# OpenTable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OpenTable the right Reservations solution for you? Explore 1320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/17313/OpenTable-for-Restaurants/reviews --- OpenTable 4.7 (1320) [View alternatives](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of OpenTable Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “The platform makes managing reservations straightforward for both guests and staff, and its large, established user base helps drive consistent visibility and bookings.“ April 27, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, there was limited flexibility around customization and branding, and restaurants often felt dependent on the platform’s ecosystem, with less control over direct customer relationships compared to other tools. While the system is reliable, some features and changes also felt restrictive unless you upgraded to higher‑tier plans.“ April 27, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “That said, the cost structure and limited flexibility stood out as challenges, especially for busy restaurants or those wanting more control over branding and direct customer relationships. Despite this, OpenTable remains a dependable, industry‑standard solution that delivers consistent results, particularly for establishments prioritizing exposure and ease of use.“ April 27, 2026 EH Elizabeth H MYSELFAccounting, Self-employedUsed the software for: More than 2 years. “The cons about opentable are the annoying texts, reminding me that I have a reservation over and over again.“ December 27, 2025 Kristen V Project ManagerConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “I like that you can make reservations in the app and you will get notifications of upcoming events. “ December 5, 2025 Claire M Quality EngineerMedical Devices, 11 - 50 employeesUsed the software for: 1-2 years. “Not many dislikes, only note is that if you don't have location services enabled the app is not as easy to navigate.“ May 15, 2026 WB Will B Co-Founder and Event ManagerArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “Open Table is easy to use, helpful when editing reservations, straightforward for Customer Communication and free of bugs and issues.“ January 12, 2026 IL Ilaria L Assistant Reservations ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself.“ November 22, 2025 ## Showing most helpful reviews Showing 1-25 of 1320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lee M. Director Marketing and Advertising Used the software for: 2+ years ### "Super-easy to use" June 17, 2022 5.0 After lots of research, it's one of the best systems out there for restaurants. And great value for money. Pros This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists. Cons The set up can be quote tricky, but once it's done, it's super-easy to manage. Alternatives considered [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reason for choosing OpenTable Mainly for their pricing and marketing. More eyeballs on OpenTable than the others. Review Source MG Mark G. Company Director Restaurants Used the software for: 2+ years ### "The leading restaurant booking system" October 15, 2025 4.0 Overall, I am very pleased with OpenTable. I use it at both of my restaurants and staff who work at both sites find it easy to navigate as they are used to the system. It is always easy to get in touch by phone with an expert from OpenTable who can explain how to do various things. Pros OpenTable is clearly the industry leader when it comes to restaurant reservation systems. It is easy to learn how to use and we can switch easily between our two restaurants within the same app. There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home. OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less. Any staff who are permitted to make changes can have their own log in for security reasons. It is easy to communicate with customers and message them if necessary - the advantage of customers ticking a box to allow contact for marketing is very useful too. Cons The cost involved when customers book through the OpenTable network. This is £2 per cover in addition to the monthly fee. Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/)[Guestplan](https://www.capterra.com/p/163295/eTender/) Reason for choosing OpenTable The ease of use and real time visual interface. Switched from [TogoTiki](https://www.capterra.com/p/212939/TogoTiki/) We were advised by another restaurant owner that OpenTable was the best option. Review Source RS Radha S. Legal Assistant Legal Services Used the software for: 2+ years ### "A Trusted Tool for Restaurant Visibility and Reservations" April 27, 2026 5.0 Overall, my experience with OpenTable was positive and reliable. It’s a well‑established platform that excels at reservation management, offering a smooth and familiar experience for both diners and restaurants. The real‑time booking system, guest management features, and broad customer reach made it an effective tool for maintaining visibility and streamlining front‑of‑house operations. That said, the cost structure and limited flexibility stood out as challenges, especially for busy restaurants or those wanting more control over branding and direct customer relationships. Despite this, OpenTable remains a dependable, industry‑standard solution that delivers consistent results, particularly for establishments prioritizing exposure and ease of use. Pros What I liked most about OpenTable was its ease of use and wide reach. The platform makes managing reservations straightforward for both guests and staff, and its large, established user base helps drive consistent visibility and bookings. I also appreciated the real‑time reservation management, guest preferences tracking, and reliable integrations, which made front‑of‑house operations more efficient and improved the overall dining experience. Cons What I liked least about OpenTable was the cost structure, particularly for reservation and cover‑based fees, which can add up quickly for busy restaurants. Additionally, there was limited flexibility around customization and branding, and restaurants often felt dependent on the platform’s ecosystem, with less control over direct customer relationships compared to other tools. While the system is reliable, some features and changes also