# Cumulus Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cumulus Retail the right Retail POS System solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173200/Cumulus-Retail/reviews --- Cumulus Retail 4.4 (25) [View alternatives](https://www.capterra.com/p/173200/Cumulus-Retail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cumulus Retail Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews OW Oksana W OwnerRetail, Self-employedUsed the software for: Less than 6 months. “The software itself could use a bit of 21st century facelift - the Backoffice navigation tree and its branches are not as user-friendly as one may desire.“ January 29, 2025 jw joshua w managing memberSporting Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “after hours product support is of no real help.“ January 25, 2024 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Clint H. Owner Sporting Goods Used the software for: 6-12 months ### "Celerant is great!" November 21, 2025 5.0 Celerant has been a great company to work with. They have tools that allow you to truly scale your business and team members such as \[sensitive content hidden\] who make sure they take the time to understand your business, goals, and how they can align with you to help you grow. I can honestly say, the creation of the Account Executive position was a game-changer in my relationship with Celerant. I'm going another direction for now, but not because I have anything at all bad to say about their company, I simply have another business that is taking off that requires more and more of my attention. When I come back to the firearms industry in full swing and am ready to scale, it will ABSOLUTELY be with Celerant! Pros The ability to link ALL of my distributors to my web page and the ease of making changes. I like to keep a fresh look so the website does not get stagnant. Cons Setup process was lengthy but I was being critical because I had a specific look in mind for my website. Alternatives considered [AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/) Reason for choosing Cumulus Retail I was able to add all of my distributors to the website. Review Source DM Daniel M. Manager Retail Used the software for: Less than 6 months ### "Above and Beyond!" April 24, 2023 5.0 As I said, the employees have gone above and beyond to make sure our transition was as easy as possible while still keeping business running as usual. Pros The training staff, Quinn in particular, have gone above and beyond when it comes to getting us ready for the transition into a new system. He has gone over things more than once when they werent clear, as well as spending extra time to make sure things during the transition, everything was set up promptly and correctly. Cons I feel like the back office could be set up a little better and clearer when it comes to the different applications. Review Source rJ ron J. manager Retail Used the software for: 1-2 years ### "BEWARE Celerant POS - Cumulus" April 8, 2025 1.0 Poor, very poor - negative stars BEWARE of Celerant Point of Sale! We've been using Celerant POS for about 2 years. Pros pos can handle more than 1 location That is basically the only pro about the Celerant - Cumulus POS software Cons The software is old technology. It takes 10 minutes for the software to boot up. You must use astericks to search for items. The software freezes up frequently. They lock you into a multi-year contract. It takes many hours of training before you are able to start using the program. It is cumbersome to add inventory to the database. We were using Quickbooks POS for about 20 years prior. QB POS wasn't perfect, but much better and easier to use than Celerant - Cumulus software. There hasn't been any updates or improvements during the 2 years we've used the POS software. We are stuck in our expensive contract - they won't let us out! Review Source BC Bob C. owner Retail Used the software for: Less than 6 months ### "Cumulus Review" October 6, 2023 5.0 Pros POS functionality and ease of use once one get familiar with all its options. Searching and drilling down for specific items, brands, etc is very helpful. Reporting is extensive if you get the report design package. Staff extremely knowledgeable and helpful down the line: sales, implementation, and customer service. Cons Just getting familiar with program. I don't have any cons. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Cumulus Retail I did not want to work from a small tablet at checkout. I could use all of my peripherals. I used Retail Ice for many years. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) They ended service. No more updates or support. Review Source KM Kat M. Office Manager Sporting Goods Used the software for: 6-12 months ### "Cumulus retail review" February 6, 2024 5.0 Very good! No bad experiences throughout the system! Pros Fast & easy to use! Efficient in sale tracking and customer management! Cons We have no complaints about the platform! Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QuickBooks no longer offers Point of Sale System! Review Source RM Russell M. Owner Sporting Goods Used the software for: 2+ years ### "Be Extra Cautious, What was covered in the sales pitch couldn’t actual be done" June 25, 2022 1.0 The overall best part was signing the termination of the contract three years after we started. After it was determined that the software would not do what they said it would do and they agreed in writing it couldn’t do what it was sold to do they would not terminate the contract and refund thousands of dollars spent on a system. So we paid for 36 months on a system that never processed an actual transaction. We also revoked ACH authorization for payment in writing and they still continued to ACH. We also tried to reach out to members of the leadership team and all of our communications including communications that were mailed physically were never responded to or acknowledged. Pros This software in theory is great but it does not actually get going Cons The features that were pitched to us in all of the sales presentation turned out to be things that could not be delivered and implementation. Almost 9 months of back-and-forth with the implementation teams never could get system running. