# OpenTable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OpenTable the right Reservations solution for you? Explore 1318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/17313/OpenTable-for-Restaurants/reviews --- OpenTable 4.7 (1318) [View alternatives](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of OpenTable Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews Kristen V Project ManagerConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “I like that you can make reservations in the app and you will get notifications of upcoming events. “ December 5, 2025 IL Ilaria L Assistant Reservations ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself.“ November 22, 2025 WB Will B Co-Founder and Event ManagerArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “Open Table is easy to use, helpful when editing reservations, straightforward for Customer Communication and free of bugs and issues.“ January 12, 2026 EH Elizabeth H MYSELFAccounting, Self-employedUsed the software for: More than 2 years. “The cons about opentable are the annoying texts, reminding me that I have a reservation over and over again.“ December 27, 2025 MG Mark G Company DirectorRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “I use it at both of my restaurants and staff who work at both sites find it easy to navigate as they are used to the system.“ October 15, 2025 JR Joelle R Manager and customer serviceFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “The price can feel a bit high, especially considering the platform is primarily used just for reservations. And, The waitlist feature was not the best fit for us.“ February 13, 2025 MG Mark G Company DirectorRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It is easy to communicate with customers and message them if necessary - the advantage of customers ticking a box to allow contact for marketing is very useful too.“ October 15, 2025 MR Max R ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Mobile/iPad version of apps vs. webpage are missing some features and you will need to go onto a laptop or desktop to utilize.“ April 27, 2024 ## Showing most helpful reviews Showing 1-25 of 1318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julio G. Photographer Photography Used the software for: 2+ years ### "Love using open table" August 26, 2024 5.0 It's awesome to use and very user-friendly. You can create and cancel a reservation and you can see how busy a restaurant is if you're trying to book. Pros I love how it lets me pick out the details and specific times and to let them know if it's for a special occasion or not. It's awesome too, that you earn points.That can go towards things. Cons As of right now, I don't have any issues with open table. Review Source MG Mark G. Company Director Restaurants Used the software for: 2+ years ### "The leading restaurant booking system" October 15, 2025 4.0 Overall, I am very pleased with OpenTable. I use it at both of my restaurants and staff who work at both sites find it easy to navigate as they are used to the system. It is always easy to get in touch by phone with an expert from OpenTable who can explain how to do various things. Pros OpenTable is clearly the industry leader when it comes to restaurant reservation systems. It is easy to learn how to use and we can switch easily between our two restaurants within the same app. There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home. OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less. Any staff who are permitted to make changes can have their own log in for security reasons. It is easy to communicate with customers and message them if necessary - the advantage of customers ticking a box to allow contact for marketing is very useful too. Cons The cost involved when customers book through the OpenTable network. This is £2 per cover in addition to the monthly fee. Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/)[Guestplan](https://www.capterra.com/p/163295/eTender/) Reason for choosing OpenTable The ease of use and real time visual interface. Switched from [TogoTiki](https://www.capterra.com/p/212939/TogoTiki/) We were advised by another restaurant owner that OpenTable was the best option. Review Source VR Verified Reviewer Commercial Advisor Oil & Energy Used the software for: 2+ years ### "Excellent map interface for finding nearby restaurants" April 10, 2026 5.0 Pros The ability to gain loyalty points and redeem them for gift cards. Also the ability to easily search which restaurants have availability in a certain map area. Cons Annoying emails asking me to write reviews. Some restaurants require credit cards just to book a reservation. Review Source VR Verified Reviewer Project Manager Consumer Services Used the software for: 1-2 years ### "Open Table Review" December 5, 2025 3.0 Pros I like that you can make reservations in the app and you will get notifications of upcoming events. It will also include in your calendar Cons Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords. Review Source JA Jason A. Commander Government Administration Used the software for: 2+ years ### "The best for bookings and reservations!" January 3, 2026 5.0 I have been very pleased and I’ve used it for many years. It is a very simple website to use, and I like that. It provides instant communication back to me, to include automatic calendar invites. Pros Great option for booking management. As a user, many restaurants have links on their websites to book reservations. I can also scroll the website for restaurants in my area and look at available times and seating