--- title: "OpenTable Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OpenTable the right Reservations solution for you? Explore 1322 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/17313/OpenTable-for-Restaurants/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- OpenTable 4.7 (1322) [View alternatives](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of OpenTable Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “The platform makes managing reservations straightforward for both guests and staff, and its large, established user base helps drive consistent visibility and bookings.“ April 27, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, there was limited flexibility around customization and branding, and restaurants often felt dependent on the platform’s ecosystem, with less control over direct customer relationships compared to other tools. While the system is reliable, some features and changes also felt restrictive unless you upgraded to higher‑tier plans.“ April 27, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “That said, the cost structure and limited flexibility stood out as challenges, especially for busy restaurants or those wanting more control over branding and direct customer relationships. Despite this, OpenTable remains a dependable, industry‑standard solution that delivers consistent results, particularly for establishments prioritizing exposure and ease of use.“ April 27, 2026 Claire M Quality EngineerMedical Devices, 11 - 50 employeesUsed the software for: 1-2 years. “Not many dislikes, only note is that if you don't have location services enabled the app is not as easy to navigate.“ May 15, 2026 LC Louise C Marketing DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The platform streamlined the booking process for both staff and guests, reduced scheduling conflicts, and improved the overall dining experience.“ June 29, 2026 IL Ilaria L Assistant Reservations ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself.“ November 22, 2025 LC Louise C Marketing DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “What I liked most about OpenTable was how easy it made managing reservations and table availability in real time.“ June 29, 2026 JR Joelle R Manager and customer serviceFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “The price can feel a bit high, especially considering the platform is primarily used just for reservations. And, The waitlist feature was not the best fit for us.“ February 13, 2025 ## Showing most helpful reviews Showing 1-25 of 1322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lee M. Director Marketing and Advertising Used the software for: 2+ years ### "Super-easy to use" June 17, 2022 5.0 After lots of research, it's one of the best systems out there for restaurants. And great value for money. Pros This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists. Cons The set up can be quote tricky, but once it's done, it's super-easy to manage. Alternatives considered [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reason for choosing OpenTable Mainly for their pricing and marketing. More eyeballs on OpenTable than the others. Review Source MG Mark G. Company Director Restaurants Used the software for: 2+ years ### "The leading restaurant booking system" October 15, 2025 4.0 Overall, I am very pleased with OpenTable. I use it at both of my restaurants and staff who work at both sites find it easy to navigate as they are used to the system. It is always easy to get in touch by phone with an expert from OpenTable who can explain how to do various things. Pros OpenTable is clearly the industry leader when it comes to restaurant reservation systems. It is easy to learn how to use and we can switch easily between our two restaurants within the same app. There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home. OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less. Any staff who are permitted to make changes can have their own log in for security reasons. It is easy to communicate with customers and message them if necessary - the advantage of customers ticking a box to allow contact for marketing is very useful too. Cons The cost involved when customers book through the OpenTable network. This is £2 per cover in addition to the monthly fee. Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/)[Guestplan](https://www.capterra.com/p/163295/eTender/) Reason for choosing OpenTable The ease of use and real time visual interface. Switched from [TogoTiki](https://www.capterra.com/p/212939/TogoTiki/) We were advised by another restaurant owner that OpenTable was the best option. Review Source AH Alexis H. Registered Nurse Hospital & Health Care Used the software for: 2+ years ### "OpenTable Review" August 12, 2026 5.0 My experience with OpenTable has been all around good. It is a nice way to book reservations and join waitlists. Pros What I love most open OpenTable is the ability to see all of your reservations in one application all at once. Cons I have nothing negative to report about OpenTable. I have used it for a while and have not come across anything. Review Source VR Verified Reviewer Project Manager Consumer Services Used the software for: 1-2 years ### "Open Table Review" December 5, 2025 3.0 Pros I like that you can make reservations in the app and you will get notifications of upcoming events. It will also include in your calendar Cons Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords. Review Source LC Louise C. Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "Must Need App for Dinning" June 29, 2026 5.0 My overall experience with OpenTable has been positive. The platform made reservation management more efficient and provided a convenient booking experience for guests. Features such as real-time availability, automated confirmations, and table management tools helped streamline operations and improve customer service. Overall, it has been a reliable solution for managing reservations and enhancing the guest experience. Pros What I liked most about OpenTable was how easy it made managing reservations and table availability in real time. The platform streamlined the booking process for both staff and guests, reduced scheduling conflicts, and improved the overall dining experience. The user-friendly interface and automated confirmations also helped save time and increase operational efficiency. Cons What I liked least about OpenTable was that some features and integrations required additional costs, which could add up over time. There were also occasional limitations with customization options and reporting capabilities, making it more difficult to tailor the platform to specific operational needs. Review Source KJ Katherine J. Director of Marketing and Events Food & Beverages Used the software for: 2+ years ### "OpenTable is Superior to the rest!" May 8, 2025 5.0 We've been using It for over 4 years and love it. It is easy to use for the Restaurant Management in the front and back end. We love how it has marketing tools inside the program so we don't have to add anything else on for internal marketing. Pros I love using open table for all Reservation Management software abilities as well as the Marketing side of Open Table. We've been using open table for over 4 years now and would recommend it to lots of restaurants in our area! Cons The pricing is very expensive compared to its competitors - which we understand due to all the usage you can get out of the software and it being well-known. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing OpenTable Because of all the functions it has and it is known to be the best software worldwide Review Source MS Michaela S. Event manager Hospitality Used the software for: 2+ years ### "My honest review of OpenTable " May 2, 2025 5.0 I recommend OpenTable for any venues that need exposure. It’s one of the top booking platforms if you can afford the service Pros I like that opentable has an app that’s easily accessible for venues. Super easy to adjust booking experiences, add users, monitor / limit functions. Tripleseat integration is a breeze. Cons OpenTable’s downfall would be pricing for venues. It offers great exposure but at a higher cost Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing OpenTable We initially changed from sevenrooms to OpenTable for the exposure from that platform. We have since moved back to just using sevenrooms Review Source MH Meg H. Sales and Event Manager Restaurants Used the software for: 2+ years ### "Event review " April 29, 2025 4.0 Pros Everything in one place including reviews for our six locations, marketing and reporting Cons Lack of customization with marketing, reporting, experiences and other daily uses Switched from [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Too many technical glitches causing issues in bookings Review Source Mark W. owner Restaurants Used the software for: 2+ years ### "Halfway there, but needs help" March 31, 2021 4.0 Table reservation management is the basic goal, and attracting new patrons is also right up there. On the latter, OT is only fair. They used to be better about bringing in new people, but seem to have changed their algorithm. But it's not as bad as the money grubbers at Yelp who go out of their way to prevent people from seeing your restaurant name unless you pay them absurd amounts. Pros OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it. Cons The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason. - Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done. - Example 2: Mobile Web and mobile app require constant re-login. PC does not. - Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required. Exasperating! Switched from [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) We started with OpenTable, went to SeatMe when OT got too expensive for the dedicated unit, and then were approached by OT with a better system (cloud-based). We never looked back. Yelp maybe works for huge restaurants but isn't practical for a small operation. Review Source VR Verified Reviewer Commercial Advisor Oil & Energy Used the software for: 2+ years ### "Excellent map interface for finding nearby restaurants" April 10, 2026 5.0 Pros The ability to gain loyalty points and redeem them for gift cards. Also the ability to easily search which restaurants have availability in a certain map area. Cons Annoying emails asking me to write reviews. Some restaurants require credit cards just to book a reservation. Review Source JG Jamie G. Manager Entertainment Used the software for: 2+ years ### "5 Stars for OpenTable" July 10, 2025 5.0 I book most, if not all, of my reservations through OpenTable. I have never had any problems when using them They even reached out to me one time when there had been an issue on their end, making sure that I was accommodated. Pros I love that OpenTable is user friendly. There isn't a lot to navigate through to get to what you need. Basic and easy to use Cons If I had to pick any con when it comes to OpenTable...not enough places use it! More places need to get with and use OpenTable, they will not regret it. Review Source FC Frankie C. Adjuster Insurance Used the software for: 2+ years ### "Convenient!" January 13, 