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Reason for choosing Cumulus Retail We chose cumulus due to the fact some of the things that we needed within lightspeed would’ve been third-party connectors where with Cumulus they were built into the software Review Source jW joshua W. managing member Sporting Goods Used the software for: Less than 6 months ### "Smoke and mirrors sales with ghost town support" January 25, 2024 1.0 Every time you contact customer support its always something cant be done. The entire product is a series of work arounds. Nothing is fluid or easy. The search functionality is beyond broken. I was led to believe that all my old sales data and information from my old system would be ported over no problem, later find out nope cant port sales data. After importing serialized products we realized that many of them were imported with there own individual part number. when I have 5 of an item with 5 serial numbers I now have 5 separate items with 5 separate part numbers. During implementation i was told i could not have my old POS and the new POS installed at the same time. Took weeks to get them to do it and thank god we did. the search function is so horrendous that I have to search for the product in my old system then use the part number or UPC to find it in the new system. the POS sales screen does work surprisingly well as long as you can scan a barcode. after hours product support is of no real help. don't get me wrong the people are always very nice but I don't care about nice. I want results. We were sold on the ability to order directly from Celerant with many of our wholesalers. What we weren't told was that the ordering is only based off of whomever has the most in stock not the best price. This can and will break a business in todays marketplace. this is another instance of we don't care we wont change it. Pros The sales pitch was pretty good. easy to close out till and track cash. That's really about it though Cons its a toss up between the product and the lack of support. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QuickBooks discontinued the product and I was led to believe my web store would no longer function with it. Review Source ZC Zayra C. Associate Retail Used the software for: 1-2 years ### "We’ve received nothing but incredible support from Bobby Raczkowski." July 30, 2025 5.0 I highly recommend Bobby to anyone seeking not just a skilled professional, but a trustworthy, grounded, and forward-thinking partner. Working with him is not only productive—it’s a pleasure. Pros Working with Bobby Raczkowski has been nothing short of exceptional. His professionalism, creativity, and attention to detail truly set him apart. Bobby brings a unique blend of technical expertise and genuine care to everything he does—whether he’s collaborating on a project, offering guidance, or troubleshooting a complex issue, he always delivers with clarity and confidence. Cons some customizations require more back-end support than we’d prefer, limiting flexibility without assistance from the support team. Review Source OW Oksana W. Owner Retail Used the software for: Less than 6 months ### "I'm in business because of \[sensitive content hidden\] & Cumulus!" January 29, 2025 5.0 I'm a novice to retail industry, but have an extensive experience in implementing various software solutions in an energy industry and environmental compliance world. Pros The training personnel at Celerant are outstanding! My implementation trainer (\[sensitive content hidden\]) is the most patient and diligent professional I've ever met. Since I never worked in retail and now I'm running a retail store of my own, I've benefited overwhelmingly from \[sensitive content hidden\]s Cumulus systems' expertise and her knowledge of retail in general. I admire her responsiveness and patience throughout the whole process of going live and still being there for me after the go-live date. I highly attribute to her my successful launch! And a huge plus for the software's ability to integrate with my suppliers. Absolutely essential feature for small businesses where one person wears many "hats". And love the Knowledge Base(?) feature in the back-office - a life saver! Cons The software itself could use a bit of 21st century facelift - the Backoffice navigation tree and its branches are not as user-friendly as one may desire. It takes a lot of clicks from getting a product into the system to printing a price tag (too many clicks in my opinion). Also Cumulus doesn't allow for a self-setup of labels/tags (choosing fields to print, margin sizes, paper/label sizing) - a bit unhappy about that. Another one is pre-set Dashboard, there isn't much available in terms of customizing the view. In these days of "widgets" and building personalized dashboards, seems like it shouldn't be an issue. Review Source Response from Celerant Technology January 30, 2025 Thanks so much for the feedback! Its great to hear how helpful our implementation team has been for your business. Also- regarding our software UI, we are preparing and starting to plan to give our POS and system overall a but of a 'facelift' and redesign. So you will start seeing some nice changes