Average Ratings

66 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • EngagePHD
  • www.engagephd.com
  • Founded 2007
  • United States

About EngagePHD

Cloud-based digital signage CMS that allows you to build, deploy and manage content on your digital signage network. With over 25,000+ global endpoints, EngagePHD is trusted by hundreds of recognizable brands and is used in almost all industry verticals and applications. EngagePHD has the power to design and build many different digital signage applications like Video Walls, Way Finding, Digital MenuBoards, ReaderBoards and interactive digital signage.


EngagePHD Features

  • Automatic Player Updates
  • Content Scheduling
  • Media Library
  • Multi-Screen Support
  • Remote Deployment

EngagePHD Reviews Recently Reviewed!


Title your review

Sep 11, 2018
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like about the engage software is the cloud based. It's user friendly enough to be able to pass onto our marketing team so they can add and schedule their own content. The price point is right on key and ordinarily the support team is right there to fix an issue when a ticket is submitted.

Cons: There are numerous functionality glitches that can be frustrating at times. If we have content that expires I would like to be able to just delete the asset and have it removed from all playlists, instead you have to go to each playlist and remove the asset and then delete.

I wish there was a way you could load in one piece of content then assign multiple show dates. We have night where there may be a beer special, instead of loading up the playlist with 8 seperate instances it would be nice to be able to add mulitple date parameters.

Also when editing an asset and in folder view, if you go in and change the date of that asset instead of returning you to that folder view it kicks you all the way back out to the root.

Lastly, I wish there would be some sort of email sent out when you have to reauthenticate to Engage. This unforutnately happened during an event when something needed to be changed ASAP and I did not receive any confirmation email to be able to log in.

The saying goes, time is money, and these cons definitely do not make the software very time efficient.

Football Stadium Digital Screens made by a Beginner!

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Quality of images

Constant support from company

I am by no means a graphic designer, but with a large amount of menu changes for events, EngagePHD makes me feel like I am one! Thank you!

Cons: While this is not a "con", because I haven't found any yet, I just wish there was a smart phone app, because the desktop website is a little difficult to navigate from my phone. It can be done however, as I've stood in front of a screen and updated it from my phone.

Overall: Prior to having access to EngagePHD, I would have to go around to every screen in my stadium and take down printed menus, put up new ones for different prices levels/events. Now, after installing digital menu boards, which I also purchased through Ping, I am able to, almost instantly, update all of my screens from a desktop computer. There project management team and design team are fantastic to work with as well.

Thank you Ping!

Capterra-loader

Glitches

Sep 11, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This is the first time using an application like this and I like the whole thing works.

Cons: This could be far better.

- the layout workspace is limited. every time you have to adjust zoom in and zoom out to see what we have done.

if you zoom out the whole menu go smaller for resolving this it should have zoom out option just for the workspace display and the side menu bar stay the same size.

- When you do a preview of the layout you have to zoom out the browser otherwise you won't be able to see it or you can scroll down.

- the style options , if you change one style and it automatically changes all layout font just because of that.

-you cannot add multiple layouts and assign one from that to the screen. we always have to delete the old layouts and add just the current one to display it on the screen.

-sometimes the screen save the old layouts and show up with the new one. It takes three or four restarts to fix.

- the allignment never matches with the computer and screen. It takes a lot of time and effort to do it.

-sometimes when you click a layer and it stick with the mouse; we have to double click so many times to put it in the same position.

Overall: There are so many benefits mostly advertisement; it explores us more opportunity to do a better advertisement and make more profit out of it. Apart from the workspace stability this is a good application and I am sure that you guys can do better to improve the customer experience . Thanks

The Best By Far on the Market!

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simple fact that you can control multiple locations from a cloud based system makes my life easy. The designer is simple to operate. Scheduling content is a breeze! You can even schedule assets to expire so you never need to manually remove content.

Cons: Cons are hard to find, but the fact that they do not use simple fonts, and you need to set up "Styles" can be a pain

Overall: I have several hundred screens deployed in almost 75 locations and I can manage them in 15 minutes a week. I can set up groups and deploy different content to different stores with a click of a mouse

PingHD for Convention Center

Sep 11, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service and support has been outstanding. PingHD are responsive to questions and issues, they stand behind their product and if there is an issue, they make it right. Integration with our room booking software - all events are downloaded into PingHD and displayed on digital signs automatically. Templates can be updated / changed easily by non-technical staff. Changes can be made from either a computer or smartphone. Tight integration with SOC (software on chip) screens enables us to schedule on/off times, receive network and temperature info for each screen and alert us to any offline players. Hardware purchase is cost effective as we don't need an external media player, a big step forward compared to many other signage platforms.

