# Chekkit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chekkit the right Live Chat solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173154/Chekkit-Reputation/reviews --- Chekkit 4.8 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Chekkit Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews DG Darron G CEO and DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “It was a much better experience than when using a competitor product which was less user friendly, had poor support and was signifcantly more expensive.“ July 14, 2023 RD Ryan D Head Of DigitalBroadcast Media, 201 - 500 employeesUsed the software for: 6-12 months. “The only negative I can say is that the insights and analytics with our accounts don't function the way that'd like, to properly see our analytics on demand (they are working on this though).“ July 18, 2023 DN Derek N ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “The detailed and focused customer support that works with you almost immediately is great!“ July 15, 2023 RD Ryan D Head Of DigitalBroadcast Media, 201 - 500 employeesUsed the software for: 6-12 months. “We've broken Chekkit multiple times with the amount of engagement we get as a radio station and they constantly have our backs.“ July 18, 2023 PM Patrick M ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Sending picture messages is very important to us.“ July 22, 2023 EB Elizabeth B Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I do feel like some of the functionality of the app is a bit dated.“ February 13, 2023 AR Anna R PartnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “You can customize so many things with it- responses, the icon on the website etc.“ January 12, 2023 NO Nife O Administrative ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Mad about how long it took me to find them.“ February 15, 2023 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brent M. Sales/Account manager Oil & Energy Used the software for: 1-2 years ### "MacKenzie review " February 15, 2023 5.0 Great! Pros All in one tool with customer relations management and a way to funnel reviews. Cons Occasionally, customers weren’t getting text messages. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Chekkit Cost Review Source RD Ryan D. Head Of Digital Broadcast Media Used the software for: 6-12 months ### "Chekkit is one THE BEST SMS system that we've had" July 18, 2023 5.0 Over the last year, singing up with Chekkit has been a huge help to our company. Every interaction I have with the team is a pleasent one and I'm confident that they have my back when it comes to any request I have.Since originally signing up with 3 radio stations, we've grown with chekkit and have brought other brands on board. Pros Above all of the great features provided by Chekkit, it is their customer support and service that really helps them shine and blows me away.Working with our representative and the team to come up with solutions to various issues is amazing. The team really understands what we are trying to accomplish with the system and work all hours of the day to make sure that we are taken care of.Find customer service like this is difficult, which makes me constantly recommend Chekkit to industry peers. Cons There are too many negatives with the Chekkit system, and whenever issues have happened, the team has had solutions along the way. We've broken Chekkit multiple times with the amount of engagement we get as a radio station and they constantly have our backs.The only negative I can say is that the insights and analytics with our accounts don't function the way that'd like, to properly see our analytics on demand (they are working on this though). Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Textmagic](https://www.capterra.com/p/147342/TextMagic/)[SlickText](https://www.capterra.com/p/155430/SlickText-com/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Chekkit Chekkit offers a better service and was a company we planned to build a long term partnership with. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZipWhip was shutting down Review Source AE Asha E. Dental assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ferris Lane Dental review " February 9, 2019 5.0 Experience is ok. A lot of patents won’t do the review even though they have consent at the appointment so that feels efforts are wasted. Pros The thing I like the most is the access to other companies reviews Cons The thing I liked the least is that there is no link between checkkit and my dental software and this haer is responsible for sending the review. It is sometimes hard to remember to send out a review but if there was a link between the two to have the patient selected without the user typing in all the info. Review Source AG Archie G. CEO Construction Used the software for: 2+ years ### "Easy - Inexpensive to the point" March 21, 2023 5.0 It's easy and they are not trying to charge you an arm and a leg for review management. Way worth the price. Pros This is great platform to have a chat available on the website and send review request easily, quickly to the point. Cons We would like a better, bigger chat symbol on our website Alternatives considered [Signpost](https://www.capterra.com/p/157887/Mia/) Reason for choosing Chekkit All of the above. It checks all the boxes of our needs I'm a simple, economical product Switched from [Signpost](https://www.capterra.com/p/157887/Mia/) Cost and easy of use. It's a fraction of other applications and we do not need the glitter and glam. We do good work and this is easy to ask for reviews Review Source HD Harold D. President Furniture Used the software for: 2+ years ### "Love Chekkit" March 8, 2023 5.0 Our experience with Chekkit has been awesome, highly recommend it Pros I can answer most questions when I am at home or the cottage Cons No complaints about Chekkit at all, it does everything we need it to do Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Less expensive and is a Canadian company versus an American company Review Source PS Paul S. President Construction Used the software for: 1-2 years ### "Great product with great price to match" April 17, 2023 4.0 Easy to use and transfer the inquiries to others in the organization seamlessly. Pros Easy to set up and implement. No downtime since we implemented over a year ago. Great value for the features and service provided. Cons Would like the populate function for the mobile app like the desktop version to find the templates quicker. