Tonkean

Tonkean


4.5 / 5
27 reviews

Who Uses This Software?

Tonkean is made for operations teams (Customer, Sales, Finance, HR, IT, etc.) in mid-market and enterprise companies looking to automate manual tasks and human-in-the-loop processes.


Average Ratings

27 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $999.00/month
  • Pricing Details
    Discount on annual memberships. Based on number of transactions.
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Tonkean
  • tonkean.com
  • Founded 2015
  • United States

About Tonkean

Tonkean is a human-centric process automation platform that transforms the way people and systems work together. Tonkean Bot Workers are orchestrating thousands of business processes a day and seamlessly integrating enterprise systems like Salesforce, Slack, Google, Zendesk, Intercom, and 1000+ more. Using an intuitive and powerful Workflow Builder, you can easily streamline any business workflow end-to-end, including business logic, data manipulation, and people coordination.


Tonkean Features

  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Task Management
  • Third Party Integrations
  • Workflow Configuration
  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Visual Workflow Management
  • Dashboard
  • ETL - Extract / Transfer / Load
  • Metadata Management
  • Multiple Data Sources
  • Web Services

Tonkean Reviews Recently Reviewed!


Powerful, complex, quite the learning curve

Apr 09, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform.

Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated.

Value of the service for the money is much better than similar services.

Cons: High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service.

Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Vendor Response

by Tonkean on April 11, 2019

Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.

Loving the product

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders.

Meetings and action items are always on point and ready for us

Cons: The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Overall: Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean.

Metrics are also a powerhouse for us, that allow us to track how we are doing

Vendor Response

by Tonkean on April 16, 2019

Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.

Tonkean - helpful software

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

Cons: It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

Vendor Response

by Tonkean on April 08, 2019

Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.

Amazing Project Management Tool !!!!

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of integrating it with Slack. Runs super fast on Windows and Mac both

Cons: I would love to see it working on mobile phone just how it works on web browser

Overall: It helped me to make my job much easier and faster.

Vendor Response

by Tonkean on April 08, 2019

Thanks for the review Bhaskarray! I'd recommend checking out mobile app both on iOS and Android and see if that provides a better experience for you on mobile!

Tonkean is very useful, but could benefit from a more robust dashboard

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tonkean has made it very easy for one of our managing partners to keep any eye on all the projects in the works for one of our primary clients. I also think the reminders to update the status of different projects are helpful in spurring me to keep up to date on the software.

Cons: I am only an "ordinary user" (not a Tonkean administrator), so I am unable to create my own matters. Additionally, I wish there was an overall "dashboard" which didn't just list my outstanding projects, but actually showed the status and due dates for each in one easy to see and read place.

Vendor Response

by Tonkean on April 08, 2019

Thanks for the review and recommendation Anthony! We're glad that you found the product easy to use.

Support is incredible

Apr 05, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The massive number and variety of integrations is seriously impressive. It definitely increases the value of the platform and the many use cases it can accomodate.

Also the support we receive is timely, and they will often bend over backwards to assist with problems we run into.

Cons: Mobile app, lack of view variety, and limited notes ability on items.

Vendor Response

by Tonkean on April 08, 2019

Thanks for the review and suggestions Trenton! Our team is happy to hear that you've been impressed with the support.

Great product for project management

Apr 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Tonkean was great a great and continued to help our company stay orgainized. I loved the Tonkean bot that would sync directly with Slack. I would set up a daily reminder to pust updates into each of my projects and it would help to keep me on track during those days when I felt things were out of control. It was a simple system to learn and very clean. It allowed for transparency of projects and allowed other team members to see updates daily.

Cons: When using tonkean, we were looking for a system that would allow us to create charts and graphs to use with our customers to show progress and burndown. With not having the ability to create the specific apps we were looking to have we were unable to use Tonkean as a "one stop shop".

Overall: I had a pleasant experience with using Tonkean. Aside from not having the specific charts/graphs, I loved how easy to use the software was and the daily reminders that I was able to set to help to keep me on track!

Vendor Response

by Tonkean on April 08, 2019

Thanks for the positive comments! We're glad you had a positive experience.