Cons: Software could be more intuitive, however, after using the software on a regular basis this issue is trivial.

Overall: PingHD are very responsive to my questions and respond quickly to tickets. They have a small dedicated team who care about their software and about their clients. The software is reliable, the responsive design allows us to access the software quickly and easily from any device (computer, phone, tablet etc.). Overall very happy with PingHD and the service they provide.

Capterra-loader

PingHD Review

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: PingHD has incredible customer service. We love working with them. Our digital menu solution has worked very well since implementation. The way PingHD integrates with Tizen (Samsung) based screens and how it handles the screen assignment makes it extremely easy to deploy.

Cons: The web interface designer needs some work. It claims it is WYSIWYG but it's not. The design on the screen may look different from the preview on the browser.

Overall: PingHD's dev team worked with us to integrate our POS system. They are also constantly releasing features and enhancements as well as fixes. Our company did over 400 TVs in a few weeks without any major problems.

From the point of view of a channel partner

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are lots of software platforms out there that do essentially the same thing as Engage. I was impressed most by the people. The support team was very approachable and personable and has been a great help in working out odd client requests and supporting the customization requests of our clients.

Cons: The layout screen doesn't seem to scale well depending on which browser you use. Also, in the layout screen, it can be difficult sometimes to determine where you have to click to grab objects.

When navigating a client's "site", I often find myself having to go back out to the master tenant list and then navigating back to where I need to be. The icons on navigation bar that appears in the upper right aren't overly intuitive and I usually have to hover over buttons to figure out which one I want. Overall, I think the UI could use some polish but I understand that that's no small task.

Overall: Overall, I think this is a great solution with significant potential. It fits nicely with clients who need more than just a single Brightsign player but who aren't quite ready for a full-blown on-prem Scala deployment.

Our clients love the product. Keep up the great work.

Engage PHD / Front Counter Screens

Sep 13, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to show photos and schedules to customers at our counter. To display what we offer in a tasteful format.

Cons: It seems that I (the average human using electronics) need a significant amount of help when editing photos and videos. It's not the most user friendly, but then again - I could probably learn more about how to use it!

Overall: It has helped tremendously with posting schedules and displaying photos and video for customers to watch when they are waiting in line to check-in for their flights. There is a lot more that we can do with it, and I'm hoping to utilize it more very soon. A great way to display what we offer.

Overall a really good software

Sep 14, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use and navigate through. It's intuitive and even with the recent updates, it only takes thirty minutes to learn how to use the new version.

Cons: It has glitches. Sometimes when copying layouts from one network to another, instead of copying the layout currently working on, it grabs an old one that was used months ago. It forces you to have to start over again; which adds unnecessary time.

Overall: The overall experience is fine. I would insist on fixing those glitches as it adds time to the projects we work on. But the other than that, the software runs well and it's easy to navigate and use.

Great service and support!

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Working with PingHD is very simple, they are fast to get screens up and installed and ready for use. They also built a video wall that looks great and is also easy to manage.

Cons: Sometimes I wish they software was easier to navigate to do quick tasks

Overall: PingHD has helped us have amazing digital signage that is easy to update and administer. Their support is out of this world and they are always fast to help with any problem.

Love this product and it's easy to use

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Once we had templates in place, we've been able to communicate all kinds of information to our Team Members in an organized, professional manner.

The Customer Support Team is very quick to respond to my questions/issues. It seems I'm always trying to get things done quickly and they ALWAYS have the solution I need.

Cons: We had some difficulty with running "movies" and wish there was a live feed we could use without having some kind of browser.

Overall: Effective communication in real time with Team Members.

Overall a worthy investment

Sep 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to control multiple boards within one design

Cons: Inability to turn on and turn off softwares from a website. Must be done physically in front of the monitor.

Overall: Overall satisfied with the product. While the software needs time to get us to, once you understand it, it's easy navigate, though there are a couple of extra step that are needed in order to accomplish creative flexibility.