in the coming month and year! :-) DC Debra C. Owner Retail Used the software for: 1-2 years ### "It’s rare to encounter someone who not only introduces themselves with such professionalism" July 30, 2025 5.0 Bobby’s communication is thoughtful and informative, and his approach has been both patient and solution-oriented. He consistently goes above and beyond to ensure we’re making the most of the platform. It’s rare to encounter someone who not only introduces themselves with such professionalism, but continues to follow through with exceptional service and genuine care. We’re truly grateful for his support. Pros We’ve received nothing but incredible support from Bobby Raczkowski. From the very first moment he reached out to introduce himself, he’s gone above and beyond to help us catch up and feel confident with the platform. Cons The interface isn’t always intuitive, and certain processes—like reporting or managing complex inventory—can be more time-consuming than expected. Review Source TN Tjaden N. General Manager Sporting Goods Used the software for: 6-12 months ### "implementation experience" April 25, 2023 4.0 Fantastic, having this product has made my daily operations more smooth and streamlined. Great reporting and tracking with ease of operation. Pros \[sensitive content hidden\] are two of the best implementation professionals that I have ever worked with. He makes understanding everything easy and is always there when I have questions or issues Cons There are a few categories I would like to go a little deeper in classification Review Source TH Traci H. Inventory Specialist Sporting Goods Used the software for: Less than 6 months ### "Cumulus/Celerant Review" February 29, 2024 5.0 Overall, when the system runs smoothly, it is easy easy to navigate and helps us keep track of our inventory more efficiently and creates a faster checkout process for our customers. Pros How easy it was to learn to navigate the back office and POS. Cons It freezes up and kicks users out at random, causing the user to have to clear the cache, and log back in. All work is lost when that happens. Which can be time consuming if it happens repeatedly. Review Source Response from Celerant Technology March 1, 2024 Thanks for your review and feedback! It refreshing to see how easy it was for you to learn and navigate. I'll also share your feedback on your system freezing with our support team; that should not be happening and we will get it addressed. CB Clayton B. Owner Retail Used the software for: I used a free trial ### "A Must Have System" March 1, 2024 5.0 This experience was way better than what I was expecting. There is a lot of information to learn, but if I can do it in a week, anybody can do it! \[sensitive content hidden\] is the best! He explained everything thoroughly and was there to assist anytime I needed it. Pros Offers all the options you could ever want in a Inventory & POS system. Cons Nothing yet, I'll get back to you after I use it for awhile. Reason for choosing Cumulus Retail Made first contact and offered way more options and packages. Review Source CH Connor H. Owner Sporting Goods Used the software for: 6-12 months ### "Great products and service!" November 28, 2019 5.0 THE PRODUCTS AND SERVICES THEY PROVIDE ARE PORBABLY SOME OF THE BEST OUT THERE. THEY WERE ABLE TO GET ALL OF THE SAME ITEMS I DROPSHIPPED THROUGH RSR GROUP AND PUT THEM ON OUR WEBSITE AND THEY COVERED A LOT OF THE PROCESS. THEY MADE THE TEMPLATE AND TOOK CARE OF THE RED TAPE TYPE OF STUFF, ALL YOU HAVE TO DO IS ADD YOUR PERSONAL FLAIR AND IMAGES TO IT. ONCE YOU GO THROUGH THE TRAINING IT BECOMES A LOT EASIER AND QUICKER TO GET THINGS DONE THEY CAN BE A BIT PRICEY FOR A SMALL BUSINESS AND YOU WILL NEED TO PLAN ON SPENDING MUCH MORE THAN THE $350 A MONTH AND MAKE SURE YOU READ WHATEVER CONTRACTS THEY HAVE YOU SIGN COMPLETELY. I WAS UNAWARE OF A FEW DIFFERENT THINGS THAT I SIGNED UP FOR AND ONLY REALIZED AFTERWARDS THAT I REALLY COULDNT AFFORD IT LONG TERM. Pros THE POS SYSTEM IS VERY IN DEPTH INTERGRATIONS WORKED WELL WITH MY VENDOR/WHOLESALER GREAT WEBSITE DESIGNS GREAT EMPLOYEES AND TRAINERS VERY PROFESSIONAL EXPERIENCED IN MANY INDUSTRIES FIREARMS AND 2A FIRENDLY Cons A LOT OF THINGS YOU HAVE TO COORDINATE LOTS OF ACCOUNTS TO MAKE WITH MANY COMPANIES NOT THE BEST COMMUNICATION BETWEEN DEPARTMENTS UNEXPECTED COSTS LONG TERM CONTRACTS CUAGHT ME BY SURPRISE Reason for choosing Cumulus Retail CELERANT IS EXPERINCED WITH FIREARMS, AMMO, OPTICS AND FIREARMS ACCESSORIES. THEY ALSO WERE PARTNERED WITH MY WHOLESALER Review Source Response from Celerant Technology February 9, 2024 Thanks for the review and our partnership! HS Hunter S. OWNER Sporting Goods Used the software for: Less than 6 months ### "Celerant is great" September 12, 2023 5.0 Pros The customer support is great \[sensitive content hidden\] Rocks it out. Cons I would of liked if Stephanie Would of been able to come on location. Reason for choosing Cumulus Retail it is geared towards my industry Review Source MS Mayur S. CFO Information Technology and Services Used the software for: Less than 6 months ### "Best POS for all online business." September 7, 2022 5.0 Pros Loved the inventory management and order management feature. It syncs all the data from my store to the POS easily. Cons Till now not find any disadvantages of this software. Review Source PS Paul S. Owner Retail Used the software for: 6-12 months ### "Great product, with lots of features. " June 21, 2018 5.0 As we were one of the first adopters we had a few issues, but they were addressed in a timely manner. We converted over to Cumulus from Retail Star, and I was a little disappointed that some of the main features that I used on a daily basis were not