# Page 2 | OpenTable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is OpenTable the right Reservations solution for you? Explore 1320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/17313/OpenTable-for-Restaurants/reviews --- OpenTable 4.7 (1320) [View alternatives](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Page 2 - Reviews of OpenTable ## Showing most helpful reviews Showing 26-50 of 1320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IL Ilaria L. Assistant Reservations Manager Hospitality Used the software for: 2+ years ### "Great as a secondary platform " November 22, 2025 5.0 From a restaurant point of view, you would need a platform that automate most of the action without checking every single minute. It is very useful to boost last minute reservations, however not ideal as a main booking platform. Pros OpenTable is a good platform for bookings management. It has a great look from guests point of view. Customer support is always very fast and responsive. Cons OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself. Reporting section quite difficult to use. Review Source BM Bruno M. Chef Restaurants Used the software for: 2+ years ### "A éviter, mauvais servis client" February 10, 2026 1.0 devenu trop gros, n'écoute pas ces clients restaurateur. A force de ne pas être écouté après presque 20 ans a travailler avec je vais ailleurs très décus Pros apporte des nouveau clients international surtout américain et anglais, ensemble assé facile à utiliser Cons vos clients abitués vont finir par utilisé l'application de opentable et ne plus passé par votre site ce qui va faire grimper la facture! Review Source JA Jason A. Commander Government Administration Used the software for: 2+ years ### "The best for bookings and reservations!" January 3, 2026 5.0 I have been very pleased and I’ve used it for many years. It is a very simple website to use, and I like that. It provides instant communication back to me, to include automatic calendar invites. Pros Great option for booking management. As a user, many restaurants have links on their websites to book reservations. I can also scroll the website for restaurants in my area and look at available times and seating options. Cons Nothing. The website is easy to use and widely accessible. I really don’t have any complaints. I highly recommend. Review Source AS Aimee S. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Last minute dinner plans? no problem! " June 10, 2025 5.0 Open table is a great app for finding a restaurant, especially last minute or at a busy time. You can see what each restaurant offers and read reviews and find out who has a table you can reserve at the time you need it. It makes the reservation for you, so you don't have to call around to get a table. We have discovered new places they we really enjoyed by using this app. Pros Easy to use and many restaurants to choose from. Available reservations and wait lists help us decide where to eat. Cons Some places are not on the app or don't take reservations, so it can't really help with those, but at least it gives reviews to help you know if you will like it. Review Source VR Verified Reviewer Quality Engineer Medical Devices Used the software for: 1-2 years ### "Great App for Easy Reservations" May 15, 2026 5.0 Pros Easy and convenient reservations at many great restaurants. Also allows you to see the reviews of the space on the same platform which is great. Cons Not many dislikes, only note is that if you don't have location services enabled the app is not as easy to navigate. Review Source AF Abbie F. Owner Sports Used the software for: 2+ years ### "AWESOME - it's such a great product" July 14, 2025 5.0 Pros OBSESSED - I use it so much. I love the ability to reserve a table and give a notification to the restaurant for special reservations (i.e. birthdays)! Cons Not all restaurants are on it. I wish everyone would have their restaurant connected with Open Table. Review Source TJ Tyla J. Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Endless options!" July 9, 2025 4.0 Pros It’s very user friendly, with tons of review to help anyone make a decision on where they want to go Cons Sometimes the log in process can be repetitive but that might be something out of everyone’s control. It’s good for security purposes. Review Source JI Jackie I. Events Coordinator Restaurants Used the software for: 1-2 years ### "Open Table Review" May 7, 2025 5.0 Pros Very user friendly and a great page layout. It makes it easy for users to learn how to use and also be able to see reservations easy! Cons Initially hard to set up with venue space, but their customer service was great in helping! Review Source EH Elizabeth H. MYSELF Accounting Used the software for: 2+ years ### "Opentable - great product" December 27, 2025 5.0 Overall I am very happy with OpenTable. I wish more restaurants used it so that it would be a one stop shop. Pros Hi, I love OpenTable. It makes it very easy to reserve dinner reservations without having to call and be put on hold. Cons The cons about opentable are the annoying texts, reminding me that I have a reservation over and over again. Review Source VR Verified Reviewer IT Support Analyst Retail Used the software for: 2+ years ### "Announce Your Presence" June 18, 2025 5.0 Pros Very easy to use for end users. Provides tremendous value and makes restaurants more appealing. OpenTable is an essential part of any restaurant's marketing strategy. Cons Categorization can be a challenge. Some places don't benefit from being pigeonholed as their creations aspire to work outside of traditional boundaries. Review Source MH Meg H. Sales and Event Manager Restaurants Used the software for: 2+ years ### "Event review " April 29, 2025 4.0 Pros Everything in one place including reviews for our six locations, marketing and reporting Cons Lack of customization with marketing, reporting, experiences and other daily uses Switched from [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Too many technical glitches causing issues in bookings Review Source JS Jake S. Program Manager E-Learning Used the software for: 2+ years ### "The Best Reservation Platform" April 9, 2025 4.0 OpenTable is the best reservation platform out there - the widest network, the most connected. Pros There are so many restaurants available to reserve through OpenTable. There's no doubt, if I'm going to make a reservation, this is my first look. Cons I find it hard sometimes to access menus. Review Source KC Katie C. Admin Marketing and Advertising Used the software for: 2+ years ### "OpenTable Makes Dinner Plans Easier" November 1, 2024 4.0 OpenTable has helped my family and friends make lunch and dinner plans on the go! It helps us all get ideas of great local restaurants, and then choose a date and time to meet, without having to wait in long lines outside. Pros My favorite thing