Helpful digital signage software

Sep 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how easy it is to add or remove products from the menu

Cons: The formatting and lack of maximum characters to fit in allotted spaces can be annoying. Sometimes it won't show an error online that will be awry on the menus

Overall: Can't complain too much about the software it's a good solution for digital signage

Good quality

Sep 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I do like the easy way to do what we need, also very good help and customers service.

Cons: The different way to access and decide letters from, background colors , design.

Overall: We did have some issues concern loading,

Change information, update , all issues was fixing and back to run business.

Great Signage Platform

Sep 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use and configure. I was able to figure it out without being taught and that was my favorite part.

Cons: No complaints, I haven't had any problems.

Overall: We use the menus at all store locations across multiple states and it looks great and I really like having a single sign on for all.

EngagePHD is a great solution for our Digital Signage needs

Sep 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use for everyday user. Great customer support. Build your own screen layouts. You have full control of what you want things to look like.

Cons: No real time display monitoring. You can see a screen shot of what the display looks like taken every few min, but not a real time stream or consistent screenshot of the player itself.

Overall: The salesman and staff are great to work with. I get great support from their technical support crew.

Great Quality

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how simple it is to learn this software. After just a quick training session and a few days of messing around in the system, I feel like I am a pro.

Cons: I am personally not a big fan of the way the help articles are set up. I believe it would be easier to just have one search feature rather than clicking link after link to find the help that I want, especially if it is a simple solution.

HD Ping

Sep 11, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that this software enables me to control many different viewers at one time.

Cons: At times, it seems not to respond to commands. i.e. Force Refresh.

EngagePHD Sells for you!

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use software with Real-time updates. I love the display options and they offer excellent support whenever I need assistance- any day of the week.

Cons: There is a lot to know on the back end to use the full functionality, just wish I had more time to allocate to creating!

Overall: EngagePHD is easy to work with and offers many options for best featuring your products. The very best customer care and fast response time. It's a fairly robust system, so having someone dedicated to really uncovering all the assets and setting up your layout is key.

Great platform! Very easy to use

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use! Customer service is always very prompt and responsive.

Cons: Licensing fee is a little pricey but you get what you pay for

Simple to Use Digital Signage

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive, easy to navigate. Makes it simple to customize displays and make changes on the fly.

Cons: Not applicable - once we did a quick training session we were good to go:)

Overall: Enables us to shift away from time consuming, static printed menus to dynamic, active digital menus.

My Review

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easier to use and navigate through than when I used it 2 years ago.

Cons: Familiarizing myself with the other capabilities outside of my normal functions takes some time.

Overall: I like the product more now than four years ago. It is more streamlined, and the instructions are clearer. In my new position, EngagePHD is part of my job functions again and at first I was not pleased because it was not very user friendly in the past. But, I am very excited about it now and am happy to use it.

Capterra-loader

Love EngagePHD!

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how user friendly it is. Whenever I need to task something on this software to a coworker, there are no issues.

Cons: Sometimes the digital screens glitch or do not match what I scheduled for them.

Great Program!

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use yet it is very very professional.

Cons: Everything here is great! There are no Cons.

Overall: We use this to upload events and show guest what is going on. This is very easy to work with and also looks amazing!

Easiest way to show your selection

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, very straightforward to learn/teach, immediate updates

Cons: The margins are a little tricky to maneuver/change without messing up the entire menu

VP

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility and ability of remote updates and control

Cons: Fee based per screen, not per location. We utilize multiple screens per location.

Overall: Moving towards digital menus vs static is an important transition for our brand. Having the ability to remotely update and control menus from one central location is important.

Ping HD

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Digital screens are great! issues here and there nut over all okay

Cons: menus do not update like they should daily

Generally great; could use layout editing improvements.

Sep 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The general suite of features on the platform meets a large number of needs.

Cons: The layout editing component of the platform feels too much like a weird version of PowerPoint and not enough like a design program (leading to cobbling together pieces made in Adobe CC with components from the actual platform).

Overall: The EngagePHD customer service experience is great! They're very helpful with troubleshooting issues that arise, as well as taking customer feedback into consideration (and execution) for updates to the platform. We tested it out for digital menus.

Engage REview

Sep 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The programming capabilities and ability to schedule content is a plus.

Cons: The process of updating pricing and formatting is time consuming and could be more user friendly and streamlines.

