurants-vs-Now-Book-It)[Mindbody vs OpenTable](https://www.capterra.com/compare/17313-40229/OpenTable-for-Restaurants-vs-MINDBODY)[Semper vs OpenTable](https://www.capterra.com/compare/17313-164816/OpenTable-for-Restaurants-vs-Hospitality-Software) [SpotOn vs OpenTable](https://www.capterra.com/compare/17313-197473/OpenTable-for-Restaurants-vs-SpotOn-Restaurant)[SevenRooms vs OpenTable](https://www.capterra.com/compare/17313-165480/OpenTable-for-Restaurants-vs-SevenRooms)[Toast POS vs OpenTable](https://www.capterra.com/compare/17313-136301/OpenTable-for-Restaurants-vs-Toast-POS)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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