Review

Apr 15, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It provides healthy reminders, helping track progress with agents which will definitely be important as my career prorgesses

Cons: It doesn't adjust when I mark an agent/opportunity as a "dead" lead...it will keep asking about that lead even though it is dead.

Overall: It is a decent program but I feel like Microsoft outlook reminders are just as effective some times. Something else needs to be added

Vendor Response

by Tonkean on April 17, 2019

Thanks for the review Joe! We're glad that you find the people and project coordination capabilities of the product valuable. I would also encourage you to take a look at some of the capabilities now available in the product to do full integration, automation, and orchestration of business processes. I think you'll find the breadth of capabilities powerful for use across the business!

Tonkean - An Administrative and Organizational Friend

Apr 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tonkean has provided a remarkable help in getting our staff organized, updated and kept accountable. Pros for this software that contribute to that goal include:

- Calendar of events and tasks

- Categorization of tasks

- Constant reminders for tasks

- Custom Updates for owners of tasks

Cons: In its overall remarkable utility, what tonkean lacks is the ability to send text reminders other than email. Considering people respond much better to texts, sending reminders and updates via text messaging would bolster this system even more.

Vendor Response

by Tonkean on April 16, 2019

Thanks for the review Joshua! We're glad you found the product useful. We will also take your suggestion into account.

Review of Tonkean

Apr 19, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The software is nice to look at and its fairly robust.

Cons: It can be easier to use. Overall some of the functionality isn't intuitive and ideally most software should be able to be used without having to look at a user guide or manual.

Vendor Response

by Tonkean on April 24, 2019

Thanks for the review Corey! It's great that you found the product robust, and we appreciate the feedback. Part of our on-going effort to make the product more accessible is through the use of templates to get people started quickly. Feel free to check it out at: https://www.tonkean.com/templates/

Digital personal assistant

Apr 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: So, the way this was configured in our organization, it was built to send the sales team reminders about certain stages of our opportunities and focus on updating them regularly. This helped us keep on track with our sales and made sure everything was up to date.

Cons: The notifications became a bit tiresome.

Overall: Good. If I had extra budget and time to configure, I probably would have kept on. helpful for people who are absent minded, or for keeping tabs on big teams

Vendor Response

by Tonkean on April 24, 2019

Thanks for the review!

Great Business Dashboard

Apr 08, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good value for money, able to set this up in a highly customizable way.

Cons: Would be great to have some industry standard reports pre-built so customers can start out quicker. Those reports can then be customized later.

Vendor Response

by Tonkean on April 09, 2019

Thanks for review Michael! Glad you found the product provided good value.

Easy to learn and perfect flexible Project Management solution for small teams

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and the UI are great. Mobile app and Slack integration are great. I found this much less software development centric than Jira and less Spread-sheety than Smartsheet.

Cons: It could potentially be too simplistic for more complicated and involved projects. It's flexible enough for me that i don't think i would run into that.

Overall: I realized how much time i waste following up on status of tasks when that could be easily more automated.

Good Value for quick updates

Apr 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a great solution for quick team updates on project status. Once you have the team trained to use the software and provide status via the tool it makes it easier for managers.

Cons: Need more robust project dashboards to see status across multiple projects more easily

Vendor Response

by Tonkean on April 16, 2019

Thanks for the review John! We're glad that the tool helped to improve the day-to-day lives of your managers.

Tonkean

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive and easy to use. Worked extremely well with Slack, which made it easy to have my team use it without logging into yet another site to post updates. Lots of integration capabilities.

Cons: The price was too much to justify unfortunately. Ended up using tools we already had and free sites such as Trello.

Vendor Response

by Tonkean on April 08, 2019

Thanks for the review Rebecca! Glad you found the product easy to use with Slack. Sorry to hear that you couldn't justify using our solution in production, but if there are any future business processes with justifiable ROI that we can help with, don't hesitate to reach out.

Good Project Management Tool

Apr 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Love that it integrates with slack and I can get notifications/pinged when something needs my attention. Dashboards are helpful too.

Cons: Wish it was easier/ more user-friendly to upload documents that support our projects from a marketing perspective.

