# Tonkean Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tonkean the right Business Process Management solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173174/Clockify/reviews --- Tonkean 4.4 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tonkean Ease of use 4.0 Customer Service 4.6 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MAR Marcelo Alejandro R. Head of Accounts Information Technology and Services Used the software for: 6-12 months ### "Loving the product" April 12, 2019 5.0 Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean. Metrics are also a powerhouse for us, that allow us to track how we are doing Pros Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders. Meetings and action items are always on point and ready for us Cons The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them Review Source Response from Tonkean April 16, 2019 Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible. CS Cody S. Senior Client Success Manager Computer Software Used the software for: 6-12 months ### "Powerful, complex, quite the learning curve" April 9, 2019 4.0 Pros Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform. Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated. Value of the service for the money is much better than similar services. Cons High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service. Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top. Review Source Response from Tonkean April 11, 2019 Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve. aY aaron Y. human resources Computer Software Used the software for: Less than 6 months ### "Good concept" April 5, 2019 3.0 Decent - still trying to find a home for it Pros Easy of use to on-board & good support. Cons Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts Review Source Response from Tonkean April 8, 2019 Thanks for the review and suggestions Aaron! We now have built-in templates in our product, which may help with providing some guidance. https://www.tonkean.com/templates/ Hope that helps in finding a use case for you. We'd also love to connect if you need more guidance! MS Matt S. Technical Support Specialist Automotive Used the software for: 6-12 months ### "Tonkean - helpful software" April 5, 2019 5.0 Pros My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler! Cons It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through. Review Source Response from Tonkean April 8, 2019 Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup. BB Bhaskarray B. Project Manager Capital Markets Used the software for: 1-2 years ### "Amazing Project Management Tool !!!!" April 5, 2019 5.0 It helped me to make my job much easier and faster. Pros Ease of integrating it with Slack. Runs super fast on Windows and Mac both Cons I would love to see it working on mobile phone just how it works on web browser Review Source Response from Tonkean April 8, 2019 Thanks for the review Bhaskarray! I'd recommend checking out mobile app both on iOS and Android and see if that provides a better experience for you on mobile! VR Verified Reviewer KM Web Development Manager Law Practice Used the software for: Less than 6 months ### "Easy to learn and perfect flexible Project Management solution for small teams" March 12, 2018 5.0 I realized how much time i waste following up on status of tasks when that could be easily more automated. Pros Ease of use and the UI are great. Mobile app and Slack integration are great. I found this much less software development centric than Jira and less Spread-sheety than Smartsheet. Cons It could potentially be too simplistic for more complicated and involved projects. It's flexible enough for me that i don't think i would run into that. Review Source AF Anthony F. Patent Attorney Legal Services Used the software for: 2+ years ### "Simplifies Case Management" July 30, 2019 4.0 Pros Tonkean has greatly simplified the process of managing client caseloads for several of our partners. It provides them with regular updates as to the status of cases, and allows them to ping associates for updates through the app. Cons As a non-admin user, I have very limited access on what I am able to do with the app, which can be frustrating when I am attempting to perform a simple task, such as assign a case to myself in Tonkean which has been previously assigned to be by a partner. Review Source TW Trenton W. content marketing manager Marketing and Advertising Used the software for: 6-12 months ### "Support is incredible" April 5, 2019 4.0 Pros The massive number and variety of integrations is seriously impressive. It definitely increases the value of the platform and the many use cases it can accomodate. Also the support we receive is timely, and they will often bend over backwards to assist with problems we run into. Cons Mobile app, lack of view variety, and limited notes ability on items. Review Source Response from Tonkean April 8, 2019 Thanks for the review and suggestions Trenton! Our team is happy to hear that you've been impressed with the support. VR Verified Reviewer Project Manager Information Technology and Services Used the software for: I used a free trial ### "Great product for project management" April 5, 2019 4.0 I had a pleasant experience with using Tonkean. Aside from not having the specific charts/graphs, I loved how easy to use