--- title: "OpenTable Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OpenTable the right Reservations solution for you? Explore 1322 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/17313/OpenTable-for-Restaurants/reviews/" page_type: "reviews" language: "en" --- OpenTable 4.7 (1322) [View alternatives](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of OpenTable Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “The platform makes managing reservations straightforward for both guests and staff, and its large, established user base helps drive consistent visibility and bookings.“ April 27, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, there was limited flexibility around customization and branding, and restaurants often felt dependent on the platform’s ecosystem, with less control over direct customer relationships compared to other tools. While the system is reliable, some features and changes also felt restrictive unless you upgraded to higher‑tier plans.“ April 27, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “That said, the cost structure and limited flexibility stood out as challenges, especially for busy restaurants or those wanting more control over branding and direct customer relationships. Despite this, OpenTable remains a dependable, industry‑standard solution that delivers consistent results, particularly for establishments prioritizing exposure and ease of use.“ April 27, 2026 Claire M Quality EngineerMedical Devices, 11 - 50 employeesUsed the software for: 1-2 years. “Not many dislikes, only note is that if you don't have location services enabled the app is not as easy to navigate.“ May 15, 2026 LC Louise C Marketing DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The platform streamlined the booking process for both staff and guests, reduced scheduling conflicts, and improved the overall dining experience.“ June 29, 2026 IL Ilaria L Assistant Reservations ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself.“ November 22, 2025 LC Louise C Marketing DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “What I liked most about OpenTable was how easy it made managing reservations and table availability in real time.“ June 29, 2026 JR Joelle R Manager and customer serviceFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “The price can feel a bit high, especially considering the platform is primarily used just for reservations. And, The waitlist feature was not the best fit for us.“ February 13, 2025 ## Showing most helpful reviews Showing 1-25 of 1322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lee M. Director Marketing and Advertising Used the software for: 2+ years ### "Super-easy to use" June 17, 2022 5.0 After lots of research, it's one of the best systems out there for restaurants. And great value for money. Pros This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists. Cons The set up can be quote tricky, but once it's done, it's super-easy to manage. Alternatives considered [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reason for choosing OpenTable Mainly for their pricing and marketing. More eyeballs on OpenTable than the others. Review Source MG Mark G. Company Director Restaurants Used the software for: 2+ years ### "The leading restaurant booking system" October 15, 2025 4.0 Overall, I am very pleased with OpenTable. I use it at both of my restaurants and staff who work at both sites find it easy to navigate as they are used to the system. It is always easy to get in touch by phone with an expert from OpenTable who can explain how to do various things. Pros OpenTable is clearly the industry leader when it comes to restaurant reservation systems. It is easy to learn how to use and we can switch easily between our two restaurants within the same app. There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home. OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less. Any staff who are permitted to make changes can have their own log in for security reasons. It is easy to communicate with customers and message them if necessary - the advantage of customers ticking a box to allow contact for marketing is very useful too. Cons The cost involved when customers book through the OpenTable network. This is £2 per cover in addition to the monthly fee. Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/)[Guestplan](https://www.capterra.com/p/163295/eTender/) Reason for choosing OpenTable The ease of use and real time visual interface. Switched from [TogoTiki](https://www.capterra.com/p/212939/TogoTiki/) We were advised by another restaurant owner that OpenTable was the best option. Review Source AH Alexis H. Registered Nurse Hospital & Health Care Used the software for: 2+ years ### "OpenTable Review" August 12, 2026 5.0 My experience with OpenTable has been all around good. It is a nice way to book reservations and join waitlists. Pros What I love most open OpenTable is the ability to see all of your reservations in one application all at once. Cons I have nothing negative to report about OpenTable. I have used it for a while and have not come across anything. Review Source VR Verified Reviewer Project Manager Consumer Services Used the software for: 1-2 years ### "Open Table Review" December 5, 2025 3.0 Pros I like that you can make reservations in the app and you will get notifications of upcoming events. It will also include in your calendar Cons Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords. Review Source LC Louise C. Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "Must Need App for Dinning" June 29, 2026 5.0 My overall experience with OpenTable has been positive. The platform made reservation management more efficient and provided a convenient booking experience for guests. Features such as real-time availability, automated confirmations, and table management tools helped streamline operations and improve customer service. Overall, it has been a reliable solution for managing reservations and enhancing the guest experience. Pros What I liked most about OpenTable was how easy it made managing reservations and table availability in real time. The platform streamlined the booking process for both staff and guests, reduced scheduling conflicts, and improved the overall dining experience. The user-friendly interface and automated confirmations also helped save time and increase operational efficiency. Cons What I liked least about OpenTable was that some features and integrations required additional costs, which could add up over time. There were also occasional limitations with customization options and reporting capabilities, making it more difficult to tailor the platform to specific operational needs. Review Source KJ Katherine J. Director of Marketing and Events Food & Beverages Used the software for: 2+ years ### "OpenTable is Superior to the rest!" May 8, 2025 5.0 We've been using It for over 4 years and love it. It is easy to use for the Restaurant Management in the front and back end. We love how it has marketing tools inside the program so we don't have to add anything else on for internal marketing. Pros I love using open table for all Reservation Management software abilities as well as the Marketing side of Open Table. We've been using open table for over 4 years now and would recommend it to lots of restaurants in our area! Cons The pricing is very expensive compared to its competitors - which we understand due to all the usage you can get out of the software and it being well-known. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing OpenTable Because of all the functions it has and it is known to be the best software worldwide Review Source MS Michaela S. Event manager Hospitality Used the software for: 2+ years ### "My honest review of OpenTable " May 2, 2025 5.0 I recommend OpenTable for any venues that need exposure. It’s one of the top booking platforms if you can afford the service Pros I like that opentable has an app that’s easily accessible for venues. Super easy to adjust booking experiences, add users, monitor / limit functions. Tripleseat integration is a breeze. Cons OpenTable’s downfall would be pricing for venues. It offers great exposure but at a higher cost Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing OpenTable We initially changed from sevenrooms to OpenTable for the exposure from that platform. We have since moved back to just using sevenrooms Review Source JR Joelle R. Manager and customer service Food & Beverages Used the software for: 1-2 years ### "Wonderful software - a little pricey" February 13, 2025 4.0 OpenTable serves its intended purpose well, providing a straightforward platform for customers to easily find my restaurant. It offers a functional and reliable reservation system, but doesn’t evoke strong feelings—neither exciting nor disappointing. Its main role is focused on marketing, and the experience is generally neutral without any standout features. The reservation system works efficiently, with solid functionality and a range of useful features. It does the job, though it doesn’t go above and beyond. One downside is the cost. The price can feel a bit high, especially considering the platform is primarily used just for reservations. And, The waitlist feature was not the best fit for us. Reason for Choosing OpenTable I've been considering switching from OpenTable to Toast for our reservation system but am still figuring out how best to communicate the change to our customers, both existing and new. Pros Optimized bookings, seating flow, and intuitive reservation booking. The status updates for tabling is incredibly helpful as well. Cons Our waitlist was too complicated to implement. We still use our own in house waitlist.. managing the app and walk-in's became a communication issue for staff and guests. The cost is a little more than we would like as well. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing OpenTable OpenTable offered a more personalized experience, and we needed specifics in our specialty. Review Source SW Som W. Manager Hospitality Used the software for: 6-12 months ### "Beaware of Sales Tactics." February 25, 2025 1.0 Good with the setup and getting us to start. Very bad with ones you request to change the package. Pros Initial conversations, helpful to setup. Later we realized why.. (We are an Australian restaurant) Cons They have 2 packages. They use the cheaper package to compare it with the one you use and offer a free period to get you on-board. Then they say to try the other package and say it can be downgraded anytime. But, when they send the contract they add the higher package. After sign, they do not downgrade. That is the trick. Review Source Mark W. owner Restaurants Used the software for: 2+ years ### "Halfway there, but needs help" March 31, 2021 4.0 Table reservation management is the basic goal, and attracting new patrons is also right up there. On the latter, OT is only fair. They used to be better about bringing in new people, but seem to have changed their algorithm. But it's not as bad as the money grubbers at Yelp who go out of their way to prevent people from seeing your restaurant name unless you pay them absurd amounts. Pros OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it. Cons The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason. - Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done. - Example 