--- title: "Chekkit Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chekkit Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/173154/Chekkit-Reputation/" page_type: "product" language: "en" --- # Chekkit Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chekkit ## What is Chekkit? Chekkit is an all-in-one customer experience software. The Chekkit platform makes it easy to get great reviews online, be the obvious choice, and conveniently interact through all local channels like SMS, Facebook Messenger, Google Business Messages, Website Leads, and more. Chekkit offers a white-label platform for agencies to sell under their own brand. ## What is Chekkit used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Review Management](https://www.capterra.com/review-management-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 82 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $149 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chekkit?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chekkit.io&name=Chekkit) Rating Breakdown 4.8 +− Features4.8 Value for Money4.8 Ease of Use4.9 Customer Service4.9 Rating Breakdown 4.8 Features4.8 Value for Money4.8 Ease of Use4.9 Customer Service4.9 ## Chekkit Reviewers Verdict Updated August 2026 AI summary - Chekkit is well suited to small businesses and service teams that need affordable, centralized customer communication and review management. - Users most consistently value its competitive pricing, ease of use, and practical tools for review requests and chat-based messaging. - It helps teams boost review volume and respond quickly to customer inquiries, supporting better visibility and faster follow-up. - Buyers report negative points such as occasional issues with text message delivery, chat notifications, and picture messaging reliability. - Chekkit fits best where cost and simplicity matter most, but may require workarounds for teams needing flawless message delivery. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chekkit 4.8 (82) VS. [4.7 (706)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $149 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (82) Ease Of Use 4.7 (525) Value For Money 4.8 (75) Value For Money 4.5 (408) Customer Service 4.9 (72) Customer Service 4.6 (438) ## Chekkit alternatives Highest Rated [4.7 (2,745)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Podium](https://www.capterra.com/p/164285/Podium/) [4.2 (526)](https://www.capterra.com/p/164285/Podium/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164285/Podium/) [Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (537)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156926/Thryv/) ## FAQs about Chekkit Overview ### What problems does Chekkit solve? Chekkit solves low review volume, scattered customer conversations, and expensive reputation-management tools by making text-based review requests, web chat, and review responses fast and simple in one dashboard. Small businesses, healthcare offices, retail teams, service technicians, and sales staff benefit most when they need affordable ways to boost visibility and respond quickly. Answer based on 73 reviews Overview ### Which roles and teams benefit most from Chekkit? Chekkit is most used by small-business owners, office managers, and executive leaders who need to centralize customer communication and protect brand reputation. Marketing and sales teams use it to drive reviews, manage messaging, and support follow-up, while front-office staff in service businesses rely on it to streamline appointment and customer response workflows. Answer based on 82 reviews Overview ### What company size and industries is Chekkit built for? Chekkit is built primarily for small, service-oriented businesses, with 98% of reviewers coming from small companies and Retail leading at 21%. It also serves Health, Wellness and Fitness at 16% and Hospital & Health Care at 9%, fitting dentists, chiropractors, brokers, and similar professionals focused on gaining reviews. Answer based on 82 reviews Features and Usability ### What are the key features of Chekkit? Chekkit includes core reputation management and review monitoring, with reviewers most often highlighting review requests, review response management, and review generation for Google and Facebook. It also offers 2-way SMS messaging, website live chat and WebChat, canned response templates, shared conversation history, and file or photo sharing for customer communication. Answer based on 43 reviews Pricing ### How much does it cost and what fees or limitations are included? Chekkit starts at $149/month flat rate for the Basic plan, with Premium at 229/month, both billed month to month, plus a free trial. Reviewers often call it a better value than pricier competitors, though one said it may feel overpriced in some industries and another flagged high payment processing percentages. Answer based on 31 reviews Integrations ### Which third-party tools and platforms does Chekkit integrate with? Chekkit integrates with 15 third-party tools, including communication and workflow platforms such as ActiveCampaign, Calendly, CallRail, Gmail, Google Sheets, Intercom, Slack, and Zapier. It also connects with Toast POS, Housecall Pro, ServiceTitan, WooCommerce, JobNimbus, Podio, and PracticePanther Legal Software. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Chekkit offer? Chekkit provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide self-paced learning for teams getting started. Answer based on 1 reviews Getting Started and Support ### What customer support options does Chekkit offer? Chekkit provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe the support team as friendly, available for follow-up, and willing to help solve issues, with some noting fast, attentive responses and practical guidance during setup and ongoing use. Answer based on 8 reviews Patient and staff communication ### How well does Chekkit handle patient and staff communication? Chekkit makes patient and staff communication faster through SMS messaging, shared inboxes, and visible conversation history. Medical offices, field teams, and small business staff value quick responses, appointment follow-up, and photo sharing, though some mention limits around assigning conversations, user setup requirements, and occasional patient outreach concerns. Answer based on 22 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Chekkit supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming messages, allowing teams to deliver more consistent customer communication and quicker service. Chat/Messaging 4.8 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.8 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.8 (17) 58.82% of 17 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.9 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Chekkit 54 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Mass Texting: Send messages to multiple subscribers at the same time - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Online Payments: Accept and process online payment transactions - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Personalization: Adjust communications based on previous interactions or personal preferences - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Ratings/Reviews: Ratings/Reviews - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Video Support: Supports various video file formats - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.8 (82) 4.8 Based on 82 reviews ## Pricing Value for money 4.8 (75) Free Trial [View pricing plan details](https://www.capterra.com/p/173154/Chekkit-Reputation/pricing/) Chekkit Basic $149.00 Flat Rate,Per Month It includes: - All-in-One Inbox - Mobile App and Integrations - Reviews - Smart Replies - Webchat Chekkit Premium $229.00 Flat Rate,Per Month It includes: - All-in-One Inbox - Mobile App - Payments - Reviews - Reviews Widget and Integrations - Scheduler - Smart Replies - Textable Landline - Video Chat - Webchat Value for money 4.8 (75) 4.8 Based on 75 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (72) 4.9 Based on 72 reviews ## User reviews Overall rating 4.8 Based on 82 reviews Filter by rating 5(69) 4(13) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DB David B. Owner Health, Wellness and Fitness ### "Chekkit makes texting visitors and customers EASY!