accessible on day 1. After some updates these features are accessible now. Pros Ease of use with a host of features. Cloud based allows for Inventory access from anywhere with Internet access. Cons We had the local server option install for redundancy, but this service can be slow at times. Plus any updates to products are not instant. Review Source Response from Celerant Technology October 23, 2019 Thanks for the review, Paul! JT Jamie T. Owner Consumer Goods Used the software for: Less than 6 months ### "Web/POS" April 18, 2023 5.0 Pros The integrations with other software that we use. Easy to maintain while being loaded with features. Our trainer \[sensitive content hidden\] did a great job before, during and after with any questions we had. Cons The only con is we that we didn't do this sooner. Review Source RB Roxanne B. Manager Apparel & Fashion Used the software for: Less than 6 months ### "Happy with our new POS" June 21, 2018 5.0 Pros All my products transfered over to the new data base, my empolyees love our new touchscreen cash register monitor, customer support and training people are awesome to work with! Overall the product is super easy to work with. Cons When ordering on a PO I wish there was a way to see "on hand" items on the same screen as the PO. (I heard that this will be in an upcoming update though). Also, I wish I could just hit the ENTER button when doing searches (instead of mousing up to the search button). Review Source Response from Celerant Technology October 23, 2019 Thanks for the review, Roxanne! And, yes, we have now added that feature to our software. You can now see "On Hand' items on the same screen as the PO. Hopefully you have already upgraded to our current version, if not- please reach out to our Updates Department and we can schedule your update! TG TODD G. Owner Retail Used the software for: 6-12 months ### "The transition to the Cumulus platform was easy and seamless, the staff ensured we were completely satisfied." July 25, 2018 5.0 Pros Simple to use, easy to learn and well supported by a professional staff. Implementation was a breeze Cons The website development did not end up meeting our expectations but, they were willing to work with our chosen developer Review Source Response from Celerant Technology October 23, 2019 Happy to hear it, Todd! We value you as a client! EH Eddie H. Pres Apparel & Fashion Used the software for: Less than 6 months ### "President" September 21, 2018 5.0 CSR made this change over tolerable! They seem to understand our needs and concerns and in my opinion, they have been extremely helpful. Pros I feel that the combination of our Cumulus operation system and our website, our 65 year old business might be able to come of age in the 21st century. Cons This system is much slower when it comes to saving and finishing at the pos and back office compared to Retail Star. Review Source Response from Celerant Technology October 23, 2019 Thanks, Eddie! We appreciate your great review and more importantly, your partnership for so many years! AT Alison T. owner Retail Used the software for: Less than 6 months ### "Worth the learning curve" July 27, 2018 4.0 Pros I like having the ability to work in remote locations. The pre set reporting helps with inventory control. Cons I miss the customizations from Retail Star and the ability to access older information from customer store credits and gift cards. Review Source Response from Celerant Technology October 23, 2019 Thanks for the review, Alison! Considering Cumulus is web-based, you can access it from anywhere, anytime- and we're happy to see you are taking advantage of that! SP Scott P. Owner Retail Used the software for: Less than 6 months ### "Excellent for medium sized shops" July 17, 2018 5.0 Everyone I've dealt with has been extremely friendly and helpful during the setup and training process. The support after the sale when minor issues have arisen has been excellent as well. Pros Tons of features Shooting range management Inventory Management Built in bound book software Smartwaiver integration i4473 integration Training course management Fairly intuitive interface Helpful and quick to react tech support Cons Not as easy to set up as the bargain guys (as expected) No gunsmith support yet No simple offline mode (local servers are optional, but if cloud based, there isn't a temporary cache to allow operation when the internet fails) Review Source Response from Celerant Technology October 23, 2019 Thanks for all the positive feedback, Scott! Its much appreciated and we love hearing what a great experience you have had with our customer service and support teams! DJ Darrin J. ceo Retail Used the software for: Less than 6 months ### "Vary easy to use once I got the hang of it" July 20, 2018 5.0 Pros This has everything I need to run a indoor shooting range and gun shop. Once products are imported correctly it is vary easy Cons I wish it was easier to take in used guns through the system. every once in a wile i can use the same log in and have to use another. Review Source Response from Celerant Technology October 23, 2019 Thanks for the review, Darrin! It's much appreciated! RB Rohit B. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Review of Cumulus" September 25, 2018 4.0 Pros Nice layout, and very good features for a retail store. Love that my website is connected with the point of sale system. Cons Lots of glitches in the beginning. Also Tech support not mac save even though product is being offered. Review Source Response from Celerant Technology October 23, 2019 Thanks for the review, Rohit! We appreciate your partnership! Similar Products Featured ## Related categories [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.