felt restrictive unless you upgraded to higher‑tier plans. Review Source VR Verified Reviewer Project Manager Consumer Services Used the software for: 1-2 years ### "Open Table Review" December 5, 2025 3.0 Pros I like that you can make reservations in the app and you will get notifications of upcoming events. It will also include in your calendar Cons Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords. Review Source VR Verified Reviewer Commercial Advisor Oil & Energy Used the software for: 2+ years ### "Excellent map interface for finding nearby restaurants" April 10, 2026 5.0 Pros The ability to gain loyalty points and redeem them for gift cards. Also the ability to easily search which restaurants have availability in a certain map area. Cons Annoying emails asking me to write reviews. Some restaurants require credit cards just to book a reservation. Review Source KJ Katherine J. Director of Marketing and Events Food & Beverages Used the software for: 2+ years ### "OpenTable is Superior to the rest!" May 8, 2025 5.0 We've been using It for over 4 years and love it. It is easy to use for the Restaurant Management in the front and back end. We love how it has marketing tools inside the program so we don't have to add anything else on for internal marketing. Pros I love using open table for all Reservation Management software abilities as well as the Marketing side of Open Table. We've been using open table for over 4 years now and would recommend it to lots of restaurants in our area! Cons The pricing is very expensive compared to its competitors - which we understand due to all the usage you can get out of the software and it being well-known. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing OpenTable Because of all the functions it has and it is known to be the best software worldwide Review Source MS Michaela S. Event manager Hospitality Used the software for: 2+ years ### "My honest review of OpenTable " May 2, 2025 5.0 I recommend OpenTable for any venues that need exposure. It’s one of the top booking platforms if you can afford the service Pros I like that opentable has an app that’s easily accessible for venues. Super easy to adjust booking experiences, add users, monitor / limit functions. Tripleseat integration is a breeze. Cons OpenTable’s downfall would be pricing for venues. It offers great exposure but at a higher cost Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing OpenTable We initially changed from sevenrooms to OpenTable for the exposure from that platform. We have since moved back to just using sevenrooms Review Source JR Joelle R. Manager and customer service Food & Beverages Used the software for: 1-2 years ### "Wonderful software - a little pricey" February 13, 2025 4.0 OpenTable serves its intended purpose well, providing a straightforward platform for customers to easily find my restaurant. It offers a functional and reliable reservation system, but doesn’t evoke strong feelings—neither exciting nor disappointing. Its main role is focused on marketing, and the experience is generally neutral without any standout features. The reservation system works efficiently, with solid functionality and a range of useful features. It does the job, though it doesn’t go above and beyond. One downside is the cost. The price can feel a bit high, especially considering the platform is primarily used just for reservations. And, The waitlist feature was not the best fit for us. Reason for Choosing OpenTable I've been considering switching from OpenTable to Toast for our reservation system but am still figuring out how best to communicate the change to our customers, both existing and new. Pros Optimized bookings, seating flow, and intuitive reservation booking. The status updates for tabling is incredibly helpful as well. Cons Our waitlist was too complicated to implement. We still use our own in house waitlist.. managing the app and walk-in's became a communication issue for staff and guests. The cost is a little more than we would like as well. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing OpenTable OpenTable offered a more personalized experience, and we needed specifics in our specialty. Review Source Mark W. owner Restaurants Used the software for: 2+ years ### "Halfway there, but needs help" March 31, 2021 4.0 Table reservation management is the basic goal, and attracting new patrons is also right up there. On the latter, OT is only fair. They used to be better about bringing in new people, but seem to have changed their algorithm. But it's not as bad as the money grubbers at Yelp who go out of their way to prevent people from seeing your restaurant name unless you pay them absurd amounts. Pros OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it. Cons The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason. - Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done. - Example 2: Mobile Web and mobile app require constant re-login. PC does not. - Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required. Exasperating! Switched from [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) We started with OpenTable, went to SeatMe when OT got too expensive for the dedicated unit, and then were approached by OT with a better system (cloud-based). We never looked back. Yelp maybe works for huge restaurants but isn't practical for a small operation. Review Source VR Verified Reviewer Quality Engineer Medical Devices Used the software for: 1-2 years ### "Great App for Easy Reservations" May 15, 2026 5.0 Pros Easy and convenient reservations at many great restaurants. Also allows you to see the reviews of the space on the same platform which is great. Cons Not many dislikes, only note is that if you don't have location services enabled the app is not as easy to navigate. Review Source CT Chelsey T. Dog groomer and business owner Consumer Services Used the software for: Less than 6 months ### "Helpful and convenient " August 28, 2024 4.0 Great! It is a very helpful app. I order take out a lot and use this app for orders and viewing restaurants etc. Pros The convenience of it definitely. I love that you can view the restaurant menu’s, make reservations and even see customer reviews. Cons It would crash on my phone every now and again, typically when I’m out of internet range. Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) DoorDash never met my needs, quality was bad, over priced etc. Review Source VR Verified Reviewer Intern Internet Used the software for: 2+ years ### "OpenTable – My Main Way of Making Reservations. Great Platform, But Needs More Transparency." April 19, 2022 5.0 Overall, I love using OpenTable and it's definitely my go-to reservation platform. Whenever I need to make a reservation, OpenTable is always my first choice for a platform! Pros I love how easy it is to book reservations to my favorite restaurants. The UI is just beautiful, and it's so easy to navigate, see what times are available, double check the reservation I made, contact restaurants, read menus, see photos, and even change my reservation. I just love the ease of use. Cons I least like how, by default, way more data than I knew was being shared with restaurants and marketers. Buried in settings, I figured out how to turn these features off, but I feel like OpenTable is deceptive about how much data is really shared with their business partners, marketers, and restaurants. Switched from [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Resy's platform is honestly very difficult to use. They make it difficult to reserve specific times (you can only search for general times of day, not times), and don't make it clear when there aren't available reservations. Review Source KB Kathryn B. Director of Sales Hospitality Used the software for: 2+ years ### "Love Open Table! " August 5, 2019 5.0 OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday. I love that we can train our hosts quickly and use the software to make it an enjoyable dining experience for our guests. Pros From a sales perspective, Open Table is fantastic at making sure we have plotted the proper rooms for private events. It is constantly making suggestions and making sure we're in the right time slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is also a great hub to check reviews, see your seating from an app on your phone and make any changes on the go. Love the pop up function and notes section to make sure our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the right marketing tools turned on and become available to our guests. It is important that our guests have an ease of use to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software. Cons Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster. Reason for choosing OpenTable Point system that our guests like for loyalty, ease of use, customer service, guest center function. Review Source Response from OpenTable August 6, 2019 Hi Kathryn, thanks so much for taking the time to write a review! SR Sara R. Attorney Legal Services Used the software for: 2+ years ### "OpenTable - Super Convenient Restaurant Reservation Tool" December 31, 2024 5.0 Excellent. I use it all the time for easy restaurant reservations. Pros It is an easy and convenient way to reserve tables at your favorite restaurants and cancel/reschedule reservations. Cons Sometimes you have to enter your credit card information for certain reservations and you are charged if you cancel. Review Source JS Julia S. Director of Operations Food & Beverages Used the software for: 2+ years ### "Its the main star - but I wouldn't go all in" October 29, 2024 4.0 Easy to use and to customize. I like the mobile app on the client side. Cover flow helps with booking management. Guest data is not as robust as other platforms. Its worth using in conjunction with platform of choice so as to capture all guests Pros Most widely used platform makes it very powerful. Easy to use booking widget and making campaigns. Cons Very expensive if you can't route guests to book direct with your booking widget. Customer service has really gone downhill in the last few years. Review Source TP Tess P. Customer Care Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to Use Open Table" November 26, 2024 5.0 Very good, has been a part of many fun experiences dining out. Pros Very easy for making reservations, adjusting resos, getting information about a restaurant Cons I haven't run into any issues with it so far, it has only made the process of booking a reservation easier! Review Source OM Omar M. Healthcare Recruiter Human Resources Used the software for: 6-12 months ### "OpenTable Review" October 23, 2024 5.0 My overall experience is that OpenTable is positive, a good app that serves me in the best way possible. Pros What I liked most about OpenTable was the ability to make reservations at dining locations. Cons What I liked least about OpenTable was the portion of sales that they take from the restaurants that you reserve tables at. Review Source MK Marnie K. Designer Design Used the software for: 2+ years ### "Open Table is OK" September 5, 2024 3.0 Pros I like that it's pretty easy to use however it's crashed on me a couple times while using Cons It crashes and I've had situations where I couldn't cancel something and go penalized for it. Review Source BM Brandy M. Manager Warehousing Used the software for: 6-12 months ### "Love this " August 29, 2024 4.0 User-friendly, offers excellent marketing choices, and has strong support. The assistance we've received has been outstanding, both in terms of operations and from our representative. Pros This website/app is the top choice for making reservations. It offers a smooth experience and makes it very easy to explore your options for destinations. Cons I had no problem what so ever with the app. Review Source VE Vincent E. Clinical Sex Therapist Mental Health Care Used the software for: 2+ years ### "Love the App and Love the Rewards System" March 14, 2024 5.0 I have been using OpenTable for over six years (since 2018). I have accumulated wealth of points, rewards, and enjoy OpenTable VIP status and absolutely love my experince with this app. I only wish that more restaurants would adopt the app for their reservation system because it is so easy to use. Everytime I use to app, I always have my table waiting when I arrive at the restaurant. Beautiful! Pros I love that OpenTable is so intuitive and easy to use to book reservations. I have been using OpenTable since 2018 and have accummulated OpenTable VIP status with over 150+ booked and completed reservations. They have an awesome rewards system where you can redeem OpenTable points for cool things like Amazon gift