2: Mobile Web and mobile app require constant re-login. PC does not. - Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required. Exasperating! Switched from [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) We started with OpenTable, went to SeatMe when OT got too expensive for the dedicated unit, and then were approached by OT with a better system (cloud-based). We never looked back. Yelp maybe works for huge restaurants but isn't practical for a small operation. Review Source ST Supakorn T. Restaurant operations Food & Beverages Used the software for: 2+ years ### "Good reservation software but not pricing friendly" April 16, 2024 4.0 The software serves its purpose adequately, allowing customers to easily spot my restaurant's name on the list. It doesn't bring much joy or disappointment, but it is primarily intended for marketing purposes. The overall experience is moderate, with no significant highs or lows. Pros The reservation software is commendable in terms of functionality and features. However, it may not be particularly accommodating in terms of pricing. Cons The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing OpenTable I have been contemplating the idea of transitioning our reservation system from OpenTable to Toast. However, I am still deliberating on the most effective approach to market this change to both our existing and potential customers. Review Source FC Frankie C. Adjuster Insurance Used the software for: 2+ years ### "Convenient!" January 13, 2025 5.0 Quick and simple with great convenience. Pros Have lots of restaurants that uses this app for diners to reserve table easily. Cons There is a limit on # of diners can be booked. Review Source TV Tatiana V. Associate Director Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful!" December 4, 2024 5.0 Overall a great experience every time I use the app. It’s easy to navigate, I love that I can quickly and easily secure fun reservations. I also enjoy that they share insights like customer ratings, business address/hours, and any applicable dress codes. Pros Very easy to use and navigate the app. I can get reservations to top restaurants in a few clicks. Cons There’s not much I don’t like, perhaps I wish every restaurant used open table. Review Source JS Jacob S. BDR Computer Networking Used the software for: 2+ years ### "OpenTable for the Win!" December 23, 2024 5.0 Pros OpenTable is easy to use and gives updates when you are close to your reservation. Cons Honestly, OpenTable is great and so easy to use. I can’t think of anything bad. Review Source TP Tess P. Customer Care Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to Use Open Table" November 26, 2024 5.0 Very good, has been a part of many fun experiences dining out. Pros Very easy for making reservations, adjusting resos, getting information about a restaurant Cons I haven't run into any issues with it so far, it has only made the process of booking a reservation easier! Review Source OM Omar M. Healthcare Recruiter Human Resources Used the software for: 6-12 months ### "OpenTable Review" October 23, 2024 5.0 My overall experience is that OpenTable is positive, a good app that serves me in the best way possible. Pros What I liked most about OpenTable was the ability to make reservations at dining locations. Cons What I liked least about OpenTable was the portion of sales that they take from the restaurants that you reserve tables at. Review Source AA Alhassan A. Research Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "On work trips, I launch OpenTable even before contacting my airport pickup service" July 28, 2021 5.0 New York can be a very busy and intimidating place for first time visitors. And my experience was no different; my first night out exploring was hellish. I had figured I could easily do a walk-in to any of the restaurants I had spotted on my way to my Air BnB and get to enjoy a meal -- well, they were all booked; and I had to settle for a pizza delivery service. God bless my hosts for stepping in the next day and introducing me to OpenTable for my first booking. I have never dined any other way on any my trips to cities served by OpenTable. Pros The best thing about making reservations on OpenTable is the vast array of dining locations available to you. We are able to easily find niche restaurants that offer the often-scarce African-ish menus we love to explore on trips and compare to what we are used to back home. Profiles of locations are also detailed enough to assist me in my elimination process so then I am very confident of my decision on where to eat when I eventually make it. Cons What I dislike about using OpenTable as a diner is the same thing that makes it good. The huge number of choices available can make deciding on where to book a bit of a headache Review Source RM Rohan M. SM Education Management Used the software for: 2+ years ### "Great way to manage restaurant reservations!" March 10, 2022 5.0 Pros Very easy platform to use to find and book restaurants. You can search for restaurants by cuisines, location and availability and once you have made a booking you can also easily modify the booking by following the link in the email. If you make a booking and don’t turn up they also send you an email to ask you to cancel if you cannot make it so that small businesses are not impacted by people not Turing up for their reservations. All in all a very easy to use product and this is the only software I use to book restaurants in my city. Shame it is not available more widely across other countries! Cons I can’t think of any cons except sometimes, it’s possible