2025 5.0 Quick and simple with great convenience. Pros Have lots of restaurants that uses this app for diners to reserve table easily. Cons There is a limit on # of diners can be booked. Review Source KC Katie C. Admin Marketing and Advertising Used the software for: 2+ years ### "OpenTable Makes Dinner Plans Easier" November 1, 2024 4.0 OpenTable has helped my family and friends make lunch and dinner plans on the go! It helps us all get ideas of great local restaurants, and then choose a date and time to meet, without having to wait in long lines outside. Pros My favorite thing about OpenTable is that you can make reservations directly through the app, and you get email reminders up to the date of the reservation. It helps keep your guests aligned with the date and time! Cons I feel like not all restaurants are on OpenTable! I wish they would broaden their reach so that the majority of the restaurants around us could participate in it. Review Source AA Aiden A. Full Stack Engineer Computer & Network Security Used the software for: 1-2 years ### "Easy to Use Reservation tool" December 10, 2024 5.0 Pros Simple ui, easy to understand and use. Fairly reliable Cons No real complaints, I have experienced issues with scheduling however. Review Source VE Vincent E. Clinical Sex Therapist Mental Health Care Used the software for: 2+ years ### "Love the App and Love the Rewards System" March 14, 2024 5.0 I have been using OpenTable for over six years (since 2018). I have accumulated wealth of points, rewards, and enjoy OpenTable VIP status and absolutely love my experince with this app. I only wish that more restaurants would adopt the app for their reservation system because it is so easy to use. Everytime I use to app, I always have my table waiting when I arrive at the restaurant. Beautiful! Pros I love that OpenTable is so intuitive and easy to use to book reservations. I have been using OpenTable since 2018 and have accummulated OpenTable VIP status with over 150+ booked and completed reservations. They have an awesome rewards system where you can redeem OpenTable points for cool things like Amazon gift cards. Cons I have one "if only" for OpenTable. If only. . .you could change the day of a reservation that is already booked, it would be GREAT! Currently, you can only change the time of the reservation. You cannot add people and you cannot change the day to an already booked reservation. You have to go in and cancel to start over. Review Source CC Cynthia C. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "OpenTable is the Industry Standard. " December 21, 2021 4.0 My experience as a hostess in a high end jazz club has been great. Once you get the drift of using Open Table, it's easy to use and implement, easy to change tables around and has been an excellent source of information because it stores history on any client that is entered into the system. Pros The features most liked are the customer history, ability to bypass the standard programming for a table and put in special requests. I also like the ease of which you can change a floor plan and number the tables to accommodate various special occasion situations. And I like the ability to no-show a client and they receive that response. Also like the ability to enter in special codes like anniversary, birthday, special event, gluten free, etc. This all helps us to give the client a superior experience. Cons The system is only as good as what is programmed into it. You have to learn the tricks and tips to move around the Open Table system in order to get past what it tells you upfront. Review Source RM Rohan M. SM Education Management Used the software for: 2+ years ### "Great way to manage restaurant reservations!" March 10, 2022 5.0 Pros Very easy platform to use to find and book restaurants. You can search for restaurants by cuisines, location and availability and once you have made a booking you can also easily modify the booking by following the link in the email. If you make a booking and don’t turn up they also send you an email to ask you to cancel if you cannot make it so that small businesses are not impacted by people not Turing up for their reservations. All in all a very easy to use product and this is the only software I use to book restaurants in my city. Shame it is not available more widely across other countries! Cons I can’t think of any cons except sometimes, it’s possible that some slots that are cancelled are not always available on open table but I suspect that is got more to do with restaurant updating their availability rather than open table Review Source JH Jessica H. Hr & Marketing Assistant Hospitality Used the software for: 2+ years ### "Briliant day to day reservations software" July 23, 2021 5.0 Pros Opentable has a clear and easy to use software. It's very user friendly and I particularly love how intuitive it is with automatically assigning tables, drag and drop functions on the ipad version and how customisable the software is to suit your business. Cons The actual look and feel of the software seems a little outdated compared to direct competitors. I also wish there was more in-depth planning functions to assist with planning of bigger group bookings or events (such as pre-orders, run-sheets etc). Review Source JC Jenna C. Auditor Accounting Used the software for: 1-2 years ### "Keeping both parties hoenst" May 31, 2022 5.0 Overall I think Open Table was a great an powerful tool that has changed the restaurant industry. Pros I have used this software as a hostess and has a restaurant goer. As a restaurant-goer, I enjoy this software as it allows ease of