options. Cons Nothing. The website is easy to use and widely accessible. I really don’t have any complaints. I highly recommend. Review Source KJ Katherine J. Director of Marketing and Events Food & Beverages Used the software for: 2+ years ### "OpenTable is Superior to the rest!" May 8, 2025 5.0 We've been using It for over 4 years and love it. It is easy to use for the Restaurant Management in the front and back end. We love how it has marketing tools inside the program so we don't have to add anything else on for internal marketing. Pros I love using open table for all Reservation Management software abilities as well as the Marketing side of Open Table. We've been using open table for over 4 years now and would recommend it to lots of restaurants in our area! Cons The pricing is very expensive compared to its competitors - which we understand due to all the usage you can get out of the software and it being well-known. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing OpenTable Because of all the functions it has and it is known to be the best software worldwide Review Source MS Michaela S. Event manager Hospitality Used the software for: 2+ years ### "My honest review of OpenTable " May 2, 2025 5.0 I recommend OpenTable for any venues that need exposure. It’s one of the top booking platforms if you can afford the service Pros I like that opentable has an app that’s easily accessible for venues. Super easy to adjust booking experiences, add users, monitor / limit functions. Tripleseat integration is a breeze. Cons OpenTable’s downfall would be pricing for venues. It offers great exposure but at a higher cost Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing OpenTable We initially changed from sevenrooms to OpenTable for the exposure from that platform. We have since moved back to just using sevenrooms Review Source JR Joelle R. Manager and customer service Food & Beverages Used the software for: 1-2 years ### "Wonderful software - a little pricey" February 13, 2025 4.0 OpenTable serves its intended purpose well, providing a straightforward platform for customers to easily find my restaurant. It offers a functional and reliable reservation system, but doesn’t evoke strong feelings—neither exciting nor disappointing. Its main role is focused on marketing, and the experience is generally neutral without any standout features. The reservation system works efficiently, with solid functionality and a range of useful features. It does the job, though it doesn’t go above and beyond. One downside is the cost. The price can feel a bit high, especially considering the platform is primarily used just for reservations. And, The waitlist feature was not the best fit for us. Reason for Choosing OpenTable I've been considering switching from OpenTable to Toast for our reservation system but am still figuring out how best to communicate the change to our customers, both existing and new. Pros Optimized bookings, seating flow, and intuitive reservation booking. The status updates for tabling is incredibly helpful as well. Cons Our waitlist was too complicated to implement. We still use our own in house waitlist.. managing the app and walk-in's became a communication issue for staff and guests. The cost is a little more than we would like as well. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing OpenTable OpenTable offered a more personalized experience, and we needed specifics in our specialty. Review Source SW Som W. Manager Hospitality Used the software for: 6-12 months ### "Beaware of Sales Tactics." February 25, 2025 1.0 Good with the setup and getting us to start. Very bad with ones you request to change the package. Pros Initial conversations, helpful to setup. Later we realized why.. (We are an Australian restaurant) Cons They have 2 packages. They use the cheaper package to compare it with the one you use and offer a free period to get you on-board. Then they say to try the other package and say it can be downgraded anytime. But, when they send the contract they add the higher package. After sign, they do not downgrade. That is the trick. Review Source MH Meg H. Sales and Event Manager Restaurants Used the software for: 2+ years ### "Event review " April 29, 2025 4.0 Pros Everything in one place including reviews for our six locations, marketing and reporting Cons Lack of customization with marketing, reporting, experiences and other daily uses Switched from [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Too many technical glitches causing issues in bookings Review Source CT Chelsey T. Dog groomer and business owner Consumer Services Used the software for: Less than 6 months ### "Helpful and convenient " August 28, 2024 4.0 Great! It is a very helpful app. I order take out a lot and use this app for orders and viewing restaurants etc. Pros The convenience of it definitely. I love that you can view the restaurant menu’s, make reservations and even see customer reviews. Cons It would crash on my phone every now and again, typically when I’m out of internet range. Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) DoorDash never met my needs, quality was bad, over priced etc. Review Source VR Verified Reviewer Intern Internet Used the software for: 2+ years ### "OpenTable – My Main Way of Making Reservations. Great Platform, But Needs More Transparency." April 19, 2022 5.0 Overall, I love using OpenTable and it's definitely my go-to reservation platform. Whenever I need to make a reservation, OpenTable is always my first choice for a platform! Pros I love how easy it is to book reservations to my favorite restaurants. The UI is just beautiful, and it's so easy to navigate, see what times are available, double check the reservation I made, contact restaurants, read menus, see photos, and even change my reservation. I just love the ease of use. Cons I least like how, by default, way more data than I knew was being shared with restaurants and marketers. Buried in settings, I figured out how to turn these features off, but I feel like OpenTable is deceptive about how much data is really shared with their business partners, marketers, and restaurants. Switched from [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Resy's platform is honestly very difficult to use. They make it difficult to reserve specific times (you can only search for general times of day, not times), and don't make it clear when there aren't available reservations. Review Source TA Tony A. General Manager Restaurants Used the software for: 2+ years ### "OpenTable Feedback" April 16, 2024 3.0 It feels like it is a necessity for restaurants to have this platform in order to succeed and OpenTable takes full advantage of it by squeezing as much as they can with monthly fees as well as per person booking fees. Pros Ease of use for both customers and restaurants. Dominates market share for booking reservations. Cons Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks. Huge market control makes it almost impossible to succeed as a restaurant if you are not using them. No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing. There is no option to rate diners the same way as restaurants are reviewed so you can select the best customers and decline and the rest during busy times. Alternatives considered [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)[Tock](https://www.capterra.com/p/157947/Tock/)[Rezi](https://www.capterra.com/p/103131/Dezrez-Estate-Agency-Software/) Reason for choosing OpenTable New restaurant so we needed as much exposure as we can get at the beginning to try and succeed. Review Source VR Verified Reviewer Regional Sales Manager Computer & Network Security Used the software for: 2+ years ### "I wish all restaurants used OpenTable" December 5, 2024 5.0 Overall I would rather use OpenTable rather than calling a restaurant. The user experience is amazing. Pros Ease and efficiency of booking a table. Immediate feedback. Rewards program Cons Rewards program is small and hard to achieve benefits. I also wish each restaurant would participate to be a one stop shop. Review Source JS Jacob S. BDR Computer Networking Used the software for: 2+ years ### "OpenTable for the Win!" December 23, 2024 5.0 Pros OpenTable is easy to use and gives updates when you are close to your reservation. Cons Honestly, OpenTable is great and so easy to use. I can’t think of anything bad. Review Source JR Jacalyn R. Owner Writing and Editing Used the software for: 2+ years ### "OpenTable Ease of Use" November 12, 2024 5.0 OpenTable provides the service as advertised. The experience of setting up the reservation is simple. Pros Ease of making reservations and including others. Cons I don't have any complaints about OpenTable, I believe it works well. Review Source OM Omar M. Healthcare Recruiter Human Resources Used the software for: 6-12 months ### "OpenTable Review" October 23, 2024 5.0 My overall experience is that OpenTable is positive, a good app that serves me in the best way possible. Pros What I liked most about OpenTable was the ability to make reservations at dining locations. Cons What I liked least about OpenTable was the portion of sales that they take from the restaurants that you reserve tables at. Review Source SB Sara B. Teacher Education Management Used the software for: 1-2 years ### "Awesome app!" September 8, 2024 5.0 I have been using open table for a few years now! Ease of access when it comes to a fancy date nite! Pros I liked that I was able to book a table instead of driving and finding out there was a long wait! Cons The only downside, is that it’s not availiable in every town, or for every place to eat! Review Source Jose V. Head of Strategy Marketing and Advertising Used the software for: 1-2 years ### "Best app for restaurants reservations" June 23, 2024 4.0 Pros It's easy to search and schedule reservations, the platform works very fast. Cons There are some features that are not than intuitive in the navigation like canceling a reservation. Review Source SG Savannah G. Graphic Designer Non-Profit Organization Management Used the software for: 1-2 years ### "Easiest way to make a reservation" June 6, 2024 5.0 Pros I love that I don't have to call into a restaurant. Instead, I can make a reservation conveniently from my phone at any time and ensure that we are correctly in the restaurant's system. I can even leave notes for the owner. Cons There have been times where it doesn't allow for us to make a reservation but there is indeed capacity at the restaurant. I think this is more of an error on the restaurant's end. Review Source Kelly M. Hostess Food & Beverages Used the software for: 2+ years ### "A great reservations software for restaurants " June 10, 2020 4.0 Everything about OpenTable for Restaurants was an experience worth remembering. I never found myself getting lost or hung up on a problem with the software and creating reservations for the guests frequenting the restaurant. It did such a fantastic job with estimating the time that a table will be sitting to eat, depending on their party size, and adjust the schedule based on this. There would be reminders and notes when this would be approaching so I could let the