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2023 Our regulars customers can leave messages and know that we will reply with the information they need. Our new visitors see that there is someone at the other end providing answers to their questions rapidly. Pros With Chekkit, we can be reached quickly and therefore respond just as fast. There is a trace of texting correpondance. The service is great and the whole system is easy to use. Cons Nothing to report all has been fine since day one. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) It did not provide the ease of use. The options that Chekkit have are far superior. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SE Susan E. Regional Sales Manager Transportation/Trucking/Railroad ### "Superb System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2023 Great! Pros Everything! It's easy to use. Great response time by everyone at Chekkit, especially the help text. Better review link options for our customers. Easy deployment. Cons There isn't anything I don't like about Chekkit. I've only been using it a few weeks. Reasons for choosing Chekkit Price and ease of use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Julie M. Marketing Director Real Estate ### "Great Podium alternative" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2023 Pros Chekkit has all the functionality of Podium at a fraction of the price. Everything is easy to find, update, and manage in the user interface. Cons Honestly we like everything about it and wouldn't change a thing! Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium too pricey with unreasonable contract Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Rifat A. Digital Marketing Manager Utilities ### "Easy to set up & use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 25, 2023 Pros Chekkit has transformed our customer communication. With its easy-to-use live chat and text messaging features, we can interact with our clients efficiently. The ability to share files and gather reviews adds to its impressive functionality. Simple setup, user-friendly, and highly effective - a definite recommendation for all businesses seeking to upgrade their customer engagement. Cons Chekkit lacks few features we would like to see in future updates. More importantly, the mobile version needs improvement to match the user-friendly experience of the desktop version. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Patrick M. Manager Retail ### "Chekkit: A Year In Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2023 Pros Sending picture messages is very important to us. The app is easy to learn and use but more colors or obvious differences between all the selections could help with finding features faster. Cons We have occasional issues with picture messages not going either to the customer or from the customer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Ryan D. Head Of Digital Broadcast Media ### "Chekkit is one THE BEST SMS system that we've had" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 Over the last year, singing up with Chekkit has been a huge help to our company. Every interaction I have with the team is a pleasent one and I'm confident that they have my back when it comes to any request I have.Since originally signing up with 3 radio stations, we've grown with chekkit and have brought other brands on board. Pros Above all of the great features provided by Chekkit, it is their customer support and service that really helps them shine and blows me away.Working with our representative and the team to come up with solutions to various issues is amazing. The team really understands what we are trying to accomplish with the system and work all hours of the day to make sure that we are taken care of.Find customer service like this is difficult, which makes me constantly recommend Chekkit to industry peers. Cons There are too many negatives with the Chekkit system, and whenever issues have happened, the team has had solutions along the way. We've broken Chekkit multiple times with the amount of engagement we get as a radio station and they constantly have our backs.The only negative I can say is that the insights and analytics with our accounts don't function the way that'd like, to properly see our analytics on demand (they are working on this though). Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZipWhip was shutting down Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/) [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [Textmagic](https://www.capterra.com/p/147342/TextMagic/) [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Chekkit Chekkit offers a better service and was a company we planned to build a long term partnership with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZF Zane F. Sales Manager Music ### "An Honest Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 18, 2023 Overall a decent experience for the money, I wish the campaign marketing was easier. Pros It's simple to get started and individually message my clients. Cons There are SEVERAL quality of life features I miss from my old software. Not having a separate contact list within Chekkit of who can and can't be messaged, having to upload a CSV every time is a huge hassle. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN Derek N. Manager Retail ### "Chekkit - The Best Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2023 Pros The detailed and focused customer support that works with you almost immediately is great! The features you get at this price is amazing. Cons None at this point that I can think of, the team always takes care of the issue or comes up with a solution. Switched from [FATWIN Web Engagement](https://www.capterra.com/p/150551/FATWIN-Web-Engagement/) [Podium](https://www.capterra.com/p/164285/Podium/) Price and Customer Service Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reasons for choosing Chekkit Price and Customer Service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG Darron G. CEO and Director Health, Wellness and Fitness ### "Chekkit has been a game changer for our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 14, 2023 It was a much better experience than when using a competitor product which was less user friendly, had poor support and was signifcantly more expensive. Pros Affordable and easy to use. Better support, more functional. I like the fact that you dont have to assign a conversation to others inorder for other team members to interact with that client. Cons Not alot. I have found it very functional and easy to use. Reasons for choosing Chekkit Not applicable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kim H. Office Manager Construction ### "Nice product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 12, 2023 good Pros Easy to check reviews just not dates given Cons It does not date the reviews so when you go to see how many for the month you don't know the actual date Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Service was terrible Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173154/Chekkit-Reputation/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Podium vs Chekkit](https://www.capterra.com/compare/164285-173154/Podium-vs-Chekkit-Reputation)