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium was 5x more expensive for the same features. Review Source TR Trent R. President Real Estate Used the software for: 2+ years ### "No Brainer Product for Reviews and Text Communication" January 23, 2023 5.0 For the price, it is a no brainer for a small business that has customers that like to text questions. Pros I like that our office number is also a number that can be texted. All communication can go to a general inbox that can be assigned to a team member. Cons I have no complaints with Chekkit. It has met all our needs for this area of our business. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium was expensive. It was the exact same product as Chekkit for 4-5x the cost. You are also on a contract with Podium and you are not with Chekkit. Review Source DB David B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Chekkit makes texting visitors and customers EASY!" September 19, 2023 5.0 Our regulars customers can leave messages and know that we will reply with the information they need. Our new visitors see that there is someone at the other end providing answers to their questions rapidly. Pros With Chekkit, we can be reached quickly and therefore respond just as fast. There is a trace of texting correpondance. The service is great and the whole system is easy to use. Cons Nothing to report all has been fine since day one. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) It did not provide the ease of use. The options that Chekkit have are far superior. Review Source AW Alex W. marketing Retail Used the software for: 1-2 years ### "Chekkit at Wrights Furniture" May 20, 2021 5.0 Pros Chekkit is easy to use, scalable, and a great value. We can send product photos and pricing directly to the customer and use the text conversation as a makeshift quote sheet to reference. Customer Service is great. \[SENSITIVE CONTENT HIDDEN\] are quick to respond with any issues or questions. We can also bulk upload review requests to collect online reviews on facebook, google, and more. Cons I would like to be able to do group messaging and send more than one photo at a time. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Chekkit price, easy of use, and functionality. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) While Podium was a great platform, it offered features that we were paying for and did not necessarily need. Review Source VR Verified Reviewer Digital Marketing Manager Consumer Services Used the software for: 1-2 years ### "Chekkit works!" May 20, 2021 4.0 Largely excellent! A few minor issues have come, but the support staff appears to be right on it, from billing to more technical matters. Long story short, they are a valued partner that helps our brand reputation eclipse that of our competitors in five US states. Pros We use Chekkit for soliciting client reviews via text and email, and the integration with our Google My Business and Facebook pages is remarkably slick and easy to use. While Chekkit has many other features, getting reviews with a one-stop, predictable, effective solution is as good as it gets. Cons Like all software providers, Chekkit occasionally makes updates that need your attention so the features continue to work smoothly as intended. I would say a little communication or announcement would be appreciated. However, having said that, most of the changes have been easy and intuitive to figure out and solve for. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Chekkit Price and the fact Chekkit is a Canadian company. \[SENSITIVE CONTENT HIDDEN\] also appear willing to form a relationship. Review Source EG Eric G. President Retail Used the software for: 1-2 years ### "Excellent Product" May 20, 2021 5.0 We are really satisfied with the product and how it integrates with our business. Pros Very helpful to us. Allows us to easily communicate with our customers and helps us get good reviews. Cons nothing comes to mind. We are very satisfied. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium was a lot more expensive and clunkier. Review Source BC Brenda C. CEO Sports Used the software for: 1-2 years ### "Great tool for customer conversions " January 18, 2023 5.0 We use Smartwaiver and would love if it linked in with that app for our review and pre check-in process Pros We can instantly communicate with our customer via text for any changes to the reservation, pre-check in processes and review requests. Cons Would love it to integrate with our waiver program—Smartwaiver—to assist with review requests Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Greatly reduced cost with same features Review Source GC Gary C. Executive VP and CBO Marketing and Advertising Used the software for: 6-12 months ### "Excellent Alternative to Higher Priced Packages" October 31, 2022 5.0 Very positive experience. We white-labeled it to our customers with multiple deployments. Pros Cost and support help. Chekkit offered many of the same features of higher priced packages. Great support system and people! Cons Reporting features not as robust but support helped us tremendously. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Cost Review Source KT Karen T. Office Manager Construction Used the software for: Less than 6 months ### "Super impressed with Chekkit" May 31, 2023 5.0 Pros Set up was easy, great customer service and friendly staff. Features are fabulous and Chekkit does what other more expensive providers do. It was a no-brainer to switch over. There are even a couple of simple features that Chekkit has that my previous provider didn't have, that instantly made my life easier. Cons There is nothing about Chekkit that I don't like, so far! Review Source eH emilie H. office manager Medical Practice Used the software for: 6-12 months ### "Changed the way our team thinks about marketing completely" March 7, 2019 5.0 Always maintaining a great online presence. Helps us stand out online, and backs up our other marketing efforts, when people do hear about us, our reviews reflect how awesome our office is. Aggregating reviews, and all other social inboxes is key to being able to not only manage your online reputation but also responding to all the patients that leave reviews. Pros We used to use a lot of traditional advertising. Spend was high and the return was quite low. Chekkit team showed on how getting reviews on different platforms can get us new patients and to get us in the map pack often. The team worked really hard to help us get reviews, and new patients in the door. Have compared to other review platforms and chekkit seems to have all the bells and whistles, and top notch customer service. Cons everything has been good so far, from on boarding and training to set-up. Review Source EN Elissar N. Manager Retail Used the software for: 1-2 years ### "Mickey's " January 12, 2023 5.0 Great, i think customers like to give us good reviews Pros I love the software, it's easy and user friendly Cons nothing really all is good so far , love it Review Source SB Shannon B. Owner/Admin Construction Used the software for: 1-2 years ### "Quick and easy!" March 16, 2023 5.0 Very happy with product and recommend to others. Pros Chekkit helps our technicians make it quick and easy for our customers to provide a review/feedback about their experience. Cons I dont have anything I dis-like about Chekkit. Review Source AC Andrew C. General Manager Automotive Used the software for: 1-2 years ### "Review" May 25, 2021 4.0 they have been great from start to finish Pros inexpensive, easy to use, very good support team Cons app isn't great, clunky and not easy to use Switched from [Podium](https://www.capterra.com/p/164285/Podium/) price. Review Source MW Michael W. Vice President Construction Used the software for: Less than 6 months ### "Great Value" August 25, 2020 5.0 We have made substantial increases in our reviews. Pros The software is VERY easy to use and implement. Cons The only thing I have to say is that when the app notifies me of a new review and I click on it, it doesn't take me to the review it just takes me to the main oage then I have to click on reviews on the bottom. Just seems like direct navigation should be possible. Certainly not a make or break but just a refinement. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Chekkit Same features for less money Review Source Response from Chekkit May 21, 2021 Thank you Michael for your feedback. We will definitely add the direct navigation to the review page from the email - great idea! BB Brooke B. Office Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great Product and Fantastic Price " August 24, 2020 4.0 Love it! I used a similar product for over a year and it was almost 5 times the cost! I am saving so much money with Chekkit. Pros I love this platform, it makes communicating between our customers, office and field technicians so much faster and smoother. The functions allow us to keep track of what our customers are asking for, look at pictures as a team and confirm appointments. Cons I can't come up with a con right now, so far it's working great. Reason for choosing Chekkit Cost and features Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Cost! Review Source JE JOEY E. office manager Health, Wellness and Fitness Used the software for: 6-12 months ### "love love chekkit!! " February 19, 2019 5.0 overall experience has been awesome! Top notch customer service! Pros EASE OF BEING ABLE TO SEND REQUESTS, LOVE SEEING COMPETITORS RESULTS AS WELL Cons I LOVE EVERYTHING ABOUT CHEKKIT, HIGHLY RECOMMEND Review Source RB Russell B. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "A Great Way to Get Reviews" February 15, 2019 5.0 Pros Chekkit is a super easy way to interface with your customers and it makes it very easy for them to leave a review for you. All and all I am really imporessed with the platform Cons I think that as good as the platform is that it might be overpriced, at least in my industry. I realize that good reviews have value but given that there are other ways to get reviews I wonder if the product should be more affordable. Review Source KA Kurtis A. Group Internet Director Automotive Used the software for: Less than 6 months ### "Simple and effective review platform" February 8, 2019 5.0 Pros Very simple to use, does not require special training for staff. Also very effective at soliciting customer reviews. Cons No personalized logins for users, but a simple work around is each member inputting their name before sending the review Review Source JE Juline E. Media Relations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Chekkit Review" August 17, 2018 4.0 We were checking out a couple of different avenues when customer service from Chekkit contacted us. We had a great informative meeting in which we learned how Chekkit could help our business. So far things have been great, the dashboard is easy to use and if there is ever a question we are promptly helped. It is a great local company! Pros I found the software to be very straight forward and easy to use. If I had a question it was easy to get in touch with someone to help! Cons The only con that I could see so far would be that there is not too much room to edit the personalized message that is sent out. Review Source BT Ben T. Director of Sales Sporting Goods Used the software for: Less than 6 months ### "HomeSports admin" August 18, 2020 5.0 Pros The web chat feature is extremely helpful to update customers on inventory and answer questions Cons We haven’t run into any issues yet. Great product. Review Source Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.