the software was and the daily reminders that I was able to set to help to keep me on track! Pros Tonkean was great a great and continued to help our company stay orgainized. I loved the Tonkean bot that would sync directly with Slack. I would set up a daily reminder to pust updates into each of my projects and it would help to keep me on track during those days when I felt things were out of control. It was a simple system to learn and very clean. It allowed for transparency of projects and allowed other team members to see updates daily. Cons When using tonkean, we were looking for a system that would allow us to create charts and graphs to use with our customers to show progress and burndown. With not having the ability to create the specific apps we were looking to have we were unable to use Tonkean as a "one stop shop". Review Source Response from Tonkean April 8, 2019 Thanks for the positive comments! We're glad you had a positive experience. VR Verified Reviewer Director of Sales Computer Software Used the software for: Less than 6 months ### "Digital personal assistant" April 21, 2019 5.0 Good. If I had extra budget and time to configure, I probably would have kept on. helpful for people who are absent minded, or for keeping tabs on big teams Pros So, the way this was configured in our organization, it was built to send the sales team reminders about certain stages of our opportunities and focus on updating them regularly. This helped us keep on track with our sales and made sure everything was up to date. Cons The notifications became a bit tiresome. Review Source Response from Tonkean April 24, 2019 Thanks for the review! Carlos Andrés A. Asistente de Logística Logistics and Supply Chain Used the software for: 6-12 months ### "Respuestas no coinciden " November 27, 2022 5.0 Pros La fluidez del bot es lo rescatable ha que da respuestas instantáneas Cons Algunas respuestas automáticas no coinciden con lo consultado ya que es por el idioma que no reconoce Review Source JC Joe C. Vice President - Healthcare Insurance Used the software for: 6-12 months ### "Review" April 15, 2019 4.0 It is a decent program but I feel like Microsoft outlook reminders are just as effective some times. Something else needs to be added Pros It provides healthy reminders, helping track progress with agents which will definitely be important as my career prorgesses Cons It doesn't adjust when I mark an agent/opportunity as a "dead" lead...it will keep asking about that lead even though it is dead. Review Source Response from Tonkean April 17, 2019 Thanks for the review Joe! We're glad that you find the people and project coordination capabilities of the product valuable. I would also encourage you to take a look at some of the capabilities now available in the product to do full integration, automation, and orchestration of business processes. I think you'll find the breadth of capabilities powerful for use across the business! JN Joshua N. Director of Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Tonkean - An Administrative and Organizational Friend" April 12, 2019 5.0 Pros Tonkean has provided a remarkable help in getting our staff organized, updated and kept accountable. Pros for this software that contribute to that goal include: - Calendar of events and tasks - Categorization of tasks - Constant reminders for tasks - Custom Updates for owners of tasks Cons In its overall remarkable utility, what tonkean lacks is the ability to send text reminders other than email. Considering people respond much better to texts, sending reminders and updates via text messaging would bolster this system even more. Review Source Response from Tonkean April 16, 2019 Thanks for the review Joshua! We're glad you found the product useful. We will also take your suggestion into account. CR Corey R. HRBP Computer Software Used the software for: 1-2 years ### "Review of Tonkean" April 19, 2019 5.0 Pros The software is nice to look at and its fairly robust. Cons It can be easier to use. Overall some of the functionality isn't intuitive and ideally most software should be able to be used without having to look at a user guide or manual. Review Source Response from Tonkean April 24, 2019 Thanks for the review Corey! It's great that you found the product robust, and we appreciate the feedback. Part of our on-going effort to make the product more accessible is through the use of templates to get people started quickly. Feel free to check it out at: https://www.tonkean.com/templates/ MJ Michael J. Director of Client Success Computer Software Used the software for: 1-2 years ### "Great Business Dashboard" April 8, 2019 4.0 Pros Good value for money, able to set this up in a highly customizable way. Cons Would be great to have some industry standard reports pre-built so customers can start out quicker. Those reports can then be customized later. Review Source Response from Tonkean April 9, 2019 Thanks for review Michael! Glad you found the product provided good value. Michael P. Managing Partner Marketing and Advertising Used the software for: Less than 6 months ### "GREAT Idea, a litle hard to figure out" March 12, 2018 4.0 The reminder bot that gets updates Pros LOVE the idea of a bot emailing myself and my team to get updates so I don't have to! This makes managing a large to-do list easy Cons It's complicated