# Page 2 | Chekkit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Chekkit the right Live Chat solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173154/Chekkit-Reputation/reviews --- Chekkit 4.8 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Chekkit ## Showing most helpful reviews Showing 26-50 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Jewellery Claims Advisor Retail Used the software for: 1-2 years ### "Good product, but not a rock star" January 25, 2023 4.0 Overall, the experience has been good. The staff are pleasant and supportive and helpful to whatever extent they are able. The pricing is decent and there is some flexibility when engaging multiple locations. Pros The straight interaction with clients/customers using SMS based messaging is very useful and the access to it from team member cell phones, without the need to divulge personal cell numbers is a big benefit. The ability to see communication thread history from all users is also very beneficial. Cons There are some issues with the way it creates and maintains notifications on the cell phone and there are also issues with the interaction with Google that are inhibited by email addresses that don't have the same domain as the company web site. This may seem like a Google issue, but we were able to do it with our previous provider, so it is not that simple. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Pricing was the driving factor Review Source CR Chuck R. Founder Information Technology and Services Used the software for: 2+ years ### "Kudos to Chekkit for lead generation" February 16, 2023 5.0 Easy to setup, customize, and deploy to my team to start getting reviews. As an added bonus it helps us when someone needs us to look at something using the video chat, or if we need them to send us a copy of a bill - take a pic and text it in... love it. Pros Ease of use to get positive feedback and reviews. Cons Actually, I thought about it and I have not got one thing I would complain about. Reason for choosing Chekkit features...all for 1 price and using our primary number. Review Source DN Derek N. Manager Retail Used the software for: 2+ years ### "Chekkit - The Best Value" July 15, 2023 5.0 Pros The detailed and focused customer support that works with you almost immediately is great! The features you get at this price is amazing. Cons None at this point that I can think of, the team always takes care of the issue or comes up with a solution. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Chekkit Price and Customer Service Switched from [FATWIN Web Engagement](https://www.capterra.com/p/150551/FATWIN-Web-Engagement/)[Podium](https://www.capterra.com/p/164285/Podium/) Price and Customer Service Review Source MC Mikey C. VP of Marketing Retail Used the software for: 2+ years ### "CHEKKIT is a game changer!" April 7, 2023 5.0 From the beginning of setup to training, to everyday use, everything is smooth and dependable. Pros Setting up CHEKKIT for our business was simple and streamlined. They are always available in the very few instances that we experienced issues. Cons Really nothing, everything we consider important is available and consistent. Reason for choosing Chekkit CHEKKIT was the winner above all other products Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Cost and lack of customer service Review Source CR Corey R. Owner Consumer Services Used the software for: 2+ years ### "Must have for a business of any size. " February 22, 2023 5.0 We have recommended Chekkit to multiple other businesses. It has all the same features as the expensive big boys at a fraction of the cost. Pros We use the live chat to give customers real time estimates. We also use text message marketing to keep in front of past clients. The most important feature are the reviews. We gain positive reviews daily using Chekkit. Cons We use Chekkit on a daily basis. The only drawback that I can think of is that I can’t assign a conversation to an employee exclusively. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Chekkit Cost Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Cost Review Source PM Patrick M. Manager Retail Used the software for: 6-12 months ### "Chekkit: A Year In Review" July 22, 2023 4.0 Pros Sending picture messages is very important to us. The app is easy to learn and use but more colors or obvious differences between all the selections could help with finding features faster. Cons We have occasional issues with picture messages not going either to the customer or from the customer. Review Source NO Nife O. Administrative Manager Hospital & Health Care Used the software for: 2+ years ### "Chekkit - Much better than Podium" February 15, 2023 5.0 It's been amazing. This is a very good company. Mad about how long it took me to find them. Pros Ease of use, easy to understand for new users as well. Cons users creation. Users created would need to have individualized work emails which our small business cannot afford. If possible, it would be great to have t Review Source RA Rifat A. Digital Marketing Manager Utilities Used the software for: 6-12 months ### "Easy to set up & use" July 25, 2023 5.0 Pros Chekkit has transformed our customer communication. With its easy-to-use live chat and text messaging features, we can interact with our clients efficiently. The ability to share files and gather reviews adds to its impressive functionality. Simple setup, user-friendly, and highly effective - a definite recommendation for all businesses seeking to upgrade their customer engagement. Cons Chekkit lacks few features we would like to see in future updates. More importantly, the mobile version needs improvement to match the user-friendly experience of the desktop version. Review Source DG Darron G. CEO and Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Chekkit has been a game changer for our business" July 14, 2023 5.0 It was a much better experience than when using a competitor product which was less user friendly, had poor support and was signifcantly more expensive. Pros Affordable and easy to use. Better support, more functional. I like the fact that you dont have to assign a conversation to others inorder for other team members to interact with that client. Cons Not alot. I have found it very functional and easy to use. Reason for choosing Chekkit Not applicable Review Source DH Don H. Owner Consumer Goods Used the software for: 1-2 years ### "Better product for less money" May 26, 2023 5.0 Terrific Pros It’s about a third of the cost of podium and its is very easy to get help if there’s an issue. Cons Nothing to dislike at this time. Would like to be able to except payments through Chekkit, but the % is to high. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Because of cost Review Source KG Kevin G. Owner Retail Used the software for: 2+ years ### "Great Value" April 8, 2023 5.0 Very positive experience. Pros Operates like other software we have had for a fraction of the price. Cons A little sluggish at times, especially inside the app. Review Source JM Julie M. Marketing Director Real Estate Used the software for: 1-2 years ### "Great Podium alternative" July 25, 2023 5.0 Pros Chekkit has all the functionality of Podium at a fraction of the price. Everything is easy to find, update, and manage in the user interface. Cons Honestly we like everything about it and wouldn't change a thing! Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Podium too pricey with unreasonable contract Review Source PF Pamela F. Owner Retail Used the software for: 2+ years ### "Excellent Tool for Live Chat & Reviews" April 12, 2023 5.0 Great. Pros Notifications. Well, one thing I don't like now, is that you asked me to give you a review, and I have, but you should shorten the requirements to complete a review. I had to add all this here in order to submit it. Cons I get double messages from each live chat. Review Source SH Scott H. Owner Furniture Used the software for: 1-2 years ### "Great Price and Value" April 21, 2023 5.0 One of the best values for the money. Pros Easy to use compared with other Chat based apps. Cons Attaching pictures on chat is tricky. The sizing is a bit off. Reason for choosing Chekkit Price Switched from [Heyday](https://www.capterra.com/p/264685/Heyday/) Price Review Source CL Churirat L. CFO Retail Used the software for: 2+ years ### "Great platform for small business owners " February 16, 2023 4.0 Love it. Pros Ease of use. have all the tools you need to grow your business. GREAT pricing. Cons I can't think of anything. I think Ckkit team is very good. Reason for choosing Chekkit Price , and support after purchased. Review Source RB Rebecca B. Manager Retail Used the software for: 6-12 months ### "Great Product, Great Price" May 16, 2023 5.0 Pros Chekkit is extremely user friendly and well worth every penny. Customers and employees alike appreciate the ease of access. Cons We really do not have any complaints about Chekkit. Our satisfaction level is very high. Review Source WP Will P. Owner Hospitality Used the software for: 1-2 years ### "Chekkit is the same as Podium but support and the prices are better at Chekkit" May 20, 2021 5.0 Excellent service. Pros I used Podium for a year then switched to Chekkit. The basic service is comparable but Chekkit's price was about 1/3 of Podium. If I have any issues, Chekkit responds in amazing ways. For example, I suggested that having emojis would be good in the chat function - so I think they re-programmed the software to accommodate me (and presumably everyone else who uses the service). Highly recommended. Cons The app on my iPhone is a bit buggy and sometimes I have to reload on the desktop - fairly frequently - and if I don't I might accidentally respond to an old message without the latest messages appearing. These glitches are easy to work around and I'm sure they will work on them over time. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) As above, cheaper. Review Source AL Amy L. Nurse Practitioner Hospital & Health Care Used the software for: 1-2 years ### "Woman's Clinic " May 20, 2023 5.0 Excellent, no problems. Pros We appreciate the ease of use with your product. Cons We do not have any issues with Chekket - we appreciate your product. Reason for choosing Chekkit lower cost Review Source Mike W. Chief Operating Officer Hospital & Health Care Used the software for: 6-12 months ### "Chekkit review" February 15, 2019 4.0 Overall, the experience with Chekkit was great, however, our organization wasn't ready to fully commit to using the software to the best of it's ability. In an ever changing world where online reviews will likely make or break a decision for someone to walk in your door, Chekkit certainly assists in getting the reviews required to promote your business. Pros Ease of use and assistance/training provided by the Chekkit team was great. The reps were great with our teams and Chekkit was always available for follow-up when required. Cons Conversion of text to review was lower than we anticipated. That could be in part due to Google requirements that in order to leave a review, one needs to have a gmail account. Review Source BR Bev R. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Pink Ribbon Boutique's Chekkit Review" March 13, 2023 5.0 Very Good! Pros It's very easy to use for both us and our clients. It's a great value! Cons I really have no dislikes. Compared to what we were using, can't ask for better. Reason for choosing Chekkit The sales person was much more helpful. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Price and functionality Review Source KH Kim H. Office Manager Construction Used the software for: 6-12 months ### "Nice product" June 12, 2023 4.0 good Pros Easy to check reviews just not dates given Cons It does not date the reviews so when you go to see how many for the month you don't know the actual date Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Service was terrible Review Source KW Katie W. Brand Marketing Manager Education Management Used the software for: 2+ years ### "We loved Chekkit" January 12, 2023 5.0 Pros We used it for years and loved the functionality and ease of use for our employees. We stopped using as our needs changed. Cons Could have a nicer looking interface, but this does not take away from function. Review Source ZF Zane F. Sales Manager Music Used the software for: 1-2 years ### "An Honest Review" July 18, 2023 4.0 Overall a decent experience for the money, I wish the campaign marketing was easier. Pros It's simple to get started and individually message my clients. Cons There are SEVERAL quality of life features I miss from my old software. Not having a separate contact list within Chekkit of who can and can't be messaged, having to upload a CSV every time is a huge hassle. Review Source JW Jason W. Agent Insurance Used the software for: 1-2 years ### "Important tool for our business!" February 10, 2023 5.0 Have had great experiences with Chekkit so far. We have used them for 2-3 years with great success. Pros Ease of text communications with our clients, the app is great. Cons Haven't had any issues in several years of use. Review Source SR Steve R. Owner Furniture Used the software for: 1-2 years ### "Valley Squire" February 12, 2023 5.0 Excellent Pros Ease of communication with customers and review format. Cons Customers do not have to leave a message for a negative review. Reason for choosing Chekkit referal Review Source Similar Products Featured