making reservations. Instead of calling restaurants for availability Open Table allows you to easily see time slots available. On the other hand, as a former server and hostess, Open Table automatically populated any reservations made. Further it allowed you to enter and maintain regular customers in the system. Open table greatly helped me do my job in estimating wait times and maintaining reservations. Cons Open Table is a tool, not a crystal ball. While it greatly helped me in my job as a hostess, sometimes wait times were off due to people lingering longer or unforeseen circumstances occurring. This cause people to show up to their reservations and having a slight wait. On the other hand, as a user you are able to block Open table from allowing more reservations in the event things get really backed up. Review Source CO Christine O. Owner Hospitality Used the software for: 2+ years ### "Issues that need Attention" April 17, 2024 3.0 good , I dont' want to change reservations management yet. Pros Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc. This is annoying and blocks tables we lose at the last minute. I have requested that Opentable resolve this simple matter - ASK WHAT LOCATION the dinner wants. Thank you Cons $7.50 per booking is expensive.. Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel. We lose business and or we make diners angry. The POLICY needs to be MORE OBVIOUS to the diner, they will pay if they CANCEL SHORT NOTICE> Alternatives considered [Albacross](https://www.capterra.com/p/167503/Albacross-Website-Tracking/) Review Source SU Susan U. Server Restaurants Used the software for: Less than 6 months ### "Open Table For The Win! " August 22, 2023 5.0 So far our experience with open table has been great. Plea t if training, plenary of excellent communication and plenty of new business. The ability to make notes about our customers needs, wants, likes and dislikes is a great tool. Tracking our reservations is obviously very helpful, seeing our calendar booked out is wonderful, and gathering customer details for future communication and business is also a huge bonus. Pros We live in a small area and not a lot of restaurants use Open Table (assume due to the cost), so right off the bat this system is a win for us because it’s a tourist town. People come from other areas and are used to using this platform, so to be one of the few restaurants that’s available to make reservations is an incredible opportunity for us. It’s organization and marketing in one. We covered our monthly subscription in 1 night of use. Cons No complaints so far! We are new to using this system, but so far the training has been great, as has the business we’ve received using the system. Review Source GP Gladys P. Community Program Manager Non-Profit Organization Management Used the software for: 2+ years ### ""Table for two, please" has never been easier " March 26, 2024 4.0 Overall, if you're a frequent restaurant diner, you must have Open Table. There are places that will tell you there are no reservations available, but Open Table updates in real time when reservations are cancelled and will even notify you if a table opens in a booked-out restaurant you are looking to dine in. It's also great when dining with a group, because you can filter by cuisines, group size, distance and other factors. Pros I like being able to have options by simply using my location to find restaurants near me that have open tables for my group size. No more going from place to place, waiting for a table. I also like the reminders that come via text and the ability to add the reservation to my Google Calendar. Cons They have a rewards program, but the app makes it unclear as to how to qualify or what the qualifiers are to earn rewards, but it sends you a notification on each reservation that you didn't earn them. It's really confusing, because the reminder that you're not earning rewards should then include instructions on how to do so. Review Source LS Lisa S. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "OpenTable makes my chaotic life so much simpler." October 10, 2022 5.0 I think this is one of the best apps available. Pros I love the features of adding to calendars, sending reminders, inviting guests and canceling when necessary. I also love to see the ratings for the restaurants and their menus. Cons There is not anything that I don't like about the software. Review Source PD Paul D. Client Manager Business Supplies and Equipment Used the software for: 2+ years ### "Open Table Restaurant Reservation App" January 24, 2023 4.0 Open Table is my go to app whenever I am looking to make a reservation for my favorite restaurants. I highly recommend it. Pros For a free app, Open Table is a useful, convenient, and accurate restaurant app. Making table reservations is simple with Open Table. The ability to read reviews on the same application is convenient.. Cons Open Table is a well thought out restaurant table reservation application. It checks all the boxes. Review Source AD Amaria D. Event Coordinator Restaurants Used the software for: 2+ years ### "User friendly with good customer service " April 16, 2024 5.0 Great platform, user friendly for the restaurants as much as for the clients, very expensive especially if we want to compete with other restaurant who chose to spend money on the marketing add-ons. Pros Being able to manage reservation from anywhere, get data insights and the fact that anybody can quickly learn how to use it. Cons It is an expensive service, especially for a high volume restaurant. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.