to understand. I have a pretty simple business and the software seems like it is very well suited for a much larger company who can spend more time setting it up with all their systems. Review Source JR John R. CIO Hospital & Health Care Used the software for: 6-12 months ### "Good Value for quick updates" April 13, 2019 4.0 Pros It's a great solution for quick team updates on project status. Once you have the team trained to use the software and provide status via the tool it makes it easier for managers. Cons Need more robust project dashboards to see status across multiple projects more easily Review Source Response from Tonkean April 16, 2019 Thanks for the review John! We're glad that the tool helped to improve the day-to-day lives of your managers. VR Verified Reviewer Marketing Director Financial Services Used the software for: 6-12 months ### "Good Project Management Tool" April 22, 2019 4.0 I think for the price point it gets the job done, easy to use. Pros Love that it integrates with slack and I can get notifications/pinged when something needs my attention. Dashboards are helpful too. Cons Wish it was easier/ more user-friendly to upload documents that support our projects from a marketing perspective. Review Source Response from Tonkean April 26, 2019 Thanks for the review! VR Verified Reviewer Broker Insurance Used the software for: 6-12 months ### "Carter Wilcher Tonkean Review" April 8, 2019 5.0 Pros Ease of use. The software is easy to access and straight forward. Cons Frequency of updates. Can clutter up my email inbox. Review Source Response from Tonkean April 9, 2019 Thanks for the review! We appreciate that you find the product easy to use. The frequency of updates can be configurable in your workflow, so if you need any assistance finding the right volume of updates, feel free to reach out. MC Michelle C. UX Designer Computer Software Used the software for: Less than 6 months ### " Task Tracker & Reminder" April 12, 2019 4.0 Pros I like the interface of managing tonkean tasks and who they're delegated to. I like that you can set a due date and the owner or the task/project can give updates as to where exactly it's at. Cons For a non-manager, when you open up Tonkean in a web browser, it displays really poorly. The Slackbot part of Tonkean I also find confusing and not the best UX. Review Source Response from Tonkean April 16, 2019 Thanks for the review Michelle! We're glad that you found the solution useful. We also appreciate the feedback, as ensuring a great user experience in the product is of key importance for us. RM Rebecca M. Software Product Manager Logistics and Supply Chain Used the software for: I used a free trial ### "Tonkean" April 5, 2019 5.0 Pros Intuitive and easy to use. Worked extremely well with Slack, which made it easy to have my team use it without logging into yet another site to post updates. Lots of integration capabilities. Cons The price was too much to justify unfortunately. Ended up using tools we already had and free sites such as Trello. Review Source Response from Tonkean April 8, 2019 Thanks for the review Rebecca! Glad you found the product easy to use with Slack. Sorry to hear that you couldn't justify using our solution in production, but if there are any future business processes with justifiable ROI that we can help with, don't hesitate to reach out. MW Mike W. Manager, Quality Assurance Used the software for: Less than 6 months ### "Overall, Tonkean was a good improvement over managing project milestones in a spreadsheet. " March 14, 2018 4.0 Pros 1 - Love that it can take care of the communication and updates automatically. 2 - Good way of organizing lots of projects. Cons 1 - Manual updates to projects should be able to be done with less clicks. 2 - Updates/notes should keep dated, chronological history. Review Source PM Pat M. Pastor Used the software for: ### "Simple to set up. " March 15, 2018 5.0 Pros The automation is really great. I like the idea of being able to set something up and let it run for me. Cons It may need a better on boarding process for team members. Particularly not-so-tech savvy team members. Review Source BF Brittani F. Financial Analyst Consumer Goods Used the software for: I used a free trial ### "Tokean" April 8, 2019 4.0 Useful for team projects Pros I really appreciated the Ease of Use in Tonkean Cons My lease favorite feature of Tokean is that it is Web-based. Review Source Response from Tonkean April 9, 2019 Thanks for the review Brittani! Glad you found the product easy to use. I'd recommend checking out the mobile app in iOS or Android if you're looking for another interface! Let us know if you need any help. IC Ilene C. Corporate Development Lead Computer Software Used the software for: I used a free trial ### "Easy to use but pretty simple" April 12, 2019 4.0 Pros The software was easy to use and very intuitive Cons Pure project management - could use more functionality Review Source Response from Tonkean April 16, 2019 Thanks for the review Ilene! Glad that you found the product easy to use, and thanks for the suggestion. The product has actually evolved in the last year to encompass a full integration and process automation platform. Feel free to check out tonkean.com for the latest on the platform! Talk to a Capterra advisor for free and get results within 15 minutes.