--- title: "aTouchAway Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about aTouchAway Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more." source_url: "https://www.capterra.com/p/173202/aTouchAway/" page_type: "product" language: "en" --- # aTouchAway Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) aTouchAway ## What is aTouchAway? aTouchAway™ from Aetonix is a comprehensive communications and information-sharing platform simplifying the delivery of quality care for patients at home. Through virtual communication, remote patient monitoring, care plan management, and clinical workflows, the aTouchAway™platform dramatically improves patient outcomes. Completely secure, with easy-to-use digital video & messaging, aTouchAway™ enables caregivers to connect everyone in the Circle of Care. Over 250 hospitals and tens of thousands of patients worldwide rely on aTouchAway™. ## What is aTouchAway used for? [Hospice](https://www.capterra.com/hospice-software/)[Home Care](https://www.capterra.com/home-care-software/)[Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for aTouchAway?[Manage this product listing](https://www.g2.com/products/atouchaway-by-aetonix/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### aTouchAway 0.0 VS. [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price Contact vendor Starting Price $32 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (50) Value For Money 0.0 (0) Value For Money 4.2 (46) Customer Service 0.0 (0) Customer Service 4.2 (49) ## aTouchAway alternatives Highest Rated [StoriiCare](https://www.capterra.com/p/163319/StoriiCare/) [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163319/StoriiCare/) [Net Health](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/) [4.1 (163)](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/) [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [splose](https://www.capterra.com/p/240945/Splose/) [4.5 (33)](https://www.capterra.com/p/240945/Splose/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/240945/Splose/) ## FAQs about aTouchAway Overview ### What company size and specific industries is aTouchAway built for? aTouchAway is designed for family members, professional caregivers of all kinds, and governmental organizations that support multiple chronic or complex patients. It fits organizations serving healthcare and care coordination needs, especially providers and agencies working with patients who require ongoing assistance and monitoring. Features and Usability ### What are the key features of aTouchAway? aTouchAway includes patient management, scheduling, care plan management, and virtual visits for healthcare workflows. It also offers remote monitoring, real-time notifications, charting, document management, secure login, role-based permissions, and reporting tools, plus chat, video conferencing, and patient portals for communication and access. Getting Started and Support ### What training and onboarding options does aTouchAway offer? aTouchAway provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online training support guided setup, while documentation and videos offer reference material and self-paced learning for reviewing features and steps as needed. Getting Started and Support ### What customer support options does aTouchAway offer? aTouchAway provides chat support for users who need help with the product. No reviewer feedback about support experience is available, so support quality, response speed, and common frustrations cannot be summarized from user reports. ## Features AI summary Based on 708 Long Term Care reviews Capterra data shows that buyers of Home Health Care software rank the following features as their top priorities: - **Scheduling** (**53%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**58%**) - **Care Plan Management** (**47%**) aTouchAway supports all three of the features reviewers value most: **Scheduling**, **HIPAA Compliant**, and **Care Plan Management**. Together, these capabilities help providers coordinate visits, protect sensitive patient information, and keep care plans organized and up to date, allowing teams to deliver consistent care and manage daily operations more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Admissions Management Handle the registration and admission process for existing and new students Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases aTouchAway 103 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bed Management: The allocation and provision of beds - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Geriatric Care: Providing medical care for elderly patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Live Chat: Ability to chat online in real time - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medical History Records: Records of patients' medical history - Medication History: Access to patient medication history data - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Monitoring Device Integration: Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Intake: Patients can register for appointments in advance online - Patient Location Tracking: Identify patient's location at any given point in time - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Physician Portal: Online portal that allows physicians to refer patients, order exams, and/or view patient records & images - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Virtual Visits: Allows medical providers to monitor and visit their patients virtually. - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Waiting Time Tracking: Estimated waiting time in the queue - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.