that some slots that are cancelled are not always available on open table but I suspect that is got more to do with restaurant updating their availability rather than open table Review Source JH Jessica H. Hr & Marketing Assistant Hospitality Used the software for: 2+ years ### "Briliant day to day reservations software" July 23, 2021 5.0 Pros Opentable has a clear and easy to use software. It's very user friendly and I particularly love how intuitive it is with automatically assigning tables, drag and drop functions on the ipad version and how customisable the software is to suit your business. Cons The actual look and feel of the software seems a little outdated compared to direct competitors. I also wish there was more in-depth planning functions to assist with planning of bigger group bookings or events (such as pre-orders, run-sheets etc). Review Source MorningStar M. Head Trainer Tier 1/2 US and European Customer and Technical Support Hospitality Used the software for: 2+ years ### "Best in the Business " August 26, 2022 5.0 Maximize front of the house operations while having the tools to allow the whole endeavor to shine. Pros Product Onboarding is easy and comprehensive for small to enterprise level restaurants. Cons Staff can sometimes not receive as hands on training as needed to get the most out of a revolutionary system in the world of dining. Reason for choosing OpenTable Because it is the gold standard in the Business. Review Source SD Steve D. General manager Hospitality Used the software for: 2+ years ### "Open table" April 16, 2024 5.0 Good, phone interactions have been more difficult when needed things adjusted they used to do it, now walk you through it, some times ain’t got the time Pros Control flow of restaurant, pacing, mobile phone app connectivity Cons The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other Reason for choosing OpenTable Dominant in field of guest reservation systems Review Source AG Andrew G. Software Engineer Computer Software Used the software for: 2+ years ### "Regular restaurant diver's take" September 25, 2022 5.0 I use it daily for restaurant reservation management Pros It makes managing multiple simultaneous reservations a breeze. I love this software and it makes my life easier. Cons I can't think of any missing features. If I had to think of something... I'm not sure all menus are available in the app. If not it would be useful if anywhere you are ordering from has an up to date menu. Review Source VR Verified Reviewer Senior Manager, Global Experiences Marketing and Advertising Used the software for: 2+ years ### "Great to make online reservations" February 13, 2019 5.0 Overall OpenTable is a great tool to make online reservations; however, I do feel that they need to make some improvements especially regarding the reward program to make it more appealing. Pros I use OpenTable almost on a daily basis to make reservations for both business and personal lunches or dinners. It is very easy to use and you can book a table at a restaurant within minutes. I like that you can search restaurants by neighborhood but also by cuisine and price range. It is also very easy to cancel or modify a reservation. The app is also very convenient for any on the go need. Cons Their reward program is not appealing. The VIP status doesn't grant you anything. I wish they would design a program where VIP members get preferred seating, timing etc. Moreover, after you collect a certain amount of points, you get a voucher towards a future reservation; however I noticed that the selection of restaurants that accept the voucher is extremely limited. Additionally, not all restaurants are listed on OpenTable, which sometimes is not ideal Review Source MR Maria R. Communications Advisor Hospital & Health Care Used the software for: 2+ years ### "The best app for booking dinner!" November 24, 2022 5.0 Pros Open table allows you to find a place to eat and make a reservation, quickly and easily. The search is easy to use and fully customizable. You can search which restaurants are available around a particular time. You can also search for a particular restaurant and it will give you times that it is available closest to the time you requested. You can access most restaurants menus right from the app, so if you want to have a look before committing to a place, you can do it right there. It also allows you to invite guests through the app and provides easy integration with your and any guests' calendars. It also sends reminders for your upcoming reservation. If you need to change or cancel a reservation this is also very intuitive and easy to do. Cons Apparently you earn points while making reservations. It seems to take a long time for these to accumulate even though I eat out a lot, and I'm still not clear on what the points can be redeemed for. Review Source ZZ Zachary Z. Student Newspapers Used the software for: 2+ years ### "The Only Real Reservation Option" June 20, 2021 5.0 Overall, OpenTable solves a real need and is easy to use. Would recommend it highly. Pros OpenTable is a phenomenal software that allows users to book and change reservations at various restaurants across the United States. It is, simply put, the go to reservation platform. The best part is that users accrue points and can redeem those points for rewards. Cons While redeeming points is a great idea in theory, in practice it is overly cumbersome and somewhat challenging to do, particularly for elderly users of the app. If there is one adjustment OpenTable could make, it would be to increase the ease with which users can convert points into cash. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.