cards. Cons I have one "if only" for OpenTable. If only. . .you could change the day of a reservation that is already booked, it would be GREAT! Currently, you can only change the time of the reservation. You cannot add people and you cannot change the day to an already booked reservation. You have to go in and cancel to start over. Review Source Kelly M. Hostess Food & Beverages Used the software for: 2+ years ### "A great reservations software for restaurants " June 10, 2020 4.0 Everything about OpenTable for Restaurants was an experience worth remembering. I never found myself getting lost or hung up on a problem with the software and creating reservations for the guests frequenting the restaurant. It did such a fantastic job with estimating the time that a table will be sitting to eat, depending on their party size, and adjust the schedule based on this. There would be reminders and notes when this would be approaching so I could let the customers know in advance so they didn’t have to come in and get upset. It allowed us to be able to go above and beyond to ensure our guests had the four star experience they were paying for. Pros Where to start when it comes to the best features of the OpenTable software. First and foremost, it is incredibly simple to pick up how to use it after only a few reservations have been made, it’s that great of a system. As a front of the house team member, it allowed me to view the entire floor plan of the restaurant on screen in a visual way that made the most sense to me, which made making reservations that much easier. When it came time to create the reservation, it was a matter of clicking on the proper icon from either a view of the floor plan or a view of the timeline. You are shown an overall view of the guests names and their party size as well as given an estimated time their party will likely be sat given their past visits to the restaurant and based of the average time of a party that size. Cons The software version I used has since been updated several times and I’m sure anything that was missing then has been added by now. As a user for multiple years, I strongly believe that there was hardly anything I can think of that was wrong with OpenTable. It helped me complete my job efficiently and all the guests seemed to enjoy their process of using it as well. Review Source VR Verified Reviewer Sr. Manager of Innovation Food & Beverages Used the software for: 2+ years ### "Open Table is critical for managing reservations" April 15, 2022 5.0 This is the best table reservation system I have trialed. It replaced the old school method where guests had to call and try to talk to someone about availability and it is so much more effective. I don't know how we operated without it for so many years. Pros It is the go-to for table reservations for restaurants. It is easy to use and the restaurant staff has easy visibility to the planned seating for the night. It really helps customers have a great dinner service because there is one less thing they have to worry about. Cons The reservation process for the customer can be a little frustrating. The software will only show a 1 -2 hour window on either side of your "target" reservation time. So you have to do the "trial & error" method to find a date / time that works. Review Source Sylvia H. Senior Digital Designer Design Used the software for: 1-2 years ### "OpenTable is a user friendly application that helps make booking easy. " July 21, 2023 5.0 Overall I've had a pretty good experience using OpenTable, no big issues as i've never been double booked which is my biggest fear. Pros I personally like the ease of use that OpenTable gives to users. For people who are usually on the go this is something that anyone can get their hands on. Cons No much that I don't like about OpenTable. Only thing that would be interesting is showcasing their other features. Review Source Alexandra C. Associate Director Market Research Used the software for: 2+ years ### "OpenTable Review" August 7, 2023 5.0 Love it! Would recommend to anyone because it has something for everyone! Pros I use OpenTable at least once a week to book reservations for either myself & my boyfriend or a group of friends and I absolutely love it. The best parts of the application are that you can customize what you're looking for (this is specifically helpful for dates/times and different types of food), keep track of your reservations and save favorites. I also love that you can share the reservation with other attendees and that it populates directly to your Google calendar so you never forget what you've booked! Cons The only thing that I dislike about OpenTable is that it does not include all restaurants in the area. I know that this is not the fault of OpenTable itself and that these restaurants have not signed up to use the application - but it just makes the whole process of finding a reservation more limited/difficult, especially when in a new area. Review Source KC Kimberly C. Regional Sales Manager - West Industrial Automation Used the software for: 2+ years ### "OpenTable is Imperative in this Day & Age" October 18, 2022 5.0 I find that OpenTable is a very good option for reservations and that my notes for special instructions are always followed. I also love the reward system. It is fun to build up points and receive Amazon gift cards after so many points are earned. It is also cool that they have the menus available to peruse before you arrive as well as special "experience" options that you can choose at some of the restaurants. Pros It is user-friendly, the calendar option is great, and the ability to invite guests is fantastic. I use OpenTable almost every day. I travel for work and use OpenTable to book all of my lunch and dinner meetings for my clients when possible. I love the rewards program, receiving Amazon gift cards every so often is always fun. I also really enjoy learning about new restaurants in the area I live in and in the towns, I am visiting for work or on vacation. The "experience" option is also fun and tells you a little bit more about each restaurant as you make your reservation. Cons The only two complaints that I have is that some restaurants pull open seating on certain days and that all restaurants so not participate in Open table. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.