Overall: Customer service is great - extremely responsive. I would like to see upgrades to overall functionality and ease of use.

Poor service

Sep 11, 2018
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The idea that it could rotate menus and be updated in real time

Cons: The fact that it is nearly impossible to operate and create initial menus. It should be designed like a power point where you can create slides and then upload

Overall: I had almost no help in getting the system set up and menus created. One person was an engineer who had no teaching skills at all and the other had no idea how to do the technical parts. Together they were no help whatsoever. I had to hire a graphic designer to create "background slides" with our menu and now I have no way to update as needed. I have spent thousands of dollars for basically a TV system with no hope of any support in figuring out how to work it.

Renaissance Review

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to view all of the boards at the same time using the dashboard.

Cons: I dislike not being able to delete multiple days and entries at the same time. I also dislike how particular the system is in regards to reader boards and door cards. As a new person learning the system, I had to have a cheat sheet next to my monitor of the way to input all the meeting rooms so they displayed correctly.

Overall: I like the system although sometimes it's a little difficult. The support staff is really nice but was unable to help me with my initial problem. In the end I was able to rectify the problem on my own.

Pretty Good

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think once you learn the system it's pretty easy to use. The support guys are great!

Cons: I don't always think it's the most intuitive.

Overall: I have had a good experience overall and continue to get more comfortable with the system now that I have to use it more frequently.

Review

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Can check the updates at my desk as opposed to going on the floor

Cons: Can't change the times of the meal periods myself.

Overall: Great!

Great Product

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, easy to configure the best solution ever

Cons: times out quick. i really cannot think of any negative

Overall: great experience

Great tool

Sep 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to make changes, support is there if something goes wrong

Cons: Difficulty in adding new items to background

Overall: Great

Good value

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to push content out to numerous screens is great.

Cons: The layout software is too much like PowerPoint and not enough like actual design software.

Awesome Looking Menu Boards

Sep 17, 2018
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to turn items on and off and update prices on the fly.

Cons: moving things around and making changes to the menu is very difficult

Overall: using an electronic menu board allows us to make changes to our menu and pricing at any moment. The eye-popping colorful screens are great for our customers.

good platform, UI needs to be simplified

Sep 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it is a great software hardware combo that is competitively priced and gets the job done.

Cons: The user interface is hard to maneuver. Focus should be to make it user friendly and have an interactive easy to use dashboard.

Overall: We use the platform for menu items of our shop. It solves our problem of remotely changing the menu by logging in online and being able to customize from anywhere in the world. Overall excellent software hardware combo, needs some improvement.

Functional but not easy

Sep 11, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can make adjustments on the fly and as necessary. The updates are relatively quick.

Cons: Cumbersome, quirky, hard to understand - especially if you are not using the program daily, you may tend to not remember the intricacies necessary to get things done correctly.

Overall: It is better than the program we were using prior, however, there is a lot to be desired to get things done and remember/know all the is needed to upload visuals. We are not software experts, we are Food Service experts, so having to understand software in order to get our boards to work properly and remember it after at times not using the program for months, is a bit much.

Digital Signs

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, able to turn off and on with my phone

Cons: If it goes down....no MENU SIGNS....We had it go down and only if we have a printed sign to replace instead of digital will their be no problem

Overall: So far So Good.

No training

Sep 11, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Fulfills the obligation of having macros on a menu

Cons: Constantly freezes and needs a reboot, no idea how to change the menu, have never had training, expensive and have never in nearly 1.5 years changed the menu

Overall: Forced on me and have no value for it.

Perfect for small town business

Sep 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can make changes to our menu so quickly and keep it updated with what we have available. It is easy to use, once you get the hang of it!

Cons: We don't have a graphic design team for our small business so getting started was a little daunting. It took a little while to get used to some of the terms and navigation of the software.

A big menu for a big game

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For the needs of connecting hundreds of screens in a stadium with dynamic content of food menu's, this software was the perfect balance of functionality and being UX friendly.

Cons: The software is not necessarily poised for other platforms of digital signage that require a higher need of functionality and ad copy storage.

Johnston Health

Sep 14, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to customize signage using various formats

Cons: challenges in learning how to use all of the different features

Overall: Very good. We enjoy the product and the customer service.

EngagePHD Review

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Well detailed, full database and able to control screens from site.