customers know in advance so they didn’t have to come in and get upset. It allowed us to be able to go above and beyond to ensure our guests had the four star experience they were paying for. Pros Where to start when it comes to the best features of the OpenTable software. First and foremost, it is incredibly simple to pick up how to use it after only a few reservations have been made, it’s that great of a system. As a front of the house team member, it allowed me to view the entire floor plan of the restaurant on screen in a visual way that made the most sense to me, which made making reservations that much easier. When it came time to create the reservation, it was a matter of clicking on the proper icon from either a view of the floor plan or a view of the timeline. You are shown an overall view of the guests names and their party size as well as given an estimated time their party will likely be sat given their past visits to the restaurant and based of the average time of a party that size. Cons The software version I used has since been updated several times and I’m sure anything that was missing then has been added by now. As a user for multiple years, I strongly believe that there was hardly anything I can think of that was wrong with OpenTable. It helped me complete my job efficiently and all the guests seemed to enjoy their process of using it as well. Review Source RM Rohan M. SM Education Management Used the software for: 2+ years ### "Great way to manage restaurant reservations!" March 10, 2022 5.0 Pros Very easy platform to use to find and book restaurants. You can search for restaurants by cuisines, location and availability and once you have made a booking you can also easily modify the booking by following the link in the email. If you make a booking and don’t turn up they also send you an email to ask you to cancel if you cannot make it so that small businesses are not impacted by people not Turing up for their reservations. All in all a very easy to use product and this is the only software I use to book restaurants in my city. Shame it is not available more widely across other countries! Cons I can’t think of any cons except sometimes, it’s possible that some slots that are cancelled are not always available on open table but I suspect that is got more to do with restaurant updating their availability rather than open table Review Source LM Leslie M. Beauty influencer Cosmetics Used the software for: 2+ years ### "Best system ever " May 12, 2022 5.0 I’ve use the system for years and years and it has been the best thing next to you sliced bread Pros There are so many features with OpenTable that are productive to us using it from letting us know how many people are in the party if they have any allergies we can text them and let them know there are tables ready Cons There are so many features with OpenTable that are productive to us using it from letting us know how many people are in the party if they have any allergies we can text them and let them know there are tables ready Review Source JC Jenna C. Auditor Accounting Used the software for: 1-2 years ### "Keeping both parties hoenst" May 31, 2022 5.0 Overall I think Open Table was a great an powerful tool that has changed the restaurant industry. Pros I have used this software as a hostess and has a restaurant goer. As a restaurant-goer, I enjoy this software as it allows ease of making reservations. Instead of calling restaurants for availability Open Table allows you to easily see time slots available. On the other hand, as a former server and hostess, Open Table automatically populated any reservations made. Further it allowed you to enter and maintain regular customers in the system. Open table greatly helped me do my job in estimating wait times and maintaining reservations. Cons Open Table is a tool, not a crystal ball. While it greatly helped me in my job as a hostess, sometimes wait times were off due to people lingering longer or unforeseen circumstances occurring. This cause people to show up to their reservations and having a slight wait. On the other hand, as a user you are able to block Open table from allowing more reservations in the event things get really backed up. Review Source KC Kimberly C. Regional Sales Manager - West Industrial Automation Used the software for: 2+ years ### "OpenTable is Imperative in this Day & Age" October 18, 2022 5.0 I find that OpenTable is a very good option for reservations and that my notes for special instructions are always followed. I also love the reward system. It is fun to build up points and receive Amazon gift cards after so many points are earned. It is also cool that they have the menus available to peruse before you arrive as well as special "experience" options that you can choose at some of the restaurants. Pros It is user-friendly, the calendar option is great, and the ability to invite guests is fantastic. I use OpenTable almost every day. I travel for work and use OpenTable to book all of my lunch and dinner meetings for my clients when possible. I love the rewards program, receiving Amazon gift cards every so often is always fun. I also really enjoy learning about new restaurants in the area I live in and in the towns, I am visiting for work or on vacation. The "experience" option is also fun and tells you a little bit more about each restaurant as you make your reservation. Cons The only two complaints that I have is that some restaurants pull open seating on certain days and that all restaurants so not participate in Open table. Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/)