Overall: I think for the price point it gets the job done, easy to use.

Vendor Response

by Tonkean on April 26, 2019

Thanks for the review!

Carter Wilcher Tonkean Review

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. The software is easy to access and straight forward.

Cons: Frequency of updates. Can clutter up my email inbox.

Vendor Response

by Tonkean on April 09, 2019

Thanks for the review! We appreciate that you find the product easy to use. The frequency of updates can be configurable in your workflow, so if you need any assistance finding the right volume of updates, feel free to reach out.

Overall, Tonkean was a good improvement over managing project milestones in a spreadsheet.

Mar 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money

Pros: 1 - Love that it can take care of the communication and updates automatically.

2 - Good way of organizing lots of projects.

Cons: 1 - Manual updates to projects should be able to be done with less clicks.

2 - Updates/notes should keep dated, chronological history.

Task Tracker & Reminder

Apr 12, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the interface of managing tonkean tasks and who they're delegated to. I like that you can set a due date and the owner or the task/project can give updates as to where exactly it's at.

Cons: For a non-manager, when you open up Tonkean in a web browser, it displays really poorly. The Slackbot part of Tonkean I also find confusing and not the best UX.

Vendor Response

by Tonkean on April 16, 2019

Thanks for the review Michelle! We're glad that you found the solution useful. We also appreciate the feedback, as ensuring a great user experience in the product is of key importance for us.

Tokean

Apr 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I really appreciated the Ease of Use in Tonkean

Cons: My lease favorite feature of Tokean is that it is Web-based.

Overall: Useful for team projects

Vendor Response

by Tonkean on April 09, 2019

Thanks for the review Brittani! Glad you found the product easy to use. I'd recommend checking out the mobile app in iOS or Android if you're looking for another interface! Let us know if you need any help.

Easy to use but pretty simple

Apr 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The software was easy to use and very intuitive

Cons: Pure project management - could use more functionality

Vendor Response

by Tonkean on April 16, 2019

Thanks for the review Ilene! Glad that you found the product easy to use, and thanks for the suggestion. The product has actually evolved in the last year to encompass a full integration and process automation platform. Feel free to check out tonkean.com for the latest on the platform!

Simple to set up.

Mar 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The automation is really great. I like the idea of being able to set something up and let it run for me.

Cons: It may need a better on boarding process for team members. Particularly not-so-tech savvy team members.

We are thinking to begining on the RAp Worl,

Apr 16, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We vare a Company who has experience in ML, IOT AM

Cons: Automatitation of process that are the part important in our Value offer to the customers

Overall: It has the process that we are thinking to use who part of our solutions.

Vendor Response

by Tonkean on April 23, 2019

Thanks for the review!

GREAT Idea, a litle hard to figure out

Mar 12, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: LOVE the idea of a bot emailing myself and my team to get updates so I don't have to! This makes managing a large to-do list easy

Cons: It's complicated to understand. I have a pretty simple business and the software seems like it is very well suited for a much larger company who can spend more time setting it up with all their systems.

Overall: The reminder bot that gets updates

Good concept

Apr 05, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy of use to on-board & good support.

Cons: Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts

Overall: Decent - still trying to find a home for it

Vendor Response

by Tonkean on April 08, 2019

Thanks for the review and suggestions Aaron! We now have built-in templates in our product, which may help with providing some guidance. https://www.tonkean.com/templates/

Hope that helps in finding a use case for you. We'd also love to connect if you need more guidance!

Great integrations, and ease of setting up those integrations

Mar 18, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ease of setting up integrations with other services such as Slack, Salesforce, etc. The Dashboard was clean with a great UI. Aggregation of information was concise.

Cons: Nothing really, just not the product I need at this time. I have many of these custom integrations in the current services I have developed myself.

Overall: I did not have any benefit for myself, but I can see how others would benefit greatly from this service.

Easy to use and very consumer focused.

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customer service and ease of use. They worked with me extremely close to figure out how we could work best with them. If I had a problem they would respond quickly and would get it solved.

Cons: Still working on perfecting the system for eCommerce brands. Fairly new program so some hiccups in the beginning but nothing too disruptive.