Cons: Complex navigation, can get confusing to remember the functions.

Solid reliable digital signage solution - with great personable customer support

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use with regards to the visual layout designer.

Cons: Little quirks like not being able to view all layout/screen schedules on the calendar screen, some non-intuitive menu layouts.

Overall: Excellent experience overall, works great and is reliable, any issues or questions resolved quickly with great customer service

Work Review

Oct 14, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The bugs were fixed and updated. Remembers where you left off.

Cons: Still a bit complicated to navigate through the website.

Great Product, Highly Recommended

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use, it has many attractive features, and it requires very little on-going maintenance.

Cons: The layouts designer is a little difficult to work with. The layout extends beyond the page and the constant scrolling up/down/left/right makes designing a new layout annoying.

Good Product, Pretty easy to use

Sep 11, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Drag and drop to create playlists is quite intuitive

Cons: There doesn't seem to be a good way to manage assets--Can't place items in separate folders, etc.

Overall: So far, I've really only used EngagePHD to upload assets and create playlists. It works reasonably well for that.

Marketing and Concessions

Sep 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ping HD caters to what our business needs and helps us create a format that ill work for any type of marketing. The customer service line is always helpful and fast at solving anything we don't already know how to do.

Cons: There are times that the user face is a bit tricky to use so that's when we call in for support.

Overall: Overall we love using Ping HD and will continue to work with them to make our product look professional and modern!

My review

Sep 11, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: some of the features like video are cool to be able to play on the screen

Cons: the inability to solve problems when they arise and get on the same page as my team.

Overall: It's fairly new but it's not going great yet.

PING review

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how the menu pulls the products from the excel spreadsheet directly into the PING

Cons: It is difficult to use at times and some of the products do not manually upload into the menu.

Easy Interface for anyone to learn

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the software's ease of use and the ability to update content at any time.

Cons: At times the software can be finicky, and it can be difficult to manage large quantities of content if you don't have full administrator access to the program.

Overall: Our team envisioned being able to write our own code to create a touchscreen display. It's definitely easier said then done, and EngagePHD helped us achieve our goals.

EngagePHD Review

Sep 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is pretty easy to use and shows up clearly on the screens.

Cons: The design aspect is not that intuitive - you can't copy/paste, right click, etc.

EngagePHD Review

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The accessibility of the program and the fluidity that follows.

Cons: I haven't personally encountered any negatives yet, as a user.

Easy, not robust

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The simplicity of the software makes it easy to train and get content up.

Cons: It does not have some of the more robust functionalities you see with other softwares.

Easy to use

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use! The support is extremely helpful!

Cons: The website can crash and slow down sometimes.

Automotive Shop LOVES our EngagePHD

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to use and allows us to show promotions and short video clips to our customers

Cons: once we learned the software, we had no issues using the software

Overall: We purchased the system to show short educational videos to our customers while waiting for their vehicles to be repaired. But we go so much more...we video taped our employees, show cased routine repairs and also have pictures of our staff with short blurbs about them. It has been a great tool for us.

Using EngagePHD on Campus

Sep 11, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Smooth interface and easy to use for the most part. Also all the work you do is able to be previewed.

Cons: Uploading files can be very difficult. The size margins are too small and then in turn pictures and files must be reduced to lesser quality and is displayed in lesser quality.

Engage

Sep 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I love being able to set up custom displays around our stadium!

Cons: It can be tough to use the Engage UI at times.

its alright

Sep 14, 2018
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: When it works I like that the information arrives on our screen in the breakroom

Cons: Its difficult to use and understand, and there are some times that I put the information in, but it doesn't transfer easily.

Pretty Good Product

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: There were many features. Most are fairly easy to figure out. The tutorials are nice too.

Cons: Some of the features were either not easy to use or were not explained in the tutorial.

Great addition to company

Sep 11, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use! Easy to set up the device and get going.

Cons: Was frustrated with the design software but the support team always takes care of my needs

Great!

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Practicality. Seamless. We all loved it.

Cons: No complaints, everything worked out great.

Perfect for multiple screen management

Sep 14, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked that the software is a Cloud-Based platform.

Cons: The only downside was the UX/UI experience.

Great Platform

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to LG Electronics WebOS as the media player greatly saves money!

Cons: Really did not have any negative feedback.