about OpenTable is that you can make reservations directly through the app, and you get email reminders up to the date of the reservation. It helps keep your guests aligned with the date and time! Cons I feel like not all restaurants are on OpenTable! I wish they would broaden their reach so that the majority of the restaurants around us could participate in it. Review Source JG Jamie G. Manager Entertainment Used the software for: 2+ years ### "5 Stars for OpenTable" July 10, 2025 5.0 I book most, if not all, of my reservations through OpenTable. I have never had any problems when using them They even reached out to me one time when there had been an issue on their end, making sure that I was accommodated. Pros I love that OpenTable is user friendly. There isn't a lot to navigate through to get to what you need. Basic and easy to use Cons If I had to pick any con when it comes to OpenTable...not enough places use it! More places need to get with and use OpenTable, they will not regret it. Review Source WB Will B. Co-Founder and Event Manager Arts and Crafts Used the software for: Less than 6 months ### "Does the hardwork for you! " January 12, 2026 4.0 Useful in the sector to understand customer behaviour in relation to booking. Helpful when making changes to website, reservations or overall availability. Will continue to use it and hope it grows in the sector. Inspires trust too! Pros Open Table is easy to use, helpful when editing reservations, straightforward for Customer Communication and free of bugs and issues. It is useful for tracking customer behaviour regarding bookings and overall data analysis. Cons I would like greater depth of detail regarding customer data analysis, source of visit, time spent, repeat customer, payment etc. This would then be supported even better with AI powered analysis. Review Source FC Frankie C. Adjuster Insurance Used the software for: 2+ years ### "Convenient!" January 13, 2025 5.0 Quick and simple with great convenience. Pros Have lots of restaurants that uses this app for diners to reserve table easily. Cons There is a limit on # of diners can be booked. Review Source MF Mike F. Owner Restaurants Used the software for: 1-2 years ### "Arrogant Company" October 25, 2024 1.0 It was awful, too expensive, had no training, and did not support our restaurant. They only support false accusations and don't care about our restaurant's success. Pros It's well known. But there were NO pros for my company. They drained us monthly with their expensive plan and added little to no value in growing our company. Cons Far too expensive, customer service was deplorable, and their arrogance was overwhelming. We are a small business and could not afford their services any longer. Three days after we canceled our service, we received an erroneous review, and Open Table did not address the issue even though it had nothing to do with our restaurant. It was a personal opinion of how we accepted his criticism. With partnership like Open Table who needs enemies, if you have any other choice run from open table and utilize Tock. Review Source TV Tatiana V. Associate Director Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful!" December 4, 2024 5.0 Overall a great experience every time I use the app. It’s easy to navigate, I love that I can quickly and easily secure fun reservations. I also enjoy that they share insights like customer ratings, business address/hours, and any applicable dress codes. Pros Very easy to use and navigate the app. I can get reservations to top restaurants in a few clicks. Cons There’s not much I don’t like, perhaps I wish every restaurant used open table. Review Source VR Verified Reviewer Regional Sales Manager Computer & Network Security Used the software for: 2+ years ### "I wish all restaurants used OpenTable" December 5, 2024 5.0 Overall I would rather use OpenTable rather than calling a restaurant. The user experience is amazing. Pros Ease and efficiency of booking a table. Immediate feedback. Rewards program Cons Rewards program is small and hard to achieve benefits. I also wish each restaurant would participate to be a one stop shop. Review Source KB Kelly B. Owner Cosmetics Used the software for: 1-2 years ### "OpenTable for the win" March 6, 2025 5.0 It’s a great booking system. OpenTable provides accurate ratings and feedback to make sure you are aware of your dining options. Pros What I like most about OpenTable is the simplicity of the app Cons I don’t have any cons at this time for OpenTable Review Source JS Julia S. Director of Operations Food & Beverages Used the software for: 2+ years ### "Its the main star - but I wouldn't go all in" October 29, 2024 4.0 Easy to use and to customize. I like the mobile app on the client side. Cover flow helps with booking management. Guest data is not as robust as other platforms. Its worth using in conjunction with platform of choice so as to capture all guests Pros Most widely used platform makes it very powerful. Easy to use booking widget and making campaigns. Cons Very expensive if you can't route guests to book direct with your booking widget. Customer service has really gone downhill in the last few years. Review Source Julio G. Photographer Photography Used the software for: 2+ years ### "Love using open table" August 26, 2024 5.0 It's awesome to use and very user-friendly. You can create and cancel a reservation and you can see how busy a restaurant is if you're trying to book. Pros I love how it lets me pick out the details and specific times and to let them know if it's for a special occasion or not. It's awesome too, that you earn points.That can go towards things. Cons As of right now, I don't have any issues with open table. Review Source SW Stephanie W. Sr. Manager Fund-Raising Used the software for: 2+ years ### "Happy User" November 13, 2024 5.0 Pros I love being able to have the flexibility to ensure that I have a reservation at the place I want to eat at without waiting. Cons I'm not sure all restaurants keep their times up to date, nor sometimes they hold times back. Review Source TP Tess P. Customer Care Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to Use Open Table" November 26, 2024 5.0 Very good, has been a part of many fun experiences dining out. Pros Very easy for making reservations, adjusting resos, getting information about a restaurant Cons I haven't run into any issues with it so far, it has only made the process of booking a reservation easier! Review Source JR Jacalyn R. Owner Writing and Editing Used the software for: 2+ years ### "OpenTable Ease of Use" November 12, 2024 5.0 OpenTable provides the service as advertised. The experience of setting up the reservation is simple. Pros Ease of making reservations and including others. Cons I don't have any complaints about OpenTable, I believe it works well. 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